Customer Reviews for U-Haul Moving & Storage at Freedom Mall

3,885 reviews

1530 Ashley Rd   Charlotte, NC 28208
(Across From Freedom Mall)

(704) 399-2528

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(704) 399-2528

1530 Ashley Rd
Charlotte, NC 28208
(Across From Freedom Mall)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

nathaniel b.  |  Overall Experience 
Rating:
5.0

We really appreciated coming to pick up things at our convenience. We thank you for your service.

Synthia M.  |  Overall Experience 
Rating:
4.0

Their whole staff goes above and beyond with the service they deliver!! Management staff is definitely the greatest they make this rough time in my life a little easier!!

Yannik L.  |  First Impressions 
Rating:
1.0

Staff was rude.

Melisa N. 
Rating:
5.0

Thank you for serving me

Donald J. 
Rating:
5.0

Nothing really, l picked up my rentals on opening and the guy was very pleasant. Anytime I need a van l will definitely go there.

CHRIS T. 
Rating:
1.0

Inaccurate charge… significantly overcharged— including gas refueling and insurance package

Nikiya R. 
Rating:
5.0

Customer did not leave a comment.

Keiana W. 
Rating:
4.0

Customer did not leave a comment.

Floyd D. 
Rating:
1.0

Customer did not leave a comment.

Elian G. 
Rating:
5.0

Customer did not leave a comment.

Bob R. 
Rating:
5.0

Customer did not leave a comment.

Peaches G. 
Rating:
3.0

Customer did not leave a comment.

Cynthia A. 
Rating:
5.0

Customer did not leave a comment.

AUDREY G. 
Rating:
4.0

Customer did not leave a comment.

MARCUS W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perry B. 
Rating:
1.0

Customer did not leave a comment.

Gerald T. 
Rating:
4.0

Customer did not leave a comment.

Ryan N. 
Rating:
5.0

I rent u-haul trucks and trailers about once a week from the ashley road location. Lester and his crew are the absolute best! Everyone who works there is amazing!

James M. 
Rating:
3.0

Customer did not leave a comment.

VENITA Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lauren G. 
Rating:
5.0

Is the good job

JOEL M. 
Rating:
5.0

Customer did not leave a comment.

frances a.  |  First Impressions 
Rating:
5.0

It seemed like the truck I rented had a gas leak. The gas went down as soon as I started driving it, and kept dropping. Then when I put the gas back in to return it, it went down again. I filled it over what was given to me and it ended at the same mark from about a half mile away.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Shawn Y. 
Rating:
2.0

The truck had a foul odor of urine. And trash inside the truck. When I complained the person told me that it wasn't his fault and told me that as long as I was able to do what I needed to do I should be happy. Completely dissatisfied with this location and I will never use it again and will deter family and friend from doing so as well.

Narissa K. 
Rating:
4.0

Person at front office had. No people skills. My last day clean out unit he would not inspect the unit.just said take a picture of it.an show him. An other worker are seat back an could inspect the unit with Me. Just Lazy

momtrose w.  |  Overall Experience 
Rating:
5.0

I rented a car hauler, The front was caked with mud and clearly not cleaned at the facility. I couldn't adjust the tie down bracket for the front wheels.

john P. 
Rating:
1.0

I had running lights and my turn signals weren't working, I couldn't find the blown fuse after looking in the back lot for 20 minutes so I left to fix it at home 3 miles away .I got a text saying she was going to call the police if I didn't come back and charge me with stealing the tow dolly, I fixed it no problem at my home . Uhaul has always treated me very professional this location has a problem with how to deal with customers I would never go back there .

Barry S. 
Rating:
2.0

Will never rent from them again . Wasn't told u had to pay for after hours access Then manager didn't explain two control panels

hydell h.  |  Overall Experience 
Rating:
5.0

Lester was very nice and very helpful if I had questions and concerns he needs a raise thanks.

Lynette B.  |  Overall Experience 
Rating:
5.0

Friendly people, quickly service

Zachary M. 
Rating:
5.0

Great management and staff. Thanks

Monique W. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

WILLARD B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Temeka M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANIE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sammy H. 
Rating:
5.0

Customer did not leave a comment.

Doris D.  |  First Impressions 
Rating:
5.0

Thank you again

Gary H. 
Rating:
5.0

Customer did not leave a comment.

