Customer Reviews for U-Haul Moving & Storage at Estrella Mountain

Rating:

5.0

Everything was perfect!

Rating:

5.0

Make trailers closer than one hour away

Rating:

5.0

After checking in online, the pickup process took less than 10 min. Efficient and effective staff.

Rating:

5.0

Very satisfied

Rating:

4.0

Luis help me hook up the trailer and test the lights. The day lights did not work on the trailer. He knew one of my fuses was out and I was able to go along my way with everything in working order. He was a lot of help and did it with a great attitude even when it was hot.

Rating:

5.0

Just the cost.I had a medium truck with ramp.I used it two hours and went 15 miles.I was charged for 5 gallons of gas plus five mikes at $1 + dollars per Mile.Around $64.

Rating:

5.0

Trailer handled great and the customer service was very friendly and helpful!

Rating:

5.0

The gentleman at Goodyear pickup couldn't have been more pleasant and helpful. Everything went very smooth and fast. Allowed me to come in earlier than my original pickup time.

Rating:

4.0

Everyone that we worked and spoke with was wonderful and understanding as we hit some hiccups with the move as my daughter is on the spectrum and some delays and the employees we spoke with were beyond understanding and so helpful.they will never know how appreciated it was.Thank you to everyone. Respectfully Linda

Rating:

4.0

Same as above

Rating:

4.0

The truck I was given had a hole in the upper left hand corner. If it had rained the content of truck would have been damaged.

Rating:

5.0

truck was clean but the ac was HOT never even got cool much less did it ever blow cold air 🥵🔥

Rating:

1.0

I was told by an employee that I could bring the trailer back at a later time then the reservation was made for and would not be charged. Then was charged and when I called and spoke to an assistant manager I was told that I signed a contract and it does matter what the employee who answers the phone said and entered in the computer. When I asked for a higher manager and told him that I would be reporting him to corporate he hung up on me.

Rating:

2.0

Customer service was terrible.

Rating:

5.0

Very nice staff

Rating:

5.0

Everything was quick and prompt Excellent service

Rating:

3.0

agent never said there was mileage ceiling and the gas tank was NOT as high as it was indicated

Rating:

5.0

Great customer service and I was in and out in less than 5 minutes!

Rating:

5.0

Great staff and customer service .

Rating:

1.0

Despite having a reservation and the truck keys on the counter, it took 50 minutes to check out. There were issues with the computer system being slow that I was told is reoccurring but there was no manual way of checking out equipment. Very frustrating for me and the u-haul staff.

Rating:

5.0

Couldn't have been easier. Great experience!

Rating:

5.0

The process was efficient and the staff helpful and courteous. I have used this facility before and will do so again.

Rating:

5.0

In and out in less than 20 minutes.

Rating:

1.0

I was over charged for gas and miles as error. From past experience this location manager is really rude!

Rating:

5.0

All. Is good

Rating:

5.0

Great location and staff was friendly.

Rating:

5.0

Great fast check out and in. Good customer service

Rating:

4.0

Make sure the equipment has a license plate before you leave...

Rating:

4.0

The mileage starting out was inaccurate. I had to pay for extra miles because the mileage was off by 70 miles.

Rating:

5.0

Thank you for everything

Rating:

5.0

I did have an issue with the trailer, one of the tires seems to be wearing on the outer edge significantly, it was making a whining sound, mileage for a little less than half of the trip(when fully loaded) was 12-13. Then trailer was harder to pull, mileage dropped to 8-9, even when empty. It happens, I get it, not u-hauls fault. They discounted the rental significantly for me in recognition of the problem. I thought that was great customer service, there was a problem and they did what they could to make it right. Thank you!!

Rating:

5.0

I reserved a 15 foot van and it was ready and very clean when I picked it up. This location is great. Customer service was exceptional, friendly and full of great ideas. I will certainly recommend them to all my friends and family. Please thank them for their superior service, I am very satisfied!!

Rating:

4.0

So much better than other locatios in Goodyear

Rating:

3.0

If you are going to charge renters for fuel, FILL IT TO FULL! I received truck with fuel level marked “5/8” (closer to 1/2 in m6 opinion. I returned truck with more fuel, and was charged over $10 because agent doing check in marked it as 1/2, NOT a happy customer

Rating:

5.0

Nothing, great experience

Rating:

5.0

The manager who helped me was absolutely wonderful. I'd hire him in a NY minute.!

Rating:

5.0

a good experience; plesant personnel; would use again if the need arises

Rating:

5.0

Everything went smoothly can't think of anything to add it was a great experience

Rating:

4.0

The one thing I was most disappointed in: We reserved a 5x8 trailer 2 months ago purchased boxes and other packing material exclusively from U-Haul. About 1 week before our departure date we realized the trailer we reserved would not meet our needs. Therefore we entered into negotiations to rent a 6x12. I had the price for the 6x12 that you gave me when I first reserved to smaller trailer. I just assumed you would honour that price. I was shocked at the increase you quoted when we entered into the contract on the 6x12. Furthermore there was NO negotiation on that price. You had the “take it or leave it attitude”. We had to use your Roadside Assistance during our journey and we were extremely happy the way you handled the problem. It was handled immediately and efficiently, great service!!!!

Rating:

5.0

One problem I have a 21 Ford F-150 as soon as trailer lights attached to truck I got message right turn and brake light not functioning the attendant checked said everything fine the entire time I had trailer I got same message when returning I mentioned problem hopefully it is corrected

Rating:

5.0

My only issue was with the strap on the vehicle trailer that I rented. The left side strap was cut and would not connect to the tie down ratchet.

Rating:

3.0

Have more clerks to expedite customers. Was inside to pick up keys for a online reservation I had placed and process took 45 minutes

Rating:

5.0

The whole process was smooth. Turn the ac down in the lobby area. 81 degrees was very uncomfortable and i could see the guys working were uncomfortable as well.

Rating:

5.0

Very efficient way in and out and easy check back in

Rating:

5.0

No issues was easy to pick up and return , also excellent customer service from the front desk clerks!

Rating:

3.0

I would probably still be renting with you but with the recent price increases within the last 6 months it kind of price me out of the unit

Rating:

5.0

Excellent

Rating:

1.0

Worst experience we ever had a customer service is unbelievable I had to go to two different places to pick up my equipment because you guys messed up my order I wasn't able to pick up where I wanted to I wasn't able to return where I wanted to and now I'm trying to look at my receipt and it says it's not even available how can you even manage I can't believe that the customer service is that unbelievably in capable of doing a simple job

Rating:

5.0

Super Awesome guys to work with. Very knowledgeable and followed company protocol exactly. I gave them crap about it. They were firm about why. Yet light and joking about my questions. Really great dudes working there.

Rating:

5.0

Helpful & friendly staff! Great location. Building is clean. I would recommend to everyone.

Rating:

4.0

I felt the access hours ending at 7 most days was a bit inconvenient especially since I work some times until about 8. But overall a great service and location was super convenient.

Rating:

5.0

Dakota was professional and friendly. Got us fixed up quickly.

Rating:

5.0

Thank you for working with us

Rating:

5.0

I would have never left but I moved to the East valley and this facility wasn’t convenient any longer.

Rating:

5.0

Getting the unit and moving in was a breeze, it was the truck rental that was not a pleasant experience and a concern has already been submitted.

Rating:

5.0

Too pricey

Rating:

4.0

Staff is courteous, well informed and Professional. A pleasure to do business with them

Rating:

5.0

I will choose your company again as well as recommend to any one in need of your services.

Rating:

4.0

Really great and helpful staff!

Rating:

5.0

The people were wonderful to work with. They were right there & wanting to help. Great facility

Rating:

5.0

I will always use uhaul as my truck rental and storage company whenever I need it. From the first time you step into the facility The fast friendly and on point customer service is what I have come to expect from the company and I am never disappointed. Great job as a whole uhaul! I recommend you to you to everyone. I

Rating:

5.0

Staff was always helpful and polite.

Rating:

2.0

It was frustrating that the manager would never change the account from my deceased husbands name to mine even after giving him a death certificate. It was hard seeing my husbands name come through monthly on items after I went through the trouble of having it changed. I made three calls and sent two emails to no avail. No customer service or consideration to someone grieving.

Rating:

4.0

Very good overall. Thanks.

Rating:

5.0

I was glad to have a storage unit, as it came in handy.

Rating:

5.0

As usual, U-Haul has always provided my family and I with an excellent experience with both rentals and storage. Their facility has always been clean and the staff has always been very friendly and helpful.

Rating:

1.0

This place is a joke, I think they purposely remove the auto pay from your account to collect the late fees.

