Easy experience
Franklin PryorCustomer Reviews for U-Haul Moving & Storage at Estrella Mountain
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our unit was allowed to collect a massive amount of dust as it's an outside unit next to the newly created Uhaul building, we lost access to it for over a month, as they removed the asphalt without warning and didn't provide an safe route in. They were nice enough to comp us one month, but that doesn't cover the cost of time and effort to clean and move that unit. There's dust in the momentos which were sealed in boxes and totes because of the lack of care to at least provide a cover for the units that were exposed to the construction site. Mind that this was 3 to 4 months of construction.
Tyreil Thomas | Overall ExperienceGreat customer service and clean facilities!
Patsy Little | Online Move InI didn’t like the frequent price increase. That’s why I took my things out of storage. It was becoming too costly. It started to feel like I was wasting my money.
Lynnette Jackson | Overall ExperienceWe are moving to the indoor, from the outdoor , it was aweful dirty. From all the construction it got very dusty dirty.
Lisa Casavant | Online Move InAll staff were friendly and helpful from the beginning to the end of my rental. Thank you all very much for being nice people, I appreciate that so much.
Mary Selleck | Overall ExperienceAlways a good and wonderful experience, keep up the excellent work!
Timmothy Garcia | Online Move InThanks- as we’ve moved, it was too far away but everything was great for the years we were there
Cynthai Jamison | Overall ExperienceWe moved into another part of the facility. During the summer our units location was at or above 90°. We were told that it was because of the windows near our locker. It was literally cooler on the first floor. We used to be on the second level (smaller unit) so I waited until another unit on that level became available.
Eric Rehnberg | Overall ExperienceI’ve never used a storage unit so I was very happy to see carts for use at the facility. It was so easy!
Sarah Leas | Online Move InThe only complaint I would have is the late fee. Especially those who are in a situation like I was being homeless and trying to pay for an extended stay and all the others bills we had. Not saying there shouldn’t be one, I think it should be lowered. Other than that I was pleased.
rakiesha walker | Overall ExperienceMy experience at this facility was great!
GREGORY MERON | Overall ExperienceEach and every time we visit your establishment the employees are very courtesy very professional very friendly very patient understanding we've never had a problem for any issues with. The staff. At? All.
Donald FARMER | First ImpressionsAmelia was great and super helpful with the move-in process. Everyone at this location was super helpful. We first stopped by on 12/24/2023 to return our Auto Transport and everyone was very pleasant and helpful and the return process was very quick and easy. We returned on 12/27/2023 to move-in to our storage and return our one way rental truck and again, everyone was very pleasant and helpful and the process was very quick and easy. The only complaint I have is the restroom located by the office. Not the cleanest and could use a good cleaning daily and several 'touch ups' throughout the day. The restroom that was closest to my storage unit (located in the new building) was not accessible at all and that forced me to go back to the restroom located at the office. I understand it is a public restroom, but after on the road and moving and being a female (meaning you can't stand, you have to sit or squat), a clean restroom is much appreciated.
Serena Robinson | First ImpressionsCoty and her team are the top U-Haul team in the west valley. From the propane fill ups , the rentals and the storage. The storage is always clean, the right temp and I never worry that my stuff is going to get stolen.
Arthur Najera Jr | Overall ExperienceVery awesome staff that go above and beyond to take care of they're customers.
Timmothy Garcia | Online Move InI had 4 units and no problems with them at all. However, 1 unit was supposed to be set up for an automatic credit card payment same as the other 3 but twice I was notified that my payment had not been received when it should have been paid by CC. Wish I didn’t have to go through that hassle 2 times. Unit was #1223.
James Henderson | Overall ExperienceI could not have been more pleased, The staff was awesome the facility was spotless, I can’t thank you enough for the service you provided and I will see you again in the spring
GWEN CHADSEY | Overall ExperienceLouis was very helpful....super nice guy!
William Klingberg | Overall ExperienceStaff was very friendly and knowledgeable. The experience of renting a small storage locker was simple and seamless.
Dan Mitchell | First ImpressionsThe numerous yearly rate increases were to often and never worth it. Then when I left I was told I would be pro rated for the 3 days of the billing cycle I was there for but when I went in to check out no refund was issued
jeremy bell | Overall ExperienceAs with all retail locations it seems there is a lack of good trained employees. The employees that are there are doing more than what one person can reasonably do, but they are doing a good job.
Dale Hurd | Overall ExperienceSo sorry that I had to cancel my storage, it's just that we have a 4br house and we decided to use 1 room for all my Xmas collections / containers. Thank you for your understanding and a great service.
Margaret iriarte | Overall ExperienceVery easy to use and even the people onsite made rounds see if anyone had questions.
Diana Lopez | Online Move InVery helpful and pleasant staff!
KATHLEEN MEANS | Overall ExperienceTatiana was so kind and patient with my husband and I. She answered all our questions thoroughly and we felt very comfortable choosing uhaul to store our important household items. It was a disappointment our new to us home wasn’t ready and Tatiana’s treatment of us was so appreciated in our situation. M
Mary Selleck | First ImpressionsNever had a single issue with this facility. Very satisfied
DIANA RUBIO | Overall ExperienceI really liked the staff help & information.
willian Santana | First ImpressionsAll good
Shirley Rackner | First ImpressionsThe whole thing went smoothly, answered all my questions
Dakota Dady | Overall ExperienceThe staff were friendly and willing to help
REIGN WILLIAMS | Overall ExperienceOver the years everyone at this facility has been extremely helpful and knowledgeable. Thank you!
Emily Salas | Overall ExperienceN/a
Jose Parra | First ImpressionsJames was great to work with. Professional and friendly.
Jeffrey McKisson | Overall ExperienceThe facility was very easy to navigate and clean. The staff were very helpful and friendly.
Justine Seares | Overall ExperienceKeep up the good and outstanding job!!!
Margaret iriarte | First ImpressionsIt is well run it is the only place in az we use
DENNIS SONDREAL | First ImpressionsOnly problem I encountered was that the facility did not have the original storage unit I had reserved which was a a 5X10.
Tania Ruiz | First ImpressionsStaff was undertrained and very matter of fact. Employee did NOT know hours of access. She “guessed” no explanation of security card use. I was given a map. When questioned as to why additional contact info was needed for someone outside of my household., employee said “ its our policy… the app would not take decent photos, although truck rental in TX worked fine. When asked what happens if someone doesnt have a smart phone… employee replied… “ you cant rent from us”. Basic help in identifying and locating the unit would have been helpful. I could not in good conscience recommend a storage unit from this location. Common courtesy is expected, cold snappy answers will get nothing but a reciprocated attitude.
JAMES WELLER | First ImpressionsThe facility is top notch, however, the customer service is terrible especially when it comes from the General Manager. The Cody manager was very disinterested in being helpful, issued me the wrong truck to move my property into storage…after I notified her 4 attempts, after 45 minutes of trying to check out the condition of the moving truck, she continued to be unhelpful and unresponsive…another employee simply said “the check out process in the app doesn’t really matter, just take pictures and deal with it on return” Around closing time I was approached by another employee wanting to correct my rental contract because I was issued the wrong truck…I was really annoyed to hear that after I made multiple attempts and an hour of my time wasted in an effort to get that resolved at the start of my rental. I would like to speak to someone above the General Manager about my experience PLEASE!
Israel Delgado | Online Move InI was in that storage unit for over 8 years. Over those 8 years, I used the rental services many times for my business and have been happy with the staff and condition of the rentals.
ROBERT HILL | Overall ExperienceGreat site and convenient. Very clean!!! Will be using this site if I need it again.
