Customer Reviews for U-Haul Moving & Storage at Georgesville Road

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Georgesville Road

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JOSHUA W.
Rating:

These fuys came in a jiff. We were supposed to have a resrvation with budget and they ended up not even confirming the reservation so we went to uhaul last minute who did an awesome job on having everything available we needed

JAMIL K.
Rating:

TRAIN YOUR STAFF HOW TO TALK WITH CUSTOMER , THEY ARE EMPLOYES NOT OWNERS OF UHAUL.

Jermaine B. | First Impressions |
Rating:

Customer did not leave a comment.

Mike S. | First Impressions |
Rating:

Customer did not leave a comment.

John H. | First Impressions |
Rating:

I appreciate all the help!

Joaquin H. | First Impressions |
Rating:

Exelente servicio. Lo mejor que he visto en el area de Columbus

JAHDIEL O.
Rating:

Customer did not leave a comment.

Ryan W. | Overall Experience |
Rating:

The access swiping locations to exit got confusing at times for which doors but the service and facility is great

william s. | First Impressions |
Rating:

Lady was professional, prompt, and friendly. Both ladies there were very friendly.

Ryan W.
Rating:

The blonde manager is so helpful in assistance and she is gorgeous af!

Donna A.
Rating:

Justin and Jamison of Rhoad Brothers Moving were absolutely fantastic! Great combination of work ethic and attitude. We want to move again just because it was so pleasant working with them!

Kim B.
Rating:

Customer did not leave a comment.

Matthew G.
Rating:

Customer did not leave a comment.

Ivy S.
Rating:

Returning was just a little confusing.

DONNA A.
Rating:

Wouldnt change a thing.

Jeffery S.
Rating:

I did the return check in from my phone but I kept getting an error when I tried to enter pictures for the cleanliness question. To complete the checkin I had to say I left it dirty and got charged an additional $25. Please get this fixed ASAP

Daniel M.
Rating:

Customer did not leave a comment.

John C.
Rating:

Customer did not leave a comment.

CHARLES R.
Rating:

Customer did not leave a comment.

LaTosha W.
Rating:

I did everything online. This is the second time I have came to this location and it's my fault again I requested dollys just to get to my location to find them not there! And I was charged for one that I shouldn't have been even though I called and verified. And an additional 130 was taking out of my account. If it's not there in a few days it's gonna be another hassle. I just want my money back for the dollys I didn't receive and 130 extra that came out of my account for whatever reason.

ROBERT B.
Rating:

Customer did not leave a comment.

Craig M. | First Impressions |
Rating:

Very helpful staff. We had 2 units rented in different parts of the building. They put us in one location instead and reminded us of the free month rent for the truck that we had rented.

Kyle F.
Rating:

Customer did not leave a comment.

BRIANNA K.
Rating:

Joe was a huge help in getting us a truck and storage unit after my online reservation didn't go as planned. He went above and beyond to help. Big thanks to Joe.

Carmen C.
Rating:

Customer did not leave a comment.

MICHAEL K.
Rating:

Customer did not leave a comment.

Amber C.
Rating:

Customer did not leave a comment.

Jasmine M.
Rating:

Customer did not leave a comment.

MUTASEM Q.
Rating:

Customer did not leave a comment.

FRANCIS G.
Rating:

the trailer had mulch or dirt in it, but not a big deal for what i was moving with it.

MARK M.
Rating:

Your credit card machines have the "tap to pay" feature, but the staff said the company has not updated software to activate them. I do not like sticking my credit cards in a slot, so please get this tap system working like so many other businesses have done.

RONALD S.
Rating:

Customer did not leave a comment.

Rose B.
Rating:

Customer did not leave a comment.

DEMETRIUS S.
Rating:

Great service

STEPHEN P.
Rating:

Customer did not leave a comment.

MEGAN T.
Rating:

The wonderful woman who helped me is awesome! I am sorry I forgot her name, she deserves a raise.

Gary B.
Rating:

We were charged 99 cents a mile instead of the advertised 79 cents a mile. The 20 foot box truck is perfect for a large house.

ROBERT W.
Rating:

Customer did not leave a comment.

