Customer Reviews for U-Haul Moving & Storage at Good Hope Rd

4,694 reviews

5701 W Good Hope Rd   Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

(414) 353-5850

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(414) 353-5850

5701 W Good Hope Rd
Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Night tail lights did not work..pulled over by stare police..had to wait till morning to continue move

Bradley R. 
Rating:
3.0

No one helped me with he return,

TODD P. 
Rating:
2.0

I had a box truck reserved and when I got there they gave me a van! The rep said that is what was in the system but my end showed the reserved box truck. Rep informed me that he couldn’t switch or correct it because no trucks were available! It took several trips when I could’ve just made one trip had I gotten the truck I reserved.

ebony b.  |  Overall Experience 
Rating:
5.0

The only complaint I have is the 'after hours fee' - personally I think it's WAY to much considering I have to do everything myself. At that price you all could have offered another day, even for a little more and I would have kept it till morning and paid even more. Now I'm just disappointed you are trying to get money from us just because we were late

Benjamin P. 
Rating:
3.0

N/A

Kimberly W. 
Rating:
3.0

Customer did not leave a comment.

cynthia R. 
Rating:
4.0

Customer did not leave a comment.

Cotillion B. 
Rating:
1.0

I put more gas in the tru k than was required and you guys charged me for 2 gallons..

Terrence T. 
Rating:
5.0

Uhaul is needed resource for moving and employment. Thankyou for youre buisness " uhaul " U are already improving with the cell phone access to uhaul rentals email would be better for me.

Vaughn M. 
Rating:
4.0

Customer did not leave a comment.

Eddie H.  |  Overall Experience 
Rating:
5.0

Very nice. Made it simple and fast

Annette R. 
Rating:
5.0

Patrice is a real pro. A pleasure to do business with. EVERYTHING was smooth EXCEPT... and maybe I'm just blind or don't see the details, but the check-in seemed like it just kept going back to same screen. Might I recommend a page where there are buttons for "During Your Rental" with Vehicle Questions Accident Find a Nearby U-Haul Location ...and Check-in My Rental Your trucks and trailers are the Best... but, your storage units are above local market price (compare to PS, for rates). Thank You... see you soon!

Thomas F. 
Rating:
5.0

This location appears to have been upgraded in customer service over the past year

James B. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
4.0

Customer did not leave a comment.

Latonya R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LYNETTE C. 
Rating:
4.0

Customer did not leave a comment.

Kathi M. 
Rating:
5.0

Customer did not leave a comment.

Floria B. 
Rating:
2.0

I had lights that worked on my car when i got the trailer i rented and now I have no light. When we tried to get help with customer service they would not give it out.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Laura S. 
Rating:
1.0

Customer did not leave a comment.

Tiaveion A. 
Rating:
5.0

The van was clean but the smell of cigarette smoke was so strong it was repulsive. I should have asked for a different van as the staff is excellent. I would go to this location again based on the knowledgeable and kind staff. Great customer service!

Jennifer H. 
Rating:
2.0

Should have got a free month but didn’t get it… and had to get a extra small unit after wanting a big one but didn’t find out till I got there… just sad need more workers as well

angie s.  |  First Impressions 
Rating:
5.0

Nice job

VALERIA G. 
Rating:
5.0

My customer representative was very knowledgeable and helpful during the renting process. He was friendly, professional and got me on my way in a timely manner.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

kelsey s.  |  Overall Experience 
Rating:
5.0

Location, truck, and employees were all great. I wish the 24/7 rental app actually worked

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Alexandria H. 
Rating:
4.0

Customer did not leave a comment.

Dennis L. 
Rating:
2.0

Customer did not leave a comment.

Kyle E. 
Rating:
4.0

Customer did not leave a comment.

Carla A. 
Rating:
3.0

Customer did not leave a comment.

SHARETHA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francisca h.  |  Overall Experience 
Rating:
1.0

Customer service training. Dropped off the rental approx. 3:30pm. staff were rude and unprofessional. Conflicting statements were made on standard dropoff processes, no straight answers could be provided to questions and the rudeness in their response to questions were very unprofessional. Would not recommend this location unless you're able to communicate and be serviced by the morning staff.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

CURTIS E. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

The woman working in the uhaul store (I'm sorry I didn't get her name) was awesome! Sunday morning she was the only employee working and was doing her best to help everyone in a timely manner and was so friendly and patient. There was an alarm that kept going off and she was trying to get that taken care of while dealing with a line of customers. She deserves a raise!

