Customer Reviews for U-Haul Moving & Storage at Fouraker Road

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Fouraker Road

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Christine T. on

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Great customer service

Paul S. on

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Office is a portable trailer while new office is being readied. Needs better temporary directional signage.

Tramika M. on

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Customer did not leave a comment.

Pedro R. on

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Excellent customer service. I recommended The 1 800 customer service Was outstanding.

lucille S. on

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Very curious and helpful.

Wandra M. on

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Both times the representative I talked with was professional and courteous. I had no issues returning the truck even though it was after hours. I received a prompt call to finish up my return the next morning.

Joyce H. on

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I was completely satisfied with the service. The guy at the new Normandy location was very nice and helpful. He explained everything and even helped me with a storage rental at their other facility on Normandy .Hus name is Quashon Gridine. He is an asset to your company.

Paul B. on

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You are on point. I will always rent from here. Thanks for being awesome.

Whitney S. on

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They should be a way so customers are not being charged twice for the truck. I understand the first time when you pick up but the drop off should not charger u again for something you already paid for..

Anthony D. on

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Customer did not leave a comment.

Sheila D. on

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I experienced great customer service from the attendant at the Normandy Village location, he was so professional and helpful.

Kelly B. on

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There were roaches in the truck that was rented to me. The kind that follow people from place to place. This can lead to an infestation in someone's home or place of business. Trucks need to be treated for pests between uses.

Jacqueline G. on

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Overall it was ok.. The mobile could use an improvement.. The loading of the photos was a task and was inconvenient.. I think I had a better chance going inside the store.. Also when extending the drop-off and hour later I was charge the rate and insurance again, which is outrageous.. Now I could see if I extended another 24 hrs but for a couple of hours, that’s insane..

Caseyryan B. on

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easy... enjoyable... thank you very much

Gerod T. on

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Customer did not leave a comment.

David O. on

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As a disabled person, I can't do all the check in stuff you've asked. And the idea of having to pay $20 to basically do your work is ridiculous. I will not rent any more equipment based on this.

Donna H. on

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Nothing , your service and employee were excellent !

Michael D. on

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Nothing for that location however, there were 4 documents emailed to me one being a prier damage report all were unreadable except the equipment contract.

Herman Z. on

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I made reservations prior to arriving the next day. Everything was set and ready. The agent was very courteous and helpful. Thank You.

Gregory W. on

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The emails were difficult/impossible to use. I did not like the lack of paperwork. I did not get the final check in info. i still do not know what my final charges were...

PENELOPE E. on

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The online pick up process is unclear and there is no staff present until after 9 am to help.

TERRANCE D. on

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Great experience

charleston S. on

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The truck wasn't clean on the inside at all.

jerry A. on

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The truck we rented was in rough shape. Would not want to take it on a long drive. Did not feel safe. cost was too high. $100 for five hours. Will take the time to look for an alternative if I need to rent a truck again.

Robert B. on

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Customer did not leave a comment.

TERRANCE D. on

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The staff was very efficient and accommodating,

Charles G A. on

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Office trailer looked so unprofessional and hours of operation are horrible

DAVID W. on

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The agent was great and helped out

Stephen B. on

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This is a temporary office while they are rehabbing the building. The rental was perfect for our move and the service was quick for checkout and return.

Olivia T. on

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Make your Key Drop Box big enough to leave the key fob from the truck rentals. Now I have to take time off from work to drop off the key at 9 AM on Monday.

ISIDRO O. on

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??

Elijah S. on

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Customer did not leave a comment.

Stephan B. on

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Arthur W. on

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Miguel R. on

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Naphatia H. on

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The associate was very nice, helpful and knowledgeable. Explained the process and a left with no questions.

Keisha S. on

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Customer did not leave a comment.

Marie C. on

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Truck interior was dirty and there were a few moments that the truck idled funny and I thought it would stall. Thankfully it didn't leave me stranded. Pick up location was a portable trailer in an abandoned commercial lot. Didn't have a furniture dolly that I requested. I can say the young man who helped me was extremely pleasant and personable. He did apologize for not having all the equipment. He was very knowledgeable and efficient and had me on the road in a short time.

Natalie W. on

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Janet L. on

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Anthony P. on

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I cannot thank Sheena enough. The truck was ready to go, with no waiting. Everything was clearly explained to me with regard to turning in the truck and overall functionality. Thank you thank you!!!

Angel M. on

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Keep it up with the Excellent job.

william D. on

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Very satisfied. Megan was very helpful & friendly

david H. on

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They are still setting it up.The lady who helped us was very nice and attentive. The location further up Normandy was not so good,the girls there didn't even acknowledge our presence and didn't seem thrilled to be there.

croy M. on

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It was just difficult to know where the office was. A sign from the road (even a simple ground sign) and a sign on the trailer would make it easier for your next customer.

Nathaniel J. on

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Nothing the service was great.

Zachary C. on

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The lock that was provided to access the keys was very difficult to open with the correct word, it was rusted a little bit. Also, there wasn't a key drop off.