Customer Reviews for U-Haul Moving & Storage at Falcon Field
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

137 reviews

1614 N Higley Rd   Mesa, AZ 85205

(480) 654-2015

Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(480) 654-2015

1614 N Higley Rd
Mesa, AZ 85205

Services at this Location:

Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The only complaint I have was it was difficult to cancel my storage. Impossible to get someone on the phone. Finally found a cancel option on the website.

Eric M.  |  Overall Experience 
Rating:
5.0

Thanks for working with us to find the right size unit within our moving timeline.. Really appreciated!

Mark N.  |  First Impressions 
Rating:
5.0

Excellent service and clean facility

Peter L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katelyn S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chloe P.  |  First Impressions 
Rating:
5.0

The office staff are extremely friendly and helpful. Getting into the building is tricky, at first, but that means it's very secure. You get the hang of how to get inside the building/elevator quick and everything is fine, afterward.

Cathy T.  |  First Impressions 
Rating:
5.0

The manager at check in is very helpful. The facilities were nice and clean.

Jennifer C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas (Nick) K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

liz s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kaitlyn G.  |  Overall Experience 
Rating:
2.0

Went to office a couple times and it was locked. Had to wait 40 min each time. Emptied storage and wasn't called for 5 days with any type of concern. Building I used had no staff on site. Would recommend but with caution.

Tamarora C.  |  Overall Experience 
Rating:
1.0

We were told our units were emptied and were told to call the police. Management never called back after 5 attempts. Also 2 occasions found mouse droppings scattered down the halls. We will be writing poor reviews with photos. This has been a horrible experience and we hope no one we know uses this facility

Meghan B.  |  Overall Experience 
Rating:
5.0

I really appreciated the customer service that I received in renting the storage space I needed, also the easy access and friendliness of the staff.

Mary B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine J.  |  Overall Experience 
Rating:
5.0

Friendly staff.

Brian B.  |  Overall Experience 
Rating:
5.0

The customer service rep that was working on February 3rd at the Higley and Broadway Leisure World facility is AMAZING. This is not the first time we’ve had her help us, and I was so relieved she was working when we went in because she rocks! She is knowledgeable, helpful, and just who I would want working for me. She is a GEM!!!

Rebecca F.  |  First Impressions 
Rating:
5.0

Staff very helpful and storage facility very secure.

Jeff H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shane L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ruth k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maura M.  |  Overall Experience 
Rating:
5.0

Whoever checked to see that we moved out was great! Saved me a phone call to you guys, super convenient and great customer service, thank you!

Ryan V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren D.  |  Overall Experience 
Rating:
5.0

I was very pleased with Ann's service.

Mary M.  |  First Impressions 
Rating:
5.0

Very proffesiobal staff and well use of solving problems technical. Special thanks to manager Ann during my moving .She was a great support to me and my family.She was willing to solve customer needs in a positive manner without any predujice

Nayda R L.  |  Overall Experience 
Rating:
5.0

I would definitely use your company again!

rita L.  |  Overall Experience 
Rating:
3.0

The only reason why I rated only average is because the problems with the elevators having to move up and down stairs was a problem . They should of gave me a few extra days for this inconvenience but I was offered nothing.

Nora E.  |  Overall Experience 
Rating:
5.0

Very clean facility, easy to use/access. Would rent here again without hesitation. Thanks!

Garrett K.  |  Overall Experience 
Rating:
5.0

Always were very easy to deal with at this location. Very helpful and friendly staff! Facility was clean and well maintained. Never an issue

PHILLIP D.  |  Overall Experience 
Rating:
5.0

The only thing I didn't like was the very loud hip hop wrap music played over the speaker system. Elevator music or smooth jazz would be better.

Betty B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erik S.  |  Overall Experience 
Rating:
5.0

I wouldn't recommend anybody else these guys are fantastic

Dave S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jane R.  |  First Impressions 
Rating:
5.0

This is my second time renting at this facility. It is super convenient to my home at the subdivision next door. Love the affordability and the climate controlled environment.

Pilar A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenna C.  |  Overall Experience 
Rating:
5.0

The move went very easy thank you uhaul

Marcia P.  |  First Impressions 
Rating:
5.0

The staff, particularly Amber, could not have been more helpful and accommodating. Great experience, and I will certainly recommend this facility to others who are in need of storage facilities.

Robert W.  |  Overall Experience 
Rating:
5.0

All the young folks in your office are super customer service folks Be proud of these individuals. I talked with the young lady at falcon about the loud crazy music and she said she would fix it. Christmas music is now playing! The two young men in the leisure world that clean the space and I asked if they’d clean up a big grease spot in front of my space. It was handled in minutes. We couldn’t be happier here.

Timothy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wesley w.  |  Overall Experience 
Rating:
5.0

Super professional and friendly staff. Very clean place and convenient carts available for use. So far so good and very pleased. Highly recommend this place. Thank you!!

Erika N.  |  First Impressions 
Rating:
5.0

Thanks so much!

Cassie S.  |  First Impressions 
Rating:
5.0

Amber is absolutely outstanding. From the moment I moved in, until my move out, she has provided exceptional customer service. I appreciate also the hard work of the other team members at this location to keep the facility secure and clean. Keeping the facility clean is a real challenge sometimes based on the level of disregard some tenants demonstrate while occupying the storage units.

Greg P.  |  Overall Experience 
Rating:
5.0

Was surprised to see a mouse trap in the unit 2022 but other than that it was very well maintained.

Daniel T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kurt o.  |  Overall Experience 
Rating:
4.0

discarded junk in ASILE WAYS, NO EQUIPMENT TO HELP ME MOVE MY STOAGE ITEMS, NO PARKING SPACES

Martin H.  |  First Impressions 
Rating:
5.0

The young man was friendly and helpful beyond expectations! It’s always been a pleasure dealing with office personnel! The facilities are clean and functional. One thing that is problematic is the music left playing! It is loud and rather obnoxious. It should be light and calming or not at all.

Timothy S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Colleen C.  |  Overall Experience 
Rating:
5.0

My experience could not have been better. Everyone at the office were very helpful and kind.

Winnie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bethany l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

COLLEEN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph L.  |  First Impressions 
Rating:
5.0

All information and employee's were helpful

cindy n.  |  First Impressions 
Rating:
5.0

Everything was super quick and easy to set up and cancel. The only thing that was an issue were the gnats that were all over near our unit.

Gregory M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen C.  |  Overall Experience 
Rating:
3.0

Hard time with lock keys broke twice. Third time the lock was changed to a different type.

Colin C.  |  Overall Experience 
Rating:
5.0

Great place with great pricing. Thank you!!

Barry B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy B.  |  Overall Experience 
Rating:
5.0

I lived the 24hr access

Avielle W.  |  Overall Experience 
Rating:
2.0

I would give the actual storage facility an excellent. Customer service, especially from the very rude and disrespectful manager, Ann Bandau, I rate as poor. Along with the fact that I tried on multiple days to call and advise them of my move out and they did not answer their phones a single time, instead sending them to the regional office which wasn't able to note my move out. Even after being sent an email from the regional customer support to please call me, no one did. I had to physically go to the rental office and that's where I encountered the very rude Ann Bandau. She is much too young and inexperienced, IMO, to be running an operation like that. As long as you don't have to deal with trying to call, the facility at Falcon Field is very clean and easy to access and always kept at a very cool temperature to protect your belongings.