Jose F. 
Rating:
5.0

Customer did not leave a comment.

Rochelle C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Customer did not leave a comment.

Carol W. 
Rating:
3.0

Reserved the truck for 6am. Had to wait til 7am when the store opened in order to get in the truck because it was too hard to get the lock off. Which was very upsetting to me. I was out there by myself with no vehicle because I had to uber myself there. Very unsafe. Uhaul needs to find a better way and option to accessing rentals outside of store hours.

Ostassia J. 
Rating:
1.0

Lazy unprofessional workers

Parnell A. 
Rating:
1.0

Literally the worse service ever i wouldn't recommend to anybody

Erica J. 
Rating:
5.0

If you book in advance, it's a pretty quick process.

Oleg Z. 
Rating:
5.0

Customer did not leave a comment.

Ihor S. 
Rating:
5.0

Customer did not leave a comment.

Lecarrol K. 
Rating:
5.0

Customer did not leave a comment.

WILLIE B. 
Rating:
4.0

Customer did not leave a comment.

randy R. 
Rating:
5.0

This is the best place in town! Store always clean and smells GREAT! Employee's always willing to assist. I will continue to come here for my trailer rentals. Thank you Rob.S

ROB S. 
Rating:
5.0

Customer did not leave a comment.

MARY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eugene H. 
Rating:
5.0

Customer did not leave a comment.

Shannon S. 
Rating:
4.0

Power was out at the facility when I arrived to pick up my truck but the team was able to get my truck to me which was a huge help as I had a very tight time horizon for my move. Well done!

Allen M. 
Rating:
4.0

Courteous people amd took care of me quick as I was pressed for time

Hugh D. 
Rating:
3.0

Customer did not leave a comment.

Paulette W. 
Rating:
5.0

Customer did not leave a comment.

Glenn K. 
Rating:
1.0

The manager was very rude and unprofessional when I tried talking to him about a issue

anthony O. 
Rating:
4.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

MASOUD G. 
Rating:
4.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

Staff was extremely helpful and pleasant to work with!

KEN H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Twice now trying to pick up a van with the app did not work and had to go inside. Upon drop-off no one was there to accept my van, so I went inside where there was a very long line. Waited half an hour or more while one guy ran three counter stations simultaneously. Credit to him, he did all he could to process customers in a timely manner. Seemed way under staffed, especially for early in the month when everyone is moving.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

GLENN B.  |  First Impressions 
Rating:
5.0

Everything was perfect.

Terri K. 
Rating:
3.0

Customer did not leave a comment.

AFRICA L.  |  Overall Experience 
Rating:
5.0

thank allen

Allen C. 
Rating:
5.0

Sales associate Kendra was great with assisting me making my reservations. Wonderful attitude and very knowledgeable of services offered.

Margie H. 
Rating:
5.0

Your representative Kendra was phenomenal, cool under pressure and very professional. If an ambassador for your company is needed, she is the one. Thank you Kendra and Uhaul for such a wonderful experience.🙂

LaRoy T. 
Rating:
5.0

Customer did not leave a comment.

cody S. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
3.0

Drop off was fine.

Carmen D. 
Rating:
4.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Kendra at 60th good hope Milwaukee is always friendly kind understanding patient. Firm direct informational definitely a show of supervisory skills

Deare R. 
Rating:
4.0

But that was after I was told that I could not drop it off there in a phone call. Then I found a phone number to call, which worked it out Your customer service SUCKED overall!!!

spencer P. 
Rating:
5.0

Kendra Ross was very professional and patient.

Shanell H. 
Rating:
5.0

The staff was amazing! Everyone I spoke to was kind, courteous and made the rental process so easy

Lindsey D. 
Rating:
5.0

Customer did not leave a comment.

Alyshia D. 
Rating:
3.0

Need more workers it was a long line and only one person was working it took forever

Warren K. 
Rating:
5.0

I usually rent trucks with Home Depot. This was my first time renting cargo van with UHaul. The experience was excellent, from start to finish. Quick and easy. Vehicle was very clean and in great condition. The employees were friendly. I will definitely be back.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Gianna S. 
Rating:
5.0

Really appreciate your availability on a Sunday at short notice!

Daniel V. 
Rating:
3.0

The customer service members when I returned my truck were very rude and unfriendly. Plus the truck was horrible it had a smell of smoke so bad I had to roll the window down.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

Jason U. 
Rating:
5.0

The person I had Kendra Ross was very helpful, I didn't have to ask anything because she let met know upfront what was going to happen and she was very helpful, and knowledgeable.

Linda P. 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN D. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

Kendra Ross was a great help with my reservation. She was so kind in explaining what would be helpful for my move and which truck to utilize as well. The truck rode nicely and had no issues. The customer service was quick as well even though it was pretty busy inside the store.

Phylece G. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Not sure what her name was that serviced me but she was a great work and great help.

Japria S. 
Rating:
1.0

Why was I charged $175 when it said $124 online???

Napoleon J. 
Rating:
2.0

How about giving me the parts I ordered? I asked and was ignored repeatedly. I paid for, but did not receive, a magnetic light set for vehicles being towed with the payment of renting the trailer. Where are they? I am still waiting.

Sasha D. 
Rating:
5.0

Customer did not leave a comment.

Wanda Y. 
Rating:
1.0

Wouldn’t rent from this place EVER AGAIN HORRIBLE SERVICE ALSO

DEAIRE J.  |  Overall Experience 
Rating:
3.0

I had selected mobile check in and despite following the directions it wouldn't work (couldn't find my location). The store attendant is very very slow and all the information I entered to reserve the truck for example distance didn't take in your system. Seems like you need to work on your IT.

Samantha W. 
Rating:
3.0

There was an issue with the truck that I reserved being double booked. Other than that everything went well as usual, however, I overfilled the tank beyond what was required by more than a half of a tank but did not receive a gas credit. I submitted a request to inquire about this and have not heard back yet.

Lawrence D. 
Rating:
3.0

Get a better store manager with a better attitude you been working there about 6 years and still got the same snotty attitude.

ANTHONY T. 
Rating:
4.0

Customer did not leave a comment.

Patrice C. 
Rating:
5.0

The girls was a little rude

Andray S. 
Rating:
5.0

Have more people on duty

James M. 
Rating:
5.0

Customer did not leave a comment.

Lavern R. 
Rating:
5.0

Customer did not leave a comment.

Dominic A. 
Rating:
5.0

Customer did not leave a comment.

Dominic A. 
Rating:
1.0

Manager talks with an attitude.

DEONTE B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Terri E. 
Rating:
5.0

Customer did not leave a comment.

Neil W. 
Rating:
5.0

Customer did not leave a comment.

Diante G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Terri t.  |  First Impressions 
Rating:
3.0

Worker had a nasty attitude and was very unprofessional.

CANDACE K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

GREGORY S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cheryl R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Malcolm R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TSHAI V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JAZMIN P.  |  Overall Experience 
Rating:
1.0

The communication between the phone reps and your office staff is way off. The phone reps misguided me so when I went in the office, I was told by the office staff that I was told wrong information.

TINA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  First Impressions 
Rating:
4.0

I've used this facility for the past 3 or 4 yrs never had a problem. The staff was always friendly and helpful if I need storage space again i would definitely use u- haul again. Thank you for your service Penny Warren.

Penny W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEO A.  |  First Impressions 
Rating:
1.0

Still have yet to receive a call or compensation for my unit and furniture being covered with mice droppings!

darryl s.  |  Overall Experience 
Rating:
5.0

We need a short term space for vehicle and you fit the bill perfectly. Thank you.

Jeanne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarshia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENNIS M.  |  Overall Experience 
Rating:
3.0

Needed to get in storage for a ladder and couldn’t I was late paying for unit and your facility had put a lock on that they could not open because it was frozen. There should always be on acetylene torch around for that issue. My kids mother received a letter that I was late with my payment a week and half after I paid it and then another week and a half later I get the same letter. Not good people don’t get notifications out early enough. I guess this is a reoccurring problem because when I went to pay I told her I never got a notice and she waive the late fee…been there twice and they still didn’t change the name to the correct name. Didn’t affect me I dropped the ballI was just thinking about others. Could lead to serious altercations. Fix ASAP! Thank you.

andre C.  |  First Impressions 
Rating:
5.0

Staff there were horrible with nasty attitudes each and everyone at ANYTIME I would call and/or go to the unit in person VERY UNPROFESSIONAL!

