Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

Rating:

5.0

Jamie, and her crew on Edgewood, and Fernandina Ave did a wonderful job serving me,and I will definitely recommend anyone to go to that store because they are definitely number #1 in my book.Amd thanks for the opportunity to be able to be served by her crew.

Rating:

5.0

Everyone at the Uhaul store was very polite and helpful. They made my moving experience a breeze. I would definitely recommend them to a friend or family member. I will certainly use them again 10/10.

Rating:

4.0

Pricey for a small closet

Rating:

5.0

Staff Was Very Friendly And Helpful Great Place Thanks Ms Gina❤️

Rating:

5.0

they came right out and told us where to park it and then someone came out to unhook it for us. it was fantastic and quick and easy. we appreciated the friendly welcome.

Rating:

5.0

Shelita is the Best!!!

Rating:

4.0

I have always had a great experience when I visit this location. Janie the manger is aways friendly, knowledgeable and helpful.

Rating:

1.0

My storage unit was broken into and more then half of my belongings were stolen. Do not rent a storage from this facility.

Rating:

4.0

The other renters had their stuff in my way in the halls when trying to move in and out.

Rating:

5.0

When I picked up trailer the lady was the manager. Great customer service went over everything clear and ask me lots of questions made me feel comfortable. What a great way to start the day off

Rating:

3.0

Staff helpful and knowledgeable and very kind

Rating:

3.0

i didnt like tjhe worker using foul launage when i was there JAMI SHE WAS PROFESSIONAL . The other worker was cursing and using bad lanuage

Rating:

5.0

Drop off location was excellent, close to my new residence.

Rating:

5.0

Staff went far above what was required to provide support and services. I am grateful for the customer service/care.

Rating:

2.0

Improving the front desk

Rating:

5.0

Great Customer Service!Will,Tell Others About Great Customer Service From UHaul!!!On Edgewood AVE In Jacksonville, fla. Hallelujah!

Rating:

5.0

Was able to get in and get out with no issues

Rating:

5.0

Thank you the Edgewood Crew

Rating:

2.0

A free month (we had rented a trailer one way) turned into a lockout and a series of threatening past-due emails, which took way too long to correct. In the end the staff and manager Jami were very apologetic. But we would think twice before storing with U-Haul in the future.

Rating:

5.0

Staff was very nice, friendly, and knowledgeable. They helped me get everything I needed with very little effort.

Rating:

4.0

Send people to this location first instead of a third party U-Haul dealer that doesn’t have everything that the U-Haul store has.

Rating:

4.0

During the cleaning of the outside grounds all leaves and debris were blow into the unit. I know that it and outside unit but to not have a complete seal around the caused some water damage to a lot of my photos. So please let other know that some items may be damage to store at their own risk.

Rating:

5.0

Excellent Courteous and Professional Customer Service

Rating:

5.0

Very helpful staff and friendly

Rating:

5.0

The General manager was great!!!! And handle any issues I had. So I am a HAPPY customer ☺️

Rating:

5.0

Jami was very helpful and had great customer service to explain everything. She made sure all our equipment was there and the blankets as well.

Rating:

5.0

The customer service was good, was quickly taken care of at the pick up AND return

Rating:

5.0

This location, even though farther for us, is the best for customer service!

Rating:

5.0

Received what I came for in a timely manner.

Rating:

5.0

The African American young lady with the braids was an outstanding Customer Service. She was so professional and so nice. I am happy to do business with you guys in the future because you always such a wonderful people UH.The aThe advocate American young lady with the braids was outstanding in Customer Service. She was so professional and so nice. I am happy to do business with you guys in the future because you are always such wonderful people.

Rating:

5.0

The equipment I rented was in good repair and the staff were freindly and knowlegable

Rating:

4.0

NA

Rating:

2.0

U-Haul was not clean, it was stuff left in it from the person that rented it before me. I ordered a $29 truck but was charged and given a $49 truck because the $29 truck was broken. Changes were made with letting me know. Padlock was left on the bay door so I couldn’t open it. Had to go back to the store for them to take it off

Rating:

3.0

There is always a shortage of employees which causes the customer service to be slow. The agent who rents the trucks is also responsible for propane refills. I stopped going here for that reason.

