Customer Reviews for U-Haul Moving & Storage at Eubank

4926 reviews

1901 Eubank NE   Albuquerque, NM 87112
(@ Indian School)

(505) 293-1955

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(505) 293-1955

1901 Eubank NE
Albuquerque, NM 87112
(@ Indian School)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gavin P. 
Rating:
5.0

Customer did not leave a comment.

Jordan C. 
Rating:
4.0

I reserved a 20-foot truck for Saturday, July 24, 2021. When I called U-Haul after a couple of days to confirm the order, the person on the phone stated that if the truck wasn't available, I would be notified a few days before that date. However, when I arrived to pick up the truck, the employees notified me that the two four-wheeled dollies I reserved were not available. While they explained that online orders don't always have an accurate record of what's in stock, I wish that they had notified me before, or were able to reserve the dollies. Nevertheless, they provided a two-wheel dolly that helped me with the move. The truck was the right size, and everything was clean.

Ryan B. 
Rating:
5.0

Customer did not leave a comment.

Rafaela N. 
Rating:
5.0

Customer did not leave a comment.

stephen S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

From on-line reservation to pick-up through drop-off, the processes were quick and easy and customer service was exceptional.

David B. 
Rating:
3.0

When I first got to the store I believe the gentleman name was bailey but he was kind of rude. I had to tell him myself that changing his attitude would make life alot better

Esperanza R.  |  First Impressions 
Rating:
5.0

I really had no complaints with this location. My complaint is with the uhaul scheduling service. Both times I have used a uhaul truck rental they have sent me up 60 miles out of my way to pick up my truck. They' also added more than an hour to my trip. It is very irritating to pass multiple uhaul locations with trucks sitting in their lots to drive across town to pick up a truck.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Lynn S. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
1.0

The truck we borrowed was fine - nothing wrong with it, good condition, no issues there. However, I made a reservation for a mobile pickup in the evening. This may be a website issue, but the website would not let me pick a time earlier in the afternoon, it only showed early morning and evening. On the day of the reservation, after working a 12 hour night shift, I was called twice in the morning by this location, stating they close at 5 and we need to pick up the truck earlier. Also, they do not provide mobile pick up for this type of rental. So I went in the early afternoon before closing to pick up the truck. The guy who checked us out (Bailey Ryan is the name on my receipt) was extremely rude, stating he had attempted to reach me multiple times about my reservation. I told him I work night shift so I came as soon as I could (as I was accommodating either their mistake or UHaul's reservation software mistake). He then got very aggressive and threatening, saying he needed a second contact info to rent us the vehicle of someone who would “actually answer” and repeated this forcefully. I asked why he would need to get a hold of me before I turned in the vehicle, he said in case someone was here to rent it. (Why would he need to rent out a vehicle that is already being rented and paid for?) He then attempted to charge me double the price I had agreed to on the online reservation. When I pointed it out, he then changed the reservation. I've never had an issue with UHaul before this, I'm very disappointed by this person's actions. It appears this is not an uncommon experience at this particular location and had I looked at the reviews, I would have chosen another location. However, UHaul is risking its reputation and its profits by keeping someone like this employed. Perhaps he needs more training in how to speak to people.

Annette A. 
Rating:
5.0

Customer did not leave a comment.

Kristine K. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
3.0

Not the locationed I had put my reservation in

Dinah T. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
1.0

2 months ago, I moved my stuff from AZ to Albq NM. The second time I reached out to Uhaul, it was for a flatbed truck to move a few things from my storage in alba to apt in albq. I had made the reservation online with no problems. When I went to pick up the truck (flatbed) I was told that the same card I had used for the trip from AZ was not valid for the transaction, but that if I rented a moving van it was. I had to arrange to get this day off and ended up having to pay extra. Also, I started w/ a tank that was not completely full. I drove a total of 7 miles max, filled the tank....it cost me an extra 21. dollars on top of the 38. I paid to rent a moving van that was not what the online representative told me. The store rep told me that my debit card was not acceptable here ib Albq NM...yet it was good for a moving van that ended up costing me more. Very poor experience.

Amri T. 
Rating:
2.0

just got a bad employees that don't have a good customer service.

Kimberly K. 
Rating:
4.0

Customer did not leave a comment.

Tambra T. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
3.0

Customer did not leave a comment.

LESTER S.  |  Overall Experience 
Rating:
4.0

Nothing.

Brian N. 
Rating:
5.0

Very professional service

KHALID E. 
Rating:
5.0

Fast professional service, they get you in and out in no time!

khalid E. 
Rating:
3.0

System kept going down and the wrong vechichle was reserved and for a different location which I wasn't told. Trailer had dirt and debris but was satisfactory for what I was doing.

