Customer Reviews for U-Haul Moving & Storage at Freedom Mall

3,428 reviews

1530 Ashley Rd   Charlotte, NC 28208
(Across From Freedom Mall)

(704) 399-2528

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(704) 399-2528

1530 Ashley Rd
Charlotte, NC 28208
(Across From Freedom Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
3.0

When checking as I brought back the drunk the lady that was there wanted to over charge us there was another lady there working she had to step in and fix our problem

Alma P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelly G. 
Rating:
4.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Excellent customer service

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Sean T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

For seniors a step up.

LINDA T. 
Rating:
5.0

Everyone was very professional and provided great service

ROMONA K. 
Rating:
5.0

Everything was great.

MARK G. 
Rating:
5.0

Prompt service easy return

EDWARD F. 
Rating:
1.0

If there are no vans/ trucks to be rented at a location - don't allow people to create reservations

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

FERMAN B. 
Rating:
5.0

Customer did not leave a comment.

Pamela E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBALL W. 
Rating:
5.0

Add a stool for seniors.

LINDA T. 
Rating:
5.0

they were busy but it was because they treated every customer like they were their only customer so, when it was my turn i got that great customer experience.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

samuel F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT J W. 
Rating:
3.0

The instructions were not clear about using the 24/7 share. It took way too long to pick up my truck. And the instructions were clear on the gas but I had no way of remembering where it was supposed to be upon return After having the truck for 2 days, I forgot the mark. And the 24/7 share is very new to me. Got a storage room and it was too small..coming from out of town I had to give some of my things away. This was the most difficult time I've ever had with Uhaul.

LARONDA R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jermaine M. 
Rating:
5.0

The staff was very helpful and accommodating.

Adriana P. 
Rating:
5.0

Customer did not leave a comment.

Shawnica J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JACQUELINE K. 
Rating:
4.0

Customer did not leave a comment.

LaSondra G. 
Rating:
5.0

Customer did not leave a comment.

Heiddy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor E. 
Rating:
5.0

Customer did not leave a comment.

GERARD M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LILLIE B. 
Rating:
5.0

Customer did not leave a comment.

Wanda N. 
Rating:
5.0

The young lady that helped me was amazing.

Chris H.  |  First Impressions 
Rating:
1.0

Folks in this place did not want to work with me getting me the 4x7 trailer in first place. They denied having one and seemed they were running scam to make me upgrade to more expensive trailer. I walked out and did reservation on U-Haul website with $50 guarantee having one. I walked back in , boom they magically had one for me. Three person argued very hard and they were very rude with me, but at the end one good employee worked with me on the reservation and had me set with the trailer.

PAREZ F. 
Rating:
5.0

This location was perfect and the staff gave excellent customer service!! They were helpful and polite. It was a wonderful experience. The manager lead by example as well. His customer service was excellent as well.

Lisa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
3.0

Make sure you have a truck available when you take a reservation This was not the original location I had made a prior reservation

JEFFREY Z. 
Rating:
1.0

There were bed bugs in the truck please clean it out they bit me and my gf

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Fantastic experience at this location! I rented a trailer from another location and was moved to this one due to availability. Next time I will rent from this location to start- they were great! Tyaira helped me with checkout and she was wonderful - THANK YOU!

Philip L. 
Rating:
5.0

Customer did not leave a comment.

GAMIL J. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
3.0

friendly staff

JOHNNY R. 
Rating:
4.0

It was a great rental experience, the vehicle was clean, well maintained and customer service great as well, great job guys!

Vernell C. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
4.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

TONYA P. 
Rating:
3.0

Called to report I would be 30 minutes late returning the truck, they said I will have to pay an extra $68 dollars. I hurried and brought the truck back highway robbery plus I made reservations I get there they have given it to someone else never use U-Haul again.

Vernell C. 
Rating:
5.0

Customer did not leave a comment.

BETH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENE R. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

CORRY P. 
Rating:
5.0

Customer did not leave a comment.

Annamarie T. 
Rating:
5.0

Customer did not leave a comment.

TAMARA L. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

LINDA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dionte M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

The truck worked out great and it was a professional experience.

JONATHAN H. 
Rating:
5.0

Professional and curtiouse service.

LARRY D. 
Rating:
5.0

Customer did not leave a comment.

STEVENLLOYD S. 
Rating:
4.0

Customer did not leave a comment.

Monique G.  |  First Impressions 
Rating:
3.0

The general manager there is very rude and very unprofessional.. he should be fired for the way he talks to his customers.. he's not a good listener at all.. I tried to explain to him that the truck I rented was leaking gasoline when I went to fuel the truck that I was renting. Before I could finish explaining the situation he is seeing your weight that I was lying. He did not exactly come out of his mouth and say the words but throughout the conversation you can tail just by the way he was expressing the words to me. I only wanted him to be aware of it so that they can get a mechanic to check the vehicle before they rent it out to someone else I even have it on video showing that it was leaking I told him that I put my hands down there to see if it was water or gasoline when I smelled my hands it was gasoline me and my mother‘s boyfriend both witnessed this I also snapped a picture of it so that he could see it. I even offered him to look at the video he said he checked the truck and his self he smelled no gasoline I didn't told him of course you're not going to smell it you're not fueling the truck I told him when I was viewing the truck is the fuel was going inside the truck it was spilling out at the bottom of the truck not where you put the nozzle for the gasoline I am very aware of how A vehicle function I am not a mechanic but I am fully aware if there's a gas leak or not. I just feel like you need to fully investigate that site with that manager he is very rude very unprofessional and very impolite. I understand his frustration but some that's what you have to do when you step in the position of management it comes along with the territory. I will not be coming back to that location. And I will tell everyone about that location and the experience that I had at that location with that manager. I'm quite sure when he gets this and you bring this up to him he would know who I am. But for the most I've always never had this problem with you all ever before this is the first time I've ever experienced this situation.

LESHINA M. 
Rating:
2.0

I rent a tow dolly but have to wait longer because the system was slow then when i returned the dolly they not gimme any receive nas the next day they calling me asking when i gonna return the dolly cause the guy never put on the system that i already returned

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  Overall Experience 
Rating:
5.0

Well maintained! And the staff was great and helpful

Shadarris T.  |  Overall Experience 
Rating:
5.0

Please keep up the great work! Each member of the Uhaul team on Ashley Road was supportive and knowledgeable. Mrs C. Hoke was very thorough in explaining the pick-up and return process. During a time when most people are in a hurry to get to the next place, her calm demeanor and professionalism was a welcomed relief.

CATHERINE W. 
Rating:
5.0

You're doing great!

Shadarris T. 
Rating:
2.0

Very Disappointed. Ended up paying an additional nearly 80 dollars at drop off for milage when I was encouraged to get the return the u haul option to Charlotte where I picked up because it was cheaper than leaving the u haul in Columbia to, only be charged an extra 78 dollars for going over the milage.!!!! The dolky I ordered was not in the truck. Luckily I looked in the truck before leaving and saw I didn't have one. They finally found one for me to use. Got numerous calls saying the same thing . Communication must be lacking if you get numerous calls saying the same thing. Very disappointed. And I actually returned the u haul early . So they got extra money from me for "milage" and they got the truck early so they were able to rent it out again. Don't think I will use U-Haul again. Plus I left the tank with more gas than I had when I picked up. Horrible service.

GERALDINE T. 
Rating:
5.0

The Young Lady WAS AWESOME!!

SHAMEKIA W. 
Rating:
4.0

Customer did not leave a comment.

BRIDGETTE M. 
Rating:
3.0

They incorrectly charged me for mileage. I am currently waiting for a refund for the difference

N'Dere F. 
Rating:
5.0

They were very prompt and courtesy

Judith B. 
Rating:
5.0

Customer did not leave a comment.

Shalicia H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

shamaiye H. 
Rating:
5.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

VONTESE M. 
Rating:
5.0

Customer did not leave a comment.

CLARK K. 
Rating:
3.0

Improve the after hours return process by making explicit that after loosing the coupler you need to move the triler so the ball will drop. Or even better, provide an extended assited return service

VICENTE W. 
Rating:
5.0

Customer did not leave a comment.

CRISTOBAL C. 
Rating:
5.0

Customer did not leave a comment.

AMEER F. 
Rating:
2.0

There was no AC in the U-Haul truck. It was 100 degrees outside. Very disappointed.

Crystal W. 
Rating:
4.0

Customer did not leave a comment.

Sandra R. 
Rating:
5.0

Customer did not leave a comment.

OSCAR A. 
Rating:
3.0

The rates could be a little lower and with someone that has had the same two buildings for 3 years should get something taken off.

Christopher W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Very great service

ERICA D. 
Rating:
1.0

There was incorrect charges is applied to when I did mobile check out. Staff was not responsive to make the corrections.

MUTHURAJA H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

GWYNETH B. 
Rating:
5.0

Everything and customer service was absolutely superb.

Konstance B. 
Rating:
5.0

Thank you all so much for your excellent customer service

tonda m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lenzo K.  |  Overall Experience 
Rating:
5.0

Your reps were very courteous and understanding. I will use you again in the future.

MALIK J. 
Rating:
5.0

Lester was knowledgeable and very friendly!!!!

LINDA L. 
Rating:
5.0

Customer did not leave a comment.

SONIA M. 
Rating:
5.0

The storage fee was to high.But it was very convenient.

Delores M.  |  Overall Experience 
Rating:
5.0

Very friendly customer service and helpful staff. Made the whole process very smooth which was greatly appreciated.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Blanca L. 
Rating:
2.0

clean smoke the smell out of the truck cab online pickup did not work in a timely manner

Issac B. 
Rating:
5.0

Customer did not leave a comment.

Misha T. 
Rating:
5.0

Customer did not leave a comment.

HANCE H. 
Rating:
5.0

Customer did not leave a comment.

RAY H. 
Rating:
5.0

Please add a jack to all trailers. Once they are full they are impossible to move without being attached to a vehicle.

JESSALYN K. 
Rating:
5.0

Lester and Tyaira were great.

Christopher M.  |  Overall Experience 
Rating:
5.0

First let me say that this site was great the guy that checked us out was very knowledgeable and a great customer service we all around experience

TERRELL G. 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
1.0

Customer did not leave a comment.

SERGIO M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Gerald H. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

LEMESIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanay B.  |  Overall Experience 
Rating:
5.0

They have an awesome customer service.

JEANNETTE M. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Kimblyn C. 
Rating:
5.0

Customer did not leave a comment.

Alexandra H. 
Rating:
2.0

Understaffed at location due to no shows for the day. Lester was great He just didn't have the employees he needed that day. Windshield wipers did not work on the truck as well. This made it difficult when we ran into a rain storm.

Benjamin K. 
Rating:
5.0

My reservation was with another location and when I arrived at my requested pick up time, I was informed that the truck and trailer were not at this location. I was informed that the reservation had been moved to the above mentioned location. I am working on a timeframe and was not notified of the change of reservation locations so this was an inconvenience, however the staff that did complete my reservations were very professional.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
2.0

Skip to when we reviewed the charges and see they added additional items that were not requested. Perhaps Bc the system was down but either way not cool. Now, the equipment was FILTHY. I've rented a lot of Uhaul equipment and this was the most dirty and unprepared. We spent an hour cleaning dog hair and drool and debris from front and rear. The other locations are more crowded but I guess I know why now.

BRETT S. 
Rating:
2.0

I had to drive 45 min in the wrong direction to pick up a truck when I had reserved one less than 10min from my house and storage unit. The truck was not the size I reserved and had slightly over 1/2 tank of gas. When I put gas in to return it I had to guess when to stop and returned it at 1/2 tank. I got charged $10 for 2 gallons despite my inconvenience and gas to drive 1.5 hours out of my way in my personal car and 45 min in the truck to pick it up.

PHILIP A. 
Rating:
5.0

Every one was very nice and pleasant. Very helpful. Thank you for your kindness and professionalism

tonda m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eric p.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

La Trina S.  |  First Impressions 
Rating:
5.0

Staff went Above and beyond to make sure I was situated very satisfied

Jamia R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittany E.  |  Overall Experience 
Rating:
5.0

Fue un muy buen servicio, buen storage muchas gracias ❤️

Yimarie M.  |  Overall Experience 
Rating:
4.0

All good... Convenient location..friendly staff... Which rates were a little lower for my budget.... Thnxs!

augustin v.  |  Overall Experience 
Rating:
3.0

After telling me they auction off my things in May and fact they waited until July contact me the day before they actually auction my things

Angela J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel R.  |  Overall Experience 
Rating:
5.0

The manager was great, very nice atmosphere and service

ALISON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donnate D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janie c.  |  First Impressions 
Rating:
5.0

Everyone is nice and welcoming considering you’re tired and worn out when you come in there and they treat everyone like customer service is their number one priority. I’ve been there multiple times within the last 3 years and I always get the same awesome experience!!

Terence R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frances L.  |  First Impressions 
Rating:
4.0

Speed of check-in was slightly slow (5 in line and almost 20 min wait). Once at counter, process was friendly, convenient and well explained!

ROBERT L.  |  First Impressions 
Rating:
4.0

Uhaul staff was very helpful indeed....

ARNOLD T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia L.  |  First Impressions 
Rating:
5.0

Everyone has been very friendly at the same time maintaining true professionalism. I would recommend this location to all my friends and family.

LINDA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tameka m.  |  Overall Experience 
Rating:
5.0

Thanks for your help when I needed it quick in and out service.

Delores M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaliyah J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony H.  |  Overall Experience 
Rating:
4.0

Really great staff!! Lester was awesome to work with! 🙂

D'Antionette G.  |  Overall Experience 
Rating:
5.0

Very great place to rent. Freedom drive Charlotte, NC. You get almost a full month late before they seize everything. Plenty of time to come up with ur rent plus late fee. They are amazing as long as you call and explain ur situation and keep them updated THEY WILL WORK WITH YOU. AMAZING PEOPLE!!!!

brandon s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARREN S.  |  Overall Experience 
Rating:
5.0

Check in and out was wonderful. The team was very helpful and kind.

Kanisha H.  |  Overall Experience 
Rating:
5.0

The lady at the front desk was supper helpful and supper nice she was amazing thank you

stephanie w.  |  First Impressions 
Rating:
5.0

I couldn't get in my storage because my card didn't work,l call to number the number on my card, but didn't get a answered, so I have to go home with the truck full load until you all open up the next day,iam still waiting.

carolyn w.  |  First Impressions 
Rating:
4.0

Should always be able to let Customer service how many hours you need a truck and not for them to say you have 4 hours.

ZADIAH J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tameka m.  |  Overall Experience 
Rating:
5.0

Lester is an amazing man!

heather j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandria C.  |  First Impressions 
Rating:
3.0

All staff was very friendly

Melissa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lecharles R.  |  Overall Experience 
Rating:
5.0

Staff were very helpful

Samuel N.  |  First Impressions 
Rating:
5.0

The customer service Rep. that helped me was Kathy and she has EXCELLENT CUSTOMER SERVICE SKILLS... she was kind, compassionate, knowledgeable, patient just to name a few. I would recommend that she receive an aware for her excellent customer service work. Honestly I believe she deserves a raise, It's hard to find someone like Kathy. She is a true gem and asset to the U-Haul franchise! Ms. Alice W.

Alice W.  |  First Impressions 
Rating:
5.0

Everyone was so friendly and accommodating. The facilities were always clean and easy to access.

Kaitlyn E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Isiah K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sheldon g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gil e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael J.  |  Overall Experience 
Rating:
5.0

If I had to do it all over again this is where I will come back to. U-HAUL IS THE ONLY STORAGE I USE💗😁 THANK YOU 🦋 SYLVIA ABRAHAM 2/3/2021

Sylvia A.  |  Overall Experience 
Rating:
5.0

Lester is the best!!! Thank you

thalia w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patti H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jr s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Viengkhay P.  |  First Impressions 
Rating:
4.0

GREAT JOB

James J.  |  First Impressions 
Rating:
5.0

Lester is Awesome!

D'Antionette G.  |  First Impressions 
Rating:
5.0

Having more than one person answering your phone call's would cut down on wait time.

Shirley L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tyniesha Y.  |  First Impressions 
Rating:
5.0

I recommend you to all my friends!!

ERICA Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myra S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nadine S.  |  First Impressions 
Rating:
1.0

Long hallways and only one entrance point! Not good when u have movers on the clock, the long hallways with only ONE entrance adds unnecessary time to moving in

marcus h.  |  First Impressions 
Rating:
5.0

Each person I came in contact spoke, was very professional and quick service with a smile.

marjorie j.  |  First Impressions 
Rating:
5.0

Awesome staff, very helpful and polite

Rosalind H.  |  First Impressions 
Rating:
5.0

Dalanta was excellent in his providing a+ service as well as whole staff everyone is worth five stars.thanks from mr.peterson.,.😀👌

Nakema P.  |  First Impressions 
Rating:
5.0

The service was great

Shameerah B.  |  First Impressions 
Rating:
3.0

Very slow service and employee did not seem to know how to do anything and kept having to call someone else with questions.

Jessica G.  |  First Impressions 
Rating:
5.0

My only concern is.... I put the key in the drop box & I didn't log onto the website to return the truck but I was there before the store closed so I don't want to be charged an extra day!!!!

kiwanna W.  |  First Impressions 
No reviews have been submitted for this location.

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