Rating:

5.0

The staff is super helpful

Rating:

5.0

The staff was excellent I really enjoyed renting the truck and the dolly I can't say enough about the staff they were really great thank you

Rating:

5.0

Originally this was not the place I was supposed to be picking up at. I was supposed to be picking up at a place where I had a storage unit at which would’ve been easier for me, but the people here made it great.

Rating:

4.0

Free hotdogs😁

Rating:

5.0

Very Convenient & Very Clean

Rating:

5.0

Customer service was good

Rating:

5.0

Manager and Staff super helpful and courteous to the needs of the customers... Thank You Guys At The Edgewood location for all your help..

Rating:

3.0

Staff was helpful fixing the initial online reservation. But the billing was awful, I was charged for gas when I returned it with more than I received it with

Rating:

5.0

Everyone was super nice : )

Rating:

2.0

The owner was very surly and clearly did not want to be there. I've rented from him in the past and had the opposite experience so maybe he was just going through something, but definitely not the way to represent your business.

Rating:

5.0

Fast and easy process. Friendly representatives and an overall enjoyable experience.

Rating:

5.0

Convinced of doing all on app

Rating:

5.0

The lady attendant took for ever because as she was checking a customer in but took more than 10 mins. to do so as she kept on talking about her personal life, things that should not be shared. Customer service is to serve that customer's needs as prompt as possible.

Rating:

1.0

I returned the truck Saturday. When I returned the truck I put more gas in it than when it was given to me. I was pushing the time as the uhaul location closes at 7pm so it was literally 655 when I got there and ran into the office. Kanyea tells me they are closed and I was like it's not 7. She got an attitude then said what are you trying to do. I informed her I was just dropping off a truck. She told me to just give her keys. I did and we left. The next say I get another charge for 85 to my credit card. She charged me an after hours charge of 20 then charged me for 13 gallons of fuel. I called uhaul and was like what the hello are you doing. The representative at uhaul directly was amazing. I told him my story he even verified the gas guage so he knew I wasn't lying. He refunded everything and apologized. But I'm still upset at Kanyea for being so unethical and spiteful

Rating:

5.0

U-Haul has been and always will be my #1 Go To For moving resources.

Rating:

4.0

The two associate's that assisted me were very professional and very knowledgeable about all the services they provided!!

Rating:

5.0

The young lady that helped me what very nice & knowledgeable.

Rating:

3.0

The employees were great but we received the uhaul on empty fuel and with 150k miles and this place didnt have any dollys. The engine sounds like it was going to blow any minute and it couldnt pick up in speed very much. Its time to retire that van or get a new engine. It makes it look like your company cuts corners to save money while risking your customers lives. Not a good look.

Rating:

5.0

Hire more front desk associates for faster service, only one person was working up front when I came in, had to wait almost thirty minutes

Rating:

5.0

Nothing of note

Rating:

5.0

make sure the inside of the truck smells good, the smell in the truck was terrible

Rating:

5.0

They worked us in last minute and we really appreciate it!

Rating:

5.0

Keep the same employees

Rating:

3.0

1. Truck had the “Check charging system light” on. That was a little unnerving. 2. Check out process was difficult. No seemed to know what to do. 3. Truck was not clean. 4. Of checking out the truck with my phone was very confusing and difficult. If we the customer are doing the work then it should be cheaper.

Rating:

5.0

My U-Haul Storage Experience Spanned from October 2018- January 2025 and My Items Were Secured in a Climate Controlled Unit for Approximately 6 Years + and When I Recently Removed My Items They Were Still in Good Condition. Thank You for Your the Opportunity to Use Your Services.

Rating:

5.0

The manager was real professional and the staff was awesome in getting me what I needed.

Rating:

5.0

Thanks to everyone that made use the equipment successful and courtesy of all the people that were responsible for that

Rating:

5.0

Location is well-run and managed (Jami).

