Customer Reviews for U-Haul Moving & Storage at Grant Rd
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

260 reviews

2423 N Palo Verde Ave   Tucson, AZ 85716
(Off Grant Rd)

(520) 795-5687

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(520) 795-5687

2423 N Palo Verde Ave
Tucson, AZ 85716
(Off Grant Rd)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I was most impressed by employee Marquavis Cooper. He was very professional, friendly and supper helpful. A great employee and worker.

Robert P.  |  First Impressions 
Rating:
3.0

No comment at this time. Have a wonderful day.

CEDRIC H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arlette c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaniqua F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albert A.  |  Overall Experience 
Rating:
5.0

Cooper was very helpful....I would like his help again.

Tracee T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellisa s.  |  Overall Experience 
Rating:
5.0

Mr. Cooper was awesome . He really helped me out. You need more employees like him. Asset to UHaul.

WILLIAM C.  |  First Impressions 
Rating:
5.0

Great, friendly, polite, and very professional, greatly costumer service.!!

tranie g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg N.  |  Overall Experience 
Rating:
5.0

I would like to commend you on the courtesy and professionalism of your staff. I originally made a reservation at the Bensen Hwy. location online, but they did not hold the reservation. Luckily the Grant Road location had an available location. They were contacted, held the container for me, and were very knowledgeable when assisting me. They also arranged for me to drop the trailer at the same location so I did not have to drive all the way back to Bensen. Please pass along my thanks to your staff.

DAVID S.  |  First Impressions 
Rating:
5.0

Staff were very helpful and courteous

Logan D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

grace h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela E.  |  First Impressions 
Rating:
4.0

Very helpful staff who made sure that any and all questions were answered

Paul K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul K.  |  First Impressions 
Rating:
4.0

Everything was fine only thing is make sure before you rent that the location of your rental is. I had a walk in inside but there was hardly no room in the hallway so after lugging my big long sofa over there it literally would not fit because I couldn't get it in at an angle as it was too long so I had to take iti back home kinda bummed out about that but really I should have checked out the dimensions to get me sofa in at an angle before I rented it .other than that nice helpfull. Staff

Jay H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Ryan R.  |  Overall Experience 
Rating:
3.0

Called and told them unit was empty but got a email saying I owed another month. They need to relay the message to management.

Dave B.  |  Overall Experience 
Rating:
1.0

When we finally got access, the unit was disgusting, with a giant box of poison and leaked sticky stuff all over the floor. Will be canceling immediately.

Angela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juliet O.  |  Overall Experience 
Rating:
4.0

There were someone else's things in the storage that was assigned to me, and i had to wait in the heat until they sent someone out to take off the lock and then take out the remaining items.

queen a.  |  First Impressions 
Rating:
4.0

The only problem i had was my totes and a few bags getting knocked down somehow. They were securely stacked so wouldnt fall on their own. Also white powder and sticky stuff appeared on floor when i only had dishes. Clothes, and books stored in unit. If i encounter the need for storage again i will return to UHaul

laura b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

toby c.  |  First Impressions 
Rating:
4.0

Your employees that work at this location were very customer satisfaction as there main goal, each time I had to go inside you store I was treated very well, very happy employees.

Shirley P.  |  Overall Experience 
Rating:
1.0

There was no lighting in the storage unit and I bumped my head and it was dirty

Estella R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael A.  |  First Impressions 
Rating:
5.0

Storage unit was very secure and clean. Will definitely use them again for any future storage needs.

Jennifer W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria Y.  |  Overall Experience 
Rating:
3.0

I wasn’t able to get through over the phone to cancel because of extremely lon on hold. I tried on 2/25 and 2/26. I was billed for another month on the 26th. I’d like ti get a full refund. I can be reached at 520 256.7352 Steve Reiner

Steve r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giovani M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kate S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIKE M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert E.  |  Overall Experience 
Rating:
5.0

I've rented from U-Haul before other locations in other states and I've been locked out even if my bill is paid so I left in angar before and had very bad service this one seems to be okay I'm still unsure but I guess I'll find out

george b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rafeal R.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

mike b.  |  Overall Experience 
Rating:
4.0

I just had an issue closing my account because I couldn’t find the key to my lock, one employee was helpful, the other was not.

stephen a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jair K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Serene S.  |  Overall Experience 
Rating:
3.0

The lanes were inaccessible with uhaul trailer so I ended up canceling and going elsewhere so I could pull up right to the unit and pull through.

Joseph P.  |  Overall Experience 
Rating:
4.0

Hard to get out

Paulette F.  |  First Impressions 
Rating:
5.0

Your manager Ms. Biron has great customer service. Very professional and helpful.

Adalberto R.  |  First Impressions 
Rating:
5.0

Thankyou

Ron W.  |  Overall Experience 
Rating:
5.0

UHaul staff member Marquavis Cooper was extremely helpful, provided me with everything I needed, and answered all my questions.

