Customer Reviews for U-Haul Moving & Storage at Grand Concourse

Rating:

5.0

Never had any complains!

Rating:

5.0

Good services

Rating:

5.0

Good job !

Rating:

5.0

Very efficient and responsible 100000% on the clock

Rating:

5.0

The worker was very helpful my stay there was stress free thank you

Rating:

5.0

August of 2025 would have made 5 years. I moved out due to location. I needed a place closer to where I lived. This way I am able to utilize my unit without someone helping me to & from there. I will continue to rent there trucks as needed. I will say the process can be intimidating, the staff is very helpful & patient. Thank you for the great customer service that I received. Please continue with your professionalism, it eas greatly appreciated.

Rating:

1.0

I had scheduled a pickup at a different location and the day before I received a phone call that U-Haul had changed my pickup location to the Bronx instead of in Manhattan (remarkably, nothing was available where I actually lived, in Queens). Especially for such a large company and all the money I paid to rent the truck, the pickup process was remarkably inconvenient, which was furthered by the last minute location change.

Rating:

5.0

While I was waiting in line, I took the time to observe all the employees on duty. I have to say, everyone was extremely friendly and helpful—except for one young woman, who stood out for the wrong reasons. She was short, had dark skin, and long hair. Unfortunately, her energy and attitude toward customers came across as negative to me. Because of that, I did my best to avoid her and hoped to be assisted by someone else. When it eventually became unavoidable, I gave her a chance—but my concerns were confirmed. I chose to say I was finished and waited to be helped by another team member instead.

Rating:

5.0

Everything went well, good service and attention, thank you

Rating:

5.0

Very friendly crew they exchange the trailer and loaded my furniture and belongings to new trailer rewired my truck in back end but said my smart junction box was bad so no taillights had to drive only during daylight but mad it too south Carolina in a few days.

Rating:

5.0

THANK YOU

Rating:

5.0

Please when they say reserve before hand please honor that and not change last minute because prior customer did not return on time and they have to be sent to different location at last minute or change size of truck not very professional otherwise Why do reservations before time I had a very great person was able to honor my reservation after it was told to go somewhere else she was great and I was able to get truck where my reservation was done thank jehova for good people otherwise everything went great

Rating:

2.0

The price was too high and constant price increases. my experience with multiple the lazy front desk workers and one had the nerve to be rude also. Seems as if they want you to do their job. When asking question some only want to refer you to self service. If I could do it myself I wouldn’t be standing at this front desk with questions. Actually attempting to close out my account was a 2 day process and I was told everything was done and they still tried to charge me fee for the storage unit. But I received a follow up call and at least the final unnecessary fee was taken care of.

Rating:

3.0

The person who hooked up the trailer was awesome! Great customer service.

Rating:

4.0

Improve your Internet, access or website, had a couple of issues where it kept freezing in the process of trying to rent the car or truck. The staff at this location were quite helpful, Sanoussi was very helpful. I did have a rough evening last night and this morning, but he made his check-in as easy as possible. Thank you very much. Overall, I would use U-Haul again via this method

Rating:

4.0

Good location and clean vehicles

Rating:

5.0

Employees was very helpful and respectful this location is definitely one of the best Uhaul I've been to

Rating:

3.0

The facility did not contact me to inform me that the automatic payments I set up were not going through. My property was sold after being given a small window of notification.

Rating:

1.0

Poor customer service and rude

Rating:

4.0

I had a great experience with the staff. I felt like they went above and beyond to get my business. Everyone was pleasant to interact with.

Rating:

5.0

El aire acondicionado del vehículo no está bueno no enfría

Rating:

5.0

👍🏾

Rating:

5.0

The only problem I have is when you are making reservations for truck. It is a little bit hard to understand how to put everything on your phone by yourself. I think you should go back to letting the people that work at the store help you with the computer. It's a little frustrating

Rating:

5.0

Customer service representative on ""Point"" .

Rating:

5.0

Ninguno

Rating:

3.0

Ensure there is adequate gas in the van before renting and accurate milage from previous rental. Both things were a complete failure in satisfaction. The gas tank almost on empty and milage incorrect prior to rental time.

Rating:

4.0

The staff was friendly and helpful however the requirement that everything be done by the customer via their phone is ridiculous. The staff person had to basically do it for me via my own because of an issue getting the OTP. Self check in should be an option, not the only way. If there was a competitor in the area, I would chose them over Uhaul because of your check in process.

Rating:

5.0

Have earlier and later hours, and make it easier to return the trucks. Trying to get a code on the phone was a disaster for me, I'm not tech literate. I returned the truck before the time required and because I wasn't able to receive a code on my phone for over 30 minutes! I was deemed late in returning the truck, when I actually returned it 30 min. early. Also, the store hours are not feasible for someone trying to get an early start. However, the staff at the location that I rented the truck from were friendly, informative, helpful, patient and I just can't say enough about them! this is my go to store from now on.

Rating:

3.0

Maintain and clean the cars. Don't switch the cars at the last moment for a less presentable vehicle. I got the car with less that 1/4 of gas (not good), return it 1/2 tank (not get reimbursement or a thanks). Also becareful with the odometer ( it was higher than show). Take pictures of everything.

Rating:

5.0

Friendly, helpful staff !

Rating:

4.0

Staff is good, could be better. Truck cabin was clean, but cargo area was dirty and smelled like horse manure. It seems the last customer was transporting that and did not clean it afterwards.

Rating:

2.0

Well, I have felt that it is a company that is stealing from its customers and lying to them. Now I am solving a problem where they are stealing an extra $300 from me. It is a bad company and I am going to report it.

Rating:

5.0

Very nice staff thank you so much for making my life easier God bless

Rating:

5.0

Less mileages, but everything else was great.

Rating:

5.0

Thank you!

Rating:

5.0

As a first timer, I received a friendly assistance from a female worker who made my experience enjoyable.

Rating:

5.0

Tiempo extra

Rating:

5.0

Sam was very helpful and knowledgeable about my service

Rating:

1.0

Counter under-staffed, had to wait 10 minutes to buy boxes. Was unable to help with mobile check-in. Mobile check-in complicated and lengthy and when I finally was "approved," the app gave me incorrect directions. It sent me to a van down the street, where I left my stuff by tie side of the van, then back to the key drop. When I got to the key drop, there was no key. The attendant told me to click that I had "received the keys" and then made me wait for another van. When I returned, the attendant told me to do it myself through the app. I had to take so many pictures that my phone died --- the van had no phone charging capabilities at all and there was nowhere else to charge it. Overall, really poor and subpar experience and there are many other van rental options, I will not use UHaul again.

Rating:

5.0

Employees there are great have patience to help us with the logging on the phone know how to speak to customers just great

Rating:

4.0

Great Service, clean area and new equipment

Rating:

5.0

Great service for 10 years being with you

Rating:

5.0

Thank you!

Rating:

5.0

It was a good experience.

Rating:

3.0

I had difficulty with the gas gauge. It seemed lower than indicated. I failed to take a picture of it. I traveled less than 20 miles, put in four gallons of gas and they say I didn’t put enough gas. Also the odometer wax in miles originally than converted to kilometers and I couldn’t change it back.

Rating:

5.0

The staffs are nice to me always from the office to parking lot.. You can’t always please everyone.

Rating:

5.0

Abc

Rating:

1.0

The reason I’m giving this review is because upon my arrival to this location, it was two employees seated by the counter of this location that they were rude when I approached to them to ask a question and their answer to me was not even verbally what they did was grimaced to my question very unprofessional and disrespectful, because I went there to receive a service for what I paid for not to ask for money to anyone🚫 ❌🚫

Rating:

5.0

is very very good transportation think you very much UHAUL

Rating:

3.0

Extremely dirty inside the back of the truck. About 15 smokes blunts, trash, bloody napkins, and even a syringe! I was on a time line and didn't look at what the trash actually was when I oriangally picked it up.

Rating:

5.0

No complaints

Rating:

5.0

Bien

Rating:

5.0

Convenient location, excellent staff, well kept facility. The only thing is that the hours are a bit off.

Rating:

4.0

Everything went well. The truck, the radio the signals everything was fine. It’s just that the truck was dirty on the outside. It needed washing as far as the windows and the side windows on the left and right outside of the doors other than that, it was perfect. Just need to clean the cars on the outside.