Rating:

3.0

I made reservations and was accommodation as expected great team work among the present staff Thanks

Rating:

5.0

Go to location closer to my house.

Rating:

5.0

The staff was outstanding!! Leslie Cunningham

Rating:

5.0

I had a wonderful experience at the U-Haul on Phillips and University I have rented one of the containers that are from the trucks that they have on their lot now I think is a very ingenious way to do the old trucks first of all love them ! The little girl at the front counter was very pleasant. I even had an issue and accidentally got her in trouble I hope I fixed it!

Rating:

5.0

I know busy people, but try not to leave the "rookie" before making sure driver's seat and outside mirrors are adjusted to driver's satisfaction. Don't leave it to them for guess work.

Rating:

5.0

Very helpful and courteous Jami got me everything I needed and on my way. Recommend this location for anyone looking to utilize a Uhaul's services. Thanks

Rating:

2.0

This survey is based soley on my one day Dec 23-24 truck reservation and why I wouldn't recommend this location to a friend. It is a convenient location for me; however, I might try to use UHaul one more time and hopefully receive better service. PROS; EASY to rent online ... COMMUNICATION to stay updated … ALLOWED to park my car on premises. It was intact when I returned with no additional dents or scrapes ... NO bill dispute ... PERMITTED to pay with debit card ... CLEAN seats and somewhat roomy inside. CONS: ENSURE staff doesn't make you feel you're a bother. The manager at this location had a good attitude, but the guy who worked with her when I picked up and returned the truck had a somewhat nonchalant behavior ... RESERVED trucks should be in above average condition. The steering wheel appeared very loose (so much I held on so tight I had blisters). Also shook quite a bit, whereas, I was only able to safely drive around 45-50 mph. It also had over 135, 600 miles, perhaps this was the reason for excessive loudness and raggedness when driving plus damage appearance on the truck ... MAKE CERTAIN wiper blades are up-to-date; rained on return trip between cities upon return and vision was impaired ... ALLOW a certain amount of free mileage for long distances. I had to pay .99/mile ... MAKE it mandatory to assist customers who isn't tech savvy when trying to use app to take pics of truck damage prior to trip (I asked but was refused assistance for this trip, which makes no sense since a company should want their customers to be protected and not charged for damages not incurred by previous customers. I did take regular photos to protect myself, but was confused on the app) ... OFFER military or senior discounts (wasn't able to receive neither discount at this location) ... EXPLAIN fuel policy more clearly. I wasn't aware that I might not receive a full tank and need only to return to gauge when picked up (unfortunately, this policy was an inconvenient issue because I needed to arrive at my destination by a certain time and started out disgusted since I had to stop and get gas before heading out for trip)

Rating:

5.0

The vehicle which was a 15-footer needs to be replaced it is old and outdated and smells like burnt oil and tar. The sound of the engine is very scary because it sounds as if it's going to break down so it makes you nervous when you're driving. The office experience was fine. But as for equipment there needs to be an upgrade.

Rating:

5.0

Continue to add employees like Mya or Miah.

Rating:

5.0

Online when I was looking for a storage unit I didn’t think it was going to be so expensive but on 12/11 when I came to put my belongings in the unit , it wasn’t accessible! There was a huge trailer hitch that was blocking the storage unit. I went in the office to have it removed and the guy said as soon as they have completed the transaction with the two customers inside that they would come remove it but never did. So we did what we needed to do to put the items in there. I seen the young man walking around the drop off area but never asked if we were ok !

Rating:

5.0

Service was as expected prompted no trouble at all but, no 5x10s avaliable...oh Well maybe later. Thnx for being available in the neighborhood !!!*

Rating:

5.0

The manager Jamie was very nice and friendly. She treated everyone with such kindness

Rating:

5.0

Loved how they worked with me.

Rating:

5.0

The manager was very helpful and nice

Rating:

5.0

Can’t go wrong with U-Haul!!!