Nileshkumar P. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Joseph R G. 
Rating:
5.0

Kathy was very friendly and helpful. A pleasure to do business with, top notch professionalism.

Kyle P. 
Rating:
5.0

Quick and professional

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Noel S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH B. 
Rating:
4.0

Customer did not leave a comment.

Carleton N.  |  First Impressions 
Rating:
5.0

The phone line is always busy you can’t talk to employees at the actual location you always get the customers desk

Sakia C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

tameka m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
5.0

Customer did not leave a comment.

Sheila M. 
Rating:
4.0

Customer did not leave a comment.

joseph o.  |  Overall Experience 
Rating:
4.0

Need to update truck. Truck can't gain speed and drive slowly. Also truck has very noisy engine and unpleasant to drive

Joseph O. 
Rating:
5.0

Great staff. Very helpful. Can't say enough about how instrumental the were to my move.

CARLTON H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie F.  |  First Impressions 
Rating:
5.0

There's no need to make improvements

MARY S. 
Rating:
4.0

All is well.Thank you for being so kind.

beverly n.  |  Overall Experience 
Rating:
5.0

Installer was awesome and very helpful

Daniel C. 
Rating:
3.0

one staff was friendly and inviting, the other seemed bothered and rather hostile

sara J. 
Rating:
4.0

Customer did not leave a comment.

Alfred D. 
Rating:
5.0

Customer did not leave a comment.

Jarika B.  |  First Impressions 
Rating:
5.0

Thanks for everything Lester!! You are the BEST

Hattina B.  |  Overall Experience 
Rating:
5.0

The Best

Blythe S. 
Rating:
5.0

Timothy streamlined the drop off perfectly.

Eric C. 
Rating:
4.0

The customer service at this location is outstanding. Keep up the great work!!

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

ivan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qamari B. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

Delectables H. 
Rating:
4.0

Customer did not leave a comment.

Mara M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramel A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GLORIA C. 
Rating:
4.0

Professional and courteous service

mario b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shem B. 
Rating:
5.0

Customer did not leave a comment.

KEYONE J. 
Rating:
5.0

Customer did not leave a comment.

Alec W. 
Rating:
5.0

Benjamin was great associate, very helpful and knowledgeable.

FASTO B.  |  First Impressions 
Rating:
5.0

Nothing. Everyone was professional and friendly.

Arthur B. 
Rating:
5.0

Great location good staff

NIKITA W. 
Rating:
5.0

Great staff from check-in to hookup.

Kenneth S. 
Rating:
3.0

Customer did not leave a comment.

META M W.  |  Overall Experience 
Rating:
4.0

Suggestion” Inside the storage unit is dark, I would suggest to renters, especially, first timers, to bring a flashlight or battery powered light; or have items available at the facility to purchase. I attempted to use the flashlight on my phone, not a good idea,

Mattie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAFAEL B. 
Rating:
5.0

The employee helping us was amazing! We had almost zero knowledge of how to rent or hookup/unhook a UHaul pull behind trailer. He walked us through each step seemlessly.

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Tamika T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia S.  |  Overall Experience 
Rating:
5.0

Best looking uhaul ever. The lady was nice and friendly. I was greeted inside also. Nice and clean

Harva S. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly W. 
Rating:
3.0

I had to upgrade my truck and called the first day the automated service said that my call would be answered in 5 minutes. After 10 minutes and no response, I hung up. I would have preferred someone answer and place me on hold for the acknowledgement. Thank you. Be safe and have a good day.

Sabrina R. 
Rating:
5.0

Thanks y'all.

Mark W. 
Rating:
1.0

My rsvp was for 10am didn't get into a truck until the manager got back. Then the 1st uhaul tire sensor was on. Got the 2nd the uhaul the check engine was on. For the return buddy jus emailed me a receipt for over 120 only had the truck for 2.5 hrs at most with all the back n forth. Would not recommend this location.

dionte F. 
Rating:
5.0

U-Haul Storage Facility Keep Up The Good Job.

VERONICA G.  |  First Impressions 
Rating:
5.0

Great service . Fast check out

Ray M. 
Rating:
2.0

My official date to begin the storages(I had 2) was on the 7th, I tried to change the pay date but U haul said no I couldn’t change, so on the 7th if I didn’t at I was charged late charge, ok so now you won’t let me change but you’re accuring late charges for me, Initially I had recommended all my friends to useU Haul because I have done previous rentals and I had no problems, as of today U Haul is on my bad list, I was paying $335 each month and it sucked!

Gretchen J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEXTER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avion J. 
Rating:
5.0

Customer did not leave a comment.

Madison B. 
Rating:
5.0

Quick and easy with no problems. Excellent help from customer service employee, Barbara. Thank you.

Barbara M. 
Rating:
5.0

The truck is in need of realignment. It is unsafe to drive. Other than that, everything was great!

Teresa D. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

The manager Mr. Zunig and his staff are excellent ms. T, Ms. H and others.

monique w.  |  First Impressions 
Rating:
5.0

THE STAFF AT THE ASHLEY RD LOCATION HAVE SPOILEE TO THE POINT WHERE IF MR ZUNIGA WERE TO RUN FOR THE PRESIDENCY HE'S GONNA GET MY VOTES HANDS DOWN.

ernest b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUNILDA T. 
Rating:
5.0

None

celest c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brunilda T. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Barry D. 
Rating:
1.0

Showed up to get my truck and the lady had given it to someone else. Had to go last minute to another location and thank god they had one!

Peter S. 
Rating:
5.0

The counter representative was excellent and very helpful.

tiwanna k.  |  First Impressions 
Rating:
5.0

The people were very friendly. My only complaint was that the van smelled so badly of stale smoke.

Betsy Y. 
Rating:
5.0

I didn't know you had to reserve the uhaul before the weekend. No more walk-in and I needed it this weekend. They worked it out for me to get one. And they were very good at me picking it up and returning it. Thanks so much for everything.

DORETHER M. 
Rating:
5.0

Customer did not leave a comment.

TEDRA P.  |  Overall Experience 
Rating:
5.0

Super nice and helpful employees here. Give them a good help in life.

Timothy W. 
Rating:
5.0

I had the best service from this particular one that I ever received. I was blown away 😃😍😃

CARRIE M.  |  First Impressions 
Rating:
3.0

Everything was ok when I picked up the truck but returning wasn't so pleasant! I'll stick to other locations!

Melissa F. 
Rating:
5.0

Thanks for keeping my possessions safe and in a clean environment.

Colleen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
5.0

This U-Haul location gave me the best experience storing my things. Price was reasonable and the staff is so friendly

Shanda M.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Timothy S. 
Rating:
4.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

The vehicle looks old

Tesfamariam T. 
Rating:
5.0

Customer did not leave a comment.

vickie T. 
Rating:
5.0

Excellent customer service with a awesome show of patience

Micheal O. 
Rating:
3.0

Sometimes the office people were not as helpful and sort of on edge.

LOIS T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

taneka C. 
Rating:
3.0

Customer did not leave a comment.

Brunilda T.  |  First Impressions 
Rating:
1.0

Attendant was money hungry and looking for any instance to try and charge you more.

Trevor P. 
Rating:
5.0

I returned the truck about 15 minutes after the store closed, but it took a few minutes to figure out where the key drop was located. It was hidden, but once my cousin found it, I dropped the key in and went on my way. I don't know where the balance is between making the key drop secluded and visible, but that would probably help a great deal. Overall, I had a great experience.

Kathy M. 
Rating:
5.0

I appreciate my rental today the representative was very nice and help me for a very successful experience

Teresa C. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

My only complaint is the air where my storage unit was the halls were HOT. 2279. I did address it and the unit above my storage, air was repaired but did not make a huge difference in the hallway . Still uncomfortable . But overall experience, I can only say excellent!

marjorie j.  |  Overall Experience 
Rating:
3.0

The online "Truck Share 24/7" was completely not functional. The website said that I had no upcoming rentals to pick up. This was a huge waste of time. The store employees were great though and helped me out with no questions asked.... presumably because your stupid website fails all the time.

Tyler K. 
Rating:
3.0

Felt unsafe due to the number of cars pulling in and out with no business there. The app also could not verify my location so check out was problematic.

Brian N. 
Rating:
5.0

During the manager Lester's absence due to vacation Benjamin and Nadine were phenomenal and amazing during my rental. Because of the professionalism of all three of those people I continue to rent at that location.

LAVERNE S. 
Rating:
5.0

Customer did not leave a comment.

Nyejah R. 
Rating:
5.0

Customer did not leave a comment.

Johnetta W.  |  First Impressions 
Rating:
5.0

The staff at this location are always very helpful.

Lisa G.  |  Overall Experience 
Rating:
1.0

This location needs new works asap! And please train you employees he almost dropped my whole car clearly they are not trained properly

Unique C. 
Rating:
4.0

Customer did not leave a comment.

BRENDA E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
2.0

Charged me twice for 2 days when I only had it 14 hours. Check engine light on and broken drivers window crank. Understaffed and staff didn't know how to operate computer system

Matthew M. 
Rating:
5.0

They were a plenty help and support.

Synthia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

debra m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CORRIE F.  |  Overall Experience 
Rating:
5.0

Staff was excellent and professional . Everyone was great including staff in office and in storage facility Staff person in locker area went out of her way to help us Great experience

Jeff M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mara M.  |  First Impressions 
Rating:
1.0

Lost my reservation

RONALD F.  |  Overall Experience 
Rating:
2.0

I was told. If you don't have anything good to say. Don't say anything.

RONALD F.  |  First Impressions 
Rating:
5.0

Good

mary w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig M.  |  First Impressions 
Rating:
5.0

The manager, Zuniga, was awesome. His staff was very helpful and efficient. I really appreciate your help during my daughters move to the area. Keep up the great works. Many blessings!

Joehassin C.  |  First Impressions 
Rating:
1.0

I reserved a unit online unit not wat they said didn’t even have a unit to give me had to miss work to find another storage cost me more money and I’m top of that had to put more gas in uhaul very unhappy customer

Shanita J.  |  Online Move In 
Rating:
3.0

Now that Lester and his new crew has taken over it’s gotten better The young man I think it’s his assistant mgr is great also but 2 years ago I felt like I needed to take my permitted concealed and carry weapon with me the young lady threatened to beat me up she was relocated I called and complained but life is life I should have moved out sooner

Christy C.  |  Overall Experience 
Rating:
2.0

They was a fight with a former employee involved at the location while I was there, a small child was in the fight with the adults. I was blocked in by police cars. I was traumatized, Im not miving in, cancelled my contract. Ghetto! Bad neighborhood. I would never store my stuff here after what I saw. It aint safe around there!

Angelique G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darron F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA A.  |  Overall Experience 
Rating:
4.0

Anything wrong

Samuel S.  |  Overall Experience 
Rating:
5.0

Thanks so much I appreciate.

brenda b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

bresette h.  |  First Impressions 
Rating:
5.0

My movers left some items that I didn’t know about and Lester texted me to let me know and he put a lock on the unit for me until I could get back to pick up the items

Alicia L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CORRIE F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

arlette m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle w.  |  Overall Experience 
Rating:
4.0

For the most part the intake staff was usually courteous. The storage unit itself was very dark. I had to use my battery operated lighting or my phone. Otherwise the unit was clean and secure. I never saw any insects or rodents, which is an A+++. Thanks so much

ZADIAH J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
5.0

Lester is the most helpful hardworking employee/Manager I have had the pleasure of meeting and being served by. Give that man a promotion and a raise. We had a small issue that he jumped on and resolved before it became a problem. I would highly recommend this Uhaul location to friends and family.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lynn K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna S.  |  Overall Experience 
Rating:
5.0

Great customer service

BENJAMIN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamia R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shontae H.  |  First Impressions 
Rating:
2.0

Everything was great except a phone call I received about my payment. The lady on the voicemail was eating (very loudly). I could barely hear her request due to all the smacking and chewing in between her speaking. I have the voicemail for the owner/manger if they would like to hear it.

Rickyy S.  |  First Impressions 
Rating:
5.0

I will be coming back when I need to uhaul is the best place to get a truck and uhaul storage

Anne F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EARTHA M.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stephanie F.  |  First Impressions 
Rating:
1.0

I will never use this location again!

La Trina S.  |  Overall Experience 
Rating:
5.0

Exceeded expectations

david s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

freda b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ladonnis t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mattie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dorothy s.  |  Overall Experience 
Rating: