Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not only would I recommend this store . I go back to this location because of the service and professionalism and their consideration and patience with their customers ! Next time I need something from U Haul I will return to this location because of my experience and help I have gotten here . Sincerely Chuck Takara
CHARLES T
Rating:
3.0
Put more gas in the tank so the renter doesn't have to find gas on their moving day. Very inconvenient to have to have to gas the uhual.
BRANDON H
Rating:
5.0
I believe his name is Donny, he was over the top excellent and deserves more money hourly. He is a Bonus at your location. Treats you better than family's.
MELINDA B
Rating:
5.0
Customer did not leave a comment.
TAMIRRA R
Rating:
4.0
Went very well, good service & reps were professional and knowledgeable. Rep attention to detail was flawless.
DONNA T
Rating:
5.0
Customer did not leave a comment.
LADONNA G
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
Great Customer Service
Betty A
Rating:
5.0
Waiting in line was a pleasure, the customers in line we're all very understanding and pleasant 😀 My grandson is autistic, so he can be very disruptive. The employees were understanding when it was our turn. Great place 👌👍
MELINDA B
Rating:
4.0
Only concern, was that on drop off day, the location looked to be short staffed which caused some delay. But overall, great service from the team!
BESSY V
Rating:
5.0
Every stuff was very helpful and polite and helpful in every situation and I enjoyed being able to storage my stuff there.
JOETHA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
2.0
Location was understaff. The lines checking in and out were very long. The Uhaul that was rented to me was on E with thieves stealing gas. There was a hose coming out of the gas tank. I will not be returning to this location and will not recommend it to my friends and family.
KEREN V
Rating:
5.0
Friendly customer service
BONNIE P
Rating:
5.0
Customer did not leave a comment.
MARCOLOUIE O
Rating:
5.0
Good customer service from the store representative, he gets 5 stars!
MARICELA O
Rating:
5.0
The employee's where grate
DONALD H
Rating:
4.0
It was great, easy and I would definitely use them again!
REINA M
Rating:
5.0
Customer did not leave a comment.
Kelly V
Rating:
5.0
None
FRANCISCO F
Rating:
3.0
I ordered a furniture dolly wasn't told to get it from the office before leaving
After going over the paperwork it was marked 1/2 full with gas
Not true it was on Empty drove three block put ,$30 dollars in order to complete my distance. Although some adjustments were made instructions should have been explained where to pickup the dolly
thelma m
Rating:
3.0
The customer service was good, the truck I got needs some work, the brakes were sketchy, steering was off, shifter was tricky and would not go into the right gear, and there’s an obvious exhaust leak, started feeling the cab with fumes…
AARON W
Rating:
5.0
Staff was very nice and efficient. Thank you
CAROLINE S
Rating:
3.0
The person that helped was very professional and kind.
REGINA R
Rating:
1.0
My original reservation was made to pick up the trailer in Napa. That didn't happen since none were available in this area.
i wasted 4 hours round-trip picking up at this location, as far as this Floring Rd location. No complaints, the staff are right on and friendly, they have it together. Your reservation team does not. You should not lie to customers, promising rentals not available in certain areas.
Alberto S
Rating:
5.0
Customer did not leave a comment.
chantell m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROSS C
Rating:
5.0
We rented trucks 2 days in a row for a big move … all staff made us feel comfortable in a stressful time ..
ROSS C
Rating:
5.0
Customer did not leave a comment.
MARY M
Rating:
4.0
Despite having a reservation, I still had to wait an hour to get a truck. A/C did not have cold air; it was very hot in 100 deg Sacramento summer.
KEVIN J
Rating:
5.0
Really nice people
SHEILA A
Rating:
5.0
Customer did not leave a comment.
SUSETTE G
Rating:
3.0
Customer did not leave a comment.
LEGEND A
|
First Impressions
Rating:
4.0
Truck was on empty and we had to get gas right away. it would be better if they required you to bring back trucks with 1/4 tank and then rented them with that amount.
KIMBERLEE E
Rating:
2.0
Customer did not leave a comment.
IGNACIO C
Rating:
5.0
Keeping fuel in trucks for next customer
RONALD D
Rating:
5.0
This location is #1 for its Friendly Staff
JOWELI V
Rating:
5.0
Customer did not leave a comment.
JASMINE S
Rating:
1.0
The staff told me to leave the key in the dropbox, then counted my checkin late and charged me for an extra day because I turned in my key in the dropbox (before the store closed for the day).
GWYNETH C
Rating:
1.0
Believe your customer when they telling you the facts of a situation, and stop having a attitude. Stop charging customer $20 for after hours return when you are 3 minutes late.
Annette F
Rating:
5.0
The staff is very nice and profesional
JAVIER H
Rating:
5.0
Customer did not leave a comment.
BRYCE G
Rating:
5.0
The service person was respectful and patient and very Knowledgeable Of what He was.
Doing
FREDA N
Rating:
5.0
The customer service was excellent. However, the U-Haul trailer itself was damaged, some of which I did not know until I opened the doors completely. The bottom hinge on both doors was broken away from the body frame.
DAMON S
Rating:
5.0
Customer did not leave a comment.
LATANYA L
Rating:
5.0
Customer did not leave a comment.
STAR L
Rating:
3.0
Extend their rental instead of charging a whole extra day when they can’t make it for a 6 hour rental when your gonna charge the same despite the time
RODELL C
Rating:
5.0
Good
SAIDHASIBULLAH S
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER A
Rating:
5.0
Customer did not leave a comment.
HOANG L
Rating:
5.0
Customer did not leave a comment.
ANNETTE H
Rating:
3.0
I was given a truck and told that it had a quarter tank of gas. When I got out to the truck, I discovered it was less than empty. The display literally said 0 miles to empty. I went back into complain and asked for another truck and I was told they were all in that condition And that they would give me a gallon or two of gas so that I could get to the nearest gas station completely unacceptable. The gentleman who helped me when I returned was very helpful and apologetic.
RICHARD E
Rating:
5.0
I cannot think of any ways to improve your service.
Jasmine H
Rating:
3.0
Customer did not leave a comment.
SARITA P
Rating:
1.0
Uninformed worker working the counter cost me $60.00.
Shara J
Rating:
5.0
Customer did not leave a comment.
ALDAHIR P
Rating:
5.0
Customer did not leave a comment.
JAMES L
Rating:
1.0
Customer did not leave a comment.
HAMAUYN D
Rating:
3.0
Just be a little more understanding and not charge so much for gas.
LISA D
Rating:
1.0
Everything was good until I went to return the vehicle. I was there waiting for at least 40 minutes for help. The two attendants saw me on the return line and didn’t do anything but bullshit and just looked at me until I got mad and then just ask me how did I pay. I told them with credit card and then told to leave and I will get the receipt online. I wasn’t expecting to pay a cleaning fee when I brought the vehicle back to same way I received it.I rented before and they never charged me a cleaning fee. I always return it the same way. I rented one about three weeks ago and they took over an hour there and had no gas. First one smell like weed and no gas, second one also had no gas so I had to run to gas station to fill up. Wasted me two hours of time.
LAWRENCE H
Rating:
5.0
Trailer was clean but very beat up. Needs a paint job . Other than that I highly recommend.
CONSUELO U
Rating:
5.0
Jordan & Donnie were very helpful in assisting me at this location.
HEIDI D
Rating:
5.0
Customer did not leave a comment.
RICHARD M
Rating:
5.0
Dropping of was very quick easy and friendly
RANDY L
Rating:
5.0
Customer did not leave a comment.
Melony H
Rating:
1.0
I was given the key by the agent and told the truck was in the parking lot to the right. I went out there and could not find the truck. Came back in and the one agent that was left there of the three told me what lane it was parked in. I went out there and found a park behind another truck. I have to go back in and have him move it. He was busy with a client and took him a few minutes after which I took my pictures and got in the truck to check on mileage and fuel. Turned on the truck to find it was empty and had a range of 3 miles. Had to go find the one agent that was still there. It was busy helping another. Client hook up a trailer to have him get a 5 gallon gas can and come back and put some gas in it. Another 510 minutes went by. Finally got out of there. Look down to finish submitting pictures and mileage on your appand it had timed out. Your agent had promised that he would update the app to show the truck was empty when I left. Apparently he did not because when I checked in the truck that same day after driving a whole 60 some odd miles with the truck having more gas in it than when I left the yard I was told that it still said it’s supposed to have 7/8 of a tank of gas and that I would have to call you guys to straighten that out because it was gonna charge me another $359 or something like that so no it was not a good experience and no, I would not recommend that yard again ever
JOHN G
Rating:
5.0
Customer did not leave a comment.
NORA B
Rating:
4.0
Rob was awesome . Even know he was super busy he stopped doing other tasks to help resolve all problems with my reservation.
THOMAS H
Rating:
5.0
Customer did not leave a comment.
AMJAD A
Rating:
5.0
Customer did not leave a comment.
DONNA S
Rating:
5.0
Customer did not leave a comment.
JUAN M
Rating:
3.0
Customer did not leave a comment.
CRISTINA S
Rating:
2.0
I rented a car hauler but driving over the mountains braking wasn't working right, almost lost it a few times. I knew something was wrong. When I turned the trailer into Reno location (3411 S. Virginia St), the manager told me there was almost no brake fluid in the hauler! Not just inconvenient but dangerous! Plus i was charged more than the quoted price when i reserved it months ago!
MARK H
Rating:
5.0
Great help.
Nicola F
Rating:
5.0
Thank you and a wonderful staff, friendly and helpful. Very kind.
GLENNIE J
Rating:
5.0
Customer did not leave a comment.
RAMON C
Rating:
5.0
It was sad my reserved truck had gas siphoned from the tank, when I picked up.
Appreciate staff gave a heads up to double check everything, and the gas level, before leaving.
The site/staff has extra fuel tanks, so they were able to add a few gallons to the tank to ensure I was able to get to a gas station.
Pickup and checkout was very easy.
HARLAN W
Rating:
5.0
Everything was good, friendly and professional
KENNETH H
Rating:
4.0
The person who rented me the trailer was very kind and gentlemanly, but I had a problem with an employee who spoke to me very aggressively saying that the trailer wasn't there and that I was responsible, instead of taking the time to first check the cameras to corroborate what I left there and then speaking to me.
JUAN C
Rating:
3.0
My unit was broken into and Uhal denied the claim.
Rod G
|
Overall Experience
Rating:
5.0
Jordan provided excellent customer service! I would use this service again. Thanks, Rosa
ROSA G
Rating:
4.0
Customer did not leave a comment.
George W
Rating:
1.0
I received a truck without gas, and your employee topped it up so that I could get to the gas station, and you charged me $170 for gas? I brought more than I had!!!
OLEH S
Rating:
5.0
They were very efficient and courteous the young man who checked my vehicle in had a wonderful personality and he was very efficient and checking my vehicle in
TUSHUMBA W
Rating:
5.0
Customer did not leave a comment.
RAFAEL M
Rating:
5.0
Extremely friendly and efficient.
scott c
Rating:
4.0
The gas was on E, that's my only complaint. I was advised of the gas swindlers.
Toni J
Rating:
5.0
All went very well with this transaction -- very fast service.
Thank you
ALAN G
Rating:
5.0
Great customer service! Clean equipment!
GAVIN D
Rating:
5.0
Customer did not leave a comment.
LELAND L
Rating:
5.0
Customer did not leave a comment.
DEONNA F
Rating:
3.0
Customer did not leave a comment.
THOMAS H
Rating:
5.0
Customer did not leave a comment.
Winnie K
Rating:
5.0
keep up the excellent work.
MANUEL A
Rating:
5.0
Great service and friendly staff. Thank you!
EDGARDO C
Rating:
5.0
Customer did not leave a comment.
Brigette K
Rating:
1.0
Customer did not leave a comment.
Kou T
Rating:
5.0
Very professional service
Very happy doing business with this company….John
JOHN L
Rating:
4.0
Wait time on the return took about half an hour.. Need more counter staffs to make the return faster. They ran out of dollies.
SUSAN W
Rating:
1.0
Too busy and no customer service
Matthew D
Rating:
5.0
Customer did not leave a comment.
TWYLA M
Rating:
5.0
Beyond there being a long line, the associate that helped me was really nice and explained the process of renting a cargo van to me without issue. The van itself was very well maintained, it was easy to use, and did the job it needed to do.
JENNIFER R
Rating:
4.0
Customer did not leave a comment.
JOSE V
Rating:
5.0
Customer did not leave a comment.
Summer G
|
Overall Experience
Rating:
5.0
I’m satisfied with the results
JOETHA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasmine J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon J
|
Overall Experience
Rating:
5.0
Download outstanding customer service he was bussing his butt helping multiple people out
CARLTON W
|
First Impressions
Rating:
5.0
Thank you very much.
Excellent service.
James C
|
Overall Experience
Rating:
3.0
I notice a water leak above my storage unit and mice feces in my storage unit. Please address ASAP!
LESTER H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANTHONY S
|
Overall Experience
Rating:
5.0
Superior service!!!
Jovon P
|
First Impressions
Rating:
5.0
Rob, the new manager, was extremely helpful as i had a few problems that he had to solve. he got it all done and made me a happy customer
BENJAMIN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MUWWAKKIL R
|
First Impressions
Rating:
5.0
Clean facility very well secured. Manager Robert was extremely helpful and did a really awesome job. I thank him for being very understanding and helpful and extending my time in order to get my units cleaned out greatly appreciated.
Brendan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chantell m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alice H
|
Overall Experience
Rating:
4.0
Need more staff
MICHAEL O
|
Overall Experience
Rating:
4.0
I had no problems
KEVIN J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LARON F
|
Overall Experience
Rating:
1.0
I requested and reserved a smaller unit@ $149 and they gave the one I reserved away and they stuck me with the $199 unit for 10months. Terrible that no one would help me resolve this issue. That was unfair and not right! That was an extra $450 not in my budget but no one cared to try resolve this matter not rven the manager or area manager. So no I would not recommend UHaul. Then I went back two months ago and found that there was as attempted breaking in of my unit. I have pictures and a witness. Again it was swept under the rug! I am going to contact the Consumer Financial Protection Burea in DC about this matter and file a complaint.
Charlene M
|
Overall Experience
Rating:
5.0
Thank you very much
micheal m
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DAYSHAWN H
|
Overall Experience
Rating:
5.0
I like it alot
Margaret L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONIQUE S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Irving B
|
Overall Experience
Rating:
5.0
The Representative greeted me as I walked in the door. They were polite to the Customers that they were servicing at the time of my arrival and provided an alternative place to one customer, when it found they did not have an item that he reserved. By far the best Customer Service I have experienced in a while.
LEONARD S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Regina C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vonda J
|
First Impressions
Rating:
4.0
I truly apologize but we never used the storage unit and I notified a worker and advised him of such as well as a Manager who called me 2 to 3 weeks ago.
LYNDA L
|
Overall Experience
Rating:
3.0
over priced umder staffed unit dirty
Silvia C
|
Overall Experience
Rating:
2.0
Y’all cameras are outdated and y’all need to get alarms on the storage units to where it will be able to scare people away from going into your storage, if you have not use the access key to get in.
Terance W
|
Overall Experience
Rating:
5.0
Thank you...
JOE O
|
First Impressions
Rating:
5.0
Peter is amazing. He really cares about people and shows it through service.
The other staff works really hard as well!
Erika B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latrisha T
|
First Impressions
Rating:
3.0
You need managers vending machines for your customers and cheaper prices on your storage rooms $105 monthly instead of $205 and the need renovations,to protect customers merchandise,thank you sincerely needing manager job contact me for job I can do it thank you sincerely Wayne knight a customer
West f
|
First Impressions
Rating:
5.0
Thank you. The experience went very smooth.
Anna C
|
First Impressions
Rating:
5.0
Thank you. The experience was very smooth.
ANNA C
|
Overall Experience
Rating:
5.0
Good storage unit.
DANIEL W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle M
|
First Impressions
Rating:
5.0
I am thankful the service was excellent and the facility manager answered any questions I asked. The entire process was excellent.
OCTAVIA M
|
Overall Experience
Rating:
5.0
Storage unit stayed dry and free of pests for two years, despite very very heavy rains. Great service. Gate access card always worked. Easy to get a local employee on the phone (rare!).
Also, we picked up our 24ft move-out truck here, and the truck had just 8K miles on it and was clean and in good condition.
We usually have good experiences with U-Haul, but this location is particularly good.
Mary B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle R
|
First Impressions
Rating:
5.0
Everyone was helpful, patient and friendly. I only moved out because we moved to another city.
ANNE K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Suyen D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
osvaldo s
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Curtis O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
osvaldo s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Harrell D
|
Overall Experience
Rating:
5.0
The store manager Peter went above and beyond to ensure my experience was the best possible. I'm delighted to say his employes showed the same manner of respect and provided great customer service.
Constance G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gierene D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Terance W
|
Overall Experience
Rating:
3.0
There was quite a wait for assistance as there was only one person at the counter, however he was polite courteous and able to juggle many tasks at the same time. The only problem I had with the site was that the bathrooms were not clean enough but had to use them!!
julia r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
isaac a
|
Overall Experience
Rating:
5.0
Very Professional
Shelia M
|
First Impressions
Rating:
5.0
They was nice and very helpful
Walter S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
deborah w
|
Overall Experience
Rating:
1.0
Units get burglarized there and it's the employees doing it I know that for a fact mine was lien on it so they robbed it sold my unit for $300 and now think I'm paying then $800 never that just going to be problems
Tj M
|
Overall Experience
Rating:
1.0
My boyfriends unit got broken into and your staff done this. This is the reason why I moved out as soon as I could. Ever since the new manager took over storage units have been broken into. Allbad.com
Rebecca L
|
Overall Experience
Rating:
5.0
We are very pleased with the helpful service!
ANNE K
|
First Impressions
Rating:
5.0
Staff are great they alll love their gob
anthony b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Larry J
|
First Impressions
Rating:
5.0
John at the florin road location was patient and Understanding and very helpful he. Enjoys his job. The general manager victor. Is one of the best managers i have ever encountered he tries his best to do a good job on the day that i rented the storage unfortunately i a 2 other customers watched an very bad situation take place victor tryed his best to solve the problem he is a very decayed. And wants to do a good job for the customers and is very helpful job well done haley is also also helpful
anthony b
|
First Impressions
Rating:
5.0
The store manager, Victor has been so helpful, and extremely professional.
jennifer c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonio S
|
First Impressions
Rating:
4.0
I Love your storage they are Friendly and nice. And very very Respectful.
Virginia B
|
First Impressions
Rating:
5.0
Victor is so wonderful. He is so good at what he does. And I will be renting truck and storage here❤️ I appreciate the professionalism/kindness😇!
lynn k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maniate T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlos R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Basil M
|
Overall Experience
Rating:
1.0
The drop off and storage experience was excellent.
Now let me give you an overview of the absolute nightmare we went through after a reserved pickup.
Our vehicle wasn’t available. After 20 minutes of waiting in line I asked the clerk at the front counter to find out that most of the line wouldn’t even get a vehicle at this location.
We visited 4 other locations to run into the same issue of finding out that they didn’t even have a vehicle available and could be of absolutely no help to us, despite us having a guaranteed reservation.
We happened to find one location after spending hours of time, gas, and energy driving and on the phone with customer service. When the agent finally LUCKILY found a booking, which for some reason was available to same day bookings and not the hundreds of other people who were waiting in all the lineups at the store, it was still 3 hours from when we had called.
Our 11AM “guaranteed” booking turned into a 4:30PM nightmare booking. We finally picked up our truck. In the sketchiest street I have ever seen in Los Angeles.
We nearly missed our flight and if we hadn’t gone through the trouble of doing your company’s job of actually finding a vehicle we had RESERVED, we would have over extended our lease for the apartment we were moving out of, and completely missed our flights.
There was no remorse or empathy from any of your agents, rather an extremely stressful day.
Basil M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RAOUL L
|
First Impressions
Rating:
5.0
Victor was awesome.. give this man a raise!!
Scott S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie G
|
Overall Experience
Rating:
3.0
Not enough workers to help long lines.
Carmen C
|
Overall Experience
Rating:
5.0
Management was very helpful
Terance W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
berniece j
|
First Impressions
Rating:
5.0
Respectful, helpful, and professional
Angelica G
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
jeff d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
daniel s
|
Overall Experience
Rating:
3.0
They would not give me 24 hour access regardless I owned a business and needed to access to my unit after hours because I'm a woman and it would not be safe that's what the manager Victor at Uhaul on Florin Rd in Sacramento, CA said. I felt like I was totally being discriminated due to what he said. Thank you. No further comment. I have spoken to my attorney.
Rebecca L
|
Overall Experience
Rating:
5.0
Great service from the guys.
TOFAMOEALO U
|
Overall Experience
Rating:
5.0
Great customer service and I definitely would share my experience with family and friends about your U-Haul on Florin road in Sacramento, CA.... I was help by Victor one of the managers he was professional and tooked care of what I needed..... Thanks
jeffery e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher m
|
First Impressions
Rating:
4.0
Place was clean and secure just a bit pricy for me and group sponsoring me would only pay 2 months so had to move to a place I could afford and had some machines to add to my storage that would not fit there thank you for your help
William B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOFAMOEALO U
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PRISCILLA S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christopher B
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Overall Experience
Rating:
3.0
Customer did not leave a comment.
rhonda a
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
YOLANDA L
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Overall Experience
Rating:
5.0
Thanks so much to the guy in the front desk was such an amazing helper made my stressful situation a bit easier! Thanks is Mr.G
LaSonja H
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First Impressions
Rating:
3.0
Everything was excellent, but last day when returning the space I was renting, the guy who attended me was not very friendly or helpful. Maybe he thinks everyone knows the process but this was my first time with this service, like me, I'm sure a lot of costumers are new to the process. Employee name D Julius C.
Karla R
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Janice D
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First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID H
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Overall Experience
Rating:
3.0
Customer did not leave a comment.
Bianca V
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel P
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anderson V
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Overall Experience
Rating:
3.0
The storage was dirty & super dusty!! I also wanted a smaller one but there wasn’t one available so maybe when a smaller one opens up I can move there. I had to sweep & dust around inside!!
Sela P
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Corinne R
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First Impressions
Rating:
5.0
Victor and company go above and beyond every day.
David B
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First Impressions
Rating:
5.0
Customer did not leave a comment.
christopher o
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yulian O
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mary B
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First Impressions
Rating:
5.0
Stressed and time crunched for needing storage. I wanted drive up access for convenience. I called all over. Every other place ( if they even had a unit available ) was double in price! Check in was quick, easy and hassle free! Thank you!
Kimberly P
|
First Impressions
Rating:
5.0
Victor was extremely helpful.
Gloria C
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Ericca W
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First Impressions
Rating:
4.0
One time I was out of the country and my unit was broken into and I have a hard time trying to claim my loss until now still didn’t get any claim from the insurance for my loss, other from that every thing was goo.
NGALANOA U
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew p
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First Impressions
Rating:
5.0
Victor is a great guy.
Made the experience a good one.
Troy L
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First Impressions
Rating:
5.0
The gen,manager @ the Florin store is prince!👄🥰🥂🤗
Laurise B
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Overall Experience
Rating:
5.0
I like help they give so great full
Adelina C
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arkayvieya J
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First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBRA R
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Curt T
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBRA R
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Valerie h
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael B
|
First Impressions
Rating:
5.0
We experienced nothing but professional people during our time with your company. We would like to thank you for your service & providing us with a place to house our items.
LARRY J
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Overall Experience
Rating:
5.0
I was very impressed with the customer service,and would recommend business to florin Rd location.Thank you Mr.Gerson.Lawrence.Durham.
lawrence d
|
Overall Experience
Rating:
5.0
Excelente atención hablan español e ingles eso es buenísimo
maris u
|
Overall Experience
Rating:
5.0
Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.
PAM R
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First Impressions
Rating:
3.0
Customer did not leave a comment.
Jasmine H
|
First Impressions
Rating:
5.0
I would recommend my friend
Stephanie W
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First Impressions
Rating:
5.0
Victor was awesome!
CAMERON W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly H
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Overall Experience
Rating:
5.0
Unit was spacious and clean. Manager was amazing! Tremendous customer service.
Mary A
|
Overall Experience
Rating:
5.0
The reason I am rating it 5 stars is because the manager had his staff call out on him on 4th of July and he was running the whole place himself. Trucks, storage, phone calls, everything! Yes it was a long wait, but he was working his butt off. He was polite and got what we needed done as quick as possible. The general manager deserves a raise!
Rachel A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anderson V
|
First Impressions
Rating:
5.0
Victor who is the general manager was very helpful and friendly with my needs. I appreciate his customer service skills and he would listen to my needs. Great Manager to have at your facility. I’ve been in management 45 years and I have to rate him as being over the top.
Reuben C
|
Overall Experience
Rating:
3.0
The General manager name Vernon I suppose that's his name credentials need to be re-evaluated as a general manager he has poor management skills, and needs to go back to school to know how to compose an Eviction letter and learn the protocols. I was serve a 30 day notice and then he locks me out my storage unit which was paid in FULL FOR THE MONTH AND HE WAS LITERALLY HOSTILE TOWARD ME, THEN INSISTING FOR ME TO SIGN IN AND OUT ON TO A SIGN IN SHEET AND THEN DENIED ME OF ACCESS ONTO THE PREMISES ALL WITHIN THE SAME DAY OF AN EVICTION NOTICE HE PROVIDED TO ME WITH MULTIPLE OF ERRORS ON THE EVICTION LETTER. HE NEEDS TO BE DEMOTED IN MY OPINION. NOT ABLE TO SPELL CORRECTLY ON THE EVICTION LETTER HE HAD PROVIDED FOR ME. I DID REQUEST HIM TO PROVIDE ME WITH THE OWNER OF BUSINESS NAME AND PHONE NUMBER, HE REFUSED TO GIVE THAT INFORMATION TO ME AND BECAME HOSTILE TOWARD ME. I DIDN'T APPRECIATE HOW HE APPROACHED ME AND HANDLE THE MATTER WITH ME AS A CUSTOMER. I WILL NEVER DO BUSINESS WITH YOUR COMPANY EVER AGAIN 😠 AND I DID REMOVE MYSELF OFF THE PREMISES THE NEXT FOLLOWING DAY. HAVING ME COME OUT OF POCKET TO RELOCATE AND TO PAY MOVERS TO MOVE ME TO ANOTHER LOCATION. I FEEL I SHOULD BE COMPENSATED FOR THE INCONVENIENCE. I FEEL AS THOUGH HE LITERALLY HARASSED ME FOR NO APPARENT REASON WHEN ASKING ME A QUESTION AND I RESPOND HE PROCEEDED TO BE PUSHY TOWARDS ME, LEAVING ME FEELING ANGER AS THOUGH HE WAS TRYING TO PROVOKE ME TO BE HOSTILE TOWARD HIM AND I DIDN'T APPRECIATE THAT ONE BIT. I WOULD NEVER RETURN BACK TO THIS LOCATION AGAIN FOR ANY BUSINESS EVER AGAIN.
THANKS, BUT NO THANKS
MS. CECILIA INGRAM
cecilia i
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yolanda h
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
MECHIEL G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laurise B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert R
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Overall Experience
Rating:
3.0
Customer did not leave a comment.
Aaron E
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Overall Experience
Rating:
5.0
The folks on Florin were courteous, efficient, and professional in their dealings with me. Big thank you for the service.
Ryan M
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First Impressions
Rating:
5.0
On sunday, I came to open my storage for the 1st time and unfortunately it was understaffed but Victor did his very best to accommodate every customer that he can when by himself, Victor did an excellent job on providing me his assistance when I have trouble with the key card multiple times but he still assisted me when it was busy and by himself. I advise the company should at least have 2 worker on sunday so that Victor can at least a have break, poor guy was running around doing everything himself with no help. He deserves a raise.
james l
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First Impressions
Rating:
1.0
The worse weekend ever. I was there four days in a row. Friday, find out they cut my storage lock and replace it. But, when asked why, one could tell me. Saturday, wasted a lot of time because Victor doesn't know how to communicate. Ordered a Ubox and truck. But failed to tell me I had to pull my own Ubox to my storage. When specifically ask them to drop it at my storage unit 603 when I placeed my reservation. So I wasted 2 hours thinking they were going to drop it off. To find out after asking 3 times when was they going to bring it. Then I wasted another 30 minutes trying to get my U-Box. In which Victor try to charge me for the trailer that the U-box was on. After my U-Box was all filled and ready to go. Because of the 2 and half hour delay the 4 hours I rented the truck for ended up being 24 hours with miles that I didn't plan on paying for. Because we didn't finish until 6:15 p.m. Mind you all my reservations was for 12 p.m. truck was reserved from 12 p.m. to 4 p.m. Top it off my U-Box sat in an open space in the parking lot in front of the office for 2 days. It was supposed to be picked up and transported to Arden on Sunday the 1st. The next day. When I went back on Monday it was still there and there was no information on my U-Box being picked up at all. Call Chris Trudell with No response. After Isaiah made several calls he was able to help me and get my U-Box where it needed to go. (Arden) Honestly, If it wasn't for Isaiah I would have lost it!! He went above and beyond for me to make sure I was taken care of.
Carmellia H
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Overall Experience
Rating:
5.0
Thank you for your Excellent service, i appreciate it very much👏
majell s
|
Overall Experience
Rating:
5.0
Excellent service.
yevette t
|
Overall Experience
Rating:
5.0
Very friendly. Clean facility.
Robert R
|
First Impressions
Rating:
5.0
Overall excellent experience. The only negative was that I was required to purchase & use the U-haul lock which was not return-able upon move-out. Now I have a $13 lock that I have no use for.
ZO A
|
Overall Experience
Rating:
5.0
The Staff at this location was most helpful. They definitely made my move easy .
Tam N
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First Impressions
Rating:
2.0
Staff is not helpful specially we reserve a truck before online and when we get there staff told me is reserve on someone else how that could be happen??? we end up going Lodi Ca. to get are rental..
RAMCHAND B
|
Overall Experience
Rating:
5.0
Theresa did a great job!
mohwanna r
|
First Impressions
Rating:
4.0
Safe and secure.
Vincent A
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Overall Experience
Rating:
2.0
Reserved a trailer days in advance. When it came time to pick it up it was not available. There were NONE available within a 25 mile radius. Has to rent a truck for over 2x the cost, no discount.
Vincent A
|
First Impressions
Rating:
1.0
Only one person knows how to work on reservation. It was more than 8 people waiting in the line. I waited for 30 minutes in the line and I was 2nd in line. Than I drove to the unit and no one showed
Avinesh C
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First Impressions
Rating:
1.0
Horrible customer service representative and my storage ceiling was torn down and never fixed. They changed my locks without notice and tried to convince me that it was my lock...
Pierra C
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Overall Experience
Rating:
5.0
I truly appreciated the professionalism of Samuel. He was polite and respectful along with his ability to multitask with me and another customer who was experiencing a situation that needed his attent
Constance G
|
Overall Experience
Rating:
5.0
Sam was very professional and helpful. I appreciate the outstanding service I received.
Constance G
|
First Impressions
Rating:
5.0
👍
Yacheng X
|
First Impressions
Rating:
5.0
Thank you Florin Rd Uhual. You guys are great!
Yacheng X
|
Overall Experience
Rating:
5.0
This U-Haul location has been the best. The storage facility was exactly what I needed and the cost was quite reasonable. The staff were always professional and customer service oriented.
Errol T
|
Overall Experience
Rating:
1.0
Confusion transfering me around so i can locate my box very poor customer service
Fadah N
|
Overall Experience
Rating:
3.0
Yes but there was a mouse problem there. Immediately noticed the rodent catcher in my unit and a dead mouse outside my unit. Seems they are trying to get a handle on it. Not complaining for free unit.
terri a
|
Overall Experience
Rating:
5.0
Excellent throughout the entire process from renting the truck, to utilizing the storage unit. Thank you.
Michelle k
|
Overall Experience
Rating:
5.0
The people were so amazing, could not ask for more. Very helpful and accommodating to my needs with both for the truck and storage.
Michelle k
|
Reservation
Rating:
3.0
We canceled our reservation because we needed the truck for theee days, not just one.
Olivia H
|
Reservation
Rating:
5.0
The staffs at this location are very helpful, especially David.
Our one way move from Virginia was smooth and on time, thank you for your great service!
David V
|
Reservation
Rating:
5.0
none
Alma W
|
Reservation
Rating:
5.0
After four long days drived cross country, finally stopped at this location to stores our stuffs. The staffs were cheerful, specially David (staff) is very helpful, storeroom is clean.
David V
|
Overall Experience
Rating:
5.0
Great service.
john s
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Overall Experience
Rating:
2.0
I tried to pay my storage unit 2 days before auction and the morning of auction manager Anthony took the payment I was told it was paid.i would be receiving a e mail. I got a letter with the wrong .