Customer Reviews for U-Haul Moving & Storage at Florin Rd

5320 reviews

3026 Florin Rd   Sacramento, CA 95822
(W Of Hwy 99)

(916) 395-1601

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm

Services at this Location:

Contact Us

(916) 395-1601

3026 Florin Rd
Sacramento, CA 95822
(W Of Hwy 99)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 7 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

RICARDO G. 
Rating:
5.0

EXCELLENT WORK!

SHAD M. 
Rating:
5.0

The gen,manager @ the Florin store is prince!👄🥰🥂🤗

Laurise B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lawanda S. 
Rating:
5.0

Customer did not leave a comment.

Lois H. 
Rating:
4.0

The truck had over 123,000 miles so it was very noisy and uncomfortable to ride and to drive(driver seat had sagged to it) and truck exterior was not clean with dirty windshield, mirrors, and windows. but interior was clean both the cargo area as well as interior.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

DHRUP G. 
Rating:
1.0

Customer did not leave a comment.

AZIZ W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Awesome staff and easy transaction

Krizthal C. 
Rating:
5.0

Explain drivers license photo process a little better. It was our first time utilizing this process.

KEVIN O. 
Rating:
5.0

When I arrived at the location where I had scheduled pick up, I was advised they didn't have the trailer I had rented. They sent me to another dealer 30 minutes away in the opposite direction than what I was going. This made me late to be where I needed to be. The lady was rude as if it was my fault I had rented a trailer from them. I will be yelping them with one star. However, the guys at the Florin Road location were outstanding.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

MARLO R. 
Rating:
5.0

Service was A÷.

ORLANDO B. 
Rating:
5.0

I like help they give so great full

Adelina C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTWAN P. 
Rating:
5.0

Gennifer was awesome. I've had a few bad uhaul experiences. She turned my opinion around. Thx

Benjamin K. 
Rating:
4.0

The manager Victor was very professional and courteous.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Arkayvieya J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
3.0

Customer did not leave a comment.

Timeka N. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

Monica F. 
Rating:
5.0

It was great keep doing what you're doing

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

DEBRA R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ralph V. 
Rating:
3.0

Customer did not leave a comment.

TOMMY F. 
Rating:
5.0

The people at this location were amazing

Donald M. 
Rating:
4.0

What with COVID please speak louder so that the customer can hear you thru the plastic sheeting between us.

VAN U. 
Rating:
5.0

The internet was down along with the website yet the employees did a great job handling the customers and doing their best in a timely manner

Lori D. 
Rating:
5.0

The

Mark D. 
Rating:
5.0

Courteous and friendly staff. Pleasant experience with U-Haul. Self drop-off using app did not work.

Kamal A. 
Rating:
3.0

Customer did not leave a comment.

TAMI C. 
Rating:
5.0

Intentes trucks at this location before and the reason why I keep coming back is Victor Gerson , he's an awesome guy, great costumer service every time and always ready and willing to accommodate our needs just simply the best 🙌🏼

DANIEL G. 
Rating:
4.0

Customer did not leave a comment.

GUOZHEN Z. 
Rating:
5.0

No problems, he knew his job and perfoemrd great. Thank you. David.

David S. 
Rating:
4.0

Easy drop off location during off hours.

REBECCA C. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
4.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Truck did not have any fuel when picked up. Supposed to have had a 1/4 of a tank. Gauge briefly read 1/4 tank and the immediately dropped to E with the gauge cluster estimating 0 miles till empty

ZEVYN P. 
Rating:
3.0

We ordered a dolly, it wasn't given to us. We gave our card information online, we had to pay in-person (which took over an HOUR due to "system issues"). The workers were friendly, but the hassle ruined the timeline we had set for our move.

ARIANA M. 
Rating:
5.0

We discovered that the fuel tank was leaking gas. Maybe the older model trucks can be stored in an inaccessible area to protect them.