Rating:

5.0

You asked would I recommend this u-haul facility to a friend? Absolutely and anyone else wanting to use a place for storage and or trucks etc…. The staff was great, knowledgeable and efficient Mrs. Jazalyn and her team helped me navigate my way from the beginning to my exit with care. I sincerely appreciate the Edgewood U-haul team.

Rating:

4.0

Mostly it was mostly late fees .

Rating:

5.0

The staff Jasmine,Tonya,the lady with the glasses all was very attendant with my needs and work with me until I was satisfied. Thank you all for great service Everytime I show up😊

Rating:

5.0

I really enjoyed the efficiency, knowledgeable and splines of the staff. They made me feel like family.

Rating:

2.0

Was informed due to me getting a truck and a storage I would get a month free and never got it and had to pay a full month, moved out my things and was informed on 05/12/2024 that I would receive a refund due to leaving the storage on 05/10/2024 this location has been nothing but providing lies for services. I would like to have my money refunded for the month I paid when I was informed I would get it for free and also due to me moving my stuff out ahead of time I would get the remainder of what was not used

Rating:

5.0

I appreciate how the managers and staff during my time with you have been professional and kind. Although I wish there were more staff members to assist the often crowded establishment.

Rating:

1.0

I have never got storage with U-haul before .I only hire for few hours and return to the facility. Or neither use their storage facility Please do a refund to my bank account number USD 79.45

Rating:

5.0

A great experience

Rating:

5.0

The manager at the Edgewood Avenue location went over and beyond to make sure I was happy the entire time I was there I was very happy with the storage unit as well as the property and the management thank you very much for your services get.. LISA SNOW 03/06/2024

Rating:

5.0

I had an issue with accessing my unit last night but the manager helped me out with the situation and compensated me thank you

Rating:

5.0

I moved out on February 1st I had two units there unit 1101 and unit 2061 and I moved out on the same day and I come to the office to tell them that I was out and they said okay

Rating:

2.0

I could never get in my storage. When I wanted to move out, it was always a truck. Blocking it that's broke down. I couldn't get in my storage.i moved out in January and the sending me a bill for February

Rating:

5.0

Excellent service and nice and clean. Very friendly and Excellent customer service.

Rating:

5.0

My experience was smooth and very well, kept clean...no bad experience to tell... the manager was professional and a very good listener and will work out your situation if u have one...

Rating:

1.0

Moved from home no roaches and rats. Didn't know uhaul has wood rats and big roaches. All of my clothes new and worn,shoes new and worn.designer bags new and worn, new expensive towels,comforter sets, curtains , Samsung black stainless steel fridge with door in door and ice maker ruined, kitchen aid mixer,Kirby vacuum with carpet cleaner and other items all damaged and ruined with rat and roaches. Took pictures of holes in wall and dead rats. Insurance claim denied

Rating:

5.0

I have already recommend another friend to U-Haul service I have no issues nice personality and help me very well

Rating:

5.0

The staff was AWESOME!!!! CEDRIC THE MANAGER IS EXTREMELY AWESOME!!! HELPFUL AND KIND. Customer Service Rep Shelita is ALL OF THE ABOVE ALSO!!!! KUDOS TO EDGEWOOD AND LEM TURNER LOCATION JACKSONVILLE FL

Rating:

5.0

Thank you for everything. Staff was amazing

Rating:

5.0

The manager was excellent with attitude, willingness to help, and going above and beyond. Thank you

Rating:

1.0

I had went there the day before that evening and the lady was rude talking about the general manager and talking about that they could not take cash because the general manager had shut it down because he thinking his employees then cash which that wasn't my business but she sat there and talked about the general manager so much that I changed my mind and told her I come back the next day.

Rating:

1.0

There was a roach problem

Rating:

1.0

Did not respect my privacy like requested and still tried to charge me after removal and sent to address I requested them not to could have caused my family great harm .

Rating:

1.0

I will never use that u-haul location again.... At this point I want my money back...Now for the location at W Ashley in Jacksonville, FL ... The customer service was awesome and Mr. Brian made sure my experience was great... With that being said I would use the U-haul company again, just not the one on Edgewood!

Rating:

5.0

I would just like to say that the gentleman in the office on Edgewood where we rented our storage room was so very helpful so very nice and I could tell when I call that that man is so busy he can barely keep up but he's always very very polite very very nice and he always follows through with everything he says he's going to do because when you hang up you kind of think yeah he probably won't get to that but he does and he gets it done and he does exactly what he says he's going to do and you have what you need in a very short time thank you to that man I don't know his name Edgewood avenue Jacksonville Florida that's the location

Rating:

1.0

My furniture was ruined by rats!!!!! It’s appalling that my furniture was sold for $99 when I paid well over $5000 for it. I was lied to in the beginning about getting a climate controlled unit and I had to settle for an outside unit. The staff did not care one way or another about my concerns when it was first brought to staff’s attention about rats crawling around my furniture. How do I know….I saw one live and in person. The store manager is never available. This was a horrible experience!!!! I was pregnant at the time my furniture went into storage…July 2022. My child was not going use rodent infested furniture especially when diseases lurk from rodents. When it comes to empathizing with the customer, Cedrick is the ultimate worst!!!!!! I’m still waiting on a call from him about the letters I kept receiving about me being in default when I filed a claim sent pictures and only received $1000 for my furniture. I am utterly disgusted about the lack of communication and professionalism I received from UHAUL. Knowing I have to start completely over has really upset me!!! I will make it publicly known not to ever trust UHAUL with your possessions.

Rating:

5.0

They made the experience a very pleasant and convenient one.

Rating:

3.0

The space is small price is somewhat high for som sizes

Rating:

5.0

The workers very professional and knowledgable of u-haul, Super polite. She went above and beyond to assist me with my Unit.

Rating:

4.0

Everyone at this facility was so helpful and friendly. Took care of us in a timely manner and was helpful when we forgot OUR info to the storage. Everyone made us feel welcome and we had a few laughs along the way! No issues and no problems!

Rating:

5.0

Cedric the manager was awesome .

Rating:

5.0

Miss Bunny was very considerate of my needs. I couldn't make it to the facility due to my disability. She called me and got me squared away. I totally appreciate that.

Rating:

5.0

Staff and management was very helpful and informative. They were polite and gave great suggestions to accommodate my needs at a great rate…

Rating:

4.0

They canceled my first reservation for a unit on the first floor and I moved from MI. That was an inconvenience.

Rating:

4.0

Excellent service , love the 24hr access and security

Rating:

1.0

Rst dropping all over furniture

Rating:

1.0

I went to get a table out of my storage only to find mice/rats crawling around my furniture. I was in shock! I closed my unit and went to the office to complain and to get the manager and corporates number. The staff that was working had no regard. She didn't acknowledge me when I came in the door. So I stood there and I finally asked if she was busy. She looked around then signaled for me to come to the desk. I explained to her what was going on and told her I needed the manager and corporate's number. She didn't give me anything. Instead told me to get corporate's number offline. As for the manager, I saw there were business cards on the desk so I picked one up and asked her was this the manager. She said yes. I called the manager....LACK OF EMPATHY!!!!!! I found corporate's number off line and called to complain. Moving to yesterday....I went back to the storage to see if I could get the animals on camera. NO NEED!!!! THERE WERE DROPPINGS EVERYWHERE!!!!!!!! MY FURNITURE IS RUINED!!!!!!! OVER $5000 GONE DOWN THE DRAIN! I HAVE NO BED, NO COUCH, MY CHILD HAS NO FURNITURE ONLY A CRIB IN MY OTHER STORAGE. I filed a claim and attached the pictures. I paid over $200 monthly since July just to end up salvaging my hard earned money. The claims department contacted me today and only offered me $1000 because that's the insurance that was offered to me. I didn't know where were levels of insurance...I would have gotten more had I known there were different levels! UGHHHHHHHHHHHHHHHHHHHHHHH not to mention when I reserved the unit, I reserved a climate controlled and the 10x15x10 only to get a smaller unit on the outside because what I wanted was unavailable....so why was I able to reserve a climate controlled unit then?????? ANDDDDDD there was a different general manager only 6 months ago. I WAS PAYING $200.50 A MONTH FOR MY PROPERTY TO BE PROTECTED. IT WASN'T....SO NOW WHAT? ONLY $1000 BACK FOR MY FURNITURE AND I DIDN'T KNOW THERE WERE LEVELS OF INSURANCE.....I LITERALLY BROKE DOWN IN FRONT OF THE GENERAL MANAGER YESTERDAY BECAUSE THAT'S MONEY WASTED!!! I am a single parent and I moved back in with my parents for help until I could move back out on my own with the first child....not knowing I would have to start completely over! I am furious!!!!!!!!! I can't take that furniture anywhere with a baby!!! There are diseases that are carried with rodents! So upset! 1651 EDGEWOOD AVE W UNIT 1090

Rating:

5.0

Great Management handled all our needs.

Rating:

4.0

Just annoying when you check out the facility and you keep calling you and texting you about a story if you do not have any more there they need to keep better records

Rating:

5.0

Friendly and extra helpful... was in and out in about 10 minutes! Keep up the work guys and ladies.

Rating:

4.0

Continue to provide healthy customer service, that's come with hiring the right people who wish to do a good job representing the company

Rating:

3.0

I was in the faculties for 10 days and rats ruined some of my items. No food was stored there but the rats ate through some of my plastic bags that were in boxes. Of course ate through the boxes. Urinated on a box of important papers that were completely ruined. Had to get rid of the entire box and contents.

Rating:

5.0

The staff is very attentive to the customer needs professional and friendly awesome group if people.

Rating:

5.0

Friendly staff never short staffed great team great location

Rating:

5.0

Marvin. Tony and guys were very helpful.

Rating:

5.0

Everyone was very professional and great customer service.

Rating:

3.0

Keep up the good

Rating:

5.0

Keep Hope ALive for those Dinners ( just a joke between customer and employee.

Rating:

2.0

The price was going up on unit.

Rating:

5.0

Manager Marvin McGraw and staff were very helpful and pleasant. Excellent Service

Rating:

5.0

I have been dealing with this U-Haul facility for years and everyone has always been very helpful, very knowledgeable. A big thank you to everyone there for always making my visit, my experience so pleasant !

Rating:

2.0

I had rat droppings all over my furniture, and I they telling me I can’t receive any of my payments back. This is unacceptable. I will never recommend this storage.

Rating:

5.0

Good experience in the past years.

Rating:

4.0

Anthony K was very professional, patient and helpful. He made sure that all our questions were answered.

Rating:

4.0

Great experience altogether. The only thing I didn’t like was that I reserved one type of storage unit only to find out I wasn’t able to get the one I’d agreed to and had to go for with a more expensive option that was also outdoors.

Rating:

5.0

Your staff did a wonderful job

Rating:

4.0

Ramps should be installed at entry ways to storage for easy access instead of a step

Rating:

5.0

The customer service was exceptional even though they were short staffed. I will gladly use the again.

Rating:

5.0

the best staff.

Rating:

5.0

The staff was wonderful

Rating:

5.0

Hi General Manager Ms.Karen very professional caring beyond measure Happy Thanksgiving to All

Rating:

5.0

The staff at this location is always the best in helping and customer service is outstanding it is very much family oriented and don’t rush money out your pocket they take time and concern to make shure you get what is needed before paying clean rental and storage

Rating:

3.0

The staff was very friendly and helpful. The problem was mice. Their were mice droppings in a lot of my boxes and a dead mouse in one of them

Rating:

5.0

Ms. Belinda and Ms. Karen are the best.

Rating:

3.0

Rate increase to high. It increased twice since my original rental

Rating:

5.0

However, Trucks parked inside the storage lanes was burdensome. Couple of times I to ask people inside storage facility to come out and move their car to open a pathway out due to Uhaul trucks being parked inside the storage road lanes.

Rating:

3.0

N)A

Rating:

5.0

The manager, (can't remember her name), was always friendly and went out of her way to assist you with your need. Her customer service was outstanding when this quality is no longer seen in the service environment

Rating:

5.0

I have used Uhall before, and would have no reservations about using them in the future

Rating:

5.0

Karen the store manager she's a sweet person and was very helpful to me .THANK YOU

Rating:

5.0

Very pleasant customer service Karen was very outstanding...

Rating:

5.0

thank you

Rating:

1.0

Horrible

Rating:

5.0

The manager was the best that I've seen in U-Haul Miss Karen did everything she could to help that's why I remember her name

Rating:

5.0

Awesome manager/assistant manager!!!

Rating:

5.0

Very professional

Rating:

1.0

The reason i rate you poor- Customer service was poor. Due to the facts that your business was in the wrong and did not want to take responsibility for your action. Manager was rude and not professional. Even though this unit did not satisfied me as a customer. I will not do business with this store no more.

Rating:

4.0

Costs are more than most other storage units....

Rating:

2.0

They had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.

Rating:

4.0

Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson

Rating:

3.0

Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good

Rating:

1.0

Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever

Rating:

5.0

The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks

Rating:

1.0

Y'all took my money after I moved out two days before I was to pay again. I called up there thought I closed my account out but come to find out y'all charged my card anyway. I called up there twice and made an appearance and I don't have the money you guys took out yet. Im very upset and frustrated with your service and 9 times out of 10 I will never use your service again. And I will let all my friends and family know how disrespectful u guys are.

Rating:

5.0

The staff you have at the uhaul & Stoarage was fantastic was always helpful to me n my family they definitely went above n beyond for my experience n definitely deserve a raise

Rating:

5.0

Everyone is friendly and always address my concern quick and fast as if am the only customer!

Rating:

2.0

card access system failed to work.. long lines...

Rating:

1.0

After I paid for the month of June, the staff decided to cut my lock off and rent the unit out to another customer, so when I came to check my unit there was a new lock on it and I no longer had access. Luckily my unit was empty at the time, but I no longer have my unit (which I pre-paid for) and my $12 lock that I paid for is also gone. The staff member at the desk only told me that my name was no longer on the unit and she didn’t know why.

Rating:

5.0

Everyone was very helpful for the beginning to the end with ms.dee

Rating:

5.0

You all are wonderful. Thank you so much for assisting me above and beyond. GOD Bless

Rating:

5.0

Very professional and courteous

Rating:

5.0

Very nice employee's

Rating:

5.0

I just love doing business with your companies my god blessed everyone.

Rating:

1.0

I had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was noted

Rating:

5.0

I

Rating:

5.0

My customer service rep was professionally courteous, competent and patient.

Rating:

1.0

Not

Rating:

5.0

Nice an clean place

Rating:

5.0

Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.

Rating:

1.0

Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings

Rating:

5.0

Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!

Rating:

5.0

Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊

Rating:

5.0

Thank you for the service

Rating:

5.0

I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank you

Rating:

5.0

Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.

Rating:

5.0

Very curious and kind hearted

Rating:

5.0

Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr

Rating:

3.0

There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside

Rating:

3.0

Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though

Rating:

4.0

Na

Rating:

4.0

Very nice employees

Rating:

5.0

The manager Kaley was always awesome!

Rating:

5.0

Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!

Rating:

5.0

Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.

Rating:

5.0

Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u

Rating:

3.0

More staff is needed in the office.The wait time is always too long.

Rating:

5.0

My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.

Rating:

4.0

Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.

Rating:

5.0

Thank u my experience what great

Rating:

1.0

My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maore

Rating:

4.0

N/A

Rating:

5.0

I have no additional comment. The experience was pleasant and l was satisfied with the service l received.

Rating:

2.0

Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again

Rating:

5.0

We were in need of service and you were there for us and we will come again if needed thank you

Rating:

3.0