Customer Reviews for U-Haul Moving & Storage at Ed Carey

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Ed Carey

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Bright O. on

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GABRIEL D. on

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Storage facility is clean and secure.

Linda W. on

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Friendly and relatively fast assistance.

Lamar C. on

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Mr. Cachon was prompt and provided great help.

Jacinto C. on

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Keith B. on

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Homer R. on

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Awesome employees

Enrique F. on

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Pedro C. on

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Box arrived at different location ,not as requested. Had paid for full month of rent but when The representative of the location called me (Sonia) told me my box was there and I needed to get the contents right away and empty the box. I then went the same night and since it was 70 plus miles I made it a little after 6 pm and was told that I couldn't access my box and attendant was not certified for forklift any ways . He called a male supervisor who sounded snappy and told him to tell me to come next morning. I asked him to call Sonia and he said he didn't not have personal numbers. Next day Sonia called me again asking why I did not clear the box and told me it had been on the back of the location accessible at any time and did not understood why no one called her. Again not too much help at either end. Box was supposed to arrived at a uhaul location with u box containers in Pharr Texas (it was in the order at the time I went to pickup my stuff).I suggest printing out orders and ask for signatures of agreement at origin so no surprise comes out later. I could have delivered to my home but since I was planning to rent an storage unit at uhaul I decided to have it delivered there. Not recommending this service to anyone else.

Alina Z. on

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Daniel Q. on

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Both, Joseph and Mr. Vela made my experience great. I will use UHaul again due to these two outstanding representatives.

Gabino C. on

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Keith B. on

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George G. on

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Fast, thorough experienced service

RICK G. on

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David S. on

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No improvement needed...great place!

Ricardo I. on

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Fast, courteous, made the drop off very easy.

Leslie R. on

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Elva O. on

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Mark M. on

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raoul p. on

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Front desk did go a little above in our last minute dilemma. Although needs to be a little more attentive and professional. Other than that, storage facility was very well kept.

Mike F. on

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Great customer service from the representatives

juan J. on

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Elizabeth V. on

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Luis when above and beyond to help me. I live in Brownsville Texas and had a reservation for 15' to drive to Houston. The Brownsville Location called me to confirm my reservation and I agreed to pick up truck at 10am on Sep 22. I arrive on time to pick up the truck and the rep I believe his name is Jesus said he didn't had a truck even though the other rep Juan had called to confirm reservation. They made me go to Harlingen to pick up a truck that it wasn't even there. By Luck another customer came to drop off the one I needed.

JERRY O. on

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Duane S. on

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martin V. on

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Finishing my day as a contractor can be very tiring and draining. The employees here made it very easy and quick. I was able to enjoy more of my day and use that extra unused energy on my next tasks at hand. 5 star customer service

Mark M. on

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The first Uhaul location I booked was closed from 1-2:15?????????. I had my appointment booked for 1:00 ? I called and was able to move it to a different location (Ed Carey Drive). I was very impressed with the young man that helped me. Quick service, a smile the whole time, and double checked everything to make sure connection was safe. A+ location

Omero C. on

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??

DARRIO A. on

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They have a very nice and remodeled location..

Gary G. on

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I told them about the AC issue and torn wipers and they did not show empathy. In fact, they charged me extra for excess mileage. What is that about???

MICHELE G. on

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Butch P. on

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Excellent moving experience. Pick up and delivery scheduling spot on. Driver courtesy and professionalism superb. Shout out to drivers Dennis and Cindy from Auburn WA station. Unbox is the way to move.

Jack C. on

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GERARDO V. on

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Very good overall experience

John V. on

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Blanca O. on

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Train your new employee better.

Lizette S. on

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Dominic N. on

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The person received the unit from me was kind and friendly

Gregory V. on

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The team worked expediently to meet me at my point of need.

Angela V. on

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The representative was very helpful and respectful. I got exactly what I needed. Thank you

Noe D. on

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I believe your customer service on the 1800 number when you need help on the uhaaul app should be better.

Lanning B. on

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Timothy C. on

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kevin R. on

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Gilberto V. on

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John A. on

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Refer them to another truck rental company

David H. on

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KATHERINE C. on

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Joshua T. on

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They tried to call me after the drop off to say that there was a dent in the trailer. But when I picked it up, no one did a walk around, and there was no damage to the trailer that I could see. It sounded super fishy, but I bought all the insurance, so weird that they called. Also, I left two phone chargeing cables and a usb to car-lighter charger in the truck, but was unable to get ahold of anybody there to get them back, and no one called to tell me they had them. Overall my expereince with Uhaul was poor. I feel it's a lot like comcast...Uhaul is almost the only way to move one's self across country, so poor customer service is par for the course. too bad.

Crystal L. on

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Juan was very helpful and took time to explain everything. I would recommend this storage facility.

Jeff G. on

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Clean store. Good service.

Sammi L. on

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RAUL J. on

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Bradley P. on

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Brian R. on

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I was very satisfied with the service on the receiving end - every employee was very courteous and professional- very satisfied- Thank You

Dongjun R. on

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reosendo R. on

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The employee went way out of his way to give me good customer service Thank you

Paula R. on

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Eduardo E. on

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Jim S. on

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Homero H. on

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Roland S. on

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Nothing

Gary C. on

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As soon as I got out of my truck, there was an associate already collecting the information needed and began to detach my trailer.

blake m. on

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Well Done! From the start to the completion. Luis Chacon was outstanding as well all the staff.

Guadalupe K. on

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jeff C. on

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Sigani A. on

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Juan M. on

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Clean and well-maintained facility. Easy access to the facility as well as to my rental unit. Staff always ready to help.

Daniel L. on

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David H. on

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Jose G. on

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Bobby H. on

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nothing. great customer experience

Angelica G. on

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Awesome service. Would use it again

Tom R. on

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Pedro was very friendly and accommodating.

James B. on

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Lori V. on

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The Idaho location messed with my delivery date, which forced me to frantically try to contact UHaul's 800 number because my window of time was quite narrow. I was on hold for over 30 minutes multiple times and almost gave up when someone finally answered. The attendant was extremely helpful and corrected the error, but then the next day's delivery was messed up again by the Idaho folks. Luckily, a friend who was helping me move in had a large pickup truck so we just picked it up ourselves. I found out that the local Moscow station was way behind because they had had to fire some people suddenly. Great timing. I'm not so sure I'll trust this area UHaul location again. The Harlingen, TX station was quite efficient which is where I loaded my UBox.

Gene P. on

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Roy G. on

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Josephine G. on

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Juanita S. on

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Roberto G C. on

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Awesome team.

ALICIA F. on

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CHET M. on

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Manuel B. on

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Amanda B. on

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Staff is super friendly. Very helpful.

Juanita S. on

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Gordon L. on

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Jason S. on

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michael C. on

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My experience was excellent and the help was experienced and he answered all questions

JAYNE R. on

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Rodney H. on

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James P. on

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Juan G. on

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Everything was great. We did have to wait some time to drop off trailer the following morning. There was only one person working and their was about 5 people dropping off stuff at the same time. Maybe have more personnel at times that rentals will be returned. Other than that, everything was great. Thank you.

victor O. on

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Just keep your inventory stocked! Thank you U-haul. Victor

Eduardo R. on

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Very large selection of vehicles. Great place.

Elyssa G. on

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Great customer service as well!!

Theodoro L. on

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Amenda B. on

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Just moved back to the Harlingen area and I remembered why, the people like here at Uhaul are super nice and friendly. They make you feel so welcomed. Thank you Harlingen Uhaul you guys are the BEST!!!

jeana L. on

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I live closer to the one on Morgan Blvd but they did not have the equipment I wanted...they did but it was on reserve...plus I wanted to drop it off at this location but it would have costed my twice as much as the rental...but we were completely impressed by the service we received unable to use it on the day we rented it and the sales person whom I dealt with said we could get it on Monday and we were just charged for the one day... not too many other places would have done that so I'd like to thank him for his service. Thank you Michael Lute

dexter M. on

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I did not rent a uhaul and I do not know why you are sending me this message.

Omero C. on

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Sonia M. on

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ericka C. on

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My reservation was canceled and had to redo when I arrived. Wish it would have carried over especially since it was a long trip. One less thing to worry about

RAYMOND CARL S. on

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DAVID S. on

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The service folks were exceptional, the truck and trailer I rented were clean and performed as expected. I also rented a storage unit and it was clean new and reasonably priced. Then I was subjected to a. Repeated exposure to the malfunction of your alarm system - non of which was precipitated by my operating actions. I did as instructed each time I entered the facility, dutifully swiping my card and then observing the small display which advised me that “David is registered an access approved” or some other wording which led me to be assured that I had fulfilled my duty properly. I am a former artillery officer US Army and have hearing damage. Loud high pitched noises are both irritating and painful Your alarm went off four consecutive times as Zi opened my storage unit 1484 I finally resorted to going to your nice clean bathroom on site and getting toilet tissue to wet and stick in my ears as ear plugs I advised your long suffering employees of my angst - they apologetically tried to explain to me what caused the malfunction. They were professional but helpless to prevent the problem and my persecution by your chosen security system I told one of the staff that the alarm had malfunctioned 11 times while I was moving property in and out of my unit 1484 At no time was I at fault as you can see if you will but look at the security tape Whoever is your security system department or third party contractor has provided you with a system that is ineffective for its intended purpose and penalizes and is emotionally and physically punitive to U Haul’s customers like me I called and left a message with the local u haul facility president. No return call as of yet Additionally the check in data entry is slow , very slow - however I suppose the trade off is the turn in with hand held computers used by the return folks is very rapid I will be glad to talk to anyone at U Haul or the computer security system providers and verify and discuss the specifics of my most painful and unpleasant experience Best Regards DRS

michael R. on

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Great guys in Harlingen ! .. made it very easy

Cory D. on

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Edward S. on

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Charged $705 for one way to Harligen TX. Highway robbery! Truck from Penske cost $575 Your equipment is worn out.

David W. on

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Hire new employees. The staff at U-haul moving and storage at Ed Carey are incompetent lying idiots who lack the basic skills to operate a credit card machine. Save yourself a major headache and rent stuff somewhere else.

Travis M. on

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My stuff got wet somehow. A lot of my item have mildew now. waiting to see how much I will have to throw away. It looks like the storage unit was flooded somehow.

Jose C. on

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Customer service was great the facility we went to very clean the employee that helped us out was very nice and.knowledgeable explained everything I mean just great service loved it.

Thomas S. on

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Joseph and his staff were very helpful in the selection of my climate controlled storage and the return of the truck that I used for my move.

DAVID B. on

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Great Service!

Vincent M. on

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very helpful both in san antonio and Harlingen

LUCIA J. on

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Fue un placer hacer negocio con ustedes. Todo excelente!