Customer Reviews for U-Haul Moving & Storage at Freedom Mall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Freedom Mall

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lisa M. on

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I will absolutely never do business with this location ever again. I rented a pick-up truck to deliver a mattress to my mother. The location is about 15 miles from the U-Haul location. I picked up the truck at 10:45 and returned at 1:30 pm. Upon return to the rental location I was charged for 200 miles. I showed my receipts to the associate showing my stops in Charlotte. There is no way possible for me to make fours stops in Charlotte, drive 200 miles and return the truck by 1:30. I even showed him my gas receipt where I topped off the gas with 5.00. He said I could have made multiple stops for gas and only showed him the last receipt. My brother was with me and showed our stops on his phone. His phone is set to track his mileage because of his job. The associate was still not accepting our response to the charge. I finally said I need to speak to the manager. He then said ‘we never change the amount but we will do it this time.” I was charged 59.00 instead of $150.00 dollars. Beware if you rent from U Haul Freedom Mall.

James M. on

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Customer did not leave a comment.

Dale O. on

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Neil R. on

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Nothing as far as this location, but I had a lot of trouble returning the rentals after hours. I tried to check in with the app at uhaul.com/share and it kept getting errors at the point where it tried to get my location with no alternative to go on. I tried calling U-Haul and was on hold for a good ten minutes with no response. I finally just locked the truck and dropped the key in the key drop and hoped for the best. I called the next morning and all was well, but trying to return the rental after hours was by far the most stressful part of the rental experience. Please fix it.

Khadeeja B. on

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marcus h. on

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Long hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving in

Patty F. on

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Wesley H. on

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Lisa J. on

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The staff was very friendly

Tomeka R. on

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Check out service was awesome even though I was told there was quarter tank gas and it was actually empty but the return was the worst!!!

maggie S. on

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Sarah P. on

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Devonte P. on

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William E. on

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Lashirah B. on

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The guy who rang us up was incredibly, unbelievably rude. He is not cut out for customer service. If I wasn’t concerned with embarrassing my father, who was with me today, I would have told him about himself because he didn’t have to talk to us like that or roll his eyes every 5 seconds.

Elizabeth G. on

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Better truck maintenance

Jane M. on

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Charlene B. on

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susan L. on

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No way to leave key on lock box

Eric M. on

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Had to wait for the trailer to be cleaned and the trailer hitch was bent. Had to take it as there were no others available.

John H. on

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I will never use uhaul again. On my last move before this one I was never called that the pickup truck I needed was not available at the loacation I was give. The second time the truck was not available at the location I was to pick. I had to go a distance to get anther one. I would recommend uhaul again. I aleed the mon ing of my ten tall both times to rm the night before pick up and they said all is good to go. If I didn’t call I would have gone to theses locations . They have you over a barrel and there is nothing you can do. Never again.

Rasheed S. on

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marjorie j. on

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Each person I came in contact spoke, was very professional and quick service with a smile.

James J. on

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The truck broke down twice bad battery

Joy G. on

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I had logged into my corporate account and rented the vehicle. When I picked the vehicle up they said it was not under a corporate account and didn't have the credit card which I did not have with me because it is on file under our account. So I had an issue with payment when onsite.

Alisha H. on

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Very nice and friendly would definitely recommend

John G. on

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Everything was great. No problems. Pick up and drop off were fast and efficient.

Kenishia B. on

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The representatives for great

Ryan G. on

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gia m. on

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My experience was great

Katherine W. on

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I have nothing to add.

Damond F. on

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I moved out of my unit in August told the then manager. I guess she didn't carry that message on. But I continued to get calls about the unit even though we had not used the unit in over 5 months.

David B. on

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John Johnson did a great job! Thanks, John David

Rasean T. on

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Great experience, great people. Customers get unruly at times

Rosalind H. on

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Awesome staff, very helpful and polite

Nicole M. on

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I preferred to be called about this experience.

Gloria S. on

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Customer did not leave a comment.

Elizabeth M. on

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Someone should be at the counter most of the time.

RUFUS S. on

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The people at this site was very professional and good at their job.

Shirley R. on

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I love the reps at this store. I walked in when a lady was going off. The reps did not get angeyshe just kept telling the the customer what she could do.

Lauren C. on

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Zamitria G. on

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RUFUS S. on

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I arrived to return the truck 30 min before check in time, but had some thing to be place into storage at the drop off location. The attended stated that the truck could not be check unless it do not have anything in it, After unloading the stored items and check out, I was charge $40.00 for and extra day for 1 hr. over my check in time because of my unloading on Uhaul property. The attend stated that there was nothing they could do about the addition charge. I feel that this should have been explain to the customer in more detail if you are not check in with in a exact amount of for check in. Please correct this problem. I feel that this will help improve the Uhaul system.

travis D. on

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Rates could have been better.

decarlos B. on

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Everything was great Lester was a great help

Carey D. on

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Contact me for details

Aimee M. on

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Customer did not leave a comment.

MELROY B. on

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Thanks for being so excessible for me while I was in nc. Great staff clean facility and safe.

Morgan O. on

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Customer did not leave a comment.

Terese S. on

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Took way too long to get trailer and I missed my furniture pickup so I paid for nothing . Cashier and staff was walking around like they had all day

Judith K. on

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Brian D. on

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Not a thing!...I found my interaction at this location successful!...Lester was informative and on point! Thanks for the great service.

Debra J. on

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Selena K. on

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No issues at all

Joycelyn F. on

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Kenishia B. on

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From the time that i walked in the door, The ladies at the front desk were smiling and very patient. They took their time and made sure that i was satisfied with their service.

Claire M. on

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the associate who checked me in was so very very friendly and welcomed me to my new city!!

Lee-Ann H. on

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very courteous service. I was in and out in no time and he was very polite.

Hans W. on

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Outstanding and friendly service provided by Hattina and Leroy, who both went above and beyond in helping our family with our needs and answering our questions. Hattina demonstrated some of the finest customer service at a U-Haul site I have ever experienced. Thank you for maintaining such a great location!

Aisha R. on

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The rep was rude and unprofessional.

Debbie S. on

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Customer did not leave a comment.

Curt C. on

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First time renter at this location on observations the staff worked well together as my rental was blocked in and immediately a staff member left what he was doing and moved the vehicle so I could get on my way.

Niclette W. on

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If a customer calls to make a reservation a MONTH in advance your company should do what you can to fulfill that request. I only needed a 10’ truck instead got a 15’ and spent an outrageous amount on gas. Most likely will not use this company again.

Taheim R. on

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Customer did not leave a comment.

Christopher M. on

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Very good customer service.

Donald C. on

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Everything was great

Teresia H. on

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Lester always takes care of me

Annette T. on

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Customer did not leave a comment.

Joshua H. on

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Truck maintenance. Better understanding of the services you sell. Overcharged and had to argue for the return of money.

Hunter W. on

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Fucking terrible experience. Called U-Haul three times because the first time after I had Asked to be able to pick up when they open and I was scheduled for two hours after opening, so I had to call and fix that, then the location for pick up was wrong but we went there anyways, then when my dad got there to get the trailer the door was broken so he had to drive 10 minutes away to get another one. Simply a terrible experience overall, probably will not be using U-Haul again

Randy M. on

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Customer did not leave a comment.

Raheem S. on

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In the beginning when you all ask for the customer to take pictures of the truck and any damages/ mishaps we may see, maybe you guys should actually look at them BEFORE you charge my card. What is even the point of having the customer take the pictures if you’re not viewing them??? Very weird do better

Brittany M. on

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Equipment is always in bad shape or something is always wrong when I rent from this location and the manager Lester is not always helpful to customers that use this location often.

Rich B. on

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Customer did not leave a comment.

Daniel P. on

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Everyone at the business is very informative and easy going, it was a pleasure doing business with you guys, I will only use this location for future needs.

Makayla M. on

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Customer did not leave a comment.

janie W. on

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Joy G. on

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Inside of truck was dirty and smelled of smoke. We left a phone charger in the truck and were not able to get anyone on the phone the next day. We drove over there Monday morning 10/7 and were told they don't have it and they don't have a protocol for lost and found which is ridiculous. I am sure your customers leave things behind regularly.

Jerad L. on

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Electrical wire for trailer was frayed and messed with our cruise control and turn signal. Also there was gum inside the trailer that we had to clean off ourselves as to not get it on our things.

charles D. on

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offer to do the truck inspections with them to minimize frustration

CHANTE B. on

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The wait was a little long during pick up at first however the staff made up for it in the professionalism. Everyone was was very knowledgeable and the team work was great. I will be back

Allesha H. on

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Patrice S. on

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Lower the mileage.

Angelia A. on

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They didn't have enough employees, and even with the reservation it took an hour and a half before i finally got thr key

Satydra B. on

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Jacobo M. on

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Better estimates. Paid 30 bucks over what I was told.

EVELYN C. on

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Harry J. on

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Patrick S. on

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So smooth! The guys where great and the truck was ready quick.

William D. on

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I was given till Sunday to drop it off the truck didn’t know it had to be before noon. The storage place didn’t open till noon poor customer service

Philip C. on

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Customer did not leave a comment.

Lasalle L. on

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N/A

Rosedale J. on

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Great enough

Tamika S. on

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Customer did not leave a comment.

Jackie S. on

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Patricia S. on

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Everything was great. I have no complaints at all!!

aaron J. on

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Great place

renita H. on

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jerry M. on

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James S. on

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No comment

Louis Francis Y. on

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Customer did not leave a comment.

Victor S. on

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Windshield had a big crack in it before I rented. It probably should have been replaced, but it wasn't a problem.

Inique Danielle L. on

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Customer did not leave a comment.

Will T. on

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Atif G. on

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Poor customer service. would not listen well or pay attention to customer

Cameron G. on

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Customer did not leave a comment.

Erin G. on

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Quick and easy drop off . Wonderful staff . I wouldn’t change a thing !! ??

Claudia V. on

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Ashley road, honored a reservation accepted by another site. The other site did not have the truck, when we arrived to pick it up.

Lawanna V. on

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Customer did not leave a comment.

Jennifer T. on

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Customer did not leave a comment.

sandra g. on

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Very nice and patient

TRACEY D. on

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I enjoyed my service and will tell my family

Tim M. on

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Everything went smoothly and in a timely manner.

Nakema P. on

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Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌

Tim M. on

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Everything went well

kathy s. on

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Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.

joyce r. on

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The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!

Shameerah B. on

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The service was great

joyce r. on

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Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.

PAMELA P. on

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I needed help immediately. He helped. What a relief. Thanks

Tanisha S. on

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I received excellent service.

BLANDENA M. on

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The representative was very knowledgeable and courteous.

SONJA C. on

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Great

Jessica G. on

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Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.

Adam T. on

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This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca

lynasheia s. on

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Thanks guys for making my experience great !

gil e. on

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I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.

nicole r. on

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1st month storage is free!

TIFFINE L. on

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Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining

kiwanna W. on

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My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!

MADIE S. on

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Led lights inside each cubicle would be nice.

Hattina B. on

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Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!

Tony L. on

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Poor Customer Service in every aspect including management.

claude m. on

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Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!

Porsha S. on

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The staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. Thanks

RICCO W. on

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Will definitely give U-Haul all future business

HARTFORD C. on

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Pleased

lorena s. on

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My move out date was 10-10-18

Sheree J. on

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Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.

larry r. on

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No added comments

Felicia W. on

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The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.

rickey s. on

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Na

Cheryl S. on

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Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Thanks

Sheree J. on

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staff was very helpful and courteous.

D'Antionette G. on

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Great staff!!!

vinicius d. on

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Horrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.

jennifer H. on

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All was well

William H. on

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i have to come back soon i owe them dinner

FREIDA M. on

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Randall, Heather, and the team at the Ashley Road location are great!!

Renita K. on

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The facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.