Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Edgewood Ave

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Douglas N. on

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Professional, friendly and helpful...

Brandon H. on

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pat R. on

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chantina B. on

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Monique B. on

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I opted to do the mobile check in hoping to have a faster service experience . First , I reserved my truck for 7am when I attempted to checkin via the app it would not let me do so , it said I had to wait for the location to open at 9am .. that truly defeated the purpose on why o reserved the truck so early . So I go in to pick the truck up at 9 am and I still ended up waiting for over 45 minutes to receive the keys to my truck . I input all of my info online as well as the option for the safe move coverage and had to input it again on store. Then I was told by the sales associate that I still needed to have the truck back by 7am or they would charge me for an extra day even though it was not my fault that I was not able to pick the truck up at my originally scheduled time . This experience was way more of a hassle than it was worth . I likely will not be renting from This location again . The customer service was subpar and I didn’t really get any real answer as to why something made to be convenient was so difficult

raymond S. on

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Brittney M. on

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Juan P. on

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Very nice and friendly.

Anna B. on

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Waited for over half hour for agent to return to office when we dropped off the trailer. Instead he saw us and drove around behind the gate. So we did online return and left the trailer there. Very poor service on the agent who represents Uhaul!

William G. on

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Cheryl D. on

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Levy T. on

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I have used uhaul trucks from this location before and I have been pleased but I was impressed and very much pleased with the follow up reservation call where I was able to talk with the on site person to make sure everything ordered was correct. Thank you!

Floyd T. on

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Great customer service!!!

Robert L. on

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I rent only are twice a week the service is always great love the manager customer service.

Michael S. on

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Luther D. on

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Wesley W. on

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Darrin B. on

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celesta H. on

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Upon returning equipment, any monies needing to return to customers card should be done right then, and not have to wait. You dont wait for deposits.

John D. on

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Return was a little slow several returns at one time.

Vera W. on

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Understaffed and unfriendly

VANESSA D. on

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Keep doing what you are doing

Veronica B. on

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Your after hours return was difficult and potentially costly. A time clock by the return box would quicker and easier than the current online confusion!!

Latanika G. on

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My truck wasn't as clean as I feel it should've been. It was lot of crums and unnecessary trash. However the person who do my reservation was very friendly. I really think I should be given a credit for the day of my truck rental.

Dennis B. on

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Andrea C. on

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This location, third location, (Edgewood Ave) was good. They understood I was not pleased with other pick up locations. They had trucks available and even had keys to them! They gave me an upgrade and discounted the mileage. The young lady that helped me was very courteous. The first location (new Berlin Rd) was closed, the second location Awesome Muffler/Lem Turner) also closed but I was told I could use the 24/7 online pick up, get there and there's no key.

Raevondlyn B. on

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john a. on

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Very nice employee's

amber D. on

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The parking lot was full with nowhere to park the employee was rude and arrogant and unapproachable

Nicci LJ S. on

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alton R. on

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Nicole D. on

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Degrick M. on

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amber D. on

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yvonne T. on

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Yolanda G. on

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Everette E. on

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Samantha W. on

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Vanisa A. on

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The customer service at this location was absolutely AMAZING!!! Kudos to the guy who assisted me.

Jeffrey W. on

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Jesus V. on

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sophia J. on

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Nothing to improve

MELVERNA R. on

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John H. on

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Mark W. on

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Angelia D. on

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ricardo M. on

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JERRY B. on

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Keep up the good work

Nadine S. on

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Everyone was nice and pleasant and sure on point

Judea M. on

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ELIZABETH K. on

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Chauncey N. on

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The uhaul in Seffner was horrible and unorganized. The y lost the truck and keys and did not have any idea where my truck was. All the time it was sitting right there. II received several calls saying I had not turned in my truck rental. It was beyond stressful. I’m disgusted with the lack of organization.

SHALIM M. on

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Next time when u're offer the trailer in one location and that location don't have and ure decide change the location is very bad u're don't know what time have to go to the other location to pick up I'm lose almost a hour to pick up in other location and that hour my boss don't paid to me.

wayne j. on

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I just love doing business with your companies my god blessed everyone.

Robert L. on

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Always great service

Demeeche K. on

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Jasmine J. on

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They have very friendly staff that makes sure you have everything you may need to keep your things stored or even rent you a truck

Roslin S. on

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Nothing

Jacob J. on

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Robinn W. on

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I had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was noted

julie b. on

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I

Antoine B. on

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Have more representatives to help with customers instead of having just one with a long line of waiting customers.

