Customer Reviews for U-Haul Moving & Storage at Good Hope Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Good Hope Rd

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charles N.
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Horrible

JAMES RICHARD M.
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Fast service even with COVID-19.

MELVIN A.
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It's to difficult to rent and return with doing everything with ur phone if I would have known it was self service I would never rent from u haul

MICHAEL R.
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Need more people in Saturday only one guy was there at 8 am. Instead of one guy doing everything.

CLAYTON J.
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Customer did not leave a comment.

Mark P.
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Reduce customer waiting time. I reserved a truck and waited over an hour after getting to the store.

Worship Center P. | First Impressions |
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I've used U-Haul before more than once.

KENYA W. | First Impressions |
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Uhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed$780. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.

Jarod C.
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Customer did not leave a comment.

REGINALD A.
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I don't think that the truck was getting the maintenance it was supposed to be getting. Approximately 900 mi into the journey, the dashboard started displaying "Check Fuel Cap" even though the cap was securely installed. The warning never went away. in fact, the "Check Engine" light came on when I dropped the truck off. Thank God the journey was completed before that light came on.

MARIE W.
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Customer did not leave a comment.

ROBERT K.
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The. Manager at the Good Hope location was Excellent. Friendly, efficient, professional. Good job!

KATHLEEN O.
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Nothing experience was on point!

Jasvinder S A.
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Customer did not leave a comment.

TINA M.
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Excellent customer service from the men who assisted me on today.

Amanda J.
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Customer did not leave a comment.

PATTIE C.
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Keep doing what you are doing right

KARLA M.
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Customer did not leave a comment.

Helena W.
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Keep reservations or notify customers out of location if trucks are not returned to keep a reservation. Also need better staffing on peak days.

CARMESHIA M.
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The manager that was there when I went back in to get my receipt was rude as ever and lied and said we didn't put the gas back where it was Never again will I use the Good Hope location

Marcus J.
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Make sure the uhaul i rent is there for me to use. I had to get moved further away to a different location. Also your after hours check in system wouldn't let me share my location even though nothing was wrong with my connection, browser, settings etc. I ended up starting to move 2 and a half hours later than my planned time bcus of all the problems by not having the truck ready. The original location on capital is the one I am mostly referring too. The good hope location was almost the same

Ankit S.
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The pick-up truck was not clean. There were stains of toothpaste on the driver seat and the cabin smelled like it the whole time. Also, the truck was not cleaned from outside.

SHANNON T.
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Even though I had a reservation at 8, the store didn't have my truck so I had to come back at 10:30 and because there was only one person working we waited in line until 11:30. By the time we got to leave with the truck it was noon, 4 hours past my reservation with people waiting to help us move. The only good thing about it was the guy working was really nice and gave us a discount.

BRENDA W.
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Train your employees to explain about what you are paying and don't overcharge!!

CHRISTIAN B.
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Dirty/disgusting bathrooms Poor/slow service Terrible customer service Dirty van Gas not as noted on file I would never come back to this location, absolutely gross

LENARD P. | Overall Experience |
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Customer did not leave a comment.

HENRIETTA C.
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Have more workers to cut down the wait time in line

RICHARD B.
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The staff was Awesome thanks guys!

Nikeya N.
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Customer did not leave a comment.

danielle m. | Overall Experience |
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Customer did not leave a comment.

SHIRLENE M.
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Customer did not leave a comment.

NATHANIEL T.
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They charged me more than what was on the receipt to be charged!!!

Rupert B.
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Customer did not leave a comment.

Dao V.
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Long line with only one cashier. I waited 30mins in line to get my online reservation.

GARY S.
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Customer did not leave a comment.

PATRICIA W.
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Customer did not leave a comment.

DerLisa Y.
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Customer did not leave a comment.

CASSANDRA W.
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Customer did not leave a comment.

jerry N.
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Customer did not leave a comment.

Giesien L.
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This is our go-to location as every single employee is extremely helpful, knowledgible, and polite.

dan A.
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There were ONLY two people working in the morning, they were very nice, but totally overworked trying to cover everything. To schedule only two people to cover a huge U-Haul facility on a Saturday Morning is VERY POOR MANAGEMENT. When I came to return my rental at NOON, the line for service was out the front door!

