Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

3657 reviews

1651 W Edgewood Ave   Jacksonville, FL 32208
(W Of Lem Turner)

(904) 764-2516

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(904) 764-2516

1651 W Edgewood Ave
Jacksonville, FL 32208
(W Of Lem Turner)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Provide a dolly

Adrin W. 
Rating:
3.0

Customer did not leave a comment.

tijuana k.  |  Overall Experience 
Rating:
5.0

Karen is the best employee I've ever dealt with.

DALE C. 
Rating:
5.0

Amazing experience.

MICHAEL M. 
Rating:
1.0

Customer did not leave a comment.

Zakiyyah H. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND H. 
Rating:
3.0

Customer service was great, everyone was very nice. The rental truck on the other hand could have been better.

JIMMY N. 
Rating:
3.0

My comment for my visit: If it ain't broke. Don't fix it.

Misty C. 
Rating:
4.0

Stop changing locations of pickup and drop off because you have vendors that don't have your trucks listed

SELENA R. 
Rating:
5.0

Store manager and staff was professional and courteous. The vehicle I was given did not have a license plate

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

benjamin c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Pick up from hotel

GREGORY C. 
Rating:
3.0

Was lie to concerning the amount of time to install the hitch. When I ordered the hitch and dropped off my Jeep was told it would take no more than three hours My wife and l had to miss an event because of the amount of time it took to install the hitch.

leonard L. 
Rating:
5.0

Nothing.

William C. 
Rating:
1.0

The person @ U Haul who release equipment to a customer, needs to do a walk around with customer, to check-off any damages.

WILLIAM R. 
Rating:
5.0

However, Trucks parked inside the storage lanes was burdensome. Couple of times I to ask people inside storage facility to come out and move their car to open a pathway out due to Uhaul trucks being parked inside the storage road lanes.

Henry S.  |  Overall Experience 
Rating:
5.0

I only use this location all the reps are professional, pleasent attitudes and hard workers. Each time I have rented a truck the experience at this location was beyond EXCELLENT ‼️‼️

Tonya B. 
Rating:
5.0

Better equipment that runs smoothly not rough like the one i rented. Overall customer service was great and the location was perfect for me. Thanks.

Roland D. 
Rating:
4.0

A rep when I called said I could get my truck after hours at this location and I could not and it really inconvenience me and my move and all. Because this was not the case and I had to wait til the next day.

CAROLYN I. 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
3.0

The inside help is EXTREMELY slow at check in /out desk

Margaret T. 
Rating:
4.0

Customer did not leave a comment.

REGINA H. 
Rating:
3.0

I do have to say that I was a little irate because I was sent to the location on Dunn Avenue and wasn't notified that the pickup was on Edgewood. That was after Mr. Harris made a phone call. This was very inconvenient since I had my Godmother to drop me off at the Dunn's location. Very poor customer service, indeed.

DEBBIE G. 
Rating:
5.0

Another great experience at this location. Karen is always super helpful. On the day I picked up my rental, she was training a new associate. And again, she manages multiple tasks very well and always with great courtesy. I told her I may need an extension on the rental, and she was very helpful explaining that process. When I returned the equipment the following day, Karen had me checked in and out in a timely manner. Thanks again for the wonderful service!

David S. 
Rating:
5.0

Customer did not leave a comment.

NATESHA H. 
Rating:
5.0

Very helpful and great service

Diego R. 
Rating:
5.0

All the Representatives were helpful and pleasant.

Willie B. 
Rating:
5.0

Customer did not leave a comment.

dagmar F. 
Rating:
5.0

Customer did not leave a comment.

BURNELL J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN T. 
Rating:
1.0

The trailer was useless for what I needed so I returned it same day but they did not refund my money.

PABLO R. 
Rating:
5.0

Customer did not leave a comment.

KELSEY H. 
Rating:
3.0

Customer did not leave a comment.

DEMI N. 
Rating:
3.0

N)A

Rashad M.  |  First Impressions 
Rating:
5.0

The manager is very and friendly profession, I have been to a lot of Uhauls in my life this is by far the best. I would come backk here from across town.

Clifton S. 
Rating:
5.0

The manager, (can't remember her name), was always friendly and went out of her way to assist you with your need. Her customer service was outstanding when this quality is no longer seen in the service environment

CAROL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
1.0

The two young men worked that day was very unprofessional. They was lazy the young man that hooked the tow dully up to the truck use profanity ( maaaannn got damn). When they other young man told him he had to hook up the tow dully. He was on his phone must of the time. I was upset because of the way they was acting. This was my first time ever renting a tow dully. I didn't know how to use it. They wasn't any help. The worst experience ever.

ASHLEY J. 
Rating:
5.0

Friendly and professional staff user friendly website to reserve my rental. Would recommend family/friends to this location.

