This is the first I've heard of this promotion. I have 3 storage units at the same facility and none of the employees mentioned this to me. I had a huge problem moving into to all 3 of my units. Unit 633 : when I was ready to move in, there was a U-HAUL lock on the unit and I had to wait over an hour to get someone to remove the lock. The movers I had to pay extra so they would not leave before the truck was unloaded. It looked like someone had been living in the unit. There was bedding, food boxes, mats, & sleeping bags. My 2nd unit, can't remember the number right now, but it also had a lock that I had to wait again to be removed. But yesterday, I rented unit 102, and it also had a lock that was not removed. The movers wouldn't wait because it was after 5, the office was closed, and we didn't know if someone would respond. I STILL HAD TO PAY THEM. I'd like to know if I can be compensated for my inconvenience of losing $200, for work that couldn't be completed and was no fault of mine?
PATINA A | First ImpressionsSelf Storage Units in Sacramento, CA, 95822
U-Haul Moving & Storage at Florin Rd
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The young man who helped me, Eric at Florence U-Haul was very very helpful.
Billy B | First ImpressionsThank you for everything
Ana C | Overall ExperienceI had a great experience with Donny at U-Haul. He was extremely helpful, professional, and went out of his way to make sure everything was taken care of quickly and smoothly. It’s rare to come across someone with such a positive attitude and excellent customer service skills. Donny made the whole process easy and stress-free, and I really appreciated his patience and willingness to help. U-Haul is lucky to have an employee like him!
JOSE R | Overall Experiencethis facility is close to my house.
Kevin M | Overall ExperienceI am in a wheelchair. They were very helpful.
Elizabeth C | First ImpressionsThe staff there are so amazing and helpful and have the best knowledge for what I needed I def would recommend it to friends and family
Jordan C | Overall ExperienceI had insurance on my merchandise in my storage the ceiling was poor it rained on my merchandise and ruin everything and I want it replaced but no one was there to help me according to the employee there was there must have been understaffed so if you want to get in contact me I had insurance on my equipment please feel free to call me at area code [redacted] because I'm not paying for damage equipment music equipment drums everything or you can contact me at [redacted] thank you sincerely Wayne Knight
West f | Overall ExperienceThe guy who helped us was very respectful and helpful.
KARMEN A | First ImpressionsEvery stuff was very helpful and polite and helpful in every situation and I enjoyed being able to storage my stuff there.
JOETHA S | Overall ExperienceMy unit was broken into and Uhal denied the claim.
Rod G | Overall ExperienceI’m satisfied with the results
JOETHA S | First Impressions