Tou H.
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Better service counter help. Vehicle was not in the located as stated on the map. Took me almost 1 hrs just to get the keys to the rental truck. Had to walk 4 times back and forth to the inside service desk and the outdide truck lot. At the end the keys was hang on the wall inside the service desk.

CHAD M.
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This was not the original location for my request. Upon arriving to the Germantown location, I had to wait as parts were missing from the trailer. The worker ran to the store to get the parts, in which it still didn't work. I then had to go to a new location at the last minute. No communication or warning. Very ridiculous.

JERRY M.
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You need a new manager he was very rude and doesn't know how to talk to people and isn't a problem solver very poor customer service it's always important in a business!

GERARDO M.
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Customer did not leave a comment.

TROY S.
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For someone like me who rents 3/4 trucks a week I would expect better prices and to be given better equipment

Travis D.
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Only one employee working on a Saturday she was working all three counters. Took a lot longer than expected. Since my pick-up location was changed by you, they attempted to charge me for two rentals and since she was helping other customers at the same time as me it took an extremely long time for her to correct the mistake.

Ricardo R.
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Customer did not leave a comment.

Thomas L.
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Customer did not leave a comment.

Linda N.
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Got an auto carrier and they didn't know how to load the auto carrier or how to tie the car down. I had to load the car and go to another location to make sure it was on ok. Also, was supposed to pick up the u-haul at 10:00am. Had to wait till 11:30 am. The help was helping 3 people at once and not paying attention ton what they were doing.

PAIGE S.
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The check-in experience was a little slow. There was a long line and only one person working the counter. When I got to the counter, they checked myself and one other person in at the same time, which sped it up for the person behind me. In general, I had a good experience.

Corwyn R.
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The new key pick up procedure was terrible. Couldn't get the lock off after using the code. Had to get assistance (great) from one of the crew members. Thats going to be an issue going forward when it gets cold.

Kyazee F.
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Customer did not leave a comment.

Tracy B.
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Scheduled pick-up for 8 AM. Store was supposed to be open at 7 AM. Employee showed at about 8:20 AM. Did not receive any paperwork regarding the mileage or fuel level.

Robert J.
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I ended up at the Good Hope location due to the failure of the people at the people at the North Port Washington Road to show up for work. I showed up on time and waited outside the location for 45 minutes. I called the UHaul help line and was on hold there for 20 minutes after which my call dropped. Complete failure of the owner and UHaul support. I then went to the Good Hope location where they were able to help and get me a truck in short order.

Ryan M.
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How about showing up for work and or hiring people that do. The check engine light was on, there was no gas in the truck!! I will never rent from you again. The only one employee with even mentioning is the guy that checked me out at the end of the day, he is AMAZING!!!

cerny E.
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Did not have the truck I reserved and gave me a smaller Size requiring me to take two trips. Did not have the furniture dolly i reserved. I waited in line for 90 minutes to get the truck over an hour after my reservation time. Charged me double than what was on my reservation with unclear reason why.

WILLIAM DAVID W.
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Unorganized, computer glitches, long lines, understaffed, the clerks and staff did their best, the system failed, poor communication between staff. Need more efficient system, yours is not working!

Kandice B.
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Customer did not leave a comment.

Jeff F.
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Cell service here is horrible so it make check in incredibly difficult. Also the lock on the back of the truck that requires the 4 letter code was jammed. Horse a piece for socially distance check in vs in store. The line was long in the store but it took us just as long to do it ourselves. When it shouldn't have.

MUA L.
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Customer did not leave a comment.

Sheena S.
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Customer did not leave a comment.

Jefferey P.
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Wasted an hour waiting for someone to show up. Was told to go through the phone by someone else to get remote help. The website was confusing. Almost had to cancel order and reorder. I didn't get the free month of storage applied to order, nor my complimentary lock. Would like reimbursement for both

SEAN C.
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Hadn't done a van rental under Covid conditions. Would have liked a heads-up regarding new check-in requirements including taking pictures of one's Drivers license which (for a senior like myself) were not obvious.

Lawrence D.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

STEVEN DONALD C.
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Customer did not leave a comment.

RICHARD M.
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Customer did not leave a comment.

Barry S.
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Uhaul would not release my UBOX until I paid an additional fee, which was not indicated in advance and could easily have been added to my bill upfront. It held my mover up for over an hour while I tried to get in touch with someone who could help. She also asked me to give her my CC number over the phone, with limited proof of who she was. Could easily have been fraud, glad it worked out.

John M.
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Customer did not leave a comment.

Diana V.
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Manager, had taken care of the situation, between training an individual and customer care.

CRYSTAL W.
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Customer did not leave a comment.

Robert B. | Overall Experience |
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Customer did not leave a comment.

Deshawn A.
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Customer did not leave a comment.

Betty H.
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Customer did not leave a comment.

Carrie G.
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Super friendly staff and great customer service!

MONA M.
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Customer did not leave a comment.

LEO A. | Overall Experience |
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Customer did not leave a comment.

lance W.
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Patrice is the best!!!

Richard M.
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Provide military discount

Tess R.
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Customer did not leave a comment.

Maya E. | First Impressions |
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Good customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.

Mark G.
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Customer did not leave a comment.

Darryl J. | First Impressions |
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Information was entered in electronically. Seem to take a little longer than I wanted. A lot of information was needed like a second phone number, and a second person to call. Took to long, and began to become annoying.

Charles B.
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Customer did not leave a comment.

ROB S.
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I rent a trailer every week and their always clean and ready to go. The whole crew there is always smiling and willing to help me.

Jacqueline A.
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Customer did not leave a comment.

Mark J.
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Customer did not leave a comment.

CHRISTY P.
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Customer did not leave a comment.

Kim M.
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Customer did not leave a comment.

Curtis J.
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Customer did not leave a comment.

Darrly F.
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Miss Herny the store manager customer service sucks. Her as well as the staff is 90% of the time on their phone. And Miss Henry's attitude is trash

Brian M.
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Customer did not leave a comment.

brian L.
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This location incorrectly charged an additional day on a trailer rental, which I returned before the time due, I was told by the on site person, nothing needed to sign in. Once I received the incorrect email , I contacted 923050_GM@uhaul.com James Thomas Sr. with no response. So I called customer service and they shared James Thomas Sr, would call me. No call. It has been 5 days. with no response. I cannot think of a more blatent act of poor serevice than stealing from your customers.

ROB S.
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Thank you for always a trailer available for me

Demond M.
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Customer did not leave a comment.

Larry F.
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offer insurance with $50 deductible instead of $150

ROBERT H.
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Customer did not leave a comment.

JOSEPH H.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

Nicole L.
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Great customer service. Fast and easy pick up and return. Thank you!

Edward D.
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I was charged an extra day, even though I brought it back the same day I picked it up

Rupert B.
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Customer did not leave a comment.

Julianna W.
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It was a well run location and employees were following guidelines to reduce the spread of Covid-19.

Marie W.
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Continue with Great professional service!!!

Michael M.
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Customer did not leave a comment.

Vadim A.
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Customer did not leave a comment.

Patricia T. | Overall Experience |
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I checked out of the unit early, I received an automated charge when I called to find why I was told to ignore the text for a resolution.

John H.
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This is a great location and the people there are very friendly and helpful.

Robin N. | Overall Experience |
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Customer did not leave a comment.

Alan S. | Overall Experience |
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Customer did not leave a comment.

francisca h. | First Impressions |
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Customer did not leave a comment.

Derrick B. | Overall Experience |
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Customer did not leave a comment.

Jhotonne N. | First Impressions |
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Very unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again

Jarell B. | First Impressions |
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Don't know the ladies name but whomever worked on 7-8-20.The 3 women that worked at the front counter to the 3 men there, were all helpful and nice. Thanks

LaToya J. | Overall Experience |
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Customer did not leave a comment.

Dailin P. | Overall Experience |
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Majority of the household and personal items I had in storage for safe keeping , I had to trash away due to extreme amounts of rodent feces and damage caused by it. Aside from it I felt hassled a month ago I received a call from an agent who was very rude and augmentative. Out of that it event I was prompted to end my contract with U-Haul. Thanks for the storage. I will definitely try somewhere else next time.

Telesha K. | Overall Experience |
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Customer did not leave a comment.

Keyonia W. | First Impressions |
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Customer did not leave a comment.

Tranova G. | First Impressions |
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Customer did not leave a comment.

VALERIE H. | Overall Experience |
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The manager is always very friendly and professional. I have rented storage units and trucks and always giving great service from her and the crew.

Tischa J. | Overall Experience |
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Customer did not leave a comment.

Gloria L. | Overall Experience |
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Customer did not leave a comment.

SANDRA L. | Overall Experience |
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Everything was excellent but l did have mouse dropping in my unit. I did not see a mouse nor did l find a mouse in any of my belongings but that was the only disappointing situation.

Alan S. | First Impressions |
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Customer did not leave a comment.

Anthony K. | First Impressions |
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Customer did not leave a comment.

lynn p. | Overall Experience |
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Just want to thank the employee who call me to let me know that I had my lock on backward. It save me from getting it cut off and having to purchase another one.

Shelly G. | Overall Experience |
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I have always used you for storage or for the moving truck and you guys rock fast and friendly staff

Jennifer W. | Overall Experience |
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I'm not sure if my storage room was checked out properly

Mahalia M. | Overall Experience |
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i think after a person close out a unit it should be checked while the person is there

lynn p. | First Impressions |
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The lady that registered me didn't tell how to work the entry key card. She just said you have to swipe in and out not knowing there were two key pads. I had to stand and wait to ask someone to help

Christina H. | Overall Experience |
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The general manager is very rude and unprofessional. Every time I came in to make a payment she gave me a hard time and she set my card to autopay without my permission. I had to call corporate on her

Erick H. | Overall Experience |
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I wanted to rent a van or pick up truck to move my boxes they told me that i couldn't use a vesa debit card it had to be a credit . Isn't that what we all suppose to use when renting at these places.

Keyyonna C. | Overall Experience |
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I didn’t like that the bathrooms outside storage was not clean smells like urine the staff was rude and adding late fees to customers accounts that they felt was rude to them can just walk n break in

Gregory N. | First Impressions |
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Excellent service provided by manager and staff.

Deangelo T. | First Impressions |
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Facility was slightly understaffed but the young lady did an EXCELLENT job of multi tasking!

William C. | Overall Experience |
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Moving in I had a woman run up and tell me not to store stuff there b/c rats had eaten her belongings. Trash was in my unit (a McDonalds cup and paper) when I 1st went in. Very helpful staff however

Patricia O. | First Impressions |
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Happy with my experience.

Vivian H. | Overall Experience |
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Had to wait in line for about 30 min to be waited on just need more help with checking in and out other then that it ok and it took them hour to answer my call on phone need help bad

morris a. | Overall Experience |
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my need for temporary storage was very good.

Judy S. | Overall Experience |
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Great U-Haul.

William C. | First Impressions |
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Service was fine. Counter person was overwhelmed with in-person customers and constant phone calls. She handled it as best she could but really needed back-up help at the counter.

Kisa B. | Overall Experience |
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No comment

Martha G. | First Impressions |
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Continue to receive billing statements after being told that there was no bill and everything was resolved.

morris a. | First Impressions |
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Excellent, it was a great experience and the employee was a enjoyable one to receive the storage unit.

thomas G. | Overall Experience |
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Thanks for your service

Martha G. | Overall Experience |
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They continued to charge me for a rental even after I informed them countless times to cancel.

Judy S. | First Impressions |
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Need better Customer Service Reps. The first day I went into UHaul to check on my truck the Rep was GREAT. When I called to check on my storage unit, I was given a hard time.Charged to much money.

Denise W. | Overall Experience |
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Thank you for your service.

cathy b. | Overall Experience |
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I have a problem. Several attempts have been made to have the manager contact me. The girl in the office said she would have the manager call me, the main office sent a message to the manager to call

Sakota T. | Overall Experience |
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I rented from uhaul for over a year and when situations accord when I couldn’t pay on time I still had to pay a large late fee it didn’t matter that most of the time. I will never rent from uhaul agai

Edward P. | Overall Experience |
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Thanks to all the staff as well as the establishment.

Tia K. | Overall Experience |
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Overall good experience will return if I need it in the future

Michael b. | Overall Experience |
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Good place for storage

Karyn G. | Overall Experience |
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.

samuel f. | First Impressions |
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Good job

Tielisha h. | First Impressions |
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Ok

sharon J. | Overall Experience |
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Patrice & crew has poor customer service. Employees stay on their phones. Employees has no name tags. Pat,did not return/refund my money for the storage unit.Will no longer do any business with UHaul.

Jones W. | Overall Experience |
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I was very happy with all services.

Dorothy N. | Overall Experience |
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The staff was courteous and professional and efficient. They were friendly and made me feel important.

neville k. | First Impressions |
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the manager was so mean and not help full at all

Glenda M. | Overall Experience |
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The facility was convenient and well maintained.

trina b. | Overall Experience |
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I think the manager there on good hope has an terrible attitude. I will not storage anything at the one on good hope agin Appleton location better.

Esther B. | Overall Experience |
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I feel that this company robbed me in fees and I will never, ever recommend it to anyone. The manager was never available when I'd call & she would never return my calls. UHAUL IS THE WORST...

Jill W. | Overall Experience |
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U haul offers the advantage of on premises staff , but they can be difficult to reach directly . A policy on call back time would help We need to set up document storage in 5 states Can we?.

jill w. | First Impressions |
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Nancy Hansen has home above and beyond to help us with a program to store legal files. Law firms have sustantial stira

bethanie g. | First Impressions |
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Sherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible

bertha t. | Overall Experience |
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It was nice during business with your company and I would use your company again if needed, and also would recommend to family and friends. Thank again,

willie b. | Overall Experience |
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Everything was good with the truck I had no problems with the truck so I gave you all the excellent rating

Aleina H. | Overall Experience |
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The climate of the store seemed very hostil. Both customers and staff. A lock was put on my unit. I inquired about the keys and the young lady knew nothing. Costing me time and money, movers & truck.

SANDRA F. | Overall Experience |
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I will definitely use your services again. Thanks

Christiana B. | Reservation |
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N/A

shana d. | Overall Experience |
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Rat dropping we're all over My things...i had to shake everything before bringing it home.

Kendall S. | Overall Experience |
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Mice dropping’s everywhere and chewed through my items 👎🏾👎🏾👎🏾

melissa c. | Overall Experience |
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Nice location and customer service is great

Feryl W. | Reservation |
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The.clerk/cashier was obviously distracted by her long eyelashes and lengthy nails. She spoke so low, I had to keep asking her to repeat. She assumed I knew the process for renting.

johnna c. | Overall Experience |
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It's been about a year and I just got all my stuff out the unit to find that everything has been chewed on and covered with rat feces and urine more than half of my property is damaged im pist!!

shaquanne s. | Overall Experience |
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The Manager could be nicer and more welcoming.

shana d. | Reservation |
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My lock is not easy to put on you have to jiggle and play with it every time I use it.

christopher l. | Overall Experience |
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Giving us first month storage free with the rental of your trucks was so convenient and it help so much because of the situation we were in. I recommend to anybody!! Thank you...

Starshawn G. | Overall Experience |
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All my furniture was ruin due to rats/mouse being inside the container with my belongings. Horrible!!!

Serina W. | Overall Experience |
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Thank you!.The storage unit was a big help to me for the length of time needed..Again thank you for allowing me to use ur services.. Yours Truly, Serina Winstead

Misty J. | Overall Experience |
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Mice droppings were found in my storage area and also some of my items when I unpacked at home. Still have not received a call back from the manager from this location.

nicole b. | Overall Experience |
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I have all good things to say about my experience. I will definitely rent again if need be.

Lisa S. | Overall Experience |
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Didn't go into the storage facility but the process of dropping off a UBox was great! Very easy delivery and friendly service.

John B. | Overall Experience |
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I enjoyed using your storage facility. I would use it again when needed.

No reviews have been submitted for this location.

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