MELISSA W. 
Rating:
5.0

Customer did not leave a comment.

maurice s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TA' DARRIOUS J. 
Rating:
5.0

Customer did not leave a comment.

HENRY W. 
Rating:
4.0

Not a big deal, but it could have been. The passenger side windshield wiper blade was not fully inserted in the holder / frame. I had to stop and fix it (in the rain) to prevent it from coming completely out.

James G. 
Rating:
5.0

Customer did not leave a comment.

DARIUS W. 
Rating:
5.0

The woman who checked us in was great I can't remember her name but my name is Tara Whittier and I got a U-Haul on the 10th. She should be on my invoice

TARA W. 
Rating:
3.0

Customer did not leave a comment.

CHELITTA G. 
Rating:
5.0

Customer did not leave a comment.

MARK L. 
Rating:
3.0

The truck smelled heavily of cigarettes, the a/c wasn't cold, they said it was at a quarter tank and it was UNDER a quarter tank when I got in it.

Gabriel A. 
Rating:
2.0

Fix the uhaul trucks before renting them out to people.

JYKERRIA H. 
Rating:
1.0

Customer did not leave a comment.

kapria A. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

No comment at this time

SHIRLESTHER F. 
Rating:
5.0

Customer did not leave a comment.

GEROME M. 
Rating:
5.0

Customer did not leave a comment.

ted P. 
Rating:
5.0

Customer did not leave a comment.

GERALDINE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Another great experience at the Edgewood location. Again, Karen handled multiple customers excellently and with her usual friendly service. She made sure all customers were taken care of in a timely manner. Upon returning my rental later in the day, Rita also checked in my equipment in a timely manner and was also very friendly and courteous. I can't say enough how much I appreciate the service at the Edgewood location. These great people will always have my business. Thanks.

DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Chanell B.  |  First Impressions 
Rating:
2.0

The specific trailer I reserved was not available, and the kid cancelled my reservation and put in a new one for a different trailer that was more expensive. As I understand it, reservations, especially a week in advance, are guaranteed. I would like the difference refunded, please.

LENA C. 
Rating:
5.0

Customer did not leave a comment.

WALTER W. 
Rating:
5.0

Customer service was excellent. Representative was prompt and professional for a young man. I was truly impressed with his service.

MARIA S. 
Rating:
4.0

Customer did not leave a comment.

ZARTHENIA B. 
Rating:
4.0

Customer did not leave a comment.

Matthew D. 
Rating:
4.0

Customer did not leave a comment.

Makeyta S. 
Rating:
5.0

Karen and Tean were awesome very friendly and helpful. They were a pleasure to work with. They made the transaction fast and easy

NONA H. 
Rating:
5.0

Customer did not leave a comment.

KHLIDDA B. 
Rating:
5.0

I have used Uhall before, and would have no reservations about using them in the future

deborah r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANNETTE L. 
Rating:
5.0

Customer did not leave a comment.

Shacora T. 
Rating:
5.0

THE SERVICES WAS ABOVE EXCELLENT!! VERY KIND & FRIENDLY!

SHANETTA R. 
Rating:
5.0

Customer did not leave a comment.

LONIQUE J. 
Rating:
5.0

Always fantastic service experienced when I visited this location. Thanks guys n gals for really good customer support.

JEROME J. 
Rating:
5.0

Customer did not leave a comment.

JORDAN B. 
Rating:
5.0

Customer did not leave a comment.

KEMYA A. 
Rating:
4.0

Customer did not leave a comment.

Al Z. 
Rating:
5.0

From the moment I walked in the door to when I return my truck Tony was unbelievable the best customer service I've had in a long time

KEITH R. 
Rating:
5.0

Customer did not leave a comment.

BRETT H. 
Rating:
4.0

Customer did not leave a comment.

SHAWN J. 
Rating:
5.0

I really appreciated Antwan's level of customer service. He made my move that much easier.

CRECIA J. 
Rating:
5.0

Customer did not leave a comment.

Chicquan C. 
Rating:
4.0

Fix the driver's door. U have to close it very hard so an employee told me what to do. But other than that everything was excellent.

SHIRAN G. 
Rating:
5.0

Customer did not leave a comment.

Celestine G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert w.  |  Overall Experience 
Rating:
5.0

I always use this location to rent equipment from for work, and will definitely do business here if I need to rent any equipment for personal use. The Edgewood location has always provided me with the best customer service, and I can't say enough how much I appreciate Karen every time I come here when she is working. I had a last minute situation that required me to secure a rental. Even though I probably needed a 26 ft. truck, I got a 20 ft. truck and made it work because I love the Edgewood location so much. Karen offered to see if another location had a 26 ft. vehicle, but I did not want to take my business elsewhere. While I was there, she juggled the 3 customers that were in the store at the same time, making recommendations to best suit the customers' needs while being very friendly and courteous to all. Always a 5 star experience at Edgewood from Karen and her crew. Thanks always.

