U-Haul locations need to make sure that the oil life on the trucks is above 15-20%. The 9' Box Truck that I was given had its oil life at 9%.Benjamin F.
Customer Reviews for U-Haul Moving & Storage at Fort Drum
Evans Mills, NY 13637
(Next to Bradley's Military)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kristina S.
Customer did not leave a comment.Nicole A.
Customer did not leave a comment.JODY T.
The gentleman that was there on Sunday the 7th in the evening was amazing. He helped make sure my lights and everything were ready for Monday. Made sure we knee what hitch and ball worked best. Monday the 8th was totally different though. The person helping us out was not very helpful. I purchased a 2 inch ball and a drop hitch. Very specifically chose the 2 inch ball since the trailer I was getting required it. At some point between me purchasing the ball and them putting it together and then putting it on my car it got switched to a 1 and 7/8 inch ball. I didn't notice until after we had left and were driving throughout the day. Something was off and the trailer was very jerky.Jon B.
Customer did not leave a comment.savanna L.
Customer did not leave a comment.Tim S.
Thank you for being open to accommodate peoples needsPamela L.
Customer did not leave a comment.kevin W.
Customer did not leave a comment.Louis Don P. | Overall Experience
Customer did not leave a comment.Mactar C. | Overall Experience
drop off was exceedingly quick and hassle free. personnel was friendly and precise.eric M.
Properly inspect and clean out vehiclesWalter C.
Customer did not leave a comment.Kayla B. | First Impressions
The owner and staff were amazingChristinean J.
Customer Service was very goodJOSHUADAVID R. | Overall Experience
Very professional, very clean and well organized U-Haul.Roland C.
Very niceALAN C.
Customer did not leave a comment.terence D.
The staff was polite, professional, and cared about our experience. Having a scale was a plus because we didn't have to travel an hour away to weigh our vehicles. I have used this drop-off location previously and both times they were top-notch! Definitely would recommend!Elisabeth S.
Give joel a raise, he is a delight and is always super helpful and efficient.Lindsey P.
The drop off of the Ubox went well. The driver was great and tried to help us with the chaos around delivery. We are very disappointed your customer service procedures. The customer can't contact the actual store for help, only service centers. The website is awful, on line chat hung up on me 3 times, could never find or add this order on our account. The Ubox was delivered a day late after confirmation of the prior day delivery. 2 people wasted a day off and had to unload at night when the box finally showed up after many hours of waiting on hold for customer service to find out where the box was. Our drop off driver found out that the delivery driver was out of hours and per DOT couldn't drive any more. Who scheduled that mess? We paid for a service, contracted at date. planned lives around that date and Uhaul failed. I can't even get a detailed bill on our account and I'm not wasting any more hours with your customer service phone system. We have rented many trucks in the last 5 years which went ok. I'm not sure if we'd ever use Ubox again and I will caution my co-workers who are looking for ways to move their college age / young adults. You need to improve your website for the ability to add orders to accounts and access billing. The on line chat needs to wait for customer to hang up. You need better procedures to resolve issues and satisfy customers when things go wrong.paula W.
customer friendlymartin V.
Efficient & smooth transaction.DavidS B.
Customer did not leave a comment.Refugio M. | Overall Experience
Customer did not leave a comment.Jonathan F.
Customer did not leave a comment.James R.
Customer did not leave a comment.Shaun S. | Overall Experience
My truck leaked in the rain, many of my things, including framed pictures, were wet.Joe M.
Customer did not leave a comment.Kristi H.
Need more workers it's a busy location.Carlos G.
Customer did not leave a comment.Shareef S.
Customer did not leave a comment.nicholas m. | First Impressions
Customer did not leave a comment.Ilissa D. | Overall Experience
have equipment at location that reservation is madeDennis S.
Customer did not leave a comment.Philip B.
Customer did not leave a comment.Alexander K.
Customer did not leave a comment.Karen S.
The tire sensor light was on giving a lot of warning that it needs to be checked out. Store was very busy but overall never had one bad experience. Keep up the great work guys.Reginald R.
Customer did not leave a comment.william L.
I was told that I'd get a call telling me the truck was ready. I never got the call. I called u haul an hour after my pick up time was due to check on the status of the truck. No one left a message..to call me.Sara F.
Customer did not leave a comment.Jason H.
Right outside Drums Gate easy and ConvenientGary G.
Customer did not leave a comment.Erin M.
Customer did not leave a comment.Philip B.
Always very helpful and quickDavid L. | First Impressions
Everything was great. Only gripe was they did not honor the free month of storage advertised on the uhual site.Jonathan H. | Overall Experience
5 stars to customer service and products itself. 🙏 thx you so muchNway W.
Customer did not leave a comment.Kevin A.
The Evans Mills Uhaul is the place to store you possessions. It’s spotless to the point where the facility always looks brand newDavid M. | Overall Experience
Great service, they were very kind.Britney L.
Customer did not leave a comment.David W.
Great customer service and clean all the time. Very convenient location for military and they give a discount all the time. Thank you for your support and I hate to leave your establishment so soon.Ricardo C. | Overall Experience
Customer did not leave a comment.tina P.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Antonio B.
Customer did not leave a comment.Gary W.
Excellent UHaul agent at the pickup point. This gentleman was professional, courteous, honest, and hard working. You can't ask for better! Thank you for this awesome service Joel! You are an asset to this location and if I were there, you would be getting a heck of a pay raise!Charles H.
Nothing, service and return was easy will rent again from this placeGiovanny S.
Customer did not leave a comment.jeffrey S.
Customer did not leave a comment.Ian K. | Overall Experience
Smooth transaction.David S. B.
Relocate to a clean environment. Take pride in overall look in your locations. Overgrown weeds and musky buildings are not customer friendly. management should not be living in the building. It's unprofessional.joshua H.
Great customer service and very knowledgeable staff.BRYAN M.
This is my first time to use your service, I really appreciate your customer service.KODJO M E.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Jeffry R.
Make customers aware covers over trailer wheels unlatch and fold down, allowing easy access to get inside vehicle once on trailer. It would have been super handy to know that after loading my car.Aedan C.
Customer did not leave a comment.Rafael R.
Customer did not leave a comment.James G.
Thank you guys for working with me through my evictionCody S.
Very easy return.Madison H.
Trailer smell like someone shipped a cow in itLee R.
Reservation location did Not have my trailer had to drive an additional 28 miles one way. My reservation was made 2 weeks in advance. Disappointed with the Customer Service. Will chose a different company for my next rental need.LYNN G.
Make sure stores are fixing any damages to uhaul before re renting them, I had a hole by the back passenger side wheel that wasn't fixed, they never updated photos to show the hole when picked up.Cierra M.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Cody A.
Rented a uhaul twice from this location. First time, no reservation and was given attitude because we did not have one. Second time, with reservations- show up and zero equipment we ordered was available.David M.
Customer did not leave a comment.Brandon G.
Customer did not leave a comment.Crystal M.
They will not give first month free. False advertising on a national website? Repeatedly refused what is advertised on website.MICHAEL M.
Customer did not leave a comment.Carmelo H.
Good place to do business. Courteous & helpful staffMICHAEL W.
The personnel were efficient and very friendly with both the rental and the drop-off. The business operation was very well organized. The best retal experience I've evrer had!Patrick H.
Customer did not leave a comment.Deborah H.
Thank you to the general manager for taking care of us! Great customer service!Jennifer L.
Scott and his crew are A+#1Sally C.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Paula K.
Customer did not leave a comment.Lori C.
Customer did not leave a comment.Anthony C.
Customer did not leave a comment.Austin S.
Staff was the best I've ever encountered! That employee should be given a raise and uhaul should be happy to have himJessie K.
Customer did not leave a comment.Susan E.
We were given inaccurate information in regards to the pricing of services and money that would be refunded to us for our storage unit prior to renting the truck by an employee, Joel. We structured our move around this information and then were give the same, inaccurate, information by a second employee, Erin, when we called to ask about returning the truck early, but then Erin told us no refund when we got there with the truck. We contacted the customer service line and the store manager, Scott, followed up very timely and stated that he does not deviate from his policy. Their employees gave out the information to us, we structured our entire move around this inaccurate information and were basically told, too bad. We did get a whole $11 back for returning the truck over 24 hours early. We were originally told that we would not have to pay for an entire month for our storage unit, which we didn't expect to be true as the payment had already come out, and that we were taken off of autopay. Then, were told that we would get a refund for half of the month. We were also told that we would get some of our money back for the truck rental as we rented it for 48 hours (7am Saturday to 7am Monday) and Joel called us to ask about picking it up early on Friday night and we did. We returned it around 12:15pm Saturday, so we had it for about 4 hours of our actual reservation time. We've never had this much of an issue with U-Haul before, and this is usually our preferred location. Scott told us that if we needed a storage unit in the future that he would take care of us, but we would not choose to do business with this location in the future.Erica A.
Customer did not leave a comment.christine C.
Customer did not leave a comment.Katelyn W.
Customer did not leave a comment.Brian F.
Scott Emerson did an excellent job explaining and recommending different options that met or specific needs. When we picked up the truck it was quick and efficient. The truck was clean, ran well and helped us move without any issues. When we dropped off the truck, the process was quick and easy. Thanks.David B.
Customer did not leave a comment.BLAKE S. | First Impressions
I was happy with the process of just renting it out, and I had no issues with it when I wanted to install or remove it. He taught me on how it's worked.Andres D.
Service was fast-efficient. Staff was courteous and very helpful. Thank you for your helpPatricia P. | First Impressions
Customer did not leave a comment.JOAN C.
Was called the day before to tell me they did not have an appliance dolly and would not look for one for me so I had to call and search on my own and go to 2 other locations to find one. Told me to pick up the night before my reservation for their convenience and that It wouldn't change my reservation because I needed it from the 25th - the 2nd. Then changed the reservation date so it cost me an extra 2 days rental. Will never go to that location or possibly uhaul again because of that experience.Jeffrey S.
Very expensive serviceEvans B.
Customer did not leave a comment.Hawley C.
Customer did not leave a comment.Tony G.
Customer did not leave a comment.Dieynaba G.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.MICHAEL T. | Overall Experience
Customer did not leave a comment.Joan C.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Tyler M. | First Impressions
The store seems well stocked with moving supplies and was very clean.Kenneth C.
Customer did not leave a comment.Duke M.
Customer did not leave a comment.Nick W. | First Impressions
The location is always ready to support and have great working equipmentJemel L.
Customer did not leave a comment.SANDRAI T. | Overall Experience
Customer did not leave a comment.glenda C.
Customer did not leave a comment.Valerie L. | First Impressions
Customer did not leave a comment.Jakayla H. | Overall Experience
The customer service was very great he know how to talk customers very helpful. He’s very intelligentSandra Z. | First Impressions
I found the manager rude when I closing out and did not get a explanation on way I had to to pay for a full month for my last week I was there and could not get a return or a pro rateTerrence S. | Overall Experience
Customer did not leave a comment.JASON S. | Overall Experience
Customer did not leave a comment.Robert D. | Overall Experience
Customer did not leave a comment.Michael C. | Overall Experience
Customer did not leave a comment.bryan j. | Overall Experience
Customer did not leave a comment.Collin K. | Overall Experience
Water came in through the roof and mad some of my stuff moldyJacob M. | Overall Experience
24 hours customer service was very helpful and the customer service at the facility was very helpful and genuine.Chona D. | Online Move In
Customer did not leave a comment.Susan O. | First Impressions
Staff was very professional and helpful. Storage is extremely clean and well maintained. I will recommend this storage. Experience was excellent.marie m. | First Impressions
Prices are very expensive for the size of the unit.Yolanda P. | Overall Experience
Everything was great, I didn’t properly lock my door once and they called right away for me to return to lock it. They prorate when you move in. Wish they did when you leave. Left on the 21st of the month but won’t be refunded the time we won’t use. Either way, I would definitely use them again if I was stationed there again.Edward G. | Overall Experience
Customer did not leave a comment.Kristen B. | Overall Experience
Customer did not leave a comment.Timothy G. | Online Move In
Customer did not leave a comment.Betty G. | Overall Experience
We had a mouse problem where they got into almost every box, and plastic tote we had. No food was stored in the unit, so this was troubling.Joshua O. | Overall Experience
What's the point in having a gate that requires a pin code to get in when it's not 24hr accessConrad R. | Overall Experience
Very good service I was going to rent a small storage and the guy showed me how big it was and it wasn’t the size I needed not enough room.I really do appreciate him going the extra mile to help me outRobert D. | First Impressions
Customer did not leave a comment.Joanne M. | Overall Experience
Customer did not leave a comment.Eddie P. | Overall Experience
Customer did not leave a comment.Jonathan M. | Online Move In
I DID NOT CLOSE MY CONTRACT OR ACCOUNT!!Tabitha B. | Overall Experience
Very professionalMichael B. | First Impressions
Customer did not leave a comment.lee b. | Overall Experience
Customer did not leave a comment.Briana W. | First Impressions
Customer did not leave a comment.Dustin H. | Overall Experience
Customer did not leave a comment.Michele B. | Overall Experience
Customer did not leave a comment.Jose c. | Overall Experience
Very friendly staff. Got back to me in a timely matter when I had a problem.Georgette K. | First Impressions
Customer did not leave a comment.Dionte H. | Overall Experience
Not happy with U-Haul computer system. Charged late fee due to computer problem on U-Haul's end (payment reminder not sent- changed/locked out alert settings). Would prefer if rent was pro-rated for closeout by 1/2 month usage rate (over 1 month rent for 10 days use). Move-out date was Thursday, 26 Aug not Monday, 30 Aug 21.Karen G. | Overall Experience
Customer did not leave a comment.Lisa B. | First Impressions
Customer did not leave a comment.Tracey W. | Overall Experience
Thank you for making this a positive experience.keith m. | Overall Experience
Customer did not leave a comment.Miranda C. | Overall Experience
Customer did not leave a comment.Anastasia J. | Overall Experience
Customer did not leave a comment.Michael A. | Overall Experience
Customer did not leave a comment.JACQUELINE R. | Overall Experience
Customer did not leave a comment.Luz H Q. | Overall Experience
Customer did not leave a comment.Louis Don P. | First Impressions
Customer did not leave a comment.Sydney M. | Overall Experience
Customer did not leave a comment.Corey V. | Overall Experience
Using this storage unit and their services was always a great experience.nicole r. | Overall Experience
Customer did not leave a comment.Evan H. | First Impressions
I needed to put my 2017 f150 super crew short bed in storage. I tried other places that said they had a 10x20 storage unit and the truck should fit, however that was not the case at all. U-Haul by Fort Drum next to Bradley's the truck fit perfect as you can see in the pictures. The unit was clean and stayed dry as it is elevated from the actual ground. The price was great which included a lock and I setup auto pay, as I received an email every month as a receipt of the automatic payment. Very easy to cancel once I no longer needed the storage facility. Great friendly staff who were able to answer all my questions and concerns. Great place to store vehicles.Josh L. | Overall Experience
Customer did not leave a comment.Nathaniel J. | First Impressions
Customer did not leave a comment.josiah g. | Overall Experience
Customer did not leave a comment.Derek H. | Online Move In
Customer did not leave a comment.Daniel G. | Overall Experience
Customer did not leave a comment.Kerwin S. | Overall Experience
Great place to store your stuff. Friendly staff, clean area, and an all around great experience. They had a place to store my stuff while I was waiting to close on my house. Great rental rates as well. Much cheaper than I am used to in other areas.ANTHONY JACOB B. | Overall Experience
Customer did not leave a comment.Thomas P. | Overall Experience
Great place to do business withDustin H. | First Impressions
Customer did not leave a comment.Alan Q. | Overall Experience
Very kind and friendly. New climate controlled building is wonderful. I am moving from my very old unit to the new building. Pleasure doing business with you. Thank you very much!!!—J ReisJulie R. | First Impressions
Scott was great thanksJordan River E. | First Impressions
Verified move-in, notified us, and secured unit first thing Monday morning. Thank you.Karen G. | First Impressions
Customer did not leave a comment.Kelly W. | Online Move In
Customer did not leave a comment.Tracey W. | First Impressions
Customer did not leave a comment.Nicholas F. | Overall Experience
See you guys soonGene I. | Overall Experience
Amazing people, great experience. wiggie wiggieaaron r. | Overall Experience
Customer did not leave a comment.Kaitlyn C. | Online Move In
Customer did not leave a comment.LLOYD S. | Overall Experience
I found rodents pop in all my stuff. And I found a dead mouse in one of my boxes. I think they need to do a better job with any pest control. Very disappointedAlexander P. | Overall Experience
Climate controlled storage room was awesome. Made moving bearable during the winter and kept everything in great condition!Tyler S. | Overall Experience
Customer did not leave a comment.brandon w. | First Impressions
Great place to deal with.gordon m. | Overall Experience
Super easy to get a storage unit and a pretty good price. Everything was clean and the uhaul store nearby is super convinient as well. No complaintsShaniya D. | Online Move In
This was the best and the cleanest uhaul we have stored with. Recommend this location. Scott and his staff were always amazing and helpful!Amanda M. | Overall Experience
The only issue I had was closing out my storage unit they charged me for an additional month. I closed it in person on feb. 22nd and was told I would get an email notification of the closed account. Instead on feb. 24th I got charged for the next month. I notified the office and they said it will be refunded but it has not shown up as a credit on my credit card account yet. I will be calling again next week if I don't see the charge taken off.Jeffrey S. | Overall Experience
Customer did not leave a comment.james w. | Overall Experience
Really easy and simple, the staff it’s really respectful and friendlyJose R. | Overall Experience
All aspects were completed with a single phone call. Morgan was very helpful, explained procedures and answered all questions. She made the entire experience enjoyable and problem free. Well done Morgan!bud y. | First Impressions
Customer did not leave a comment.Daniel Z. | Overall Experience
Customer did not leave a comment.brian m. | Overall Experience