Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

3,806 reviews

1651 W Edgewood Ave   Jacksonville, FL 32208
(W Of Lem Turner)

(904) 764-2516

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 764-2516

1651 W Edgewood Ave
Jacksonville, FL 32208
(W Of Lem Turner)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

CLARENCE H. 
Rating:
5.0

Customer did not leave a comment.

TOREY H. 
Rating:
3.0

First my truck had roaches then they kept trying to charge me an extra $100

KAWAGA P. 
Rating:
4.0

Customer did not leave a comment.

SHAWN R. 
Rating:
5.0

Customer did not leave a comment.

lori J. 
Rating:
5.0

Customer did not leave a comment.

BARBARA W. 
Rating:
4.0

Customer did not leave a comment.

Aurora S. 
Rating:
5.0

Customer did not leave a comment.

REGINA C. 
Rating:
4.0

we were charged twice thst shouldn't be went and was handled but was very frustrated did not have enough on my card for a mistake on your end

ALBERTA M. 
Rating:
5.0

Customer did not leave a comment.

Stepheno B. 
Rating:
5.0

Your staff did a wonderful job

Wandella D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VANETTA B. 
Rating:
5.0

Customer did not leave a comment.

ELBA O. 
Rating:
5.0

Very professional and curtious to all my needs

ROCHELLE W. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse E. 
Rating:
4.0

Customer did not leave a comment.

Shawanda H. 
Rating:
4.0

Customer did not leave a comment.

TRACY H. 
Rating:
3.0

Hire more staff because the service is slow but they are super nice & helpful. Also, fix your online reservations for storage units. It allows you to reserve something they don't even have available.

Chasidy L. 
Rating:
5.0

Customer did not leave a comment.

Josh B. 
Rating:
5.0

Excellent experience once again. Rita was more than pleasant this morning during our pick up even with several customers in the showroom. She went out of her way to make the rental process quick and efficient which was great for us! Tyrone was also there to assist in the hookup and drop off of our trailer. He was so pleasant and made us feel welcome. Overall wonderful experience for us today and we'll be back when we need to rent again! Thanks so much!

Carly A. 
Rating:
5.0

It's always great customer service

ROSEMARIE W. 
Rating:
5.0

Everyone is very professional and helpful!

LaTonya W. 
Rating:
5.0

Customer did not leave a comment.

JACQUELYN S. 
Rating:
5.0

Customer did not leave a comment.

YVETTE W. 
Rating:
5.0

Customer did not leave a comment.

Christine B.  |  First Impressions 
Rating:
5.0

Friendly and efficient . Pick up was a breeze.

MARK C. 
Rating:
5.0

Service was excellent both times I've rented trucks this last 30 days. Karen the manager was very professional, knowledgeable and her and her staff's customer service was superior!

CHARLESEDWARD M. 
Rating:
4.0

The customer service was excellent and the van was clean. The rental prices was very easy. Offer discounted rates.

CHERIE J. 
Rating:
3.0

I requested a hand dolly but when I got my truck they said they had no dollie and that when the order was taken the representative did not put down that I wanted a dolly. Improve on taken down the customers information request. Mrs.Mack

CHENITA M. 
Rating:
3.0

Customer did not leave a comment.

MELAINE D. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
5.0

Continue offering exceptional services and continue trying to keep your word.

OLESTER W. 
Rating:
3.0

Customer did not leave a comment.

LATONYA F. 
Rating:
4.0

Ramps should be installed at entry ways to storage for easy access instead of a step

Keisha B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Earnestine W. 
Rating:
5.0

Customer did not leave a comment.

Joseph D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AWNI H. 
Rating:
5.0

Customer did not leave a comment.

yolanda A.  |  Overall Experience 
Rating:
4.0

Will not be returning to this area.

Beverly P. 
Rating:
5.0

Amazing and understanding customer service, I love the manager there she was awesome.

Tyrice E. 
Rating:
4.0

Customer did not leave a comment.

Tony M. 
Rating:
2.0

Really?

Michael E. 
Rating:
5.0

I just wanted to say thank you to the wonderful ladies that helped us today!! You both were fantastic.

brandi O. 
Rating:
2.0

Three days prior I rented the equipment from your Jacksonville location on Phillips Hwy near Emerson. At 7:15 AM someone called and stated the equipment was not available because other people had reserved rentals before me. II was told o had to go get the equipment at a different location on the north side. Why did they wait until a couple of hours before my pick up and why did they over book?

Michael B. 
Rating:
5.0

Friendly

CARLTON W. 
Rating:
5.0

Customer did not leave a comment.

passhion w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

passhion W. 
Rating:
4.0

Customer did not leave a comment.

Al T. 
Rating:
5.0

Excellent service and staff!

JOHN H. 
Rating:
1.0

Customer did not leave a comment.

Phyllis G. 
Rating:
5.0

The customer service was exceptional even though they were short staffed. I will gladly use the again.

VALERIE D.  |  First Impressions 
Rating:
5.0

the best staff.

RONNIE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Great service

TANYA E. 
Rating:
5.0

The drop off was so quick and extremely easy.

RENEE M. 
Rating:
4.0

Customer did not leave a comment.

Lewis B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRAIG G. 
Rating:
5.0

The staff was wonderful

VONCEIL B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russell U. 
Rating:
3.0

Customer did not leave a comment.

Richard W. 
Rating:
3.0

The truck that was rented drove like a disel needing maintenance,hopefully my next rental I will get a better truck.

SAMUEL B. 
Rating:
1.0

Customer did not leave a comment.

Ivonna H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

NATALIE F. 
Rating:
5.0

Customer did not leave a comment.

Tierra W.  |  Online Move In 
Rating:
3.0

Would have given an higher rating because the Manager (Karen) worked with me on a mileage payment deal. ...But, the overdrive was on everytime you start up the truck , I wonder why the vehicle was so slow.....someone had to tell me. so. I had to cut it off each time when starting.....Also, tire light stayed lit up , this was told at the time when picked up to maintenance care person but nothing was done .. he was extremely busy

TERI M. 
Rating:
5.0

Customer did not leave a comment.

MARFREEIA C. 
Rating:
4.0

Customer did not leave a comment.

Autumn T. 
Rating:
4.0

Customer did not leave a comment.

Earl W. 
Rating:
5.0

Customer did not leave a comment.

TYRONE S. 
Rating:
5.0

Hi GM Ms.Karen is outstanding very professional staff as well

BETSY Y. 
Rating:
5.0

Customer did not leave a comment.

Octavius W. 
Rating:
5.0

Customer did not leave a comment.

DARNELL W. 
Rating:
5.0

The entire staff was excellent and the young lady that completed my rental transaction was excellent and she has her Grandfather's eyes.... Green and hazel.... Great job!

Wayman G. 
Rating:
5.0

Good morning I just wanted to inform y'all that the change engine oil was on yesterday and that's all I wanted to inform y'all that please make sure y'all check the oil

Jacob J. 
Rating:
4.0

Staff is very friendly. Excellent customer service.

sabrina H. 
Rating:
5.0

Hi General Manager Ms.Karen very professional caring beyond measure Happy Thanksgiving to All

betsy y.  |  Overall Experience 
Rating:
5.0

The staff at this location is always the best in helping and customer service is outstanding it is very much family oriented and don’t rush money out your pocket they take time and concern to make shure you get what is needed before paying clean rental and storage

Joseph D.  |  First Impressions 
Rating:
4.0

Location need more help I need to hire more associates. Overall rated Above average performance

tracey C. 
Rating:
5.0

Customer did not leave a comment.

Gloria C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
1.0

I have 2 separate charges from uhaul uncertain as to why. The passenger window was broke and was unable to roll up. And I check my account and now I have addition on charge that no one discussed with me did not authorize it. I will contact corporate and am requesting my money returned.

Shawna B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
3.0

The staff was very friendly and helpful. The problem was mice. Their were mice droppings in a lot of my boxes and a dead mouse in one of them

Sheila D.  |  Overall Experience 
Rating:
5.0

None

MELVIN H. 
Rating:
5.0

my experience was 100% karen patrick was very professional, and friendly,everyone in the business were great. sandra was very nice on phone also.

GLEN R. 
Rating:
5.0

Customer did not leave a comment.

tyshell S. 
Rating:
4.0

Customer did not leave a comment.

Dominique L. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Lacora h.  |  First Impressions 
Rating:
5.0

Ms. Belinda and Ms. Karen are the best.

DANIELLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRI D. 
Rating:
4.0

The truck just got out of maintenance and it was very loud customer service to was good.

REGINALD C. 
Rating:
1.0

Customer did not leave a comment.

donald B. 
Rating:
5.0

Customer did not leave a comment.

DERRICK A. 
Rating:
5.0

Customer did not leave a comment.

ROSALIND H. 
Rating:
1.0

Did not receive refund for difference amount of deposit.

ELEXIS M. 
Rating:
3.0

Return could not be used due failure of system to recognize location. Need a bypass option when this happen.

JOHNNY B. 
Rating:
5.0

Karen and her crew at Edgewood are fantastic and always provide courteous service. Thank you again for always giving a great customer experience.

DAVID S. 
Rating:
3.0

Customer did not leave a comment.

MIKALLA L. 
Rating:
5.0

Customer did not leave a comment.

Felecia G.  |  Overall Experience 
Rating:
5.0

Great Customer Service!!

JONATHAN M. 
Rating:
5.0

The lady was very friendly, courteous, thoughtful and respectful. I'll go there every day just to say hi if I could. It was a great experience

JOSHUA S. 
Rating:
5.0

I had issue with emergency brake kept coming on while driving, other than that, great experience overall

Naomi S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Karen/Patricia (not sure) of the names Manger, is awesome.

JANET Y. 
Rating:
5.0

Customer did not leave a comment.

Shymia J.  |  First Impressions 
Rating:
5.0

The personnel inspected the trailer and disconnected it from my vehicle - very helpful!

Robert M. 
Rating:
5.0

Another 5-Star experience at the Edgewood location. Since I rent equipment there so frequently, Karen and Rita always greet me by name and are always so friendly. Karen is always pleasant when I pick up in the mornings, and Rita was very efficient checking in multiple customers when I returned the equipment in the afternoon. On this occasion, I thought I would need an extension on my rental and discovered the online extension request process and it made that request so easy. Thanks again for the wonderful service.

David S. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY M. 
Rating:
4.0

Customer did not leave a comment.

Lewis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kalie M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA V. 
Rating:
5.0

Continue assisting your clients to the best of your ability.

OLESTER W. 
Rating:
5.0

Customer did not leave a comment.

Annette A. 
Rating:
5.0

Customer did not leave a comment.

KARHONDA R. 
Rating:
5.0

Customer did not leave a comment.

TONY W. 
Rating:
5.0

Offer more equipment. Many times there aren't enough trucks for the need.

OLESTER W. 
Rating:
5.0

Customer did not leave a comment.

NATALIE C. 
Rating:
3.0

N)A

Rashad M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GERALDINE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celestine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rajah W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felecia G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Chvon M.  |  First Impressions 
Rating:
5.0

Everyone was very helpful for the beginning to the end with ms.dee

scheronda h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenitka W.  |  First Impressions 
No reviews have been submitted for this location.

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