Customer Reviews for U-Haul Moving & Storage at Freedom Mall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Freedom Mall

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Makayla M. on

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janie W. on

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Joy G. on

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Inside of truck was dirty and smelled of smoke. We left a phone charger in the truck and were not able to get anyone on the phone the next day. We drove over there Monday morning 10/7 and were told they don't have it and they don't have a protocol for lost and found which is ridiculous. I am sure your customers leave things behind regularly.

Jerad L. on

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Electrical wire for trailer was frayed and messed with our cruise control and turn signal. Also there was gum inside the trailer that we had to clean off ourselves as to not get it on our things.

charles D. on

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offer to do the truck inspections with them to minimize frustration

CHANTE B. on

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The wait was a little long during pick up at first however the staff made up for it in the professionalism. Everyone was was very knowledgeable and the team work was great. I will be back

Allesha H. on

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Patrice S. on

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Lower the mileage.

Angelia A. on

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They didn't have enough employees, and even with the reservation it took an hour and a half before i finally got thr key

Satydra B. on

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Jacobo M. on

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Better estimates. Paid 30 bucks over what I was told.

EVELYN C. on

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Harry J. on

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Patrick S. on

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So smooth! The guys where great and the truck was ready quick.

William D. on

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I was given till Sunday to drop it off the truck didn’t know it had to be before noon. The storage place didn’t open till noon poor customer service

Philip C. on

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Lasalle L. on

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Rosedale J. on

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Great enough

Tamika S. on

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Jackie S. on

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Patricia S. on

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Everything was great. I have no complaints at all!!

aaron J. on

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Great place

renita H. on

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jerry M. on

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James S. on

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No comment

Louis Francis Y. on

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Victor S. on

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Windshield had a big crack in it before I rented. It probably should have been replaced, but it wasn't a problem.

Inique Danielle L. on

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Will T. on

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Atif G. on

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Poor customer service. would not listen well or pay attention to customer

Cameron G. on

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Erin G. on

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Quick and easy drop off . Wonderful staff . I wouldn’t change a thing !! ??

Claudia V. on

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sandra g. on

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Very nice and patient

TRACEY D. on

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I enjoyed my service and will tell my family

Tim M. on

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Everything went smoothly and in a timely manner.

Nakema P. on

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Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌

Tim M. on

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Everything went well

kathy s. on

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Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.

joyce r. on

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The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!

Shameerah B. on

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The service was great

joyce r. on

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Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.

PAMELA P. on

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I needed help immediately. He helped. What a relief. Thanks

Tanisha S. on

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I received excellent service.

BLANDENA M. on

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The representative was very knowledgeable and courteous.

SONJA C. on

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Great

Jessica G. on

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Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.

Adam T. on

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This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca

lynasheia s. on

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Thanks guys for making my experience great !

gil e. on

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I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.

nicole r. on

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1st month storage is free!

TIFFINE L. on

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Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining

kiwanna W. on

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My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!

MADIE S. on

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Led lights inside each cubicle would be nice.

Hattina B. on

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Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!

Tony L. on

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Poor Customer Service in every aspect including management.

claude m. on

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Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!

Porsha S. on

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The staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. Thanks

RICCO W. on

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Will definitely give U-Haul all future business

HARTFORD C. on

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Pleased

lorena s. on

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My move out date was 10-10-18

Sheree J. on

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Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.

larry r. on

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Felicia W. on

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The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.

rickey s. on

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Na

Cheryl S. on

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Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Thanks

Sheree J. on

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staff was very helpful and courteous.

D'Antionette G. on

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Great staff!!!

vinicius d. on

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Horrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.

jennifer H. on

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All was well

William H. on

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i have to come back soon i owe them dinner

FREIDA M. on

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Randall, Heather, and the team at the Ashley Road location are great!!

Renita K. on

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The facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.