Customer Reviews for U-Haul Moving & Storage at Freedom Mall

3136 reviews

1530 Ashley Rd   Charlotte, NC 28208
(Across From Freedom Mall)

(704) 399-2528

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 399-2528

1530 Ashley Rd
Charlotte, NC 28208
(Across From Freedom Mall)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

It was good just seem like it didn't won't to pull. Even with gas in it.

DORETHER M. 
Rating:
5.0

The lady at the front desk was supper helpful and supper nice she was amazing thank you

stephanie w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

I couldn't get in my storage because my card didn't work,l call to number the number on my card, but didn't get a answered, so I have to go home with the truck full load until you all open up the next day,iam still waiting.

carolyn w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAKEISHA L. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Should always be able to let Customer service how many hours you need a truck and not for them to say you have 4 hours.

ZADIAH J.  |  First Impressions 
Rating:
4.0

Let them Tell you how long you need a truck and not for them to tell you 4 hours when you may Need 6 or even 8 hours...

ZADIAH J. 
Rating:
5.0

Customer did not leave a comment.

tameka m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

WESTLEY T. 
Rating:
5.0

Very polite and helpful.

Joseph T. 
Rating:
5.0

Very polite and professional!

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

CHANTE W. 
Rating:
5.0

Great Staff, respectable and understanding of situations.

Cristian V. 
Rating:
5.0

Need a storage unit soon

MICHAEL C. 
Rating:
5.0

Everyone was knowledgeable, helpful and friendly.

STEPHEN J. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

New employees

PIERRE W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
5.0

The best in town!!!!!! THANKS

ROBERTO N. 
Rating:
4.0

Customer did not leave a comment.

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

TONY Y. 
Rating:
5.0

Great experience, everyone that I encountered was very helpful and made the process smooth as possible. I always come to UHaul on Ashley Rd because their customer service is top notch. Thanks team for all you do.

Michael W. 
Rating:
5.0

Lester is an amazing man!

heather j.  |  Overall Experience 
Rating:
1.0

Get rid of the rental guy from California. The people were I dropped it of were very nice and the place was clean.

KYLE B. 
Rating:
5.0

Customer did not leave a comment.

SARAH S. 
Rating:
5.0

Customer did not leave a comment.

MONICA M. 
Rating:
5.0

Customer did not leave a comment.

JONQUAVIS B. 
Rating:
5.0

I think you are doing a Good job now. Keep up the Good work!

IVORY W. 
Rating:
5.0

I'm not sure how busy this location is. Check in could have been quicker had there been more staff present. However the staff there was wonderful..just a little wait at the beginning.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Alexandria C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tao M. 
Rating:
5.0

Customer did not leave a comment.

Dashaun T. 
Rating:
3.0

All staff was very friendly

Melissa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lecharles R.  |  Overall Experience 
Rating:
5.0

Staff were very helpful

Samuel N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel N. 
Rating:
5.0

The customer service Rep. that helped me was Kathy and she has EXCELLENT CUSTOMER SERVICE SKILLS... she was kind, compassionate, knowledgeable, patient just to name a few. I would recommend that she receive an aware for her excellent customer service work. Honestly I believe she deserves a raise, It's hard to find someone like Kathy. She is a true gem and asset to the U-Haul franchise! Ms. Alice W.

Alice W.  |  First Impressions 
Rating:
5.0

Everyone was so friendly and accommodating. The facilities were always clean and easy to access.

Kaitlyn E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isiah K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIOLA G. 
Rating:
5.0

Customer did not leave a comment.

sheldon g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARMANDO A. 
Rating:
5.0

Customer did not leave a comment.

gil e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

DARRIS C. 
Rating:
5.0

Customer did not leave a comment.

TIMMY B. 
Rating:
5.0

Customer did not leave a comment.

JOSUEFRANCISCO B. 
Rating:
1.0

Hire nicer people

JAMES C. 
Rating:
1.0

Stop charging customers bank cards 6 different times for one simple transaction..I had my card blocked by the employees at this location..

RAYMOND P. 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

No improvement! This location is awesome and the people are so friendly. Thank you

KARENA G. 
Rating:
5.0

If I had to do it all over again this is where I will come back to. U-HAUL IS THE ONLY STORAGE I USE💗😁 THANK YOU 🦋 SYLVIA ABRAHAM 2/3/2021

Sylvia A.  |  Overall Experience 
Rating:
5.0

Lester is the best!!! Thank you

thalia w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patti H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE H. 
Rating:
5.0

Customer did not leave a comment.

jr s.  |  Overall Experience 
Rating:
1.0

I reported you having faulty equipment in the vehicle driver seat. A sharp metal object stabbed me from my inner thigh to the back of my knee and ripped my pants. Someone needs to contact me asap or my attorney will be contacting you!

VERONICA P. 
Rating:
3.0

Customer did not leave a comment.

NEALIE D. 
Rating:
5.0

Customer did not leave a comment.

MELISSA B. 
Rating:
5.0

The young lady was awesome

Frances T. 
Rating:
2.0

I was told different times to return U-Haul

SHANEQUIA J. 
Rating:
5.0

Makes things easy.

William W. 
Rating:
5.0

Customer did not leave a comment.

Cerita L. 
Rating:
5.0

Customer did not leave a comment.

Carmen R. 
Rating:
5.0

No improvements needed, everyone was professional and nice.

BEVERLY E. 
Rating:
5.0

Customer did not leave a comment.

Joann G. 
Rating:
3.0

Customer did not leave a comment.

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

DERRICK M. 
Rating:
5.0

Customer did not leave a comment.

BREYONNA L. 
Rating:
5.0

Customer did not leave a comment.

Kathleen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER J. 
Rating:
5.0

Nothing.. The ladies at the Charlotte location on Ashley rd. Were so helpful and caring.. When i tried to get ahold of u-haul to let them know about that i had returned my truck on Sunday, when i was supposed to, the site was down.. I called the assistant manager and left her a message with my problem..

GAYLYN L. 
Rating:
4.0

It would be nice when you send a receipt electronically the person should be able to see it. Nothing ever came thru on my electronic receipts

JESSICA R. 
Rating:
5.0

Customer did not leave a comment.

JULIOCESAR C. 
Rating:
5.0

Customer did not leave a comment.

Viengkhay P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

James J. 
Rating:
5.0

The back tires on the Uhaul may need to be checked the truck kept sliding to the side from the back seat..

Cassandra S. 
Rating:
5.0

Customer did not leave a comment.

Osniel C. 
Rating:
4.0

GREAT JOB

James J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tenesha S. 
Rating:
5.0

Customer did not leave a comment.

ROBERTTA T. 
Rating:
1.0

Hire better staff. Sharon Mathews was horrible. After she rung me up she didn't tell me to follow her out. She got up and walked out the door. She then back the truck up in the dark and walked off. I guess I was supposed to inspect a truck in the dark, didn't realize I had night vision. Overall just rude.

ALICIA D. 
Rating:
4.0

Customer did not leave a comment.

JANICE S. 
Rating:
5.0

Customer did not leave a comment.

DANA C. 
Rating:
5.0

Lester did an awesome job. He even made sure that the tv boxes were restocked by the next day. He was personable and professional. He asked the right questions and made thoughtful suggestions to meet my moving needs.

TIFFANY G. 
Rating:
5.0

Customer did not leave a comment.

Debie L. 
Rating:
5.0

Customer did not leave a comment.

sarah M. 
Rating:
5.0

Customer did not leave a comment.

Cinderella G.  |  Overall Experience 
Rating:
1.0

No one helped me find my unit. I was told to “go to the back of the building” and I would find my unit. After much exploring, I found the unit and when I opened the door, the alarm went off. Still, no one came to help. My father went to reach one of the employees who told us to enter the access code and which was denied. Haven't had issues with renting a truck, but will not rent a unit again or recommend it to anyone.

LINDSEY N. 
Rating:
5.0

Customer did not leave a comment.

JERMAINE D.  |  Overall Experience 
Rating:
5.0

Using the mobile app makes the in-store time minimal.

Thomas H. 
Rating:
5.0

Very nice staff. I was at the wrong location and they found me a truck.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Larry J. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

So polite....highly recommend!!!!

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Fast And efficient service. The staff was very professional . I would recommend this location to my friends.

Jakula B. 
Rating:
5.0

Customer did not leave a comment.

Alice N. 
Rating:
5.0

Customer did not leave a comment.

Carlanda r.  |  Overall Experience 
Rating:
5.0

Kathy who helped us in the morning and later in the evening was AMAZING! She is super friendly and focused on helping the customer get the items/service they actually need with a smile!

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

Luana L. 
Rating:
5.0

Lester is Awesome!

D'Antionette G.  |  First Impressions 
Rating:
5.0

Good very good staff very professional

HATTIE A. 
Rating:
4.0

Customer did not leave a comment.

SHENITA S. 
Rating:
5.0

Its was great service please give Kathy and Lester a raise they were both great

LAJUANE H. 
Rating:
5.0

Having more than one person answering your phone call's would cut down on wait time.

Shirley L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Willie D. 
Rating:
5.0

Many thanks to Lester and his staff. Score: 100 I've used uhaul several times and I I've always been satisfied I tried one of your competitors and that was a mistake. U-haul will always be my home away from home. Keep up the good work. U-haul is AWESOME!

Beverly B.  |  Overall Experience 
Rating:
5.0

I had a Great experience with U-haul I will pass the word. And I will always use U-haul. Thank you

Dianna R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angela R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS F. 
Rating:
4.0

Customer did not leave a comment.

JESSICA W. 
Rating:
5.0

Very professional, and informative and took time to show everything.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN J. 
Rating:
5.0

Customer did not leave a comment.

Lewis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DERRICK M. 
Rating:
5.0

Customer did not leave a comment.

Margaret F. 
Rating:
4.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

Uhaul should really consider including some free mileage in a rental. It was depressive that my mileage was more than the cost of my rental and i only went 30 miles and had the truck for only 2 hrs.

ROSALIND P. 
Rating:
5.0

On time reservations

RICKY P. 
Rating:
5.0

Customer did not leave a comment.

Sharie D. 
Rating:
5.0

The staff are always friendly and professional. The equipment is well maintained. Most importantly, the service time is quick. Just what I look for.

Reginald C. 
Rating:
4.0

Lester is a very professional and helpful manager.

James F. 
Rating:
5.0

I was satisfied with the customer service and I am glad I chose this location.

JOYCE R. 
Rating:
5.0

The trailer apparently leaked - I was moving a sofa from Charlotte to Richmond on a rainy day and when I arrived in Richmond and moved the sofa out of the trailer, it had huge wet spots in the middle of the seating ares.

KARENANNE M. 
Rating:
5.0

Customer did not leave a comment.

robert w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shondria F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyniesha Y.  |  First Impressions 
Rating:
5.0

I recommend you to all my friends!!

ERICA Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darian B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Teyya G.  |  Overall Experience 
Rating:
5.0

I enjoyed my stay with U-Haul you guys are very professional and polite and I appreciate that I would recommend family and friends

Robert L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myra S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAKIESHA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nadine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mary m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SIERRA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer A.  |  Overall Experience 
Rating:
5.0

Everything was top notch

JIM L.  |  Overall Experience 
Rating:
5.0

I rented a Uhaul truck twice for my move and a storage unit. Lester and Ms.Nadine were the two that helped me with my transaction. Their customer service was exceptional !! They made my process Smooth

tykeria e.  |  Overall Experience 
Rating:
5.0

The General Managers Delonte and Lester was very Professional and the young Ladies Kathy and Lillian was as well

Latonya W.  |  First Impressions 
Rating:
5.0

Nothing but great experiences with the facilities and staff. The store manager was incredibly helpful and nice. He understands the value of good customer service and he was a great guy all around!

JOHN M.  |  Overall Experience 
Rating:
1.0

Long hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving in

marcus h.  |  First Impressions 
Rating:
5.0

Each person I came in contact spoke, was very professional and quick service with a smile.

marjorie j.  |  First Impressions 
Rating:
5.0

Very nice and friendly would definitely recommend

Alisha H.  |  First Impressions 
Rating:
4.0

My experience was great

gia m.  |  Overall Experience 
Rating:
4.0

I moved out of my unit in August told the then manager. I guess she didn't carry that message on. But I continued to get calls about the unit even though we had not used the unit in over 5 months.

Damond F.  |  Overall Experience 
Rating:
5.0

Awesome staff, very helpful and polite

Rosalind H.  |  First Impressions 
Rating:
5.0

The people at this site was very professional and good at their job.

RUFUS S.  |  First Impressions 
Rating:
5.0

Thanks for being so excessible for me while I was in nc. Great staff clean facility and safe.

MELROY B.  |  Overall Experience 
Rating:
5.0

From the time that i walked in the door, The ladies at the front desk were smiling and very patient. They took their time and made sure that i was satisfied with their service.

Kenishia B.  |  First Impressions 
Rating:
5.0

Great place

aaron J.  |  Overall Experience 
Rating:
5.0

Very nice and patient

sandra g.  |  First Impressions 
Rating:
5.0

I enjoyed my service and will tell my family

TRACEY D.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and in a timely manner.

Tim M.  |  Overall Experience 
Rating:
5.0

Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌

Nakema P.  |  First Impressions 
Rating:
5.0

Everything went well

Tim M.  |  First Impressions 
Rating:
5.0

Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.

kathy s.  |  First Impressions 
Rating:
5.0

The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!

joyce r.  |  Overall Experience 
Rating:
5.0

The service was great

Shameerah B.  |  First Impressions 
Rating:
5.0

Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.

joyce r.  |  First Impressions 
Rating:
5.0

I needed help immediately. He helped. What a relief. Thanks

PAMELA P.  |  First Impressions 
Rating:
5.0

I received excellent service.

Tanisha S.  |  Overall Experience 
Rating:
5.0

The representative was very knowledgeable and courteous.

BLANDENA M.  |  First Impressions 
Rating:
5.0

Great

SONJA C.  |  First Impressions 
Rating:
3.0

Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.

Jessica G.  |  First Impressions 
Rating:
5.0

This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca

Adam T.  |  Overall Experience 
Rating:
5.0

Thanks guys for making my experience great !

lynasheia s.  |  Overall Experience 
Rating:
5.0

I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.

gil e.  |  Overall Experience 
Rating:
5.0

1st month storage is free!

nicole r.  |  First Impressions 
Rating:
2.0

Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining

TIFFINE L.  |  Overall Experience 
Rating:
5.0

My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!

kiwanna W.  |  First Impressions 
Rating:
5.0

Led lights inside each cubicle would be nice.

MADIE S.  |  Overall Experience 
Rating:
5.0

Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!

Hattina B.  |  First Impressions 
Rating:
2.0

Poor Customer Service in every aspect including management.

Tony L.  |  First Impressions 
Rating:
5.0

Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!

claude m.  |  First Impressions 
Rating:
5.0

The staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. Thanks

Porsha S.  |  Overall Experience 
Rating:
4.0

Will definitely give U-Haul all future business

RICCO W.  |  Overall Experience 
Rating:
4.0

Pleased

HARTFORD C.  |  Overall Experience 
Rating:
5.0

My move out date was 10-10-18

lorena s.  |  Overall Experience 
Rating:
5.0

Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.

Sheree J.  |  Overall Experience 
Rating:
4.0

No added comments

larry r.  |  Overall Experience 
Rating:
4.0

The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.

Felicia W.  |  Reservation 
Rating:
4.0

Na

rickey s.  |  Overall Experience 
Rating:
5.0

Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Thanks

Cheryl S.  |  Reservation 
Rating:
5.0

staff was very helpful and courteous.

Sheree J.  |  Reservation 
Rating:
5.0

Great staff!!!

D'Antionette G.  |  Overall Experience 
Rating:
1.0

Horrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.

vinicius d.  |  Overall Experience 
Rating:
5.0

All was well

jennifer H.  |  Overall Experience 
Rating:
5.0

i have to come back soon i owe them dinner

William H.  |  Overall Experience 
Rating:
5.0

Randall, Heather, and the team at the Ashley Road location are great!!

FREIDA M.  |  Overall Experience 
Rating:
1.0

The facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.

Renita K.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top