Customer Reviews for U-Haul Moving & Storage at Florin Rd

5,811 reviews

3026 Florin Rd   Sacramento, CA 95822
(W Of Hwy 99)

(916) 395-1601

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 395-1601

3026 Florin Rd
Sacramento, CA 95822
(W Of Hwy 99)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

_

TOFAMOEALO U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

I returned the truck yesterday evening at 6:58 the gentleman said I can drop off the truck and said I should receive a receipt which I haven't yet. I returned vehicle after a one day trip and was charged for a two day charge for the rental.

RYAN M. 
Rating:
5.0

Customer did not leave a comment.

ATELAITE MELENAI U. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Alex was wonderful. He made check in a breeze and corrected the problem we had with the truck with ease.

DIANA U. 
Rating:
5.0

Corry Hill had the necessary equipment that I needed and provided me excellent service. He explained clearly the essential details of the service that I got.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
1.0

Understaffed, crowed lot, employees not trained well, equipment was rusted

ARLENE M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN T. 
Rating:
5.0

Honestly, EVERYONE there was amazing to talk with and work with. I was checked in and out for a vehicle transport trailer in less than like 10 minutes. I was speaking with the Hmong guy and he was fun to talk with and never made anything unpleasant or awkward. He also made sure my trailer was in good condition and when he found out the one I had originally was reserved wasn't up to par, he moved me on to another one and had me hooked up fast. Told me how and when to drop off, and made sure any damages before I picked it up was notated and reassured me that it wouldn't be an issue. Leaving, I was guided out by I think a hispanic guy around 24-25 with a beanie and he was so polite and helpful navigating me out of the tight parking spot. Dropping off, I was helped right away and I think it was by the same person that guided me out of the lot. I felt horrible since they were 10 minutes to closing and they had an unreasonably angry customer getting propane, but regardless he still had a positive attitude towards that customer and me! I regret not getting their names, but the hispanic guy with curly hair/beanie maybe in his twenties, the white guy(?) in his twenties i think too, and the hmong guy were all so VERY pleasant to work with. Literally no hassle, polite and respectful, and just down to earth people. I 100% believe they deserve to get paid more than whatever they are getting now just due to the amount and quality of customer service they provide. If they get to read this, THANK YOU

EVAN E. 
Rating:
4.0

Please have the person renting the equipment check that they have provided all the equipment paid for.

MARK D. 
Rating:
2.0

too busy - not enough staff - waited 1.25 hours for a trailer hookup

Roderic G. 
Rating:
5.0

Customer did not leave a comment.

PRISCILLA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAVIER L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

JUAN G. 
Rating:
2.0

Checking out was awesome - no waiting, but dropping off was awful. Too few employees to service too many customers. I chose to unhitch the trailer I rented myself rather than wait any longer. Too little communication with the customers in line.

jack E. 
Rating:
5.0

Customer did not leave a comment.

JACK R. 
Rating:
5.0

We had two trailers canceled, one was booked online and canceled suddenly, the second was booked via a telephone operator and subsequently canceled approximately 30 minutes later. The third trailer was reserved via a telephone operator who worked to solve the one-way trailer shortage problem and found a solution we were able to keep. The pick-up facility was excellent.

HEATH S. 
Rating:
2.0

Customer did not leave a comment.

GIL V. 
Rating:
4.0

Customer did not leave a comment.

Christopher B.  |  Overall Experience 
Rating:
5.0

Need more help during busier times. I was there at 930am on a Saturday and people were stacked waiting because only 1 person was processing rentals and returns. The return was very fast since those are staggered.

Heather W. 
Rating:
5.0

Customer did not leave a comment.

Mathew G. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY W. 
Rating:
5.0

Continue to do what you are doing at present. I was impressed with the well stocked packaging items. I will be using the florin road location by the light rail again for needs very soon. Thank you for a wonderful experience.

Guy A. 
Rating:
3.0

Customer did not leave a comment.

NENG H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
3.0

Customer did not leave a comment.

PAT V. 
Rating:
5.0

The only minor issue was that the trucks were parked close together, one in front, one in back, and one on the side which made it difficult to pull out of the parking space. I recommend leaving more room between the vehicles or having an attendant pull it out for the customer.

William P. 
Rating:
1.0

Staff there were BEYOND rude, at least the gentleman who assisted me was. Never mind decent customer service, this guy was obnoxiously rude

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Ursula Y. 
Rating:
4.0

Customer did not leave a comment.

Christa N. 
Rating:
5.0

Erik Garcia was very helpful.

Henry S. 
Rating:
5.0

Customer did not leave a comment.

Tosh J. 
Rating:
3.0

Customer did not leave a comment.

MIKETWAN M. 
Rating:
5.0

Customer did not leave a comment.

VIOLA H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
5.0

Customer did not leave a comment.

SHAZIANA A. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA L. 
Rating:
5.0

The staff at Florin Road was awesome!!

JENNIFER R. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Best place that I ever rented anything from. very friendly employees and they go the extra mile just to help you

JANDAR J. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Vanessa B. 
Rating:
5.0

Everything was good

Tracy W. 
Rating:
5.0

I was helped by young man name Benjamin Yang very nice very professional he help me out and also help me to get what I needed since it was unexpected that I need to go to U-Haul on Christmas Eve.. thanks for the great service!!!

PRISCILLA H. 
Rating:
5.0

Second time this year I've used this UHaul location. It's not the nearest UHaul location, there are several others that are closer to me, but this location always has what I need, when I need it. I also want to acknowledge the excellent customer service provided by a gentleman named Victor. He was very helpful to all of the customers, making sure their information and/or service needs were met.

KELLY R. 
Rating:
5.0

Thanks Victor!

Erik F. 
Rating:
4.0

When I returned my vehicle, I had disagreement with the receiving attendant. He told me that I needed to have 7/8 of a tank of gas, I told him that I was returning the gas gage to the position was when I received the vehicle. He asked me if I had a picture of the gas gage when I received it. I told him, I didn't know I was suppose to take picture. As a results, I had to pay for additional gas on the spot. Why don't you require the vehicle to have a full tank, so it wouldn't be any dispute about fuel gage. The customer wouldn't have to decipher between 7/8 and 3/4 of a tank of gas. That's what most rental car companies do.

MICHAEL E. 
Rating:
1.0

Customer did not leave a comment.

ERIC O. 
Rating:
5.0

Both employees who checked me in and out were very professional. A very good experience. Thank you

Frank M. 
Rating:
4.0

Customer did not leave a comment.

Sandra D. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
3.0

Customer did not leave a comment.

LEAH A. 
Rating:
5.0

Customer did not leave a comment.

ALMORRIS A. 
Rating:
5.0

Customer did not leave a comment.

LARRY V. 
Rating:
3.0

First of all the miles on the truck was incorrect and the truck was in empty I barley made it to the gas station. And the clerk had the ball to tell me to bring it back with gas . Oh no I'm bringing it back in empty how I got it. Then they didn't want to update the miles since the odometer was off by 100. Good thing I took a picture before I drove it.

ROGELIO N. 
Rating:
3.0

The two gentlemen's that checked me in and picked up the U-Haul the other gentleman that had checked me out when I was returning the vehicle both gentleman had excellent customer service made it worth the time and I'm glad I went to that location. Laura HardenColon 916-856-7319

LAURA H. 
Rating:
3.0

Customer did not leave a comment.

ABDUL K. 
Rating:
4.0

Very professional.

LOLA C. 
Rating:
1.0

Horrible service

ANTOINETTE R. 
Rating:
3.0

Customer did not leave a comment.

rhonda a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROGER E. 
Rating:
3.0

The staff are friendly but completely overwhelmed with work. There needs to be more staff helping customers. 5 stars for the patient and friendly staff though.

RUSSELL C. 
Rating:
2.0

Very understaffed long wait times just to return a vehicle. The person ahead of me waited in line so long her reservation passed and she missed out on her vehicle.

Cedric W. 
Rating:
2.0

Waited over an hour in line to get my vehicle

JOSHUA C. 
Rating:
3.0

Customer did not leave a comment.

Irma C. 
Rating:
4.0

Customer did not leave a comment.

DANNY L. 
Rating:
5.0

Customer did not leave a comment.

JOAQUIN T. 
Rating:
5.0

Keep & give a raise to assistant manager

ANDREA G. 
Rating:
5.0

Keep assistant manager!

Andrea G. 
Rating:
5.0

Customer did not leave a comment.

ASHA K. 
Rating:
5.0

All of the staff at this location are very friendly, courteous, and thorough, I truly appreciate the excellent 1 ion 1 service. Even if its busy, someone will acknowledge you. Awesome customer service, especially in the world today.

DARLA F. 
Rating:
2.0

This location does not rent for more then 24 hours so my reservation was changed without telling me. It took more then an hour to fix this error. Extremely disappointed. This might have been the second location which kept telling us three days from Thursday was Saturday even though the 1-800 line had assured me that the renal was through Sunday as I needed.

LEAH H. 
Rating:
5.0

Checkout was quick and easy!

ROBERT F. 
Rating:
5.0

Just a shout out for Benjamin: professional & courteous with a wonderful sense of humor. He was incredibly helpful on what was (and probably usually is for most) a stressful day of moving! I engaged with him at pick up as well as drop off. Awesome on both occasions!

KERRI D. 
Rating:
5.0

Customer did not leave a comment.

WADE W. 
Rating:
1.0

I reserved a truck 2 weeks ago to be picked up on November 29th at 9:30pm. We arrived and followed all instructions that were provided. We looked for the truck for about 20 minutes and couldn't find it. We called the help line, they insisted it was there and it wasn't. We had to come back on the following day at 7am, only to be greeted by a lackadaisical employee who was very nonchalant about the inconvenience that was caused. Benjamin claimed that the keys to the trucks are kept in a lock box for after hours pickups but I never received any instructions via the U-haul app that said anything about a code for a lock box. The information detailing the location of the specific truck was inaccurate as well. The employees tried to claim that the truck probably wasn't dropped off by the previous customer. But it turns out that it was parked in a spot that was blocked in by another truck. So even if I had the lock box code, we wouldn't have been able to get out of the parking lot anyway because the truck was blocked in and our reservation was after hours. All around HORRIBLE experience for me as a regular U-haul customer.

DARYA J. 
Rating:
5.0

Customer did not leave a comment.

ALUMITA S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE F. 
Rating:
4.0

Needs more staff , waiting time is considerably long

Bryan C. 
Rating:
5.0

The inside of the trailer was dirty and smelled like gasoline.

JACOB D. 
Rating:
4.0

Keep doing what you are doing,I don't see any problems.

CLARENCE B. 
Rating:
5.0

Customer did not leave a comment.

YOLANDA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted D. 
Rating:
3.0

Faster check in & out.

Danny H. 
Rating:
2.0

They need a lot of help because a lot of returns Truck and equipment and it block the driveway so I had to block it halfway from the sidewalk to the drive was very bad

DAVID P. 
Rating:
3.0

Ensure equipment doesn't break down on the customer and encourage store to answer phone when assistance is needed. I had to call corporate to get refunded after being charged incorrectly.

ELISE D. 
Rating:
4.0

Keep doing a great job

Don W. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY A. 
Rating:
5.0

Customer did not leave a comment.

DESIREE H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence W. 
Rating:
5.0

Customer did not leave a comment.

SHAWN L. 
Rating:
5.0

Customer did not leave a comment.

ZHEN C. 
Rating:
2.0

Long lines and wait times to be helped. Only one person at the counter each time I visited this location.

LINDA C. 
Rating:
1.0

On my experience, I reserved a truck in one location only to find out that they didn't rent out trucks at that location & wondered how that reservation went thru when he checked I had been transferred to another location without my knowledge I received no email/text/phone call. Thank goodness the location that I was transferred to was a great location I would recommend them highly. Thank you WG

Wanda G. 
Rating:
5.0

Customer did not leave a comment.

Ateca N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE F. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

EDNA P. 
Rating:
1.0

The Sacramento drop off was overwhelming understaffed. There was a complete lack of communication among the employees. Customers were becoming. Very frustrated. Including me.

james B. 
Rating:
1.0

The truck was extremely dirty and the employees are definitely over worked

BONNYANNE F. 
Rating:
4.0

Customer did not leave a comment.

FELY M. 
Rating:
5.0

Thanks so much to the guy in the front desk was such an amazing helper made my stressful situation a bit easier! Thanks is Mr.G

LaSonja H.  |  First Impressions 
Rating:
3.0

Everything was excellent, but last day when returning the space I was renting, the guy who attended me was not very friendly or helpful. Maybe he thinks everyone knows the process but this was my first time with this service, like me, I'm sure a lot of costumers are new to the process. Employee name D Julius C.

Karla R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janice D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Bianca V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anderson V.  |  Overall Experience 
Rating:
3.0

The storage was dirty & super dusty!! I also wanted a smaller one but there wasn’t one available so maybe when a smaller one opens up I can move there. I had to sweep & dust around inside!!

Sela P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corinne R.  |  First Impressions 
Rating:
5.0

Victor and company go above and beyond every day.

David B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
5.0

Stressed and time crunched for needing storage. I wanted drive up access for convenience. I called all over. Every other place ( if they even had a unit available ) was double in price! Check in was quick, easy and hassle free! Thank you!

Kimberly P.  |  First Impressions 
Rating:
5.0

Victor was extremely helpful.

Gloria C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrew p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arkayvieya J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie h.  |  First Impressions 
Rating:
5.0

Victor was awesome I was helped as soon as i wLked in the store! It was quick and easy to rent my storage unit. I was taken to the unit to make sure it was sufficient and clean. I was given Victor's business cards and told to contact him if i needed anything at all. I will definitely use uhaul again.

PAM R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anderson V.  |  First Impressions 
Rating:
5.0

The Staff at this location was most helpful. They definitely made my move easy .

Tam N.  |  First Impressions 
No reviews have been submitted for this location.

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