Rating:

1.0

My first few months the autopay would randomly be turned off and a late fee would be added to the unit. I paid 5 out of 7 months with one unit having a late fee. I just wonder how many other $28.99 late fees are being paid by families that set up autopay.. either the system is faulty or the employees there are doing this and it’s a total rip off!!

Rating:

5.0

Great storage place I highly recommend it. Had stuffed stored there for a number of years.

Rating:

4.0

Thanks Manny. Manny has been very helpful and polite. He has great customer service skills and knowledge.

Rating:

2.0

I had been renting a unit nearly a year. My rent was do on the 10th of the month. I called on the 9th before I drove the 3 hours to the store and they told me they had a trailer. When I got there we loaded our truck but they could not get the computer to release the trailer. Ao they reserved it for the next morning hoping then it would allow me to rent it. They assured me that i would not be charged for another month because it was not my fault they could not give me the trailer to move the little bit of my stuff that was left in the unit. So the next morning I drove again 3 hrs but this time the trailer was allowed to be rented which we did.first we loaded our truck then realized we really didn't need the big trailer so I ask if I can switch to a smaller one. Which we did. They saie they would credit my debit card account for the diference in the two trailers which was about 50 dollars. Plus the unexpected charge of another months rent almost 150 dollars. And when I ask when they were going to fix it. I was told yesterday morning. On 10-10-2021 someone would call me, here it it 10-11-2021 @ 4:30pm havent heard a word. I know to them 200 dollars might not be important but i am on a fixed income and that's a third of my income. Ignoring your clients is not a good business practice. Especially when I've been using there business for over 35 years 🎃

Rating:

5.0

Manny was great. He was professional and provided top notch service.

Rating:

2.0

Not very nice and very expensive and prices still go up each year.

Rating:

3.0

The monthly rents continued to increase dramatically, multiple times a year and found storage cheaper

Rating:

5.0

Staff was very friendly and very helpful

Rating:

5.0

Drive up lockers entrances ALWAYS had numerous amounts of gravel and dirt. Had to sweep constantly when loading and unloading. Otherwise, this storagecenter was excellent. Good job.

Rating:

5.0

We have used U-Haul several times in the past in Washington State. Your staff was helpful and friendly!

Rating:

5.0

Muy amable el personal, todo fue muy cordial y eficiente. muchas gracias ¡¡¡

Rating:

5.0

The staff are extremely helpful and very friendly answered all my questions I would most definitely recommend this place to anyone

Rating:

5.0

Love the easy in and out. One-stop shopping

Rating:

3.0

Prices became too much to continue.

Rating:

2.0

Staff not helpful at all and they do not answer the phone Ever. Not professional at all it’s actually a bunch of young 20-25 yr olds that just don’t care.

Rating:

1.0

Gave us a unit that was already in use, went back to the front and ended up with nothing. Also got charged for a lock online, please process a refund!

Rating:

5.0

With you a few years and no issues

Rating:

5.0

Loved it there….relocated so had to move to location closer to home.

Rating:

5.0

It would be nice to have lights in the unit. Even if they were motion sensor. Just a thought.

Rating:

4.0

Better air conditioning is the only thing I can think of.

Rating:

5.0

Muy feliz muy limpio y fácil de aseder primera vez que rento un lugar muy bonito y que fue cómplice de guardar mis cosas por 7 meses mientras esperaba que me dieran mi nueva casa una hermosa experiencia ♥️

Rating:

5.0

I will most definitely use this location if I need another storage unit in the future!

Rating:

5.0

I always use U-Hsul

Rating:

5.0

The best cleanest and most friendly staff I ever encountered at a storage facility

Rating:

4.0

Very well maintained and clean facility

Rating:

5.0

This is a beautiful facility with nice carts to help in moving. Everything was good about this place except that my husband got stuck in the elevator!

Rating:

5.0

Very professional and thanks

Rating:

5.0

Easy and simple. Great staff. Answered all questions without regard. Clean and safe.

Rating:

3.0

The facility was spotless when we first rented and the longer we stayed the worse it got. I addressed it with the manager and I found him very rude. I have a cleaning company so I know what clean is and what your facility should look like. We store our trailer at 303 and northern and my brother in-law has and inside unit over there and you could eat off the floors in there it is so clean.

Rating:

5.0

Goodyear location has amazing and helpful staff members

Rating:

5.0

Especially appreciated that every hallway is individually air conditioned. Also appreciated that a space is provided where usable items in good condition can be left for others to take if they wish. The whole facility is very well constructed and maintained and the personnel are very friendly and helpful. Couldn't be more satisfied. Highly recommended!

Rating:

5.0

Easily accessible, clean facilities. Lots of hand carts that steer easily.

Rating:

5.0

The staff was so professional and helpful, bot to mention the young man (Daniel) who helped with our moving truck was incrediblely kind and super helpful. My family has used this place before and they have always gone above and beyond to be helpful. The facility is also always very clean, much more clean than any other storage place I've been to. And the manager Manny is dedicated to giving the best service he can.

Rating:

5.0

The guys were very helpful!!! Thank you

Rating:

5.0

Thanks so much for all your assistance, we really appreciate it.

Rating:

3.0

To call is ridiculous. 3 hour wait

Rating:

3.0

The staff has changed a lot. So it’s hard for me to answer this question. U-Haul is a bit expensive. I will have to call on that. I don’t know the new staff. I do miss the old one. They treated me terrifically. Your manager is not easy to work with. But he keeps a clean store.

Rating:

5.0

Incredibly warm, friendly and helpful front office staff. Quick and simple check in.

Rating:

5.0

The staff is very friendly and personable. The storage area is always clean. I have rented several things from this location on Citrus Rd in Goodyear, Az. Their rentals for trucks and trailers is also excellent. I do recommend this u-haul location to everyone who asks me where I rent from.

Rating:

5.0

Great experience!

Rating:

5.0

Great customer service. The location was very clean and they must have some of the friendliest employees ever. I will definitely be recommending to friends and family. All thanks to the staff at this location.

Rating:

5.0

Thank you ☺️

Rating:

3.0

While most staff were friendly and polite, none went out of our way. When we moved out, we moved into a Uhaul container for transport, and the window was supposed to be 12-6p. We verified this twice: on the phone making reservations and in person at the facility 2 days in advance. When we arrived, we would only have access for 3 hours because the only forklift driver was leaving at 3 (the office is open until 7). We went over by 10 minutes, so their solution was to “park a truck in front of it,” which they did not do before we left, and probably never got done. Overall the facility is clean, with nice bathrooms and good AC. Our stuff smelled musty in the last month there (a first after 2 years of use), but I know that’s not entirely their fault.

Rating:

5.0

I felt like family

Rating:

5.0

The staff who was working that day we’re nice and helpful

Rating:

1.0

I would not recommend this uhual based on the interaction with a worker 5/3/21 at 10:45 am. He was rude and condescending. I had to go back to the office because there was a green tag on my storage and i had no way to take it off. I ask the gentleman “hello i have a lock on my storage is there anyway to take it off” he goes “is it a lock or a tag” and i go “i believe it is a tag, do you mind coming with me i don’t have scissors” he goes “you can’t just rip it off?” So then he follows me to my storage and goes “see you have a tag not a lock!” In a rude manner and i go “ oh sorry i guess it’s kind of the same thing to me” trying to lighten up the mood and he goes “no not at all! They’re totally different!” In a snarky tone, then he proceeds to rip of the tag and go “see all you had to do was rip it off like i told you” this employee made me feel incompetent and bothered that i asked him to do his job. 100% will not come back.

Rating:

5.0

Manager was very hospitable and professional. Took his time to explain rental process.

Rating:

5.0

We have used this facility twice and have been very happy with it both times. I have recommended it to several friends and family!

Rating:

3.0

The gentleman that helped me didn’t explain the accessing hours kr anything. He also told me there would be a lock inside the unit but there wasn’t. He didn’t offer a receipt for my transaction. He asked me for a four digit code but never told me what it was for. Didn’t explain how I need to make my monthly payments for the storage unit.

Rating:

5.0

Overall a great experience!!

Rating:

5.0

Going through the process to rent was easy. However, it kept mentioning a map to find where to park, but there wasn’t one. And they tried attaching it to the email but the link was broken. Thankfully someone was there and was able to direct me where to go. Once we figured out that part, it was smooth from there. Super thankful for such a clean facility to trust housing my items.

Rating:

5.0

Yall took away the stress of moving from state to another. I just wish the truck pick up and drop off was the same place as the storage room.

Rating:

5.0

Could have access to midnight

Rating:

5.0

Very nice and helpful service!

Rating:

5.0

None

Rating:

5.0

Employes need to answer the phone in office instead of ignoring it all together.

Rating:

5.0

Employees are always very courteous and helpful

Rating:

4.0

The only issues I had was with the access cards. No matter which card was used and were it was swiped to disarm the alarm it failed to do so. every time the unit was opened the alarm would sound. Other then that the staff were outstanding and very helpful in every matter.

