Customer Reviews for U-Haul Moving & Storage at Ed Carey

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Ed Carey

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Elva O. on

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Mark M. on

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raoul p. on

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Front desk did go a little above in our last minute dilemma. Although needs to be a little more attentive and professional. Other than that, storage facility was very well kept.

Mike F. on

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Great customer service from the representatives

juan J. on

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Elizabeth V. on

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Luis when above and beyond to help me. I live in Brownsville Texas and had a reservation for 15' to drive to Houston. The Brownsville Location called me to confirm my reservation and I agreed to pick up truck at 10am on Sep 22. I arrive on time to pick up the truck and the rep I believe his name is Jesus said he didn't had a truck even though the other rep Juan had called to confirm reservation. They made me go to Harlingen to pick up a truck that it wasn't even there. By Luck another customer came to drop off the one I needed.

JERRY O. on

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Duane S. on

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martin V. on

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Finishing my day as a contractor can be very tiring and draining. The employees here made it very easy and quick. I was able to enjoy more of my day and use that extra unused energy on my next tasks at hand. 5 star customer service

Mark M. on

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The first Uhaul location I booked was closed from 1-2:15?????????. I had my appointment booked for 1:00 ? I called and was able to move it to a different location (Ed Carey Drive). I was very impressed with the young man that helped me. Quick service, a smile the whole time, and double checked everything to make sure connection was safe. A+ location

Omero C. on

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DARRIO A. on

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They have a very nice and remodeled location..

Gary G. on

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I told them about the AC issue and torn wipers and they did not show empathy. In fact, they charged me extra for excess mileage. What is that about???

MICHELE G. on

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Butch P. on

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Excellent moving experience. Pick up and delivery scheduling spot on. Driver courtesy and professionalism superb. Shout out to drivers Dennis and Cindy from Auburn WA station. Unbox is the way to move.

Jack C. on

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GERARDO V. on

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Very good overall experience

John V. on

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Blanca O. on

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Train your new employee better.

Lizette S. on

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Dominic N. on

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The person received the unit from me was kind and friendly

Gregory V. on

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The team worked expediently to meet me at my point of need.

Angela V. on

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The representative was very helpful and respectful. I got exactly what I needed. Thank you

Noe D. on

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I believe your customer service on the 1800 number when you need help on the uhaaul app should be better.

Lanning B. on

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Timothy C. on

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kevin R. on

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Gilberto V. on

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John A. on

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Refer them to another truck rental company

David H. on

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KATHERINE C. on

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Joshua T. on

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They tried to call me after the drop off to say that there was a dent in the trailer. But when I picked it up, no one did a walk around, and there was no damage to the trailer that I could see. It sounded super fishy, but I bought all the insurance, so weird that they called. Also, I left two phone chargeing cables and a usb to car-lighter charger in the truck, but was unable to get ahold of anybody there to get them back, and no one called to tell me they had them. Overall my expereince with Uhaul was poor. I feel it's a lot like comcast...Uhaul is almost the only way to move one's self across country, so poor customer service is par for the course. too bad.

Crystal L. on

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Juan was very helpful and took time to explain everything. I would recommend this storage facility.

blake m. on

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Well Done! From the start to the completion. Luis Chacon was outstanding as well all the staff.

Juan M. on

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Clean and well-maintained facility. Easy access to the facility as well as to my rental unit. Staff always ready to help.

Roberto G C. on

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Awesome team.

Amanda B. on

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Staff is super friendly. Very helpful.

Travis M. on

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My stuff got wet somehow. A lot of my item have mildew now. waiting to see how much I will have to throw away. It looks like the storage unit was flooded somehow.

Jose C. on

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Customer service was great the facility we went to very clean the employee that helped us out was very nice and.knowledgeable explained everything I mean just great service loved it.

Thomas S. on

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Joseph and his staff were very helpful in the selection of my climate controlled storage and the return of the truck that I used for my move.

DAVID B. on

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Great Service!

Vincent M. on

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very helpful both in san antonio and Harlingen

LUCIA J. on

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Fue un placer hacer negocio con ustedes. Todo excelente!