DAVID S. 
Rating:
5.0

Everything was excellent. No improvement needed.

ANNETTE A. 
Rating:
5.0

Customer did not leave a comment.

Ann P. 
Rating:
5.0

Antwan is an absolute saint! The car transporter had mechanical issues. He worked tirelessly to repair it, in the scorching heat. He was very kind, knowledgeable and professional!

JESSICA R. 
Rating:
5.0

Nothing

Jerry J. 
Rating:
5.0

Every one was very nice and the lady was very helpful and professional het name was Rita at Edgewood Ave location

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

JACQUILINE J. 
Rating:
5.0

Karen the store manager she's a sweet person and was very helpful to me .THANK YOU

SABRINA S.  |  Overall Experience 
Rating:
5.0

Everything went smoothly with low wait times. The staff was friendly and helpful.

CHERYL H. 
Rating:
3.0

Customer did not leave a comment.

OSCAR H. 
Rating:
5.0

Nothing

Valerie R. 
Rating:
5.0

Customer did not leave a comment.

NATASHA M. 
Rating:
5.0

Rates are to high

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

Rajah W.  |  First Impressions 
Rating:
1.0

You picked up the truck after this fiasco.

Angela M. 
Rating:
5.0

Service was excellent

mark E. 
Rating:
5.0

More helpful and informative.

Alison F. 
Rating:
3.0

I tried to use the self-check-in. It was actually more inconvenient than if I would have gone to the desk inside. After I did everything asked on me with self-check-in, I expected to be handed the key. I still had to wait for someone to check in the system for all of my information before they handed me the key. Also, the gas gauge was on empty (gas light was on) when I got in the truck. I couldn't believe that there was barely enough gas in it to get me to a gas station and put gas in it. That took time away from getting to my destination.

Dawn F. 
Rating:
5.0

Customer did not leave a comment.

LATONYA M. 
Rating:
5.0

No issues to complain about.

SARA S. 
Rating:
5.0

Customer did not leave a comment.

ERICA J. 
Rating:
5.0

That was very professional I have no improvement great job!

MATTIE L. 
Rating:
4.0

The female that was working had questions on everything. She kept saying she had never had this problem. There was a big male that was lazy and not helpful. Tony was great! I felt like he was running the store and helped with issues in a quick manner. Thanks Tony!

SARA F. 
Rating:
5.0

Well when I first walked in they were very polite as soon as I got there I was welcomed the place was clean and the employees were very nice specially Antwan an ms young I hope that I am spelling her name correctly but she was the manager I believe at the front desk she was the best I appreciate her so much because she helped me after I was at another U-Haul place and I sat there for two hours I recommend everyone to go to this U-Haul place you will be in and out

CHENEVA C. 
Rating:
5.0

No additional comment at this time.

CHARLES M. 
Rating:
3.0

Service was fairly fast. The vehicle was clean. Drop out was a little slow, but overall a good experience.

TED J. 
Rating:
5.0

Very pleasant customer service Karen was very outstanding...

regina g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor E.  |  Overall Experience 
Rating:
5.0

thank you

gwendlyn s.  |  Overall Experience 
Rating:
1.0

Horrible

Julia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shardae j.  |  Overall Experience 
Rating:
5.0

The manager was the best that I've seen in U-Haul Miss Karen did everything she could to help that's why I remember her name

EDWARD W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mitzianne w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felecia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina g.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dustin R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dustin R.  |  First Impressions 
Rating:
5.0

Awesome manager/assistant manager!!!

PAMELA W.  |  Overall Experience 
Rating:
5.0

Very professional

Dana P.  |  Overall Experience 
Rating:
1.0

The reason i rate you poor- Customer service was poor. Due to the facts that your business was in the wrong and did not want to take responsibility for your action. Manager was rude and not professional. Even though this unit did not satisfied me as a customer. I will not do business with this store no more.

HELEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoneia G.  |  First Impressions 
Rating:
4.0

Costs are more than most other storage units....

Randall J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chvon M.  |  First Impressions 
Rating:
2.0

They had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.

Archttrea L.  |  Overall Experience 
Rating:
4.0

Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson

Keena F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dian m.  |  Overall Experience 
Rating:
3.0

Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good

alvin w.  |  Overall Experience 
Rating:
1.0

Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever

tabitha s.  |  Overall Experience 
Rating:
5.0

The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks

Carol A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

takebia Dayvonne F.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful for the beginning to the end with ms.dee

scheronda h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trenitka W.  |  First Impressions 
Rating:
5.0

My customer service rep was professionally courteous, competent and patient.

Linda H.  |  First Impressions 
No reviews have been submitted for this location.

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