Customer Reviews for U-Haul Moving & Storage at Good Hope Rd

4,596 reviews

5701 W Good Hope Rd   Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

(414) 353-5850

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(414) 353-5850

5701 W Good Hope Rd
Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Wouldn’t rent from this place EVER AGAIN HORRIBLE SERVICE ALSO

DEAIRE J.  |  Overall Experience 
Rating:
3.0

I had selected mobile check in and despite following the directions it wouldn't work (couldn't find my location). The store attendant is very very slow and all the information I entered to reserve the truck for example distance didn't take in your system. Seems like you need to work on your IT.

Samantha W. 
Rating:
3.0

There was an issue with the truck that I reserved being double booked. Other than that everything went well as usual, however, I overfilled the tank beyond what was required by more than a half of a tank but did not receive a gas credit. I submitted a request to inquire about this and have not heard back yet.

Lawrence D. 
Rating:
3.0

Get a better store manager with a better attitude you been working there about 6 years and still got the same snotty attitude.

ANTHONY T. 
Rating:
4.0

Customer did not leave a comment.

Patrice C. 
Rating:
5.0

The girls was a little rude

Andray S. 
Rating:
5.0

Have more people on duty

James M. 
Rating:
5.0

Customer did not leave a comment.

Lavern R. 
Rating:
5.0

Customer did not leave a comment.

Dominic A. 
Rating:
5.0

Customer did not leave a comment.

Dominic A. 
Rating:
1.0

Manager talks with an attitude.

DEONTE B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

Terri E. 
Rating:
5.0

Customer did not leave a comment.

Neil W. 
Rating:
5.0

The staff was very friendly and professional

Rachel C. 
Rating:
5.0

David was a great help with the equipment, made moving with U-Haul an excellent experience

Brian C. 
Rating:
4.0

No improvements needed! The staff who assisted me were great and patient as I struggled with scanning my ID. She was through in answering my questions and giving instructions. Overall, the entire rental process was simple and efficient. Thank you!!

Mary F. 
Rating:
5.0

The truck shifted gears poorly and the breaks were weird. Half the time they worked normal the other half they didn't. Everything else was good. Pick up and drop off was easy

Nicholas E. 
Rating:
5.0

Customer did not leave a comment.

Diante G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
1.0

Better customer service. I had reached out several times to u-haul customer service to extend my rental but there were long hold times and tried to chat /e-mail them but never got a response. Finally when I was able to speak to a representative they told me that my reservation had been cancelled and therefore could not be extended. They said I could only start a new reservation. I never heard from the Good Hope Rd. location, but they claimed they tried to reach me via Facebook and to the police. The police called me today and said I was being charged with stealing their U-Haul and is a Felony. They also provided me with a bunch of fees and a receipt of $2,300.00 for a period of about a week or 2. No apology for the miscommunication, no discount on our bill for the unnecessary threats and false claims, when I was never reached out to prior to the police contacting me and the threatening me with felony charges. I would avoid them unless you want to be threatened by the police, a ridiculous bill, and extremely poor customer service.

Divina G. 
Rating:
5.0

Friendly service and quick drop off

Paul W. 
Rating:
5.0

Customer did not leave a comment.

TAJA S. 
Rating:
3.0

Customer did not leave a comment.

Lakesha J. 
Rating:
5.0

Customer did not leave a comment.

Pornsak S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca A. 
Rating:
5.0

Person at the counter was very efficient and professional.

STEVEN G. 
Rating:
1.0

I was overcharged by 40 dollars this location is a scam

Brandie H. 
Rating:
1.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Ms. Henry the manager was soooo friendly and helpful! She made my experience a 10/10. Will do my business at the good hope every time!