Jennifer M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deedee A.  |  Overall Experience 
Rating:
1.0

I arrived at the staffed facility to rent a storage unit at the on-demand falcon field storage facility. The young man was friendly and rented me unit 1089. I went home and loaded my car full of heavy boxes and proceeded to the storage facility. I arrived at the assigned unit which had the green plastic cord attached indicating the unit was empty and ready for occupancy. I broke the green cord after loading my boxes onto the cart and proceeding to the unit, rolled up the door only to find it was filled with six large tubs from the prior tenant. I tried calling the office and hitting the customer service button on the security unit but nobody answered. I called the number that's on the large poster displayed on two places at the storage unit. I was on hold for more than 10 minutes waiting to talk to somebody but nobody ever answered. I called the second time and was on hold for 8 minutes and nobody ever answered. frustrated I put my boxes in the same storage unit with the other boxes and locked the unit and proceeded back to the man storage facility. I spoke to the young man and I was frustrated and told him I had called several times and nobody answered. He said gee the phone hadn't wrong and it wasn't busy and asked me what number I called I told him I called the number that was shown prominently at the falcon Field storage facility, and he said oh that's the wrong number. I asked him if they could have somebody take the other boxes out of my unit and he said no he would have to put me in another unit. I expressed him that I had already unloaded a bunch of very heavy boxes and it was inconvenient to me to have to go unload move them and put them in another unit. Nonetheless he told me that was the only option. So I went back to the unit unloaded my boxes drag them down to the other unit that he had assigned me and put them away. Overall the customer service was just poor.

Keith D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique C.  |  Overall Experience 
Rating:
5.0

the office should be in the same complex as the storage units.

Ronald D.  |  Overall Experience 
Rating:
2.0

While the unmanned share program sounds great in concept, mobile check-in did not work for pick up or return. Luck had it that an employee was leaving the storage unit and was able to help with pick up. But there was nobody to help upon return and phone calls led to automated messaging and an unacceptable wait time. It got to the point where I just took pictures of the trucks and mileage and left. Definitely need to work out the kinks.

David C. 
Rating:
5.0

Customer did not leave a comment.

Monica B. 
Rating:
4.0

Customer did not leave a comment.

Ethan K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyler S.  |  First Impressions 
Rating:
5.0

This storage unit was so easy to rent, online information and payment from afar made it so easy. Well lit and clean but mostly SAFE! I would use this climate controled storage in the Falcon Field area with U-Haul again in a heartbeat!!!

Rayne D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grant B.  |  First Impressions 
Rating:
3.0

When arrived at office for paperwork, the door was locked, and no sign was on door as to why office was closed. Person yelled from behind fence that there was an emergency at another location and that they would be back in "a few minutes" I asked what few minutes meant. He replied an hour and a half, (which would be 30 minutes before their listed closing time). I had to leave and tell my moving co that they would be longer. I came back an hour later,nervous about the time, and was told the computers were down, and they had to give me a loaner pad lock, since they were out. I was told to come back the next day, after four, for the paperwork and a real lock. The attendant stated he would give me an extra month free for the inconvenience. So I did come back the next day after four, the locks were still not in, he gave me another loaner lock. I had to remind him that I needed my copies of the paperwork, and he acted frustrated that he had to print them out. When I asked him about the extra month free, he told me that since I had another unit, that I didn't qualify for that, but he gave me the internet promo of the free month (which was what I was lead to believe when I placed the online reservation, and he stated "extra month"). When I questioned that, he became agitated and mumbled something about talking to his manager. I thanked him regardless, and left. I am still waiting for a real lock, and have to call them to save a trip to see if they received their shipment.

Stephanie B.  |  First Impressions 
Rating:
5.0

:)

Annette S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy B.  |  First Impressions 
Rating:
5.0

Every employee I worked with was super helpful. When I had forgotten to set up automatic payments, someone called me from U Haul to notify me before I missed a payment, and helped me set it up over the phone. If I need storage again in the future I'll definitely just go back to U Haul.

Zachary W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean E.  |  Overall Experience 
Rating:
1.0

You should be going over the NON 24 hour access with new storage users. We were under the impression it was 24/7 then while there it shut down on us at 10pm. Now we still have items in our truck that our due back in the morning and we're unable to extend it. So now what?

Randy S.  |  First Impressions 
Rating:
4.0

Was not expecting to have to go a couple more miles north of the check in. And then the double card reader is a bit odd. But the staff explained it prior.

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald D.  |  First Impressions 
Rating:
5.0

Make the online check out easier.

Chad W. 
Rating:
5.0

Wouldn't go anywhere else

Betty B.  |  First Impressions 
Rating:
4.0

The office/checkin is not at this storage location. U-Haul needs to advise customers to avoid the costly problem I had!!! I had used “Moving Help” to unload my 26’ truck. Therefore, I had to pay them while I drove to another location to checkin and get keys....not good! The facility is new, clean, and secure!!!

HELEN W J.  |  Overall Experience 
Rating:
5.0

Best and most convenient experience at a storage facility we've ever had!

Gregory M.  |  First Impressions 
Rating:
5.0

All staff have been absolutely wonderful, but would particularly like to thank Liam for his help and suggestions.

Gayle H.  |  First Impressions 
Rating:
5.0

The people in this location was awesome. Went above and beyond the whole time. I love this place....

Eryn W.  |  First Impressions 
Rating:
4.0

Over all good .... but I didn't know that by taking my lock off of the unit ... that you (UHAUL) would automatically close / cancel my storage unit. I was only gone for less than two days. I had planned to continue to use the unit but I guess not now.... Even though I took my stuff out of storage, I had not planned on canceling it. I guess I forgot our policy or maybe I never read about it, or maybe you never told me. Either way... I am out and account has been closed.

Steve B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Manuel A.  |  First Impressions 
Rating:
5.0

Ann and the Team were awesome...They were attentive, able to resolve concerns quickly and efficiently, and above all flexible with start dates due to an interstate move.

DENNIS I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro T.  |  First Impressions 
Rating:
5.0

The initial instructions DO NOT tell you to proceed to the “office “ location which is NOT at the facility I chose...spoke with Corporate 3 times before the last customer service agent advised me to go to office off site...horrible communication on u-hauls side

Deborah M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
5.0

Ann, the General manager, was courteous, well-informed, patient and showed exemplary customer service skills. I was extremely impressed by how well she knew her job and with how much ease she performed her duties. She explained the process with great attention to detail and honestly showed through her fantastic customer service how much of an asset she is to the Uhaul company. I hope she is acknowledged for her outstanding skills often because she is truly tremendous. Thank you!

Marguerite C.  |  First Impressions 
Rating:
5.0

We still have another storage facility with UHaul At Leisure World and could not be happier. The best part of using UHaul is the staff. Very nice, very helpful.

Bruce R.  |  Overall Experience 
Rating:
5.0

The storage facility was very clean and we loved the temperature control. The staff at the office was very helpful. Thank you for a great experience!!

Amy S.  |  Overall Experience 
Rating:
5.0

Ann the manager was awesome!

Cathy S.  |  Overall Experience 
Rating:
5.0

Good communication and professional

mick Arizona Motorcycle Safety D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deedee A.  |  First Impressions 
Rating:
4.0

It would have been nice if they kept their cart in the facility when I needed. Per worker, they couldn't locate the carts due to missing out of place.

Jane S.  |  Overall Experience 
Rating:
5.0

It’s really nice that you guys offer a cart to load your stuff on and that you have a dumper I didn’t use the dumper but it’s nice that it is there in case you need it

Jasmine N.  |  First Impressions 
Rating:
3.0

The only problem I had was not being informed where I needed to go on move in day it was a different location. And I reserved a specific size unit but again wasn't informed they didnt have it so now I have two units side by side at least. Just some miss communication or lack of.

Nora E.  |  First Impressions 
Rating:
3.0

I don't feel they need 2 contacts plus myself. I'm not comfortable voluntarily giving out personal information of other people. I would give a much higher rating except for that fact.

Samantha W.  |  First Impressions 
Rating:
5.0

Amber at the customer service office was great. She answered all my questions over the phone before I booked a unit. She was also there when I came in person to get the lock and was very nice, helpful, and overall great! Thanks again.

Amber E.  |  Overall Experience 
Rating:
5.0

Amber at the customer service office was extremely helpful over the phone when I had questions and a few days later when I came to sign paperwork. People like her are why I would continue to use and recommend your storage over others. Kudos and thank you!

Amber E.  |  First Impressions 
Rating:
5.0

Made a major move and Uhaul made it as easy as possible! The Facility and staff were wonderful even with the COVID 19 all over! Thanks again!

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan T.  |  Overall Experience 
Rating:
5.0

Very nice and easy to deal with. The staff was awesome.

Jeff J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BusterHerman M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amelia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delona b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael h.  |  First Impressions 
Rating:
5.0

Liam was awesome!!

Shawn D.  |  First Impressions 
Rating:
3.0

First off my keycard didn't work to open the door to access my unit. I was issued a code which just happen to be the same code that someone else had chose in the same building. So then had to use a new number that I to remember that and write down so I don't forget. Then the lock I purchased didn't work in the cylinder and I had to call for help for the 2nd time to have the uhaul representative come down to my storage unit which is 3 miles away to bring me another lock so I could secure my belongings happen. It was very inconvenient and I wish this situation doesn't happen to other customers. After this situation, I will not rent another storage unit from uhaul again.

Sean E.  |  First Impressions 
Rating:
5.0

Super easy experience, and EXTREMELY clear and friendly customer service! Nice facility with secure access and moving carts to borrow.

Alexander M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim h.  |  First Impressions 
Rating:
3.0

We weren’t able to access our unit (the very first time going to it) today due to both elevators being broken, and no access to stairs. Staff was very helpful, but limited in resources and maintenance staff due to COVID-19. Manager will be updating us with elevator repair hopefully by tomorrow! She is lovely on the phone, and very understanding.

Christina M.  |  First Impressions 
Rating:
2.0

Check in code did not work. Called office who forwarded me to customer service who told me the code was correct and they weren’t sure why it did not work but I needed to talk to the office. Fortunately an on-site employee came by and gave us a temp code after verifying our info. Original code still does not work. On the bright side, the facility itself is very clean and convenient...once we got in.

Daniel R.  |  Online Move In 
Rating:
5.0

Wonderful establishment! State of the art!

Regina M.  |  Overall Experience 
Rating:
5.0

Staff excellent

Dale M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roscoe S.  |  Online Move In 
Rating:
1.0

When I first made the reservation for my storage unit I was not given the green key to open the lock that Uhaul has on there initially. I still had to purchase the lock that Uhaul requires on their units but I was not told that there would be a green lock on the unit that needed to be opened by a staff member. I arrived to the storage facility with a Uhaul truck full of my possessions and no way of getting into my unit. I drove miles back to the facility that had the main office and even though office hours were not over, the person that was supposed to be there was gone. I was extremely frustrated and angry and I had to find other means of storage since the truck rental was due the next morning.

Jakeline C.  |  Overall Experience 
Rating:
1.0

When I went to my storage unit for the first time I was not given the initial key to open the lock that Uhaul puts on their units. As a result I was not able to open the unit. I had to purchased the lock Uhaul required on the units when I made the reservation but I was not told that there would be a lock on there already. I travelled back to the main office miles away to ask if someone could open my unit and the front desk person was already gone before office hours were over that day. My frustration was very high at this point because I had the Uhaul truck full with my possessions and no way to get into my storage unit. The truck was due the next morning so I had to resort to other means to store my possessions.

Jakeline C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALLISON N.  |  Overall Experience 
Rating:
5.0

The facility was nice and clean, convenient and easy to use. There's a lot of security, and the staff was extremely friendly. I definitely recommend U-Haul storage.

Sean P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joel A.  |  First Impressions 
Rating:
5.0

Richie was very helpful both on the phone and in person. Very pleasant personality

Patricia b.  |  First Impressions 
Rating:
5.0

Move-in was extremely easy and convenient. Ann is the best manager UHaul has

Anthony W.  |  Online Move In 
Rating:
4.0

Do not like that you allow homeless people to "live" in their units! Hooded man at falcon waiting for a drug deal.

Nancy F.  |  First Impressions 
No reviews have been submitted for this location.

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