Mario S. 
Rating:
5.0

Customer did not leave a comment.

Janice H. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

As a recurring customer of this location for many years I don't see any faults. Great Job by the Entire Staff !!

Miguel B. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

BELINDA H. 
Rating:
5.0

Customer did not leave a comment.

Alfred M. 
Rating:
5.0

Fast and friendly customer service.

Stephen C. 
Rating:
3.0

The uhaul roof leaked and ruined some of our belongings.

Teddy L. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Jeannette S. 
Rating:
3.0

Great folks coming in with a smile and say " we'll be right with you.. , Please enjoy cup of coffee & donuts well you wait." Would be a nice as a courtesy for your valued customers...it'll keep us coming back & spreading the uhaul experience! ☺ Any way thank you and kerp up the good work! Sincerly Mr.Mrs. Cadena

Vincent C. 
Rating:
4.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

MARK A. 
Rating:
4.0

Customer did not leave a comment.

Shelley R. 
Rating:
5.0

Customer did not leave a comment.

Taisha R. 
Rating:
5.0

It would be good if there was a place to drop off and pick up used boxes. Other locations have this feature. I know you are in the business of selling new boxes but it would be a great thing to do environmentally.

Arnult M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

The local store was awesome. U-Haul corporate was horrible, they guaranteed a reservation and then failed to deliver. From now on I will only work with the local office.

Mark G. 
Rating:
1.0

Walked in to a understaffed small ridiculous lot the guy behind the counter was rude and slamming ramps and chains and rudely asked to leave hes lot after i loaded he also! LITTERALLY SAID! we just fixed this trailer its good to go. i asked if its good for 650 miles and they looked at each and smiled.. as i got to my destination the trailer literally caused my truck to shift of the ramp no damaga but had to get professional help to fix it never again i will tow with uhaul after spending 1300 with uhaul i feel robbed thanks guys

William H. 
Rating:
5.0

Your people are so very helpful, friendly, and kind. I am so thankful for all of their help. You need to recognize them and reward them for their hard work. They really care about people.

VIRGINIA G. 
Rating:
5.0

Everything was Great even tho your System was Down. The attendant was Very Professional and Quick!! Made my Move Easier. So Thank you

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

The representative Bailey Ryan was very rude, condescending, and passive. Although the location is convenient for myself, friends, and family…I will not return to this location and will encourage others to look at another facility. Thank you.

Gail S. 
Rating:
5.0

Customer did not leave a comment.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Nice employees very efficient.

Jessica K. 
Rating:
5.0

Thank you for the customer centered and satisfaction oriented service! Everyone I had the opportunity to interact with was professional, sincere, and I truly appreciate the overwhelming efficiency in which every single agent was able to not only meet my expectations for service but also added a unique air of confident consistency which personally during a time of high stress and monetary insecurities offered me a reassuring tranquility through out the entire process! Thank you very much!

Natasha F. 
Rating:
1.0

This is ridiculous. Never have I laid 300$ for an overnight rental. Not even a full 24 hours! Then the bogus ass charges. No. Not gonna happen.

Natalee A. 
Rating:
5.0

A remarkably comfortable truck to operate, without bells and whistles.

David J. 
Rating:
5.0

Customer did not leave a comment.

Vicki P. 
Rating:
5.0

The equipment was clean and in good condition, and the two gentlemen that checked me in and out were very friendly and helpful.

David B. 
Rating:
5.0

Customer did not leave a comment.

Saied E. 
Rating:
5.0

Excellent staff

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Constantine P. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Bathroom, pre-pandemic, used to be spotless. Perhaps cleaning contract had to be cancelled? I will not use the bathroom at the Eubank location any longer, given the condition I found it in the last two times I needed it. The team here is great and I really value the way I'm treated. And the condition of the bathroom doesn't overshadow this great service. But it clearly could use some consistent cleaning.

Patricia T. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Very good experience

keith G. 
Rating:
5.0

Customer did not leave a comment.

Charlotte W. 
Rating:
5.0

The guy's we're very polite was very quick and easy to rent the Uhaul

Roseanne L. 
Rating:
5.0

Customer did not leave a comment.

Lauren W. 
Rating:
5.0

This location is my first choice when renting from UHaul.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Heather R. 
Rating:
5.0

Great. Quick. Highly recommend!

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

Trish T. 
Rating:
1.0

Customer did not leave a comment.

