Customer Reviews for U-Haul Moving & Storage at Florin Rd

5,728 reviews

3026 Florin Rd   Sacramento, CA 95822
(W Of Hwy 99)

(916) 395-1601

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(916) 395-1601

3026 Florin Rd
Sacramento, CA 95822
(W Of Hwy 99)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The inside of the trailer was dirty and smelled like gasoline.

JACOB D. 
Rating:
4.0

Keep doing what you are doing,I don't see any problems.

CLARENCE B. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted D. 
Rating:
3.0

Faster check in & out.

Danny H. 
Rating:
2.0

They need a lot of help because a lot of returns Truck and equipment and it block the driveway so I had to block it halfway from the sidewalk to the drive was very bad

DAVID P. 
Rating:
3.0

Ensure equipment doesn't break down on the customer and encourage store to answer phone when assistance is needed. I had to call corporate to get refunded after being charged incorrectly.

ELISE D. 
Rating:
4.0

Keep doing a great job

Don W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY A. 
Rating:
5.0

Customer did not leave a comment.

DESIREE H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

SHAWN L. 
Rating:
5.0

Customer did not leave a comment.

ZHEN C. 
Rating:
2.0

Long lines and wait times to be helped. Only one person at the counter each time I visited this location.

LINDA C. 
Rating:
1.0

On my experience, I reserved a truck in one location only to find out that they didn't rent out trucks at that location & wondered how that reservation went thru when he checked I had been transferred to another location without my knowledge I received no email/text/phone call. Thank goodness the location that I was transferred to was a great location I would recommend them highly. Thank you WG

Wanda G. 
Rating:
5.0

Customer did not leave a comment.

Ateca N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

EDNA P. 
Rating:
1.0

The Sacramento drop off was overwhelming understaffed. There was a complete lack of communication among the employees. Customers were becoming. Very frustrated. Including me.

james B. 
Rating:
1.0

The truck was extremely dirty and the employees are definitely over worked

BONNYANNE F. 
Rating:
4.0

Customer did not leave a comment.

FELY M. 
Rating:
3.0

Had to wait until somebody acknowledge me and then after I still have to wait.

HAROLD J. 
Rating:
5.0

Thanks so much to the guy in the front desk was such an amazing helper made my stressful situation a bit easier! Thanks is Mr.G

LaSonja H.  |  First Impressions 
Rating:
5.0

Fast and easy service, but some of the workers were being a bit weird.

CATHYLEEN R. 
Rating:
4.0

The location was fine, the overall experience was terrible. The first location lost the keys and then transferred us to another location way across town and then told me we have a discount, turns out the discount was $10. Wow

LACEY K. 
Rating:
5.0

I had no issues with the service

MABVUTO K. 
Rating:
5.0

Stellar customer service.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

KAITLYN M. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
3.0

Everything was excellent, but last day when returning the space I was renting, the guy who attended me was not very friendly or helpful. Maybe he thinks everyone knows the process but this was my first time with this service, like me, I'm sure a lot of costumers are new to the process. Employee name D Julius C.

Karla R.  |  Overall Experience 
Rating:
4.0

Everything was great

Roxanna S. 
Rating:
1.0

Rude employee rude service and blunt addtuie not trying to help besides the bare minimum it was extremely frustrating

PERRY D. 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
4.0

Customer did not leave a comment.

Janice D.  |  First Impressions 
Rating:
5.0

Both Erik (morning shift) and Andrew (evening shift) were very patient and understanding of my Truck rental problem. They took care of the situation like true professionals. Kudos to U-Haul.

Godwin O. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
1.0

Truck leaked gas through filling hose and spilled as much as I put in! Lost time and wasted money on spilled gas and UHAUL doesn't care they still charge you and do not discount anything for wasted time and money!

RAUL I. 
Rating:
3.0

Customer did not leave a comment.

Bianca V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ana A. 
Rating:
5.0

Customer service at pick up and drop off were amazing. A far better experience than I had on my previous rental at another location.

CAMILLE M. 
Rating:
5.0

For going out your way to really Help in my time of need . Victor Gerson, and his staff Did a very good job. I want to thank you so very much. From Muriel 🙏

muriel B. 
Rating:
4.0

I didn't check the mileage out when I picked up the truck. I was charged for 91 miles. Should have been 61 miles. (checked the distance I drove using google maps). So I ended up paying for an extra 30 miles ($ 38.70).

Kell C. 
Rating:
5.0

Nothing i would change staff and owner especially was extremely good and friendly I would return there every time thank you

MARC R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE D. 
Rating:
5.0

Customer did not leave a comment.

TAKAO R. 
Rating:
5.0

Customer did not leave a comment.

LATONYA J. 
Rating:
5.0

Customer did not leave a comment.

Rachel P.  |  Overall Experience 
Rating:
5.0

This must have been the busiest uhaul I have been to. The manager Victor did an awesome job at getting me a truck. His communication skills are awesome. His staff seems well trained.

Crystal M. 
Rating:
3.0

I rented a uhual and paid for a dolly but there wasn't one on the truck. The associate helping me with the vehicle return helped me remove the dolly cost so I appreciated that. However, it would have nice to have one for my move. Also, the truck was given to me on empty. The low fuel indicator was on and the needle looked like it was below E. It was a scary drive to the gas station and luckily the vehicle made it. It would have ruined my whole schedule if it ran out of gas on the road.

Billy V. 
Rating:
5.0

Customer did not leave a comment.

JASON D. 
Rating:
4.0

Customer did not leave a comment.

DARREN B. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Cesar Z. 
Rating:
5.0

Great service

CONSTANCE G. 
Rating:
4.0

Customer did not leave a comment.

CECILIA M. 
Rating:
5.0

The people who operate that business are fantastic. They have wonderful customer service skills and makes you feel great about utilizing their service.

CONSTANCE G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

GEOFFREY G. 
Rating:
1.0

Too doggone expensive charged me over $300 for a half a day and tried to call them to see if I could drop off at another store put on hold and then hung up on about 6 or 7 times. Had to drive all the way back. I demand a half refund!

WILLIAM C. 
Rating:
3.0

Customer did not leave a comment.

SUE T. 
Rating:
3.0

Fast and easy. Nice job.

NAI M. 
Rating:
1.0

There were many issues on the morning of my move. The 26 ft trucks were not starting due to someone stealing all the gas out of the uhuals the night before. Gas cans were brought or rje facility and some was put in the truck. I then had to drive right away to the gas station to put gas in the truck before I could begin my move. I had a storage there at the facility so I had to go back to clear my storage. The manager on duty "Victor" he is very polite and acamadating to his customers. Je explained what had happened and he apologized. He helped to fix the problem and did not get upset with me for being upset about the situation. His customer service skills are excellent. He definitely made what was starting out as a horrible experience a pleasurable one. I have used usual multiple times and normally everything is great. I will contunie to use them in the future and reccomened them as well.

Lillie N. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Anderson V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIFFANY P. 
Rating:
5.0

Every thing was good!

Harold S. 
Rating:
3.0

Customer did not leave a comment.

STEFFAN N. 
Rating:
3.0

Explain more about the equipment, cleanliness, demage, and maybe walk through it around the equipment with the customer, I think this would definitely help both side. I know I would love this, sometime I forget to really look n just took off with the equipment than realized little something wrong.

Moua V. 
Rating:
5.0

Thank you andrew!

Isa J. 
Rating:
5.0

Busy, but friendly and helpful.

Arthur P. 
Rating:
4.0

Customer did not leave a comment.

JERRY G. 
Rating:
5.0

In and out in minutes... Quick return... Good work

David F. 
Rating:
3.0

The storage was dirty & super dusty!! I also wanted a smaller one but there wasn’t one available so maybe when a smaller one opens up I can move there. I had to sweep & dust around inside!!

Sela P.  |  First Impressions 
Rating:
1.0

The truck I reserved had no gas when I came to pick it up and wouldn't start. I was told by an employee that it's not their job to make sure the truck works before it is reserved. They were able to set me up with a different truck after 45 minutes of trying to start the one I reserved. The second truck also did not have gas and was completely on E and they were unsure if it would have enough to get me to a gas station but sent me with the truck anyway as there was no other option. It was terrible costumer service and it was very frustrating having to wait an hour before we were able to leave with the truck and we still had to stop and get gas. We will never rent from this location again. And would definitely not recommend this location.

Rebekah M. 
Rating:
5.0

Customer did not leave a comment.

SAMISONISIRINO W. 
Rating:
5.0

Victor, the owner of this particular location was amazingly good with people. He's also thoughtful and fair with his customers, even those that others would have blown a gasket with.

Lewis C. 
Rating:
5.0

Victor and his store was great. I was nervous to drive a larger vehicle since I'm used to a small car but he gave me tips that made me feel confident. Quick and accommodating service, and it's very much appreciated during a hectic move. Thanks so much!

MAYA P. 
Rating:
2.0

No gas was in the vehicle when I drove it off the lot. The appliance dolly and the moving pads were not there as well, although I ordered them. It added inconveniences.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

DIANA R. 
Rating:
5.0

Customer did not leave a comment.

Alfonso M. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Corinne R.  |  First Impressions 
Rating:
5.0

So glad to see the mobile pick up and drop off no longer has us going in to wait for a key. This format where we are given a code via phone to pull our own key is a great option and drop box to return the key. It allows the process to be in our hands with little wait. Thank you!

Kim M. 
Rating:
5.0

Staff eas courteous and got ghe job done. The trailer ended the journey with a bad light bulb. Can't avoid that I guess.

Mark M. 
Rating:
3.0

The app for rental return was frustrating. It kept on asking me to upload the odometer and gas gauge. I finally had to get an associate to check me back in.

Sally K. 
Rating:
5.0

Not sure

Jeffrey A. 
Rating:
5.0

Customer did not leave a comment.

LUCY P. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEY R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

N/A

Juditho Jr G. 
Rating:
5.0

Customer did not leave a comment.

Earl D. 
Rating:
5.0

U-Haul answering service was misleading and uninformed. The Florin shop pulled it out for me, no thanks to U-Haul answering center. The center does not identify itself, so you think you're talking to the actual shop, but you are not.

WILLIAM P. 
Rating:
2.0

Have more help. When I came there was no one inside the store. I had to wait 10 minutes after I went outside to search for help. Not too mention the store was unattend. Things could of stolen U-haul.

JEANNE E. 
Rating:
5.0

ANDREW, WAS AMAZING. HE WAS BY HIMSELF, TAKING CARE OF ALL THE CUSTOMERS. HE WAS ATENTIVE AND VERY PROFESSIONAL.

ENRIQUE C. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA K. 
Rating:
5.0

Satisfaction guaranteed

Ricardo M. 
Rating:
5.0

As always great costumer service Victor the manager of the store is an amazing people's person great experience, knowledgeable and can't say enough how well he knows his stuff I mean second nature. I'll keep coming back .

Daniel G. 
Rating:
5.0

Fernando was professional and thorough. You could tell he cares about his customers and getting the job done right.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

HARSH A. 
Rating:
3.0

More staff less wait time.

Henry H. 
Rating:
5.0

Equipment rented was new, ease to use and included a essential and convenient keyfob.

TERRY L. 
Rating:
3.0

very bust, not enough CSA's...

Gina C. 
Rating:
5.0

No improvement needed. Clean and organized dealer combined with professional staff makes a perfect place to do business.

HARRY S. 
Rating:
3.0

Customer did not leave a comment.

Alexzandria A. 
Rating:
3.0

The manager Vic is awesome, unfortunately Uhaul the company really let me down.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

LENNY S. 
Rating:
4.0

Customer did not leave a comment.

MONIQUE R. 
Rating:
5.0

Victor and company go above and beyond every day.

David B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
5.0

Stressed and time crunched for needing storage. I wanted drive up access for convenience. I called all over. Every other place ( if they even had a unit available ) was double in price! Check in was quick, easy and hassle free! Thank you!

Kimberly P.  |  First Impressions 
Rating:
5.0

Victor was extremely helpful.

Gloria C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew p.  |  First Impressions 
Rating:
5.0

Victor is a great guy. Made the experience a good one.

Troy L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arkayvieya J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie h.  |  First Impressions 
Rating:
5.0

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

PAM R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anderson V.  |  First Impressions 
Rating:
5.0

The Staff at this location was most helpful. They definitely made my move easy .

Tam N.  |  First Impressions 
No reviews have been submitted for this location.

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