Customer Reviews for U-Haul Moving & Storage at Edgewood Ave

4,105 reviews

1651 W Edgewood Ave   Jacksonville, FL 32208
(W Of Lem Turner)

(904) 764-2516

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(904) 764-2516

1651 W Edgewood Ave
Jacksonville, FL 32208
(W Of Lem Turner)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

They were very friendly and made sure it was hooked up and everything, if I'm ever in the area I need more stuff I will definitely go there

Daniel C. 
Rating:
5.0

Even though the location was busy and a little short handed, the technician who installed my trailer hitch was extremely courteous and knowledgeable, and it was done in a timely manner. Thanks so much for a job well done.

Janet B. 
Rating:
5.0

Nothing extra

Shan M. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Just annoying when you check out the facility and you keep calling you and texting you about a story if you do not have any more there they need to keep better records

Kimberley R.  |  Overall Experience 
Rating:
5.0

Quick and easy - very knowledgeable and will rent from this location again

Michael K. 
Rating:
5.0

Fast and friendly!!!

Edward C. 
Rating:
3.0

Customer did not leave a comment.

Randall S. 
Rating:
1.0

I believe I was overcharged and no one has reached out to speak with me.

Danielle L. 
Rating:
5.0

Thank you to the entire team who helped me through the entire process!

Marfreeia C. 
Rating:
4.0

It's was a little hard picking somewhere to park the uhaul, but no biggie

ADRIANA M. 
Rating:
5.0

All my needs were handled professionally with care and concern to resolve my moving situation.

albertine M. 
Rating:
5.0

Great service!

EDDIE H. 
Rating:
5.0

Try offering suggestions regarding mileage when older customers aren't sure for them. It'll help them save money that they don't have after retirement.

Evelyn F. 
Rating:
1.0

The wait time was very long. The uhaul was dirty and didn't have the right amount of gas as stated.

shenique H. 
Rating:
5.0

Continue the great service that you provide for your customers

Kenneth P. 
Rating:
5.0

The entire staff is great. They excel in customer service always aim to please....Thanks Cedrick and ALL the employees for making my rental experience great.

Kimberly R. 
Rating:
2.0

Customer did not leave a comment.

Lovely F. 
Rating:
5.0

Thank you.🙂

LINDA O. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

tiffany B. 
Rating:
5.0

Customer did not leave a comment.

Kesha G.  |  First Impressions 
Rating:
5.0

N/a

Lachella S. 
Rating:
5.0

The staff was great! They were working as hard as possible, however, I would consider adding additional associates to assist.

Louis B. 
Rating:
4.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Customer did not leave a comment.

Jasmine R. 
Rating:
5.0

Customer did not leave a comment.

CORY W. 
Rating:
4.0

Thank you!!!

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Roderick M. 
Rating:
5.0

Have more trucks available at this location

Mary G. 
Rating:
5.0

Customer did not leave a comment.

LAROSE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAY S. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
5.0

Not one thing

Marie M. 
Rating:
3.0

Customer did not leave a comment.

violetta B. 
Rating:
4.0

The pick up/ return area should be relocated to the other side of the property. There is not enough room where it is now. It's at the entrance of the storage facility, in front of the customer parking and the entrance of the store. Most of the process is digital so it could be in the larger part of the property.

Ivan S. 
Rating:
5.0

Fast and friendly service

Joni U. 
Rating:
5.0

Great upbeat flawless service

Donnald R. 
Rating:
5.0

The Manager is very welcoming the other staff are very helpful and curious

LeonardBernard B. 
Rating:
5.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

tyrone P. 
Rating:
5.0

This was the best experience. I have moved so many times in life and never received such fast, friendly service. I would recommend this location specifically to anyone that wants one less hassle on moving day. The customer experience and service is amazing!

michele K. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
3.0

Customer did not leave a comment.

markita C. 
Rating:
5.0

The whole team was very helpful.

nita D. 
Rating:
5.0

Customer did not leave a comment.

Stedmon S. 
Rating:
2.0

I looked on the the website and there were trucks available to rent. I decided to go there directly to pick up the rental. Upon my arrival I was told there were no trucks available. I stood there and made the reservation. @ 1115. When the clerk looked she said that there was a reservation already on the truck and they do not usually rent the trucks out once there is a reservation. The reservation on the truck was scheduled for a 4pm pick up. I needed the truck from 1115a - 315p. There were also sending people to other locations for pick up. I would imagine how much revenue is being lost to this process. Otherwise everything thing went well.

Keisha S. 
Rating:
5.0

Staff was friendly and helpful service was excellent.

Gregory D. 
Rating:
5.0

Excellent customer service

Harry P. 
Rating:
5.0

Customer did not leave a comment.

Jeana H. 
Rating:
5.0

Mr. Marvin has great customer service. 5 start rating every time.

Jarvis W. 
Rating:
5.0

Good Staff on top of everything made waiting in line very fun loving.

lindsey W. 
Rating:
5.0

Customer did not leave a comment.

CARL B. 
Rating:
4.0

Customer did not leave a comment.

Sherry B. 
Rating:
4.0

Customer did not leave a comment.

Doris B. 
Rating:
5.0

Customer did not leave a comment.

dustin G. 
Rating:
5.0

Customer did not leave a comment.

Dilnoza T. 
Rating:
1.0

Pick up location was changed without my consent or notification. My supply order (for boxes etc) was not received by the location and had no record that I paid for the supplies. I received only 6 furniture pads when I ordered 3 dozen.

Marek O. 
Rating:
5.0

Friendly and extra helpful... was in and out in about 10 minutes! Keep up the work guys and ladies.

Dilan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stefanie V. 
Rating:
5.0

The manager is extremely courteous kind helpful and personable

Annette M. 
Rating:
4.0

Continue to provide healthy customer service, that's come with hiring the right people who wish to do a good job representing the company

dwight p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren O. 
Rating:
3.0

I was in the faculties for 10 days and rats ruined some of my items. No food was stored there but the rats ate through some of my plastic bags that were in boxes. Of course ate through the boxes. Urinated on a box of important papers that were completely ruined. Had to get rid of the entire box and contents.

Bernice A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alixandre J. 
Rating:
5.0

Awesome service

Freneshia R. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

The staff is very attentive to the customer needs professional and friendly awesome group if people.

Debra R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sherman V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adrian W. 
Rating:
3.0

The mileage wasn't right. So they tried to charge me for extra everything.

Cherita G. 
Rating:
5.0

Great customer service from Marvin and his team!

Michael M. 
Rating:
5.0

I'm very pleased with the Uhaul experience with this location. I was greeted as I came in and thanks for my business after I returned the truck. The young men and women at this location definitely should be rewarded. Thank you

amy I. 
Rating:
5.0

Friendly staff never short staffed great team great location

JOylyn F.  |  Overall Experience 
Rating:
5.0

Excellence customer service.

susan W. 
Rating:
1.0

Everything looked clean but everything also looked very raggedy. If it wasn't due to my immediate move I would have cancelled and went to another location. They do not pay any attention to the reservation I had to come back and ask for the dolly and was told it did not come with one. After some back and forth I finally received my dolly.

Jeili S. 
Rating:
5.0

Marvin. Tony and guys were very helpful.

Ortega T.  |  First Impressions 
Rating:
5.0

The customer service personnel was very professional and respectful.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

EVE M. 
Rating:
5.0

Guarantee the vehicle location and time. I had to drive 35 minutes farther and pick it up later than when I made the reservation for. Less than 24 hour notice that my requested vehicle location and time would not be honored was unprofessional.

Andrea B. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
4.0

Customer did not leave a comment.

Dellah J. 
Rating:
5.0

Customer did not leave a comment.

Lashonta S. 
Rating:
5.0

Tony the Manager was great. Very courteous and professional. I will definitely be back to see him for my U-Haul needs.

Jorge R. 
Rating:
2.0

They overcharged me and tried to argue me down when I told them

Katrina S. 
Rating:
5.0

Marvin was just outstanding. He was kind, attentive, knowledgeable and courteous at all times. Great employee!!¡¡!

Theodora S. 
Rating:
5.0

Customer did not leave a comment.

GLORIA K. 
Rating:
4.0

Customer did not leave a comment.

Stacy M. 
Rating:
4.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

Everyone was very professional and great customer service.

SHARON M.  |  Overall Experience 
Rating:
5.0

Very good customer service. Thank you

Donna B. 
Rating:
4.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Super Service by EVERYONE

natsha M. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

nikeera w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ryan P. 
Rating:
3.0

Keep up the good

pranda o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIE W. 
Rating:
5.0

Customer did not leave a comment.

Roland F. 
Rating:
5.0

Customer did not leave a comment.

Stephon B. 
Rating:
5.0

Staff was patient and friendly. This location was very busy & they were able to handle everyone needs quickly! I definitely use this location again.

Rochery P. 
Rating:
5.0

Customer did not leave a comment.

Flavia M. 
Rating:
2.0

I experienced rude behavior from all employees that I interacted with upon arrival, except the man that was an outside worker. I couldn't understand why the hostile and mean attitudes. The speedometer did not match the mileage at pick up. There was a 30 mile difference. I took pictures of the speedometer. I was yet, billed and paid 30 miles that I did not use. The attitudes of the women were hostile. The assistant manager displayed an argumentative, aggressive attitude upon initial interactions. I don't understand why. Make sure the mileage at pick-up, matches the mileage on paperwork upon pick-up. That is an inexcusable error. It's deemed to be intentional. Along with hostile attitudes and incorrect mileage that causes the customer a financial loss, without correction upon immediate notification; it makes your establishment appear to be a hostile, purposeful, dishonest entity. They should have corrected the paperwork in regard to the speedometer, the exact day and time of pick-up, upon their immediate notification by the customer, instead of rude, hostile, uncooperative attitudes.

tyquish S. 
Rating:
4.0

Customer did not leave a comment.

SHIQUITA W. 
Rating:
5.0

Based on my latest rental experience, there was nothing more that could have been done. The service I received was top notch. Thanks to you team.

TOMMIE D. 
Rating:
5.0

Just dropped of the equipment and left. Did not go in facility. Person I came in contact with was very polite.

Kenneth G. 
Rating:
5.0

Keep Hope ALive for those Dinners ( just a joke between customer and employee.

CAROLYN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samira A.  |  Overall Experience 
Rating:
5.0

I often use this location for rental. The employees are courteous, professional and very helpful.

GOMEZ W. 
Rating:
5.0

Customer did not leave a comment.

Jonthan A. 
Rating:
5.0

Customer did not leave a comment.

Geovanni O. 
Rating:
5.0

Make sure there is no liquid spilled on the floor that had to be cleaned up so you don't slip and hurt yourself.

Lillie B. 
Rating:
5.0

Customer did not leave a comment.

Naomi S. 
Rating:
2.0

The price was going up on unit.

Joannar W.  |  Overall Experience 
Rating:
3.0

Very nice and easy to change plans

Aliyah M. 
Rating:
5.0

The young lady that assisted me was awesome.

APRIL K. 
Rating:
4.0

Customer did not leave a comment.

wallace s.  |  First Impressions 
Rating:
5.0

Manager Marvin McGraw and staff were very helpful and pleasant. Excellent Service

Yolanda C.  |  First Impressions 
Rating:
5.0

I have been dealing with this U-Haul facility for years and everyone has always been very helpful, very knowledgeable. A big thank you to everyone there for always making my visit, my experience so pleasant !

DANETTE W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RAWAD A.  |  Overall Experience 
Rating:
2.0

I had rat droppings all over my furniture, and I they telling me I can’t receive any of my payments back. This is unacceptable. I will never recommend this storage.

Dominic A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cathartis M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLETTA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

james w.  |  Overall Experience 
Rating:
5.0

Good experience in the past years.

Beverly H.  |  First Impressions 
Rating:
4.0

Anthony K was very professional, patient and helpful. He made sure that all our questions were answered.

Felicia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

donna w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paris t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle C.  |  First Impressions 
Rating:
4.0

Great experience altogether. The only thing I didn’t like was that I reserved one type of storage unit only to find out I wasn’t able to get the one I’d agreed to and had to go for with a more expensive option that was also outdoors.

Marcus B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorelle A.  |  Overall Experience 
Rating:
5.0

Your staff did a wonderful job

Wandella D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine B.  |  First Impressions 
Rating:
4.0

Ramps should be installed at entry ways to storage for easy access instead of a step

Keisha B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

passhion w.  |  Overall Experience 
Rating:
5.0

The customer service was exceptional even though they were short staffed. I will gladly use the again.