Brandon J.
Rating:

I got charged for not filling the gas back even though I did. All because I told the wrong guy allegedly

JAMES G.
Rating:

Too expensive

MEGAN T.
Rating:

A wider aisle between the rental trailers and cars that park there. Not a lot of room gor big suvs to back in

Eduardo T.
Rating:

They doing there best, but just out dated. Lady was very friendly, but guy didn't talk, later found out from yard guy he had 2 strokes and could not talk! So that's why. So if you get complaints that's the reason

Fernando R.
Rating:

The staff needs to be more attentive to what is going on with inline service pick up..

frank D.
Rating:

No one was willing to help me with the price difference I will not recommend to anyone, Penske or hertz would have been a better choice at that price. Frank Dudzik

Ted S.
Rating:

I filled out information online but still had to go through more then ten minutes of questions. The girl that took my order had the personality of a door knob. The truck was not ready, drove out to me cold, and still needing warmed up. The back of truck and cabin smelled. Just a very poor experience. I just felt like the employees would just not deal with customers.

Marian B. | Overall Experience |
Rating:

Accidentally got locked out of the storage didnt check it was available until 10pm. Tried calling the General manager but no answer. But over all i would definitely come back and recommend.

Arthur W. | Overall Experience |
Rating:

Out of everyone Tia was so helpful, friendly had went above and beyond customer service skills. She was very pleasant and did a great job at following up.

TIMOTHY T.
Rating:

All good

Douglas F.
Rating:

Customer did not leave a comment.

LAWRENCE D.
Rating:

Customer did not leave a comment.

David R.
Rating:

The employees are AWESOME!! I come to the georgesville rd location because they treat the customer's so good. The store manager has always donated boxes to the Franklin Township Police department for toy drives and other community engagement the police have. I want to say thank you for your service. Lt. David Ratliff

linda s. | Overall Experience |
Rating:

Customer did not leave a comment.

MICHELLE R.
Rating:

My rental was returned on time and actually before my contacted time, however I received an email asking why I had not returned my equipment a day later. As well, upon equipment being returned the gentleman said he would email my receipt to me, again it's now two days past and still no receipt. I'm not sure what the issue or confusion might be but to people like me that do not have a lot of money and a single mom so all I have matters, knowing that I'm at risk of losing money because of improper paperwork handling, it's very disheartening.

TONYA M.
Rating:

We rate this location A+++ They are very helpful, always friendly and ready to help anyway they can. Trucks are always clean and ready to go when we get there and we now have an indoor storage area which is very safe and clean. We couldn't be happy with these guys and gals and will always recommend them to everyone!

WILLIAM H.
Rating:

Needed wiper blades (didn't contact window on full length of blades) Inside windshield needs cleaned, glare on night from oncoming traffic.

GHASSAN R.
Rating:

The biggest difference maker were the people working there. They were excellent customer chsmpions.

Melissa P.
Rating:

Customer did not leave a comment.

LESLIE S.
Rating:

Have a few more staff scheduled for the weekend.. however the staff that helped me was very friendly and knowledgeable about their products and services..

STEVEN M.
Rating:

They know what they are doing. Always a good experience.

Colton C.
Rating:

Customer did not leave a comment.

STEPHEN K.
Rating:

Customer service is top notch!!!! Thank you for a very pleasant experience.

Dennis H.
Rating:

Customer did not leave a comment.

Brian H.
Rating:

The team on Sunday was great, we had chosen to do everything online but the young lady came over to check on us. She wiped down the entire inside of the cab for us so that was nice to see in this Covid-19 environment. The manager came by to check on us too, I've dealt with him before, really nice guy! I'd definitely recommend this U-Haul facility! Thanks.

Walter M.
Rating:

Very expensive!! Won't be doing Uhaul ever again.

LINWOOD B.
Rating:

The service was excellent at this location

DION G.
Rating:

The representing was professional, friendly and helpful. The person who assisted with the hookup was efficient and helpful.

James S.
Rating:

Customer did not leave a comment.

JAMES F.
Rating:

Customer did not leave a comment.

Sarah P.
Rating:

Customer did not leave a comment.

Edward G.
Rating:

Both location did an awesome job. The communication during travel and trying to find out when to make arrangements for pickup on other end need work I talked to 7 people before someone know when they would be delivered to pickup location.

MADELINE C.
Rating:

Customer did not leave a comment.

JOHN H.
Rating:

Every one wear a mask. Otherwise, everyone was friendly and polite, as well as knowledgeable. I have nothing to complain about.

ROSEMARIE D.
Rating:

Customer did not leave a comment.

Andrew H. | Overall Experience |
Rating:

we found bugs, mouse droppings and live mice in our unit. all we stored in our unit was decorations and family heirlooms.

Sean S.
Rating:

Customer did not leave a comment.

SERBENNIA D.
Rating:

Make sure employees at counter wear masks.

William M.
Rating:

Customer did not leave a comment.

STEPHANIE C.
Rating:

There were roaches in the back of the truck. We had to spray it prior to being able to move our furniture. There were no issues other than that. The truck ran well. It was a smooth ride.

MARK J.
Rating:

Everyone went above and beyond, from the time I picked up my rental trailer to the time I returned.

Carly G. | First Impressions |
Rating:

Other than this location being further from my home in Dublin, I am so far super glad I ended up selecting a storage unit at Georgesville. The staff was super friendly, the office and grounds are huge, but look well cleaned and maintained.

Andrew B.
Rating:

Customer did not leave a comment.

STEPHEN P.
Rating:

I had to ask the counter person to put on a face mask while she handled my order. Other employees were coming and going without masks. Masks are required by current law in Ohio. Employees that do not wear masks when facing customers are putting people's health at risk. This is not acceptable.

Marlen G. | First Impressions |
Rating:

David made easy for us to get sep up in the storage facility.

Therese S.
Rating:

Customer did not leave a comment.

Jennifer P.
Rating:

Customer did not leave a comment.

jose H. | Overall Experience |
Rating:

was my storage for 17 years 2 locatioms reynoldsburgh and georgesville

Leon L.
Rating:

The van did not have a full tank of gas when we picked it up... we filled it up when we brought it back. We drive the van about 112 miles...fill up cost $13.

KISHA S.
Rating:

Customer did not leave a comment.

JENNIFER M.
Rating:

Great customer service

CHRISTOPHER C.
Rating:

The inside of truck was obviously not wiped down or clean. Not good especially with this CoVId issue.

Rachel E.
Rating:

Customer did not leave a comment.

Ashley R.
Rating:

Customer did not leave a comment.

ROBERT G.
Rating:

Everything was so easy.

John C.
Rating:

The windshield on the inside, could have been cleaner. It stood out rather well when the sun was shining on it. Vehicle was almost new and a nice pickup. I think, however, that there should be lot attendants to take care of customers after their rental agreement has transpired. Being 4th in line and only having two agents checking individuals in is rather frustrating when the agent has to g outside and see the customer off in their rental.

Debra F.
Rating:

The man that waited on me was polite & professional, but he WAS NOT WEARING a face covering! 😞 I was & the other employees were. When I was leaving, I saw other customers w/o face coverings too!!! 😐 This saddens me; people are STILL dying @an alarming rate. 😢😭 Face coverings SHOULD BE MANDATORY for EVERY business!!! Why can't people do the "right" thing???

LARRY H.
Rating:

Great staff and customer service! They are always welcoming, making sure my moving and storage needs are met to the highest expectations. I love this location! Keep up the great work

Levi B.
Rating:

Everything was pretty good. The roll-door was very hard to close but that was the only negative thing.

Mario C.
Rating:

Jessie and Heather are fantastic! They will be highly recommended to friends and family! Kudos to those two! Keep up the great work!

John E.
Rating:

Customer did not leave a comment.

JOSHUA W.
Rating:

the girl behind the desk was rude and acted like it was a problem for her to help. we ended up not using the trailer after all returned within a hour and still needed to pay full price. probably would use this place again if we had different customer service. oh by the way she was nice and friendly to my son.

wilfredo M.
Rating:

bu

virgil P.
Rating:

Very good service/experience

Gerald B.
Rating:

We had trouble in the online app with uploading photos. And doing the check in process that way. But the actual people were great to work with.

Tiarah V.
Rating:

Customer did not leave a comment.

Ronald H.
Rating:

I have used this location before. I went in Sunday to pick up a trailer. I asked if someone could hook it up for me & was told yes. I took my car to the trailer & waited 15 minutes. I stopped one of the employees for help & all they did was put the tounge on the ball & left. I had to tighten the hitch, hook up the wires and the chains myself. I got no help.

Timothy S.
Rating:

Better notation of the gas thats in the truck.

Jack M.
Rating:

Customer did not leave a comment.

ALLISON B.
Rating:

Customer did not leave a comment.

MICHAEL H.
Rating:

My only issue with this facility was when I returned the truck. I was asked if I would like a paper receipt or email receipt? I asked for a paper and was rudely told, I would get an email receipt quicker. The woman at the counter was not a good customer representative.

Roderick S.
Rating:

Customer did not leave a comment.

Ronald E.
Rating:

Customer did not leave a comment.

Annette C.
Rating:

Customer did not leave a comment.

Missy L.
Rating:

Customer did not leave a comment.

Victoria P.
Rating:

Customer did not leave a comment.

Tyrone J. | First Impressions |
Rating:

All the staff members at this location were extremely polite and knowledgeable to me and I only want to go to this location for my storage and rental unit needs.

mark b. | First Impressions |
Rating:

Customer did not leave a comment.

jeff s. | First Impressions |
Rating:

Customer did not leave a comment.

Shirley H. | Overall Experience |
Rating:

I didn't rent a unit. The unit they gave me was the bait unit so they couldn't find another one unless it was climate control and it cost 10 more dollars so I went somewhere else and rented one.

MICHAEL L. | First Impressions |
Rating:

My only problem was when we opened the storage unit (and mind you this is the FIRST TIME EVER I have rented from anyone) there was a DEAD MOUSE laying on the ground! I had to go get someone to clean it up however now I am a little leery about leaving my stuff afraid mice are going to end up in the boxes. I was told they "just started" having problems that's why there were traps. I think they need to be VIGILANT on keeping them out.

Crystal B. | First Impressions |
Rating:

I love my storage unit...just the right size!

Crystal B. | Overall Experience |
Rating:

The staff at the Georgesville Rd location are SUPERB! David S, Tia, Tyra, and Corey are always pleasant any time that I walk in. They help the customers resolve truck rental and storage needs. My storage unit is just the right size I need to store belongings. Please keep up the great work!

Tyler P. | Overall Experience |
Rating:

Customer did not leave a comment.

KENNY C. | Overall Experience |
Rating:

Mice were a problem. Shortly after storing there, I went back to get something out of storage and found bits of foam on the floor under our couch. Somehow the bait box was on top of some of my stored items and the bait displaced. I rearranged the couch and reset the bait and box but still had more foam bits and found mouse poop in a couple areas when moving out. HOWEVER, the staff are very friendly and helpful. This goes for the store itself and the after hours customer service folks. I can’t really blame the staff since they can only control so much of what and how other customers store their things. It‘s just frustrating that storage facilities do not provide guarantees unless you buy the insurance from them. Lastly, the UHAUL website to check out of the units was not working (kept telling me to select a unit, which I’d already done). I tried safari and chrome. I went home and tried on my computer.... same result. Eventually called customer service who said to call the store which I did the next day. As usual the folks at the store were very friendly and helpful and had me checked out of both units within minutes. Hate to give only 3 out of 5 when the staff was so great. But the mouse problem is a huge factor and what carries the most weight in my review.

mamta s. | Overall Experience |
Rating:

Cannot thank enough Corey& Ubox driver Jessie for their cooperation & help. Amazing job guys. Keep up the great work! Thank you so much!!

Amanya P. | Overall Experience |
Rating:

There were rats and mice that destroyed all of my property. Management was helpful to guide me to insurance company, but my property was destroyed by the mice that were in the facility. Staff were chasing mice down the hallway and there is evidently a rodent issue. Would not recommend.

Bryan E. | Overall Experience |
Rating:

Customer did not leave a comment.

Abdi H. | First Impressions |
Rating:

Helpfull staff

rachel s. | First Impressions |
Rating:

Corie was very helpful.

REBECCA E. | Overall Experience |
Rating:

There are mice in the building and got into my personal items and damaged them. It was a shock to me because I Paid more for an indoor storage to protect it better from all elements, including rodent infestation.

Anita C. | Overall Experience |
Rating:

Thank You

Robert H. | Overall Experience |
Rating:

Mice got into my unit and chewed an antique tapestry. I am sure it cold hundreds of dollars to repair this. The until next door ( 2360) was open on the day were vacating and it if full of trash and dirty clothes, I am not sure but it almost appears as if he is living in there.

Todd H. | Overall Experience |
Rating:

Stored our camper for several months and never had a problem.

Bryan T. | Overall Experience |
Rating:

Everyone was very nice and helpful. My Uhaul truck did have a blowout from worn tires on the rear, but it was fixed within a few hours and I was on my way. Everyone here has been amazing and I would not hesitate to come back if I ever need them at this location.

sandra f. | Overall Experience |
Rating:

Could use a little extra help in the office

Omar G. | First Impressions |
Rating:

Even the people work there are friendly and nice

joellen c. | First Impressions |
Rating:

Customer did not leave a comment.

Chris W. | Overall Experience |
Rating:

Had reserved a covered RV parking spot for over winter storage (from Alaska on a long trip) back in August of 2019. When I got to Columbus in October to check in, I was told that the space was not available. I had a discussion with the manager who made it right, even though it was a bigger space than necessary.

