Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

3415 reviews

1651 W Edgewood Ave   Jacksonville, FL 32208
(W Of Lem Turner)

(904) 764-2516

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 764-2516

1651 W Edgewood Ave
Jacksonville, FL 32208
(W Of Lem Turner)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very professional

Dana P.  |  Overall Experience 
Rating:
5.0

No problem

SAMUEL R. 
Rating:
5.0

Customer did not leave a comment.

LATARA C. 
Rating:
3.0

Customer did not leave a comment.

monique L. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

The Edgewood location always provides friendly customer service. On the day I picked up my rental, there were a few other customers in the store, and Karen was efficient in meeting the needs of each customer and gave exemplary service. Upon dropping off my rental, Kenneth was very pleasant and thorough with my return. Thanks!

David S. 
Rating:
5.0

This was the best Uhaul Location I have ever used. Extremely friendly and helpful staff. All of them!! We need more like them in the world. I will recommend and work with them 1 million times!

Diamond M. 
Rating:
5.0

Customer did not leave a comment.

Veneeciea P. 
Rating:
5.0

Antoine was Awesome !! He offer great service I will be back !!

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
4.0

Busy weekend, but service personnel made it easy. Will use this location again. Return trailer at close of business. Personnel stay to check me in while they were in parking lot ready to leave. Did not have to go to online to return trailer.

WALDEN N. 
Rating:
5.0

Kay is excellent

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA P. 
Rating:
4.0

Manager Rita was excellent she provided excellent service Thank You

James E. 
Rating:
5.0

Nothing

eartha W. 
Rating:
4.0

Kay and Meg were on it!!! Great working women - rushing to the next client or job! Being a business owner, These are the kind of staff that is difficult to find! Give these gals a raise!!!

ROBIN E. 
Rating:
5.0

The man that helped me was very helpful and accommodating

ADRIA B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Put an air freshener in the truck

KAREN R. 
Rating:
5.0

Customer service was excellent

LA TONYA N. 
Rating:
4.0

Customer did not leave a comment.

TAMARA F. 
Rating:
5.0

Team Karen Took very great care of me and I will continue to be a loyal customer at that location ! Friendly and Professional ... Ken Smith

KENNETH S. 
Rating:
4.0

I had to go out of my way to get this van reserved from the Ashley St location. This threw me behind and caused me to be 2 hours late in returning the van back to the Edgewood Ave location. Otherwise, the service was good overall. Thanks!

GLORIA M. 
Rating:
3.0

Customer did not leave a comment.

JARVIS S. 
Rating:
5.0

Very impressed with the pick up. Very helpful and the trucks were being cleaned constantly while I was there. Excellent equipment.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Gale H. 
Rating:
4.0

Customer did not leave a comment.

LORETTA L. 
Rating:
5.0

Excellent customer service at this location 😇

Robert C. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
5.0

Customer did not leave a comment.

DERRICK H. 
Rating:
5.0

Customer did not leave a comment.

willie L. 
Rating:
5.0

People are friendly and handle your rental very efficiently!

WILLIAM R. 
Rating:
5.0

Make it easier for self check in I couldn't do it my self because the location wasn't reading correctly

JAMIE P. 
Rating:
5.0

Customer did not leave a comment.

ALLISON S. 
Rating:
3.0

Improve gregg(manager's) attitude he's not friendly at all n connect well with his tone of asking a question

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

Have a awesome service

EDWARD S. 
Rating:
3.0

Very convenient location with a less than friendly staff would consider renting another location in the future

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

ANGELINA N. 
Rating:
5.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

DENISE C. 
Rating:
5.0

Make Sure Everyone Wear A Mask.

HUGO S. 
Rating:
1.0

The reason i rate you poor- Customer service was poor. Due to the facts that your business was in the wrong and did not want to take responsibility for your action. Manager was rude and not professional. Even though this unit did not satisfied me as a customer. I will not do business with this store no more.

HELEN H.  |  Overall Experience 
Rating:
5.0

Very friendly staff and the young lady that help me when I went in and reserved my trailer was extremely helpful. She even remembered me the next day when I picked it up. Please thank her for me.

ELVIS T. 
Rating:
5.0

Great experience very nice people

SHARISSE J. 
Rating:
1.0

Get a new manager at this location he was very rude you can look at my records I rent a truck just about every week from this location he needs to learn some manners when it come to customer service y'all need to retrain him over

BEVERLY P. 
Rating:
5.0

Customer did not leave a comment.