REGINA C. 
Rating:
5.0

My trailer was not clean but it was in good shape

RONNI RACHELE S. 
Rating:
5.0

The only thing I was disappointed about was that I did not realize the small print informing me that 10 ft trucks do not have a ramp, which would have been most helpful.

Phillis S. 
Rating:
5.0

I thought both pickup and drop off were great. Thank you for everything!

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

SCOT H. 
Rating:
4.0

Customer did not leave a comment.

Curt T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TOMMIE O. 
Rating:
5.0

The Uhaul reps were great. The-availability was an issue but they were able to find an truck.

John K. 
Rating:
5.0

Very friendly!!! And clean facility and truck

GARY V. 
Rating:
5.0

Customer did not leave a comment.

Guadalupe S. 
Rating:
5.0

Customer did not leave a comment.

DEBRA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEBRA R. 
Rating:
5.0

They were very professional and answered any questions I had.

Jafahri M. 
Rating:
4.0

Customer did not leave a comment.

BRUCE M. 
Rating:
5.0

Customer did not leave a comment.

Lance D. 
Rating:
5.0

Outstanding customer service. Victor Gerson was so polite and helpful. Thank you Victor.

Audrey P. 
Rating:
3.0

I was double charged

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Loh S. 
Rating:
1.0

Never charged me extra for no reason never called back about item we left I use uhaul all the time never had a problem gave me no gas barely made it to the gas station and the paper said it was a half a tank

Dashouna A. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
1.0

Customer did not leave a comment.

KAYENG X. 
Rating:
5.0

Choooooo

LUIS L. 
Rating:
5.0

Customer did not leave a comment.

LESLIE L. 
Rating:
5.0

Victor was very helpful despite some systems technical difficulties he went extra mile to fulfill my needs.

vinesh S. 
Rating:
5.0

I love that this was so pain free. I reserved online and was in and out of store within 10 mins

Nicholas B. 
Rating:
3.0

Customer did not leave a comment.

Derek H. 
Rating:
4.0

Rental Agent Andrew went above and beyond to make sure that I was able to move on my desired day. I arrived at the location and the trailer I had reserved was not there. He looked at all of the neighboring locations and none had the size trailer that I needed. He then offered me a larger trailer that was on the lot at no additional charge. I accepted his offer and was able to move my belongings in one trip which made my move easier.

VIRGINIA P. 
Rating:
2.0

The price for the 15' van was $225 and when i got it, they charged me $270+

RAMANDEEP B. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL R. 
Rating:
3.0

Incomplete rentak

Debra J. 
Rating:
2.0

The check in process was glitchy and unclear. Also, I was unable to fill the gas tank because the gas pump would not seal with the truck's gas opening. Because of that, we were charged extra after we had already wasted our time trying to gas up.

Angela B. 
Rating:
3.0

This location has issues with fuel theft and the customer is required to immediately head to the closest gas station as the tank is empty. Additionally, the Uhaul rented literally got less than 2 miles per gallon. If nothing else, this vehicle should qualify as a gross polluter as I paid more in gas than in a daily rental. I traveled about 13 miles total. The Manager was very apologetic and sympathetic. It appears that U-Haul does not provide enough support for locations like this.

GIEZI B. 
Rating:
1.0

Customer did not leave a comment.

Hannes B. 
Rating:
5.0

Always rent from this location. Love your inventory, excellent customer service, clean and never had an issue here renting. Keep up the great work, enjoyed making business with you all. Thank you.

LEONARDO H. 
Rating:
5.0

Customer did not leave a comment.

CORY K. 
Rating:
1.0

I open a complain as I received a truck with empty gas and asked to fill it up and we pay you!! I did, when I dropped the truck with copy of the gas, they did not refund the gas money!!

BRIAN R. 
Rating:
5.0

Keep ip the good work.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

DENISE F. 
Rating:
5.0

Victor was above and beyond professional. He helped us with a couple in store purchases and had the trailer hooked up to my truck in moments. Then explained our options for drop off as my day had several challenges.

TRENTON P. 
Rating:
1.0

Did not receive teaching of equipment, or return process. Had to ask to obtain all the items I paid for.