Jay T. | Overall Experience |
Rating:

There was broken glass in the V 103 spot when I pulled the trailer in to park for the winter months last year. I cleaned up glass with a broom and bucket I brought from my home. I have rented a space for the winter months for the past 3 years and it is great. I am rating you with a 4 star rating instead of an 5 star rating because of the glass. I will be returning next year to rent a spot for winter months. Thanks Jay .

Lisa F. | Online Move In |
Rating:

Customer did not leave a comment.

Gregory H. | Overall Experience |
Rating:

I worked with Tia Wilson on renting a covered outdoor space for my motor home over the winter, she was outstanding at her job. she replied to my emails regarding closing out my account and did a great job getting me on my way. Plan to return and store next winter.

Kelli P. | Overall Experience |
Rating:

My unit had mouse poop and pee everywhere. It got all over my things. I needed storage until December however due to this issue I moved out early and got rid of a lot of my things. I will not recommend or store with you again. If asked about your facility I will tell everyone about the mice

KATHY D. | First Impressions |
Rating:

Customer did not leave a comment.

Deanna T. | Overall Experience |
Rating:

Customer did not leave a comment.

Donald P. | First Impressions |
Rating:

Customer did not leave a comment.

Dan F. | Overall Experience |
Rating:

could not be better

Sheilah P. | Overall Experience |
Rating:

Wonderful Staff! Would definitely use the storage facility in the future and recommend to family and friends. Thank you for such great service!

Crystal B. | First Impressions |
Rating:

Great staff! Great storage space for my needs

Kenneth H. | Overall Experience |
Rating:

Great safe managed storage for my RV

Christopher P. | Overall Experience |
Rating:

Customer did not leave a comment.

Ronneldric W. | First Impressions |
Rating:

Customer did not leave a comment.

Janet G. | First Impressions |
Rating:

Customer did not leave a comment.

samantha h. | Overall Experience |
Rating:

Staff was great, in general very clean but when removing belongs I found rat poop all in my unit and belongings never lived with mice nor had them and when I told the Clark there were mice poop all through my unit there was no apologies or any kind of reaction

Thomas J. | Overall Experience |
Rating:

Customer did not leave a comment.

Tim S. | First Impressions |
Rating:

Tia was very helpful throughout the process.

Patricia r. | First Impressions |
Rating:

They explained everything to me and was very courteous

Crystal B. | First Impressions |
Rating:

Clean and Spacious! My storage unit is straight from the entrance..no turns, etc. to bring my personal belongings. Thank you!

Guelou T. | First Impressions |
Rating:

All th guys were very cool

Jason A. | First Impressions |
Rating:

I was driven around and showed my space. The rates are great. Love the remote gates not having to remember a code to get in.

Richard J. | Overall Experience |
Rating:

Covered outside parking area has many junk, trash filled, flat tire vehicles in it. A few time I had to be moved to another spot due to someone else taking my spot. My trailer was damaged by someone

MARY ANN T. | Overall Experience |
Rating:

Some of the staff are rude. The bathrooms were dirty and smelly.

Lisa B. | Overall Experience |
Rating:

Thank you for making my first RV storage a pleasant and safe experience!

Robert S. | First Impressions |
Rating:

The representation of your company was nothing less than kind . knowledgable. And very professional. I probably took to much time for kinda venting about my situation . but none the less just wonderf

Steven N. | Overall Experience |
Rating:

Someone needs to pressure wash the concrete in the covered storage. There’s mud on it when it rains

Tina G. | First Impressions |
Rating:

Manager was very helpful.

Javlin F. | First Impressions |
Rating:

Corie, provided excellent service getting our our reservation for a storage unit completed quick and easy so we could get our items moved in quickly. Second time we have used this location.

leslie W. | Overall Experience |
Rating:

Excellent staff and everyone was friendly and helpful i was in proceess of relocating here and buying my house. It turned out that the location i picked was really clkse to the house!

sylvia m. | Overall Experience |
Rating:

Friendly and knowledgeable

Demetress B. | First Impressions |
Rating:

I was in and out. Great service and very friendly.

Alex K. | Overall Experience |
Rating:

Rude management

Kevin W. | Overall Experience |
Rating:

Great staff and facilities, would recommend

ROBERT B. | Overall Experience |
Rating:

The service was great. I will be a repeat customer and will highly recommend Georgesville Road U-Haul to other people. Thank you, Bob

Kevin G. | Overall Experience |
Rating:

Mice

jose H. | First Impressions |
Rating:

the personal excelent

Maggy C. | First Impressions |
Rating:

The associate that assisted me was courteous, friendly, and knowledgeable. She made the process fast and easy.

ROBERT B. | First Impressions |
Rating:

This is the first time at this location and the service was great, quick and very professional. The storage area was clean and very secure. Keep up the great work and thank you very much.

Dale S. | Overall Experience |
Rating:

Wonderful unit, and working on downsizing, I now have enough room at my extra garage at home to accommodate "my stuff". I love the dry unit, no moisture issues of any kind, the alarm system a plus.

STEPHEN C. | Overall Experience |
Rating:

Had an RV stored at the location for a few years, never had any of them broken into. Very secure. Thanks

jeff s. | First Impressions |
Rating:

Helped my reservation process over the phone.

Scott L. | First Impressions |
Rating:

Very Very nice and happy and friendly

LeTisha W. | First Impressions |
Rating:

Quick and easy check-in. Very nice and helpful staff.

Linda m. | Overall Experience |
Rating:

We had excellent service from the staff.

JOSE H. | Overall Experience |
Rating:

the manager have exceptional service

JOHN A. | Overall Experience |
Rating:

I excellent service.

richard r. | Overall Experience |
Rating:

Very nice place

Adam W. | Overall Experience |
Rating:

Priced a little too high for the product. I would have stayed if priced better.

DANIELLE S. | Overall Experience |
Rating:

Corie did a great job helping me figure out my billing. And was very helpful explaining everything to me.

Adam J. | Overall Experience |
Rating:

My experience would not have been so good without Corey. He is hands down the best person I’ve worked with at uhaul past and present, this guy does his job well and deserves a promotion.

tong y. | Overall Experience |
Rating:

I.like Uhaul & storage which it is amazing. I don't worry moving now to go to Uhaul!

James S. | First Impressions |
Rating:

Staff was thorough and very helpful. She went over the contract, options and all costs involved. She even physically walked me through accessing the building and my unit.

Alexander M. | First Impressions |
Rating:

Everyone was very friendly during the setup process and the unit is quite spacious. 24-hour access didn't seem to work the same day as setting the reservation, though that may just need time to update

Anita C. | First Impressions |
Rating:

Thank You

Micheal H. | Overall Experience |
Rating:

good service

Thomas C. | First Impressions |
Rating:

Very clean.

Matthew T. | Overall Experience |
Rating:

My rating is based on the payment process for the website and the lack of follow up regarding payment portal. The facility was great but be careful when using the U-Haul portal to make payments.

Christopher D. | First Impressions |
Rating:

Very friendly and helpful would highly recommend

Chrissy E. | First Impressions |
Rating:

Clean facility, helpful staff.

Angela E. | Overall Experience |
Rating:

The securing of the storage unit went well and was very informative. However, when we attempted to check out we were met with zero help. My fiancé was turned away instead of properly ending my rental.

MARY W. | First Impressions |
Rating:

The attendants were super. The problem is the scheduling office is deceitful. Useful information upfront denied. When I get to the counter I have additional expenses and no free month storage.

Ronald W. | First Impressions |
Rating:

Quality service Easy check in

EDWARD S. | Overall Experience |
Rating:

Our experience storing our Fifth-Wheel was excellent. If there were 220v power connections available, we would have gladly paid more. 110v connection wasn't enough for our batteries to stay charged.

REBECCA S. | Overall Experience |
Rating:

Tried to discuss the cost of the storage unit with the manager, despite one price and signage, he insisted that this was a mistake and charged us more. We did not receive friendly, prof. service.

IRENE Q. | First Impressions |
Rating:

My check in was professional and respectful. The girl made sure I was informed and took me on a tour of my unit pointing out the necessary points of interest. I was pleased with the whole process.

John K. | First Impressions |
Rating:

above average rating.

tonya m. | Overall Experience |
Rating:

Mr Corey Lane and ( Tia) provided excellent customer service. I highly recommend this U-haul facility. It was nice to have positive human interaction that wasn't automated! Great job and thank you.

Amy T. | First Impressions |
Rating:

Everyone was very friendly and efficient. They were wonderful with customer service and providing thorough assistance. Great crew on Georgesville Rd!!

Gary H. | First Impressions |
Rating:

Fast and accurate

CYRENA B. | Overall Experience |
Rating:

My unit had mice droppings and looked like roaches.

Linda m. | First Impressions |
Rating:

My husband and I had outstanding customer service.

Laura W. | Overall Experience |
Rating:

From start to finish with bumps from me in the middle, Corey, Tia, Greg, Dave, to name a few were Awesome. Due to my need to move in a short period of time; they were Great

Anne M. | Overall Experience |
Rating:

Extremely helpful, pleasant, accommodating staff.