Lauren L. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
2.0

publish the correct size of trailers. the 5' width you advertise was actually 4'-3'. that was a big problem since i had planned on 5' and our load did not fit well

Laurence B. 
Rating:
5.0

Customer did not leave a comment.

Gustavo C. 
Rating:
3.0

Customer did not leave a comment.

Danny C. 
Rating:
5.0

Customer did not leave a comment.

DAVID W H. 
Rating:
1.0

Poor experience. Got double charged for moving help. Was offered a $25 credit toward the truck rental than unable to apply the credit at check out due to employee incompetence. Unlikely to use Uhaul again. Get it together.

Tanner S. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
1.0

We received a confirmation our 26ft truck was ready at the Eubank location and when we got there the truck was out of alignment and they could not rent it to us wasting time and gas. We had to rent a 20ft truck at another location and leave half our furniture behind in storage costing us unnecessary expenses. We now need to return to Albuquerque to retrieve our belongings which is highly frustrating. To make it right Uhaul should allow us a credit towards utilizing another vehicle with this return to pick up our belongings since we were highly inconvenience. Thank you for your time and concern!

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Nevaelaine P. 
Rating:
5.0

The general manager is very knowledgeable. He was great with my questions and answered all of them.

Amy S. 
Rating:
4.0

Customer did not leave a comment.

Brittany G. 
Rating:
5.0

Customer did not leave a comment.

Francisco A. 
Rating:
5.0

Customer did not leave a comment.

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

Danie C. 
Rating:
4.0

To reduce long wait time for customers, perhaps have 2 staff members working the same time

Anna K. 
Rating:
4.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Wayne J. 
Rating:
5.0

Easiest trailer drop off I've ever had. Great service, we were unhooked and on our way in minutes.

Katherine C. 
Rating:
5.0

Very pleased. Nice staff, good quality vehicles.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Derek G. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Glinda W. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

This location always has clean, well-maintained equipment, which is hooked up and checked out before I drive off the lot...every time! I am especially glad about the availability of propane at this store; a HUGE plus. Can't imagine going anywhere else. Thank you, Josh!

Roger R. 
Rating:
5.0

Always Excellent Customer Service. Only U-haul I will go to. Mark waited on me, Bailey and Jerry. Helped me also. Keep up the Excellent Service. Thank You

bernice t.  |  Overall Experience 
Rating:
5.0

I'm just still waiting for a balance to see if I have a credit, Last time i had a credit and never knew it. But other than that Good Service Thank You

bernice t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bernice t.  |  Overall Experience 
Rating:
1.0

I was very disappointed due to the fact that I was promosed two months free and then the employee denied he had said that. Had rented a moving vehicle and when i got to location off Coors they couldn't find reservation. I think this bate and switch is a terrible practice that employees use is very dishonest.

Elaine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashleigh C.  |  Overall Experience 
Rating:
4.0

Please always keep in mind...most people are not regular users of storage facilities. Please assist, accompany anyone who expresses confusion in understanding how to access a locker. Walk them thru it and explain. When I left...(27th of June) to move my belongings to a much closer locker company location, I asked a u-haul employee on the parking lot if I neede

Connie H.  |  Overall Experience 
Rating:
4.0

Very well maintained facility, with a friendly staff. I wouldn’t hesitate to use their services again.

Antony l.  |  Overall Experience 
Rating:
5.0

The storage unit was very useful, adequate, and nice. The staff was great. The location and condition of the facility were great. The only minor thing was that lighting in the unit would have been better. Thank you.

SALLY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

virgil j.  |  Overall Experience 
Rating:
5.0

Friendly, helpful staff. Facility well maintained. Best prices in town. Overall great place for storage and best place for planning moves. Would definitely be a repeat customer.

Bruce D.  |  Overall Experience 
Rating:
5.0

Great first-time renter experience. They answered all my questions and listened to my concern about my very densely-loaded truck’s load. We had options ready; but we were right on the first go.

virgil j.  |  First Impressions 
Rating:
5.0

Clean, affordable, easy to get to.

Bruce D.  |  First Impressions 
Rating:
3.0

X

MARIA R m.  |  First Impressions 
Rating:
5.0

It was a perfect 2 month place to keep my excess things while selling one house and buying a new one. Never had a single issue.

Matthew T.  |  Overall Experience 
Rating:
5.0

I would like to give a special thanks to the employee at Eubank and Indian Rd. U-haul. Josh was nice enough to help us unload and was extremely helpful. U-Haul can use more employees like him.

leslie t.  |  First Impressions 
No reviews have been submitted for this location.

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