Xyliesha B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Krystian Z. 
Rating:
1.0

My visit to uhaul on Capital Drive was bad(wasn't given nor EXPLAINED proper instructions, couldn't locate key etc so I thought it couldn't get any worse.I'm disappointed and disheartened by my experience at the Storage unit located on Good Hope Road. The staff member SCREAMED at me in my face like an unprofessional scary person instead of offering instructions in a calm and unprofessional manner. She was quite disrespectful.

Charlette H. 
Rating:
5.0

My moving experience using U-Haul truck and equipment rental was amazing. I will recommend to my family and friends to use U-Haul for services or products. They're also great for buying items to use for moving like tape and boxes that I also purchase. I thank you for your service. Looking forward to doing business with again. Thank again for the amazing service.

Kokina S. 
Rating:
5.0

Customer did not leave a comment.

Calvin F. 
Rating:
5.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Chandra M. 
Rating:
2.0

Very rude and poor customer service

Kimberly M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Fast and efficient service at the desk and in the yard

Dane S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
3.0

Get a New Manager/ Supervisor that has a better personality.

KATRINA W. 
Rating:
5.0

Customer did not leave a comment.

VITALY L. 
Rating:
5.0

Extremely satisfied with my service.

JAMIE F. 
Rating:
3.0

While customer service interaction upon picking up our rental truck was up to par, a detailed explanation on imposed “after hour charges” would be much appreciated to ensure consumer can plan accordingly upon agreeing to renting truck. These charges alone will ensure I never rent from U-Haul in the future.

Brittney S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
2.0

The contactless pick up was ridiculously challenging. It took us 45 minutes of our reserved time to figure it out. Made even more frustrating by the fact that two employees seemed bored inside but were extremely unhelpful when asked a question. It felt like a very not fun escape room.

Dan L. 
Rating:
5.0

Just keep doing what you are doing! The staff you have working at this location is top-notch and made me glad I came here to rent a trailer.

KURT E. 
Rating:
4.0

Customer did not leave a comment.

EARL W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Make sure reserved equipment is ready at the specified time

Brian C. 
Rating:
1.0

Send me my monwy

Dennise R. 
Rating:
5.0

I'm telling all my friends to use Uhaul! What a great company! I could tell that other drivers envied me for being part of Team Uhaul. Hooray for Uhaul! Keep up the good work Team Orange!

Joseph D. 
Rating:
4.0

Customer did not leave a comment.

Jim C. 
Rating:
2.0

Customer Service is supposed to be excellent When I walked through the door it was like I wasn't supposed to be there or something I got the impression like I didn't have a credit card

MARSHIA W. 
Rating:
5.0

Customer did not leave a comment.

Lynn V. 
Rating:
5.0

I forgot to take photo of license plate so I could pay the Illinois toll road-license plate not on paper work! Contacted toll road maybe they can figure it out!! I finally found video on web in proper use of wood rails to secure cargo!! Had two pieces of furniture in back of truck so had to be secured!! Called u haul and looked on web site no guidance found!!

Ralph B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT M. 
Rating:
3.0

Good first experience. Employees are very helpful

Mark L. 
Rating:
1.0

Staff was extremely slow, and rude. Said they didn't have equipment that I reversed online, yet I was looking straight at it.

Starshawn G. 
Rating:
5.0

I enjoy working with the folks there. Very pleasant. I do my equipment rentals through them as well as obtain my propane. Drop off was a breeze.

Scott B. 
Rating:
5.0

Came prepared and pre-registered everything online. Easy pickup and easy drop-off.

Andrew D. 
Rating:
3.0

Customer did not leave a comment.

Alesia R. 
Rating:
5.0

Staff was great as usual. Truck was clean. Truck was worn out and desperately in need of front end work. Play in steering made it impossible to keep it in its lane.

Carolyn G. 
Rating:
5.0

Customer did not leave a comment.

Manny M. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
5.0

Everything went very smooth and they were very friendly and courteous. My experience there was great.

karen C. 
Rating:
3.0

return service - less than desirable

TAYLOR J. 
Rating:
5.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
2.0

Get employees that are make sure customers that have more difficult problems are taken care of properly. Employees was rude.

SHANTRESE W. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Easy and nice

William R. 
Rating:
5.0

Customer did not leave a comment.

Fhillecia S. 
Rating:
3.0

Customer did not leave a comment.

Lamont M. 
Rating:
3.0

Customer did not leave a comment.

Lawanda D. 
Rating:
4.0

Customer did not leave a comment.

Phil M. 
Rating:
5.0

Customer did not leave a comment.

PHILANDER B. 
Rating:
5.0

Na

samantha P. 
Rating:
5.0

Customer did not leave a comment.

emmanuel A. 
Rating:
4.0

Customer did not leave a comment.

Emily C. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
2.0

Although the staff who assist hooking up the equipment are always courteous and helpful I find the customer service from the front desk staff to be horrible. I have used this location more than once and have always had a similar experience where the front desk staff almost seemed bother to be serving customers or answering questions. Disappointing.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Sao T. 
Rating:
5.0

Customer did not leave a comment.

Jenen W. 
Rating:
5.0

The facility was extremely clean. The staff was speedy and they know what they were doing when I came to pick up the truck. The truck was clean and the return was quick and seamless. Excellent Job - definitely recommend!!

Jim B. 
Rating:
3.0

Customer did not leave a comment.

Carnell M. 
Rating:
4.0

The employees at the “return” area are Always very polite and kind🙏🏻

Anita E. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Willie B. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

BRANDUN R. 
Rating:
5.0

Customer did not leave a comment.

Samantha T. 
Rating:
1.0

To check carefully. Need more good workers. And need to improve good communication with the customer.

Mai ker X. 
Rating:
5.0

Customer did not leave a comment.

Leo A. 
Rating:
4.0

Bobby the customer service person. Did an excellent job of hitching the trailer to my truck. Very knowledgeable about the UHaul process. Thanks Bobby!

Theo W. 
Rating:
4.0

Customer did not leave a comment.

Terri t.  |  First Impressions 
Rating:
3.0

Worker had a nasty attitude and was very unprofessional.

CANDACE K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

GREGORY S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cheryl R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Malcolm R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TSHAI V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole D.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JAZMIN P.  |  Overall Experience 
Rating:
1.0

The communication between the phone reps and your office staff is way off. The phone reps misguided me so when I went in the office, I was told by the office staff that I was told wrong information.

TINA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN C.  |  First Impressions 
Rating:
4.0

I've used this facility for the past 3 or 4 yrs never had a problem. The staff was always friendly and helpful if I need storage space again i would definitely use u- haul again. Thank you for your service Penny Warren.

Penny W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEO A.  |  First Impressions 
Rating:
1.0

Still have yet to receive a call or compensation for my unit and furniture being covered with mice droppings!

darryl s.  |  Overall Experience 
Rating:
5.0

We need a short term space for vehicle and you fit the bill perfectly. Thank you.

Jeanne C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarshia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENNIS M.  |  Overall Experience 
Rating:
3.0

Needed to get in storage for a ladder and couldn’t I was late paying for unit and your facility had put a lock on that they could not open because it was frozen. There should always be on acetylene torch around for that issue. My kids mother received a letter that I was late with my payment a week and half after I paid it and then another week and a half later I get the same letter. Not good people don’t get notifications out early enough. I guess this is a reoccurring problem because when I went to pay I told her I never got a notice and she waive the late fee…been there twice and they still didn’t change the name to the correct name. Didn’t affect me I dropped the ballI was just thinking about others. Could lead to serious altercations. Fix ASAP! Thank you.

andre C.  |  First Impressions 
Rating:
5.0

Staff there were horrible with nasty attitudes each and everyone at ANYTIME I would call and/or go to the unit in person VERY UNPROFESSIONAL!