Alexis W.  |  Overall Experience 
Rating:
4.0

The only reason I am getting four stars instead of five is that the free month of storage that is supposed to come with a rental of a truck never seems to work out. I have had that experience four times in the past year and have never received a free months rent on the storage.

John B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LEONARD S.  |  Overall Experience 
Rating:
5.0

Great compassionate people

MICHAEL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jared R.  |  Overall Experience 
Rating:
5.0

Very nice helpful hard working people had good listening skill

Darlene A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tequila M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lovely M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TROY C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Fast, thorough, clean and friendly

Terri T.  |  First Impressions 
Rating:
5.0

They were Courtesy , patient and respectful of me as a person.

CHARLES M.  |  Overall Experience 
Rating:
5.0

It's a great place to put it things..it's great!!

Fred M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nonita S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NIYA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrill R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verbie M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TONIKA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byron V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dalaina h.  |  First Impressions 
Rating:
4.0

Am good 👍

DARRON P.  |  Overall Experience 
Rating:
3.0

When i first got the unit i was greeted by a dead mouse. Found evidence of mice being in unit.

Donte H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE J.  |  Overall Experience 
Rating:
3.0

My move out date was the 15th I received a call saying that my truck had to be moved by the 15th so I left the facility before the 15th

Markus E.  |  Overall Experience 
Rating:
5.0

The staff were excellent

Juanita S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMLA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antionette G.  |  Overall Experience 
Rating:
4.0

KEEP UP THE GOOD WORK GOD BLESS!

Denise G.  |  First Impressions 
Rating:
5.0

Who ever the manager is , their doing a great job. The staff was kind an helpful. So thank them. Also let’s all stay SAFE.

Debbie H.  |  Overall Experience 
Rating:
3.0

Storage was broken into and the door was broken and even though i reported it to the office they madde no effort to fix right away..i had to secure the unit myself until days later

Patrick G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

terry s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cornelia B.  |  First Impressions 
Rating:
5.0

The staff was very nice and very helpful I will recommend uhaul any day I will use it in the future thank you for some best service and very friendly thank you once again.

Tammy v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antolia G.  |  Overall Experience 
Rating:
1.0

The stuff was not professional everytime I went in there. When I check out of my storage unit it took over a week. They kept say they would check me out but never did until 5 days later and they kept calling me saying I was late for rent even though I was suppose to be check out.

SYDNEY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

priscilla M.  |  Overall Experience 
Rating:
1.0

The facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn’t unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.

adrea c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Contina w.  |  Overall Experience 
Rating:
2.0

It took forever to check in. I stood at the counter for at least 15 minutes before I could get keys to the storage unit. The storage unit rented to me was too small for the 26 foot U-Haul truck that I also rented from U-Haul. There was trash everywhere. John David checked us in this morning though and he was awesome and very efficient. The outside guys were great. Inside staff not so much.

Makela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy J.  |  Overall Experience 
Rating:
5.0

Extremely kind and most helpful.

SHARON E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

antwaun s.  |  First Impressions 
Rating:
5.0

Employees were very helpful

ANTHONY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Contina w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myron J.  |  Overall Experience 
Rating:
2.0

Roaches all over the storage. The main door is never locked even after hours

Brianna D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trean g.  |  Overall Experience 
Rating:
2.0

They have rodents heavily and wouldn't repay the damage to my furniture.

vernon m.  |  Overall Experience 
Rating:
5.0

Thank you, I would recommend this storage site to all my family and friends.

Dennis B.  |  Overall Experience 
Rating:
5.0

I would definitely use this facility again.

Kokina S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce Andrea C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casandra G.  |  Overall Experience 
Rating:
4.0

I'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...

Lamonte C.  |  Overall Experience 
Rating:
2.0

I moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.

Deja W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pearlshearl a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trenton B.  |  Overall Experience 
Rating: