Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My truck was ready when I arrived at my appointed time.
ELLOREE E.
Rating:
4.0
Customer did not leave a comment.
Will K.
Rating:
5.0
Customer did not leave a comment.
RICHARD H.
Rating:
4.0
Customer did not leave a comment.
Larry P.
Rating:
5.0
Customer did not leave a comment.
JONATHAN M.
Rating:
4.0
Speed of check-in was slightly slow (5 in line and almost 20 min wait). Once at counter, process was friendly, convenient and well explained!
ROBERT L.
|
First Impressions
Rating:
5.0
APPRECIATE THE STAFF. THEY WERE VERY HELPFUL.
MICHAEL P.
Rating:
5.0
Awesome staff and so friendly
KEVIN T.
Rating:
5.0
Everyone I reacted with were very pleasant to work with.
ELLOREE E.
Rating:
5.0
Everything went great , customers service was "The Best Experience " quality care of vehicle clean .
DWAYNE M.
Rating:
5.0
Customer did not leave a comment.
CHRISTINE S.
Rating:
5.0
Customer did not leave a comment.
FREDERICK H.
Rating:
5.0
Customer did not leave a comment.
JOHNCLARK S.
Rating:
5.0
Keep up the great work
CAROLYN W.
Rating:
5.0
Gregory (Greg) Holmes helped me with both the pick-up and drop off. He did a great job and didn't leave me hanging at any point.
Paul V.
Rating:
4.0
Customer did not leave a comment.
ALFRED R.
Rating:
5.0
Customer did not leave a comment.
Iris J.
Rating:
5.0
Friendly staff. Easy to checkout equipment.
Jufay C.
Rating:
4.0
Customer did not leave a comment.
Charles R.
Rating:
5.0
Customer did not leave a comment.
Sharif F.
Rating:
5.0
Nothing can be done to improve because my his location has real authentic people that want to aid you in whatever you need. I couldn't be happier with my choice to use this location. From everyone I got a feeling that they were there to help me. I can't remember everyone's name but Hattina stood out. She really went over the paperwork with me until I understood. She asked if I had any questions and she was just the person to make this hectic moving experience a success and I thank you and the entire team!
TERENCE R.
Rating:
3.0
Picking up the trailer staff was wonderful. Didnt mention nothing about me not having a mask on. Had help hooking it up.
Drop off had a bunch of people in the building. Wasn't sure if the staff was helping the customer or chatting it up. One employee look at me and ask if I have a mask which I dont im medically complex and can't wear one. She goes to get me one anyway. I have a right that protects me from having to inform anyone that im medically complex. Last I checked mask mandate had been lifted. I just give her my paper work and and unhook the trailer myself.
Im not going to put my personal busy out in public to a bunch of people I don't know. Also I could have already had both shots but yet again this is taking any from my person business if I have to announce it. I havent decided if ill ever use this location again. Might just go by a trailer so I won't need to use uhaul again.
TIPHANIE T.
Rating:
5.0
Customer did not leave a comment.
KIMBERLY G.
Rating:
5.0
Customer did not leave a comment.
SONIA M.
Rating:
5.0
Customer did not leave a comment.
kevin T.
Rating:
5.0
Great customer service from the time I walked in and to the time I walked out. Very pleasant and polite. She was also very knowledgeable and the service. I will definitely come back to this location if need be.
SHERA M.
Rating:
5.0
The truck smelled highly of smoke and the cup holders were sticky and dirty.
ELIZABETH S.
Rating:
5.0
You guys are great!
ISAURA L.
Rating:
5.0
Customer did not leave a comment.
LATONGA M.
Rating:
5.0
Customer service experience was at an. All time excellence
SHANICE M.
Rating:
5.0
Clean, friendly, great rates and very up to date and efficient trucks
BRITTANY H.
Rating:
5.0
Customer did not leave a comment.
KEVIN P.
Rating:
5.0
Customer service was great. Equipment was in need of previous damage repair. But overall good place and people. Now as for u-haul as a whole the milage fees were too high but you live and learn.
Jeremy V.
Rating:
1.0
They let me leave with that huge truck with a line before the E. the brakes were awful
LATONYA H.
Rating:
4.0
Uhaul staff was very helpful indeed....
ARNOLD T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAURO C.
Rating:
5.0
Everyone has been very friendly at the same time maintaining true professionalism. I would recommend this location to all my friends and family.
LINDA H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROSHEDA M.
Rating:
5.0
Every things was great and the employees was polite, respectful and nice.
CLOVER S.
Rating:
5.0
Customer did not leave a comment.
tameka m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce C.
Rating:
5.0
Thanks for your help when I needed it quick in and out service.
Delores M.
|
First Impressions
Rating:
1.0
don't let me schedule a pickup for 730a if you won't let me pick up until the place opens at 9a!!!!!
very unprofessional, how embarrassing
PAUL M.
Rating:
5.0
I would recommend this location, but it was not the location that was requested. I received a text and I called this location. It was explained to me that the equipment order a week earlier would not be available, but I could get it at this new location in Charlotte, NC. Also the person told me to return the until back with the same gas as is currently in it, this was a quarter, but the paper work states half a tank.
JAMES M.
Rating:
5.0
Ms. Cocoa is very courteous and friendly. Keep up the good customer service
CAROLYN H.
Rating:
5.0
I returned my equipment after hours and was trying to figure out what I needed to do on the website to check it in, and very tired and frustrated when one of your employees came out to lock up and was so kind and reassuring and told me she would take care of it in the morning. And she did so waving the charge apparently there is for not doing it yourself via the website. This is by far the best experience I've ever had with Uhaul. Thank you!
CATHERINE L.
Rating:
5.0
Customer did not leave a comment.
BREYONNA L.
Rating:
5.0
The process was quick and easy, and I did not have to wait long at all. Very good customer service, too!
MICHAEL B.
Rating:
4.0
Customer did not leave a comment.
Benjamin M.
Rating:
5.0
Customer did not leave a comment.
Sileen W.
Rating:
5.0
No problems. Excellent customer service.
Reginald W.
Rating:
4.0
Customer did not leave a comment.
NICOLE B.
Rating:
5.0
Customer did not leave a comment.
Aaliyah J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JADA M.
Rating:
5.0
Big thanks to your staff who were super friendly and helpful, this was my fastest, easiest truck rental experience of my life.
TYLER K.
Rating:
1.0
The lady who helped us at the Counter was very rude and obviously doesn't care about Customer service. Her name is Hattina Bellamy from what I could read on her name tag. When we got there she told us that per corporate instructions they could not take walk ins this past weekend only reservations. She told us to come back Monday. We had an emergency with our business and needed the truck ASAP and we have been using Uhaul for over two years since we started our business. We always go as walkins when we have emergencies with our business truck, but after this weekend's experience I doubt that we will use uhaul again. We asked her to check if another location had trucks available and she said that was coorporate wise and that no one was going to rent us a truck in Charlotte yesterday. So my husband asked her if she had one there at that moment because we didn't think it made sense to hold trucks for reservations only when you have them there and you have a customer in front of you. Why lose business that way, but who knows if that's the way you want to run the business. She said that she had no trucks on that day available. So we left very upset and frustrated because we didn't know what we were going to do. So, when I left I got on your website and was able to make a reservation instantly and found out she lied to us because I was able to reserve a truck form that same location 5 minutes later. So I came back with a reservation 15 minutes later and I was able to get a truck. She could have perfectly tell me to get online and make a reservation if that's all it took for me to rent a truck, but she acted like we were out of luck. This made me feel like she didn't care about customers at all and obviously about the business because you could have lost a customer yesterday when you had more trucks available. Which, the only reason why I came back is because we had an emergency and needed it right away. But now I know and she will not see me in the near future. I spent over $10,000 in rentals from Uhaul just last year alone, so that will not be the case this year. I'll take my business elsewhere. Thank you.
Martha L.
Rating:
3.0
it was quick in and out to get the truck and to drop off. Would have preferred a number of the UHaul locations that were not out of the way but they did not have the trailer on hand that I needed. Not sure how locate a trailer works but it did not show me any in Lincolnton county which is right next door to where I love and was the direction I was headed in. I when 15 min out of my way to get the trailer.
Nadine S.
Rating:
5.0
Customer did not leave a comment.
Anthony H.
|
Overall Experience
Rating:
4.0
Really great staff!! Lester was awesome to work with! 🙂
D'Antionette G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rick W.
Rating:
5.0
Everyone were very professional, the equipment was clean and user friendly. The w
Whole process moved very smooth, all do to individuals were knowledgeable about the process. Thanks again for a good rental Experience.
Mark S.
Rating:
5.0
Customer did not leave a comment.
BRETT M.
Rating:
5.0
Courteous Professional
ALVIN J.
Rating:
5.0
Very great place to rent. Freedom drive Charlotte, NC. You get almost a full month late before they seize everything. Plenty of time to come up with ur rent plus late fee. They are amazing as long as you call and explain ur situation and keep them updated THEY WILL WORK WITH YOU. AMAZING PEOPLE!!!!
brandon s.
|
Overall Experience
Rating:
5.0
Very customer friendly!
DEANGELO M.
Rating:
5.0
Customer did not leave a comment.
JOHN B.
Rating:
5.0
Customer did not leave a comment.
MARTIN M.
Rating:
5.0
Customer did not leave a comment.
DARREN S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew S.
Rating:
5.0
Check in and out was wonderful. The team was very helpful and kind.
Kanisha H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SEAN T.
Rating:
5.0
It was good just seem like it didn't won't to pull. Even with gas in it.
DORETHER M.
Rating:
5.0
The lady at the front desk was supper helpful and supper nice she was amazing thank you
stephanie w.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRIAN M.
Rating:
5.0
I couldn't get in my storage because my card didn't work,l call to number the number on my card, but didn't get a answered, so I have to go home with the truck full load until you all open up the next day,iam still waiting.
carolyn w.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAKEISHA L.
Rating:
5.0
Customer did not leave a comment.
JAMES L.
Rating:
4.0
Should always be able to let Customer service how many hours you need a truck and not for them to say you have 4 hours.
ZADIAH J.
|
First Impressions
Rating:
4.0
Let them Tell you how long you need a truck and not for them to tell you 4 hours when you may Need 6 or even 8 hours...
ZADIAH J.
Rating:
5.0
Customer did not leave a comment.
tameka m.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly M.
Rating:
5.0
Customer did not leave a comment.
WESTLEY T.
Rating:
5.0
Very polite and helpful.
Joseph T.
Rating:
5.0
Very polite and professional!
Joseph T.
Rating:
5.0
Customer did not leave a comment.
CHANTE W.
Rating:
5.0
Great Staff, respectable and understanding of situations.
Cristian V.
Rating:
5.0
Need a storage unit soon
MICHAEL C.
Rating:
5.0
Everyone was knowledgeable, helpful and friendly.
STEPHEN J.
Rating:
5.0
Customer did not leave a comment.
Donna M.
Rating:
4.0
Customer did not leave a comment.
Robert H.
Rating:
1.0
New employees
PIERRE W.
Rating:
5.0
Customer did not leave a comment.
Elizabeth H.
Rating:
5.0
The best in town!!!!!!
THANKS
ROBERTO N.
Rating:
4.0
Customer did not leave a comment.
MARVIN C.
Rating:
5.0
Customer did not leave a comment.
MICHAEL J.
Rating:
5.0
Customer did not leave a comment.
TONY Y.
Rating:
5.0
Great experience, everyone that I encountered was very helpful and made the process smooth as possible. I always come to UHaul on Ashley Rd because their customer service is top notch. Thanks team for all you do.
Michael W.
Rating:
5.0
Lester is an amazing man!
heather j.
|
Overall Experience
Rating:
1.0
Get rid of the rental guy from California. The people were I dropped it of were very nice and the place was clean.
KYLE B.
Rating:
5.0
Customer did not leave a comment.
SARAH S.
Rating:
5.0
Customer did not leave a comment.
MONICA M.
Rating:
5.0
Customer did not leave a comment.
JONQUAVIS B.
Rating:
5.0
I think you are doing a Good job now. Keep up the Good work!
IVORY W.
Rating:
5.0
I'm not sure how busy this location is. Check in could have been quicker had there been more staff present. However the staff there was wonderful..just a little wait at the beginning.
STEPHEN S.
Rating:
5.0
Customer did not leave a comment.
Alexandria C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tao M.
Rating:
5.0
Customer did not leave a comment.
Dashaun T.
Rating:
3.0
All staff was very friendly
Melissa C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lecharles R.
|
Overall Experience
Rating:
5.0
Staff were very helpful
Samuel N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Samuel N.
Rating:
5.0
The customer service Rep. that helped me was Kathy and she has EXCELLENT CUSTOMER SERVICE SKILLS... she was kind, compassionate, knowledgeable, patient just to name a few. I would recommend that she receive an aware for her excellent customer service work. Honestly I believe she deserves a raise, It's hard to find someone like Kathy. She is a true gem and asset to the U-Haul franchise! Ms. Alice W.
Alice W.
|
First Impressions
Rating:
5.0
Everyone was so friendly and accommodating. The facilities were always clean and easy to access.
Kaitlyn E.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Isiah K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VIOLA G.
Rating:
5.0
Customer did not leave a comment.
sheldon g.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ARMANDO A.
Rating:
5.0
Customer did not leave a comment.
gil e.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stanley E.
Rating:
5.0
Customer did not leave a comment.
MICHAEL S.
Rating:
5.0
Customer did not leave a comment.
DARRIS C.
Rating:
5.0
Customer did not leave a comment.
TIMMY B.
Rating:
5.0
Customer did not leave a comment.
Michael J.
|
Overall Experience
Rating:
5.0
If I had to do it all over again this is where I will come back to. U-HAUL IS THE ONLY STORAGE I USE💗😁
THANK YOU 🦋
SYLVIA ABRAHAM 2/3/2021
Sylvia A.
|
Overall Experience
Rating:
5.0
Lester is the best!!! Thank you
thalia w.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patti H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jr s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Viengkhay P.
|
First Impressions
Rating:
4.0
GREAT JOB
James J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cinderella G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JERMAINE D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carlanda r.
|
Overall Experience
Rating:
5.0
Lester is Awesome!
D'Antionette G.
|
First Impressions
Rating:
5.0
Having more than one person answering your phone call's would cut down on wait time.
Shirley L.
|
First Impressions
Rating:
5.0
Many thanks to Lester and his staff.
Score: 100
I've used uhaul several times and I
I've always been satisfied
I tried one of your competitors and that was a mistake.
U-haul will always be my home away from home. Keep up the good work. U-haul is AWESOME!
Beverly B.
|
Overall Experience
Rating:
5.0
I had a Great experience with U-haul I will pass the word. And I will always use U-haul. Thank you
Dianna R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angela R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lewis C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert w.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shondria F.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tyniesha Y.
|
First Impressions
Rating:
5.0
I recommend you to all my friends!!
ERICA Y.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darian B.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Teyya G.
|
Overall Experience
Rating:
5.0
I enjoyed my stay with U-Haul you guys are very professional and polite and I appreciate that I would recommend family and friends
Robert L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Myra S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAKIESHA L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
michelle s.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Nadine S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mary m.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SIERRA W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer A.
|
Overall Experience
Rating:
5.0
Everything was top notch
JIM L.
|
Overall Experience
Rating:
5.0
I rented a Uhaul truck twice for my move and a storage unit. Lester and Ms.Nadine were the two that helped me with my transaction. Their customer service was exceptional !! They made my process Smooth
tykeria e.
|
Overall Experience
Rating:
5.0
The General Managers Delonte and Lester was very Professional and the young Ladies Kathy and Lillian was as well
Latonya W.
|
First Impressions
Rating:
5.0
Nothing but great experiences with the facilities and staff. The store manager was incredibly helpful and nice. He understands the value of good customer service and he was a great guy all around!
JOHN M.
|
Overall Experience
Rating:
1.0
Long hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving in
marcus h.
|
First Impressions
Rating:
5.0
Each person I came in contact spoke, was very professional and quick service with a smile.
marjorie j.
|
First Impressions
Rating:
5.0
Very nice and friendly would definitely recommend
Alisha H.
|
First Impressions
Rating:
4.0
My experience was great
gia m.
|
Overall Experience
Rating:
4.0
I moved out of my unit in August told the then manager. I guess she didn't carry that message on. But I continued to get calls about the unit even though we had not used the unit in over 5 months.
Damond F.
|
Overall Experience
Rating:
5.0
Awesome staff, very helpful and polite
Rosalind H.
|
First Impressions
Rating:
5.0
The people at this site was very professional and good at their job.
RUFUS S.
|
First Impressions
Rating:
5.0
Thanks for being so excessible for me while I was in nc. Great staff clean facility and safe.
MELROY B.
|
Overall Experience
Rating:
5.0
From the time that i walked in the door, The ladies at the front desk were smiling and very patient. They took their time and made sure that i was satisfied with their service.
Kenishia B.
|
First Impressions
Rating:
5.0
Great place
aaron J.
|
Overall Experience
Rating:
5.0
Very nice and patient
sandra g.
|
First Impressions
Rating:
5.0
I enjoyed my service and will tell my family
TRACEY D.
|
Overall Experience
Rating:
5.0
Everything went smoothly and in a timely manner.
Tim M.
|
Overall Experience
Rating:
5.0
Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌
Nakema P.
|
First Impressions
Rating:
5.0
Everything went well
Tim M.
|
First Impressions
Rating:
5.0
Extremely helpful and courteous during a frustrating time for me, and I will certainly recommend this location to others who are moving.
kathy s.
|
First Impressions
Rating:
5.0
The Manger of the store and all the Staff were most courteous, Hattina was exceptionally heplful. Yes, I woyld use them again, and recommend their services, to friends and family. Thanks again!
joyce r.
|
Overall Experience
Rating:
5.0
The service was great
Shameerah B.
|
First Impressions
Rating:
5.0
Lester was courteous and very helpful, and very polite. The female was as well. Sorry cant remember her name, she was great. Thank you both.
joyce r.
|
First Impressions
Rating:
5.0
I needed help immediately. He helped. What a relief. Thanks
PAMELA P.
|
First Impressions
Rating:
5.0
I received excellent service.
Tanisha S.
|
Overall Experience
Rating:
5.0
The representative was very knowledgeable and courteous.
BLANDENA M.
|
First Impressions
Rating:
5.0
Great
SONJA C.
|
First Impressions
Rating:
3.0
Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.
Jessica G.
|
First Impressions
Rating:
5.0
This is by far the best Uhaul experience I've ever had....from the General Manager to the Assistant Manager, and every employee!! I've never seen a staff go out of their way to ensure you are taken ca
Adam T.
|
Overall Experience
Rating:
5.0
Thanks guys for making my experience great !
lynasheia s.
|
Overall Experience
Rating:
5.0
I love the professionalism and efficiency displayed with each and every staff member I come into contact with. They know their stuff and they are so courteous, not only to me, but to all the patrons.
gil e.
|
Overall Experience
Rating:
5.0
1st month storage is free!
nicole r.
|
First Impressions
Rating:
2.0
Some staff was nice, some wasn't they never picked up their phone one employee got an attitude with me put me on hold and never came back to the phone. It's a nice place some staff needs retraining
TIFFINE L.
|
Overall Experience
Rating:
5.0
My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!
kiwanna W.
|
First Impressions
Rating:
5.0
Led lights inside each cubicle would be nice.
MADIE S.
|
Overall Experience
Rating:
5.0
Everyone there is always awesome!! I always use Ashley rd Uhaul thats why i keep coming back good people and good service!!
Hattina B.
|
First Impressions
Rating:
2.0
Poor Customer Service in every aspect including management.
Tony L.
|
First Impressions
Rating:
5.0
Very friendly and efficient! Made suggestions to help meet my needs. I would recommend to friends!
claude m.
|
First Impressions
Rating:
5.0
The staff is the best hands down, I rented from y’all a few times and the staff was always friendly and helpful. Thanks
Porsha S.
|
Overall Experience
Rating:
4.0
Will definitely give U-Haul all future business
RICCO W.
|
Overall Experience
Rating:
4.0
Pleased
HARTFORD C.
|
Overall Experience
Rating:
5.0
My move out date was 10-10-18
lorena s.
|
Overall Experience
Rating:
5.0
Great facility from the cleanliness of the storage to the rental of the truck from your staff. Great experience as always. I would recommend to all my friends.
Sheree J.
|
Overall Experience
Rating:
4.0
No added comments
larry r.
|
Overall Experience
Rating:
4.0
The young lady that assisted me we awesome. She was friendly and professional. This facility was understaffed but, she was very professional. I was also concerned for her safety.
Felicia W.
|
Reservation
Rating:
4.0
Na
rickey s.
|
Overall Experience
Rating:
5.0
Very, very helpful and even though storage was not available at the time I tried to move in they accommodated me once it became available Excellent customer service by Heather, kudos to her. Thanks