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TIMITHY DCustomer Reviews for U-Haul Moving & Storage at Ed Carey
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mobile checkin you submit required information and you still have to call a number wait on the phone for at least 10 mins to have someone approve you. That needs work we were trying to avoid the wait line inside the store we still ended up going in because we were on hold to get a rep to answer. We can taken care of by store rep faster than phone rep.
ANGELICA CQuick and simple drop off, great customer service. Thank you.
BOBBY CNothing, everything was excellent
JOE RTruck was shaking but clean
ROXANNE Rnull
NATALIE LWill definitely NOT recommend or use this particular location to anyone or ever again.
JAVIER Snull
RONNY Ialways friendly and helpful service.
Roberto GOverall it was a great experience with awesome customer service. Marcus made the transaction easy and smooth and was super customer friendly. I would come back for any moving needs.
GABRIEL RExcellent and helpful staff and General Manager
DAVID Cnull
Monica SDid not hitch the trailer to my car right? Had to turn back a block away and all they said was sorry they messed up the wire from my car to the hitch for the lights.👎
Rosalinda TConsistently reliable
ASHLEY T | Overall ExperiencePolar opposite from the pickup location. My wife even said now this is a Uhaul location. Friendly staff, clean/safe location. I would be ok with my wife or kids picking up uhaul equipment from here.
SCOTT HDid not hitch the trailer to my car right? Had to turn back a block away and all they said was sorry they messed up the wire from my car to the hitch for the lights.👎
ROSALINDA TI have used this location multiple times and they are always very professional and helpful. Thank you gentlemen I appreciate your help and hard work.
Amy CSee previously written feedback of misleading and uncooperative/unrelenting store clerk!
james r | First ImpressionsMisled to believe I could receive a prorated refund if I chose to vacant my rented storage unit prior to my next monthly due date pym't. - This misleading rental agreement sounds like nothing less than a 'Scam' to me!
James R | Overall ExperienceA better VA discount!!!
ROBERT LHave equipment ready for pick up
XAVIER NGood people
Roberto MExcellent and helpful staff and General Manager
DAVID COverall it was a great experience with awesome customer service. Marcus made the transaction easy and smooth and was super customer friendly. I would come back for any moving needs.
GABRIEL RCar hauler I rented was ready and the U-Haul employee was very helpful . He took time to explain exactly how to load my car. Highly recommend this facility & staff.
JERRY RWish u-haul have a location on Brownsville tx where I was brining the vehicle and return the equipment at the same town and not have to drive 30 minutes out of the way to return it.
RIGOBERTO RExperience was excellent. Only problem was when changes were made for delivery. It seems it confused the driver. He was apologetic, extremely professional and very courteous. Eric went out of his way to ensure the U-Boxes were put in a safe place and also allowed us easy access to them. Made it for a fast and easy unload. Can’t say I’d change a thing with the UHaul operation.
Dannie Calways friendly and helpful service.
Roberto GNt much. Cheerful and enthusiastic and knew what he was doing.
Steven lWill definitely NOT recommend or use this particular location to anyone or ever again.
JAVIER Swell managed operation
Andrew LStaff was prompt and professional.
JORGE TOffice area was clean and decent. Trailer was dingy.
MARCO CHelpful
Eliza SThe only thing I didn't like was they didn't call to say they were going to be late. I had to call them but everything else was good.
Linda TTruck was shaking but clean
ROXANNE RGreat management. They provided best quality service for out of state customers.
RAQUEL O | Overall ExperienceNothing, everything was excellent
JOE RThe person who took my order at Harlingen Ed Carey location did not put the dolly on the order when I requested it. At pick up of truck at desk I ask tech to make sure the dolly was on the truck. 22 miles away in Raymond ville I had no dolly. I called and asked a dolly b3 brought out. 2 and a half hours later e finished loading without the dolly having broken our backs. The dolly arrived after the truck had already loaded. I didn’t take the 10 foot because it had no ramp. I got the 15 foot because it had a ramp. I asked about the dolly. Tech told me a rate. I asked is that by day or one fee. He said one fee. It was cheap so I asked him to charge me. This is how I knew I ordered the dolly. Train your techs to listen and to input info for a charge. As you lose money on your small charges like a dolly.
Dennis CThe truck was very old with almost 200,000 miles. Not necessarily a bad thing but the headlights barely worked and I was pulled over twice the first night for them. So moving anything at night was out of the question. The blinkers in the back only worked sometimes and the truck felt as if it was driving through mud the whole time due to its slow lagging acceleration.
STEVEN CNothing.
Mario MGreat customer service
DAVID Lthey didn’t have my dolly that i had reserved in advance . Plus the young man didn’t have any answers to my questions ! Then he told me the truck was due back a day earlier than my reservation stated & couldn’t explain why. He couldn’t tell me about early or after hours drop off .
ALFONSO AVery professional.
BRADLEY MNone. Staff very professional, competent, and helpful.
SALOMON TGreat customer service and location always clean
JEREMY VAppreciate the friendly and professional staff.
ROBERTO GBest u haul in harlingen
GERSON RQuick and efficient service.
Bradley MGood service. Friendly and understanding about tire wear.
PATRICIA TEverything was up to date very polite people to work with
JAMES H | First ImpressionsVery smooth easy experience
JACQUELINE RAll good
Luis CVery friendly and helpful. Professional.
SHEILA FGreat staff
MACEDONIO VOne month of free storage came in clutch right when we needed it. Anthony who worked on Sunday 11/11/2024 was awesome.
DESIRE K | Overall ExperienceFriendly staff checked in my equipment and had me on my way.
ROBERTO GOutstanding
RUSSELL DMary is very helpful and understanding
Rosalia c | First ImpressionsI'll be back.
DAVE T | Overall ExperienceThe perfect solution for stress free moving, really! Plenty of moving supplies and packing aids available. Facility was conveniently located, sparkling clean, well lit and secure. Staff very friendly and helpful.
Linda S | Overall ExperienceHelpful and friendly
Elvia T | First ImpressionsVery clean facility, friendly staff.
William B | Overall ExperienceFast and easy help very kind and knowledgeable
Juan S | First ImpressionsGreat customer service.
Ray S | Overall ExperienceExcellent customer service and friendly, knowledge, staff.
GLADYS R | Overall ExperienceThe employee that we spoke with as we checked in was extremely helpful and explained everything. Very grateful for his assistance.
David G | Online Move InI used a locker for less than a week, and they would not give me a refund for the difference when I paid for a full month.
Andrew M | Overall ExperienceYour manager should greet customers and not ignore them. I walked in, right in front of the manager and he did not even acknowledge me...I felt like an idiot standing there waiting for someone to help me...he could have simply said, "Good morning, someone will be right with you." instead of the "i hate my job" look on his face. Assistant manager was very friendly.
JESUS G | First ImpressionsEVERYONE IN THE HARLINGEN FACILITY WAS EXTREMELY HELPFUL AND FRIENDLY. THEY MADE THE MOVE-IN AND TRUCK RETURN EASY AND SEAMLESS.
Marian H | First ImpressionsBest place ever,,,👍👍👍
Roberto D | Overall ExperienceHighly recommend and the staff always very friendly and ready to assist and answer any questions I might have.
Linda M | Overall ExperienceThe process was fast and easy and the worker helping me was very nice and helpful. The only thing was my storage unit was dirty when I went to put my things in and I had to sweep it out. It was not mopped or swept before I rented it.
GENOVEVA O | First ImpressionsI am very content with the facility and will recommend it to others.
Elizabeth V | First ImpressionsDan is amazing! It’s wonderful to experience a facility where it’s properly ran with friendly U-Haul representatives, and a great clean environment! Would 100 recommend this location unlike another location this one is fantastic where are you? Will feel comfortable safe and secure to leave your items.
Amirah B | First ImpressionsStaff was friendly, facility was clean, and it was very easy to get a storage unit, quick as well.
William B | First ImpressionsVery pleased with the customer service I recieved. They were very helpful. Will recommend to others and will use again if needed.
Cynthia G | Overall ExperienceDaniel Muniz was extremely friendly and very knowledgeable with assisting and letting us know about our rental purchase.
Linda M | First ImpressionsI was told I would have 24/7 access. I tried to get into my storage at 10:30pm and said I had no access at that time.
Priscilla P | First ImpressionsThe gentleman at the U-Haul on EdCarey and harlinge in Texas were wonderful. I think them for their attention and help and everything that I needed.
MARY C | Overall ExperienceThank you for all your help I fell and hurt myself before I went to uhaul and Anthony was so helpful to me I really appreciate that
MARY C | First ImpressionsDaniel was very helpful. He really knows how to treat customers and is very uhaul knowledgeable. We need more people at uhaul like him.
Daniel M | Overall ExperienceA very nice clean place to rent a storage. I like it cause you can excess your storage late with no problem.
Richard C | Overall ExperienceMoved into a 10 x 10 unit from a smaller unit. The entire process went very smoothly. Staff were very helpful in setting everything up.
Cecil W | Overall ExperienceIt's awesome if you have any issues front desk will take care of the problem keep up the good work
DANITRA L | First Impressionsstore clerk was unusually pleasant and helpful
Jaime A | First ImpressionsI was charged multiple late fees without being informed, and even after I set up auto payment, I was locked out of my unit for no reason.
Maximiliano M | Overall ExperienceEverything great..
jesus z | First ImpressionsVery good except I got to flat tires on the rear of the truck took 3 hours to get someone there to fix it and I was never even offered any thing for my trouble
john t | Overall ExperienceGood job only bad thing was long waiting times..only one person working front desk...
hector g | Overall ExperienceFriendly staff and very knowledgeable
MARIA R | Overall ExperienceDaniel was so friendly and helpful. He seemed to know a lot about the company and services offered by uhaul. He looked like someone who really loved his job. Thank u Daniel for everything......
Lanette B | First ImpressionsThe units are clean and security/alarm system is great! The staff is patient, friendly and respectful.
Kristina C | Overall ExperienceGreat bunch of guys working there!
Randy B | Overall ExperienceVery helpful made sure everything was set right and working as well as showed us where are unit was by walking us to it Joseph was extremely friendly and helpful
LAURA M | First ImpressionsThe only negative comment I have to say is that when I was in storage 1303 I had some leather sofas in there and one of the seat cushions had a water stain on the leather. My only guess is that it came from the roof above or a sprinkler line that runs above the unit. I couldn't tell if the sprinkler line above the unit might have had a leak that caused the stain on my leather sofa.
Eliseo D | Overall ExperienceVery clean and staff was very helpful.
Jacob R | First ImpressionsGreat and friendly staff
ABRAHAM R | Overall ExperienceOutstanding customer service! Really value you as a patron and exceed standards. Highly recommend!
stephen s | Overall ExperienceExcellent service will definitely recommend to family and friends thank you!!
jane a | Overall ExperienceThe only issue I had was the truck I ordered was not at the place for pick up. Turns out that place no longer does business with u-haul. After making calls I was compensated by getting a larger vehicle for the price of the smaller as me was very satisfied
EFRAIN M | First ImpressionsSunday 5 pm hour was not accessible and created a big inconvenience for a lady driving a large truck and trailer .
MONICA E | Overall ExperienceMuy buen servicio y muy amable el personal.
Felipe P | Overall Experiencefor 3 years I always had a great experience
bobby f | Overall ExperienceGreat customer service
Jo A | Overall ExperienceThanks for the lock :)
Valerie G | Online Move InIt was hot frustrating day and the staff made it fun safe and refreshing for me n my kids. Nice cleaning lady and very professional front man very helpful.
Jo A | First ImpressionsThe staff at both facilities were so helpful, it was great customer service. I am very pleased with the way I was treated.
rudy l | First ImpressionsMarco was awesome
anna c | First ImpressionsVery helpful, knowledgeable ,clean
JUAN G | First ImpressionsThey were very accommodating and friendly. They took the time to answer questions and explain their services.
Antonia A | First Impressionshorrible location rude and unprofessional. Employees are allowed to curse at customers and laugh in there face while having a serious matter (MARK) he also had his child around the whole time jumping around and playing while working. You can check cameras for that as well!
yadira d | First ImpressionsVery friendly and helpful would recommend very highly. Was very convenient for me moving my stuff.Thank You!!
jane a | First ImpressionsThese guys were the best!
BRANDON W | Overall ExperienceEverything was great except the initial application for the storage unit. "Give the name of someone we can contact." Then, "Now we need the name of someone we can't contact." This was both difficult and puzzling.
Philip T | Overall ExperienceThe only complaint I have is when I got a call from Uhaul the rep's tone was as if he were very upset with me. It was loud and angered. CS calls need to be taught.
Noelia D | Overall ExperienceVery nice,convinent and clean 👍👍
MANUEL G | Overall ExperienceI always had access to my storage unit. Everyone including the manager was always friendly and helpful to any thing I ever needed. I will definitely use this storage facility again and do recommend it to everyone!
Susan W | Overall ExperienceThe man who waited on us was very helpful, polite, and experienced. Great employee.
Christine A | First Impressionsanswering the phone was the only issue. Other than that it was a smooth, professional, courteous experience.
clarisa l | Overall Experiencegreat service I will be choosing U-Haul again. the guy at the Ed carey branch is such a nice guy. thank you
DAVID H | Overall ExperienceI WILL ALWAYS BE GREATFUL UHAUL WAS OPEN ON LABOR DAY. YOUR STAFF WAS QUICK AND EFFICIENT. I WOULD ALWAYS HIGHLY RECOMMEND U-HAUL.
Edith R | Overall ExperienceAlways a pleasant help when I need to move & store...thank you Uhaul
Marta T | Overall ExperienceU-Haul has a very well-designed system for your storage needs. I have used other storage facilities in several Texas cities and in other states. This U-Haul facility is by far the best. The staff are friendly, helpful, and professional.
Cecil W | First ImpressionsThank you for being available when we needed you!
Yolanda B | Overall ExperienceDue to Coronavirus/Covid 19, and enforced Shelter in Place, Joseph, the manager worked with me. A $1,000 fine was placed and 180 days in jail for people being out in the streets and not obeying the Shelter In Place regulations. Per city, essential meant workers for ambulance, police, fire dept., hospitals & groceries. I told them that as soon as they we were allowed to be out, I'd go for my things. The city opened May 4th and the same week, I moved my things as promised. There were no fees, late fees & etc. for leaving things their because of the virus. It is wonderful that U-Haul works with the customers and the community to help prevent the virus. I am grateful for their understanding and highly recommend their business and help.
Maria E | Overall Experiencethe manager Joseph was so great! he explained everything I had questions about before i even asked them! very friendly! great great service!
Jason Q | First ImpressionsStill have truck but great experience so far.
Carrie F | First ImpressionsGood customer service, always clean and well lit. Thank you.
Norma S | Overall ExperienceCheck in and out was easy.Clean and well lit.I had little interaction with staff. Secure and safe place to store.
Jacky I | Overall ExperienceThe particular location where I rented often was busy. Although that's good for business, on every occasion, there was never enough employees available to assist customers. I understand there are currently circumstances beyond our control right now but this problem goes back for months. The wait in line was often over 30 minutes and my final bill transaction happened after hours because of a lack of staffing. That lack of staffing later lead to a problem where I had to defend my integrity on whether or not I closed out my account.
Michael O | Overall ExperienceWell run and very professional.
James D | Overall ExperienceLimpiol
Daniel D | Overall ExperienceIt worked just fine for me no problems at all.
blake m | Overall ExperienceStorage facility is clean and secure.
GABRIEL D | Overall ExperienceFront desk did go a little above in our last minute dilemma. Although needs to be a little more attentive and professional. Other than that, storage facility was very well kept.
raoul p | Overall ExperienceGreat customer service from the representatives
Mike F | First ImpressionsVery good overall experience
GERARDO V | Overall ExperienceThe representative was very helpful and respectful. I got exactly what I needed. Thank you
Angela V | First ImpressionsJuan was very helpful and took time to explain everything. I would recommend this storage facility.
Ricko L | First ImpressionsWell Done! From the start to the completion. Luis Chacon was outstanding as well all the staff.
blake m | First ImpressionsClean and well-maintained facility. Easy access to the facility as well as to my rental unit. Staff always ready to help.
Juan M | Overall ExperienceAwesome team.
Roberto G | First ImpressionsStaff is super friendly. Very helpful.
Amanda B | Overall ExperienceMy stuff got wet somehow. A lot of my item have mildew now. waiting to see how much I will have to throw away. It looks like the storage unit was flooded somehow.
Travis M | Overall ExperienceCustomer service was great the facility we went to very clean the employee that helped us out was very nice and.knowledgeable explained everything I mean just great service loved it.
Jose C | First ImpressionsJoseph and his staff were very helpful in the selection of my climate controlled storage and the return of the truck that I used for my move.
Thomas S | First ImpressionsGreat Service!
DAVID B | Overall Experiencevery helpful both in san antonio and Harlingen
Vincent M | ReservationFue un placer hacer negocio con ustedes. Todo excelente!
LUCIA J | Overall Experience