Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

3521 reviews

1651 W Edgewood Ave   Jacksonville, FL 32208
(W Of Lem Turner)

(904) 764-2516

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 764-2516

1651 W Edgewood Ave
Jacksonville, FL 32208
(W Of Lem Turner)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I'm glad mgr. appeared the 2nd time I returned because the woman that morning was swamped with many customers and was working alone, from front desk to trailer attachments.

JAMES M. 
Rating:
1.0

Y'all charged me 53 dollars the first time and then charged me another 58 dollars so why was I charged over 100 dollars and I didn't even have the truck for not even 6 hours I need to speak with corporate ASAP

giselle C. 
Rating:
5.0

Customer did not leave a comment.

PARIS F. 
Rating:
5.0

Customer did not leave a comment.

Tammie N. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Customer did not leave a comment.

Atlantis G. 
Rating:
5.0

The manager was the best that I've seen in U-Haul Miss Karen did everything she could to help that's why I remember her name

EDWARD W.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DANIEL W. 
Rating:
5.0

My company rents equipment from U-Haul pretty regularly, and I always insist on using this location. Karen is always so pleasant to work with. She had everything ready so that I was in and out quickly when picking up the rental. And, when I was returning the rental, she was masterfully handling multiple customers efficiently and with her always superb customer service.

David S. 
Rating:
4.0

Customer did not leave a comment.

mitzianne w.  |  First Impressions 
Rating:
5.0

Thanks to everyone that helped. I am a little older now and not able to do what I could some years ago. I kept having to extend my rental but finally got everything done. Thank you uhaul.

LENARD J. 
Rating:
5.0

thank you. But the next time I make reservations please get my CVS number so I can pick up my vehicle and go because it was a little misunderstanding with the Visa card situation. But everything else was fine thank you for your services

BOBBY N. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
1.0

I had to stand in line for1 hour to pick up the rental

CYNTHIA P. 
Rating:
5.0

Karen Patrick was amazing! She was short staffed with a line of customers to the door. Nevertheless she handled herself like a true BOSS!! I was so IMPRESSED with attitude with her colleagues and the customers!! Please get her some help though

SHAWN W. 
Rating:
1.0

They charged me for something that was already done on the vehicle

DAMON B. 
Rating:
5.0

Customer did not leave a comment.

wanda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAVERNE S. 
Rating:
5.0

Trying to see why they charge me 95 dollars

Michelle M. 
Rating:
5.0

Everyone was professional I have no improvement great job!

Mattie L. 
Rating:
5.0

The team was great in handling and meeting my needs on short notice. Originally I had the equipment reserved at another location, and upon arriving to the previous location neither was the equipment there but they do not carry it. I scrambled to search for the rental and found it at Edgewood location. The team was great

Martae S. 
Rating:
5.0

Customer did not leave a comment.

PAUL K. 
Rating:
5.0

The person who checked me out was excellent. Originally I was assigned the Hot Sham Cafe for drop off. That ended up being a nightmare. I could not find the location and there was just an apartment there. This store was the closest and helped me greatly.

Anna T. 
Rating:
3.0

Customer did not leave a comment.

ANNONE L. 
Rating:
5.0

Customer did not leave a comment.

TONY W. 
Rating:
5.0

Customer did not leave a comment.

HARRIEL H. 
Rating:
5.0

Customer did not leave a comment.

JAMEKA C. 
Rating:
2.0

Fire the rude, disrespectful assistant manager. I was in the location on 5/28/21 and he was something to deal with then. I came in again on 6/2/21 and I don't understand how this man made it to assistant manager. I wish I knew the nice lady's name but on both visits I thought she was the assistant manager.

LINDA R. 
Rating:
4.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

I had a good experience customer service was great. Putting on the trailer onto my truck I didn't have a ball hatch which I didn't know about at all. I was just glad the company had some on hand, because if they didn't all my plans would have been ruined from renting the trailer. Keep up the good work.

Sonia T. 
Rating:
5.0

Great customer service by assistant Manager.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

BERNARD S. 
Rating:
5.0

Customer did not leave a comment.

ALBERT F.  |  First Impressions 
Rating:
5.0

Everything and everyone was excellent

TANYA E. 
Rating:
3.0

There was a problem with the first place we had to drop off and the fact that I had to pay for a 5 day rental when I only needed it for 2 days is ridiculous

jose E. 
Rating:
3.0

The wait time was to long. After standing in line for 20 minutes and the line not moving. I changed my reservation and made it a mobile check in. I was done in less than 10 minutes and the line still had not moved.

Aaron H. 
Rating:
5.0

Customer did not leave a comment.

Felecia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

REGINA G. 
Rating:
2.0

Customer did not leave a comment.

Kion L. 
Rating:
1.0

Replace entire staff. Does horrible job keeping equipment operational

JASON K. 
Rating:
3.0

Customer did not leave a comment.

DARRELL E. 
Rating:
5.0

Don't change a thing, the manger was awesome she even knew my name. Her name is Kate Patrick

BARRY T. 
Rating:
5.0

Customer did not leave a comment.

CHARLISA S. 
Rating:
3.0

Customer did not leave a comment.

CLYDE F. 
Rating:
5.0

Customer did not leave a comment.

ROSALIND H. 
Rating:
5.0

Customer did not leave a comment.

MELODY G. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE W. 
Rating:
3.0

Customer did not leave a comment.

Natasha H. 
Rating:
5.0

The people I picked up the truck from and returned it to were both very nice! Made it easy to drop off!

BETH B. 
Rating:
1.0

They charged my card extra after I dropped the vehicle off before the due time, the lady even told me she would make sure they didn't charge my card. I hope 20$ was worth my business

DAMEON C. 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD M. 
Rating:
5.0

Customer did not leave a comment.

franscis L. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL T. 
Rating:
5.0

I use the Edgewood location regularly and always receive excellent service. The vehicle I rented on this occasion was new and operated very smoothly. Karen is always friendly, personable, and willing to go above and beyond to make her customers feel valued. Thanks!

David S. 
Rating:
1.0

Like I've said before, this location needs a lotman. Plus Karen STILL needs help at the busiest times for rentals.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

Dana P. 
Rating:
5.0

Customer did not leave a comment.

ANTONETTE J. 
Rating:
3.0

Hiring more staff will shorten the waiting time in the lobby. Giving more training to newly hired staff will also cut down the waiting.

RACHEL B. 
Rating:
5.0

Actually i am very satisfied with uhaul and its custoner care and staff ,they all have been awesome . For instance ireted a traiker a 6 x 12 and the 6th day my vehicke broke down causing me to haevyo keep the traiker for ansdditional 14 days and tou it cists me akot to keeptrailer thst tie notonce was i hounded by staff aboutit

STEVE T. 
Rating:
5.0

Excellent service, I'm a repeat customer.

DARRELL S. 
Rating:
5.0

Customer did not leave a comment.

carla T. 
Rating:
5.0

Customer did not leave a comment.

TYKINNI W. 
Rating:
5.0

Nothing

Valerie R. 
Rating:
5.0

Customer did not leave a comment.

FRANCES C. 
Rating:
5.0

Nothing, I use your facility often and the staff are always friendly, helpful and professional. Job well done

LaSanda F. 
Rating:
4.0

I left a dolly in trailer. I called a few times to make sure it was there and I could get it. But no one ever picks up at the store

Marshall R. 
Rating:
2.0

Customer did not leave a comment.

james B. 
Rating:
5.0

I do not have a comment for improvement but I did want to speak on great customer service for one of your employees he was there by his self and it was six additional customers beside me inside waiting to be serves he was so professional every time someone came in he greeted them and said I will be right with you we are a little short today but I will be right with you as soon as possible I just must say Antwan Young The gentleman that was there by his self he did just a great job he should really be considered for a management position because he works so great under pressure he was never rude to anyone and he got everybody out of the building and done what he had to do and it was done with n a decent time I just thank you for having great workers like him

Megan K. 
Rating:
5.0

Customer did not leave a comment.

SHIKILA C. 
Rating:
4.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Customer did not leave a comment.

LANITA E. 
Rating:
5.0

Manger was professional and extremely professional. Great overall experience

Robert J. 
Rating:
5.0

Customer did not leave a comment.

SHIKILA C. 
Rating:
5.0

Customer did not leave a comment.

sherronda W. 
Rating:
2.0

Super slow service. No greetings. No setting of expectations. It was busy and the team was short handed but cmon... at least let me know you see me.

MARK R. 
Rating:
1.0

Customer did not leave a comment.

Dustin R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dustin R.  |  First Impressions 
Rating:
5.0

Awesome manager/assistant manager!!!

PAMELA W.  |  Overall Experience 
Rating:
4.0

Kay was awesome for what she was dealt, Saturday morning. This is why I said I wouldn't recommend this location: There were TWO people working. One, the lotman, was already having just basic issues (getting incorrect equipment for the rental ticket, chatting with the customers, just very lackadaisical about the morning) and Kay was doing the ENTIRE balance of work! Answering the phone, looking up reservations, dealing with customers (their were SEVEN customers there when I got there. Two didn't have equipment reservations which, complicated things dramatically) she even dealt with lost keys and an equipment fix, all simultaneously. That woman deserves a medal for the amount of multitasking going on there. It's was absolutely a treat to watch her work! However, there was no reason for it. As a business owner myself, I know if you continue to operate that kinda of pressure cooker, eventually it blows up. You loose customers and what was already likely you best employee. That's unfortunate because the solve is simple. You're location is obviously pulling the capital, hire another person! This isn't the first time I've walked in there on a Saturday morning and this was the case, not by a long shot. She was working the same way the Sat one year ago when I returned a truck from Savannah. Please get her some help on busy days. Other than that, you guys were great and you can tell I think that because I'm about to reserve yet another truck at your location! Thanks. Bob Robert J. Buckley

Robert B. 
Rating:
4.0

Customer did not leave a comment.

TYWAN D. 
Rating:
5.0

NA

Bernatta O. 
Rating:
4.0

Wait time, extraordinary long

BRENDA B. 
Rating:
4.0

Having more equipment to choose from would be nice. I would've like to have had a bigger trailer but none were available. More employees to help customers, but overall the general manager and Ms. Rita are so nice and friendly. Excellent job ladies…

BRUCE W. 
Rating:
5.0

Thanks

SAMUEL R. 
Rating:
4.0

I was advise that I would get a 5x10 truck when I made my reservation on 04/26/21 when I went to pick up the reservation my truck was not in I had to get a cargo van. The service was not the best

Tateka B. 
Rating:
5.0

Need more equipment.

REGINALD C. 
Rating:
5.0

Customer did not leave a comment.

NELCENA S. 
Rating:
3.0

the truck has a lot of cockroaches they came from the dashboard and under the sits was horrible..

Gimalys C. 
Rating:
4.0

Customer did not leave a comment.

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

TASHA S. 
Rating:
5.0

The associates were very helpful especially Rita I think her name is.

Kimberly G. 
Rating:
5.0

Yal the best

SHARONETTE F. 
Rating:
4.0

When possible have more people working to assist custoners

eleanor C. 
Rating:
5.0

Just continue striving for professional likewise

Allen V. 
Rating:
5.0

Thank you All for being so nice and sweet to Me and My Fiance' As usual U-Haul gives the most upstanding and quality Customer Service We Love U-Haul 😊♥♥♥♥👍

KIMBERLY E. 
Rating:
5.0

Everything was perfect. The lady in the store was very helpful & kind. Thank you

ANTONIO H. 
Rating:
2.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

The clerk was very friendly and explained everything in great detail and she was training someone at the same time. My experience was Great!! She was very professional!!

VALERIE S. 
Rating:
4.0

Customer did not leave a comment.

Johndra J. 
Rating:
5.0

My organization rents a moving truck at least once a month, and I always insist on using the Edgewood location because they have always provided the best and friendliest customer service since I have been using moving trucks for my company for the last four years. Karen and Rita are always amazing and they always acknowledge me by name since I come to them so often. I would highly recommend this location to anyone. Thanks.

David S. 
Rating:
5.0

Customer did not leave a comment.

NATASHA P. 
Rating:
5.0

Very professional

Dana P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
5.0

No problem

SAMUEL R. 
Rating:
5.0

Customer did not leave a comment.

LATARA C. 
Rating:
3.0

Customer did not leave a comment.

monique L. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
1.0

The reason i rate you poor- Customer service was poor. Due to the facts that your business was in the wrong and did not want to take responsibility for your action. Manager was rude and not professional. Even though this unit did not satisfied me as a customer. I will not do business with this store no more.

HELEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoneia G.  |  First Impressions 
Rating:
4.0

Costs are more than most other storage units....

Randall J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chvon M.  |  First Impressions 
Rating:
2.0

They had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.

Archttrea L.  |  Overall Experience 
Rating:
4.0

Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson

Keena F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dian m.  |  Overall Experience 
Rating:
3.0

Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good

alvin w.  |  Overall Experience 
Rating:
1.0

Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever

tabitha s.  |  Overall Experience 
Rating:
5.0

The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks

Carol A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

takebia Dayvonne F.  |  Overall Experience 
Rating:
1.0

Y'all took my money after I moved out two days before I was to pay again. I called up there thought I closed my account out but come to find out y'all charged my card anyway. I called up there twice and made an appearance and I don't have the money you guys took out yet. Im very upset and frustrated with your service and 9 times out of 10 I will never use your service again. And I will let all my friends and family know how disrespectful u guys are.

Kamal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quiana P.  |  Overall Experience 
Rating:
5.0

The staff you have at the uhaul & Stoarage was fantastic was always helpful to me n my family they definitely went above n beyond for my experience n definitely deserve a raise

sophia f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roland b.  |  Overall Experience 
Rating:
5.0

Everyone is friendly and always address my concern quick and fast as if am the only customer!

tyshecia s.  |  First Impressions 
Rating:
2.0

card access system failed to work.. long lines...

Matthew D.  |  Online Move In 
Rating:
1.0

After I paid for the month of June, the staff decided to cut my lock off and rent the unit out to another customer, so when I came to check my unit there was a new lock on it and I no longer had access. Luckily my unit was empty at the time, but I no longer have my unit (which I pre-paid for) and my $12 lock that I paid for is also gone. The staff member at the desk only told me that my name was no longer on the unit and she didn’t know why.

Nigel P.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful for the beginning to the end with ms.dee

scheronda h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

You all are wonderful. Thank you so much for assisting me above and beyond. GOD Bless

sandra r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenitka W.  |  First Impressions 
Rating:
5.0

Very professional and courteous

Dereck C.  |  Overall Experience 
Rating:
5.0

Very nice employee's

john a.  |  Overall Experience 
Rating:
5.0

I just love doing business with your companies my god blessed everyone.

wayne j.  |  Overall Experience 
Rating:
1.0

I had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was noted

Robinn W.  |  Overall Experience 
Rating:
5.0

I

julie b.  |  Overall Experience 
Rating:
5.0

My customer service rep was professionally courteous, competent and patient.

Linda H.  |  First Impressions 
Rating:
1.0

Not

BEVERLY P.  |  Overall Experience 
Rating:
5.0

Nice an clean place

albert u.  |  Overall Experience 
Rating:
5.0

Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.

Lisa O.  |  First Impressions 
Rating:
1.0

Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings

jovonda w.  |  Overall Experience 
Rating:
5.0

Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!

ANTHONY R.  |  First Impressions 
Rating:
5.0

Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊

Pamelia S.  |  Overall Experience 
Rating:
5.0

Thank you for the service

Keith M.  |  First Impressions 
Rating:
5.0

I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank you

Linda N.  |  Overall Experience 
Rating:
5.0

Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.

frances f.  |  Overall Experience 
Rating:
5.0

Very curious and kind hearted

june j.  |  First Impressions 
Rating:
5.0

Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr

frances f.  |  First Impressions 
Rating:
3.0

There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside

cassandra g.  |  Overall Experience 
Rating:
3.0

Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though

kaliyah m.  |  First Impressions 
Rating:
4.0

Na

Cassandra W.  |  Overall Experience 
Rating:
4.0

Very nice employees

albert u.  |  First Impressions 
Rating:
5.0

The manager Kaley was always awesome!

penelope w.  |  Overall Experience 
Rating:
5.0

Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!

Jamilla D.  |  Overall Experience 
Rating:
5.0

Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.

Geraldine C.  |  First Impressions 
Rating:
5.0

Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u

James W.  |  First Impressions 
Rating:
3.0

More staff is needed in the office.The wait time is always too long.

Pamela g.  |  Overall Experience 
Rating:
5.0

My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.

TIRZA A.  |  Overall Experience 
Rating:
4.0

Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.

ANGELA W.  |  Overall Experience 
Rating:
5.0

Thank u my experience what great

lisa W.  |  Overall Experience 
Rating:
1.0

My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maore

marvin c.  |  Overall Experience 
Rating:
4.0

N/A

FELICIA C.  |  Overall Experience 
Rating:
5.0

I have no additional comment. The experience was pleasant and l was satisfied with the service l received.

EMMANUEL A.  |  Overall Experience 
Rating:
2.0

Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again

Carmilita H.  |  Overall Experience 
Rating:
5.0

The employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank you

keisha a.  |  Reservation 
No reviews have been submitted for this location.

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