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

Valerie h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHARICE J. 
Rating:
5.0

Customer did not leave a comment.

barbara C. 
Rating:
1.0

It would be helpful if you guys wouldn't put the equipment to reserve when you guys do not have the equipment

Edgar R. 
Rating:
5.0

everything is fine

Desiree M. 
Rating:
5.0

Stacy was very helpful thank you , I hope next the price a little chipper

SEMIRA D. 
Rating:
5.0

All their staff is right on the job and very courteous towards their customers

Yvette L. 
Rating:
5.0

Keep the great work

Hector R. 
Rating:
5.0

Customer service and overall everything was great .

EMMA M. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ateca N. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

We experienced nothing but professional people during our time with your company. We would like to thank you for your service & providing us with a place to house our items.

LARRY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH W. 
Rating:
5.0

The guy who helped me was awesome ! Thanks for all the help !

Lyric M. 
Rating:
5.0

The only thing is the driver seat didn't go up to the peddles close enough for comfort. Could drive fine, but for us short legged ones, it would have been a better ride. Everyone was very nice and fast. Wish there was some kind of parking. I understand, no space!

LEONA C. 
Rating:
1.0

The employee that originally helped me out was rude, as well as the wait time was long, and uhaul was over priced.

EVAN B. 
Rating:
5.0

Customer did not leave a comment.

SOFIA V. 
Rating:
5.0

Victor and his team were super helpful and awesome 👌

Josue L. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
4.0

Customer did not leave a comment.

SEQUOIA T. 
Rating:
5.0

The transaction was completely smooth and the costs transparent. Everyone was courteous and helpful.

ROBYN C. 
Rating:
5.0

Everything went well! Was a breeze picking up and returning. The employee there Victor was tremendous help and very knowledgeable.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Tamara T. 
Rating:
5.0

Customer did not leave a comment.

Philipp C. 
Rating:
5.0

I was very impressed with the customer service,and would recommend business to florin Rd location.Thank you Mr.Gerson.Lawrence.Durham.

lawrence d.  |  Overall Experience 
Rating:
5.0

Excelente atención hablan español e ingles eso es buenísimo

maris u.  |  Overall Experience 
Rating:
5.0

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

PAM R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jasmine H.  |  First Impressions 
Rating:
5.0

I would recommend my friend

Stephanie W.  |  First Impressions 
Rating:
5.0

Victor was awesome!

CAMERON W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly H.  |  Overall Experience 
Rating:
5.0

Unit was spacious and clean. Manager was amazing! Tremendous customer service.

Mary Ann M.  |  Overall Experience 
Rating:
5.0

The reason I am rating it 5 stars is because the manager had his staff call out on him on 4th of July and he was running the whole place himself. Trucks, storage, phone calls, everything! Yes it was a long wait, but he was working his butt off. He was polite and got what we needed done as quick as possible. The general manager deserves a raise!

Rachel A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anderson V.  |  First Impressions 
Rating:
5.0

Victor who is the general manager was very helpful and friendly with my needs. I appreciate his customer service skills and he would listen to my needs. Great Manager to have at your facility. I’ve been in management 45 years and I have to rate him as being over the top.