Robert L. on

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Steve K. on

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Linda H. on

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My customer service rep was professionally courteous, competent and patient.

Donna C. on

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I just Want to tell you how mrs.jackson was so helpful...I will be back to this location next time I need to move something

erick H. on

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the team at the U haul company made the truck rental easy. I was able to get the truck an keep my moving experience was good

MICHELLE B. on

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Don’t over charge them like you did me!

Veronica B. on

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tatisha R. on

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Great customer service!

Jonathan W. on

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Customer service was good gas tank wasnt on 7/8 full it was 3/4 had picture but tendent still had to fine me which was $22 for a 1/8 of gas i fill it up but they always go win either way.

alonzo H. on

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Very convenient and efficient assistants!

Martin O. on

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Trailer was well worn in and not the prettiest in the lot, but it worked just fine. The agents were excellent and very attentive

wayne J. on

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Good outstanding

Robert L. on

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Anything went very well

BEVERLY P. on

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Not

Robert L. on

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Romanita J. on

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olivia F. on

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Very friendly and helpful

Regina A. on

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The return process is quite complicated after hours.

cletis C. on

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Can’t think of anything that I would change.

nedelka R. on

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Nothing! I was completely satisfied!

Evangelin W. on

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Nothing it was great.

Joseph M. on

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This was by far the worst experience we’ve ever had at UHaul. We waited for 52 minutes just to talk to someone. We had checked in online but we still had to go through the entire process with the lady at the counter again. The trailer was dirty and we had to sweep it out before we could load furniture on it. We had the same issue when we had to drop off. We stood in line for over thirty minutes before we just left. No one would even acknowledge that we were there. There was a group of young men just hanging outside the office. They had loud music and were talking loudly. It was all very unprofessional and far from efficient. We will never use this location again.

MELVERNA R. on

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Keisha M. on

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ferman J. on

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Very professional and courteous

Norman A. on

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Rented here before, always kind

Vanessa G. on

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Charlotte D. on

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We were originally using a different location but reviews were bad so we switched to this location. Glad we did, service was excellent and so were the people.

FREDERICK M. on

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Anthony G. on

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MARQUIA P. on

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Ricky R. on

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Marvin S. on

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DENISE S. on

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Anthony S. on

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Willie A. on

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Marcus D. on

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Philip M. on

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Reservation was at 6pm. Finally left the lot with a working truck and trailer at 7:30pm. First TWO truck they tried has broken lights. Took more than an hour for the guy in the yard to futz around to figure out they were broken. Finally the wonderful lady inside stepped in and got another truck that had working lights so we could get out of there.

Maurice W. on

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Arnold D. on

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jerome J. on

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Jerome H. on

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ok

MELVERNA R. on

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robert L. on

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Customer service is great

albert u. on

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Nice an clean place

Lisa O. on

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Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.

jovonda w. on

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Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings

ANTHONY R. on

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Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!

Pamelia S. on

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Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊

Keith M. on

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Thank you for the service

Linda N. on

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I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank you

frances f. on

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Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.

june j. on

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Very curious and kind hearted

frances f. on

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Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr

cassandra g. on

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There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside

kaliyah m. on

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Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though

Cassandra W. on

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Na

albert u. on

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Very nice employees

penelope w. on

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The manager Kaley was always awesome!

Jamilla D. on

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Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!

Geraldine C. on

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Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.

James W. on

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Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u

Pamela g. on

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More staff is needed in the office.The wait time is always too long.

TIRZA A. on

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My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.

ANGELA W. on

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Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.

lisa W. on

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Thank u my experience what great

marvin c. on

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My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maore

FELICIA C. on

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N/A

EMMANUEL A. on

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I have no additional comment. The experience was pleasant and l was satisfied with the service l received.

Carmilita H. on

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Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again

Clifton Wilhelmina J. on

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We were in need of service and you were there for us and we will come again if needed thank you

latoya o. on

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There should be a security guard on duty.

keisha a. on

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The employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank you

Domonique A. on

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My items ended up having mold had to throw a lot away lots of spiders and roach excrements....sometimes the manager was rude When asked certain questions

aquanette w. on

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When I no longer needed the unit I was advise that they could not retro my payment. I HAD PAID UP THROUGH 7/29. So from 7/14 -7/29 they could receive payment twice for that unit because it could be

LYNDON S. on

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I was very impressed with all of the above.

MELITA L. on

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Over priced for those small units but Thanks for housing my items with no incident.. Thanks ML

Walden N. on

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Very professional and courteous

juacqueline t. on

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The experience was great.