Rating:

5.0

Nice

Rating:

5.0

It was the best experience and outstanding service, the staff and Manager went above and beyond to assisted,inform, and communicated professionally. Uhaul Team exceeded expectations. I’m grateful and Thankful to God that I store my two storages with Uhaul. My property and I was safe and secure in and out. Not only will I refer and share my experience about the Grrandconcourse Uhaul, but if I needed Storage again I would do business again with Uhaul. Tha Thank you

Rating:

5.0

Staff was great, very helpful and informative. They took their time to explain everything to me.

Rating:

5.0

Tremendous customer service.

Rating:

5.0

I would only suggest that you keep your present staff, especially the young man that seemingly handles a lot or most of the rentals. He is professional, direct, and quick to help you in any way possible. Such a pleasure to do business with.

Rating:

5.0

Staff was very friendly from the person inside when we picked up the equipment to the men outside working. Very respectful, clear, and kind. Very happy with my service at this location.

Rating:

2.0

It was not this location's fault, but we were extremely upset to find out that the U-Haul location we scheduled at was overbooked. Completely threw off our plans for moving day.

Rating:

5.0

Thank you so much

Rating:

5.0

I like U-Haul

Rating:

5.0

Thank you so much

Rating:

5.0

The BEST Storage I HAVE EVER ONE TO TEN IS Eleven

Rating:

3.0

I was promise a 1st floor unit without stairs and I got the total opposite.

Rating:

5.0

Sam provided great service when I initially went into this location for truck rental. Roberto and Khalia provided me with exceptional help and service when I returned to rent the storage unit. I am truly grateful to them all for my making my experience amazing. Thank you.

Rating:

5.0

Place was clean and secure. Stuff was helpful and friendly.

Rating:

4.0

The rooms are dark.

Rating:

3.0

STAFF WAS VERY RUDE.

Rating:

2.0

1. I was shown wrong door to unload my stuff (which I have a proof before getting the truck), I hit the truck. I had to pay extra even though I had an insurance. Owner of the truck (Elbert) told me this happened multiple time and staff is showing wrong door. (which you can see on the notes of owner of the truck). Then I complained. Customer service told me that I paid less?? and they are doing me a favor?? and skipping the payment, but if I complain further they will recharge me the extra. I feel like I was threatened and my complaint was ignored. I did not expect this move from such a big company. So I wouldn't recommend or use u-Haul services again.

Rating:

4.0

Way too expensive

Rating:

2.0

Venita (Benita?) of Customer Service did a fantastic job!

Rating:

1.0

UHaul does not provide partial reimbursement for portion of last month that storage unit is not used. unethical.

Rating:

5.0

Mickey and Lisa were extremely helpful in checking us in and in showing us how to unload and move our stuff from the U-Haul truck to the storage. It was very efficient

Rating:

4.0

Continue to have helpful and reliable staff members and to install some kind of air conditioner ventilation system!!! Overall I am please with the facility functions!!!

Rating:

4.0

This facility kept my things for over a year. Nothing was damaged or altered. I was never given a issue with anything. It was all smooth.

Rating:

4.0

Excellent customer service all around. Location and facilities themselves are average. However, every customer service interaction I had was really above & beyond, both over the phone and in person. They were clear communicators, helpful, and kind. In particular, on move out day, one of the managers, Sam, was the only one working due to sick coworkers . He managed a very busy day all by himself with grace & incredible efficiency considering the situation. He deserves a raise. Thank you for all your help, Sam!

Rating:

4.0

Always helpful

Rating:

1.0

Way too man issues for one trip. From a mix up with the truck, to issues getting help at both uhual locations, from employees. Worst experience I ever had in 48 years of life. Even the cost kept changing on several occasions and seemed irrelevant that I set up my reservation a month in advance. Plus employees at both locations, complaining C about who’s fault the mistakes are from, the over the phone employees or the location employees.

Rating:

1.0

Will never use anymore charges are rediculas

Rating:

5.0

The location of the facility is centrally located in the Bronx Every person to enter will hopefully be as satisfied as I am Incredible experience and I've been using UHaul Trucks since 1980.......

Rating:

4.0

Staff was friendly and quick!

Rating:

1.0

The check out staff was being disrespectful as I was checking out my storage unit. I wish I had better staff with communication skills and who knows the meaning of working with people and acknowledging the fact that we spend our money to get service the professional way. It the two young females did t want to work on the Sunday they could have stay home I mean it I do t know what’s going on with the staff hiring process but please step up as recommended.

Rating:

5.0

Your Representative was EXCELLENT! Clear, helpful and professional.

Rating:

3.0

Could not return the vehicle early on Sunday and was being charged for bringing back the vehicle early? Should be the other way around? Be a good thing?

Rating:

4.0

I moved out of the storage unit before my payment was due and didn’t get a parcel refund and it’s not stated in the contract so that information should have been given to me during my approval of the storage unit

Rating:

5.0

Very pleasant experience would recommend due to manager and staff being great the best location to travel to and from and next to the train .

Rating:

1.0

Thanks

Rating:

5.0

Amazing staff. They were so helpful from beginning to end

Rating:

1.0

When I went to complete the move-in paperwork I was treated horrible! Francia Guzman was so annoyed during the whole process she treated me like I was nothing. She rolled her eyes at me and gave me an attitude the whole time. I felt so stupid and even wanted to cry. I went in at 6pm she looked at her watch and that’s when her whole attitude changed.

Rating:

5.0

Greet location clean and well lite storage facility definitely store here again if needed.

Rating:

5.0

Everybody was great no complaints

Rating:

5.0

Good service 👍

Rating:

5.0

Thank you !! 😊

Rating:

3.0

I’m having an issue about returning the van I rented. That I had to return to the store and get it straightened out hopefully the staff understand my frustration that the problem would be handled. I am not happy with this issue. Still waiting !!

Rating:

3.0

Staff at this location are not terribly helpful or accommodating

Rating:

1.0

My sofa was littered into trashbin and stained. The manager called to argue after I filed a complaint, and provided with no resolution.

Rating:

5.0

Micky the manager a righteous man may God bless him always

Rating:

5.0

Will rent this facility again if need be.

Rating:

4.0

Make it so customer have 24 hours access thank you kalihil el Bey

Rating:

5.0

I would like to commend Sam he helped me with the booking process. He was friendly and humorous. I recommend he gets promoted soon.

Rating:

1.0

Uhaul overcharged me and stole my money

Rating:

5.0

I like the facility I like to employees they're very nice and kind and they help you out when you didn't know how to use the card properly

Rating:

4.0

Thank you for securing my mother’s items well.

Rating:

5.0

I love the access hours and the feeling of security should I need to access my stuff early in the morning and late at night. The environment is comfortable, not hot. I love that the bathrooms are easily accessible and the staff was very accommodating and pleasant. Thank you

Rating:

5.0

Always a pleasure to rent vehicles and store at this location. Mickey,Sam, Anthony, Christa, and Franchesca always administer excellent customer service and are there for you when u need them.

Rating:

5.0

Ms Francis was extremely helpful to my needs I thank her very much

Rating:

4.0

Great! No complains

Rating:

5.0

All about the excellent.

Rating:

4.0

First time i went automated lights near my unit didn’t work. When I cleared out my unit it still didn’t work.

Rating:

5.0

Mickey, Sam, Francesca and Anthony always assist me with either my business storsge needs or vehicle rental. They are always courteous, professional, and exceed expectations. It makes my decision to do business with Uhaul an easy one. Cudos to the team at 383 Grand Concourse

Rating:

5.0

The entire staff at 383 Grand Concourse were very professional and helpful during my move. I will highly recommend them to family and friends.

Rating:

4.0

Mickey was great! So was Alfredo! Anytime I needed assistance at the facility I was able to rely on them, even when they were assisting outer customers. I would use UHAUL GRAND CONCOURSE again.

Rating:

3.0

Will do after first month's storage.

Rating:

2.0

YOUR CUSTOMER SERVICE REPS AT THIS FACILITY ARE VERY PUSHY AND VERY OBNOXIOUS MOST OF THE TIME. THEY ALSO USE A VERY CALLED ME RIGHT AFTER MY 40 DAY COVID HOSPITALIZATION DEMANDING TO KNOW WHY I HADNT PAID MY STORAGE. I FINALLY GOT MY STUFF OUT THIS PAST FRIDAY AND ALOT OF IT WAS DAMAGED BY RATS. NEVER AGAIN. THANKS.

Rating:

5.0

The staff were excellent and helped us throughout the process. Really appreciate their efforts!

Rating:

5.0

The employees were always kind and helpful

Rating:

5.0

Always great customer service.

Rating:

3.0

The location it’s self it’s well maintained, everything is always cleaned and neat. The biggest issue here is the lack of communication and the manager is not very customer friendly. There were times I would be calling and emailing with no response, the only way to get anything resolved is to actually go in. I had an issues and called, left VM, left emails and even called customer service with no return calls. I would get a reply if I emailed an a specific employee on staff but never when I reached out the the manager. When you go in stores, the employees tell you that they are ignoring the phone calls on purpose because it is too busy.

Rating:

5.0

Always enjoy renting at this location. Mickey, Christa, Anthony, Francesca, and Sam always make the decision to rent with uhaul an easy one. Will definately continue to rent in the future whenever I need a storage unit again

Rating:

5.0

Krista was amazing!!! Amazing representative for the continued excellent experience I’ve had with uhaul and someone I hope to get to meet again when I’ll at this location. The guys I met in the service department out back were equally helpful and supportive of my wonderful experience. You have a great team at this location! Keep up the great work. You made me feel at peace and well taken care of.

Rating:

4.0

N/A

Rating:

5.0

The young lady was very professional

Rating:

5.0

Great and convenient location. Excellent customer service from Mickey, Crystal, Sam, Anthony and the rest of the staff at grand concourse

Rating:

5.0

Mickey Crystal and the team at 383 Grand concourse always make my decision to remain a customer an easy one! Cudos to them for providing excellent customer service

Rating:

5.0

The wait was long, but the service was good and the facility was very clean and well lit.

Rating:

4.0

My only tiny little criticism is that I needed to get a circular lock that is for U Haul storage units. So my locks that I had wasn't suitable nor acceptable, but that's ok. At least I was able to rent out a van, load and unload all on 1 day. And they had carts available to move heavy items from the van to the unit. That was helpful.

Rating:

5.0

I was at this location for approximately 10 years! It was time to clean-up and get all the memories placed elsewhere! Bittersweet! The staff and Mickey have always been so helpful and pleasant! Thank you to all of them!

Rating:

5.0

Only thing I didn't like is that it gets very hot during the summer

Rating:

4.0

Having had a previously negative experience and still waiting on communication from the management on a pote goal way forward I mot likely will not be using this unit after all but I'm giving it the full month to be certain.

Rating:

5.0

Excelente

Rating:

2.0

Poor customer service experience

Rating:

5.0

El mejor de USA

Rating:

5.0

Francis was very helpful and pleasant

Rating:

5.0

Doris was polite and considerably patient with showing multiple units for me to choose the right size for my belongings. Thanks to Micky for his outstanding customer service.

Rating:

1.0

The bathroom was dirty and glass on floor low lights no bathroom paper to wipe very very dirty

Rating:

3.0

The facility was neat and clean but extremely hot it was 100 degrees on third floor every time I went there moving things around I almost passed out along with my 1yr old. Staff seem to not care how hot it was up there. Spending to much money for me be be unable to move with cool air. That facility where the units are shouldn’t be that hot.

Rating:

5.0

This is always my 1st and only choice when I need to store items. Ease of access to the freeway..subways and overall staff experience when renting vehicles

Rating:

5.0

A special thanks to Mickey at the Bronx U-haul storage center for his help during my move in/out process. I sincerely appreciate him making a stressful experience so much smoother. Sincerely appreciated.

Rating:

5.0

Son muy hamable

Rating:

1.0

I will never rent from Uhaul again. I will warn friends and family against renting as well.

Rating:

4.0

It was a good day

Rating:

5.0

Mickey, Anthony ( Francesca...hope i spelled that right lol) and the rest of the team at 383 Grand course Uhaul always provide excellent customer service. I am a frequent customer because of the cleanliness, convenient access hours, and extraordinary customer service from ALL staff. Will continue to do business at this location in the future

Rating:

5.0

Can you please email me my last month bill.

Rating:

5.0

Thank you for the help and support Mikey.

Rating:

3.0

Bad experience one day I came a half hour before closing the office closed while I was still in the building at my storage unit elevator stop working I had to call using the elevator emergency phone someone came show me out the back way I had storage I was taking out I had to drag it through the parking lot to the front entrance so that I could load it up and leave HORRIBLE experience never again!!!! UHAUL should have a closing announcement for all customers to hear which it does not !! take note make an announcement to notify people what is going on!!!

Rating:

4.0

While the facility is very clean and well run NYC rodents are still a problem. I only saw one during a visit, there are many visible traps around. I can honestly state that my belongings (stored for six months) were not at all effected by them. And, I checked to make sure. The facility does make sure that you are not leaving garbage or storing food or other inappropriate materials. It was very easy to get in/out with my SUV and their rental trucks. The access hours worked great for me (5am to 10pm). I would definitely use them again.

Rating:

5.0

Muy agradecido con su servicio de excelencia. Muchas gracias

Rating:

4.0

Friendly staff clean unit conveniently located

Rating:

4.0

24 hours access would be better

Rating:

5.0

The people at this location are very nice and friendly

Rating:

5.0

Manager Micky and the entire team at this location always provide excellent customer service. Move in was fast, easy, and the way the uhaul is organized makes it easy for customers to navigate

Rating:

5.0

El lugar muy conveniente y buen personal

Rating:

5.0

Great customer service and the young lady who help me was very helpful thank you guys

Rating:

5.0

Great location

Rating:

5.0

Turn on the AC for all the other floors you can literally die from the heat.

Rating:

5.0

Staff was extremely helpful and courtesy!

Rating:

5.0

Thank you, for these 4 yrs

Rating:

2.0

It’s bad when you can’t arrange payment installments. When I want to speak to the manager they don’t reply or return calls. Very unprofessional.

Rating:

5.0

The people was courteous the place was always clean and whenever you need help they always had your back anybody else need a place to store these things I will send them to y'all nice knowing you goodbye

Rating:

5.0

Mui busno

Rating:

4.0

The only bad experience for me was that I could not change the date of payment this was an ordeal for me as im retired and my benefits come once a month an I was always late on payments and incurred additional fees that affected my budget needs thus policy you have should be reviewed and changed its horrible experience. Im sure as a business you want to make as much money as you can however the cost of people loosing precious memories. As I have lost after two years of paying for my unit I couldn't keep my. Payments and had to donate all of my belongings Im sure im not the only one that has lost I did try to change that date via emails or calls that was a shame did not get answer and the only solution I was given was to pay two months in advance this was a hardship for my budget as a paying customer allowances should be made for long term renters. I have no complaints about the facility just the policy Thank you! Alba Quinn

Rating:

5.0

Staff always was helpful and knowledgeable about services provided. Every time I came to the business I was given 5 star service. Thanks to Mickey and his team.

Rating:

2.0

My stuff had a lot of water damage and I'm not very happy because I lost over $300 in damage.

Rating:

1.0

My issue isn't with the facility or the people who manage it but with the overall business model as a whole. I reached out last year saying raising prices during a global pandemic (even if it was a scheduled increase) was predatory and someone with real power should do something about this. I said I didn't need to speak to anyone about this at my facility because no one there has any power to change prices and procedures handed down from corporate. I STILL received a phone call from my storage facilities manager which quickly devolved into him insulting me and saying "they don't set prices"; I already knew that. I was shuffled to the side and insulted by someone I almost specifically asked not to speak to. I've given your company a lot of money over the years during the most trying times in my life without complaint. I will never give you another because of this and will discourage ANYONE who asks me from doing any business with you in the future.

Rating:

5.0

Great staff and excellent customer service

Rating:

1.0

Most of the people I dealt with at UHaul were disrespectful, rude, and not helpful. On top of that, I’ve waited for an hour plus countless times on the phone just to get to a customer service rep. Noone takes down notes, so every time I get to someone I have to say my story over and over again.

Rating:

5.0

Only thing I would say, I transferred my storage unit to bigger unit and the new unit needed to be swept as there was a lot of dirt on the ground. I didn’t have the time to go and ask to have it cleaned up, but for the future this should not have been the case.

Rating:

1.0

Employee’s are very unprofessional and seem to make their own hours for the location I should never be denied access to my belongings before closing time

Rating:

3.0

Prices are higher than average, customer service is not at an all time high.

Rating:

4.0

The upper mid level units need some device to help customers access the unit better

Rating:

3.0

The staff were slow and kept on asking it each what to do next.

Rating:

5.0

How prices don’t increase

Rating:

5.0

Excellent team at this location.

Rating:

4.0

The space is a bit small hoping to start running my business out of it so it’s not gonna work and I will have to move it to a bigger version especially once I finally get to talk to the manager who wasn’t there today as well yesterday but I’m going to come tonight.

Rating:

5.0

To me, U-Haul Moving & Storage at Grand Concourse was more than just a storage , Very clean and close to the Subway and lots of parking space too. Employees are polite, Supportive and helpful . Thank you ☺️

Rating:

5.0

Krista (spelling might be off) was very friendly at helpful! I would highly recommend using the facility. The spaces are smaller than most assume, so I would recommend checking out the units prior to fully committing to a locker. But, I believe they are willing and able to work with you to find the right storage unit.

Rating:

4.0

My only criticism is the lack of being able to get thru on the telephone to talk to someone at my site without being on hold for 10 minutes sometimes more

Rating:

1.0

Terrible customer service. Didn’t honor the free month promotion when renting a truck. The manager was so mean when I spoke to him over the phone. I constantly complained that my key card never worked to which they replied “it doesn’t matter”.

Rating:

5.0

Excellent staff. Thanks to Lilly and Francia! At 383 Grand Concourse location in the Bronx! They were amazing!!! They deserve a commendation for their customer service skills. They greet everyone with courtesy and respect. Very knowledgeable on the services UHAUL provides. Again, I can't say enough on their professionalism. They offered me the perfect storage unit and I appreciate how they insisted on helping me find the perfect unit and truck rental.

Rating:

4.0

My only complaint is the price. Uhaul is way too expensive. I started out paying a little over $160.00 and then there was a price increase. The cost per month became $179.00. The price should be lowered.

Rating:

5.0

Once Micky Sayers was in charge of the facility, everything was well taken cared. Yes I will recommend this u haul facility to any one who also takes good care if the place and respect the rules. G Grimaldi

Rating:

4.0

Most of the female staff were/are not pleasant

Rating:

5.0

The lady in the front can be a little more nice when greeting people.

Rating:

5.0

I never worried about my things. There was never a doubt about the safety of them being there. I maintained up to three units there from 09/2017 until 11/2020. Thank you!!!

Rating:

4.0

The only problem I have is getting through on the phone. The wait time is ridiculously long.

Rating:

1.0

Make sure to enter with a lot of tissue if you have allergies. Tis is the dirtiest most disgusting place I have ever rented from. The bathrooms on any floor are NEVER clean/cleaned, so nasty. Always stinks. Other than that the place is ok,

Rating:

5.0

My only problem over the years was the bathroom not being clean in the third floor it shouldn’t be like that. When the bathrooms downstairs is never thst dirty. I had a few storages and I will say you guys are the best and I appreciate the time when being late with the rent. God bless stay safe

Rating:

1.0

Absolutely horrific experience with U-haul from start to finish. I reserved a truck and storage unit online and with the Promotion of one free month of storage. I go to pick up the truck and they tell me they have no more trucks available so they give me a fan. Okay, fine, fair enough, not a big deal. Then I go to the storage unit and while I'm at the desk, the employee refuses to honor the free month of storage with a vehicle rental. I told her that I called them earlier to confirm that they'll honor the free month and they said YES over the phone and hung up on me. I get there and she tells me that they won't honor it, nor is the promotion valid for their location. I then ask why does it say it is available on their website? Crickets.... I wish i didn't cancel my reservation with Public Storage and went with them.

Rating:

5.0

Thank you!

Rating:

4.0

Customer service was great. Especially the manager was very kind very professional. Storage facility was clean. But was unhappy by the amout of mouse and rat droppings in my storage unit. With all my stuff in it and kids items alot had to be thrown out because of mouse/rat droppings. We use to have a second floor unit but once me moved to a ground floor unit rat/mouse droppings problem. Overall if it were not for the mouse/rat droppings U-Haul storage great company great customer service prices not too bad.

Rating:

5.0

The staff was excellent, they went above and beyond the call of duty, especially when you consider the current pandemic and stress levels are at an all time, i felt like i was in good hands, thanks to the great folks at U-Haul. I will definitely recommend U-Haul to all my friends and family Nicholas Garrick

Rating:

3.0

The stairs to my storage unit made it difficult because some on the items were heavy to carry

Rating:

4.0

Easy process

Rating:

4.0

In the few years I had the rental, the fee kept being increased. Over that time the increase worked out to be about a 40% increase in the monthly fee with no apparent change to the facility or service provided.

Rating:

5.0

Thank you for the excellent service.