Rachael Clepper | Overall ExperienceOnline processing to get a storage room was horrible. Provided wrong information. Not enough knowledge on what they were selling. I end up having to upsize my unit because the storage room was too small . The representative was not listening to what I actually needed. My move was stressful as it is . But the online service sure did put the icing on the cake . Luckily the representative at the actual store was helpful show me what size unit I needed and they had open unit for me
Shaniece Harris | Online Move InFemale office person is extremely rude. It takes forever to get someone on the phone. I wound up switching storage facilities because of this.
robert rosenberger | Overall Experiencehelped me out so much
Johnny Seymour | First ImpressionsVery helpful staff. Nice storage company to work with. I highly recommend this facility.
Chaplaincy for the homeless | Overall ExperienceSo nice to have the carts to help us.
Erin Ethier | First ImpressionsThe over head light above my unit has been out for at least 4 years. I reported it but the bulb never got replaced
Sandra Cantwell | Overall ExperienceMy first month was supposed to be free . I was in there for less than a month and I was charged a full month bill and sent to request my refund from a different location.
Stephen Fomeche | Overall ExperienceLet me start off by saying that I was very dissatisfied with the entire process of making reservations online only to have them disappear, reserving a truck only to be told to get it I would need to go out of state to pick it up and even though I go through the app process to pick up the truck I am told I owe 2x my reservation. By the time I showed up at this facility I was wrecked. ANTHONY checked me in to the unit and was responsible for checking the truck in as well. Give this guy whatever you need to keep him around! I was going to never use U-Haul again and I was going to let everyone know it. ANTHONY turned that all around. He was courteous, professional and didn't just make it right financially but treated me like I was a valued customer. THIS guy needs to train all your people and especially your 3rd party vendors and online people. You went from 0 stars to 5 because of one person doing his job well. If you would like to know more please email me at Justin@Walters.bio and I am happy to help anyone who is interested both sides of how this happened. I am again a satisfied customer thanks to ANTHONY. Warmest Regards, Justin Walters
JUSTIN WALTERS | First ImpressionsI used the facility on Citrus right off I-10 in Goodyear. Clean, well maintained. I had a unit for 5+ years and my main gripe was the continued raising of rent. I believe it went up almost $30 in the five years I was there. That’s a steep increase in a short amount of time.
Brent Mann | Overall ExperienceParking for inside storage was a little problem a couple of times,
Ronald Smith | Overall ExperienceNo comments
Charles Philips | Overall ExperienceThe staff at this facility are excellent, very helpful and trying to get you in to the best that fits your needs. Always greeting customers with a smile and I have enjoyed doing business with them.
NANCY VELLALOS | First ImpressionsJoshua in the office was helpful, patient, and really nice!
Kelly Hopler | Online Move InDid a great job !
Jacobo Hernandez | First ImpressionsI only had to deal with the staff a few times but whenever I did, they were very helpful. thank you.
Pitthaya Pholyotin | Overall ExperienceThe staff was very helpful and fast, we appreciated finding a suitable space in such short notice. Thank you.
Joyce Moran | First ImpressionsIt's hot inside. It says temperature control which is probably the case but it'd be nice not sweating moving your stuff. It's okay to lower the ac just a little bit it won't hurt the pockets with all the money they make
Alyssa Tellez | Overall ExperienceFriendly and knowledgeable staff . Facility is always clean and maintained .
Kraig Hansen | Overall ExperienceVery clean facilities,All employees were outstanding great customer service. Thank You
Steve Elder | Overall ExperienceEcxelente servicio amabilidad y profesionalismo gracias
Tomas Gutierrez | First ImpressionsI’ve been there 3 1/2 years. A waste of money for me but that not your fault it’s mine. I ended up giving everything away. Manny was there in the beginning and he was very good. It’s a shame the staff now is rude they don’t smile need to work on them
Mary Wilson | Overall ExperienceI never had to use a storage facility before and I was very satisfied with your company. The only issue I had was getting around the fenced construction area where my units were located. I had to back up the trailers to get to it and that made it a little inconvenient. Other than that, I would definitely use U-Haul in the future for storage needs. Keep up the great work.
Luis Manjarrez | Overall ExperienceFriendly staff and well maintained facility.
Kraig Hansen | First ImpressionsEasy access, right off the interstate. Easy to unload, clean and staff are very helpful.
Rene Mumme | Overall ExperienceIt was a seamless and quick procedure to rent another unit. I can’t emphasize how impressed I was with your staff, each step of the way. Thank you.
Roman's Oasis | First ImpressionsIt’s a nice facility and it held my stuff. The unfortunate part about it is every time I heard the alarms go off I never saw an employee look to make sure everything is ok, also it seemed like every couple of months they raised the rates for what they say is keeping the facility upkeep but never saw any changes just them building new storage areas. Glad I got out just 4 days before they raised the rates again.
Derek Papiro | Overall ExperienceGet my email off this account please
Michael Castillo | Online Move InDon’t advertise that you are a proud supporter of Military Veterans but will not offer Military discount at all locations. In addition to that you raised the storage rates right before the holidays and didn’t offer a grandfather provision to those who have been faithfully paying for storage rent on time.
Bret Hobbiebrunken | First ImpressionsThey didn't explain that I had to sign in and out to use my pin to get in the building. Other than that it was great. Wish it wasn't so hard to get the carts through the door. That bump on the floor makes it extremely difficult.
Ivana Temple | First ImpressionsThe only issue I have is . When I got out of my unit I was told a a date that I could move out and not get charged for another month. I did that and have the printed copy of 0.00 charge but then today I got charged for another month. I called customer service only to get sent to call waiting and then got hung up on I still need support in getting my money back as that was the agreement that I asked about .
CARLOS DULLUM | Overall ExperienceThe young man helping was knowledgeable, understanding and professional.
Tim Brown | First ImpressionsThe construction made it difficult to get to our space. The dust on all of our belongings was horrible.
brad Guck | Overall ExperienceWe moved from North Dakota to Arizona and did a Google search of this place. Super friendly staff, clean and everything went smoothly.
JODIE BUNKER | First ImpressionsThe experience was so good, i extended my rental unit 3 months. It was supposed to be a simple 30 days, but the site made the extension a better choice. We’ve now moved to Central AZ and are no longer in need of a unit. Thank you for a great experience!!!!!
Armand Veldusea | Overall ExperienceThe chain-link fencing is to close to the outside units but I’m an experienced driver and managed it ok; others might not.
John Walker | Overall ExperienceNever had problems. On-site staff friendly and helpful.
MONICA FERNANDEZ | Overall ExperienceAlthough we didn't have the unit for very long, we would use this particular UHaul location again. The staff was knowledgeable and friendly.
Jeanne Davis | Overall ExperienceGreat customer service
MICHELLE RODRIGUEZ | First ImpressionsOverall impressed
Tom Durga | First ImpressionsClean facility, friendly and professional service.
JAIME tovar | Overall ExperienceFacility was supposed to be air conditioned but every time I went there I nearly had heat stroke being inside the facility. Every single time I went there the alarm went off. Sound was way above safe limits. Even thought it was 24 hours if you went after office hours the only door that you could use to access the facility was a small man door. Large doors were locked with a notice to not open or alarm would sound. Not convenient for large sized items. Not enough parking so people would use dock spaces to park their cars. Many times I had to wait for for someone to move a car so I could back a truck up. Price amd service was really only good thing about it. Facility is under sonstruction so I hope problems will be addressed.
Christopher Strick | Overall ExperienceDisappointed that monthly rate is paid in advance with no prorated refund in move out of before one month
Samantha Bass | Overall ExperienceThank you it was great!
Darcy Brockman | Overall ExperienceProfessional service and friendly environment.
JAIME tovar | First ImpressionsGreat customer service and friendly staff .
Kraig Hansen | Overall ExperienceOther than changing my monthly price without notice there was no issues.
Jessie Duke | Overall ExperienceClose to home and helpful staff
Rodney Royal | First ImpressionsIt was very nice
Marlene Window | Overall ExperienceThe staff was ver informative and helpful.
RUBY GRAVES | First ImpressionsStaff was very helpful with entry and exit. Your indoor accommodations were excellent. I would definitely recommend the U-haul storage on Citrus Drive.
