Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Edgewood Ave

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Robert L. on

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Romanita J. on

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olivia F. on

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Very friendly and helpful

Regina A. on

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The return process is quite complicated after hours.

cletis C. on

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Can’t think of anything that I would change.

nedelka R. on

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Nothing! I was completely satisfied!

Evangelin W. on

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Nothing it was great.

Joseph M. on

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This was by far the worst experience we’ve ever had at UHaul. We waited for 52 minutes just to talk to someone. We had checked in online but we still had to go through the entire process with the lady at the counter again. The trailer was dirty and we had to sweep it out before we could load furniture on it. We had the same issue when we had to drop off. We stood in line for over thirty minutes before we just left. No one would even acknowledge that we were there. There was a group of young men just hanging outside the office. They had loud music and were talking loudly. It was all very unprofessional and far from efficient. We will never use this location again.

MELVERNA R. on

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Keisha M. on

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ferman J. on

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Very professional and courteous

Norman A. on

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Rented here before, always kind

Vanessa G. on

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Charlotte D. on

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We were originally using a different location but reviews were bad so we switched to this location. Glad we did, service was excellent and so were the people.

FREDERICK M. on

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Anthony G. on

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MARQUIA P. on

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Ricky R. on

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Marvin S. on

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DENISE S. on

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Anthony S. on

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Willie A. on

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Marcus D. on

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Philip M. on

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Reservation was at 6pm. Finally left the lot with a working truck and trailer at 7:30pm. First TWO truck they tried has broken lights. Took more than an hour for the guy in the yard to futz around to figure out they were broken. Finally the wonderful lady inside stepped in and got another truck that had working lights so we could get out of there.

Maurice W. on

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Arnold D. on

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jerome J. on

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Jerome H. on

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ok

MELVERNA R. on

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robert L. on

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Customer service is great

Geneva M. on

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Courteous and competent employees,doing a good job

Jerry B. on

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My representative most helpful respectful and she was very cute need more people like her I would come back and make sure she waits on me think you very much

Elisa F. on

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Andy S. on

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The customer service was great. No winners Improvement needed.

albert u. on

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Nice an clean place

Raymond C. on

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The two young ladies that handled my rental were extremely helpful. I was so stressed with moving and they made my stress less. Thanks for your patience.

daniel B. on

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Cassandra C. on

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Ronald W. on

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Cary P. on

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The staff was very knowledgeable and professional. Very good location to rent U-Haul trucks.

Frederick M. on

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A Little more organization. They were overwhelmed with a lot of customers and they needed to handle things a bit better. BUT overall it was pleasant!

Lisa O. on

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Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.

jovonda w. on

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Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings

ANTHONY R. on

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Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!

Pamelia S. on

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Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊

Keith M. on

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Thank you for the service

Linda N. on

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I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank you

frances f. on

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Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.

june j. on

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Very curious and kind hearted

frances f. on

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Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr

cassandra g. on

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There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside

kaliyah m. on

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Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though

Cassandra W. on

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Na

albert u. on

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Very nice employees

penelope w. on

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The manager Kaley was always awesome!

Jamilla D. on

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Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!

Geraldine C. on

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Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.

James W. on

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Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u

Pamela g. on

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More staff is needed in the office.The wait time is always too long.

TIRZA A. on

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My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.

ANGELA W. on

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Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.

lisa W. on

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Thank u my experience what great

marvin c. on

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My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maore

FELICIA C. on

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EMMANUEL A. on

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I have no additional comment. The experience was pleasant and l was satisfied with the service l received.

Carmilita H. on

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Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again

Clifton Wilhelmina J. on

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We were in need of service and you were there for us and we will come again if needed thank you

latoya o. on

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There should be a security guard on duty.

keisha a. on

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The employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank you

Domonique A. on

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My items ended up having mold had to throw a lot away lots of spiders and roach excrements....sometimes the manager was rude When asked certain questions

aquanette w. on

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When I no longer needed the unit I was advise that they could not retro my payment. I HAD PAID UP THROUGH 7/29. So from 7/14 -7/29 they could receive payment twice for that unit because it could be

LYNDON S. on

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I was very impressed with all of the above.

MELITA L. on

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Over priced for those small units but Thanks for housing my items with no incident.. Thanks ML

Walden N. on

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Very professional and courteous

juacqueline t. on

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The experience was great.