VALERIE D.  |  First Impressions 
Rating:
5.0

the best staff.

RONNIE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lewis B.  |  Overall Experience 
Rating:
5.0

The staff was wonderful

VONCEIL B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ivonna H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tierra W.  |  Online Move In 
Rating:
5.0

Hi General Manager Ms.Karen very professional caring beyond measure Happy Thanksgiving to All

betsy y.  |  Overall Experience 
Rating:
5.0

The staff at this location is always the best in helping and customer service is outstanding it is very much family oriented and don’t rush money out your pocket they take time and concern to make shure you get what is needed before paying clean rental and storage

Joseph D.  |  First Impressions 
Rating:
3.0

The staff was very friendly and helpful. The problem was mice. Their were mice droppings in a lot of my boxes and a dead mouse in one of them

Sheila D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lacora h.  |  First Impressions 
Rating:
5.0

Ms. Belinda and Ms. Karen are the best.

DANIELLE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felecia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shymia J.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Preshus F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lewis B.  |  First Impressions 
Rating:
3.0

Rate increase to high. It increased twice since my original rental

BETTYE B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

tijuana k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

benjamin c.  |  Overall Experience 
Rating:
5.0

However, Trucks parked inside the storage lanes was burdensome. Couple of times I to ask people inside storage facility to come out and move their car to open a pathway out due to Uhaul trucks being parked inside the storage road lanes.

Henry S.  |  Overall Experience 
Rating:
3.0

N)A

Rashad M.  |  First Impressions 
Rating:
5.0

The manager, (can't remember her name), was always friendly and went out of her way to assist you with your need. Her customer service was outstanding when this quality is no longer seen in the service environment

CAROL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

maurice s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALDINE B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chanell B.  |  First Impressions 
Rating:
5.0

I have used Uhall before, and would have no reservations about using them in the future

deborah r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celestine G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

robert w.  |  Overall Experience 
Rating:
5.0

Karen the store manager she's a sweet person and was very helpful to me .THANK YOU

SABRINA S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rajah W.  |  First Impressions 
Rating:
5.0

Very pleasant customer service Karen was very outstanding...

regina g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor E.  |  Overall Experience 
Rating:
5.0

thank you

gwendlyn s.  |  Overall Experience 
Rating:
1.0

Horrible

Julia J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shardae j.  |  Overall Experience 
Rating:
5.0

The manager was the best that I've seen in U-Haul Miss Karen did everything she could to help that's why I remember her name

EDWARD W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mitzianne w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wanda m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felecia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

regina g.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dustin R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dustin R.  |  First Impressions 
Rating:
5.0

Awesome manager/assistant manager!!!

PAMELA W.  |  Overall Experience 
Rating:
5.0

Very professional

Dana P.  |  Overall Experience 
Rating:
1.0

The reason i rate you poor- Customer service was poor. Due to the facts that your business was in the wrong and did not want to take responsibility for your action. Manager was rude and not professional. Even though this unit did not satisfied me as a customer. I will not do business with this store no more.

HELEN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoneia G.  |  First Impressions 
Rating:
4.0

Costs are more than most other storage units....

Randall J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chvon M.  |  First Impressions 
Rating:
2.0

They had trucks covering my unit making so I was unable to access it when I needed it. I t was very inconvenient.

Archttrea L.  |  Overall Experience 
Rating:
4.0

Employees at the u-haul location I attended were great. What I observed while waiting to receive service, is THE TEAM WORK! They were multitasking assisting customers and each other. Very pleasant to observe. GREAT CREW! Keena Ferguson

Keena F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dian m.  |  Overall Experience 
Rating:
3.0

Climate controlled yet all my things were molded I would recommend you but will tell them about the mold ever thing else was good

alvin w.  |  Overall Experience 
Rating:
1.0

Nobody checked the unit before renting it out to me, the unit ceiling leaked and ruined my belongings the unit was dirty they have bugs and the staff will try to talk to your if you don't know how water works because their unit failed and they failed to do their jobs absolutely worst experience ever

tabitha s.  |  Overall Experience 
Rating:
5.0

The service I received was excellent. I had no issues. If storage was needed again, I would not hesitate to use UHaul. Loved the climate control and convenience of getting to a 2nd floor room. Thanks

Carol A.  |  Overall Experience 
Rating:
3.0