James D comcaux JR | Overall ExperienceCustomer service is Awesome. Staff are doing a fantastic job. Thank u guys.
pam tomasyo | First ImpressionsSome female that worked there wldnt honor the free month of storage even though a contract had been downloaded onto my U-Haul acct. Was yelled at to leave the building and when I refused so I CLD get answers she pushed a panic button and called the cops. I waited for them since I knew I had done nothing wrong. Police let me and my husband leave after I told them my side of the story and told them to look at the video and then they wld understand where I was coming from
Michael Hernandez | Online Move InThe so-called mgr wld not honor the 1 month free storage, when confronted, she called police on me and had me 'removed' from the facility. She didn't even take the time to hear my question before shouting out that they wld not honor the reservation. Very poor customer service performed by the 2 other workers there with her also. Will never use U-Haul for anything again, that's for sure.
Sonia Hernandez | Online Move InThat latch on our storage did get stuck a few times. I was not happy about that. But I definitely would recommend Uhaul to others. Thank you for everything.
isiah williams | Overall ExperienceGood and fast service, sarah was very helpful with letting me know where to find anything i was looking for, such as bathrooms and stairs.
james Crouch | First ImpressionsOn move in I had TONS of issues I already reported. On move out I & others were there for our 24 jour access & couldn't access it till the employees came at 9am! Saying the power was out, but I saw him enter a code in the box then it worked. Its supposed to bev24 hour access
Jelsa Seid | Overall ExperienceI would probably still be renting with you but with the recent price increases within the last 6 months it kind of price me out of the unit
wayne lewis | Overall ExperienceHelpful & friendly staff! Great location. Building is clean. I would recommend to everyone.
Rene Mumme | First ImpressionsI felt the access hours ending at 7 most days was a bit inconvenient especially since I work some times until about 8. But overall a great service and location was super convenient.
Victoria Perfecto | Overall ExperienceDakota was professional and friendly. Got us fixed up quickly.
kelly strong | First ImpressionsThank you for working with us
Michael Moreno | Overall ExperienceI would have never left but I moved to the East valley and this facility wasn’t convenient any longer.
Tristan Rhoden | Overall ExperienceGetting the unit and moving in was a breeze, it was the truck rental that was not a pleasant experience and a concern has already been submitted.
Jessica Whitlock | Online Move InToo pricey
margarita ortega | Overall ExperienceStaff is courteous, well informed and Professional. A pleasure to do business with them
PAULINE FERNANDEZ | Overall ExperienceI will choose your company again as well as recommend to any one in need of your services.
Semaj Perrin | Online Move InReally great and helpful staff!
Ricardo Saucedo | First ImpressionsThe people were wonderful to work with. They were right there & wanting to help. Great facility
susan tetreault | Overall ExperienceI will always use uhaul as my truck rental and storage company whenever I need it. From the first time you step into the facility The fast friendly and on point customer service is what I have come to expect from the company and I am never disappointed. Great job as a whole uhaul! I recommend you to you to everyone. I
Seneca Boismier | Overall ExperienceStaff was always helpful and polite.
kathi jarboe | Overall ExperienceIt was frustrating that the manager would never change the account from my deceased husbands name to mine even after giving him a death certificate. It was hard seeing my husbands name come through monthly on items after I went through the trouble of having it changed. I made three calls and sent two emails to no avail. No customer service or consideration to someone grieving.
Charles MOORE | Overall ExperienceVery good overall. Thanks.
Frances Horton | Overall ExperienceI was glad to have a storage unit, as it came in handy.
Tia Troutmon | Overall ExperienceAs usual, U-Haul has always provided my family and I with an excellent experience with both rentals and storage. Their facility has always been clean and the staff has always been very friendly and helpful.
scott sarver | Overall ExperienceThis place is a joke, I think they purposely remove the auto pay from your account to collect the late fees.
Kimberly Mate | Overall ExperienceMy first few months the autopay would randomly be turned off and a late fee would be added to the unit. I paid 5 out of 7 months with one unit having a late fee. I just wonder how many other $28.99 late fees are being paid by families that set up autopay.. either the system is faulty or the employees there are doing this and it’s a total rip off!!
Kimberly Mate | Overall ExperienceGreat storage place I highly recommend it. Had stuffed stored there for a number of years.
Mary and Ron Green | Overall ExperienceThanks Manny. Manny has been very helpful and polite. He has great customer service skills and knowledge.
Sylvia Fairfax | Overall ExperienceI had been renting a unit nearly a year. My rent was do on the 10th of the month. I called on the 9th before I drove the 3 hours to the store and they told me they had a trailer. When I got there we loaded our truck but they could not get the computer to release the trailer. Ao they reserved it for the next morning hoping then it would allow me to rent it. They assured me that i would not be charged for another month because it was not my fault they could not give me the trailer to move the little bit of my stuff that was left in the unit. So the next morning I drove again 3 hrs but this time the trailer was allowed to be rented which we did.first we loaded our truck then realized we really didn't need the big trailer so I ask if I can switch to a smaller one. Which we did. They saie they would credit my debit card account for the diference in the two trailers which was about 50 dollars. Plus the unexpected charge of another months rent almost 150 dollars. And when I ask when they were going to fix it. I was told yesterday morning. On 10-10-2021 someone would call me, here it it 10-11-2021 @ 4:30pm havent heard a word. I know to them 200 dollars might not be important but i am on a fixed income and that's a third of my income. Ignoring your clients is not a good business practice. Especially when I've been using there business for over 35 years 🎃
CHRISTINE FLORES PEREZ | Overall ExperienceManny was great. He was professional and provided top notch service.
GARREN TIBBS | First ImpressionsNot very nice and very expensive and prices still go up each year.
Nancy Nichols | Overall ExperienceThe monthly rents continued to increase dramatically, multiple times a year and found storage cheaper
David Morgan | Overall ExperienceStaff was very friendly and very helpful
CHARLES SALAZAR | First ImpressionsDrive up lockers entrances ALWAYS had numerous amounts of gravel and dirt. Had to sweep constantly when loading and unloading. Otherwise, this storagecenter was excellent. Good job.
Alan Aggson | Overall ExperienceWe have used U-Haul several times in the past in Washington State. Your staff was helpful and friendly!
kathi jarboe | First ImpressionsMuy amable el personal, todo fue muy cordial y eficiente. muchas gracias ¡¡¡
JOSE CHAVEZ NUNEZ | Overall ExperienceThe staff are extremely helpful and very friendly answered all my questions I would most definitely recommend this place to anyone
Dawn Hamelton | First ImpressionsLove the easy in and out. One-stop shopping
Joycelyn Canidy Scott | First ImpressionsPrices became too much to continue.
mark guy | Overall ExperienceStaff not helpful at all and they do not answer the phone Ever. Not professional at all it’s actually a bunch of young 20-25 yr olds that just don’t care.
Sandra Rizzo | Overall ExperienceGave us a unit that was already in use, went back to the front and ended up with nothing. Also got charged for a lock online, please process a refund!
Veronica Botello | First ImpressionsWith you a few years and no issues
Patricia Poindexter | Overall ExperienceLoved it there….relocated so had to move to location closer to home.
susan nelson | Overall ExperienceIt would be nice to have lights in the unit. Even if they were motion sensor. Just a thought.
John Wetterlund | Overall ExperienceBetter air conditioning is the only thing I can think of.
tiffany shallbetter | Overall ExperienceMuy feliz muy limpio y fácil de aseder primera vez que rento un lugar muy bonito y que fue cómplice de guardar mis cosas por 7 meses mientras esperaba que me dieran mi nueva casa una hermosa experiencia ♥️
ZURISADAI ROMERO | Overall ExperienceI will most definitely use this location if I need another storage unit in the future!
Chawndra Locket | Overall ExperienceI always use U-Hsul
Jacqueline Monroe | Overall ExperienceThe best cleanest and most friendly staff I ever encountered at a storage facility
TOMAS FIGUEROA | First ImpressionsVery well maintained and clean facility
donna Coleman | Overall ExperienceThis is a beautiful facility with nice carts to help in moving. Everything was good about this place except that my husband got stuck in the elevator!
Louise Tregaskis | Overall ExperienceVery professional and thanks
LELIA HANEY | First ImpressionsEasy and simple. Great staff. Answered all questions without regard. Clean and safe.
Daniel Stockel | Overall ExperienceThe facility was spotless when we first rented and the longer we stayed the worse it got. I addressed it with the manager and I found him very rude. I have a cleaning company so I know what clean is and what your facility should look like. We store our trailer at 303 and northern and my brother in-law has and inside unit over there and you could eat off the floors in there it is so clean.
carol lavine | Overall ExperienceGoodyear location has amazing and helpful staff members
Evelyn Harding | First ImpressionsEspecially appreciated that every hallway is individually air conditioned. Also appreciated that a space is provided where usable items in good condition can be left for others to take if they wish. The whole facility is very well constructed and maintained and the personnel are very friendly and helpful. Couldn't be more satisfied. Highly recommended!
Rio Beckwith | Overall ExperienceEasily accessible, clean facilities. Lots of hand carts that steer easily.
Louise Tregaskis | First ImpressionsThe staff was so professional and helpful, bot to mention the young man (Daniel) who helped with our moving truck was incrediblely kind and super helpful. My family has used this place before and they have always gone above and beyond to be helpful. The facility is also always very clean, much more clean than any other storage place I've been to. And the manager Manny is dedicated to giving the best service he can.
Rhiannon Payte | Overall ExperienceThe guys were very helpful!!! Thank you
Paul Steinbrenner | First ImpressionsThanks so much for all your assistance, we really appreciate it.
nancie plum | Overall ExperienceTo call is ridiculous. 3 hour wait
Christina Holguin | Overall ExperienceThe staff has changed a lot. So it’s hard for me to answer this question. U-Haul is a bit expensive. I will have to call on that. I don’t know the new staff. I do miss the old one. They treated me terrifically. Your manager is not easy to work with. But he keeps a clean store.
laura kagel | First ImpressionsIncredibly warm, friendly and helpful front office staff. Quick and simple check in.
tiffany shallbetter | First ImpressionsThe staff is very friendly and personable. The storage area is always clean. I have rented several things from this location on Citrus Rd in Goodyear, Az. Their rentals for trucks and trailers is also excellent. I do recommend this u-haul location to everyone who asks me where I rent from.
Helen Stanley | Overall ExperienceGreat experience!
Denise Otero | First ImpressionsGreat customer service. The location was very clean and they must have some of the friendliest employees ever. I will definitely be recommending to friends and family. All thanks to the staff at this location.
Noel Rodriguez | First ImpressionsThank you ☺️
DAWN GARRIDO | Overall ExperienceWhile most staff were friendly and polite, none went out of our way. When we moved out, we moved into a Uhaul container for transport, and the window was supposed to be 12-6p. We verified this twice: on the phone making reservations and in person at the facility 2 days in advance. When we arrived, we would only have access for 3 hours because the only forklift driver was leaving at 3 (the office is open until 7). We went over by 10 minutes, so their solution was to “park a truck in front of it,” which they did not do before we left, and probably never got done. Overall the facility is clean, with nice bathrooms and good AC. Our stuff smelled musty in the last month there (a first after 2 years of use), but I know that’s not entirely their fault.
Jennifer Faer | Overall ExperienceI felt like family
CHARLES SALAZAR | Overall ExperienceThe staff who was working that day we’re nice and helpful
Ronald Browning | First ImpressionsI would not recommend this uhual based on the interaction with a worker 5/3/21 at 10:45 am. He was rude and condescending. I had to go back to the office because there was a green tag on my storage and i had no way to take it off. I ask the gentleman “hello i have a lock on my storage is there anyway to take it off” he goes “is it a lock or a tag” and i go “i believe it is a tag, do you mind coming with me i don’t have scissors” he goes “you can’t just rip it off?” So then he follows me to my storage and goes “see you have a tag not a lock!” In a rude manner and i go “ oh sorry i guess it’s kind of the same thing to me” trying to lighten up the mood and he goes “no not at all! They’re totally different!” In a snarky tone, then he proceeds to rip of the tag and go “see all you had to do was rip it off like i told you” this employee made me feel incompetent and bothered that i asked him to do his job. 100% will not come back.
Amber Lyles | First ImpressionsManager was very hospitable and professional. Took his time to explain rental process.
Saffie Tunis | First ImpressionsWe have used this facility twice and have been very happy with it both times. I have recommended it to several friends and family!
Jeffrey Ross | Overall ExperienceThe gentleman that helped me didn’t explain the accessing hours kr anything. He also told me there would be a lock inside the unit but there wasn’t. He didn’t offer a receipt for my transaction. He asked me for a four digit code but never told me what it was for. Didn’t explain how I need to make my monthly payments for the storage unit.
Kimberly Mate | First ImpressionsOverall a great experience!!
RICHARD DE LE REE | First ImpressionsGoing through the process to rent was easy. However, it kept mentioning a map to find where to park, but there wasn’t one. And they tried attaching it to the email but the link was broken. Thankfully someone was there and was able to direct me where to go. Once we figured out that part, it was smooth from there. Super thankful for such a clean facility to trust housing my items.
Vanessa Mateo | Online Move InYall took away the stress of moving from state to another. I just wish the truck pick up and drop off was the same place as the storage room.
Walter PARKS | First ImpressionsCould have access to midnight
enya baker | First ImpressionsVery nice and helpful service!
valerie kahikina | First ImpressionsNone
James Hyman | Overall ExperienceEmployes need to answer the phone in office instead of ignoring it all together.
Bryan Johnson | Overall ExperienceEmployees are always very courteous and helpful
Beverly Leas | Overall ExperienceThe only issues I had was with the access cards. No matter which card was used and were it was swiped to disarm the alarm it failed to do so. every time the unit was opened the alarm would sound. Other then that the staff were outstanding and very helpful in every matter.
WILLIAM LIPE | Overall ExperienceThe person checking me in didn't seem to know what to do. The lights on the second floor wouldn't go on for several minutes. We had to work in the dark until we were almost finished, then the lights came on. I liked the way everything was neat and there were signs to answer most of my questions. I like the nice push carts we can use and the place to put items we no longer want.
Susan J Crowley | First ImpressionsGreat experience overall. Unit was well kept and property was well managed.
James Yogi | Overall ExperienceThe staff is always friendly and very knowledgeable. I went there to rent a truck and move out of my storage unit and they got me a good deal on the truck. I returned the truck to a different location and forgot to confirm that I was not needed the storage unit anymore but Manny took care of it and sent me an email.
David Noel | Overall ExperienceFirst person I worked with was no help and seemed uninterested in my business. I talked to a different person one hour later and he was great. During my visit I worked with 4 oeoplr. 3 were great, one was horrible
Joe Bannon | First ImpressionsStaff ‘went out of their way’ to find us a unit In size we needed.
Dennis Sondreal | First ImpressionsGreat, clean efficiency recommend
tracey gordon | Overall Experiencesuper clean well lit and clean bathrooms well worth the money
Arthur Welch | Overall ExperienceGreat customer service, I will rent here again.
Timothy Lindsey | Overall ExperienceThe unit was clean and easy to access.