Reuben C.  |  Overall Experience 
Rating:
3.0

The General manager name Vernon I suppose that's his name credentials need to be re-evaluated as a general manager he has poor management skills, and needs to go back to school to know how to compose an Eviction letter and learn the protocols. I was serve a 30 day notice and then he locks me out my storage unit which was paid in FULL FOR THE MONTH AND HE WAS LITERALLY HOSTILE TOWARD ME, THEN INSISTING FOR ME TO SIGN IN AND OUT ON TO A SIGN IN SHEET AND THEN DENIED ME OF ACCESS ONTO THE PREMISES ALL WITHIN THE SAME DAY OF AN EVICTION NOTICE HE PROVIDED TO ME WITH MULTIPLE OF ERRORS ON THE EVICTION LETTER. HE NEEDS TO BE DEMOTED IN MY OPINION. NOT ABLE TO SPELL CORRECTLY ON THE EVICTION LETTER HE HAD PROVIDED FOR ME. I DID REQUEST HIM TO PROVIDE ME WITH THE OWNER OF BUSINESS NAME AND PHONE NUMBER, HE REFUSED TO GIVE THAT INFORMATION TO ME AND BECAME HOSTILE TOWARD ME. I DIDN'T APPRECIATE HOW HE APPROACHED ME AND HANDLE THE MATTER WITH ME AS A CUSTOMER. I WILL NEVER DO BUSINESS WITH YOUR COMPANY EVER AGAIN 😠 AND I DID REMOVE MYSELF OFF THE PREMISES THE NEXT FOLLOWING DAY. HAVING ME COME OUT OF POCKET TO RELOCATE AND TO PAY MOVERS TO MOVE ME TO ANOTHER LOCATION. I FEEL I SHOULD BE COMPENSATED FOR THE INCONVENIENCE. I FEEL AS THOUGH HE LITERALLY HARASSED ME FOR NO APPARENT REASON WHEN ASKING ME A QUESTION AND I RESPOND HE PROCEEDED TO BE PUSHY TOWARDS ME, LEAVING ME FEELING ANGER AS THOUGH HE WAS TRYING TO PROVOKE ME TO BE HOSTILE TOWARD HIM AND I DIDN'T APPRECIATE THAT ONE BIT. I WOULD NEVER RETURN BACK TO THIS LOCATION AGAIN FOR ANY BUSINESS EVER AGAIN. THANKS, BUT NO THANKS MS. CECILIA INGRAM

cecilia i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MECHIEL G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurise B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaron E.  |  Overall Experience 
Rating:
5.0

The folks on Florin were courteous, efficient, and professional in their dealings with me. Big thank you for the service.

Ryan M.  |  First Impressions 
Rating:
5.0

On sunday, I came to open my storage for the 1st time and unfortunately it was understaffed but Victor did his very best to accommodate every customer that he can when by himself, Victor did an excellent job on providing me his assistance when I have trouble with the key card multiple times but he still assisted me when it was busy and by himself. I advise the company should at least have 2 worker on sunday so that Victor can at least a have break, poor guy was running around doing everything himself with no help. He deserves a raise.

james l.  |  First Impressions 
Rating:
1.0

The worse weekend ever. I was there four days in a row. Friday, find out they cut my storage lock and replace it. But, when asked why, one could tell me. Saturday, wasted a lot of time because Victor doesn't know how to communicate. Ordered a Ubox and truck. But failed to tell me I had to pull my own Ubox to my storage. When specifically ask them to drop it at my storage unit 603 when I placeed my reservation. So I wasted 2 hours thinking they were going to drop it off. To find out after asking 3 times when was they going to bring it. Then I wasted another 30 minutes trying to get my U-Box. In which Victor try to charge me for the trailer that the U-box was on. After my U-Box was all filled and ready to go. Because of the 2 and half hour delay the 4 hours I rented the truck for ended up being 24 hours with miles that I didn't plan on paying for. Because we didn't finish until 6:15 p.m. Mind you all my reservations was for 12 p.m. truck was reserved from 12 p.m. to 4 p.m. Top it off my U-Box sat in an open space in the parking lot in front of the office for 2 days. It was supposed to be picked up and transported to Arden on Sunday the 1st. The next day. When I went back on Monday it was still there and there was no information on my U-Box being picked up at all. Call Chris Trudell with No response. After Isaiah made several calls he was able to help me and get my U-Box where it needed to go. (Arden) Honestly, If it wasn't for Isaiah I would have lost it!! He went above and beyond for me to make sure I was taken care of.

Carmellia H.  |  Overall Experience 
Rating:
5.0

Thank you for your Excellent service, i appreciate it very much👏

majell s.  |  Overall Experience 
Rating:
5.0

Excellent service.

yevette t.  |  Overall Experience 
Rating:
5.0

Very friendly. Clean facility.

Robert R.  |  First Impressions 
Rating:
5.0

Overall excellent experience. The only negative was that I was required to purchase & use the U-haul lock which was not return-able upon move-out. Now I have a $13 lock that I have no use for.

ZO ANN L.  |  Overall Experience 
Rating:
5.0

The Staff at this location was most helpful. They definitely made my move easy .

Tam N.  |  First Impressions 
Rating:
2.0

Staff is not helpful specially we reserve a truck before online and when we get there staff told me is reserve on someone else how that could be happen??? we end up going Lodi Ca. to get are rental..

RAMCHAND B.  |  Overall Experience 
Rating:
5.0

Theresa did a great job!

mohwanna r.  |  First Impressions 
Rating:
4.0

Safe and secure.

Vincent A.  |  Overall Experience 
Rating:
2.0

Reserved a trailer days in advance. When it came time to pick it up it was not available. There were NONE available within a 25 mile radius. Has to rent a truck for over 2x the cost, no discount.

Vincent A.  |  First Impressions 
Rating:
1.0

Only one person knows how to work on reservation. It was more than 8 people waiting in the line. I waited for 30 minutes in the line and I was 2nd in line. Than I drove to the unit and no one showed

Avinesh C.  |  First Impressions 
Rating:
1.0

Horrible customer service representative and my storage ceiling was torn down and never fixed. They changed my locks without notice and tried to convince me that it was my lock...

Pierra C.  |  Overall Experience 
Rating:
5.0

I truly appreciated the professionalism of Samuel. He was polite and respectful along with his ability to multitask with me and another customer who was experiencing a situation that needed his attent

Constance G.  |  Overall Experience 
Rating:
5.0

Sam was very professional and helpful. I appreciate the outstanding service I received.

Constance G.  |  First Impressions 
Rating:
5.0

👍

Yacheng X.  |  First Impressions 
Rating:
5.0

Thank you Florin Rd Uhual. You guys are great!

Yacheng X.  |  Overall Experience 
Rating:
5.0

This U-Haul location has been the best. The storage facility was exactly what I needed and the cost was quite reasonable. The staff were always professional and customer service oriented.

Errol T.  |  Overall Experience 
Rating:
1.0

Confusion transfering me around so i can locate my box very poor customer service

Fadah N.  |  Overall Experience 
Rating:
3.0

Yes but there was a mouse problem there. Immediately noticed the rodent catcher in my unit and a dead mouse outside my unit. Seems they are trying to get a handle on it. Not complaining for free unit.

terri a.  |  Overall Experience 
Rating:
5.0

Excellent throughout the entire process from renting the truck, to utilizing the storage unit. Thank you.

Michelle k B.  |  Overall Experience 
Rating:
5.0

The people were so amazing, could not ask for more. Very helpful and accommodating to my needs with both for the truck and storage.

Michelle k B.  |  Reservation 
Rating:
3.0

We canceled our reservation because we needed the truck for theee days, not just one.

Olivia H.  |  Reservation 
Rating:
5.0

The staffs at this location are very helpful, especially David. Our one way move from Virginia was smooth and on time, thank you for your great service!

David V.  |  Reservation 
Rating:
5.0

none

Alma W.  |  Reservation 
Rating:
5.0

After four long days drived cross country, finally stopped at this location to stores our stuffs. The staffs were cheerful, specially David (staff) is very helpful, storeroom is clean.

David V.  |  Overall Experience 
Rating:
5.0

Great service.

john s.  |  Overall Experience 
Rating:
2.0

I tried to pay my storage unit 2 days before auction and the morning of auction manager Anthony took the payment I was told it was paid.i would be receiving a e mail. I got a letter with the wrong .

Marla W.  |  Overall Experience 
Rating:
5.0

Thank You

lolita w.  |  Overall Experience 
Rating:
4.0

n/a

REBECCA M.  |  Overall Experience 
Rating:
1.0

Employees had to many mistake with your money

KIMBERLY J.  |  Overall Experience 
No reviews have been submitted for this location.

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