Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Matt on pick up was excellent and Don was fun and happy to help with drop off in Rome NY. Great people a great equipment.
WILLIAM L
Rating:
4.0
The uhaul truck had no gas in the tank when I picked it up. I had to fill the gas tank up before even trying to use the vehicle.
Cameron S
Rating:
5.0
The loacation Manager was great!
Scott B
Rating:
5.0
Customer did not leave a comment.
Taylor S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rhonda B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneshia A
Rating:
1.0
I felt scammed by this company. At no point did they give me a full tank of gas, and they unfairly charged me $89 because they said it was full. The illogical thing is that I could have filled the tank with $60. I think they're unprofessional and abusive in their charges.
BLANCA S
Rating:
5.0
Customer did not leave a comment.
RACHEL D
Rating:
5.0
Customer did not leave a comment.
RAYMOND S
Rating:
5.0
Customer did not leave a comment.
Kimmoca W
|
First Impressions
Rating:
5.0
Management was very courteous
diane t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SOPHIA B
Rating:
5.0
Customer did not leave a comment.
Reginald H
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
JANICE S
Rating:
5.0
Customer did not leave a comment.
JIMMY B
Rating:
1.0
Customer did not leave a comment.
jetaunna a
|
First Impressions
Rating:
5.0
The assistant manager charza was perfect when I couldn’t find my storage unit. She walked over there with me the whole way to help me find it very great place. We recommend to all my friends. I actually seen one of my friends up there.
Lakema P
|
First Impressions
Rating:
1.0
My truck pick up switched locations, which is fine, but the vehicle was not ready for pick up via mobile app. I had to wait over an hour for the store to open to get the truck. Movers were waiting at my home to assist, with no work taking place. This is highly frustrating, costing me time and money.
NOLAN G
Rating:
5.0
The gas was on empty below 1/4. Glad a gas station was beside Uhaul
CRYSTAL A
Rating:
4.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
I appreciate being able to leave this truck after moving my mom to this area. Good amoorh ride.
PATRICIA B
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER L
|
Overall Experience
Rating:
5.0
Dropoff was smooth and easy, they guys were polite and quick!
NADINE F
Rating:
5.0
Since the doors are not working, we need a code to enter and out the building
Boaolia G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tonya M
|
Overall Experience
Rating:
3.0
Wipe out the van and dash board maybe vacuum the van and not over charge people 3 days later, very disappointed, I wouldn't rent again
FARA A
Rating:
2.0
Customer did not leave a comment.
Theresa C
|
Overall Experience
Rating:
5.0
The associate who assisted me was professional and friendly.
SHANON E
Rating:
3.0
BOTH CARD swiping DEVICES THAT ALLOWS ENTEY INTO STORAGE FACILITY need MUCH IMPROVEMENT whereas BOTH WORK SUCCESSFULLY 1st TIME, EVERYTIME, NOT for 1st device WELCOMES CUSTOMER, 2nd device reads CARD DENIED @ PEIMARY ENTRANCE (card also denied @ side entrance. have had to repeat process several times OR ENTER w/NEXT CUSTOMER ....VERY FRUSTRATING ESPEC WHEN FEES ARE UP RO DATE & NOT AN ISSUE!!! unproofed
DEBORAH R
|
Overall Experience
Rating:
3.0
Drop off after hours
GWENDOLYN D
Rating:
5.0
Never had a problem
REVA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAMARIO D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Clarissa C
|
Overall Experience
Rating:
4.0
I just can’t understand they didn’t know I left
LAURA H
|
Overall Experience
Rating:
4.0
Except they didn’t have any idea I was leaving I want to the office and paid for my truck I thought that they took out already
LAURA H
|
Overall Experience
Rating:
5.0
Equipment was there, no delays, prompt and courteous staff, and the check in was also seamless. Very professional.
RICHARD N
Rating:
5.0
Customer did not leave a comment.
WILMER O
Rating:
4.0
Restrooms out of order
DARRON F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christopher M
|
Overall Experience
Rating:
5.0
Good job Uhaul staff
Thank you!!
Doris J
Rating:
3.0
Didn't like the fact that I had to go through all those doors that was hard moving furniture going on an elevator and then having to go through all the doors
latrice w
|
Overall Experience
Rating:
3.0
Although I found the equipment to be in good working condition, I am very displeased with service on both ends of the spectrum. First off when I requested the unit for one way I insisted that pickup of the unit to be at the location I called because it was in proximity of my house. I received notice just a day before pickup that my unit was to be picked up on the other side of town. This is very unacceptable considering that I live over 45min away from that location. 2 upon nearing our destination we called the location schedule to drop off and asked if we could drop off at another location that was closer to where we needed to be in same town and was told yes, upon arrival to other location we were informed that we would have to pay a drop off fee of 200.00 because we chose to drop off at a different location. So we had to wait another day and extra miles to deliver to schedule location. U Haul is a big corporation and it seems that they would care more about customers request and not mislead them. I am very displeased with U Haul and will never use their services again. Penske or Ryder will get my money for now on.
JOSEPH B
Rating:
5.0
Customer did not leave a comment.
SHANICQUA M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BRIDGET D
|
Overall Experience
Rating:
3.0
Your rates keep going up they double of other storage place and the staff here is not the same staff when I first started renting the unit not as friendly
Tawney M
|
Overall Experience
Rating:
5.0
Everyone was outstanding. The woman at the counter and the manager of this location. I could tell the manager really cares about this business.
TREVOR M
Rating:
1.0
Customer did not leave a comment.
LAYONNA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Iaan s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanvi R
Rating:
5.0
10/10 give the whole team a raise. Yall rock. Attention U-Haul corporate. Take notes. These guys know how to operate a business. Thanks again U-Haul!
Christopher O
Rating:
4.0
More office help on the weekend
CHARLES C
Rating:
5.0
Customer did not leave a comment.
Christian J
Rating:
5.0
Great 👍
carolyn w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA H
Rating:
5.0
Customer did not leave a comment.
CHANDRA M
Rating:
4.0
Check trucks gas and mileage correctly
SELONIA D
Rating:
4.0
Customer did not leave a comment.
robert g
|
First Impressions
Rating:
5.0
Nothing to add at this time.