Rating:

4.0

The person checking me in didn't seem to know what to do. The lights on the second floor wouldn't go on for several minutes. We had to work in the dark until we were almost finished, then the lights came on. I liked the way everything was neat and there were signs to answer most of my questions. I like the nice push carts we can use and the place to put items we no longer want.

Rating:

5.0

Great experience overall. Unit was well kept and property was well managed.

Rating:

5.0

The staff is always friendly and very knowledgeable. I went there to rent a truck and move out of my storage unit and they got me a good deal on the truck. I returned the truck to a different location and forgot to confirm that I was not needed the storage unit anymore but Manny took care of it and sent me an email.

Rating:

4.0

First person I worked with was no help and seemed uninterested in my business. I talked to a different person one hour later and he was great. During my visit I worked with 4 oeoplr. 3 were great, one was horrible

Rating:

5.0

Staff ‘went out of their way’ to find us a unit In size we needed.

Rating:

5.0

Great, clean efficiency recommend

Rating:

5.0

super clean well lit and clean bathrooms well worth the money

Rating:

5.0

Great customer service, I will rent here again.

Rating:

5.0

The unit was clean and easy to access.

Rating:

1.0

We had a leak in our unit that ruined property, and because of the customer service being so poor we didn't even bother to try to get it rectified. The customer service is lacking. Upon visits just being in line to get help, I've seen a grumpy bearded manager with attitude towards customers and sarcasm and seems to hate his job. A smile or positive attitude goes a long way when having issues with a truck, or unit, or payment issues. We rented a truck went through the whole process to find out it did not even have gasoline before driving out, which means they probably didn't inspect anything else, tires or damage etc..We had to re-register a different truck and go through the app., etc, etc, after waiting in line again. When returning the truck we were not informed of having to return the truck to that exact location as there are many U-haul locations much closer to where we were moving. We had so many bad experiences with a lack of communication or just plain attitude in the years we rented. We spoke with a person about how our card we swipe to un-lock the alarm doesn't work and were told to come into the store to swipe which is very inconvenient at this location, instead of fixing the problem, so we could swipe closer to the unit we rented. One last issue we had was we rented a few years and had trouble making a payment one time, "One time," and when calling to a customer service rep we were told of a one time pass, or delay in payment for one month. We tried contacting the manager multiple times and left messages that were never returned, only to find out that the next CSR representative we spoke with said that was incorrect based on our payment method type. At that point we were also charged late fees for the improper communication of the first CSR respresentative that supposedly put notes on our account about what we were initially told. Overall, I would never use U-haul again or recommend any of there services. We now rent a unit with another company

Rating:

2.0

I had an outside storage and this was my FIRST and LAST experience with having an outside storage. I was told it’s just like having a garage. But little did I know that most of my stuff was ruined due to the debris. I don’t think there was ever a spray for pest because my storage was infested with spiders and pests. When we asked staff and management about it, they said there is nothing that they can do. And they never answered weather there was a quarterly spray for pests. Overall, this specific location is really busy and I’m sure business takes more presidente than service itself.

Rating:

5.0

Everything was easy, well laid out and would recommend

Rating:

5.0

Just what I needed, everything was made very easy.

Rating:

5.0

Dakota displayed exceptional customer service. Thank you Sir, keep up the good work. Some in the industry have yet to acquire such skills.

Rating:

5.0

Manny, helped me by phone. He was very polite and took my information and got me set up. On arrival the young man was polite and gave me a map. he told me if there was anything I needed just to let him know. Everything was nice and clean. The whole staff was very friendly!

Rating:

5.0

Employees were very friendly.

Rating:

5.0

Very excellent experience. Would do again

Rating:

5.0

X

Rating:

4.0

Nice place

Rating:

5.0

Amazing staff, always willing to help with anything they can… Will definitely continue to recommend this place to others.

Rating:

5.0

Very happy with the facility and the way it was operated, the only reason for leaving is I found a unit much closer to my residents. It saves me a lot of travel time. Thanks

Rating:

5.0

Just didn't want to pay to keep my junk in storage.

Rating:

5.0

Excellent customer service at all times Unlike the facilities at 2626 Indian School Road Phoenix AZ Experience I had after I left goodyear facilities

Rating:

1.0

the person i met on 10/23/20 at 1 pm was rude and very unhelpful. so i went to another uhaul place and spend my money and got a storage unit. as long as he is working their I will never return.

Rating:

3.0

Staff was not pleasant and appeared unhappy and nonattentive our first move in day. It took several minutes to be helped and when we were helped it was not the nice customer service I would have expected on a first time experience. Check in was not explained well and my husband was hollered at (to come to the key pad) from the man at the dock when he did not check in on the key pad prior to opening our unit. I expressed my concerns in an email. After a few attempts to return a call back to management with phone number provided, I was rerouted several times to the Sales line. My husband attempted twice to speak directly to the manager and waited in line for over 30min each time so he had to walk out. Overall it turned out okay as well did not have to go back into the office and have any future encounters with staff after the initial check in process (until out move out yesterday). The man who tended to my husband yesterday was a new man and he was professional and pleasant. As for the appearance of the storage facility it was nice overall. When we moved in we had a complimentary discus lock on the floor of our unit which was a pleasant surprise. It was nice but we did have a black widow spider we found on our first day we moved in that my husband killed. He also took bug spray to kill any other bugs in the unit that would possibly get into our belongings.This was our first storage experience and were unaware of the dusty dirt that got on all of our belongings but I'm sure that's to be expected as well as we are in the desert. This storage facility was convenient and only 10 minutes from our new home. We like the convenience of the drive up unit, and that it was an open storage (not gated) and convenient access hours 5am to 10pm.

Rating:

5.0

The storage unit worked well and the customer service was very good. Thanks for all your help in making it a good experience.

Rating:

5.0

My only issue was the high increases on the storage unit. It did not get any bigger, so why such a large increase?

Rating:

5.0

Manny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.

Rating:

5.0

This facility was maintained well and the staff has always provided excellent service.

Rating:

5.0

Manny was the best. Some of the staff could be more friendly; but Manny is an excellent manager and any small issue we had, he was very quick to problem solve. We appreciated the diversity of his staff.

Rating:

1.0

Manny Garcia and his staff is nothing less than professional. I would NEVER recommend this place. They are very deceitful and do not ever return phone messages.

Rating:

1.0

Reserved 2 units. 10x10 and a 10x15 on 8/31. Went in 2 weeks later and they gave them to someone else. Offered me a 5x10 since that’s all they had.

Rating:

5.0

I was very happy with the service at this u-haul . I also had to rent a truck to move at the last min when my movers didn;t show up and we had to move our selves . I would recommend this u-haul and I would go back again if I need there facility. The staff was always very nice and helpful .

Rating:

5.0

The entire staff was wonderful and helpful during our experience. Joseph went out of his way to ensure we had everything we needed, staying after hours to help. He was a great person to work with.

Rating:

4.0

We were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilities

Rating:

5.0

Manny Garcia is great to work with. He made the whole experience great.

Rating:

5.0

No problems, easy access and plenty of storage options.

Rating:

5.0

Customer Expectation is way above and beyond.

Rating:

5.0

Great service ! Clean and secure facility. We had rented a car trailer for our move from CA to AZ. We didn't know we were eligible for 1 month free for the smallest unit, it was a nice surprise and it was more than enough for everything.

Rating:

4.0

My only complaint is that the a/c didn’t work in our section of the building for the last week or so. They did get it repaired, but we did note that the cooling temperature was about 10 degrees higher than the signage said it would be.

Rating:

5.0

The elevator got stuck, wouldn't open, but the manager and staff were very accommodating by allowing us to keep our belongings in the truck until the elevator was fixed. Even gave us a couple more days of rent free storage.

Rating:

2.0

The only complaint I have is there was a huge pile of ants and numerous beetles right outside my storage unit. After numerous calls to the facility and almost 3 months later...it still wasn’t taken care of. We removed our items after discovering the pests were getting inside the unit as well.

Rating:

5.0

They were really good never had any issues with them. The staff was very friendly. And they always asked if there was anything we ever need just to let them know.

Rating:

5.0

Very knowledgeable and friendly staffs. Made our move very convenient. Thank you.

Rating:

5.0

Friendly staff. Got us in and out quickly and efficiently

Rating:

5.0

Wonderful. Staff was very helpful and the place we kept clean at all times.

Rating:

5.0

Manny was very helpful with the rental of a storage unit. We returned a car trailer from our California move to Arizona. The return crew wad very helpful. If we every need to move we will use U-Haul.

Rating:

5.0

Not only were my needs met, but my transition here in Arizona from NY was infinitely smoother due to the help I received here at this uhaul. I had no worries and was provided everything I could need. If I need storage or moving vehicles in the future I know where I will be going. Great Job! Thanks again!

Rating:

5.0

The people were all awesome. I would recommend them to any and everyone one that needs storage help

Rating:

5.0

The employees were upbeat and friendly

Rating:

5.0

The gentleman working in the office were very helpful and after a long one way trip from NY, I imagine I was a bit irritable and a bit in a rush to just get it over with. They remained patient, worked with me and explained everything step by step. I was given choices on the type of unit I wanted and in the end found a great one that made unloading incredibly convenient. While the trip had its difficulties, this portion of it could not have gone any better. Thank you to the two gentlemen that assisted me. I will absolutely be using this specific facility again in the future.

Rating:

5.0

The facility is clean, accessible and easy to move around with stuff.

Rating:

5.0

We enjoyed having our things stored at this facility. Moving things was so easy we like that they provide the carts and we were able to back our truck up to the dock. It was so convenient and helpful. I would recommend Uhaul to anyone and definitely use their services again should we need them in the future.

Rating:

5.0

Very secure facility and service was great. Thanks.

Rating:

5.0

Thank you for making this transition very easy!

Rating:

5.0

Great location, clean and safe facility, helpful staff.

Rating:

5.0

5 stars to the facility Manager Manny and his staff. Always helpful and professional.

Rating:

5.0

We had a storage unit for four years, and never had any issues whatsoever. It was very easy and convenient to access our unit, at any time if we so chose to do so. Very clean and organized, and climate controlled which was very important to us. I would recommend this U-Haul to anyone looking to store items, and if you need to control the heat, I highly recommend a climate controlled unit. It is worth the extra money a month, because the heat here in AZ is brutal.

Rating:

4.0

Access card had problems. Electronics can be a pain.

Rating:

5.0

Manny is running a good team here. Everyone is helpful. Storage area was well maintained and always clean.

Rating:

5.0

I really enjoy using U-Haul

Rating:

5.0

The manager Manny was great and his team who helps run the facility even more so. Curb appeal is great as well as the cleanliness of the entire property. Although I did witness on several occasions a female employee out moving trailers around with the dolly type equipment while doing it watching videos on her phone the entire time. Maybe time to out away your personal cell phone and be more aware of what you are doing and the trucks/vehicles pulling in and out of there. The reason I moved out because after having my stuff there for a year this last month was a bit rough after my dad passed away while I was taking care of him and could not even get help with waiving a late fee. Left a bad taste and moved my stuff.

Rating:

4.0

Appreciate the carts provided for move in

Rating:

5.0

We had a storage unit for one year while we got settled in AZ and looked for a new home. Uhaul Goodyear on Citrus is sparkling clean, top to bottom, at all times. Everyone is friendly and knowledgeable. The security features are top-notch. Online booking and auto-pay are very convenient. I would use them again, no question.

Rating:

5.0

Staff has always been great to work with. Thank for all your help over the years with my many moves.

Rating:

5.0

Staff was sharp , professionals . Always a good experience . Thank you for having these folks on board . Gary H

Rating:

5.0

Thank you

Rating:

5.0

Very helpful and friendly staff. Always a smile on their face and quick to acknowledge you as soon as you walk in.

Rating:

5.0

Manny was very helpful with issues we incurred from Pickup that he had nothing to do with

Rating:

4.0

Great location with very well maintained facilities

Rating:

3.0

It was very hard to speak to a U-Haul representative when I would call. This is why I rated them average although staff was very nice.in store.

Rating:

5.0

thank you

Rating:

5.0

What a great bunch of people!!

Rating:

5.0

Awesome Customer Service!!!

Rating:

5.0

Easy transaction all around and professional employees. Over a year rental.

Rating:

2.0

I was supposed to be put on autopay which didn’t happen. I then received collection notices. It was impossible trying to talk with someone on the phone: they use a call center for their billing.

Rating:

4.0

All was handled well by the staff. The unit was clean & adequate.

Rating:

4.0

Had to wait a little bit before receiving service but once I was helped by Trevor Valencia everything was excellent. He showed me to the unit and Made sure I understood how the payments worked. Thanks

Rating:

5.0

I had three units in two locations and both facilities and staff were great!

Rating:

4.0

Great place to store stuff. Would rent a space there again if needed.

Rating:

5.0

Great facility, clean and well maintained.

Rating:

5.0

Friendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contol

Rating:

5.0

Manny and his team are excellent. We enjoyed getting to know Erica. She is absolutely a very special lady.

Rating:

2.0

Customer service was awful. There is no direct number to call facility. And uhaul customer service number cant help with storage issues. Took 6 months to resolve issue. And recieve a call back.

Rating:

5.0

Very helpful and friendly staff.

Rating:

5.0

Staff was extremely thorough and helpful. Very friendly.

Rating:

5.0

Very friendly and fast service.

Rating:

5.0

Manny was an information dynamo. The process was very smooth..

Rating:

5.0

Two, four, six, eight. Who do we appreciate. UHaul!

Rating:

1.0

I set up for automatic payment and some how was buying charged late fees and denied access to my belongings. Then I called and paid the amount and was still unable to access my belongings for days.

Rating:

5.0

Manny Garcia and his staff were nothing but accommodating. I appreciate the professionalism and friendly staff. They were ALL GREAT!

Rating:

5.0

The staff is amazing. John helped us with the truck and trailer and was very professional.

Rating:

5.0

Our needs for storage were limited. We were ALWAYS treated with the utmost respect and courtesy. I would definitely recommend this U Haul storage facility to all.

Rating:

4.0

Very easy administrative process. Access is as promised. So far so good.

Rating:

5.0

Clean and great access to the area

Rating:

5.0

Very good experience from the beginning to the end. Staff was helpful and friendly.

Rating:

5.0

The custoner care is great. The only thing is some locations have slower internet than others or no free wifi to uoload photos or other things.

Rating:

5.0

Thanks!

Rating:

4.0

Even with computer systems down. The customer service personnel still gave great service.

Rating:

5.0

My experience has always been great with UHaul location off Citrus in Buckeye, AZ. The saff, service, safety and cleanliness.

Rating:

5.0

The staff was very friendly and the facility is great!

Rating:

5.0

I arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .john

Rating:

4.0

Young lady that helped me was been friendly and helpful.

Rating:

2.0

most of the people working there they act like they don't want to be there.

Rating:

4.0

N/A

Rating:

5.0

Great place

Rating:

5.0

Look forward to doing business with you again

Rating:

5.0

Super clean facility is well maintained. Super helpful employees with great customer service skills

Rating:

3.0

Act like the employees didn't really care about the customers there was more into doing whatever they were doing. Just doing their job if that.

Rating:

5.0

Great service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!

Rating:

4.0

U-haul employees were great. A customer blocked the driveway a long time and made rude gestures to me. You shouldn’t have mad violent people like that driving your trucks. It’s a road rage liability.

Rating:

5.0

Manny and the crew are very AMF I mean very professional. I’ve been using this facility for years and Goodyear Citrus is by far the best. I will definitely be recommending to everyone

Rating:

5.0

Everyone was very helpful

Rating:

4.0

It was hard to speak to the Goodyear, AZ location on the specific policies that the 'Call Answering Service" representatives were unable to answer. Sales Reps in person were FANTASTIC though

Rating:

5.0

Manager was quick, efficient, knowledgeable, and friendly.

Rating:

5.0

Overall, I’d recommend this facility. Clean, safe, and easy to use.

Rating:

5.0

Very friendly staff. Manager took a few moments to trouble shoot and fix a wiring issue for my trailer lights at no charge. Definitely recommend their services to anyone!

Rating:

3.0

Very happy with the service

Rating:

5.0

Everyone that worked there was every helpful, and look forward to Working with them in the furture.

Rating:

5.0

Great service. Friendly and helpful staff.

Rating:

4.0

I know you don’t want people living in the storage units but you need vending machines or water available for people. It’s 113 outside and we ran out of water.

Rating:

5.0

Steele was our customer service rep. He was very knowledgeable and had great people skills. He made our visit very pleasant.

Rating:

5.0

on time and very responsive.

Rating:

5.0

Very helpful and kind people to work with

Rating:

5.0

Everyone was very helpful at U-Haul & Storage place, I would highly recommend this storage to anyone over the others, Thank you, Alice Chambless from Tonopah, AZ

Rating:

1.0

Unauthorized charges, customer service is lacking and many mistakes. I drove out of my way to go to this location and my was it a mistake. Next time, I e'll use the location closest to me.

Rating:

5.0

Great facility and great staff

Rating:

5.0

Great Place

Rating:

5.0

Thanks