Customer Reviews for U-Haul Moving & Storage at Gause Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Gause Blvd

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COURTNEY S. on

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Horrible customer service. No one to check truck rental back in. Wasn’t giving option to charge to debit card or pay cash. Return 30 minutes after rental and was charged additional day. Was told by customer service clerk to read rental Agreement Also, the truck rides horrible, didn’t accelerate when given gas.

Frank D. on

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A couple of plastic lawn chairs outside to sit in while waiting for hitch installation would be nice. Add a little table to set a cold drink on and that would be really nice!!

Joan H. on

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Not helpful or friendly. Made reservation, confirmed reservation, when we arrived they didn't have it until later in day. Didn't seem to want to help at all. Oh, when tried calling directly to business, was put on hold without acknowledging me on phone, then left for over 12 mins. each time. Just got tired of trying to reach them. Employee's were talking about others, making fun of an employee. Very UNPROFESSIONAL in all aspects of this visit.

MICHAEL D. on

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All was well at my visit

Bertha H. on

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I was pleased with the customer service I received especially the help with the key problem. Everything was going well then the young man who checked in the truck on 15/Oct. I will not allow myself to be talked to in that manner by anyone especially a person cleaning the incoming vehicles.

Larry J. on

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Nothing, it was easy in, easy out with no delays.

joseph C. on

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Elizabeth W. on

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GREAT & helpful crew, THANKS!

Bjorn N. on

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TASHA L. on

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Allen G. on

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Very good costumer service

john l. on

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Cooperative and friendly

Gary L. on

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John L. on

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Mark J. on

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I've rented a lot of U-Haul equipment (trucks, trailers, dollies, etc.) over the years, and this is the best U-Haul location to do business with, by far!! Professional, helpful, and friendly staff - they get you on the road fast and efficiently!!

Stephanie B. on

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DANIEL R. on

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kahla H. on

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I don’t remember her name but the lady that helped me was SO sweet.

Derek P. on

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Pickup truck rental at this location was awesome, staff was very friendly and responsive, truck itself was very clean and I would definitely recommend this to everyone I know!

Linda B. on

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Your reservation software is HORRIBLE!!!! TAKES FOREVER TO RESERVE OR RETURN ANYTHING. This the last time I rent from you. I am going with your competition.

Linda B. on

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Your corporate and Uhaul app are horrible!!! The Uhaul officer's software kept freezing up and it took forever to rent. Also, your system CANCELLED my 2nd 26' truck because they ASSUMED that I made a mistake!!! So when I had to reschuled the truck I had to travel to another city to pick it up!!! Very frustrated!!!

alvin A. on

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Ottoniel R. on

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kraig B. on

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Angela H. on

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Very professional and accomodating.

Ron M. on

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It took way too long to get waited on. There needs to be more than one employee checking people in for their rentals.

albert C. on

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Joseph E. on

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Fast service and friendly employees

Leslie H. on

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sheldon B. on

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Ronald G. on

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james E. on

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good place they were busy when picked up but had what they were supose to and in and out in good time

rosa S. on

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WORST EXPERIENCE EVER

danny P. on

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Train the employees in being more pleasant and courteous. Example: I understand you do not want the employee to drive the car up on the tow dolly. Have ever coaching the customer may for a greater customer experience. It was hot and i understand it is uncomfortable working in those conditions, however I don't to be made to feel like I am a bother. After all I'm spending my money with your company and want to feel valued and not a bother.

trisan c. on

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The staff and manager was very polite and kind

Jenifer K. on

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Dickie P. on

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michael K. on

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Very good service

nick s. on

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Glad I had the U-Haul facility to use until I had time to clean out my garage for boat. Only minor issue was the outside area around space 24 had a good amount of water on concrete after big rains.

john F. on

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Excellent Customer Service!! Very convenient!

michael d. on

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Uhaul is always the best. Thanks

april c. on

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I had to make a claim. The storage had mold all over my furniture.

Quincy H. on

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competent friendly staff. everything went smooth. had issues with trailer, they thanked me for informing them.

Jonathan J. on

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Yes

connie f. on

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Great! Nice people,attentive,clean facilities.

kim g. on

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very friendly and patient

Dennis D. on

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Excellent service

Erin K. on

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Great service, nice people working at facility. Storage unit door r quired a wedge to lift door up to lock and unlock. It could of be fixed to make I easier to get into and out of

BENJAMIN C. on

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This place is poorly managed by a person who stores your personal data outside the server. Dont do business here, you will regret it.

tirell b. on

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Except when I move out my stuff had mold and mildew and my freezer want work it was new only had few months

David A. on

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Only reason I wouldn’t recommend any longer Uhaul is that if some one doesn’t use stay the full month of their store age rent they should get what money that they would not be in it

yvette r. on

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Thanks

Johnny V. on

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Great Job

lesley b. on

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Josh was the best!

vera J. on

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not a good experience at all the manager needs to take a course in customer relations....after reserving the unit i decided to get my money back and go somewhere else i do not recommend this place

christine h. on

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Staff was pleasant & helpful. Answered all of our questions.

Jennifer L. on

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N.a.

Joann S. on

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The facility was always helpful and professional.

JAMES G. on

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this was convenient for the time we were there. but high on the expense side.

Beatrice W. on

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Everything worked out fine

Beatrice W. on

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Everything worked out fine

Fred G. on

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staff was exceptional in every aspects of the service highly recommended, marty was awesome in assistant as well as the lady ( name unknown didn't ask)

Betty J. on

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My name is Betty and I never had any bad experience with U-haul. This is my second time in two years using the facility and recommend anyone.

Miguelina R. on

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I had mold on my furniture and in my boxes of clothes, only had the unit for two months

ANDREW Y. on

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I really appreciate the effort management put in to organize the RV storage area, no longer did I have to worry about someone parking in my spot when I returned from a trip. Thanks

roderick f. on

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The agent was very helpful and courteous.

Mary H. on

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The only problem I had was spider's.

Kelly W. on

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Everyone was very helpful

John D. on

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Not enough staff had to wait to long for service

Sabrina P. on

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Wonderful service upon arrival😁 Thanks!

RAYMOND B. on

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Had a few gate issues with entry/ exit sequencing that required me to leave the storage unit area to return to the gate to open the gate again for the system to recognize that I was inside facility.

troy p. on

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Very professional staff and helpful

PERRY B. on

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the storage facility and employees were awesome. However the truck I rented had a large hole in the roof and several of my items were damaged and I had to replace my mattress and box spring.