Customer Reviews for U-Haul Moving & Storage at Ed Carey

908 reviews

1218 S Ed Carey Dr   Harlingen, TX 78550

(956) 734-2024

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(956) 734-2024

1218 S Ed Carey Dr
Harlingen, TX 78550

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

store clerk was unusually pleasant and helpful

Jaime A.  |  First Impressions 
Rating:
5.0

Free breakfast?? IDK, the place was great as is!

Frank D. 
Rating:
2.0

I was charged multiple late fees without being informed, and even after I set up auto payment, I was locked out of my unit for no reason.

Maximiliano M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSE O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebeca O. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R.  |  Online Move In 
Rating:
5.0

It was a smooth transaction with Uhaul rental of truck.

Abel S. 
Rating:
5.0

Provide trailer that does not leak when going through rain

SUE H. 
Rating:
5.0

Make sure everything is working on the truck. The crank for the window was broken off. The driver's seat was broken and could not be adjusted. We couldn't get the mirrors to adjust. Also, the low tire light was on, and we were told it was a malfunction.

Tonya P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Everything great..

jesus z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adela C. 
Rating:
4.0

Customer did not leave a comment.

George V. 
Rating:
5.0

Customer did not leave a comment.

Clarissa C. 
Rating:
5.0

Very convenient to my home residence

Rufina M. 
Rating:
5.0

Weather stripping on drivers side door is loose and when it rained the water came right through and I ended up soaking wet. I have video.

Hope K. 
Rating:
5.0

Friendly and knowledgeable for the work

Dominic N. 
Rating:
5.0

Very good except I got to flat tires on the rear of the truck took 3 hours to get someone there to fix it and I was never even offered any thing for my trouble

john t.  |  Overall Experience 
Rating:
4.0

No problem with staff

Hector C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly G.  |  First Impressions 
Rating:
5.0

I have rented a Moving truck, utility trailer and have a storage unit here. They are very courteous and friendly!

Edward M. 
Rating:
5.0

Customer did not leave a comment.

Hector M. 
Rating:
3.0

Customer did not leave a comment.

aaron C. 
Rating:
5.0

excellent service. great manager!!!

lawrence F. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Good customer service

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Kip V. 
Rating:
5.0

Customer did not leave a comment.

Amadeo A. 
Rating:
4.0

Good job only bad thing was long waiting times..only one person working front desk...

hector g.  |  Overall Experience 
Rating:
5.0

Friendly staff and very knowledgeable

MARIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

My experience with U-Haul was great! The customer service was excellent. I received 5 star treatment during the check-out and return process. I will be back again.

William P. 
Rating:
5.0

Daniel was so friendly and helpful. He seemed to know a lot about the company and services offered by uhaul. He looked like someone who really loved his job. Thank u Daniel for everything......

Lanette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

The units are clean and security/alarm system is great! The staff is patient, friendly and respectful.

Kristina C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUAN J. 
Rating:
5.0

Great bunch of guys working there!

Randy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel R. 
Rating:
5.0

The place was updated, very nice, clean and the staff even helped me find someone to help me unload my trailer! Awesome 👍😎

JACQUELINE U. 
Rating:
5.0

Customer did not leave a comment.

Corinne W. 
Rating:
5.0

Only problem was pod pick up. Got it resolved but good way too long.

elranor D. 
Rating:
5.0

Customer did not leave a comment.

Gunther T. 
Rating:
5.0

Customer did not leave a comment.

Edgar M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

MAria T. 
Rating:
5.0

Staff very friendly and professional

REBECCA Z. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Excellent!

Ruben R. 
Rating:
5.0

Customer did not leave a comment.

adan G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Ildefonso V. 
Rating:
5.0

Customer did not leave a comment.

roaul W. 
Rating:
1.0

Customer service

Carmen D. 
Rating:
5.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

steve S. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
1.0

Customer did not leave a comment.

Samuel P. 
Rating:
5.0

Simply, nothing. From my first inquiry to departure, the service was excellent. My vehicle needed wiring and it was done in a most timely fashion. Pickup not only met an earlier hookup time but was thorough and reassuring. All my specific concerns including accidents or repairs were addressed and highlighted on my contract for my convenience. Throughout the trip, my frequent and routine scanning of my mirrors brought my eyes to the wagon wheel logo in the front centre of the trailer which said "safest" and "finest". No doubt in my mind.

Keith E. 
Rating:
5.0

Everything was very professional.

Leroy U. 
Rating:
5.0

Customer did not leave a comment.

sylvia G. 
Rating:
5.0

Customer did not leave a comment.

Linda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carrie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alvaro J. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Y'all are doing great keep up the good work.

Rene E. 
Rating:
5.0

Customer did not leave a comment.

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

Jesus B. 
Rating:
5.0

Customer did not leave a comment.

Saul A. 
Rating:
5.0

Customer did not leave a comment.

Yolante’Eloblanc B. 
Rating:
5.0

Excellent experience at this location.

Mark B. 
Rating:
5.0

Continue doing a great job with the equipment and provide a friendly service to the customers

Silvano E. 
Rating:
1.0

The counter man was rude., the night I made the reservations I gav them all the credit card information. The person I spoke to said the they would not charge until I took Truck back. Today when I picked up truck I went to RR, they asked for my daughter's credit card so they could charge. They why ask me for Inf. & then charge he card. Why did he not wait for me as everything was in my name. They should not hav done this. Again man was very rude. I will not rent from u again or recommend Uhaul

ANGELITA F B. 
Rating:
5.0

Nice guys. Quick and accommodating. My go to place when I need to rent stuff. Above all other Uhauls.

Victor H. 
Rating:
4.0

Nothing, everything went well.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Great customer service. They hook trailer when renting and unhook trailer upon return.

Rebecca A. 
Rating:
5.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Very helpful made sure everything was set right and working as well as showed us where are unit was by walking us to it Joseph was extremely friendly and helpful

LAURA M.  |  First Impressions 
Rating:
4.0

The only negative comment I have to say is that when I was in storage 1303 I had some leather sofas in there and one of the seat cushions had a water stain on the leather. My only guess is that it came from the roof above or a sprinkler line that runs above the unit. I couldn't tell if the sprinkler line above the unit might have had a leak that caused the stain on my leather sofa.

Eliseo D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

richard c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus M. 
Rating:
5.0

All were very nice to me as a customer.......

LARRY J. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
4.0

Customer did not leave a comment.

MICHAELALAN W. 
Rating:
5.0

Under staffed

JORGE C. 
Rating:
5.0

Customer did not leave a comment.

Patricia V. 
Rating:
5.0

Customer did not leave a comment.

Veronica V.  |  First Impressions 
Rating:
5.0

Very clean and staff was very helpful.

Jacob R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
3.0

Customer did not leave a comment.

Eriselda V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas S.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

STEPHANIE G. 
Rating:
5.0

Customer did not leave a comment.

Gretchen B. 
Rating:
5.0

Customer did not leave a comment.

Juan H.  |  Overall Experience 
Rating:
5.0

Quick service

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

LUIS G. 
Rating:
5.0

Great and friendly staff

ABRAHAM R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NORMA G. 
Rating:
5.0

Customer did not leave a comment.

BOBBY H. 
Rating:
2.0

Was promised things that I relied on and did not come through. Resulting in a charge i was told would not happen. I am a retiree that cannot afford extra charges!!

Carol H. 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO H. 
Rating:
5.0

Very professional and great customer service

ABRAHAM R. 
Rating:
5.0

Antonio was great, both for the pickup and drop off. He explained everything very thoroughly. Very satisfied.

GREGORIO M. 
Rating:
4.0

Customer did not leave a comment.

JUAN S. 
Rating:
5.0

Customer did not leave a comment.

Doris P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LUIS T. 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ELIAS G. 
Rating:
4.0

Straps were road worn and too short to connect to ratchets. I had to use my own straps to secure vehicle to trailer. Ratchet's were rusty, and hard to operate until I sprayed them with WD 40.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

VICTOR HUGO G. 
Rating:
5.0

Customer did not leave a comment.

kathy d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Outstanding customer service! Really value you as a patron and exceed standards. Highly recommend!

stephen s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANSELMO G. 
Rating:
1.0

need better costumer service

ORALIA D. 
Rating:
5.0

Customer did not leave a comment.

JERALD W.  |  First Impressions 
Rating:
3.0

Fill the gas tank. Don't play games with the customers having to figure out how much fuel was used. Not all customers are going to lie about their use of the vehicle.

JUAN G. 
Rating:
5.0

Customer did not leave a comment.

Stephan C. 
Rating:
5.0

Excellent customer service at Harlingen Ed Carrey location. The guys working there Sunday afternoon were extremely knowledgeable and helpful .

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jaun V. 
Rating:
5.0

Customer did not leave a comment.

KAZIMIERZ B. 
Rating:
4.0

Customer did not leave a comment.

Raymond R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juanita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene P.  |  Overall Experience 
Rating:
5.0

Excellent service will definitely recommend to family and friends thank you!!

jane a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSE LUIS M.  |  Overall Experience 
Rating:
5.0

The only issue I had was the truck I ordered was not at the place for pick up. Turns out that place no longer does business with u-haul. After making calls I was compensated by getting a larger vehicle for the price of the smaller as me was very satisfied

EFRAIN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dianne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arturo R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon B.  |  Overall Experience 
Rating:
4.0

Sunday 5 pm hour was not accessible and created a big inconvenience for a lady driving a large truck and trailer .

MONICA E.  |  Overall Experience 
Rating:
5.0

Muy buen servicio y muy amable el personal.

Felipe P.  |  Overall Experience 
Rating:
5.0

for 3 years I always had a great experience

bobby f.  |  Overall Experience 
Rating:
5.0

Great customer service

Jo Ann B.  |  Overall Experience 
Rating:
5.0

Thanks for the lock :)

Valerie G.  |  Online Move In 
Rating:
5.0

It was hot frustrating day and the staff made it fun safe and refreshing for me n my kids. Nice cleaning lady and very professional front man very helpful.

Jo Ann B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larri L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Felipe P.  |  First Impressions 
Rating:
5.0

The staff at both facilities were so helpful, it was great customer service. I am very pleased with the way I was treated.

rudy l.  |  First Impressions 
Rating:
5.0

Marco was awesome

anna c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSE O.  |  First Impressions 
Rating:
5.0

Very helpful, knowledgeable ,clean

JUAN G.  |  First Impressions 
Rating:
5.0

They were very accommodating and friendly. They took the time to answer questions and explain their services.

Antonia A.  |  First Impressions 
Rating:
1.0

horrible location rude and unprofessional. Employees are allowed to curse at customers and laugh in there face while having a serious matter (MARK) he also had his child around the whole time jumping around and playing while working. You can check cameras for that as well!

yadira d.  |  First Impressions 
Rating:
5.0

Very friendly and helpful would recommend very highly. Was very convenient for me moving my stuff.Thank You!!

jane a.  |  First Impressions 
Rating:
5.0

These guys were the best!

BRANDON W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kristy c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rich V.  |  Overall Experience 
Rating:
4.0

Everything was great except the initial application for the storage unit. "Give the name of someone we can contact." Then, "Now we need the name of someone we can't contact." This was both difficult and puzzling.

Philip T.  |  Overall Experience 
Rating:
3.0

The only complaint I have is when I got a call from Uhaul the rep's tone was as if he were very upset with me. It was loud and angered. CS calls need to be taught.

Noelia D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paccer S.  |  Overall Experience 
Rating:
5.0

Very nice,convinent and clean 👍👍

MANUEL G.  |  Overall Experience 
Rating:
5.0

I always had access to my storage unit. Everyone including the manager was always friendly and helpful to any thing I ever needed. I will definitely use this storage facility again and do recommend it to everyone!

Susan W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonia C.  |  Overall Experience 
Rating:
5.0

The man who waited on us was very helpful, polite, and experienced. Great employee.

Christine A.  |  First Impressions 
Rating:
4.0

answering the phone was the only issue. Other than that it was a smooth, professional, courteous experience.

clarisa l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David A.  |  Overall Experience 
Rating:
5.0

great service I will be choosing U-Haul again. the guy at the Ed carey branch is such a nice guy. thank you

DAVID H.  |  Overall Experience 
Rating:
5.0

I WILL ALWAYS BE GREATFUL UHAUL WAS OPEN ON LABOR DAY. YOUR STAFF WAS QUICK AND EFFICIENT. I WOULD ALWAYS HIGHLY RECOMMEND U-HAUL.

Edith R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

crystal g.  |  Overall Experience 
Rating:
5.0

Always a pleasant help when I need to move & store...thank you Uhaul

Marta T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan k.  |  Overall Experience 
Rating:
5.0

U-Haul has a very well-designed system for your storage needs. I have used other storage facilities in several Texas cities and in other states. This U-Haul facility is by far the best. The staff are friendly, helpful, and professional.

Cecil W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven K.  |  Overall Experience 
Rating:
5.0

Thank you for being available when we needed you!

Yolanda B.  |  Overall Experience 
Rating:
5.0

Due to Coronavirus/Covid 19, and enforced Shelter in Place, Joseph, the manager worked with me. A $1,000 fine was placed and 180 days in jail for people being out in the streets and not obeying the Shelter In Place regulations. Per city, essential meant workers for ambulance, police, fire dept., hospitals & groceries. I told them that as soon as they we were allowed to be out, I'd go for my things. The city opened May 4th and the same week, I moved my things as promised. There were no fees, late fees & etc. for leaving things their because of the virus. It is wonderful that U-Haul works with the customers and the community to help prevent the virus. I am grateful for their understanding and highly recommend their business and help.

Maria E.  |  Overall Experience 
Rating:
5.0

the manager Joseph was so great! he explained everything I had questions about before i even asked them! very friendly! great great service!

Jason Q.  |  First Impressions 
Rating:
5.0

Still have truck but great experience so far.

Carrie F.  |  First Impressions 
Rating:
5.0

Good customer service, always clean and well lit. Thank you.

Norma S.  |  Overall Experience 
Rating:
4.0

Check in and out was easy.Clean and well lit.I had little interaction with staff. Secure and safe place to store.

Jacky I.  |  Overall Experience 
Rating:
3.0

The particular location where I rented often was busy. Although that's good for business, on every occasion, there was never enough employees available to assist customers. I understand there are currently circumstances beyond our control right now but this problem goes back for months. The wait in line was often over 30 minutes and my final bill transaction happened after hours because of a lack of staffing. That lack of staffing later lead to a problem where I had to defend my integrity on whether or not I closed out my account.

Michael O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Georgina G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allen r.  |  Overall Experience 
Rating:
5.0

Well run and very professional.

James D.  |  Overall Experience 
Rating:
5.0

Limpiol

Daniel D.  |  Overall Experience 
Rating:
4.0

It worked just fine for me no problems at all.

blake m.  |  Overall Experience 
Rating:
5.0

Storage facility is clean and secure.

GABRIEL D.  |  Overall Experience 
Rating:
4.0

Front desk did go a little above in our last minute dilemma. Although needs to be a little more attentive and professional. Other than that, storage facility was very well kept.

raoul p.  |  Overall Experience 
Rating:
5.0

Great customer service from the representatives

Mike F.  |  First Impressions 
Rating:
5.0

Very good overall experience

GERARDO V.  |  Overall Experience 
Rating:
5.0

The representative was very helpful and respectful. I got exactly what I needed. Thank you

Angela V.  |  First Impressions 
Rating:
5.0

Juan was very helpful and took time to explain everything. I would recommend this storage facility.

Crystal L.  |  First Impressions 
Rating:
5.0

Well Done! From the start to the completion. Luis Chacon was outstanding as well all the staff.

blake m.  |  First Impressions 
Rating:
5.0

Clean and well-maintained facility. Easy access to the facility as well as to my rental unit. Staff always ready to help.

Juan M.  |  Overall Experience 
Rating:
5.0

Awesome team.

Roberto G C.  |  First Impressions 
Rating:
5.0

Staff is super friendly. Very helpful.

Amanda B.  |  Overall Experience 
Rating: