Customer Reviews for U-Haul Moving & Storage at Gause Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Gause Blvd

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Thomas M.
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Customer did not leave a comment.

Scott H. | Overall Experience |
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Customer did not leave a comment.

Robert F. | Overall Experience |
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Customer did not leave a comment.

Paul B.
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Michael M.
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I've rented several Uhauls in my life, and this was the oldest truck yet, with over 100k miles on it. When hauling a full load around, I would have felt better in a truck with lower mileage. Also, I have an issue with the way you handle the dolly charges. I rented an appliance dolly. I did not need a regular dolly. I did not know a regular dolly would be in the truck, and have a plastic zip tie that when broken would lead to a charge. I accidentally knocked the dolly with something I was putting in the truck and the tie broke. I explained this to the person at the Uhaul place when I returned the truck. She said unfortunately we have to charge you if the tie is broken. I let her know I rented the other dolly for a reason, I did not want the other dolly, and that I was aware of the tie, and had broken in by accident. Still got charged for it. That is unacceptable. First, don't have a piece of equipment in the truck I didn't ask for, and don't have it in place with a flimsy tie that can break easily when knocked into. This seems like a racket to me. I am sure Uhaul makes a decent amount of extra money simply by charging for the dolly that got accidently knocked, If the dolly had not been there to get knocked into - I would not have broken the tie! Do not put something there that can cause this scenario, and then charge me for it!

Jonathan J.
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I could do without all the mask bullshit when I just want to hook up a trailer but otherwise the experience was good.

BRIELLE H.
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Customer did not leave a comment.

lena S.
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When I checked into my storage unit the customer service was excellent! Very friendly and helpful and above my expectations.

Ronald J.
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Customer did not leave a comment.

DEBRA J J.
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RICKY C.
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Quick drop off and return

Dennis B.
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WHITNEY C.
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Kellie S.
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Christopher M. | First Impressions |
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Mervin F.
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Would recommend ONLY this location. Very helpful and professional

FERDINAND S.
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The problem i had I couldn't get into my storage because they had a big mobile home blocking the entrance to the storage. The workers said it's nothing they can do. I'm paying $205 a month where I'm having problems with getting into my storage. I had to walk my furniture into the storage couldn't pull up to the storage cause it was blocked. But they did offer me a smaller storage unit. Really how a 4 bedroom house of furniture going fit in a smaller unit. If the mobile home is still there Friday I will remove my belongings and get a storage unit at Acadia storage i shouldn't have this problem when I'm paying for services I'm not getting. Thanks in advance

TERRY DESHONE D.
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The lady from New York needs to learn to communicate better

Frank B.
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Customer did not leave a comment.

WENDIE H.
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Great service

latasha W.
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Charlene W.
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STANLEY E.
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Well done ThankYou

Ricky C.
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Dylan C.
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ferdinand s. | First Impressions |
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Customer did not leave a comment.

LYDIA W.
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DALTON J.
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WARREN G.
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TRACIE I.
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GLENN G.
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DANIEL P.
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Barry H. | Overall Experience |
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Kevin D.
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MUHAMMAD T.
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CHRISTINA G.
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Employees were super friendly, helpful, and went out of there way to help me from the start of my reservation to the return of my equipment Very favorable experience, would definitely recommend that location

James P.
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Customer did not leave a comment.

daniel W.
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Darlene D.
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CARRISCA A.
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DEANNA T.
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BENNY F.
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I only know Tony from renting there at the I-10 Gause Rd store. Now relation But I'll tell you that I will ONLY deal with that Location for my U-Haul Rentals Because of TONY. He cares and is friendly and the BEST. Thanks Tony for making my rentals so "User-Friendly"

GERALD P.
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Customer did not leave a comment.

WALLACE B.
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Well some one used my email for this and I would like to know how the hell is this possible I will be calling in the morning to deal with this

WILLIAM B.
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Customer did not leave a comment.

KENNETH J.
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staff was friendly, courteous and moved through the line of customers as quickly as they could.

John F.
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Customer Rep was very knowledgeable and friendly.

Stephen M.
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Customer did not leave a comment.

ROY W.
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Jason and Roy did a very efficient job. Loaded and unloaded without any problems. Second time using these guys. Will use them again!!!! Roy

Jason C.
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Customer did not leave a comment.

PATRICK R.
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Donald R.
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The staff was very friendly, efficient, competent, and professional. They made both the pick up and the return super easy!

GEORGE L.
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The truck was ready to go on my arrival. Also it was clean inside and out. The employees were great with setting up my reservation and helping me with all my needs when I got to there location to pick up truck. Thanks for everything.

Kendra M.
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The pickup was extremely fast and easy - but the return was UNBELIEVABLY FAST AND EASY!! The attendant was outside waiting, I pulled up, and he verified my info, asked if there were any problems, informed me of my total charges, asked how I'd like to receive the receipt, unhooked the trailer and DONE. It took me longer to type this than it took me to return the trailer! I WILL DEFINITELY USE THIS LOCATION AGAIN AND RECOMMEND IT. Thank youuuu!

LINDA M.
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Customer did not leave a comment.

KEVIN D.
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CARLTON M.
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The two women working the front desks at this location were not wearing masks. I asked if my person would put on a mask and she told me she didn't own one. She said the plastic window would keep us safe, and then came out from around it to deal with other customers. Dec. 2020

Mike B.
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Customer did not leave a comment.

JULIE D.
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Pamela F. | Overall Experience |
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I moved out of my storage room but yet continued to receive notifications that I owed despite contacting UHAUL 4X.. They went as far as to contact my relative saying that I owed money WHEN I DID NOT OWE because I had already moved out! This iwas such an embarrassment as I had to explain to my relative what was going on! You folks have got to get it together!!!

VICKI H.
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Customer did not leave a comment.

CHARLES E.
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The miles were not calculated correctly and I had to pay more.

TEDDY Y.
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The equipment was fairly clean; except fo the ceiling inside the van. Also, the checkout process was easy and efficient; however, the associate did not tell me where to go or what to do when I return my rental even though it was evident it would be after-hours.

Terri M.
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Customer did not leave a comment.

WENDIE H.
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Great people!! Thank you. You

Fatessa W.
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Customer did not leave a comment.

Shane R.
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The issue is with the check in process/location, and then the agent on the phone. The drop off location was only going by what my account noted. Personnel there was nice.

Anthony C.
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Very easy automated return process. They immediately cleaned my truck for the next rental. very knowledgeable crew at delivery point. Immediate check in.

JESSICA S.
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Fast and had truck ready to go!

James C.
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Customer did not leave a comment.

Samuel B. | First Impressions |
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I waited a total of 30 minutes from the time I got to the U-Haul storage storefront to get into my storage unit. I had to pay the movers for this time because of the poor management at the desk. There was one women there and she was juggle 3 phones calls while trying to check me into my reservation. She was going back and forth to each call helping everyone at the same time(including me) but the problem was that she was only giving each customer a small portion of her time which meant we all had to wait an extra long time. Honestly, I should have been priority because I was physically there and I had a reservation. Having to pay the movers more money for U-Hauls problems made me the most angry. It cost me $35 extra dollars that I paid to the movers. I would like to be refunded this money from U-Haul since it was U-Haul’s poor customer service that led to me spending that money. I have been renting from U-Haul for years and have spent $1,000’s of dollars here, but this experience makes me want to go elsewhere.

GARLAND T.
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Customer did not leave a comment.

CANDICE M. | Overall Experience |
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It may be helpful to install lighting inside of the storage units not just the hallways and outside of the buildings. Overall a pleasant experience.

Richard K.
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Had a dispute about being charged for a whole other day bc I was 2 hours late returning truck and they took off that charge as well as a gas charge to my order bc I couldn't accurately put in the gauge during checkout so overall I'd give them the highest rating I could for taking care of my order

renell W.
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Charles P.
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shauntrelle m h r. | Overall Experience |
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When it came time to remove my things from the storage unit i was highly disappointed to see rodent droppings over my things and several keys that had been cut inside my unit without my knowledge

Elizabeth L.
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Customer did not leave a comment.

Odette S.
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Quick & easy

Daniel S. | Overall Experience |
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Customer did not leave a comment.

Rachel K. | Overall Experience |
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No issues. Highly recommend this facility to anyone needing storage. Tony was fantastic and very helpful with my truck rental and storage. Much appreciation!!!

EGILS B.
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Uhaul is being deceiptful in their quoting practices. It looks like their rate is a daily rate but I was told it is not after bringing it back within 24 hours and getting charged an extra day. They ask expected number of hours and if you think you might need 4 and then bring it back in 5 they will charge you another full days rate. So if you have the misfortune to use this company always put 1 day or 24 hours as your MINIMUM estimate

kathy S.
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Customer did not leave a comment.

Ronnie T.
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DWAIN L.
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DON R.
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LUZ G.
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Layrae, Mr. Marty, and Raymond were all super helpful.

Chad P.
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Melanie G.
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Jeremy L.
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Stephen B.
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EDWARD H.
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celeste S.
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I would not recommend U haul.. You sent us to the wrong location to get the truck. You cost us money. We were paying people to load the truck and they had to wait because you sent us to the city then across the lake. then we had to drive back to city. People at both the stores were OK. Did not care for the attitude of the people in Slidell. Would never recommend U haul. Coustomer service supervisor was a bitch

SUMMER I.
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they were super rude when i walked in. i forgot my mask at home and they wouldn't allow me to come inside i was just trying to give them the keys to the uhual and they made me go outside. awhile i was waiting on them to check it the black lady was rushing me to put the keys in the truck and i was trying to find someone to pick me up they told me me i'm out of luck and than they charge me an extra day but on my paper it says i can use up to 600miles. super rude people there. will never go back

JOHN C.
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Customer did not leave a comment.

Scott S.
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I was in the process of making a reservation, but the arrangement I was looking for was not available online. I saved the "quote" and went in to the location to ask details. The employee was very negative and not helpful. She repeatedly told me nothing was available and that I was out of luck. She put me on a transportation list so I would be notified if anything became available. I went back to my car, completed my reservation online. Was called within an hour to offer me a larger truck at the lower price. Why was she so combative?

CHARLES C.
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Helpful employees. Very happy with the service.

Steven D.
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Customer did not leave a comment.

GREGORY B.
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eRNEST P.
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Samuel S.
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Well organized, friendly people. Have used this location numerous times. Highly recommend.

Brent C.
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I completed an online submission for a 26 foot truck a week prior to pick up date and the day prior to pickup I received a call from the pickup location asking if I would like a 20ft truck when I requested a 26 because they only have 2 local trucks and it might not be available when I come to pick it up. I had to all night now wonder if I was going to have a large enough truck to hold all my stuff. The truck I was given was clean but is just old and need to be retired. It did get the job done.

Frederick J.
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The worst customer service experience I've had in a very long time. Call me at (594) 621-3733 for details if you wish. Outrageous!!!!!

PHYLLIS J.
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Customer did not leave a comment.

Manuel D.
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Flawless service

Nicole S.
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The member who checked me out and back in was extremely rude and unprofessional.

David G.
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Customer did not leave a comment.

Jessie J.
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Employees needs to work on better attitudes among each other.

theodore M.
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Arian R.
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Staff was great with me. Great experience!!!!!!!

DAVID V.
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Candy W. | Overall Experience |
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LINDA R. | First Impressions |
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Very clean, professional and friendly

STEVEN M. | Overall Experience |
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Customer did not leave a comment.

Robert L. | Overall Experience |
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I had recently moved to Slidell and needed a place to store my things. Uhaul was the only facility in the city that had reasonable rates and fairly large storage units.

david s. | First Impressions |
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Customer did not leave a comment.

JANIEL M. | First Impressions |
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Customer did not leave a comment.

angelique b. | Overall Experience |
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Very clean. Great staff!

Robert L. | First Impressions |
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Even one was very helpful. If I had to move again I wouldn’t change a thing. And I will always recommend this company and the people that helped my family...

Berdell S. | First Impressions |
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Lyrae was very helpful from the time I pulled up. I have a small unit , she explained the size. I am interested in maybe getting a lager size after she explained that it's possible to upgrade to a larger unit when it becomes available. I misunderstood - thought I was getting one month free with a truck rental but she explained that because the truck was not a one way drop-off it was not qualified. She was very patient as I had many questions.

lesley b. | Overall Experience |
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I had a climate controlled unit, the a/c broke and all my belongings got mildewed. Ins co denied my claim so I feel this is horrible and I would never recommend them

John R. | Overall Experience |
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Customer did not leave a comment.

Donnell S. | Overall Experience |
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Customer did not leave a comment.

Tanya P. | Overall Experience |
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Absolutely amazing staff, very friendly and helpful

Michael S. | Overall Experience |
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The employee at the facility lied to me on what the company policies were. Even though I cleared out my unit and returned the eguiptment 3 days prior to the next billing cycle she would not refund my deposit or future payment. When I spoke with a customer service representative they said they would resolve the matter. It has been a month and I still have yet to receive my refund on my deposit or the monthly fees that were not due for 3 days.

Randall G. | First Impressions |
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your staff are awsome and so helpful

catherine g. | First Impressions |
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Stay Safw

Nicole B. | First Impressions |
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Customer did not leave a comment.

Elaine M. | First Impressions |
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Staff was very friendly and polite. Helpful in finding what I needed.

Bernice H. | Overall Experience |
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Customer did not leave a comment.

Heather M. | Overall Experience |
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My only issue is when the pandemic hit and i was late paying due to waiting on the stimulus check or unemployment Uhaul didn’t remove late fees. I felt they should have been more understanding. Other than that the staff was always nice, the storage kept my things protected and the price was reasonable.

jerry b. | Overall Experience |
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Please make sure my billing cycle is stopped due to the recent move. Service was Great!

Tonya W. | First Impressions |
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Very professional staff. All social distancing and COVID-19 precautions were in place. It was a wonderful experience; this is the first time that I have ever purchased a storage.

Lyrae K. | First Impressions |
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Customer did not leave a comment.

teriann l. | First Impressions |
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The staff was friendly & my needs were met 100% but the wait time was too long.

vashona m. | Overall Experience |
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I had never gone to my storage due to illness. When it was time to pickup my furniture, it had been ran through in my boxes items thrown around looking for valuables and brand new items were stolen down to kitchen towels and glass crafted beveled mirrors. My lock was cut and they put their own lock on it hoping I would not be able to access entry and the rest would be auctioned. They broke glass tables and all. ***Do Not*** store anything of value at this place. Highly disappointed since I have used Uhaul Tilane Ave for many years with no theft issues or poor service. I want all my items back!

kelanie t. | First Impressions |
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Customer did not leave a comment.

Tyrell M. | First Impressions |
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Customer did not leave a comment.

DELANE J. | Overall Experience |
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Customer did not leave a comment.

lajuana c. | Overall Experience |
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U-Haul staff was always friendly and helpful. Access is amazing using the remote and key card. Unit was always clean as well as the facility. Paying online was a breeze! I’ve used U-Haul several times and would definitely use them again if storage is needed.

PATRICIA H. | Overall Experience |
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Was disappointed at the rate of increased rental costs over the time we used your facility

Patricia G. | Overall Experience |
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Staff was nice friendly and helpful

Donnell S. | First Impressions |
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Thanks for making our transition back to Louisiana smooth and easy. We appreciate your help."BZ." Shalom

Stephanie J. | Overall Experience |
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Na

Patrice F. | Overall Experience |
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They were very helpful each visit and friendly

Jeffrey C. | Overall Experience |
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Friendly, helpful staff. Easy, secure access. Only downside was the cost of such a small unit.

Wanda J. | Overall Experience |
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The overall experience I had with the staff, and the facility was excellent. I think the late fee was extremely high to say it was 1 time (2 days late) and it was communicated I was going to be late.

may f. | First Impressions |
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Facility is clean and secure. Everything went very well and the staff was very helpful with all questions and concerns.

Jane M. | Overall Experience |
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No communication in the office. Had to cancel my storage units multiple times because no one would actually do it.

christopher m. | Overall Experience |
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I thank you for your services

hope r. | Overall Experience |
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Very good experience

john t. | Overall Experience |
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Your loading dock area could not, absolutely not have a worse configuration. Too steep, very unsafe no matter what you’re loading and unloading. Especially a pallet with a pallet jack.

Tonya a. | Overall Experience |
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There the best at the gauze blvd location in Slidell

WILLIAM B. | Overall Experience |
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The staff and property were great

Margaret B. | First Impressions |
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Personnel very friendly, quick and efficient.

john l. | Overall Experience |
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Cooperative and friendly

trisan c. | Overall Experience |
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The staff and manager was very polite and kind

michael K. | First Impressions |
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Very good service

nick s. | Overall Experience |
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Glad I had the U-Haul facility to use until I had time to clean out my garage for boat. Only minor issue was the outside area around space 24 had a good amount of water on concrete after big rains.

john F. | Overall Experience |
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Excellent Customer Service!! Very convenient!

michael d. | Overall Experience |
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Uhaul is always the best. Thanks

april c. | Overall Experience |
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I had to make a claim. The storage had mold all over my furniture.

Quincy H. | First Impressions |
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competent friendly staff. everything went smooth. had issues with trailer, they thanked me for informing them.

Jonathan J. | First Impressions |
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Yes

connie f. | First Impressions |
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Great! Nice people,attentive,clean facilities.

kim g. | First Impressions |
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very friendly and patient

Dennis D. | Overall Experience |
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Excellent service

Erin K. | Overall Experience |
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Great service, nice people working at facility. Storage unit door r quired a wedge to lift door up to lock and unlock. It could of be fixed to make I easier to get into and out of

BENJAMIN C. | Overall Experience |
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This place is poorly managed by a person who stores your personal data outside the server. Dont do business here, you will regret it.

tirell b. | Overall Experience |
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Except when I move out my stuff had mold and mildew and my freezer want work it was new only had few months

David A. | Overall Experience |
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Only reason I wouldn’t recommend any longer Uhaul is that if some one doesn’t use stay the full month of their store age rent they should get what money that they would not be in it

yvette r. | Overall Experience |
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Thanks

Johnny V. | Overall Experience |
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Great Job

lesley b. | First Impressions |
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Josh was the best!

vera J. | First Impressions |
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not a good experience at all the manager needs to take a course in customer relations....after reserving the unit i decided to get my money back and go somewhere else i do not recommend this place

christine h. | First Impressions |
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Staff was pleasant & helpful. Answered all of our questions.

Jennifer L. | Overall Experience |
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N.a.

Joann S. | Overall Experience |
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The facility was always helpful and professional.

JAMES G. | Overall Experience |
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this was convenient for the time we were there. but high on the expense side.

Beatrice W. | Overall Experience |
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Everything worked out fine

Beatrice W. | Overall Experience |
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Everything worked out fine

Fred G. | Reservation |
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staff was exceptional in every aspects of the service highly recommended, marty was awesome in assistant as well as the lady ( name unknown didn't ask)

Betty J. | Overall Experience |
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My name is Betty and I never had any bad experience with U-haul. This is my second time in two years using the facility and recommend anyone.

Miguelina R. | Overall Experience |
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I had mold on my furniture and in my boxes of clothes, only had the unit for two months

ANDREW Y. | Overall Experience |
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I really appreciate the effort management put in to organize the RV storage area, no longer did I have to worry about someone parking in my spot when I returned from a trip. Thanks

roderick f. | Reservation |
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The agent was very helpful and courteous.

Mary H. | Overall Experience |
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The only problem I had was spider's.

Kelly W. | Overall Experience |
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Everyone was very helpful

John D. | Overall Experience |
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Not enough staff had to wait to long for service

Sabrina P. | Reservation |
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Wonderful service upon arrival😁 Thanks!

RAYMOND B. | Overall Experience |
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Had a few gate issues with entry/ exit sequencing that required me to leave the storage unit area to return to the gate to open the gate again for the system to recognize that I was inside facility.

troy p. | Overall Experience |
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Very professional staff and helpful

PERRY B. | Overall Experience |
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the storage facility and employees were awesome. However the truck I rented had a large hole in the roof and several of my items were damaged and I had to replace my mattress and box spring.

No reviews have been submitted for this location.

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