Customer Reviews for U-Haul Moving & Storage at Fouraker Road

157 reviews

1501 Normandy Village Pkwy   Jacksonville, FL 32221

(904) 760-5786

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(904) 760-5786

1501 Normandy Village Pkwy
Jacksonville, FL 32221

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hector T. 
Rating:
5.0

Nothing the agent was very helpful and polite.

LEE T. 
Rating:
4.0

Customer did not leave a comment.

ALBERT M. 
Rating:
4.0

Customer did not leave a comment.

SHAWRONDA J. 
Rating:
5.0

Customer did not leave a comment.

ALBERT M. 
Rating:
1.0

I am a very dissatisfied customer that they charged my account more money than I expected. Yes, I might have been a little late in bringing the rental truck turned-in but I did call the DISPATCH for U-HAUL and I told the U-Haul Service Rep. that I was on the way to the U-Haul on Normandy to turn in vehicle; she stated that I can park the car and leave the keys. But, the next day they charged my credit card a higher rate than what was on the agreement. I went from the North Side to the West Side on approximately 6 trips which includes 3 going and 3 returns. I even filled the tank with gas and they charged me for no gas and extra miles. This did not make sense to me; so hopefully in the near future that I will never use U-Haul and will not recommend U-Haul to anyone because of the extra blind charges that was not acceptable to me to pay. I am still upset and very dissatisfied with U-Haul. Ms. Cathey Richards/904-508-5563

CATHEY R. 
Rating:
4.0

Took 4 weeks to close my unit

william b.  |  Overall Experience 
Rating:
4.0

The trailer for an office at the location leaves a lot to be desired. It's way too small to be comfortable. No place to sit while waiting. The person there, however, was very nice.

JOHNNA B. 
Rating:
5.0

Young man was very helpful and professional. He interrupted his lunch period to assist me. Exception service. He made up for the lack that was experienced prior.

ANDREWB M. 
Rating:
3.0

No personnel when dropped off on Saturday late afternoon approximately 4pm ish. Used dropped box option.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

MARCEDA M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Todd G. 
Rating:
5.0

Evidently the 10X10 trucks are very popular and we did have trouble finding one in our area to go one way to NC. The pick up location was very helpful and easy to find.

JOHN T. 
Rating:
3.0

The app and website via text message link were a nightmare to use neither were letting me pick up or return my truck couldnt get ahold of customer service i sat on hold for 30 mins to turn around and get put on a wait list for 57 mins later noone put moving pads on the truck and noone was at the store or able to answer the phone to help me out. If i had another option other than uhaul id try them before returning or advising other friends to go here

Vincent M. 
Rating:
4.0

I was able to pick up a UHaul at this location after I went to 3 other places even though I had a reservation. My reservation was at 8:30 on the north side of Jax and I was not able to find another uhaul that I needed until 10. I felt as if the other 3 locations were giving us the run around and I was 2 hours late getting to my destination. I do appreciate the manager, Caitlin, at the Normandy location as she was able to help us resolve the issue.

Charlie S. 
Rating:
5.0

Everything worked out fine. On-site help was great and very knowledgeable when I picked up the trailer. The website wouldn't let me check in at drop off.

REX G. 
Rating:
5.0

Just happy to praise the two people at this branch that helped me get through a tough move of some stuff.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Should have a better office that is functional

BENJAMIN P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Thank you

barry L. 
Rating:
5.0

Mobile check in wax easy and convenient

Michelle A. 
Rating:
3.0

Customer did not leave a comment.

BLAINE T. 
Rating:
5.0

customer service is great.

KEVIN C. 
Rating:
5.0

Nothing everything went smoothly

DEBRA L. 
Rating:
3.0

Hard to find the trailer. It's way in back

Robert J. 
Rating:
3.0

I was charged for a dollie that wasn't even in the truck and no one was on sight to give me one

KERISTIN G. 
Rating:
5.0

Great idea converting Kmart into a indoor storage

WILLIAM M. 
Rating:
5.0

They were very friendly and had the equipment I wanted, even though the website offered me something else. It was easy and very affordable. I think the last time I rented a moving van it cost me 3 times what I paid for this one.

LISA C. 
Rating:
5.0

Customer did not leave a comment.

INA W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT F. 
Rating:
5.0

She did a excellent job,

william b.  |  First Impressions 
Rating:
5.0

The two gentleman were very outstanding individuals. They were extremely polite, gracious and professional. I am glad to see such high quality employees representing U-Haul.

ANTHONY P. 
Rating:
5.0

The general manager is amazing, friendly and kind. Went above and beyond for me the customer.

Johanna A. 
Rating:
4.0

Customer did not leave a comment.

ALFRED A. 
Rating:
1.0

I was over charged and also charged for a dolly that wasn't inside the truck Would never recommend U-Haul to anyone after my recent experience

Latoya H. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN G. 
Rating:
1.0

The information provided by this location was different than what was provided by the call center. The rep had no explanation other than a 10” truck cannot go one way while the call center said it wasn't available due to someone else using it even though the truck was there. The uhaul also smelt like cigarettes.

Gabrielle F. 
Rating:
5.0

The manager was very helpful and friendly and was respectful of my wishes and concerns took great care of me, got me a truck I needed and had it ready when I needed it ,I. Didn't have to wait 30 minutes like other uhauls this location knows how to get the customers in and out .

JAMES H. 
Rating:
5.0

Nothing, this location was very convenient and easy to enter and exit. Staff was very helpful, friendly and professional.

Joe W. 
Rating:
4.0

Customer did not leave a comment.

LUVISER B. 
Rating:
5.0

Outside of truck was filthy. Inside on the drivers side cab door & seat needed cleaning. The rest of the truck was clean.

Jennifer R. 
Rating:
2.0

Normandy site is located in a mobile trailer in a parking lot of a old K mart..appears to be a start up no boxes, pads, or dolly there. as required on original request. I had to drive 8 miles to Blanding Blvd Uhaul location to get a dolly, boxes and furniture pads taking time away from loading truck.

BRENDON S. 
Rating:
5.0

Customer did not leave a comment.

Kathryn G. 
Rating:
3.0

the pick up person could explain the check in alot better. the trucks mirror would not stay in place and keep moving all around. Completely unsafe.

david B. 
Rating:
1.0

I rented a 15 ft U-Haul because I had to move 12 ft metal for my roof. When I got to Home Depot the guys started loading the sheets in the 12 ft sheets only went to the back of the door. I rented a 15-ft truck but they gave me a 12 ft be careful with this company

Adrain R. 
Rating:
1.0

I ordered the truck for 10 hours and they tried to say I was only allowed 8 and then charged me an after hours service charge. I only had it 8 hours and 40 minutes. If you reserve online they need to honor the hours especially if they are closed when you drop off the keys.

John M. 
Rating:
5.0

Great customer service

EDWIN R. 
Rating:
2.0

location on maps, employees

Matthew W. 
Rating:
1.0

I rented a truck and dolly. Dolly was never provided made the move very hard did get a credit back for the dolly not being in the truck but 26 ft truck was junk and under maintenance just up the road 2 miles U-Haul has a maintenance shop right by our post office but this truck did not have dash lights that worked at night and made it very dangerous. Driver side back tire was very bold all the other tires look good also caused problems because the truck got stuck in loose gravel. I understand why there's so many bad reviews for this place last time I will ever rent with U-Haul!

Adrain R. 
Rating:
5.0

Customer did not leave a comment.

Charis R. 
Rating:
1.0

Location is a creepy temporary trailer in the middle of a parking lot. Its small and dark, not well lit. The emplowas amazingly friendly and very helpful however.

ASHLEY J. 
Rating:
4.0

Customer did not leave a comment.

HERMAN Z. 
Rating:
5.0

Equipment was above par and in better condition than most other sites. Customer service was outstanding.

tony M. 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
4.0

Excellent if only there was an attendant present I rushed to arrive by 10:45 am only to wait to be checked out not until 12:08p because the employee was elsewhere working on the property. He was alone and left his radio in the office.

AUDREY S. 
Rating:
5.0

Customer did not leave a comment.

VALERIE C. 
Rating:
5.0

Customer did not leave a comment.

Mattie O. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

TRUCKS REALLY NEED TO BE SERVICED. ALOT OF SCRUBBING NOISES

Michelle D. 
Rating:
3.0

Customer did not leave a comment.

Allan A. 
Rating:
3.0

Customer did not leave a comment.

Rhianna S. 
Rating:
1.0

I requested a 17' truck, son had to pick up, after I got home found out it was a 20' truck. Figured hell yeah Got more for less. A big fat fucking NOPE. Was charged for the higher rate along with higher mileage. When I called got no help and they even hung up on me. Went to Budget the next weekend and their trucks are newer and don't have shit in the back like dolly and blankets taking up precious room that I PAID for as can't remove unless I PAY for it. Fuck UHaul. That's the last time I ever see you cunts again.

William N. 
Rating:
5.0

Victoria was very professional and helpful. This location next to the beltway turned out to be more convenient than I first realized which saved a few bucks on mileage too. A good experience.

Cornelius S. 
Rating:
5.0

very good customer service

Jimmy D. 
Rating:
5.0

Staff was very nice and helpful

Stephanie B. 
Rating:
2.0

Firstly, this was NOT the location I was supposed to rent from. THAT location on normandy and lane did not have the truck that I had booked early this this morning. With no apology or anything, they sent me another two or 3 miles down the road to this location at Fouraker Road. When I got there I drove around the parking lot for a few minutes because I couldn't see where The office was! It turns out it was in an unmarked trailer in the middle of the parking lot. The girl behind the counter was not wearing a mask and I had to stand with her in a very confined space while she process my rental. And then she forgot to add the moving pads that I just ordered so I had to go back in there. The van itself was dirty on the outside but otherwise in good shape no complaints about the actual vehicle and its condition. My complaints there for a more about The first location at Normandy and Lane Boulevard. There was a ridiculous wait time and on top of that they screwed up my reservation and inconvenience me quite a lot. All in all I was not particularly happy with the rental process. I would not recommend that location to anybody.

CHRISTOPHER M. 
Rating:
3.0

I rented a 10 truck for $19.95. I drove it 62@.79 a mile according to my invoice and it cost me more than triple what it was supposed to be. False advertising to say the least. I will use Budget for now on.

Stephanie A. 
Rating:
4.0

Customer did not leave a comment.

ADAM C. 
Rating:
5.0

Just keep up the good work

ALVIN C. 
Rating:
3.0

The location is in the parking lot of a closed KMart. It's impossible to find the office at the location due to no sign posting. U-Haul needs to invest some dollars on making the location more appealing.

Eric N. 
Rating:
4.0

Cab had dirt and animal hair all in the cab. Box of truck smelled like someone spilled something putrid AND wipers didn't work, so I got caught in a rain storm with no wipers in a HUGE 26' truck. Worst experience I've had with you.

David O. 
Rating:
5.0

Customer did not leave a comment.

Yakini J. 
Rating:
5.0

Customer did not leave a comment.

Luzdary R. 
Rating:
5.0

Customer did not leave a comment.

Floretta G. 
Rating:
3.0

Perhaps before pending larger charges, confirm what the charges are for. Since we had to turn it in after hours it would be nice to have an understanding of the charges applied, rather than taking it on some faith

CAMERON K. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

I was not told about a after hour fee. That I got charged for. Just told to put the key in. The box on side of office.

DOROTHY F. 
Rating:
5.0

Customer did not leave a comment.

Katrina H. 
Rating:
5.0

great people

James M. 
Rating:
3.0

Reserved several dollys, only one available on pickup day. Inconvenient. Truck got the job done.

Zachery C. 
Rating:
5.0

Customer did not leave a comment.

Sabrina L. 
Rating:
5.0

The man who helped me at this location was very courteous and efficient.

JImmy D. 
Rating:
5.0

Customer did not leave a comment.

LAMARRENEE' S. 
Rating:
5.0

Customer did not leave a comment.

Dorlinda F. 
Rating:
1.0

The location did not have any employees, everything was done online . It took almost 45 minutes to get my truck. Once returned I tried to complete return the truck the website was having “technical difficulties “ it took me a hour to return my truck. I had to call customer service which took another 15 minutes. I was not satisfied at ALL. Maybe you should create a app that will Help with picking and returning the uhaul.

Aerial C. 
Rating:
3.0

Guy who put trailer on my truck left trailer loose trailer came loose damaged rear of my truck so you might want to do a little more training still waiting to find out what y'all going to do about my truck

Theodore M. 
Rating:
5.0

Everything was great. Quashon was super friendly.

Jennifer A. 
Rating:
3.0

There were no signs for the office which ended up being in a separate little outside trailer.

mitzi C. 
Rating:
5.0

Online pickup your license and maybe a 2nd form of I'd should be ok as far as verification you shouldn't need a blood sample

Jerome C. 
Rating:
2.0

Wasn't given the requested and reserved equipment, and still charged for it. Issue is still not resolved after disputing it twice

Anthony P. 
Rating:
2.0

You have come in price too fast- 79 cents per mile too too high- my business with u cost me almost as much as if I had the product delivered by the company????. Given the present situation w covit19 your prices too too high. This is not a bargain for a ride in town for a total of 53 miles???

Nelson V. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Great service

Tyrone S. 
Rating:
2.0

For the last 2x I rented from you an alert comes up and I spent 30 minutes on the phone to find out there is no issue No one has been able to fix this problem I'm going to take my business some where else

Amanda G. 
Rating:
5.0

Nothing all was perfect Thank You

Robert M. 
Rating:
5.0

Everything was great!

Calvin S. 
Rating:
1.0

The manager at that location was rude and I will never go back to that location!!!!!

Martha N. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Everything was great.

Aaron S. 
No reviews have been submitted for this location.

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