Customer Reviews for U-Haul Moving & Storage at Good Hope Rd

4176 reviews

5701 W Good Hope Rd   Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

(414) 353-5850

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(414) 353-5850

5701 W Good Hope Rd
Milwaukee, WI 53223
(Corner of 60th and Good Hope Road)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Danaria H. 
Rating:
5.0

Customer did not leave a comment.

Antolia G.  |  Overall Experience 
Rating:
1.0

The stuff was not professional everytime I went in there. When I check out of my storage unit it took over a week. They kept say they would check me out but never did until 5 days later and they kept calling me saying I was late for rent even though I was suppose to be check out.

SYDNEY R.  |  Overall Experience 
Rating:
5.0

So far no problem with the facility

Kayode A. 
Rating:
5.0

Great customer service

Keith T. 
Rating:
5.0

Thank you for always having my trailer clean and ready to go!

ROB S. 
Rating:
3.0

Customer did not leave a comment.

DELANDA J. 
Rating:
4.0

Just keep up the great job 👍!!!!!

Roy O. 
Rating:
4.0

Customer did not leave a comment.

Milton H. 
Rating:
4.0

Customer did not leave a comment.

THOMAS T. 
Rating:
4.0

Online pickup system was horrible. Slow, confusing, didn't follow through. The woman inside this location was very helpful in completing my pickup.

Kurt C. 
Rating:
1.0

The staff is friendly and helpful. Unfortunately, the trailer was installed improperly - the ball wasn't captured by the hitch and so the trailer came loose and hit my truck while still in the uhaul parking lot the first time i braked. I was told an insurance claim was entered for me and I was to leave on my vacation (after a delay to deal with issue). i have not seen the insurance claim copy i was promised would be mailed to me to fix my truck bumper. please have the owner call me. thank you! Brian Woodnorth 414-801-5008. in addition the trailer had damage that i reported last time i rented and damaged my motorcycle last time - it wasn't fixed and so I fixed it this time before leaving the lot. why have us report pre existing trailer damage if uhaul does not intend to fix it???

BRIAN W. 
Rating:
4.0

Customer did not leave a comment.

PAMELA N. 
Rating:
5.0

Na for improvement. Gav was wonderful when checking back in the truck. He was professional and friendly and had a smile of gold.

LEN L. 
Rating:
5.0

Customer did not leave a comment.

Vigneshkumar T. 
Rating:
4.0

Customer did not leave a comment.

priscilla M.  |  Overall Experience 
Rating:
1.0

I had initially booked a truck from the Germantown location, only to get an email saying that I would have to drive down to Good Hope, which was inconvenient. Not sure why the Germantown location did not have a truck, but regardless... according to the website this location was supposed to be mobile pick up only on Sundays, but I arrived to find that the doors were actually open and people were working, so I assumed that pick up would be much quicker, but sadly that was not the case. There was only one person at the front counter and she was taking her sweet time. I only had two people in line in front of me and it took about 25'mins to just to get to the counter. Meanwhile, there were only two other workers helping her get trucks ready, and they moved slow as molasses, as if they had no purpose and that the customers would just have to wait. It was 45 minutes after my appointed pick up time that they finally pulled the truck around, and I had been told I would have to have the truck back by the original 6 hour deadline. I would've assumed that it since it took them 45 minutes to get the truck ready that my six hour time slot would have shifted along with it....that would have been the thoughtful and fair thing to do. Needless to say I will never rent anything from this location again.

CHRISTOPHER M. 
Rating:
5.0

The staff and customer service was great at this location… I would definitely recommend to a friend or family member.

LINETTE P. 
Rating:
1.0

Bad experience. Will NOT go back. I rent about 5 times a year

DAVID U. 
Rating:
5.0

Always a pleasure to do business with. Trailers Always clean and ready to go!

ROB S. 
Rating:
1.0

The facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn’t unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.

adrea c.  |  First Impressions 
Rating:
1.0

Listening to a customer concern is key. I was double charged and tried explaining that they charged me for 2 different trucks. They told me it was impossible even though I showed them the bank statement. Then later, hours after I received a call saying they reported the truck stolen.

ALECIA L. 
Rating:
5.0

Improve on your computer system. Already had a reservation but had to be served as a walk in.

ANDREW W. 
Rating:
5.0

People and service great.

Dennis G. 
Rating:
4.0

I was given a truck with about a quarter tank of gas for a rental from Milwaukee to Evanston, IL. I had no idea how big the tank was or the MPG (info that Home Depot gives you when you rent their trucks) , so I filled it up, at a cost of $80. I ended up leaving the truck with 3/4 of a tank. No credit was given, though I would have been charged $5.50 per gallon had I not returned the truck with sufficient fuel. Feels like I got robbed. A credit should have been offered!

JOSLYN H. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN R. 
Rating:
5.0

Customer did not leave a comment.

Kirsten G. 
Rating:
4.0

Everything went well.

Duwayne J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
3.0

Like skinned representative was kind of rude

ARLO H. 
Rating:
3.0

Gas tank was on empty. Because the tank was so low, gas was difficult to pump gas into the tank. Pick up location was changed and was way north for pick up, not very convenient and added drive time.

KRISTEN R. 
Rating:
5.0

Customer did not leave a comment.

Alan K. 
Rating:
5.0

Hire more customer service representatives to help clients. Wait time too long.

Cortez V. 
Rating:
5.0

Customer did not leave a comment.

Contina w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN W. 
Rating:
3.0

Customer did not leave a comment.

LUKAS JAMES B. 
Rating:
3.0

A lot of the dashboard light kept coming on while I was driving, including the brake light and battery light. I was nervous thinking the vehicle battery would die and the truck wouldn't stop. I needed the truck for extra hours and was charged for an extra 24 hours but I couldn't keep the truck for 24 hours!

SHONDREA H. 
Rating:
4.0

Customer did not leave a comment.

Mary G. 
Rating:
2.0

It took forever to check in. I stood at the counter for at least 15 minutes before I could get keys to the storage unit. The storage unit rented to me was too small for the 26 foot U-Haul truck that I also rented from U-Haul. There was trash everywhere. John David checked us in this morning though and he was awesome and very efficient. The outside guys were great. Inside staff not so much.

Makela M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

ALISON H. 
Rating:
5.0

Nothing

CURTIS K. 
Rating:
3.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

JEROME M. 
Rating:
5.0

Dave was great Thank you much.

MARCUS L. 
Rating:
1.0

I was supposed to get a trailer hitch installed on my car and tow a 5x8 trailer with my belongings. They called me at 7am on the Saturday of my appointment to tell me that they did not have the parts to install (just a few days before I was supposed to move). So, we had to come up with a alternative plan to rent a truck and tow my car behind it. This cost me about an extra $1,000. All that was offered to me was a $50 credit which I am not sure I even received. I understand supply chain issues going on right now, but it would have been nice to know weeks in advance that I would have to shell out an extra $1,000. I will never be using U-Haul ever again.

Sean S. 
Rating:
5.0

Excellent service and good vehicle.

RANDALL M. 
Rating:
5.0

Have rented from and dropped off at this location several times and I'm always impressed. Always professional people and very helpful.

Andre M. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
1.0

Customer did not leave a comment.

Nicole T. 
Rating:
2.0

Phone based driver license system takes forever and doesn't work well. Employees tried, but technology won't cooperate. Vehicle return process is not well marked.

Nathan L. 
Rating:
5.0

Davis do the good job

JACQUES Y. 
Rating:
5.0

The customer area was clean and organized. Staff was proficient

JAMES M. 
Rating:
5.0

staff was excellent and your software is fantastic!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

NICHELLE P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

Tammy J.  |  Overall Experience 
Rating:
5.0

David was exceptionally friendly and helpful!

JAMIE W. 
Rating:
5.0

The staff was friendly and helpful. The equipment was clean and in excellent condition. The store was clean and well organized. This made the unpleasant task of moving a bunch of stuff much easier and we got done much quicker than I thought we would.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

DARYL B. 
Rating:
5.0

Extremely kind and most helpful.

SHARON E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marlene G. 
Rating:
5.0

Patrice is excellent. Very knowledgeable, great customer service, and able to handle multiple customers at the same time.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL C. 
Rating:
5.0

Customer did not leave a comment.

Antolia G. 
Rating:
4.0

Customer did not leave a comment.

Noelle F. 
Rating:
3.0

More customer friendly. Put some type of freshener in your trucks. One out of the two I rented had a bad odor.

JESSICA C. 
Rating:
1.0

Hire new staff. The employees were playing with there children and talking. Arrived to pick up trailer and waited in line for 30 minutes. Then waited outside for another 30 minutes. This was not my chosen location. Never again.

DARLENE H. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
2.0

The phone never gets picked up No one check out my or took pictures of the tow dally that I took I could wait the whole day

ERVIN T. 
Rating:
3.0

The left lights on the trailer did not work. And, what's worse is the location you have indicated was our SECOND location. The location we were schedule to pick-up at was CLOSED. We waited one hour and then called the 1-800 number and waited over 30 minutes on hold until someone answered. They said they didn't know the location would be closed today, the day of our scheduled pick-up. Wow. We had to drive around and find a location and tell the customer service representative the address of the new location. Not the best way to start off the day when you're trying to load up for a move across the country.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
4.0

Would not recommed the website, horriblile!

John D. 
Rating:
5.0

Best location ever! Clean, inviting and everyone's a pleasure to deal with. Thank you.

ROB S. 
Rating:
5.0

i am rating where i picked up the vehicle i finally received to make the trip. The vehicle and location of unit we had ordered on line could not be accessed .

BENNIE C. 
Rating:
5.0

Check-in and check-out process was quick and contactless. Will definitely be back

Ronald P. 
Rating:
5.0

Daevid is awesome!!

SCOTT R. 
Rating:
5.0

The motorcycle trailer worked beautifully. I towed my motorcycle a total of 2,400 miles, without any issues. Thanks.

Dennis D. 
Rating:
2.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
5.0

Efficient and friendly service! I pulled up tot he drop-off location and was on the road again in less than a minute. I believe the employee who greeted me was named David, and he greeted me with a smile and made sure I had everything I needed. Well done.

Dorothy S. 
Rating:
3.0

Customer did not leave a comment.

NITA A. 
Rating:
5.0

Customer did not leave a comment.

ANGEL B. 
Rating:
3.0

Customer did not leave a comment.

antwaun s.  |  First Impressions 
Rating:
5.0

Ignition sticks, have to work the key a lot to get it started. Windshield visors do not clip in place, lock to unlock back of truck very difficult to wirk

KEITH W. 
Rating:
5.0

Staff was very friendly and got me set up quickly. Bobby was awesome and working his tail off. Have used this location a few times and will use them again for sure!

GREGORY S. 
Rating:
4.0

Customer did not leave a comment.

LATOSHA R. 
Rating:
5.0

Employees were very helpful

ANTHONY S.  |  Overall Experience 
Rating:
3.0

Truck was very dirty, AC did not work, and we had to drive over an hour from our preferred pick up location on a rental that was reserved a week in advance.

Jordan S. 
Rating:
5.0

Need no improvement everything well keep doing what you are doing

Willie G. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
2.0

Better organization with customer service

SHARIFAH A. 
Rating:
5.0

Actually have a truck available when and where you say it will be. Fix the app so it Actually works. Make wait times on the phone less than 35 minutes: how about less than 5 minutes!!@ you suck. Will tell everyone how bad it was. Truck was reserved for 7am. Got one by 1:30 pm App does NOT work for checkin at all. Already have many complaints online why isn't it fixed???

FREDERICK S. 
Rating:
3.0

The location needs to be a little bit more organized (e.g., where to go when you come to the location, and where to pick up a truck and where to return it). Also, the office itself seem to be a little messy (why was there a pile of stuff on the way to the front desk (in. the middle))? Finally, the truck itself was clean and satisfactorily-prepared (utility dolly and sheets where available for use), the front desk's receptionist were patient but they need to have a better attitude. I understand that work pressure sometimes get to us - especially in jobs that require meeting crowds - but having a mediocre or bad attitude won't make it easier for anybody.

SALAH A. 
Rating:
5.0

Customer did not leave a comment.

Contina w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Contina W. 
Rating:
4.0

Customer did not leave a comment.

ASHLEY S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Manuel M. 
Rating:
4.0

Everything went very smooth thank you. Very happy

TAMARA O. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
4.0

Customer did not leave a comment.

Felicia N. 
Rating:
5.0

The staff was very helpful and very friendly

ANTHONY J. 
Rating:
5.0

Everything was great

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

Jermaine H. 
Rating:
5.0

Customer did not leave a comment.

LARRY N. 
Rating:
5.0

Customer did not leave a comment.

Allen M. 
Rating:
5.0

Customer did not leave a comment.

FRANK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myron J.  |  Overall Experience 
Rating:
2.0

Roaches all over the storage. The main door is never locked even after hours

Brianna D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trean g.  |  Overall Experience 
Rating:
2.0

They have rodents heavily and wouldn't repay the damage to my furniture.

vernon m.  |  Overall Experience 
Rating:
5.0

Thank you, I would recommend this storage site to all my family and friends.

Dennis B.  |  Overall Experience 
Rating:
5.0

I would definitely use this facility again.

Kokina S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joyce Andrea C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Casandra G.  |  Overall Experience 
Rating:
4.0

I'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...

Lamonte C.  |  Overall Experience 
Rating:
2.0

I moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.

Deja W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pearlshearl a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trenton B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jarnita C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARAYSHA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Genesis A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VERDA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anjunette h.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeanette Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin R.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kathleen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gregory D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cobie H.  |  Overall Experience 
Rating:
2.0

For the most part the experience was okay. My issues were not consistent enough to give a "No" response to some of the above questions even though if there was a rating scale of 1 - 5, this location would be in the middle or lower. There was some kind of water leak into the indoor unit that I had that soaked the lower stacked boxes. The boxes then collapsed under the weight of the boxes on top and some thing got crushed. Clothing ended up having mold in them. All of the boxes on the floor were stuck to the floor and things that were wood had water damage. Dealing with the staff was a crap shoot. In person I've never had a problem. Especially in leaving the facility for the last time. That gentleman was VERY helpful. Any conversation over the phone was met with hostility. When a mistake, that was not mine was made, I was met with a nasty attitude.

DERRYL N.  |  Overall Experience 
Rating:
5.0

This business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.

jerry l.  |  First Impressions 
Rating:
5.0

Provide great customer service

Delando M.  |  First Impressions 
Rating:
3.0

I don't like the fact that you're told that you a given a month free when the free month is totaled into the first months rent it's no way a 5by10 should cost me 100.00 and then you're made to buy one of uhauls locks it's a ridiculously high price it's a rip off the second month is not free I paid for it in the first months rent And the lick was 10.00

MELODY H.  |  First Impressions 
Rating:
3.0

The move out process was frustrating and the staff did not follow up with me or finalize my request in a timely manner. Was told I was past due on payment and being charged a late fee, even tho I’d requested to move out weeks prior.

Emily W.  |  Overall Experience 
Rating:
4.0

I've used U-Haul before more than once.

Worship Center P.  |  First Impressions 
Rating:
2.0

Uhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed$780. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.

KENYA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LENARD P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

danielle m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEO A.  |  Overall Experience 
Rating:
4.0

Good customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.

Maya E.  |  First Impressions 
Rating:
4.0

Information was entered in electronically. Seem to take a little longer than I wanted. A lot of information was needed like a second phone number, and a second person to call. Took to long, and began to become annoying.

Darryl J.  |  First Impressions 
Rating:
1.0

I checked out of the unit early, I received an automated charge when I called to find why I was told to ignore the text for a resolution.

Patricia T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

francisca h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Derrick B.  |  Overall Experience 
Rating:
1.0

Very unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again

Jhotonne N.  |  First Impressions 
Rating:
5.0

Don't know the ladies name but whomever worked on 7-8-20.The 3 women that worked at the front counter to the 3 men there, were all helpful and nice. Thanks

Jarell B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alan S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony K.  |  First Impressions 
Rating:
5.0

Happy with my experience.

Patricia O.  |  First Impressions 
Rating:
1.0

the manager was so mean and not help full at all

neville k.  |  First Impressions 
Rating:
5.0

Nancy Hansen has home above and beyond to help us with a program to store legal files. Law firms have sustantial stira

jill w.  |  First Impressions 
Rating:
5.0

Sherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible

bethanie g.  |  First Impressions 
No reviews have been submitted for this location.

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