Alexis W.  |  Overall Experience 
Rating:
4.0

The only reason I am getting four stars instead of five is that the free month of storage that is supposed to come with a rental of a truck never seems to work out. I have had that experience four times in the past year and have never received a free months rent on the storage.

John B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LEONARD S.  |  Overall Experience 
Rating:
5.0

Great compassionate people

MICHAEL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jared R.  |  Overall Experience 
Rating:
5.0

Very nice helpful hard working people had good listening skill

Darlene A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA O.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tequila M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lovely M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TROY C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Fast, thorough, clean and friendly

Terri T.  |  First Impressions 
Rating:
5.0

They were Courtesy , patient and respectful of me as a person.

CHARLES M.  |  Overall Experience 
Rating:
5.0

It's a great place to put it things..it's great!!

Fred M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nonita S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NIYA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrill R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verbie M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TONIKA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Byron V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dalaina h.  |  First Impressions 
Rating:
4.0

Am good 👍

DARRON P.  |  Overall Experience 
Rating:
3.0

When i first got the unit i was greeted by a dead mouse. Found evidence of mice being in unit.

Donte H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeremy G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE J.  |  Overall Experience 
Rating:
3.0

My move out date was the 15th I received a call saying that my truck had to be moved by the 15th so I left the facility before the 15th

Markus E.  |  Overall Experience 
Rating:
5.0

The staff were excellent

Juanita S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAMLA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antionette G.  |  Overall Experience 
Rating:
4.0

KEEP UP THE GOOD WORK GOD BLESS!

Denise G.  |  First Impressions 
Rating:
5.0

Who ever the manager is , their doing a great job. The staff was kind an helpful. So thank them. Also let’s all stay SAFE.

Debbie H.  |  Overall Experience 
Rating:
3.0

Storage was broken into and the door was broken and even though i reported it to the office they madde no effort to fix right away..i had to secure the unit myself until days later

Patrick G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

terry s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cornelia B.  |  First Impressions 
Rating:
5.0

The staff was very nice and very helpful I will recommend uhaul any day I will use it in the future thank you for some best service and very friendly thank you once again.

Tammy v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antolia G.  |  Overall Experience 
Rating:
1.0

The stuff was not professional everytime I went in there. When I check out of my storage unit it took over a week. They kept say they would check me out but never did until 5 days later and they kept calling me saying I was late for rent even though I was suppose to be check out.

SYDNEY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

priscilla M.  |  Overall Experience 
Rating:
1.0

The facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn’t unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.

adrea c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Contina w.  |  Overall Experience 
Rating:
2.0

It took forever to check in. I stood at the counter for at least 15 minutes before I could get keys to the storage unit. The storage unit rented to me was too small for the 26 foot U-Haul truck that I also rented from U-Haul. There was trash everywhere. John David checked us in this morning though and he was awesome and very efficient. The outside guys were great. Inside staff not so much.

Makela M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy J.  |  Overall Experience 
Rating:
5.0

Extremely kind and most helpful.

SHARON E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

antwaun s.  |  First Impressions 
Rating:
5.0

Employees were very helpful

ANTHONY S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Contina w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myron J.  |  Overall Experience 
Rating:
2.0

Roaches all over the storage. The main door is never locked even after hours

Brianna D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trean g.  |  Overall Experience 
Rating:
2.0

They have rodents heavily and wouldn't repay the damage to my furniture.

vernon m.  |  Overall Experience 
Rating:
5.0

Thank you, I would recommend this storage site to all my family and friends.

Dennis B.  |  Overall Experience 
Rating:
5.0

I would definitely use this facility again.

Kokina S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce Andrea C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casandra G.  |  Overall Experience 
Rating:
4.0

I'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...

Lamonte C.  |  Overall Experience 
Rating:
2.0

I moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.

Deja W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pearlshearl a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trenton B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarnita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARAYSHA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genesis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERDA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anjunette h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeanette Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kathleen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gregory D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN V.  |  Overall Experience 
Rating: