Customer Reviews for U-Haul Moving & Storage at Freedom Mall

3,686 reviews

1530 Ashley Rd   Charlotte, NC 28208
(Across From Freedom Mall)

(704) 399-2528

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(704) 399-2528

1530 Ashley Rd
Charlotte, NC 28208
(Across From Freedom Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Drop off / storage location was fine so far. Rat trap in storage unit leads me to believe that I may have some guests ☺️

Alan P. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
4.0

Everything was smooth, however the worker that checked my car could've been slightly warmer, he was a little cold. I get it though, its a hot day in Charlotte--I can't complain too much!

Maurice V. 
Rating:
5.0

Customer did not leave a comment.

Robin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

This location was fantastic , very accommodating and helpful, Strongly recommend

Shannon R. 
Rating:
5.0

Customer did not leave a comment.

Rhino J. 
Rating:
5.0

Excellent service, friendly staff..

luis V. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

SIVA V. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
5.0

I only had the pick up for 30-40 minutes and I told the guy it had cigarette ashes and a burn hole on the drivers seat before I left. Otherwise never had any problems

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

Brantly G. 
Rating:
5.0

Customer did not leave a comment.

Craig M.  |  First Impressions 
Rating:
5.0

The manager, Zuniga, was awesome. His staff was very helpful and efficient. I really appreciate your help during my daughters move to the area. Keep up the great works. Many blessings!

Joehassin C.  |  First Impressions 
Rating:
5.0

Outstanding staff and manager. Extremely helpful. Loved the interaction. I appreciate your efforts.

Joehassin C. 
Rating:
1.0

Stop charging customers for miles they don't use

Steven D. 
Rating:
5.0

Equipment was just what was needed. Clerk was friendly

SYLVIA S. 
Rating:
5.0

Nothing

timothy R. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Stop double charging. I paid one amount when I picked the truck up. When I returned it I paid that amount plus more instead of taking the difference I owed. I ended up pay over $600 to have to wait to get the money they took when I picked up the truck. That caused an over draft fee that you all not paying

Donnell H. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
4.0

Customer did not leave a comment.

Janeen C. 
Rating:
5.0

We originally had our reservation at the Albemarle Rd location and when we arrived they had cancelled our reservation. Apparently if you don't arrive within 15 minutes of your reservation time they cancel?? It made an already stressful situation worse. The attendant could care less and did nothing to help. Horrible customer service.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Really good service - efficient, friendly and helpful

Graham C. 
Rating:
5.0

Customer did not leave a comment.

Al F. 
Rating:
3.0

Customer did not leave a comment.

Kenya R. 
Rating:
5.0

As adults over the age of 50, we found the do-it-yourself with technology part of checking out the truck somewhat difficult and time consuming.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Courtney G. 
Rating:
5.0

Customer did not leave a comment.

Denise Y. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Zuri R. 
Rating:
5.0

GREAT JOB.

MARVIN C. 
Rating:
5.0

Customer did not leave a comment.

Ashli S. 
Rating:
5.0

Customer did not leave a comment.

Elijah L. 
Rating:
5.0

Customer did not leave a comment.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

MOHAMMADTASKEEN J. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

The associate was very pleasant and helpful

Camilla W. 
Rating:
5.0

I didn't like the fact of paying $1 per mile and didn't use that much mileage very very disappointing

LaTonya W. 
Rating:
4.0

Nothing to add I was charged for an extra day and the attendant knew that wasn't correct and he handled the situation in such a professional manner I recommend U Haul Ashley Road to all my friends!

Gretchen J. 
Rating:
5.0

I think you guys can put air fresheners in some of those of the cars is the car I got even though the car was inside it was very very clean but inside the odor from the inside was too much smoking and stuff so if you guys can add up a refresh now on those cars I think they to make your service way better thank you

AKWASI B. 
Rating:
5.0

Benjamin was Awesome, love him much

SHAMEKIA W. 
Rating:
5.0

Customer did not leave a comment.

martha O. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The team was very nice and helpful. The process was very easy and fast

Stuart P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

akira C. 
Rating:
5.0

Everything was fine truck drove ok but the check engine light was on from the start but we had no problems

Keith J. 
Rating:
1.0

Customer did not leave a comment.

Curry E. 
Rating:
5.0

Customer did not leave a comment.

Adama T. 
Rating:
4.0

Customer did not leave a comment.

Matoya H. 
Rating:
5.0

At this location everything was fine, got there a customer was just finishing up, I was next gave my name they pulled up my reservation ten minutes after I was on the road with 26 footer clean truck......... great job guys.

Curt C. 
Rating:
5.0

Excellent service

Steven H. 
Rating:
5.0

Good deal

LAVERNE S. 
Rating:
1.0

Customer did not leave a comment.

hana H. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Everything is perfect

Eugene F. 
Rating:
5.0

Great staff I will be back

RICKY U. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
4.0

The online reservation process was not at all customer friendly. I did not understand that I had to pick up the van no later than 15 minutes after the reservation time. I don't know if I just missed this information or if it was not well communicated but I assumed I was paying for the van from the start of my reservation time (since I pre-checked in). The person who called me was able to find me another van but then when I went to the location, the costs were different than what I had from online because the reservation had been changed without my knowledge. It was very difficult to get a clear answer on what the differences were.

David F. 
Rating:
3.0

Customer did not leave a comment.

Justin H. 
Rating:
4.0

Let customer know ahead of time equipment isn't available. Booked ahead of time and still didn't get it

Shane P. 
Rating:
3.0

Person checking in vehicle charged for 16 gallons of gas even when contract said vehicle left on empty and would get $29 credit when brought back with 1/4 tank or higher. Another person caught the mistake. Check in person didn't go over the final details of the completed contract. Sent photo of 7/10ths of mile on van before leaving U-Haul still charged. Attention to detail of worker failing to post 100% accurate mileage. Too many new increases in prices to rent. $30 deposit? Insurance rate doubled. Charged $10/day for a dolly.

Carl C. 
Rating:
5.0

I would definitely recommend this place, they were very friendly, as soon as I dropped the truck off, they immediately starting cleaning and sanitizing it. I was very impressed how clean and organized inside the building was as well.

Barbara H. 
Rating:
5.0

Took me almost an hour to get the truck since the computer kept denying my bank card but I was allowed extra time to get moving so it all worked out and I thank you for helping my move be as less stressful during a stressful time.

Zabian S. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

All went well. Each attendant I met while I was there was courteous and helpful.

Lyndon G. 
Rating:
5.0

Customer did not leave a comment.

Talya G. 
Rating:
1.0

I was not told to do a check of the truck and was not told to check miles before leaving, so I didn't pay any attention to the miles on the truck before leaving property but I did reset the trip mileage upon entering the truck and drove the truck for 141.9 miles, I already paid for 100 miles so should've been charged for the extra 41.9, well I leave and get a emailed recite saying I drove the truck 189 miles so I was charged almost an additional $100 for an in town move, totaling $289, for a 24 hour 15ft truck rental when I rented the exact same truck when I moved last time and was charged a flat rate and only paid $80, so needless to say Uhaul will never get anymore of my money.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

jimmie B. 
Rating:
4.0

Customer did not leave a comment.

Larry P. 
Rating:
1.0

I reserved a unit online unit not wat they said didn’t even have a unit to give me had to miss work to find another storage cost me more money and I’m top of that had to put more gas in uhaul very unhappy customer

Shanita J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

soumare T. 
Rating:
1.0

They need to Stop over charging people. I did not drive as many miles as they said. I drove about 30 miles in all and I'm being charged for 222. A hundred and 22 miles over. Ridiculous.

MONTRESSA B. 
Rating:
1.0

Stair climbing hand truck I rented didn't work on the stairs. Spent the first 40 minutes of my rental waiting on you guys to approve 2 references at 6 am that literally were asked no questions at all about me

Brandon O. 
Rating:
5.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

You did a great job, Thank You! Could not have asked for more!

titus G. 
Rating:
5.0

Installation was only about 40 minutes which was great. UHaul customer service, who coordinated this installation, was able to find a location convenient to me that could do the job. Thank you Lester and the gang!

PAUL S. 
Rating:
3.0

Now that Lester and his new crew has taken over it’s gotten better The young man I think it’s his assistant mgr is great also but 2 years ago I felt like I needed to take my permitted concealed and carry weapon with me the young lady threatened to beat me up she was relocated I called and complained but life is life I should have moved out sooner

Christy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara K. 
Rating:
5.0

Great rental and availability!

KEVIN P. 
Rating:
2.0

They was a fight with a former employee involved at the location while I was there, a small child was in the fight with the adults. I was blocked in by police cars. I was traumatized, Im not miving in, cancelled my contract. Ghetto! Bad neighborhood. I would never store my stuff here after what I saw. It aint safe around there!

Angelique G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darron F.  |  Overall Experience 
Rating:
2.0

I brought the truck with the gas I was required to put back on it and the person who checked it in was very frustrated and acted like he didn't like the job je was doing and said it wasn't where it was supposed to be I took pictures and I returned it above gas level

JOSE F. 
Rating:
1.0

Customer did not leave a comment.

Lauren D. 
Rating:
5.0

Customer did not leave a comment.

JESSICA A.  |  Overall Experience 
Rating:
5.0

N/a

yao T. 
Rating:
5.0

Customer did not leave a comment.

william H. 
Rating:
5.0

Everyone at this location is always very helpful. I've rented trucks trailers and units off and on and it's always been a good experience.

becky F. 
Rating:
5.0

Customer did not leave a comment.

Laura E. 
Rating:
5.0

Great drop off, will use again

Wilma L. 
Rating:
4.0

Anything wrong

Samuel S.  |  Overall Experience 
Rating:
5.0

Thanks so much I appreciate.

brenda b.  |  Overall Experience 
Rating:
5.0

The gentleman whom ran the desk exceeded my expectations. He was customer focused and extremely helpful. Please give him an Award he clearly deserves it!

Ronnie R. 
Rating:
3.0

Be less ratchet.

Scottie H. 
Rating:
5.0

Customer did not leave a comment.

SHAKEE D. 
Rating:
5.0

Oh yeah! That location is alright. Never had issues and even the few I did have the manager took care of everything. Great company!!

Kevin P. 
Rating:
3.0

Customer did not leave a comment.

patricia J. 
Rating:
4.0

Customer did not leave a comment.

bresette h.  |  First Impressions 
Rating:
5.0

My movers left some items that I didn’t know about and Lester texted me to let me know and he put a lock on the unit for me until I could get back to pick up the items

Alicia L.  |  Overall Experience 
Rating:
3.0

This truck was pretty dirty. Windshield was filthy both inside and out to the extent that I'd consider it a hazard when driving toward the sun. At dropoff, had to wait for quite a while to have the vehicle checked in. I have rented here numerous times and have dealt with prior issues, mis-marked fuel, etc. At this point, I've given enough "tries" and although less convenient location-wise, I'll be looking for an alternative provider.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

CORRIE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BASHEER A. 
Rating:
5.0

Benjamin was amazing and he deserves a raise/promotion! When the unit i reserved wasn't large enough he went out of his way to call another location to see if they had what i needed. I really enjoyed working with him!

COURTNEY B. 
Rating:
4.0

Customer did not leave a comment.

arlette m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle w.  |  Overall Experience 
Rating:
4.0

For the most part the intake staff was usually courteous. The storage unit itself was very dark. I had to use my battery operated lighting or my phone. Otherwise the unit was clean and secure. I never saw any insects or rodents, which is an A+++. Thanks so much

ZADIAH J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

The gentleman who helped me here was professional and efficient. He helped me back the auto transport trailer into the parking lot.

James P. 
Rating:
2.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Lester is the most helpful hardworking employee/Manager I have had the pleasure of meeting and being served by. Give that man a promotion and a raise. We had a small issue that he jumped on and resolved before it became a problem. I would highly recommend this Uhaul location to friends and family.

Robert H.  |  First Impressions 
Rating:
5.0

Nothing. I always use this location. They have a professional staff.

Blandena M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
4.0

Customer did not leave a comment.

AMY M. 
Rating:
5.0

Customer did not leave a comment.

lynn k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

Great customer service

BENJAMIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shontae H.  |  First Impressions 
Rating:
2.0

Everything was great except a phone call I received about my payment. The lady on the voicemail was eating (very loudly). I could barely hear her request due to all the smacking and chewing in between her speaking. I have the voicemail for the owner/manger if they would like to hear it.

SHARIKA S.  |  First Impressions 
Rating:
5.0

I will be coming back when I need to uhaul is the best place to get a truck and uhaul storage

Anne F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EARTHA M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stephanie F.  |  First Impressions 
Rating:
1.0

I will never use this location again!

La Trina S.  |  Overall Experience 
Rating:
5.0

Exceeded expectations

david s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

freda b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ladonnis t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mattie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dorothy s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dex J.  |  Overall Experience 
Rating:
5.0

Convenient and good facility

david s.  |  First Impressions 
Rating:
3.0

My unit and the hall way had lots of roaches i had to buy some expensive roach spray to keep them out of my unit. Other than that the staff was more than delightful.

Shameika J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lynette B.  |  First Impressions 
Rating:
5.0

Great value and nice facilities

Glenna A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Zelda H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA T G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DEIA E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORMAN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marian O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYLEE L.  |  Overall Experience 
Rating:
5.0

Huge facility with lot’s of storage space and rental trucks. Close to hwy 85 and Billy Graham Expressway

thomas b.  |  Overall Experience 
Rating:
5.0

I am grateful for this service, it made my relocation work.

BRIDGET H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICA Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth F.  |  First Impressions 
Rating:
5.0

Excelente camiones y el personal muy amables

EDGARDO M.  |  First Impressions 
Rating:
5.0

The manager and help were excellent, helpful and patient

Gloria W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanaka A.  |  Overall Experience 
Rating:
3.0

When checking as I brought back the drunk the lady that was there wanted to over charge us there was another lady there working she had to step in and fix our problem

Alma P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

samuel F.  |  Overall Experience 
Rating:
3.0

The instructions were not clear about using the 24/7 share. It took way too long to pick up my truck. And the instructions were clear on the gas but I had no way of remembering where it was supposed to be upon return After having the truck for 2 days, I forgot the mark. And the 24/7 share is very new to me. Got a storage room and it was too small..coming from out of town I had to give some of my things away. This was the most difficult time I've ever had with Uhaul.

LARONDA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawnica J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heiddy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B.  |  First Impressions 
Rating:
5.0

The young lady that helped me was amazing.

Chris H.  |  First Impressions 
Rating:
5.0

This location was perfect and the staff gave excellent customer service!! They were helpful and polite. It was a wonderful experience. The manager lead by example as well. His customer service was excellent as well.

Lisa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionte M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monique G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

Well maintained! And the staff was great and helpful

Shadarris T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shalicia H.  |  Overall Experience 
Rating:
3.0

The rates could be a little lower and with someone that has had the same two buildings for 3 years should get something taken off.

Christopher W.  |  First Impressions 
Rating:
5.0

Thank you all so much for your excellent customer service

tonda m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lenzo K.  |  Overall Experience 
Rating:
5.0

The storage fee was to high.But it was very convenient.

Delores M.  |  Overall Experience 
Rating:
5.0

Lester and Tyaira were great.

Christopher M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEMESIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanay B.  |  Overall Experience 
Rating:
5.0

Every one was very nice and pleasant. Very helpful. Thank you for your kindness and professionalism

tonda m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

La Trina S.  |  First Impressions 
Rating:
5.0

Staff went Above and beyond to make sure I was situated very satisfied

Jamia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTANY E.  |  Overall Experience 
Rating:
5.0

Fue un muy buen servicio, buen storage muchas gracias ❤️

Yimarie M.  |  Overall Experience 
Rating:
4.0

All good... Convenient location..friendly staff... Which rates were a little lower for my budget.... Thnxs!

augustin v.  |  Overall Experience 
Rating:
3.0

After telling me they auction off my things in May and fact they waited until July contact me the day before they actually auction my things

Angela J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel R.  |  Overall Experience 
Rating:
5.0

The manager was great, very nice atmosphere and service

ALISON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donnate D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janie c.  |  First Impressions 
Rating:
5.0

Everyone is nice and welcoming considering you’re tired and worn out when you come in there and they treat everyone like customer service is their number one priority. I’ve been there multiple times within the last 3 years and I always get the same awesome experience!!

Terence R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frances L.  |  First Impressions 
Rating:
4.0

Speed of check-in was slightly slow (5 in line and almost 20 min wait). Once at counter, process was friendly, convenient and well explained!

ROBERT L.  |  First Impressions