Customer Reviews for U-Haul Moving & Storage at Fort Drum

1,350 reviews

26470 US Rte 11   Evans Mills, NY 13637
(Next to Bradley's Military)

(315) 629-5636

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 629-5636

26470 US Rte 11
Evans Mills, NY 13637
(Next to Bradley's Military)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Drop off app was better, but still cumbersome.

David N. 
Rating:
4.0

You've charged me 3 times for the same uhaul. You charged me twice for storage units I'm NOT happy. I'm not happy no human can fix this yet you've take. Over a couple hundred from me in 2 days now!!!

Ann Marie T. 
Rating:
3.0

I only go there Joel helps me and no one else. He cares friendly and doesn’t make feel uncomfortable and as if I shouldn’t be there or I’m an inconvenience. We need more of him in this world.

Erica G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
4.0

Customer did not leave a comment.

Walter C.  |  Overall Experience 
Rating:
5.0

Great all around, nothing bad to say

Cody N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ming-Yu L. 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joezi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
1.0

I was charge for gas when I filled it back to the level where it was at.

NATHAN M. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN F.  |  Overall Experience 
Rating:
1.0

Very professional and helpful. Nice clean facility. Thank you for all your help and contacting me when had a 10 x 10. Appreciate it so very much!

Lynn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank D. 
Rating:
4.0

Everyone is fantastic. Love U-Haul. One can always count on them.

Deborah S. 
Rating:
1.0

Did a storage unit res with the 800 # cst srvc. Got there only for this location to say their GM doesn't honor free month rental unit. At that point I refused to pay uhaul another cent. I called cst service and they transferred me to this location without any explanation or assistance. So cst srvc rep wasn't helpful either. When I returned the truck to this location, rep advised me he tried to call me because they were going to give me a box free for a month. Really all of this could have been avoided if they just honored the corporate program of a free month. Yes, they were slightly more helpful when I returned the truck but that was almost too little too late.

Adrienne B. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
4.0

Have every truck available at every uhaul location and allow drop off at any uhaul location.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

Elliot S. 
Rating:
5.0

Just keep doing what you're doing. Service was great

FRANK C. 
Rating:
1.0

Customer did not leave a comment.

Bobbi H. 
Rating:
5.0

Customer did not leave a comment.

JohnArthur W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
4.0

Fantastic. So glad I did this. No fuss no muss. Thank you U-Haul for making this easy peasy lemon sqeezy

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
1.0

My handicap assisted move was delayed over two hours due to the truck keys not being put into the lock box for the vehicle. What was a 100% well planned and prepacked move with 10 helpers (pick up time at 7 am) turned into a disorganized mess with only 6 helpers. (actual possession of truck at 9 am) My help waited and waited with nothing to do during that time and I ultimately ended up losing help due to the loss of time causing even more delay in the move, lack of organization and motivation with the other help which inturn caused and extra trip for more items in the end. This was the most stressful move I have had since worrying about the military contracted movers losing and breaking my posessions during years of service. I believe compensation is in order for the loss of time, stress and inconvenience as well as more money spent on milage.

Stacy S. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

U-Haul locations need to make sure that the oil life on the trucks is above 15-20%. The 9' Box Truck that I was given had its oil life at 9%.

Benjamin F. 
Rating:
5.0

Customer did not leave a comment.

Kristina S. 
Rating:
5.0

Customer did not leave a comment.

Nicole A. 
Rating:
5.0

Customer did not leave a comment.

JODY T. 
Rating:
2.0

The gentleman that was there on Sunday the 7th in the evening was amazing. He helped make sure my lights and everything were ready for Monday. Made sure we knee what hitch and ball worked best. Monday the 8th was totally different though. The person helping us out was not very helpful. I purchased a 2 inch ball and a drop hitch. Very specifically chose the 2 inch ball since the trailer I was getting required it. At some point between me purchasing the ball and them putting it together and then putting it on my car it got switched to a 1 and 7/8 inch ball. I didn't notice until after we had left and were driving throughout the day. Something was off and the trailer was very jerky.

Jon B. 
Rating:
5.0

Customer did not leave a comment.

savanna L. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

Thank you for being open to accommodate peoples needs

Pamela L. 
Rating:
5.0

Customer did not leave a comment.

kevin W. 
Rating:
5.0

Customer did not leave a comment.

Louis Don P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mactar C.  |  Overall Experience 
Rating:
5.0

drop off was exceedingly quick and hassle free. personnel was friendly and precise.

eric M. 
Rating:
2.0

Properly inspect and clean out vehicles

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Kayla B.  |  First Impressions 
Rating:
5.0

The owner and staff were amazing

Christinean J. 
Rating:
5.0

Customer Service was very good

JOSHUADAVID R.  |  Overall Experience 
Rating:
5.0

Very professional, very clean and well organized U-Haul.

Roland C. 
Rating:
5.0

Very nice

ALAN C. 
Rating:
4.0

Customer did not leave a comment.

terence D. 
Rating:
5.0

The staff was polite, professional, and cared about our experience. Having a scale was a plus because we didn't have to travel an hour away to weigh our vehicles. I have used this drop-off location previously and both times they were top-notch! Definitely would recommend!

Elisabeth S. 
Rating:
5.0

Give joel a raise, he is a delight and is always super helpful and efficient.

Lindsey P. 
Rating:
5.0

The drop off of the Ubox went well. The driver was great and tried to help us with the chaos around delivery. We are very disappointed your customer service procedures. The customer can't contact the actual store for help, only service centers. The website is awful, on line chat hung up on me 3 times, could never find or add this order on our account. The Ubox was delivered a day late after confirmation of the prior day delivery. 2 people wasted a day off and had to unload at night when the box finally showed up after many hours of waiting on hold for customer service to find out where the box was. Our drop off driver found out that the delivery driver was out of hours and per DOT couldn't drive any more. Who scheduled that mess? We paid for a service, contracted at date. planned lives around that date and Uhaul failed. I can't even get a detailed bill on our account and I'm not wasting any more hours with your customer service phone system. We have rented many trucks in the last 5 years which went ok. I'm not sure if we'd ever use Ubox again and I will caution my co-workers who are looking for ways to move their college age / young adults. You need to improve your website for the ability to add orders to accounts and access billing. The on line chat needs to wait for customer to hang up. You need better procedures to resolve issues and satisfy customers when things go wrong.

paula W. 
Rating:
5.0

customer friendly

martin V. 
Rating:
5.0

Efficient & smooth transaction.

DavidS B. 
Rating:
5.0

Customer did not leave a comment.

Refugio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Shaun S.  |  Overall Experience 
Rating:
4.0

My truck leaked in the rain, many of my things, including framed pictures, were wet.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Kristi H. 
Rating:
5.0

Need more workers it's a busy location.

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Shareef S. 
Rating:
5.0

Customer did not leave a comment.

nicholas m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ilissa D.  |  Overall Experience 
Rating:
3.0

have equipment at location that reservation is made

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
4.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

Karen S. 
Rating:
5.0

The tire sensor light was on giving a lot of warning that it needs to be checked out. Store was very busy but overall never had one bad experience. Keep up the great work guys.

Reginald R. 
Rating:
5.0

Customer did not leave a comment.

william L. 
Rating:
4.0

I was told that I'd get a call telling me the truck was ready. I never got the call. I called u haul an hour after my pick up time was due to check on the status of the truck. No one left a message..to call me.

Sara F. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Right outside Drums Gate easy and Convenient

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Always very helpful and quick

David L.  |  First Impressions 
Rating:
5.0

Everything was great. Only gripe was they did not honor the free month of storage advertised on the uhual site.

Jonathan H.  |  Overall Experience 
Rating:
5.0

5 stars to customer service and products itself. 🙏 thx you so much

Nway W. 
Rating:
5.0

Customer did not leave a comment.

Kevin A. 
Rating:
5.0

The Evans Mills Uhaul is the place to store you possessions. It’s spotless to the point where the facility always looks brand new

David M.  |  Overall Experience 
Rating:
5.0

Great service, they were very kind.

Britney L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Great customer service and clean all the time. Very convenient location for military and they give a discount all the time. Thank you for your support and I hate to leave your establishment so soon.

Ricardo C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina P. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Excellent UHaul agent at the pickup point. This gentleman was professional, courteous, honest, and hard working. You can't ask for better! Thank you for this awesome service Joel! You are an asset to this location and if I were there, you would be getting a heck of a pay raise!

Charles H. 
Rating:
5.0

Nothing, service and return was easy will rent again from this place

Giovanny S. 
Rating:
5.0

Customer did not leave a comment.

jeffrey S. 
Rating:
3.0

Customer did not leave a comment.

Ian K.  |  Overall Experience 
Rating:
5.0

Smooth transaction.

David S. B. 
Rating:
3.0

Relocate to a clean environment. Take pride in overall look in your locations. Overgrown weeds and musky buildings are not customer friendly. management should not be living in the building. It's unprofessional.

joshua H. 
Rating:
5.0

Great customer service and very knowledgeable staff.

BRYAN M. 
Rating:
5.0

This is my first time to use your service, I really appreciate your customer service.

KODJO M E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Jeffry R. 
Rating:
5.0

Make customers aware covers over trailer wheels unlatch and fold down, allowing easy access to get inside vehicle once on trailer. It would have been super handy to know that after loading my car.

Aedan C. 
Rating:
5.0

Customer did not leave a comment.

Rafael R. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Thank you guys for working with me through my eviction

Cody S. 
Rating:
5.0

Very easy return.

Madison H. 
Rating:
5.0

Trailer smell like someone shipped a cow in it

Lee R. 
Rating:
3.0

Reservation location did Not have my trailer had to drive an additional 28 miles one way. My reservation was made 2 weeks in advance. Disappointed with the Customer Service. Will chose a different company for my next rental need.

LYNN G. 
Rating:
4.0

Make sure stores are fixing any damages to uhaul before re renting them, I had a hole by the back passenger side wheel that wasn't fixed, they never updated photos to show the hole when picked up.

Cierra M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Cody A. 
Rating:
2.0

Rented a uhaul twice from this location. First time, no reservation and was given attitude because we did not have one. Second time, with reservations- show up and zero equipment we ordered was available.

David M. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
4.0

Customer did not leave a comment.

Crystal M. 
Rating:
3.0

They will not give first month free. False advertising on a national website? Repeatedly refused what is advertised on website.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Carmelo H. 
Rating:
5.0

Good place to do business. Courteous & helpful staff

MICHAEL W. 
Rating:
5.0

The personnel were efficient and very friendly with both the rental and the drop-off. The business operation was very well organized. The best retal experience I've evrer had!

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Thank you to the general manager for taking care of us! Great customer service!

Jennifer L. 
Rating:
5.0

Scott and his crew are A+#1

Sally C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Paula K. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
5.0

Customer did not leave a comment.

BLAKE S.  |  First Impressions 
Rating:
5.0

Service was fast-efficient. Staff was courteous and very helpful. Thank you for your help

Patricia P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyler M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRAI T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie L.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jakayla H.  |  Overall Experience 
Rating:
5.0

The customer service was very great he know how to talk customers very helpful. He’s very intelligent

Sandra Z.  |  First Impressions 
Rating:
3.0

I found the manager rude when I closing out and did not get a explanation on way I had to to pay for a full month for my last week I was there and could not get a return or a pro rate

Terrence S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

bryan j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Collin K.  |  Overall Experience 
Rating:
3.0

Water came in through the roof and mad some of my stuff moldy

Jacob M.  |  Overall Experience 
Rating:
5.0

24 hours customer service was very helpful and the customer service at the facility was very helpful and genuine.

Chona D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Susan O.  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful. Storage is extremely clean and well maintained. I will recommend this storage. Experience was excellent.

marie m.  |  First Impressions 
Rating:
3.0

Prices are very expensive for the size of the unit.

Yolanda P.  |  Overall Experience 
Rating:
5.0

Everything was great, I didn’t properly lock my door once and they called right away for me to return to lock it. They prorate when you move in. Wish they did when you leave. Left on the 21st of the month but won’t be refunded the time we won’t use. Either way, I would definitely use them again if I was stationed there again.

Edward G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kristen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Betty G.  |  Overall Experience 
Rating:
4.0

We had a mouse problem where they got into almost every box, and plastic tote we had. No food was stored in the unit, so this was troubling.

Joshua O.  |  Overall Experience 
Rating:
3.0

What's the point in having a gate that requires a pin code to get in when it's not 24hr access

Conrad R.  |  Overall Experience 
Rating:
5.0

Very good service I was going to rent a small storage and the guy showed me how big it was and it wasn’t the size I needed not enough room.I really do appreciate him going the extra mile to help me out

Robert D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joanne M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Eddie P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jonathan M.  |  Online Move In 
Rating:
1.0

I DID NOT CLOSE MY CONTRACT OR ACCOUNT!!

Tabitha B.  |  Overall Experience 
Rating:
5.0

Very professional

Michael B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

lee b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Briana W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michele B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose c.  |  Overall Experience 
Rating:
4.0

Very friendly staff. Got back to me in a timely matter when I had a problem.

Georgette K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dionte H.  |  Overall Experience 
Rating:
3.0

Not happy with U-Haul computer system. Charged late fee due to computer problem on U-Haul's end (payment reminder not sent- changed/locked out alert settings). Would prefer if rent was pro-rated for closeout by 1/2 month usage rate (over 1 month rent for 10 days use). Move-out date was Thursday, 26 Aug not Monday, 30 Aug 21.

Karen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey W.  |  Overall Experience 
Rating:
5.0

Thank you for making this a positive experience.

keith m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anastasia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luz H Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Don P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sydney M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey V.  |  Overall Experience 
Rating:
5.0

Using this storage unit and their services was always a great experience.

nicole r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evan H.  |  First Impressions 
Rating:
5.0

I needed to put my 2017 f150 super crew short bed in storage. I tried other places that said they had a 10x20 storage unit and the truck should fit, however that was not the case at all. U-Haul by Fort Drum next to Bradley's the truck fit perfect as you can see in the pictures. The unit was clean and stayed dry as it is elevated from the actual ground. The price was great which included a lock and I setup auto pay, as I received an email every month as a receipt of the automatic payment. Very easy to cancel once I no longer needed the storage facility. Great friendly staff who were able to answer all my questions and concerns. Great place to store vehicles.

Josh L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathaniel J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

josiah g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derek H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kerwin S.  |  Overall Experience 
Rating:
5.0

Great place to store your stuff. Friendly staff, clean area, and an all around great experience. They had a place to store my stuff while I was waiting to close on my house. Great rental rates as well. Much cheaper than I am used to in other areas.

ANTHONY JACOB B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas P.  |  Overall Experience 
Rating:
5.0

Great place to do business with

Dustin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan Q.  |  Overall Experience 
Rating:
5.0

Very kind and friendly. New climate controlled building is wonderful. I am moving from my very old unit to the new building. Pleasure doing business with you. Thank you very much!!!—J Reis

Julie R.  |  First Impressions 
Rating:
5.0

Scott was great thanks

Jordan River E.  |  First Impressions 
Rating:
5.0

Verified move-in, notified us, and secured unit first thing Monday morning. Thank you.

Karen G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelly W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tracey W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas F.  |  Overall Experience 
Rating:
5.0

See you guys soon

Gene I.  |  Overall Experience 
Rating:
5.0

Amazing people, great experience. wiggie wiggie

aaron r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LLOYD S.  |  Overall Experience 
Rating:
3.0

I found rodents pop in all my stuff. And I found a dead mouse in one of my boxes. I think they need to do a better job with any pest control. Very disappointed

Alexander P.  |  Overall Experience 
Rating:
5.0

Climate controlled storage room was awesome. Made moving bearable during the winter and kept everything in great condition!

Tyler S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon w.  |  First Impressions 
Rating:
5.0

Great place to deal with.

gordon m.  |  Overall Experience 
Rating:
5.0

Super easy to get a storage unit and a pretty good price. Everything was clean and the uhaul store nearby is super convinient as well. No complaints

Shaniya D.  |  Online Move In 
Rating: