Customer Reviews for U-Haul Moving & Storage at Fort Drum

1,157 reviews

26470 US Rte 11   Evans Mills, NY 13637
(Next to Bradley's Military)

(315) 629-5636

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(315) 629-5636

26470 US Rte 11
Evans Mills, NY 13637
(Next to Bradley's Military)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

24 hours customer service was very helpful and the customer service at the facility was very helpful and genuine.

Chona D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan O.  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful. Storage is extremely clean and well maintained. I will recommend this storage. Experience was excellent.

marie m.  |  First Impressions 
Rating:
3.0

Prices are very expensive for the size of the unit.

Yolanda P.  |  Overall Experience 
Rating:
5.0

Everything was great, I didn’t properly lock my door once and they called right away for me to return to lock it. They prorate when you move in. Wish they did when you leave. Left on the 21st of the month but won’t be refunded the time we won’t use. Either way, I would definitely use them again if I was stationed there again.

Edward G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kristen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Betty G.  |  Overall Experience 
Rating:
4.0

We had a mouse problem where they got into almost every box, and plastic tote we had. No food was stored in the unit, so this was troubling.

Joshua O.  |  Overall Experience 
Rating:
3.0

What's the point in having a gate that requires a pin code to get in when it's not 24hr access

Conrad R.  |  Overall Experience 
Rating:
5.0

Very good service I was going to rent a small storage and the guy showed me how big it was and it wasn’t the size I needed not enough room.I really do appreciate him going the extra mile to help me out

Robert D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Eddie P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonathan M.  |  Online Move In 
Rating:
1.0

I DID NOT CLOSE MY CONTRACT OR ACCOUNT!!

Tabitha B.  |  Overall Experience 
Rating:
5.0

Very professional

Michael B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lee b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Briana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michele B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose c.  |  Overall Experience 
Rating:
4.0

Very friendly staff. Got back to me in a timely matter when I had a problem.

Georgette K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dionte H.  |  Overall Experience 
Rating:
3.0

Not happy with U-Haul computer system. Charged late fee due to computer problem on U-Haul's end (payment reminder not sent- changed/locked out alert settings). Would prefer if rent was pro-rated for closeout by 1/2 month usage rate (over 1 month rent for 10 days use). Move-out date was Thursday, 26 Aug not Monday, 30 Aug 21.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey W.  |  Overall Experience 
Rating:
5.0

Thank you for making this a positive experience.

keith m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Don P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek H.  |  Online Move In 
Rating:
5.0

Great place to do business with

Dustin H.  |  First Impressions 
Rating:
5.0

Very kind and friendly. New climate controlled building is wonderful. I am moving from my very old unit to the new building. Pleasure doing business with you. Thank you very much!!!—J Reis

JULIE R.  |  First Impressions 
Rating:
5.0

Verified move-in, notified us, and secured unit first thing Monday morning. Thank you.

Karen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey W.  |  First Impressions 
Rating:
5.0

The process to get a storage was fast and smooth. The facility inside was really clean. I would definitely recommend this place to anyone needing services.

Ricardo C.  |  First Impressions 
Rating:
5.0

The customer service was great, Thay made every simple and easy.

Susan C.  |  First Impressions 
Rating:
5.0

Good service.

Keith R.  |  First Impressions 
No reviews have been submitted for this location.

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