Craig N. | Overall Experience |
Rating:

Poor treatment by female staff who contacted me by phone on 4/23/19 lowered the rating from five stars to three and will likely result in my not choosing your company the next time a need arises.

Tyler K. | Overall Experience |
Rating:

Super Easy to rent when you return a Uhaul truck when moving and the first month was free. Definitely would recommend

LAURA M. | Overall Experience |
Rating:

I always felt safe and confident that my things were safe as well. I liked the garage loading area, the carts and the climate controlled units. The grounds were always clean and free of rubbish.

Laura W. | Overall Experience |
Rating:

Great location easy in and out. Knowledgeable staff very friendly and willing to go the Extra mile.

Laura W. | First Impressions |
Rating:

Very nice and considerate. They went above and beyond up o help

Jeffrey d. | First Impressions |
Rating:

Everyone was more then accommodating. I am very pleased.

LEAH G. | Overall Experience |
Rating:

Worst customer experience ever I was one day late in checking out Uhaul took my $118.20 payment made on 3/29 that paid my acct until 5/14 and refused to refund. Will not use uhaul again and not recom

Andria M. | Overall Experience |
Rating:

I had my UHUAL climate controlled storage for a few years. Throughout my whole time with them, not only was the staff excellent and friendly; I had no bug issues or rodent issues. Highly worth it.

Nicholas M. | First Impressions |
Rating:

Checked in Sunday afternoon, had most of my stuff in, but came back around 7 and was lock out. I didn't realize had to check out. Is a good system and David helped me Monday morning.Great Job 5 stars.

ROBERT V. | Overall Experience |
Rating:

They were always VERY VERY kind, considerate, and VERY VERY professional. I STRONGLY RECOMMEND THIS FACILITY TO ANYONE AND EVERYONE THAT MAY BE INTERESTED IN PUTTING ANYTHING INTO STORAGE.

sandy b. | First Impressions |
Rating:

Great service and attention to what I needed.

Pam G. | Overall Experience |
Rating:

Great experience with Dustin & Angie! They were on time, easy to work with and friendly.

Keith M. | Overall Experience |
Rating:

Everybody I dealt with was very nice and helpful. Love the free month of rent. The dollies provided were a great help.

jeff s. | First Impressions |
Rating:

Storing a motorhome and the place is covered and has light and electric power to keep the battrries charged. 24 hour access and an array of security cameras.

APRIL A. | Overall Experience |
Rating:

Had nothing to complain about for the 4years our belongings were kept there so it was a great experience

Jim J. | First Impressions |
Rating:

Tia done a outstanding job. Showing me all the variables sites that were available. Thank you young lady!

Mark v. | First Impressions |
Rating:

Cory helped me, the day before i came in and another man helped me. 100% satisfied. clean and easy. Thank U all AT U-HAUL.

jerome h. | First Impressions |
Rating:

This was a grateful experience , all I my concerns was address . Keep up the great work U-Haul. Jerome Harper Sr.

Korey K. | First Impressions |
Rating:

Huge site, largest I’ve been to. But, it was also the lease staffed. In the two times we went in there there was only one person inside a line of maybe ten people waiting. Needs better staffing.

margaret s. | Overall Experience |
Rating:

Great service

JOHN R. | Overall Experience |
Rating:

Great people and great attitudes. Always helpful. I'll use them again.

aisha c. | Overall Experience |
Rating:

Unit was inside a climate controlled building, very secure and very nice for the price.

Keith M. | First Impressions |
Rating:

As always excellent friendly service. Very helpful.

Dennis D. | Overall Experience |
Rating:

Always helpful, thanks!

Phillip M. | First Impressions |
Rating:

Corie Lane had helped me setup my unit. He was very professional, knowledgeable, and kind just an all around swell individual. The facility is clean and very secure. My experience was great thanks.

Pam G. | Overall Experience |
Rating:

We did not visit the facility. We had 2 UBoxes delivered. We filled one and they came back to pick them both up. This could not have been any easier. They were friendly, helpful, prompt and perfect!

william p. | First Impressions |
Rating:

All the people at the front desk were a great help. Wonderful customer experience !!

ADAM K. | Overall Experience |
Rating:

Excellent

tong y. | First Impressions |
Rating:

Great service!

Kenneth H. | First Impressions |
Rating:

Great staff, made it all simple and easy.

jeff s. | Overall Experience |
Rating:

Well maintained facility with good access.

Teneacha M. | Overall Experience |
Rating:

I had a great experience with this uhaul services. I have no complaints at this time.

Christopher H. | First Impressions |
Rating:

I went to the Georgesville location early due to the fact I had no place to put my extra car since I moved. I want to say it was an excellent experience, your customer representative Corey is the best

Bryan W. | Overall Experience |
Rating:

Uncaring, unwilling to help or work things out, rude, stay away from this place.

Don G. | First Impressions |
Rating:

Personnel was very helpful

ROLAND B. | First Impressions |
Rating:

David, the general manager was very accommodating and friendly. Thank you for allowing us to use your dock for our incoming container!

Corrick W. | Overall Experience |
Rating:

Storage space has electrical outlet that did not work at all. electric should be provided twelve out of twenty four hours.

Kimberly W. | Overall Experience |
Rating:

Move in was easy and the manager took very good care of me. When I had a problem, it was addressed quickly. Move out was also extremely easy. It was a great all around experience.

Tyler K. | Reservation |
Rating:

A gentleman with a nametag labeled "owner" helped us initially, and we were very satisfied with his customer service. He passed us on to a female however, to finish who was slow, and poorly trained.

johnnie b. | Reservation |
Rating:

professional service from the gentleman that serve me.

Beverly W. | Overall Experience |
Rating:

Great place to store my stuff

Tikoyo J. | Overall Experience |
Rating:

A great place to store your stuff

Theresa P. | Overall Experience |
Rating:

There was no pro-rate refund when we moved out.

Gerald F. | Reservation |
Rating:

The staff was knowledgeable and fast. They explained how the system works and walked you through the process.

Collisha T. | Overall Experience |
Rating:

I absolutely loved it and if I needed to return they would definitely be my first choice

gayle m. | Overall Experience |
Rating:

Customer Service over the phone was awful. Staff on site excellent, but endless issues paying rental that ALWAYS cost me $!

JAMES J. | Overall Experience |
Rating:

This was very an outstanding storage space for the RV.

theresa r. | Overall Experience |
Rating:

It would definitely serve your purpose better if it were a 24 hour access!!

Noor M. | Overall Experience |
Rating:

Good Customerservice

Diana R. | Overall Experience |
Rating:

It was busy and the wait was 30 minutes, but other than the wait, we were served excellently.

James H. | Overall Experience |
Rating:

Great facility - convenient and clean. The people were very professional.

ali s. | Overall Experience |
Rating:

David Schumacher customer service was extraordinary

Dan B. | Reservation |
Rating:

Made reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!

DAN B. | Reservation |
Rating:

Made reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!

david j. | Overall Experience |
Rating:

The office people just seem a bit uptight, place is always busy, maybe short staffed & or overwhelmed. Maintained got a no cause of the alarm always going off every time I opened my unit.

John H. | Overall Experience |
Rating:

This place was amazing when ever I needed any help there was someone to answer my questions. Great facility and good hours to retrieve storage. Very affordable and well maintained.

robert m. | Overall Experience |
Rating:

Great covered storage for my motorhome. Just sold it so I don’t need storage any longer. Staff was courteous. Hours were adequate.

Angela L. | Overall Experience |
Rating:

They allowed me to get my storage container within a short time of it arriving. I appreciated that a lot!

LANJA S. | Overall Experience |
Rating:

I had an excellent experience using your climate controlled storage facility. The staff was very helpful and knowledgeable.

shelia a. | Overall Experience |
Rating:

A lock-out lock was put on my outside storage after being there for only 2wks. I still had over a month left Luckily someone was there to take it off.The alarm card stopped working. Moved out.

THOMAS A. | Overall Experience |
Rating:

This was my second cross country relocation & this UHaul facility was EXCELLENT!!!

Schena G. | Overall Experience |
Rating:

I would recommend Uhaul storage to anyone. My only complaint was they kept trying to bill me a month after I moved by stuff out.

Steven C A. | Overall Experience |
Rating:

Staff was incredibly friendly and professional. Only storage place I'll do business at.

Unhnee K. | Overall Experience |
Rating:

friendly service.

MATTHEW L. | Overall Experience |
Rating:

After moving out kept getting emails about past due amounts and the actions that you were going to take and contacting my old address. I called and spoke with different people multiple but contin

Deborah J. | Overall Experience |
Rating:

No problems at all

Jay Y. | Overall Experience |
Rating:

My storage area was a work in progress thus it was dusty leaving my property covered in dust. For the price I paid, I was not expecting this situation. I will shop around next time.

Jay T. | Overall Experience |
Rating:

Thank you for storage of my camper at your facility. Very nice place.

No reviews have been submitted for this location.

Back
To Top