Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put the house number on the front of the building. On Ed Carey Drive. Update on line locations in San Benito. Print drop off locations on loan agreement.
No improvements needed. Clean trucks, good customer service and easy to order online.
It would be nice if your associates would slow down their speech when on the telephone. In general I believe Hispanics have a tendency to speak very fast and while speaking on the phone with them it can be hard to understand what they are saying. The NO comment above refers to worn safety chains on the trailer I used. The associate that un-hooked the trailer when I returned was aware of this and was going to replace them that afternoon .
Great guys at the Ed Carey store!
N/A Excellent service.
Good service and helpful staff
Very nice,convinent and clean 👍👍
I always had access to my storage unit. Everyone including the manager was always friendly and helpful to any thing I ever needed. I will definitely use this storage facility again and do recommend it to everyone!
Very helpful staff member made the rental esay and quick. The return was also very fast and easy.
The man who waited on us was very helpful, polite, and experienced. Great employee.
Everything was well kept. Instruction in the cabin were clear enough an inexperienced person like myself was able to catch up.
Trailer has been well used. Graffiti on the side covered partially with paint. Many songs and dents in trailer. It worked yes, but not very pretty at all.
They could've let me know the actual size was not actually 6'x12' and really 4'9†entry way. My tractor did not fit and actually paid for a trailer I could not even use to do what I was renting it for. So $ down the drain.
answering the phone was the only issue. Other than that it was a smooth, professional, courteous experience.
Not much everything went smooth
The gentleman who helped me when I picked up the truck was great. Very polite and friendly. Explained everything well. Will rent from here again. Dropping off process was quick as well.
Excellent customer service ! Ed Carrey Harlingen !
Easy drop
Great customer service😊
N/A
great service I will be choosing U-Haul again. the guy at the Ed carey branch is such a nice guy. thank you
Very professional group...we had an excellent experience
No need for any improvement.
Fast, friendly, helpful and professional- great experience!
Very professional and pleasant.
I WILL ALWAYS BE GREATFUL UHAUL WAS OPEN ON LABOR DAY. YOUR STAFF WAS QUICK AND EFFICIENT. I WOULD ALWAYS HIGHLY RECOMMEND U-HAUL.
The return process was simple and easy. It's really nice dealing with the larger UHaul locations.
Very friendly
Power steering. Everything else was perfect
Nothing.
Great service, very friendly.
Get newer equipment for rental. Fix the front door at this location.
Everything was great.
All great, Antonio made it a great experience!
The Ed Cary Store is always a great place to get packing material and to rent trailers and vehicles. The people are very helpful, friendly and accommodating with the set-up of the trailer and answer your questions before you ask them. The storage room we have is clean and easy to get to almost anytime.
Always a pleasant help when I need to move & store...thank you Uhaul
N/A
A service Tech named Luis was truly helpful and extremely knowledgeable- he explained everything as clearly as possible and what to expect- he was extremely helpful, knowledgeable and professional- I truly appreciated his knowledge, friendliness and professionalism- Thank You Luis- you made my experience very satisfying
N/A
was alone but was friendly and helpful AAAA +++ worker
Fast, fair, friendly service
The uhaul drivers were helpful and friendly. Uhaul representatives called me and emailed me to keep me informed of every stage of the move. The Ubox workout best for us during the pandemic given our need for limited contact. I have recommended uhaul to others .
Great service from facility owner.
Very good customer service!!
Antonio was very helpful at both checkout and checkin
The employee at this location checked in the 26' Truck but failed to check in the Auto Transport. Now I am getting call from U-HAUL asking if I returned the Auto Transport. I turned both Truck and Auto Transport on July 22, 2020 and the employee who opened the store at 7:00 am helped me get my car off of the Auto Transport and disconnected the Auto Transport from the Truck.
For new customers, have them arrive 30 minutes earlier to check off all requirements. It took longer than expected for someone who had never experienced this.
Excellent service
My lock was damaged when it arrived at my location. The only method of contact tho set up anything up is through a call center to make inquiries and arrangements. Unfortunately Uhaul was the only moving service available in my area. Not all that happy overall.
Stated above. Awesome
U-Haul has a very well-designed system for your storage needs. I have used other storage facilities in several Texas cities and in other states. This U-Haul facility is by far the best. The staff are friendly, helpful, and professional.
Very friendly and helpful customer service... thank you for the service
Thank you for being available when we needed you!
Due to Coronavirus/Covid 19, and enforced Shelter in Place, Joseph, the manager worked with me. A $1,000 fine was placed and 180 days in jail for people being out in the streets and not obeying the Shelter In Place regulations. Per city, essential meant workers for ambulance, police, fire dept., hospitals & groceries. I told them that as soon as they we were allowed to be out, I'd go for my things. The city opened May 4th and the same week, I moved my things as promised. There were no fees, late fees & etc. for leaving things their because of the virus. It is wonderful that U-Haul works with the customers and the community to help prevent the virus. I am grateful for their understanding and highly recommend their business and help.
the manager Joseph was so great! he explained everything I had questions about before i even asked them! very friendly! great great service!
Still have truck but great experience so far.
Good customer service, always clean and well lit. Thank you.
Check in and out was easy.Clean and well lit.I had little interaction with staff. Secure and safe place to store.
The particular location where I rented often was busy. Although that's good for business, on every occasion, there was never enough employees available to assist customers. I understand there are currently circumstances beyond our control right now but this problem goes back for months. The wait in line was often over 30 minutes and my final bill transaction happened after hours because of a lack of staffing. That lack of staffing later lead to a problem where I had to defend my integrity on whether or not I closed out my account.
Well run and very professional.
Limpiol
It worked just fine for me no problems at all.
Storage facility is clean and secure.
Front desk did go a little above in our last minute dilemma. Although needs to be a little more attentive and professional. Other than that, storage facility was very well kept.
Great customer service from the representatives
Very good overall experience
The representative was very helpful and respectful. I got exactly what I needed. Thank you
Juan was very helpful and took time to explain everything. I would recommend this storage facility.
Well Done! From the start to the completion. Luis Chacon was outstanding as well all the staff.
Clean and well-maintained facility. Easy access to the facility as well as to my rental unit. Staff always ready to help.
Awesome team.
Staff is super friendly. Very helpful.
My stuff got wet somehow. A lot of my item have mildew now. waiting to see how much I will have to throw away. It looks like the storage unit was flooded somehow.
Customer service was great the facility we went to very clean the employee that helped us out was very nice and.knowledgeable explained everything I mean just great service loved it.
Joseph and his staff were very helpful in the selection of my climate controlled storage and the return of the truck that I used for my move.
Great Service!
very helpful both in san antonio and Harlingen
Fue un placer hacer negocio con ustedes. Todo excelente!