MARTHA B. 
Rating:
1.0

The male Manager has terrible people skills, displayed unprofessionally during the call. As soon as he answered he placed me on hold and never came back periodically to informed me he'd be with me I waited over 40 min and hung up to call back two more times to be on hold until I actually drove to the location. He had a long line and the customers were are complaining about his customer service and his bad attitude. Even if you are the only person handling a large volume you're still suppose to maintain your composure and provide great customer service. He showed be grateful he had a large volume of customers that means he will hav3 a job. Some haven't been as fortunate with the Pandemic like myself who has lost their income, businesses closed because employees were afraid to come to work, quit or the business lost money and closed. I tried talking with another employee ( a African American and he was just as bad stating their busy. I said Sir that's no excuse to treat customers unkind. He interrupted me abruptly and said I have to get back to work. So the answer will I refer or return No. I have family whose storage has been their two years. They were upset about what I experienced and will be moving there storage. You were given business from me twice, but never again.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

michael J. 
Rating:
5.0

Customer did not leave a comment.

Antoneia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTAE S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

TAMARA R. 
Rating:
5.0

Customer did not leave a comment.

JOYCE K. 
Rating:
5.0

Customer did not leave a comment.

XAVIER A. 
Rating:
5.0

When time for the truck to be turn it was after hours so i had to take a picture of the mileage and show that it was clean however my cell phone went dead call the 1 800 hundred number it took me an hour before i got someone on the phone explain my situation could not used my business phone because that # was not on file you must have other options i was just bless someone help me was able to put it in the system

Michelle D. 
Rating:
5.0

I have no complaints everything was customer service was good.

TAMARA R. 
Rating:
4.0

N/A

Anita B. 
Rating:
4.0

Fix the radio antennae. It was broken previously.

Rik T. 
Rating:
5.0

Customer did not leave a comment.

NIKI F. 
Rating:
2.0

I was there waiting in line for hour because they had 2 people working and they was checking people in, also hooking up trailers, doing everything

William B. 
Rating:
5.0

It was quick and painless.

Courtney S. 
Rating:
5.0

Extremely professional and knowledgeable staff! Grade A++

MELISA J. 
Rating:
5.0

great team at U-haul

HENRY R. 
Rating:
5.0

Customer did not leave a comment.

ALEGRA H. 
Rating:
3.0

Hire more help or make sure there's enough employees working to handle all the customers in a timely manner. 30 - 45 minutes is too long to be waiting to pick up or drop off & I used the mobile app thinking that would help move the process much faster service ; but that service didn't help either. I have to applaud the (2) women working Sunday January31,20221 @ the Edgewood Ave location handle themselves very well.

Angelia S. 
Rating:
5.0

The employees during pick up and both drop off were very helpful and nice thanks U-Haul!!!

VONTERIA B. 
Rating:
5.0

Customer did not leave a comment.

LILLIE B. 
Rating:
5.0

Staff was very friendly and helpful!! Thanks for the service. Will be back soon

TAMECA T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANNA J. 
Rating:
5.0

Nothing

Alande L. 
Rating:
4.0

Costs are more than most other storage units....

Randall J.  |  Overall Experience 
Rating:
5.0

Nothing the staff was excellent and I didn't have to wait long

LATARA C. 
Rating:
4.0

Customer did not leave a comment.

chandra R. 
Rating:
1.0

Customer did not leave a comment.

CARLOS B. 
Rating:
1.0

Bullshit charges I was told 108 over the phone. Then charged 137 when I picked it up and drove an extra 50 miles and charged 184 at the end with a random 20 dollar charge. Absolutely stupid

David D. 
Rating:
3.0

You Can Inspect Your Vehicles For Insects Far As Roaches & Ants...An Offer Some Type Of Discount Or Refund To Customers In They Run Into Issues Of That Nature.

Teresa S. 
Rating:
3.0

Customer did not leave a comment.

Chvon M.  |  First Impressions 
Rating:
5.0

The crew was professional and friendly.

Khamil O. 
Rating:
5.0

The employees were GREAT! When entered the parking lot I was greeted by a young lady who was willing to assist me. The customer service was outstanding. Those two female employees showed a high level of commitment to meet my needs. I had awesome experience.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

Malcolm H. 
Rating:
5.0

Great Service from my check in to my return of the Truck. Thank you

WALICIA R. 
Rating:
5.0

Customer did not leave a comment.

Sheena W. 
Rating:
1.0

The contracted drop off location would not except the trailer so I had to take the trailer to another location. Again this is unacceptable! 2 extremely tired people in their mid 60s after pulling a trailer 600 miles have to be directed to a location different from the contract location. Again extremely unacceptable! Additionally the staff were not wearing COVID masks putting Seniors at risk!

ronald M. 
Rating:
5.0

Customer did not leave a comment.

MARTAE S. 
Rating:
2.0

Customer did not leave a comment.

Kayla B. 
Rating:
2.0

Employees do not wear masks as required by local laws due to covid. One employee worked the counter while I stood in line behind five other customers - waited 25 minutes to be helped with a simple equipment pickup. Experienced further issue with charges for equipment when dropping off and it took 1hr 15m to sort out. Not the Uhaul experience I have had in the past. Disappointed to say the least.

Paulcaleb M. 
Rating:
5.0

Customer did not leave a comment.

MARISE M. 
Rating:
5.0

Customer did not leave a comment.

FELYCIA R. 
Rating:
4.0

Customer did not leave a comment.

Jammie W. 
Rating:
4.0

Customer did not leave a comment.

STANLEY F. 
Rating:
5.0

Very helpful people.

Tom A. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W. 
Rating:
3.0

The rep that helped was excellent.kind and overall awsome.

jacentia H. 
Rating:
3.0

Better organized way to bring uhaul back, better places to park & intake of uhaul.

AKEEVA W. 
Rating:
1.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany H. 
Rating:
4.0

Your computer system was not working properly

panchicka P. 
Rating:
3.0

I know that you are limited with space but the customers need better parking places so they can get in an out of the area without incident. You need more reps working so that people can check in quicker. Everyone was friendly and courteous.

PATRICIA T. 
Rating:
5.0

The parking lot is really small but overall nothing

NATASHA B. 
Rating:
4.0

Customer did not leave a comment.

GLENN S. 
Rating:
1.0

Service extremely slow, I waited in line for God knows how long, no one answers the phone after calling multiple times, they didn't have the truck available for the size that I requested and reserved.

QUINETTA W. 
Rating:
2.0

They had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.

Archttrea L.  |  Overall Experience 
Rating:
4.0

Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson

Keena F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dian m.  |  Overall Experience 
Rating:
3.0

Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good

alvin w.  |  Overall Experience 
Rating:
1.0

Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever

tabitha s.  |  Overall Experience 
Rating:
5.0

The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks

Carol A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

takebia Dayvonne F.  |  Overall Experience 
Rating:
1.0

Y'all took my money after I moved out two days before I was to pay again. I called up there thought I closed my account out but come to find out y'all charged my card anyway. I called up there twice and made an appearance and I don't have the money you guys took out yet. Im very upset and frustrated with your service and 9 times out of 10 I will never use your service again. And I will let all my friends and family know how disrespectful u guys are.

Kamal M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

quiana P.  |  Overall Experience 
Rating:
5.0

The staff you have at the uhaul & Stoarage was fantastic was always helpful to me n my family they definitely went above n beyond for my experience n definitely deserve a raise

sophia f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teresa a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

roland b.  |  Overall Experience 
Rating:
5.0

Everyone is friendly and always address my concern quick and fast as if am the only customer!

tyshecia s.  |  First Impressions 
Rating:
2.0

card access system failed to work.. long lines...

Matthew D.  |  Online Move In 
Rating:
1.0

After I paid for the month of June, the staff decided to cut my lock off and rent the unit out to another customer, so when I came to check my unit there was a new lock on it and I no longer had access. Luckily my unit was empty at the time, but I no longer have my unit (which I pre-paid for) and my $12 lock that I paid for is also gone. The staff member at the desk only told me that my name was no longer on the unit and she didn’t know why.

Nigel P.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful for the beginning to the end with ms.dee

scheronda h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael R.  |  Overall Experience 
Rating:
5.0

You all are wonderful. Thank you so much for assisting me above and beyond. GOD Bless

sandra r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenitka W.  |  First Impressions 
Rating:
5.0

Very professional and courteous

Dereck C.  |  Overall Experience 
Rating:
5.0

Very nice employee's

john a.  |  Overall Experience 
Rating:
5.0

I just love doing business with your companies my god blessed everyone.

wayne j.  |  Overall Experience 
Rating:
1.0

I had my unit for almost 3 years. All of my things were damaged....furniture, clothing, etc. I rented an interior climate controlled unit. My furniture was dry rotted and mildewed. Rat feces was noted

Robinn W.  |  Overall Experience 
Rating:
5.0

I

julie b.  |  Overall Experience 
Rating:
5.0

My customer service rep was professionally courteous, competent and patient.

Linda H.  |  First Impressions 
Rating:
1.0

Not

BEVERLY P.  |  Overall Experience 
Rating:
5.0

Nice an clean place

albert u.  |  Overall Experience 
Rating:
5.0

Excellent customer service!! Very professional and prompt, both the young man and young woman that waited on me at the Edgewood Ave location.

Lisa O.  |  First Impressions 
Rating:
1.0

Supervisor was very rude nasty and did not help me as I asked helped about the rats being all in my unit and destroying my belongings

jovonda w.  |  Overall Experience 
Rating:
5.0

Very professional, courteous staff. Kaylie was very helpful and friendly. Very clean storage units. Highly recommend!!

ANTHONY R.  |  First Impressions 
Rating:
5.0

Kaylie was great the entire time. Friendly Professional Very imformative. Thanks so much for your service. I'll definitely return at her location 😊

Pamelia S.  |  Overall Experience 
Rating:
5.0

Thank you for the service

Keith M.  |  First Impressions 
Rating:
5.0

I always had a good experience with U-Haul whether I was moving furniture in or out, renting a van or truck. The workers were pleasant and made sure I was completely satisfied. Thank you

Linda N.  |  Overall Experience 
Rating:
5.0

Everything was fine with truck rental except the mileage on truck seem to be fixed where mileage is increased. I was charged 8.81 miles when it should have been 2.5 miles.

frances f.  |  Overall Experience 
Rating:
5.0

Very curious and kind hearted

june j.  |  First Impressions 
Rating:
5.0

Personal was professional and friendly. Eager to assist with service. One factor I would like to see is that customers are told up face access times to storage. Fell you should be able to access 24 hr

frances f.  |  First Impressions 
Rating:
3.0

There was a big whole in the ceiling inside my unit Rats came in destroyed some of my items Manager put big rat traps inside

cassandra g.  |  Overall Experience 
Rating:
3.0

Came in no one was in office... Then power went out was stuck in rain with my daughter and still didnt get a discount or anything for all of the inconvenience staff was nice though

kaliyah m.  |  First Impressions 
Rating:
4.0

Na

Cassandra W.  |  Overall Experience 
Rating:
4.0

Very nice employees

albert u.  |  First Impressions 
Rating:
5.0

The manager Kaley was always awesome!

penelope w.  |  Overall Experience 
Rating:
5.0

Kaylie Miller provided excellent assistance regarding my storage unit. She was highly accomodating and assisted my needed. She went above and beyond. Thank you Kaylie!

Jamilla D.  |  Overall Experience 
Rating:
5.0

Arrangement for a truck rental and storage unit were made in very short notice. Personnel were very kind and efficient.

Geraldine C.  |  First Impressions 
Rating:
5.0

Everything was nice and SMOOTH no problems with anything . Truck clean storage unit and site clean i cant complain thank u

James W.  |  First Impressions 
Rating:
3.0

More staff is needed in the office.The wait time is always too long.

Pamela g.  |  Overall Experience 
Rating:
5.0

My things were store at this facility for 3 years. The staff always worked with me. They put customers first. I love this facility.

TIRZA A.  |  Overall Experience 
Rating:
4.0

Cedrick was always pleasant helpful friendly and knowledgeable. He seems to like his job and genuinely cares about the customers. I was always glad when he was there when I went in to pay my bill.

ANGELA W.  |  Overall Experience 
Rating:
5.0

Thank u my experience what great

lisa W.  |  Overall Experience 
Rating:
1.0

My name is Simone Ruiz and I requested on several occasions for you guys to get my email address off of this Marvin Cherry person. It’s been a year that I’ve been getting emails please STOP. No maore

marvin c.  |  Overall Experience 
Rating:
4.0

N/A

FELICIA C.  |  Overall Experience 
Rating:
5.0

I have no additional comment. The experience was pleasant and l was satisfied with the service l received.

EMMANUEL A.  |  Overall Experience 
Rating:
2.0

Rats were n my storage they never gave me back half of my money back i had to trow away all of my furniture the rat died n my 150dollar rug i thr o w it away too. Will nevet rent from them again

Carmilita H.  |  Overall Experience 
Rating:
5.0

We were in need of service and you were there for us and we will come again if needed thank you

Clifton Wilhelmina J.  |  Reservation 
Rating:
3.0

There should be a security guard on duty.

latoya o.  |  Overall Experience 
Rating:
5.0

The employees at u-haul were very polite and patient they answered all questions and gave great service I loved my experience as a first time customer thank you

keisha a.  |  Reservation 
Rating:
1.0

My items ended up having mold had to throw a lot away lots of spiders and roach excrements....sometimes the manager was rude When asked certain questions

Domonique A.  |  Overall Experience 
Rating:
2.0

When I no longer needed the unit I was advise that they could not retro my payment. I HAD PAID UP THROUGH 7/29. So from 7/14 -7/29 they could receive payment twice for that unit because it could be

aquanette w.  |  Overall Experience 
Rating:
5.0

I was very impressed with all of the above.

LYNDON S.  |  Overall Experience 
Rating:
3.0

Over priced for those small units but Thanks for housing my items with no incident.. Thanks ML

MELITA L.  |  Overall Experience 
Rating:
5.0

Very professional and courteous

Walden N.  |  Overall Experience 
Rating:
5.0

The experience was great.

juacqueline t.  |  Overall Experience 
No reviews have been submitted for this location.

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