Customer Reviews for U-Haul Moving & Storage at Fort Drum

1,118 reviews

26470 US Rte 11   Evans Mills, NY 13637
(Next to Bradley's Military)

(315) 629-5636

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(315) 629-5636

26470 US Rte 11
Evans Mills, NY 13637
(Next to Bradley's Military)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Tank wasn't actually on full noticed when I filled it up that the gauge was much lower when I picked it up but was told it was on full.

WILLIAMROGER M. 
Rating:
5.0

Customer did not leave a comment.

AnneMarie C. 
Rating:
4.0

Customer did not leave a comment.

Briana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin H.  |  Overall Experience 
Rating:
5.0

I was really happy with my visit.

MARLONTERELL W. 
Rating:
5.0

Last night when I returned the equipment I was confused that you have to drive around the building from the left rather than the right. Some dude in the parking lot at around 9:30PM told me he had a gun, but he left me alone after that but idk, maybe more lights and bigger equipment return signs would lead to less conflict. I think he was scared because I turned the truck around to drive back around the building while trying to leave the equipment and that fear rapidly turned into anger.

ANTHONYJ S. 
Rating:
3.0

Customer did not leave a comment.

Michele B.  |  Overall Experience 
Rating:
4.0

This location had a large show room but the lot was tight to navigate with a lot of trucks on it. If an opportunity presents itself to have the lot enlarged it would be helpful.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Eddie C. 
Rating:
3.0

Unfortunately my uhaul experience was bad. I reserved a truck in one location, was sent to another location, where they did not have a truck for me. Ended up with small trailer which was not big enough, so had to make the 2hr trip again on Sunday. Should have been done 100% on Saturday.

mark P. 
Rating:
5.0

Always will use this location in the future.

Bridget D. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Adji D. 
Rating:
5.0

Customer did not leave a comment.

SHANE M. 
Rating:
5.0

Customer did not leave a comment.

Jose c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN N. 
Rating:
5.0

Customer did not leave a comment.

Craig K. 
Rating:
5.0

Great service and equipment! Thanks!

CLINTON W. 
Rating:
5.0

Customer did not leave a comment.

Nick W. 
Rating:
5.0

None

CLINTON W. 
Rating:
5.0

There were over 9 hours of phone time. Difficult to pay via telephone. This caused a day delay for the arrival. It only took an hour to unload the container, but the inability to collect my payment and the delay in arrival was very disappointing. The New York arrival of the container and payment were seamless and very punctual Syracuse scheduling was very effective. However, the Sherwood scheduling bounced me to different locations. My last contact to Sherwood scheduling was to Tulsa Scheduling. The number of contacts was caused because scheduling could not accept payment, and to do that required an inordinate amount of hold times. Online payment is convenient, but does not provide a way to deal with unanticipated delays. This is easily rectified.

Robert L. 
Rating:
4.0

Very friendly staff. Got back to me in a timely matter when I had a problem.

Georgette K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dionte H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gregory C. 
Rating:
5.0

Great!

Mitchell M. 
Rating:
5.0

Customer did not leave a comment.

RICHARDW P. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Darryl D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER F. 
Rating:
5.0

Customer did not leave a comment.

DANIELAN H. 
Rating:
4.0

Customer did not leave a comment.

HOWARDIRA H. 
Rating:
5.0

This Uhaul location made our move much easier and employees were fast , friendly and knowledgeable.Thank you!

LISALEE G. 
Rating:
3.0

Not happy with U-Haul computer system. Charged late fee due to computer problem on U-Haul's end (payment reminder not sent- changed/locked out alert settings). Would prefer if rent was pro-rated for closeout by 1/2 month usage rate (over 1 month rent for 10 days use). Move-out date was Thursday, 26 Aug not Monday, 30 Aug 21.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDAL A. 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  First Impressions 
Rating:
5.0

Helpful team

RICHARDBRUCE A. 
Rating:
3.0

Customer did not leave a comment.

Leeman H. 
Rating:
5.0

Great fast and efficient staff and the transit ran like a dream....Thank you!

LISALEE G. 
Rating:
4.0

Fuel tank was not full when i picked up truck. I returned it with full tank. Showed snapshot of tank when leaving location to clerk. Clerk said it would be taken care of . I was still charged fully for van usage. I drove 42 miles and it cost $17.00 to fill thats 8 miles to the gallon. Very dissatisfied.

CARRIE T. 
Rating:
3.0

Rusty door hard to lift. Lock hard too seal lock. See Service otherwise ok.

CHRISTOPHERLEE B. 
Rating:
1.0

There was one lady with a. Green shirt who was just plain disrespectful to my wife and I and made the experience way harder than it needed to be . I wish I would have caught her name because I would have gladly reported it . After dealing with her I just wanted to get as far away as possible

Jesus V. 
Rating:
5.0

Customer did not leave a comment.

Tracey W.  |  Overall Experience 
Rating:
4.0

Make sure you have the right parts that are supposed to be put on.

RICHARD P. 
Rating:
5.0

Thank you for making this a positive experience.

keith m.  |  Overall Experience 
Rating:
3.0

I spent 2 hours trying to pick up the trailer. The person at the store was alone.

MICHAELR B. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
1.0

Customer did not leave a comment.

Jaden M. 
Rating:
5.0

Customer did not leave a comment.

DEONANA A. 
Rating:
5.0

Perfect system and convenience.

Jill S. 
Rating:
4.0

Customer did not leave a comment.

DAVIDSNOW M. 
Rating:
5.0

Customer did not leave a comment.

Miranda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anastasia J.  |  Overall Experience 
Rating:
5.0

Scott is excellent at his job. There are lots of supplies are on hand here if you need boxes, wrapping paper, tape, etc. Thank you.

Geraldine P. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
4.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
5.0

Our Ubox moving experience went just the way the Uhaul staff we talked to said it would, on time and professional! Staff was courteous and helpful every step of the way!

William Kenyon W. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHAROSE D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIELMARTIN L. 
Rating:
3.0

Customer did not leave a comment.

Samual R. 
Rating:
5.0

Customer did not leave a comment.

Doug J. 
Rating:
5.0

Customer did not leave a comment.

LEE R. 
Rating:
5.0

Pleasant experience. Well managed organized and clean!

Paul G. 
Rating:
5.0

Morgan, the individual that helped me when I picked up the truck was very knowledgeable and helpful. The whole experience was easy and the staff was very accommodating. On top of that, the rates where very reasonable.

JULIO G. 
Rating:
5.0

The online reservation system is cumbersome and not especially user friendly, the process needs to be streamlined. I was unable to do the online pre check in and had to do it in person at the store.

Jeff M. 
Rating:
5.0

The sheds outside have spaces in which bugs and critters can get inside a customers belongings. I had to plug the shed

JULIO H. 
Rating:
5.0

Customer did not leave a comment.

Luz H Q.  |  Overall Experience 
Rating:
5.0

Very helpful when I needed to add things to my Ubox after it had been picked up from our driveway. Friendly, courteous and ready to help!

William Kenyon W. 
Rating:
5.0

Customer did not leave a comment.

NAVARDOALFREDO M. 
Rating:
2.0

I was informed that U-haul doesn't charge or count mileage on one way rental even if you go over the ones provided but I found out otherwise when I returned the truck.

MARCKENLEY C. 
Rating:
5.0

Customer did not leave a comment.

Louis Don P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Sydney M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Corey V.  |  Overall Experience 
Rating:
5.0

Using this storage unit and their services was always a great experience.

nicole r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan H.  |  First Impressions 
Rating:
5.0

We had a great time. Morgan was incredibly kind and friendly. She was juggling a lot but still made time for us.

Hope V. 
Rating:
5.0

Great Service and Friendly Staff! Thanks

JAMES S. 
Rating:
5.0

Scott at pick up was great. Thank you for great service.

BRYANA R. 
Rating:
3.0

Lady was helpful when I dropped off my trailer! Great folks.

CODY L. 
Rating:
3.0

I ended up having to pay for a truck my brother rented in 2013 after he stole my ID to rent it. I'm low income and having to pay that off just so I could get a truck to move set me back further than it should have. I can't understand why I should be held responsible for his actions.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

DAMIENPAUL B. 
Rating:
5.0

I needed to put my 2017 f150 super crew short bed in storage. I tried other places that said they had a 10x20 storage unit and the truck should fit, however that was not the case at all. U-Haul by Fort Drum next to Bradley's the truck fit perfect as you can see in the pictures. The unit was clean and stayed dry as it is elevated from the actual ground. The price was great which included a lock and I setup auto pay, as I received an email every month as a receipt of the automatic payment. Very easy to cancel once I no longer needed the storage facility. Great friendly staff who were able to answer all my questions and concerns. Great place to store vehicles.

Josh L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUSTIN S. 
Rating:
5.0

I had an excellent experience at this UHaul. The staff were friendly and professional.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

If I reserve something at a certain location. That item needs to be at that certain location. This system doesn't work for people who expect their reservation to actually be where u haul said it would be.

ROBERTL JR W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN Y. 
Rating:
5.0

Everything that was done was quick and right. There wasn't anything wrong with my experience that could've been done better!

nick P. 
Rating:
4.0

Customer did not leave a comment.

COREYTROY V. 
Rating:
5.0

Customer did not leave a comment.

Stephanie V. 
Rating:
4.0

The app is not user friendly and have issues. Had to upload same document multiple times and still won't upload. Need more work on the app.

Sunil S. 
Rating:
5.0

This location is a true testament to that fact that not all locations are created equal. Absolutely, love this location, and will continue to bring my business here. -Matt

Matt M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWJOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel J.  |  First Impressions 
Rating:
4.0

Back door for the 15' I rented was a little sticky. And hard to put up or down.

SILAS S. 
Rating:
5.0

Customer did not leave a comment.

josiah g.  |  Overall Experience 
Rating:
5.0

The location itself is I believe to be new or renovated but is great overall and right next to the Fort Drum, NY army post. The personal there was very helpful in helping me get exactly what I needed to make my journey home.

DERRIC S. 
Rating:
5.0

Customer did not leave a comment.

RYAN RICHARD S. 
Rating:
5.0

You are awesome

CAROLL F. 
Rating:
5.0

Nothing - super honest, excellent work, amazing customer service, pleasant & friendly, facility was spotlessly clean, great experience

Scott M. 
Rating:
5.0

For how long I had the rental the price was a little high but other than that it was all good! :)

BRYER B. 
Rating:
4.0

Customer did not leave a comment.

HEATH S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Derek H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KOSSI A. 
Rating:
5.0

Customer did not leave a comment.

LACYANNE F. 
Rating:
5.0

This is a busy uhaul facility being right next to base. The employees kept up with the rush, as well as being open on some holidays they are very flexible. Just need to fix the flooding/water drainage in the parking lot.

Chase B. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY L. 
Rating:
5.0

Customer did not leave a comment.

Kassim M. 
Rating:
5.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Great experience--just was I would expect from a real uhaul location where their main business is renting equipment and storage. I originally had to split the pick up of the truck and the auto transport due to availability. The auto transport was 45 mins (one way) from my house so the dispatch person said they would add a 100 authorized miles. When I went to drop it off, the truck was over the authorized mile limit due to the dispatch person never adding the additional miles. I explained this to the two owners and they were very accommodating. They did not charge me for the excess mileage and corrected the mistake of the corporate mixup. They also gave me the hint of coming in to reserve equipment so I can better ensure that the location I want will have what I need. I wish I had known this 20 years ago! When I move in the two years, they will get my business!

Christian B. 
Rating:
4.0

I was originally told that I would pick up the truck in Brewerton NY but due to scheduling issue none was available and I had to drive an extra hour to pick up in Fort Drum.

Patrick W. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

SCHYLER S. 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kerwin S.  |  Overall Experience 
Rating:
2.0

I pre ordered online, when I arrived to this location the price was different and the only explanation I was given was it was related to supply and demand. I was not happy about the change in cost, especially as I thought I was paying a different price according to my online registration. I will not use this location again.

Morgan P. 
Rating:
5.0

Great place to store your stuff. Friendly staff, clean area, and an all around great experience. They had a place to store my stuff while I was waiting to close on my house. Great rental rates as well. Much cheaper than I am used to in other areas.

ANTHONY JACOB B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  Overall Experience 
Rating:
5.0

Great place to do business with

Dustin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Q.  |  Overall Experience 
Rating:
5.0

Very kind and friendly. New climate controlled building is wonderful. I am moving from my very old unit to the new building. Pleasure doing business with you. Thank you very much!!!—J Reis

JULIE R.  |  First Impressions 
Rating:
5.0

Scott was great thanks

Jordan River E.  |  First Impressions 
Rating:
5.0

Verified move-in, notified us, and secured unit first thing Monday morning. Thank you.

Karen G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelly W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracey W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas F.  |  Overall Experience 
Rating:
5.0

See you guys soon

Gene I.  |  Overall Experience 
Rating:
5.0

Amazing people, great experience. wiggie wiggie

aaron r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LLOYD S.  |  Overall Experience 
Rating:
3.0

I found rodents pop in all my stuff. And I found a dead mouse in one of my boxes. I think they need to do a better job with any pest control. Very disappointed

Alexander P.  |  Overall Experience 
Rating:
5.0

Climate controlled storage room was awesome. Made moving bearable during the winter and kept everything in great condition!

Tyler S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon w.  |  First Impressions 
Rating:
5.0

Great place to deal with.

gordon m.  |  Overall Experience 
Rating:
5.0

Super easy to get a storage unit and a pretty good price. Everything was clean and the uhaul store nearby is super convinient as well. No complaints

Shaniya D.  |  Online Move In 
Rating:
5.0

This was the best and the cleanest uhaul we have stored with. Recommend this location. Scott and his staff were always amazing and helpful!

Amanda M.  |  Overall Experience 
Rating:
4.0

The only issue I had was closing out my storage unit they charged me for an additional month. I closed it in person on feb. 22nd and was told I would get an email notification of the closed account. Instead on feb. 24th I got charged for the next month. I notified the office and they said it will be refunded but it has not shown up as a credit on my credit card account yet. I will be calling again next week if I don't see the charge taken off.

Jeffrey S.  |  Overall Experience 
Rating:
5.0

All aspects were completed with a single phone call. Morgan was very helpful, explained procedures and answered all questions. She made the entire experience enjoyable and problem free. Well done Morgan!

bud y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gordon m.  |  First Impressions 
Rating:
5.0

The 10x20 is what I needed and I have a 2017 F150 Supercrew Cab with 5 1/2 ft bed. The truck fit perfectly in the space with enough room to close the door. Great price wonderful service. Thank you Morgan for all your assistance.

Josh L.  |  First Impressions 
Rating:
5.0

It was all quick and easy

Chali O.  |  Online Move In 
Rating:
5.0

The process to get a storage was fast and smooth. The facility inside was really clean. I would definitely recommend this place to anyone needing services.

Ricardo C.  |  First Impressions 
Rating:
5.0

Best customer service received, friendly, informative and very helpful.

Juan A.  |  First Impressions 
Rating:
5.0

Everything is find with the storage and the staff offers terrific service, access to the storage area is being improved, I see that some work is being done to improve access..

Juan I.  |  First Impressions 
Rating:
5.0

The customer service was great, Thay made every simple and easy.

Susan C.  |  First Impressions 
Rating:
5.0

Good service.

Keith R.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top