WOODROW G
Rating:
4.0
Everything was nice the web was expected to be
Diana H
|
Overall Experience
Rating:
5.0
Great service!
CRAIG H
Rating:
5.0
Customer did not leave a comment.
AMANDA S
Rating:
5.0
Customer did not leave a comment.
LUCILLE N
Rating:
5.0
Customer did not leave a comment.
jack c
Rating:
4.0
Customer did not leave a comment.
TONY H
Rating:
5.0
Customer did not leave a comment.
TORRIEN H
Rating:
5.0
We enjoyed the service store was clean people where helpful.
GENE M
Rating:
5.0
Customer did not leave a comment.
JIMMIE L
Rating:
5.0
Customer did not leave a comment.
miriam h
|
Overall Experience
Rating:
1.0
The customer service was horrible
SHAMEIKA M
Rating:
3.0
I reserved a dolly and none were available. It was very much needed.
KAYLAH P
Rating:
5.0
Customer did not leave a comment.
Jonathan J
Rating:
4.0
Customer did not leave a comment.
Crayton M
Rating:
5.0
Customer did not leave a comment.
CYNTHIA T
|
Overall Experience
Rating:
5.0
Very attentive
ISIDRO S
Rating:
5.0
Customer did not leave a comment.
MIKESHA C
Rating:
5.0
Every thing went very well. Will use again
Vladimir P
Rating:
5.0
Just being kind ,friendly and helpful.. greetings are always great.
DENISE F
Rating:
5.0
Customer did not leave a comment.
Joel F
Rating:
5.0
Customer did not leave a comment.
Stanley K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JESSE M
Rating:
5.0
service is always great
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
NAKIA M
Rating:
5.0
Customer did not leave a comment.
SEANNETTE J
Rating:
5.0
Customer did not leave a comment.
WESTON K
Rating:
5.0
Customer did not leave a comment.
Bernard J
|
Overall Experience
Rating:
5.0
Fast friendly service.
THEODORE S
Rating:
5.0
Customer did not leave a comment.
Billy R
Rating:
5.0
Thanks
DERRICK M
Rating:
5.0
Customer did not leave a comment.
ROBERT G
Rating:
5.0
Customer did not leave a comment.
Kenneth S
|
Overall Experience
Rating:
4.0
Have more than 1 person checking you in. Had to wait a long time in line.
JAMES W
Rating:
5.0
This location stepped in to help me when the Kwajiga brothers location didn’t have my truck ready on time for pick up ! I truly appreciate everyone there !
CHELSEY B
Rating:
5.0
Thank you for a smooth drop off
Niko P
Rating:
5.0
Customer did not leave a comment.
VALERIE M
Rating:
5.0
Customer did not leave a comment.
LAYONNA S
|
First Impressions
Rating:
5.0
Location is great, just off of I-85. They had a lot of equipment and it was staged very well, making access to my rental very easy. The staff was spot on and checking in took about 10 minutes. And on a personal note, my car failed me while on the property and your staff readily helped me get going. I have used U-haul several times over the years and it has always been great doing business with them.
Tracy S
Rating:
5.0
Customer did not leave a comment.
AMINA S
Rating:
5.0
Customer did not leave a comment.
TERRANCE L
Rating:
5.0
The staff were very professional and helpful. I had not pulled a trailer before and they answered all my questions Excellent experience
SCOTT B
Rating:
5.0
Customer did not leave a comment.
jermaine b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce K
Rating:
5.0
The drop off was excellent, great employee.
WOODROW A
Rating:
5.0
Thanks again! www.moveking.com
JANON C
Rating:
5.0
Customer did not leave a comment.
TIMOTHY H
Rating:
5.0
Staff was friendly and helpful
JEFFREY R
Rating:
5.0
Have more customer service reps working @ the location.
WRANDETTA J
Rating:
5.0
Everything was great
DAVID L
Rating:
5.0
Always great - Moveking.com
JANON C
Rating:
5.0
They are already on the highest level one can think of! Excellent experience. Definitely 5 star rated!
RUDOLPH B
Rating:
5.0
Customer did not leave a comment.
ERIC J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KATHRYN J
Rating:
5.0
Customer did not leave a comment.
TERRELL B
Rating:
5.0
The Owner Lester Zuniga greeted me and treated me like I was a family member.
He was very friendly, polite, courteous, helpful and kind.
With the weather conditions in Charlotte, Mr. Zuniga was a ray of sunshine.🌞
RONNIE A
Rating:
5.0
Nothing, staff was great and very helpful!
COLIN K
Rating:
5.0
Great service from pick-up to return. Thank you
MARY B
Rating:
5.0
The staff is always great. MoveKing.com
JANON C
Rating:
5.0
I love Lester and his staff
jacqueline P
|
Overall Experience
Rating:
5.0
Nothing! Great service.
WALTER B
Rating:
5.0
The 1530 Ashley Road Charlotte, NC location was absolutely wonderful! Convenient location, personel were very friendly and helpful and was a smooth and easy drop off. Would definitely recommend!!
Asia S
Rating:
5.0
This is hands down the best UHaul facility I have used in Charlotte. Staff was welcoming. Facility clean. Equipment in order. Efficient service. Excellent!!
VILIS S
Rating:
5.0
Customer did not leave a comment.
JANON C
Rating:
3.0
Customer did not leave a comment.
DAVID M
Rating:
5.0
Customer did not leave a comment.
JANON C
Rating:
5.0
The staff demonstrated exceptional courtesy, patience, and understanding. We appreciate their support during a critical time.
Sherry S
Rating:
5.0
Customer did not leave a comment.
JANON C
Rating:
5.0
Very friendly and professional.
PATRICIA H
Rating:
5.0
Customer did not leave a comment.
Alicia H
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
KEVIN M
Rating:
3.0
Workers could use better customer service
CHRISTIQUE A
Rating:
5.0
Very friendly and helpful! Would definitely use again!
Sheri R
Rating:
4.0
Customer did not leave a comment.
SARA S
Rating:
5.0
Customer did not leave a comment.
JAMARIO Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA H
Rating:
5.0
Customer did not leave a comment.
JOHN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES L
Rating:
5.0
Staff was outstanding and professional
WARREN M
Rating:
4.0
Excellent people, bins and service. Line was a little bit long to rent the bins (only one staff member was present) but not too long.
Jacob S
Rating:
5.0
Customer did not leave a comment.
TAYLOR A
Rating:
5.0
Customer did not leave a comment.
ERIC S
Rating:
5.0
Y'all are the best thank you all
JERRY C
Rating:
5.0
Customer did not leave a comment.
Shani S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES B
|
Overall Experience
Rating:
5.0
I have used this specific U-haul location for all of my moving and storage needs since March 2021. Lester has always provided the utmost customer service and has always been accommodating, accessible, and attentive. I highly recommend this location. 5-stars!
Alexandria C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cedric J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yvette B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHELLE N
|
First Impressions
Rating:
5.0
as before, I've experienced only the best of professionalism in all areas. thank you for allowing me to remain a repeat satisfied customer!!!
DEBORAH R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALISHA H
|
Overall Experience
Rating:
5.0
Lester was great give him a raise
alvin k
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Javier C
|
Overall Experience
Rating:
1.0
You let someone come to your facility and rent a storage unit and the person who did it used someone else’s name address and photo I’d the rental agreement you sent me was from 2020 not from October 11 2024 the other persons name on it was Candice c. I Christal does not even know and the person that rented the storage unit to who I would say is supposed to be me as in Christal Bagley you were supposed to have sent me the picture from the rental contract and provided me with the information on that person identification that they had and I haven’t heard back from the general manager
Christal B
|
Overall Experience
Rating:
5.0
I appreciate everyone being caring, understanding and professional. All my needs were met.
Marquisha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LATONIA M
|
First Impressions
Rating:
5.0
They have the best team and customer service! This is my first time moving out of town and they were extremely helpful and supportive! I had to go to another storage to get the right unit I needed and they did everything to help me do that. I’m extremely grateful to have been help the way I was helped here with kindness and a will! Definitely will be coming back here if I need to move anywhere else!!! Great team!
Deonnie R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rosemary G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sharronda m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve c
|
Overall Experience
Rating:
5.0
Great experience, I will be back thanks
William M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WARREN D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAFAEL F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy S
|
Overall Experience
Rating:
3.0
Staff was very rude the manager was very helpful and understanding. Employees know you’re dealing with public relations. I was going through mental health issues at first but you don’t know what people going through so be kind that’s all
LADONNIS T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ashley f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDREA M
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
WANDA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zamia M
|
Overall Experience
Rating:
3.0
There are never any carts. There maybe like 5 carts all together.
Christopher W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARLETHA G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tiffany W
|
Overall Experience
Rating:
4.0
I managed my relative's unit from long distance. I always received personable and professional assistance. Lester Zuniga especially was very instrumental in assuring me I was informed and assisted in the close out of our unit.
ORA D
|
Overall Experience
Rating:
5.0
Employees were kind, and professional with great customer service, friendly. Thanks
Christine L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Roselyn M
|
Overall Experience
Rating:
5.0
Just don’t have to use the bathroom, because I couldn’t use it was locked or I couldn’t find it.
Neena B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annie N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIM P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
star W
|
Overall Experience
Rating:
2.0
I didn't get the space that I reserved. Because customers parked their cars at the loading dock and were not present at the facility, we couldn't unload properly. Because I used a pickup truck we weren't able to pull up closer it began to rain and all of my belongings got wet. I am very disappointed. Also the elevator was out of order for days including the move in day, it was terrible. Finally I decided to move out to Public Storage to ground floor location. The staff was courteous and as helpful as they could be under the circumstances.
Sandra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOTHY W
|
Overall Experience
Rating:
1.0
I recently had a deeply frustrating experience with U-Haul Self Storage that I feel compelled to share. After a grueling 6.5-hour move from Virginia to North Carolina, I entrusted U-Haul with my belongings, only to discover a severe roach infestation in their storage unit. To my dismay, many of my items were infested and ruined. This is unacceptable and shows a serious lack of maintenance and concern for customer property. If you value your belongings and expect basic hygiene standards, I strongly advise looking elsewhere. My experience has been nothing short of a nightmare.
Kristopher C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Johnnie G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wanda N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
griselda o
|
Overall Experience
Rating:
5.0
Mr. Lester is one of a kind! Good help is hard to find these days, when my mom had a stroke and heart attack he worked with us until the end and allowed us to do a settlement plan. I definitely would use uhaul on Ashley rd again in the future. Thanks again for all your help!
ZACHERY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHON S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
inell b
|
First Impressions
Rating:
5.0
The manager was super helpful with all of my questions and was able to get me set and ready to go within 10 minutes. Everyone who helped us was friendly, courteous, and helpful. That manager, in that location deserves a raise.
jeremy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAKEASA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC D
|
First Impressions
Rating:
3.0
1st of all I reserved my truck and unit online and paid $209 for supplies I didn’t need or realize that’s what I was paying for to find out it had nothing to do with the truck or unit had reserved and ended up paying an additional $240… to say this was a very costly move…
VERNON L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Aujha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin C
|
Overall Experience
Rating:
5.0
The staff was super helpful and patient. I used this U-Haul storage and rented two uhauls and the staff was great.
DeVonna S
|
Overall Experience
Rating:
5.0
I use you all over the country this has got to be the greatest one I've ever been to thanks for the experience it was wonderful
William M
|
First Impressions
Rating:
5.0
Awesome
Wanda S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luintisha M
|
Overall Experience
Rating:
5.0
There was an employee, a young man, his name started with a T, Tyrell or something like that, who was so helpful. I feel bad we didn’t remember his name because he really went above and beyond helping us as we unloaded our truck and moved our things to the storage unit.
JANE S
|
First Impressions
Rating:
1.0
Very nice people that work there.
WILLIE J
|
Overall Experience
Rating:
5.0
Lester Zuniga is awesome. He went above and beyond. Give him a raise!
Thanks, Ken Reardon
ken r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICKIE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latricia W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marquisha B
|
First Impressions
Rating:
1.0
I was charged on my account when it was told my first month was free or I would have went to another company. I didn’t have great communication with any representatives. I had a horrible experience.
Ashley M
|
Online Move In
Rating:
3.0
All good
Armando A
|
Overall Experience
Rating:
5.0
I’m Thankful that the staff are Professional, Friendly, & Respectful.
octavia w
|
First Impressions
Rating:
5.0
Just keep up the goog work taking care of the customer's needs.
Tiffany W
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Lykeriah B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shanel g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tameka W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles B
|
Overall Experience
Rating:
5.0
Lester was awesome help with working with me!
Sherlonda B
|
Overall Experience
Rating:
1.0
The renting process was easy however the storage door closed early and when I went back inside to speak to Angela who rented me the truck and storage Timothy was instantly rude and trying to lock me out while the other lady was letting me in because i was told I had access until 10. He became irate and mentioned he was ready to go home I attempted multiple times to ignore him eventually I advised him he would not continue his behavior with me as I’m a woman and my father could come speak with him if needed. prior to me entering the building he was already arguing with customers. When i purchased he wasn’t there and the environment was professional and friendly however when i came back I received the worst service from him and he wasn’t even serving me at all! He was unaware I had someone on the phone the entire time, Once my father came to the door he didn’t open his mouth so he acted out of ego and I didn’t appreciate it. The disrespect is unacceptable
tara f
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
keith g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Addie H
|
First Impressions
Rating:
5.0
Thanks to all of you at Ashley
Omar R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
travis w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chonta w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KENYA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taja C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latricia W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
michael w
|
Overall Experience
Rating:
5.0
I found a bigger unit 4 times the size I was renting I wish I would have did my research before I rented the unit ,I thought public storage and uhaul were the same company I guess because they both are orange in color l got a 10x20 for the same price I was renting a 4x6x10 with public storage, I was getting ripped off from uhaul for the same price I was getting from public storage!
darryl r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
tony R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason D
|
Overall Experience
Rating:
5.0
The staff was very helpful and nice.
SHEILA J
|
First Impressions
Rating:
4.0
Every time I dealt with somebody that worked there it was a great experience
CLAUDE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarance M
|
Overall Experience
Rating:
5.0
I've had my storage unit here for years, and never had any issues.
TEISHA C
|
Overall Experience
Rating:
4.0
Never used a storage unit before thought I was paying for a bigger space but it did wht it had to do
KHIESHA K
|
Overall Experience
Rating:
5.0
I am very satisfied with the service that I am receiving at U-Haul at this time yes I will recommend them to family and friends
THELMA J
|
First Impressions
Rating:
1.0
Tim I believe is the guys name is very rude and unprofessional with customers. Loves just ruining peoples days.
The rest of the staff is amazing, very helpful and kind at all times.
Anthony M
|
Overall Experience
Rating:
5.0
The price of storage rate has went to high. It was not a skip but a big jump. Can't afford to paid rent for storage and a place to stay. Being a patronage from 2019 to 2023, I though the rent would be cut in half at least once a year since the storage room was not as big as the first one I had.
Belinda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norlishia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CINDY M
|
Overall Experience
Rating:
2.0
The 50 dollars you charge for 1 day pass your due date and 17.85 not the exact cents is highway robbery. Everything is for profit. I was wondering why my bill was so high. The company kn ow they are wrong.
Sandra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clarance M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tiwanna K
|
Overall Experience
Rating:
4.0
Hope it’s the last time I need storage…If I need storage again I’ll be back…Convenient to my location….
worth w
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lakeisha W
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Carleton N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erika P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maceo P
|
Overall Experience
Rating:
5.0
Great experience
Antwan S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nyrobe m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kyra g
|
Overall Experience
Rating:
5.0
My things where always safe and secure. Never had an issue there, they were always very helpful, patient and understanding when ever I needed any assistance. I would definitely use them again when I'm back in Charlotte.
Yesenia E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
lucinda t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Keyanna A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIE M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Monicea M
|
Overall Experience
Rating:
4.0
Water was on some stored items
Omar C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keara b
|
Overall Experience
Rating:
4.0
Thank you for your service and monthly payment reminders..
Annie F
|
Overall Experience
Rating:
4.0
My experience using your facility was good and I would recommend U-Haul to my friends and family
Sheryl M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
keisha f
|
Overall Experience
Rating:
4.0
Need more carts for renters to carry items
ANTHONY A
|
First Impressions
Rating:
5.0
Mr Lester and his whole staff is amazing! They have the best customer service and attitude every time I come in! They are greatly appreciated
yannik l
|
Overall Experience
Rating:
5.0
All staff so nice! Clean facility and the storage units are very secured!
jacqueline c
|
Overall Experience
Rating:
2.0
nice location, not the cleanest, scan sometimes doesn’t check me in so i have to try a few times … nor do they have a lot of dollys on hand for courtesy use or to purchase.
Anitra I
|
First Impressions
Rating:
2.0
Storage unit was very hot. Your elevator was out of commission had to walk up and down two flights of stairs, caring furniture, real inconvenient you say this is a climate control unit but it was 100° inside their building yesterday. Yeah I need to address that fix that something.
Shanik N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marry M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ADRIANNA F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Loretta D
|
First Impressions
Rating:
2.0
I put gas back in UHaul and was still charged a gasoline fee, it only had a half of tank when I got it and that’s how I bought it back but was still charged a fee and my refund is still not back on my card . Just didn’t like this at all
katrina t
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
PATRICIA. P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATTREL B
|
First Impressions
Rating:
3.0
Late night access experienced too many issues, without troubleshooting options.
Ramel A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
sharonda d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
veronica p
|
Overall Experience
Rating:
4.0
A little bit of sketchiness but for that part of town not all that bad
Jean C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DONNA G
|
Overall Experience
Rating:
5.0
I love it the staff especially the manger very nice and helpful easy to pay and get to and nice clean bathroom
BILLITRA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sophia M
|
First Impressions
Rating:
5.0
The people who keep this location alive couldn’t be more friendly! I’ve never felt more welcomed in a business let alone a Uhaul location than I have here. Everyone is so friendly and willing to offer help.
Benjamin S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeanie S
|
First Impressions
Rating:
1.0
I reserved a storage room online. All of the details, payment, everything was done online so I’m not sure why I was in the office for close to 45 minutes. I had a set price when I made the reservation online and was also informed that the lock would be free and my first month would be free. When I was checking out in the office, they told me that the lock was not free and that my first month was not free. They were trying to charge me for things that I was not supposed to be charge for. I had chosen a second floor storage unit with climate control when the staff member was asking me what floor I wanted to be on? It was a complete waste of my time, and I’ve never had such a poor experience before.
What is the point of reserving a room online when the staff doesn’t even seem to look at the reservation? There was a line of about 10 people behind me because the staff member was taking so long.
It was completely ridiculous.
Katie M
|
First Impressions
Rating:
4.0
Thank you for the service. The truck was clean and in good running condition. I had a good trip.
Perry G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kota G
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Angie K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARGARET H
|
First Impressions
Rating:
5.0
Very nice and friendly people
pamela p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACKIE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Levi M
|
Overall Experience
Rating:
4.0
Thanks for everything appreciate your service.
CALVERT T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ervin H
|
Overall Experience
Rating:
3.0
None
Brian W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALISIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ladasha B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jada M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOE F
|
Overall Experience
Rating:
5.0
They were all great and made everything run smoothe for me.
Deja C
|
First Impressions
Rating:
5.0
Need to be remodeled
Samora K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Nadine S
|
Overall Experience
Rating:
3.0
The unit could have been a bit more maintained as far as pest are concerned. I noticed that the unit had roaches once I was moving my things out. To me this is unacceptable.
Paris B
|
Overall Experience
Rating:
5.0
Very nice 👌
doretta r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
phyllis b
|
First Impressions
Rating:
5.0
They were very professional and helpful
Delores H
|
First Impressions
Rating:
2.0
Staff failed to mention I would have to utilize a rickety old rolling staircase in order to access my unit. I couldn't get half of my things up in it due to safety reasons such as no handle bar or bars to keep you from falling off. I was going to ask to switch units but the staff shut the lights off as I was walking back up to the door. Do not I repeat do not use this location it's a mess and if you have an upstairs unit or one where you need the rolling staircase you won't be able to get half your things up there due to no elevator.
Kota G
|
First Impressions
Rating:
5.0
A great business starts from the top. The Manager along with the staff is the best. Never a hassle and even when I left the Charlotte facility traveling to the West Coast I was able to communicate with the Manager/Staff very easily. My transition was smooth.
majid a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Da'wanna L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jarmar B
|
Overall Experience
Rating:
2.0
Have to run in with you guys for more than three years, my husband and I went to go clear our storage unit because we were moving. And an older black gentleman that was at the storage facility. It was very condescending and very rude to us when we were getting our stuff out! So no, I would never recommend this place to anyone else after three years.!
Meshanda G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa l
|
Overall Experience
Rating:
5.0
It was a busy day for this location and the only changes I would make are an additional entrance to the parking lot and more room for multiple cars to drive in but other than that I received excellent customer service, instructions, and patience. I reserved online and I was able to get my key card and purchase the lock and I was guided to the unit by the staff and we tested checking in and out and they even cleaned off a cart for use (I did not need to at the moment but that was a great gesture). Excited to store my stuff here! :)
Manaka G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert c
|
First Impressions
Rating:
3.0
An rate is dropping , waiting on a elevator that is broken(45min. No Response),No worker available to solve this issue. Single Person working alone with no assistance is very unprofessional an not a good look..
Ahmad L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Octavis S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Velvet M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donald p
|
Overall Experience
Rating:
1.0
Horrible
Still trying to charge my account and I been moved my things out of the storage. Auctioned off all of me and my children furniture. They do not work with you. I will never go back to U-Haul again
Sabrina A
|
Overall Experience
Rating:
1.0
The people at this facility stole my truck I had rented and broke the lock of the back. Then they went through the contents of my truck and drilled into my safe and stole jewelry, a pistol and took my father's urn and opened it thinking there were valuables in it. So horrible
Robert C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIMBERLY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Valerie F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sherri j
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
sage c
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lillian W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edward W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frances B
|
Overall Experience
Rating:
5.0
I put no to inviting someone to use uhaul at this location, because of the disrespectful gentleman that works as supervisor!!
John G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LYVONDA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lashonnda a
|
First Impressions
Rating:
5.0
Ty is an excellent staff member! She was thorough with explaining every detail regarding our truck return and purchasing the storage unit. We were a bit disorganized after a long drive across states, yet she was kindly patient with us! We finished the paperwork promptly, and she escorted us to show exactly where our unit was. Truly such an efficient employee at this business. I would have her on my staff team any day! 5 stars for her service and the accessibility of the Uhaul office + storage. Very clean and well supplied ! I would absolutely use this location for moving and storage again.
jacqueline c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keoshia T
|
Overall Experience
Rating:
1.0
I tried moving out and instead I was being billed without knowing for 2 months and was not reimbursed. Total BS!!!
Miller M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rhonda b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nathaniel b
|
Overall Experience
Rating:
5.0
We really appreciated coming to pick up things at our convenience. We thank you for your service.
Synthia M
|
Overall Experience
Rating:
4.0
Their whole staff goes above and beyond with the service they deliver!! Management staff is definitely the greatest they make this rough time in my life a little easier!!
Yannik L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARCUS W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
VENITA Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
frances a
|
First Impressions
Rating:
4.0
Person at front office had. No people skills. My last day clean out unit he would not inspect the unit.just said take a picture of it.an show him. An other worker are seat back an could inspect the unit with Me. Just Lazy
momtrose w
|
Overall Experience
Rating:
2.0
Will never rent from them again .
Wasn't told u had to pay for after hours access
Then manager didn't explain two control panels
hydell h
|
Overall Experience
Rating:
5.0
Lester was very nice and very helpful if I had questions and concerns he needs a raise thanks.
Lynette B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLARD B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Temeka M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANIE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Carleton N
|
First Impressions
Rating:
5.0
The phone line is always busy you can’t talk to employees at the actual location you always get the customers desk
Sakia C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
tameka m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
joseph o
|
Overall Experience
Rating:
5.0
Great staff. Very helpful. Can't say enough about how instrumental the were to my move.
CARLTON H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Valerie F
|
First Impressions
Rating:
4.0
All is well.Thank you for being so kind.
beverly n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jarika B
|
First Impressions
Rating:
5.0
Thanks for everything Lester!! You are the BEST
Hattina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ivan m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mara M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ramel A
|
First Impressions
Rating:
4.0
Professional and courteous service
mario b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
|
First Impressions
Rating:
5.0
Benjamin was great associate, very helpful and knowledgeable.
FASTO B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
META M
|
Overall Experience
Rating:
4.0
Suggestion” Inside the storage unit is dark, I would suggest to renters, especially, first timers, to bring a flashlight or battery powered light; or have items available at the facility to purchase. I attempted to use the flashlight on my phone, not a good idea,
Mattie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamika T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cynthia S
|
Overall Experience
Rating:
5.0
U-Haul Storage Facility Keep Up The Good Job.
VERONICA G
|
First Impressions
Rating:
2.0
My official date to begin the storages(I had 2) was on the 7th, I tried to change the pay date but U haul said no I couldn’t change, so on the 7th if I didn’t at I was charged late charge, ok so now you won’t let me change but you’re accuring late charges for me, Initially I had recommended all my friends to useU Haul because I have done previous rentals and I had no problems, as of today U Haul is on my bad list, I was paying $335 each month and it sucked!
Gretchen J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEXTER M
|
Overall Experience
Rating:
5.0
The manager Mr. Zunig and his staff are excellent ms. T, Ms. H and others.
monique w
|
First Impressions
Rating:
5.0
THE STAFF AT THE ASHLEY RD LOCATION HAVE SPOILEE TO THE POINT WHERE IF MR ZUNIGA WERE TO RUN FOR THE PRESIDENCY HE'S GONNA GET MY VOTES HANDS DOWN.
ernest b
|
Overall Experience
Rating:
5.0
None
celest c
|
First Impressions
Rating:
5.0
The counter representative was excellent and very helpful.
Tiwanna K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TEDRA P
|
Overall Experience
Rating:
5.0
I had the best service from this particular one that I ever received. I was blown away 😃😍😃
CARRIE M
|
First Impressions
Rating:
5.0
Thanks for keeping my possessions safe and in a clean environment.
Colleen H
|
Overall Experience
Rating:
5.0
This U-Haul location gave me the best experience storing my things. Price was reasonable and the staff is so friendly
Shanda M
|
Overall Experience
Rating:
3.0
Sometimes the office people were not as helpful and sort of on edge.
LOIS T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brunilda T
|
First Impressions
Rating:
5.0
My only complaint is the air where my storage unit was the halls were HOT. 2279. I did address it and the unit above my storage, air was repaired but did not make a huge difference in the hallway . Still uncomfortable . But overall experience, I can only say excellent!
marjorie j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Johnetta W
|
First Impressions
Rating:
5.0
The staff at this location are always very helpful.
Lisa G
|
Overall Experience
Rating:
5.0
They were a plenty help and support.
Synthia M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rachel P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
debra m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CORRIE F
|
Overall Experience
Rating:
5.0
Staff was excellent and professional .
Everyone was great including staff in office and in storage facility
Staff person in locker area went out of her way to help us
Great experience
Jeff M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mara M
|
First Impressions
Rating:
1.0
Lost my reservation
RONALD F
|
Overall Experience
Rating:
2.0
I was told. If you don't have anything good to say. Don't say anything.
RONALD F
|
First Impressions
Rating:
5.0
Good
mary w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Craig M
|
First Impressions
Rating:
5.0
The manager, Zuniga, was awesome. His staff was very helpful and efficient. I really appreciate your help during my daughters move to the area. Keep up the great works. Many blessings!
Joehassin C
|
First Impressions
Rating:
1.0
I reserved a unit online unit not wat they said didn’t even have a unit to give me had to miss work to find another storage cost me more money and I’m top of that had to put more gas in uhaul very unhappy customer
Shanita J
|
Online Move In
Rating:
3.0
Now that Lester and his new crew has taken over it’s gotten better The young man I think it’s his assistant mgr is great also but 2 years ago I felt like I needed to take my permitted concealed and carry weapon with me the young lady threatened to beat me up she was relocated I called and complained but life is life I should have moved out sooner
Christy C
|
Overall Experience
Rating:
2.0
They was a fight with a former employee involved at the location while I was there, a small child was in the fight with the adults. I was blocked in by police cars. I was traumatized, Im not miving in, cancelled my contract. Ghetto! Bad neighborhood. I would never store my stuff here after what I saw. It aint safe around there!
Angelique G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darron F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA A
|
Overall Experience
Rating:
4.0
Anything wrong
Samuel S
|
Overall Experience
Rating:
5.0
Thanks so much I appreciate.
brenda b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
bresette h
|
First Impressions
Rating:
5.0
My movers left some items that I didn’t know about and Lester texted me to let me know and he put a lock on the unit for me until I could get back to pick up the items
Alicia L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CORRIE F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
arlette m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michelle w
|
Overall Experience
Rating:
4.0
For the most part the intake staff was usually courteous. The storage unit itself was very dark. I had to use my battery operated lighting or my phone. Otherwise the unit was clean and secure. I never saw any insects or rodents, which is an A+++. Thanks so much
ZADIAH J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynn K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna S
|
Overall Experience
Rating:
5.0
Great customer service
BENJAMIN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamia R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shontae H
|
First Impressions
Rating:
2.0
Everything was great except a phone call I received about my payment.
The lady on the voicemail was eating (very loudly). I could barely hear her request due to all the smacking and chewing in between her speaking. I have the voicemail for the owner/manger if they would like to hear it.
Ricky S
|
First Impressions
Rating:
5.0
I will be coming back when I need to uhaul is the best place to get a truck and uhaul storage
Anne F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EARTHA M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Stephanie F
|
First Impressions
Rating:
1.0
I will never use this location again!
La T
|
Overall Experience
Rating:
5.0
Exceeded expectations
david s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
freda b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ladonnis t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mattie M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dorothy s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dex J
|
Overall Experience
Rating:
5.0
Convenient and good facility
david s
|
First Impressions
Rating:
3.0
My unit and the hall way had lots of roaches i had to buy some expensive roach spray to keep them out of my unit. Other than that the staff was more than delightful.
Shameika J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynette B
|
First Impressions
Rating:
5.0
Great value and nice facilities
Glenna A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Zelda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINDA T
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
DEIA E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tina T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NORMAN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marian O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RYLEE L
|
Overall Experience
Rating:
5.0
Huge facility with lot’s of storage space and rental trucks. Close to hwy 85 and Billy Graham Expressway
thomas b
|
Overall Experience
Rating:
5.0
I am grateful for this service, it made my relocation work.
BRIDGET H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERICA Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beth F
|
First Impressions
Rating:
5.0
Excelente camiones y el personal muy amables
EDGARDO M
|
First Impressions
Rating:
5.0
The manager and help were excellent, helpful and patient
Gloria W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanaka A
|
Overall Experience
Rating:
3.0
When checking as I brought back the drunk the lady that was there wanted to over charge us there was another lady there working she had to step in and fix our problem
Alma P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sean T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
samuel F
|
Overall Experience
Rating:
3.0
The instructions were not clear about using the 24/7 share. It took way too long to pick up my truck. And the instructions were clear on the gas but I had no way of remembering where it was supposed to be upon return
After having the truck for 2 days, I forgot the mark. And the 24/7 share is very new to me. Got a storage room and it was too small..coming from out of town I had to give some of my things away. This was the most difficult time I've ever had with Uhaul.
LARONDA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawnica J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heiddy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrcia B
|
First Impressions
Rating:
5.0
The young lady that helped me was amazing.
Chris H
|
First Impressions
Rating:
5.0
This location was perfect and the staff gave excellent customer service!! They were helpful and polite. It was a wonderful experience. The manager lead by example as well. His customer service was excellent as well.
Lisa R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BETH M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LINDA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dionte M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Monique G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian B
|
Overall Experience
Rating:
5.0
Well maintained! And the staff was great and helpful
Shadarris T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shalicia H
|
Overall Experience
Rating:
3.0
The rates could be a little lower and with someone that has had the same two buildings for 3 years should get something taken off.
Christopher W
|
First Impressions
Rating:
5.0
Thank you all so much for your excellent customer service
tonda m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lenzo K
|
Overall Experience
Rating:
5.0
The storage fee was to high.But it was very convenient.
Delores M
|
Overall Experience
Rating:
5.0
Lester and Tyaira were great.
Christopher M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEMESIA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanay B
|
Overall Experience
Rating:
5.0
Every one was very nice and pleasant. Very helpful. Thank you for your kindness and professionalism
tonda m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
eric p
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
La T
|
First Impressions
Rating:
5.0
Staff went Above and beyond to make sure I was situated very satisfied
Jamia R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRITTANY E
|
Overall Experience
Rating:
5.0
Fue un muy buen servicio, buen storage muchas gracias ❤️
Yimarie M
|
Overall Experience
Rating:
4.0
All good... Convenient location..friendly staff... Which rates were a little lower for my budget.... Thnxs!
augustin v
|
Overall Experience
Rating:
3.0
After telling me they auction off my things in May and fact they waited until July contact me the day before they actually auction my things
Angela J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabriel R
|
Overall Experience
Rating:
5.0
The manager was great, very nice atmosphere and service
ALISON M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donnate D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
janie c
|
First Impressions
Rating:
5.0
Everyone is nice and welcoming considering you’re tired and worn out when you come in there and they treat everyone like customer service is their number one priority. I’ve been there multiple times within the last 3 years and I always get the same awesome experience!!
Terence R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frances L
|
First Impressions
Rating:
4.0
Speed of check-in was slightly slow (5 in line and almost 20 min wait). Once at counter, process was friendly, convenient and well explained!
ROBERT L
|
First Impressions
Rating:
4.0
Uhaul staff was very helpful indeed....
ARNOLD T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia L
|
First Impressions
Rating:
5.0
Everyone has been very friendly at the same time maintaining true professionalism. I would recommend this location to all my friends and family.
LINDA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tameka m
|
Overall Experience
Rating:
5.0
Thanks for your help when I needed it quick in and out service.
Delores M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaliyah J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony H
|
Overall Experience
Rating:
4.0
Really great staff!! Lester was awesome to work with! 🙂
D'Antionette G
|
Overall Experience
Rating:
5.0
Very great place to rent. Freedom drive Charlotte, NC. You get almost a full month late before they seize everything. Plenty of time to come up with ur rent plus late fee. They are amazing as long as you call and explain ur situation and keep them updated THEY WILL WORK WITH YOU. AMAZING PEOPLE!!!!
brandon s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DARREN S
|
Overall Experience
Rating:
5.0
Check in and out was wonderful. The team was very helpful and kind.
Kanisha H
|
Overall Experience
Rating:
5.0
The lady at the front desk was supper helpful and supper nice she was amazing thank you
stephanie w
|
First Impressions
Rating:
5.0
I couldn't get in my storage because my card didn't work,l call to number the number on my card, but didn't get a answered, so I have to go home with the truck full load until you all open up the next day,iam still waiting.
carolyn w
|
First Impressions
Rating:
4.0
Should always be able to let Customer service how many hours you need a truck and not for them to say you have 4 hours.
ZADIAH J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tameka m
|
Overall Experience
Rating:
5.0
Lester is an amazing man!
heather j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexandria C
|
First Impressions
Rating:
3.0
All staff was very friendly
Melissa C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lecharles R
|
Overall Experience
Rating:
5.0
Staff were very helpful
Samuel N
|
First Impressions
Rating:
5.0
The customer service Rep. that helped me was Kathy and she has EXCELLENT CUSTOMER SERVICE SKILLS... she was kind, compassionate, knowledgeable, patient just to name a few. I would recommend that she receive an aware for her excellent customer service work. Honestly I believe she deserves a raise, It's hard to find someone like Kathy. She is a true gem and asset to the U-Haul franchise! Ms. Alice W.
Alice W
|
First Impressions
Rating:
5.0
Everyone was so friendly and accommodating. The facilities were always clean and easy to access.
Kaitlyn E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Isiah K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sheldon g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gil e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael J
|
Overall Experience
Rating:
5.0
If I had to do it all over again this is where I will come back to. U-HAUL IS THE ONLY STORAGE I USE💗😁
THANK YOU 🦋
SYLVIA ABRAHAM 2/3/2021
Sylvia A
|
Overall Experience
Rating:
5.0
Lester is the best!!! Thank you
thalia w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patti H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jr s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Viengkhay P
|
First Impressions
Rating:
4.0
GREAT JOB
alisa c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cinderella G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERMAINE D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlanda r
|
Overall Experience
Rating:
5.0
Lester is Awesome!
D'Antionette G
|
First Impressions
Rating:
5.0
Having more than one person answering your phone call's would cut down on wait time.
Shirley L
|
First Impressions
Rating:
5.0
Many thanks to Lester and his staff.
Score: 100
I've used uhaul several times and I
I've always been satisfied
I tried one of your competitors and that was a mistake.
U-haul will always be my home away from home. Keep up the good work. U-haul is AWESOME!
Beverly B
|
Overall Experience
Rating:
5.0
I had a Great experience with U-haul I will pass the word. And I will always use U-haul. Thank you
Dianna R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEWIS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shondria F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tyniesha Y
|
First Impressions
Rating:
5.0
I recommend you to all my friends!!
ERICA Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darian B
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Teyya G
|
Overall Experience
Rating:
5.0
I enjoyed my stay with U-Haul you guys are very professional and polite and I appreciate that I would recommend family and friends
Robert L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myra S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAKIESHA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nadine S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mary m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SIERRA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer A
|
Overall Experience
Rating:
5.0
Everything was top notch
JIM L
|
Overall Experience
Rating:
5.0
I rented a Uhaul truck twice for my move and a storage unit. Lester and Ms.Nadine were the two that helped me with my transaction. Their customer service was exceptional !! They made my process Smooth
tykeria e
|
Overall Experience
Rating:
5.0
The General Managers Delonte and Lester was very Professional and the young Ladies Kathy and Lillian was as well
Latonya W
|
First Impressions
Rating:
5.0
Nothing but great experiences with the facilities and staff. The store manager was incredibly helpful and nice. He understands the value of good customer service and he was a great guy all around!
JOHN M
|
Overall Experience
Rating:
1.0
Long hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving in
marcus h
|
First Impressions
Rating:
5.0
Each person I came in contact spoke, was very professional and quick service with a smile.
marjorie j
|
First Impressions
Rating:
5.0
Very nice and friendly would definitely recommend
Alisha H
|
First Impressions
Rating:
4.0
My experience was great
gia m
|
Overall Experience
Rating:
4.0
I moved out of my unit in August told the then manager. I guess she didn't carry that message on. But I continued to get calls about the unit even though we had not used the unit in over 5 months.
Damond F
|
Overall Experience
Rating:
5.0
Awesome staff, very helpful and polite
Rosalind H
|
First Impressions
Rating:
5.0
The people at this site was very professional and good at their job.
RUFUS S
|
First Impressions
Rating:
5.0
Thanks for being so excessible for me while I was in nc. Great staff clean facility and safe.
MELROY B
|
Overall Experience
Rating:
5.0
From the time that i walked in the door, The ladies at the front desk were smiling and very patient. They took their time and made sure that i was satisfied with their service.
Kenishia B
|
First Impressions
Rating:
5.0
Great place
aaron J
|
Overall Experience
Rating:
5.0
Very nice and patient
sandra g
|
First Impressions
Rating:
5.0
I enjoyed my service and will tell my family
TRACEY D
|
Overall Experience
Rating:
5.0
Everything went smoothly and in a timely manner.
Tim M
|
Overall Experience
Rating:
5.0
Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌
Nakema P
|
First Impressions
Rating:
5.0
Everything went well
Tim M
|
First Impressions
Rating:
5.0
Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.
kathy s
|
First Impressions
Rating:
5.0
The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!
joyce r
|
Overall Experience
Rating:
5.0
The service was great
Shameerah B
|
First Impressions
Rating:
5.0
Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.
joyce r
|
First Impressions
Rating:
5.0
I needed help immediately. He helped. What a relief. Thanks
PAMELA P
|
First Impressions
Rating:
5.0
I received excellent service.
Tanisha S
|
Overall Experience
Rating:
5.0
The representative was very knowledgeable and courteous.
BLANDENA M
|
First Impressions
Rating:
5.0
Great
SONJA C
|
First Impressions
Rating:
3.0
Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.
Ted B
|
First Impressions
Rating:
5.0
This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca
Adam T
|
Overall Experience
Rating:
5.0
Thanks guys for making my experience great !
lynasheia s
|
Overall Experience
Rating:
5.0
I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.
gil e
|
Overall Experience
Rating:
5.0
1st month storage is free!
nicole r
|
First Impressions
Rating:
2.0
Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining
TIFFINE L
|
Overall Experience
Rating:
5.0
My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!
kiwanna W
|
First Impressions
Rating:
5.0
Led lights inside each cubicle would be nice.
MADIE S
|
Overall Experience
Rating:
5.0
Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!
Hattina B
|
First Impressions
Rating:
2.0
Poor Customer Service in every aspect including management.
Tony L
|
First Impressions
Rating:
5.0
Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!
claude m
|
First Impressions
Rating:
5.0
The staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. Thanks
Porsha S
|
Overall Experience
Rating:
4.0
Will definitely give U-Haul all future business
RICCO W
|
Overall Experience
Rating:
4.0
Pleased
HARTFORD C
|
Overall Experience
Rating:
5.0
My move out date was 10-10-18
lorena s
|
Overall Experience
Rating:
5.0
Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.
Sheree J
|
Overall Experience
Rating:
4.0
No added comments
larry r
|
Overall Experience
Rating:
4.0
The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.
Felicia W
|
Reservation
Rating:
4.0
Na
rickey s
|
Overall Experience
Rating:
5.0
Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Thanks
Cheryl S
|
Reservation
Rating:
5.0
staff was very helpful and courteous.
Sheree J
|
Reservation
Rating:
5.0
Great staff!!!
D'Antionette G
|
Overall Experience
Rating:
1.0
Horrible service when I first got the storage unit I needed up having to get another one the next week due to issues on their part. I called to canceled the unit no one ever canceled it.
vinicius d
|
Overall Experience
Rating:
5.0
All was well
jennifer H
|
Overall Experience
Rating:
5.0
i have to come back soon i owe them dinner
William H
|
Overall Experience
Rating:
5.0
Randall, Heather, and the team at the Ashley Road location are great!!
FREIDA M
|
Overall Experience
Rating:
1.0
The facility was nice and the customers were friendly however being out of town and handling things over the phone was very difficult. Had to call multiple times before issues were fixed.