Debra Velazquez | Overall ExperienceWe had a leak in our unit that ruined property, and because of the customer service being so poor we didn't even bother to try to get it rectified. The customer service is lacking. Upon visits just being in line to get help, I've seen a grumpy bearded manager with attitude towards customers and sarcasm and seems to hate his job. A smile or positive attitude goes a long way when having issues with a truck, or unit, or payment issues. We rented a truck went through the whole process to find out it did not even have gasoline before driving out, which means they probably didn't inspect anything else, tires or damage etc..We had to re-register a different truck and go through the app., etc, etc, after waiting in line again. When returning the truck we were not informed of having to return the truck to that exact location as there are many U-haul locations much closer to where we were moving. We had so many bad experiences with a lack of communication or just plain attitude in the years we rented. We spoke with a person about how our card we swipe to un-lock the alarm doesn't work and were told to come into the store to swipe which is very inconvenient at this location, instead of fixing the problem, so we could swipe closer to the unit we rented. One last issue we had was we rented a few years and had trouble making a payment one time, "One time," and when calling to a customer service rep we were told of a one time pass, or delay in payment for one month. We tried contacting the manager multiple times and left messages that were never returned, only to find out that the next CSR representative we spoke with said that was incorrect based on our payment method type. At that point we were also charged late fees for the improper communication of the first CSR respresentative that supposedly put notes on our account about what we were initially told. Overall, I would never use U-haul again or recommend any of there services. We now rent a unit with another company
Josh Denk | Overall ExperienceI had an outside storage and this was my FIRST and LAST experience with having an outside storage. I was told it’s just like having a garage. But little did I know that most of my stuff was ruined due to the debris. I don’t think there was ever a spray for pest because my storage was infested with spiders and pests. When we asked staff and management about it, they said there is nothing that they can do. And they never answered weather there was a quarterly spray for pests. Overall, this specific location is really busy and I’m sure business takes more presidente than service itself.
Gennieva Mendoza | Overall ExperienceEverything was easy, well laid out and would recommend
Ronald Sherrock | Online Move InJust what I needed, everything was made very easy.
Cody Maynard | Online Move InDakota displayed exceptional customer service. Thank you Sir, keep up the good work. Some in the industry have yet to acquire such skills.
cami hudson | First ImpressionsManny, helped me by phone. He was very polite and took my information and got me set up. On arrival the young man was polite and gave me a map. he told me if there was anything I needed just to let him know. Everything was nice and clean. The whole staff was very friendly!
CHRISTINE FLORES PEREZ | First ImpressionsEmployees were very friendly.
Al Morga | First ImpressionsVery excellent experience. Would do again
James Hyman | First ImpressionsX
bryan barton | First ImpressionsNice place
donna Coleman | First ImpressionsAmazing staff, always willing to help with anything they can… Will definitely continue to recommend this place to others.
faustino hernadez | Overall ExperienceVery happy with the facility and the way it was operated, the only reason for leaving is I found a unit much closer to my residents. It saves me a lot of travel time. Thanks
Rick Medina | Overall ExperienceJust didn't want to pay to keep my junk in storage.
Tyler Hawkinson | Overall ExperienceExcellent customer service at all times Unlike the facilities at 2626 Indian School Road Phoenix AZ Experience I had after I left goodyear facilities
rosallie maneer | Overall Experiencethe person i met on 10/23/20 at 1 pm was rude and very unhelpful. so i went to another uhaul place and spend my money and got a storage unit. as long as he is working their I will never return.
Roxanne Bowens-Mosley | First ImpressionsStaff was not pleasant and appeared unhappy and nonattentive our first move in day. It took several minutes to be helped and when we were helped it was not the nice customer service I would have expected on a first time experience. Check in was not explained well and my husband was hollered at (to come to the key pad) from the man at the dock when he did not check in on the key pad prior to opening our unit. I expressed my concerns in an email. After a few attempts to return a call back to management with phone number provided, I was rerouted several times to the Sales line. My husband attempted twice to speak directly to the manager and waited in line for over 30min each time so he had to walk out. Overall it turned out okay as well did not have to go back into the office and have any future encounters with staff after the initial check in process (until out move out yesterday). The man who tended to my husband yesterday was a new man and he was professional and pleasant. As for the appearance of the storage facility it was nice overall. When we moved in we had a complimentary discus lock on the floor of our unit which was a pleasant surprise. It was nice but we did have a black widow spider we found on our first day we moved in that my husband killed. He also took bug spray to kill any other bugs in the unit that would possibly get into our belongings.This was our first storage experience and were unaware of the dusty dirt that got on all of our belongings but I'm sure that's to be expected as well as we are in the desert. This storage facility was convenient and only 10 minutes from our new home. We like the convenience of the drive up unit, and that it was an open storage (not gated) and convenient access hours 5am to 10pm.
Katrina Medrano | Overall ExperienceThe storage unit worked well and the customer service was very good. Thanks for all your help in making it a good experience.
marty lee | Overall ExperienceMy only issue was the high increases on the storage unit. It did not get any bigger, so why such a large increase?
Jennifer Meilleur | Overall ExperienceManny and his crew are superb! Very helpful and always have a solution. They go out of their way to make sure the problem is solved. The facility is clean and well kept. Especially Will Covid restrictions.
penny gambino | First ImpressionsThis facility was maintained well and the staff has always provided excellent service.
Chris Kartes | Overall ExperienceManny was the best. Some of the staff could be more friendly; but Manny is an excellent manager and any small issue we had, he was very quick to problem solve. We appreciated the diversity of his staff.
GEORGE AND LISA WEATHEROY JR | Overall ExperienceManny Garcia and his staff is nothing less than professional. I would NEVER recommend this place. They are very deceitful and do not ever return phone messages.
Darryl Brandt | Overall ExperienceReserved 2 units. 10x10 and a 10x15 on 8/31. Went in 2 weeks later and they gave them to someone else. Offered me a 5x10 since that’s all they had.
Prudencio Perez Jr | First ImpressionsI was very happy with the service at this u-haul . I also had to rent a truck to move at the last min when my movers didn;t show up and we had to move our selves . I would recommend this u-haul and I would go back again if I need there facility. The staff was always very nice and helpful .
FRANCES VIZINHO | Overall ExperienceThe entire staff was wonderful and helpful during our experience. Joseph went out of his way to ensure we had everything we needed, staying after hours to help. He was a great person to work with.
MELISSA ANDRASCIK | First ImpressionsWe were very pleased by having a unit we could rent & close by but also by a very pleasant staff & cleanly facilities
brian king | First ImpressionsManny Garcia is great to work with. He made the whole experience great.
daniel maxberry | Overall ExperienceNo problems, easy access and plenty of storage options.
Vaughn Watson | Overall ExperienceCustomer Expectation is way above and beyond.
VINCENT GARCIA | Overall ExperienceGreat service ! Clean and secure facility. We had rented a car trailer for our move from CA to AZ. We didn't know we were eligible for 1 month free for the smallest unit, it was a nice surprise and it was more than enough for everything.
Donna Menendez | Overall ExperienceMy only complaint is that the a/c didn’t work in our section of the building for the last week or so. They did get it repaired, but we did note that the cooling temperature was about 10 degrees higher than the signage said it would be.
KELLY SCOTT | Overall ExperienceThe elevator got stuck, wouldn't open, but the manager and staff were very accommodating by allowing us to keep our belongings in the truck until the elevator was fixed. Even gave us a couple more days of rent free storage.
Bob Linton | Overall ExperienceThe only complaint I have is there was a huge pile of ants and numerous beetles right outside my storage unit. After numerous calls to the facility and almost 3 months later...it still wasn’t taken care of. We removed our items after discovering the pests were getting inside the unit as well.
Valerie Gerstenberger | Overall ExperienceThey were really good never had any issues with them. The staff was very friendly. And they always asked if there was anything we ever need just to let them know.
patsy ollerton | Overall ExperienceVery knowledgeable and friendly staffs. Made our move very convenient. Thank you.
VINCENT GARCIA | First ImpressionsFriendly staff. Got us in and out quickly and efficiently
EMILY GUTIERRES | First ImpressionsWonderful. Staff was very helpful and the place we kept clean at all times.
Kevin McKinney | Overall ExperienceManny was very helpful with the rental of a storage unit. We returned a car trailer from our California move to Arizona. The return crew wad very helpful. If we every need to move we will use U-Haul.
Donna Menendez | First ImpressionsNot only were my needs met, but my transition here in Arizona from NY was infinitely smoother due to the help I received here at this uhaul. I had no worries and was provided everything I could need. If I need storage or moving vehicles in the future I know where I will be going. Great Job! Thanks again!
Debra Reiss | Overall ExperienceThe people were all awesome. I would recommend them to any and everyone one that needs storage help
Douglas Groth | Overall ExperienceThe employees were upbeat and friendly
John Mcleod | Overall ExperienceThe gentleman working in the office were very helpful and after a long one way trip from NY, I imagine I was a bit irritable and a bit in a rush to just get it over with. They remained patient, worked with me and explained everything step by step. I was given choices on the type of unit I wanted and in the end found a great one that made unloading incredibly convenient. While the trip had its difficulties, this portion of it could not have gone any better. Thank you to the two gentlemen that assisted me. I will absolutely be using this specific facility again in the future.
Debra Reiss | First ImpressionsThe facility is clean, accessible and easy to move around with stuff.
Ron Rhodes | Overall ExperienceWe enjoyed having our things stored at this facility. Moving things was so easy we like that they provide the carts and we were able to back our truck up to the dock. It was so convenient and helpful. I would recommend Uhaul to anyone and definitely use their services again should we need them in the future.
Adrian Garcia | Overall ExperienceVery secure facility and service was great. Thanks.
Stephen Mendoza | Overall ExperienceThank you for making this transition very easy!
Leticia Drummond | First ImpressionsGreat location, clean and safe facility, helpful staff.
Aubrie Jones | Overall Experience5 stars to the facility Manager Manny and his staff. Always helpful and professional.
Robert Sheade | Overall ExperienceWe had a storage unit for four years, and never had any issues whatsoever. It was very easy and convenient to access our unit, at any time if we so chose to do so. Very clean and organized, and climate controlled which was very important to us. I would recommend this U-Haul to anyone looking to store items, and if you need to control the heat, I highly recommend a climate controlled unit. It is worth the extra money a month, because the heat here in AZ is brutal.
Robert & Gayla Lafferty JR & Meseck | Overall ExperienceAccess card had problems. Electronics can be a pain.
robert leach | First ImpressionsManny is running a good team here. Everyone is helpful. Storage area was well maintained and always clean.
Timothy Newton | Overall ExperienceI really enjoy using U-Haul
patsy ollerton | First ImpressionsThe manager Manny was great and his team who helps run the facility even more so. Curb appeal is great as well as the cleanliness of the entire property. Although I did witness on several occasions a female employee out moving trailers around with the dolly type equipment while doing it watching videos on her phone the entire time. Maybe time to out away your personal cell phone and be more aware of what you are doing and the trucks/vehicles pulling in and out of there. The reason I moved out because after having my stuff there for a year this last month was a bit rough after my dad passed away while I was taking care of him and could not even get help with waiving a late fee. Left a bad taste and moved my stuff.
Heidi Norman | Overall ExperienceAppreciate the carts provided for move in
Fred Edgecomb | First ImpressionsWe had a storage unit for one year while we got settled in AZ and looked for a new home. Uhaul Goodyear on Citrus is sparkling clean, top to bottom, at all times. Everyone is friendly and knowledgeable. The security features are top-notch. Online booking and auto-pay are very convenient. I would use them again, no question.
ELIZABETH CASSELL | Overall ExperienceStaff has always been great to work with. Thank for all your help over the years with my many moves.
Lee Delvo | Overall ExperienceStaff was sharp , professionals . Always a good experience . Thank you for having these folks on board . Gary H
Gary Heath | Overall ExperienceThank you
vidanage dadiwela | Overall ExperienceVery helpful and friendly staff. Always a smile on their face and quick to acknowledge you as soon as you walk in.
steven easterling | Overall ExperienceManny was very helpful with issues we incurred from Pickup that he had nothing to do with
rachel bethke | First ImpressionsGreat location with very well maintained facilities
William Greene | Overall ExperienceIt was very hard to speak to a U-Haul representative when I would call. This is why I rated them average although staff was very nice.in store.
CHARLOTTE PINKNEY | Overall Experiencethank you
Delmar Nelson | Overall ExperienceWhat a great bunch of people!!
Hollyanna Bueno | First ImpressionsAwesome Customer Service!!!
Maria Hernandez | Overall ExperienceEasy transaction all around and professional employees. Over a year rental.
Melanie Depoe | Overall ExperienceI was supposed to be put on autopay which didn’t happen. I then received collection notices. It was impossible trying to talk with someone on the phone: they use a call center for their billing.
linda burt | Overall ExperienceAll was handled well by the staff. The unit was clean & adequate.
john rossi | Overall ExperienceHad to wait a little bit before receiving service but once I was helped by Trevor Valencia everything was excellent. He showed me to the unit and Made sure I understood how the payments worked. Thanks
Allison Conway | First ImpressionsI had three units in two locations and both facilities and staff were great!
DONALD NELSON | Overall ExperienceGreat place to store stuff. Would rent a space there again if needed.
Debbie Wilcox | Overall ExperienceGreat facility, clean and well maintained.
Kenneth Del Ross | Overall ExperienceFriendly, quick service. Gave full explanation. It was very clean. I like the cameras and alarm system. Insurance was a great price as is the temp contol
Dakota Dady | First ImpressionsManny and his team are excellent. We enjoyed getting to know Erica. She is absolutely a very special lady.
Nathan Bouren | Overall ExperienceCustomer service was awful. There is no direct number to call facility. And uhaul customer service number cant help with storage issues. Took 6 months to resolve issue. And recieve a call back.
alexadra peck | Overall ExperienceVery helpful and friendly staff.
steven easterling | First ImpressionsStaff was extremely thorough and helpful. Very friendly.
Savannah Carr | First ImpressionsVery friendly and fast service.
Candace Sapp | Overall ExperienceManny was an information dynamo. The process was very smooth..
stephen mitchell | First ImpressionsTwo, four, six, eight. Who do we appreciate. UHaul!
Timmothy Mathews | Overall ExperienceI set up for automatic payment and some how was buying charged late fees and denied access to my belongings. Then I called and paid the amount and was still unable to access my belongings for days.
sergio aparcio | Overall ExperienceManny Garcia and his staff were nothing but accommodating. I appreciate the professionalism and friendly staff. They were ALL GREAT!
Rachel Reiss | First ImpressionsThe staff is amazing. John helped us with the truck and trailer and was very professional.
Karen Trathen | Overall ExperienceOur needs for storage were limited. We were ALWAYS treated with the utmost respect and courtesy. I would definitely recommend this U Haul storage facility to all.
judith smith ross | Overall ExperienceVery easy administrative process. Access is as promised. So far so good.
charles thomas | First ImpressionsClean and great access to the area
Ron Rhodes | Overall ExperienceVery good experience from the beginning to the end. Staff was helpful and friendly.
Yasmin Rodriguez | Overall ExperienceThe custoner care is great. The only thing is some locations have slower internet than others or no free wifi to uoload photos or other things.
Arturo Munoz | First ImpressionsThanks!
Craig Croghan | Overall ExperienceEven with computer systems down. The customer service personnel still gave great service.
Cirilo Delafuente | First ImpressionsMy experience has always been great with UHaul location off Citrus in Buckeye, AZ. The saff, service, safety and cleanliness.
Julieta Paniagua | Overall ExperienceThe staff was very friendly and the facility is great!
TATIANA SAMPLER | First ImpressionsI arrived 5:00 pm thinking I wasn't going to get a storage but .they didn't even hesitate .very helpful, nolagable, diffently rent here again .john
John Page | First ImpressionsYoung lady that helped me was been friendly and helpful.
Virginia Baker | First Impressionsmost of the people working there they act like they don't want to be there.
DJ Fox | Overall ExperienceN/A
Stephanie Stokes | Overall ExperienceGreat place
LAWRENCE BERTULLI | Overall ExperienceLook forward to doing business with you again
Ron English | Overall ExperienceSuper clean facility is well maintained. Super helpful employees with great customer service skills
William Greene | First ImpressionsAct like the employees didn't really care about the customers there was more into doing whatever they were doing. Just doing their job if that.
DJ Fox | First ImpressionsGreat service! We arranged 4 our units long distance. Due 2 availability we had 2 reserve multiple units. Upon arrival,we asked if any bigger units had become available:yes & they chnged it no prob!
Gary Dicaprio | First ImpressionsU-haul employees were great. A customer blocked the driveway a long time and made rude gestures to me. You shouldn’t have mad violent people like that driving your trucks. It’s a road rage liability.
Tim Fazekas | First ImpressionsManny and the crew are very AMF I mean very professional. I’ve been using this facility for years and Goodyear Citrus is by far the best. I will definitely be recommending to everyone
kimie stewart | Overall ExperienceEveryone was very helpful
CARRIE VIGIL | First ImpressionsIt was hard to speak to the Goodyear, AZ location on the specific policies that the 'Call Answering Service" representatives were unable to answer. Sales Reps in person were FANTASTIC though
kaitlyn santarsiero | First ImpressionsManager was quick, efficient, knowledgeable, and friendly.
Rhonda Fessel | First ImpressionsOverall, I’d recommend this facility. Clean, safe, and easy to use.
Rene Hughey | Overall ExperienceVery friendly staff. Manager took a few moments to trouble shoot and fix a wiring issue for my trailer lights at no charge. Definitely recommend their services to anyone!
charles maniscalco | Overall ExperienceVery happy with the service
lourdes munoz | Overall ExperienceEveryone that worked there was every helpful, and look forward to Working with them in the furture.
Ron English | First ImpressionsGreat service. Friendly and helpful staff.
john joseph | First ImpressionsI know you don’t want people living in the storage units but you need vending machines or water available for people. It’s 113 outside and we ran out of water.
brianna woolsey | Overall ExperienceSteele was our customer service rep. He was very knowledgeable and had great people skills. He made our visit very pleasant.
Mary French | First Impressionson time and very responsive.
Ron Rhodes | First ImpressionsVery helpful and kind people to work with
Piotr Szkoda | Overall ExperienceEveryone was very helpful at U-Haul & Storage place, I would highly recommend this storage to anyone over the others, Thank you, Alice Chambless from Tonopah, AZ
alice chambless | First ImpressionsUnauthorized charges, customer service is lacking and many mistakes. I drove out of my way to go to this location and my was it a mistake. Next time, I e'll use the location closest to me.
Sherin Conner | First ImpressionsGreat facility and great staff
Rudolph Jordan | Overall ExperienceGreat Place
earnest newland | Overall ExperienceThanks
dennis waldner | Overall ExperienceGreat customer service, friendly and helpful employees.
jason leos | Overall ExperienceManny, Alex and all staff members were true professionals!!!! Thanks for making our move to AZ awesome! !!
Craig Gronda | Overall ExperienceGreat location and people
Quentin Kina | Overall Experiencelater hours in evening during hot summer would be nice.
Michelle Hamilton | Overall ExperienceEveryone was very nice, professional and understanding.
AMANDA JUENGER | Overall ExperienceI will recommend UHaul storage to everyone.
Lori hannah | Overall ExperienceStaff is very polite and patient, property is clean. Highly recommended.
Brandon Burkett | First ImpressionsThere was an issue with my final bill, but you guys took care of it. And good service!
Kayla Wilson | First ImpressionsGreat service from all staff.
Denis Bechen | Overall ExperienceGreat facility every accommodating.
ginny kezele | Overall ExperienceEveryone was lovely and the facility is exceptionally clean.
abby morley | First ImpressionsVery helpful and courteous
George Harrison | Overall ExperienceThe only thing I didn’t like was the size of the units. I had a 1 bedroom apt with no furniture and had to rent a 2 bedroom unit and hire someone to stack boxes or stand on a ladder and do it myself.
callcut pamela | Overall ExperienceCould use another elevator.
Ron Torrence | Overall ExperienceManny was great!!
James Bartlett | Overall ExperienceYou need my employees to help your customers. After 1 year of renting a unit and trucks, I felt the employees were overworked and couldn’t give good customer service because there wasnt enough help
Shelly Spencer | Overall ExperienceGreat customer service
Anna Garcia | First ImpressionsIf I needed help with lifting or loading someone was always there to lend a hand!
james robinson | Overall ExperienceThank you Manny and Sylvia for all your help you made the final part of my move easy. Your kindness is appreciated. And Alex for putting my uboxes in a position that made it easier to unload.
Lee Delvo | Overall ExperienceAlex and the crew were awesome!!!
Craig Gronda | First ImpressionsThe staff was very friendly and very helpful Excellent job
Angie Ochoa | First ImpressionsThey are always very friendly there. The storage facility is always clean and easy to get to my storage unit. Plenty of carts available to move my stuff in or out.
Tami Ramey | Overall ExperienceGreat service for folks from all over...right when we need a little space😇
john gore | First ImpressionsThe service that we have had in both locations of U-Haul has been absolutely excellent
carol lavine | First ImpressionsGreat service all around.
don marshall | Overall ExperienceManny Garcia runs a well oiled facility. Great employees
Fred Proctor | Overall ExperienceStaff was super friendly and helpful. Acknowledged me as soon as I walked in the door. Building is super clean and the climate control building is nice and cool.
Heidi Norman | First ImpressionsNone
Barbie Klingenmeier | First ImpressionsStaff are very helpful.
CAROL FRISBEE | Overall ExperienceCustomer service was so lacking we decided to remove our items from the storage and move it a few miles away to a competitor. I filled out a complaint last month which was ignored.
brian LYLES | Overall ExperienceStaff was knowledgeable and friendly
Johnnie Mosley | First ImpressionsGreat Location...
dean marshall | Overall ExperienceVery happy with this facility
LOUISE LANNIN | Overall ExperienceThe facility is very efficiently ran.
GAIL lodter | Overall ExperienceExtremely helpful, and very friendly, we can't say enough good things! Thank you at a very stressful moving time! So glad we chose this moving and storage!
Cathy Skerratt | First ImpressionsVery friendly people, clean units.
rosangla todd | First ImpressionsMy only complaint would be,rent increase ever year, like clock work,do to circumstances I had to store my belongings for a long period of time and times being what the are and money be tight it hurt.
wendell stai | Overall ExperienceGreat service...everything explained well
don marshall | First ImpressionsThe gentleman who checked me in was very nice. He signed me in and we took care of all the paperwork right away. It probably took no more than 15 minutes for the process.
Tami Ramey | First ImpressionsGreat customer service
william malloy | First ImpressionsFast and friendly service
Quentin Kina | First ImpressionsU_U Everything deserves a blue star, The office people were very helpfull , I would tell family and friends how great it is to go to U_HAUL STORAGE
marguerite gillis | Overall ExperiencePleasant experience even with moving.
Joyce Dower | Overall ExperienceGreat location
Nathan Bouren | First ImpressionsGreat facility! Very helpful employees! Outstanding customer service! With reasonable prices! Awesome experience and would recommend to anyone looking for storage or moving!
Spencer Hill | First ImpressionsVery knowledgeable young men and very helpful!!
william sobolik | Overall ExperienceThank you
Teresa O'Connor | Overall ExperienceThe staff was friendly and helpful.
Robert Gould AZ Premium Products | First ImpressionsClean well lit safe nice storage facility. Has a cool area for donated stuff that you dont want anymore. I belive goes to goodwill.
michelle scaggs | Overall ExperienceExcellent service everytime.
Joshua Gomez | Overall ExperiencePeople were very helpful and very understanding and very nice
ricardo rodriguez | Overall ExperienceMy locker met my needs and beyond. Super clean facility and secure. I highly recommend this facility.
Stephan Swager | Overall ExperienceWhoever rung us up. I believe it was the supervisor did a awesome job. Please give him a raise or something. My wife and I have renter a uhaul storage unit before and he is by far the best employee
Joshua Macinnis | First ImpressionsThe truck rental was easy. I transported 2 U-boxes, the first box the employee did not check the lights on the trailer, The lights were not working.
janis woodcook | First ImpressionsFacility is very new and very clean. I like the layout and security. All the personnel were knowledgeable and helpful. Much better experience than I have had with Extra Space in the last 20 years.
Rio Beckwith | First ImpressionsNeed better communation on how your promotion works for free storeage. I had employees tell me two different versions. Manager of faculty would not return calll back.
John Goldtooth | Overall ExperienceThe entire rental experience was thorough, the personnel polite and respectful, and the storage unit and the entire facility was clean and inviting.
Forclosure solutions, inc Carol biggs | First ImpressionsThank you Manny at U-haul Moving & Storage of Goodyear. You and employees have been very helpful and kind with all my storage needs, truck and trailer needs. Peter Tessensohn
richaed tessensohn | Overall Experienceevery employee exhibited excellent customer service I felt completely attended to and all of my needs were met and my concerns addressed
KATHLEEN SHAW | Overall ExperienceRecommend
Dennis Sondreal | Overall ExperienceWe never had any complaints. It is always spotless and the staff is friendly. My only complaint is there isn’t a easily accessible trash bin and dumpster you can pay to use is never available for use.
amanda conrad | Overall ExperienceStaff was friendly and prompt.
Larry Dorsey | First ImpressionsExcellent service and facility.
kelsey lombard | Overall ExperienceThe Storage facility is well maintained and secure, the storage facility is klean and provides all necessary moving Equipment Thanks
opal herman | Overall ExperienceStaff is friendly and helpful. Facility is always clean. Convenient location.
diana morse | Overall ExperienceNice facility. Always clean.
peter clark | Overall ExperienceThey were very helpful
MARY KELLEY | Overall ExperienceExcellent facility and great staff.
LaShawn Robinson | Overall Experiencealways clean would say hard to get to loading docks with a trailer car haulers are to close to docks and can't back in correctly
Leon Schmidt | Overall ExperienceGreat facility, super friendly
Nick Taylor | Overall ExperienceGood experience.
Christopher Branson | Overall ExperienceI was very sad that i had to throw my king size mattress as well as my son's mattress away due to having urine and pets blackpallets on them being in the storage unit. Bags of blanket were distorted.
Sybil Armstrong | Overall ExperienceCouldn’t be more friendly
Nick Taylor | ReservationFor almost two years of storage unit used, we always felt like family there! Everyone was helpful and friendly!
alberto flores | Overall ExperienceNo problems. Frontline employees and the general manager at the site were always personable. Customer service was great, even if busy with another customer, you always got a greeting. Says a lot!
joseph young | Overall ExperienceI thought it was OK
Tim Bosley | Reservationthank you
Kenneth Wilson | Overall Experience.
sharon blough | Overall ExperienceI wish I would’ve use this storage facility for all my storage needs. Other storage facilities don’t provide the security and protection your valuables need.
Martin Gonzalez | Overall ExperienceGreat facility close to freeway. Easy interior access will rent here again if the need arises.
DAVID TAYLOR | Overall ExperienceGreat experience with staff and facility. Used storage and trailer rental without any issues. Would recommend!
larry payano | Overall ExperienceGreat job by Manny and his entire team. Professional, quick check in/out, storage area was spotless. Appreciate the friendly service.
Nick Winchester | Reservationwhen i rented the space i wasn't told that if you stopped using your space in the that you do not get your pro rated $ back. I paid rent on the 4th and cleared out my space on the 6th - it's BS that
Linda Sweeney | Overall ExperienceWe have used this storage facility twice, and it is always clean, cool, easy to access, and secure. Staff is friendly and helpful.
Jeffrey Ross | Overall ExperienceI appreciated the fast and convenient service I was given during my time renting. Never any issues.
jenette hernandez | Overall ExperienceGreat employees, service and location.
lynn pfluger | ReservationManny was very helpful.
KEVIN SWAIN | Overall ExperienceThe entire team at this location displayed professionalism and were very helpful..
Christoper Davis | Overall ExperienceAlways clean, helpful staff when needed, easy loading and unloading with extra carts to assist
MARC SONDREAL | Overall ExperienceGreat facility, Great services. My only complaint is that the storage unit located outside have a way of getting a lot of dirt inside them. I guess it could have been because of the monsoon.
Alma Fraijo | Overall ExperienceGreat
william lang | Overall Experiencepoor business decision to not pro rate the storage usage. People close on new homes at unexpected days and need to move out. We would have had to pay the full rate for 1 day of use
Gerald Baker | Overall ExperienceGreat staff, just wish the entire lot was asphalt rather than having gravel in front of my unit.
Chris Moodhe | ReservationGreat customer service
Kenneth Jackson Jr | ReservationAvailable tools and resources were convenient for an easy move in and move out experience.
Ramiro Pompa | Overall ExperienceExcellent customer service and cleanliness..
Kenneth Jackson Jr | ReservationMoved out because rate was raised less than 60 days after move-in.
DEBORAH CAPLES | Overall ExperienceGreat service friendly helpful
Tracy Henry | ReservationThe property was clean and well maintained. easy access everytime I visited. thank you.
Alexander Canez | Overall ExperienceVery helpful staff and unit was accessible whenever I needed to use it.
Gerald Becker | Overall ExperienceWhat a relief not having my unit ransacked and items stolen like my last experience with UHaul self-storage. Much better facility than the one at 67th Avenue and Bell Road.
Wendy Henson | Overall ExperienceManny Garcia was very helpful and acommadating.
manuel gonzales | Overall ExperienceClean and easy access!
KONRAD Dixon | Overall ExperienceIt would be nice if you prorated fee's when you get your stuff out of storage early. Staff was very friendly and helpful. I would rent here again if I needed services.
Kimberly Wimberg | Overall ExperienceGreat staff.
Rebecca Moneymaker | ReservationNothing but good service. Thanks guys.
harrison billy | Overall ExperienceThe only hiccup I had was when I got a new debit card.i wasnt notified about a missed payment.
rory mahan | Overall ExperienceN/A
mailinda Stinde | Overall ExperienceJust wish that there was a way staff could access a unit if a customer forgot/lost their key to the lock provided they are in could standing and able to properly identify themselves
Richard Best | Overall ExperienceI recommend adjusting to earlier or later facility hours
Eric Glenn | Overall ExperienceStaff was great, it was pretty busy so we had to wait a while to get checked out. Would be good to have a few more people to help them out. Overall everything was great.
robyn aragon | Overall ExperienceMy wife and I used this Uhaul storage to store things while our house was being built. We got so lucky to have a uhaul so close!! Staff was super helpful. Will definitely be coming back!
Jonathan Burt | Overall ExperienceEverything was great!
Ashley Horner | Overall ExperienceSuper clean. Staff efficient and helpful. Great experience.
DAVID YACKOWSKI | Overall ExperienceFast and easy! Will use services again!
Andrea Porras | Overall ExperienceGreat service!
christine pozzo | Overall ExperienceMy movers were harassed by management about leaving perfectly good conditioned furniture behind for others to take because we no longer had the space in our smaller household.
ANDREA FISH | Overall ExperienceThe only issue I had was it took a couple months to initiate direct withdrawal and I kept receiving notices that I was late. They did credit my late fee back though and corrected. Overall great place.
Judith Obrien | Overall Experiencenone
brandie sieffert | Overall Experience