Matthew Q.  |  First Impressions 
Rating:
1.0

I came to U-Haul to have a hitch installed. I was told that the hitch could not be installed unless I remove the spare tire stored underneath my vehicle . According to the staff the spare tire was too big. At that time I understood that access to that tire could only be done by removing everything in the van at the back , lifting up the carpet and using a tool to lower the spare tire . Because I had no place to put all my stuff during the installation I thought that I wasn't even going to be able to install the hitch but your staff informed me that I could Avail myself of your storage rooms for this purpose . So I returned the next day and went through the procedure of renting and then using a storage room because I thought I had to. I am a 72 year old woman and In the Heat of the day had to take all of my stuff out of the van and then later put it all back in. When I picked up my car after the installation the staff did not inform me how to actually access my spare tire knowing that I had the wrong information. There was no reason for me to go through all of that unnecessary work. Access to the spare tire is a very simple process as I found out when I went to replace it. I found your staff to be friendly professional but I'm pretty disappointed. That was a lot of unnecessary work and an extra day well I'm trying to prepare to travel. It was exhausting. Yes I'm pretty disappointed. I did not take it up with them when I found out about the information that have been withheld I just did not have the stamina. I needed to move on. Thanks for the opportunity to describe my experience here

pam s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

pam s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darlene S.  |  Overall Experience 
Rating:
5.0

KIMBERLY WAS VERY NICE AND TOTALLY HELPFUL

Joe P.  |  First Impressions 
Rating:
2.0

My property was stolen and I got no resolution.

Steven G.  |  First Impressions 
Rating:
5.0

I have been with UHAul for over a couple of years, and have nothing bad to say about the place. I have been through some rough financial times, and UHaul have really been there and worked with me during that. It shows that they really care about people and it's not just about the money. And "THAT" goes a long way with me. Thank you, to all the staff at UHaul!

DAVID R.  |  First Impressions 
Rating:
1.0

Paid for a outdoor unit, but when i show up, there is no outdoor access unit. Still waiting on refund.

HEATH C.  |  Online Move In 
Rating:
5.0

May I recommend that the large Dumpster by Building A be moved? It's full, and is partially blocking the road if anyone is parked close to it on the other side.

Jennifer R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

brigitte m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Selena N.  |  First Impressions 
Rating:
5.0

Very nice and helpful and answered all my questions great experience

Rafeal R.  |  First Impressions 
Rating:
5.0

The truck ran great, no problem's !!!!

gerald l.  |  First Impressions 
Rating:
5.0

Agent Marquais (sp?) was very efficient, friendly and knowledgeable.

Rowena M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

mike b.  |  First Impressions 
Rating:
5.0

Perfect

Carmelo G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tina L.  |  Online Move In 
Rating:
1.0

The unit is not 8x8 as was told to me when I rented it, the inner dimensions measure 7x7 and there's a post in the center that makes the room extremely hard to use. Also the pin pad on the row my unit is on, on the inside of the facility is not responsive. You can get in, but not out so I had to wait for someone to walk by to swipe my card on the outside pin pad to let me out of the facility. No one was answering the intercom button or the phone at the office. It was a miserable move in experience to put it bluntly, I'll be moving my things ASAP.

Megan c.  |  First Impressions 
Rating:
5.0

I did everything online. There was no staff interaction. Very convenient.

Tina L.  |  First Impressions 
Rating:
5.0

Quick and easy signup / move in was uneventful. Thanks!!

Robert E.  |  First Impressions 
Rating:
5.0

The ppl working at that store made me feel like part of the UHAUL family because they took the time to explain something's that I had addressed previously and to make sure that I was completely satisf

Paul B.  |  First Impressions 
Rating:
1.0

I was literally trapped inside your storage facility for 50 minutes because your "system was down". Nobody answered MULTIPLE intercom buzzes, no way to call the office direct. Call center didnt answer

Nicholas C.  |  First Impressions 
Rating:
4.0

Friendly employees. Thankyou

Larry G.  |  First Impressions 
Rating:
4.0

The 2 guys there were GREAT, the best customer service and friendly, but knew what they were going

Shirley P.  |  First Impressions 
Rating:
5.0

very good and efficient.

Riner A. 
Rating:
5.0

The lady at this location,i believe her name was sherol (store manager )!, she was great, perfect customer service, she went over and beyond for us. Thank you so much! , even when i returned the rentol the male they had was great.

KARINA V. 
Rating:
5.0

Gauda, the person who helped us at the location, was efficient, friendly, and totally helpful. We had such an excellent experience here and we will come back again when we need to rent a truck. Thank you!

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

curtis B. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
4.0

Maybe get new springs for that truck--made clanking noises

herbert S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

Myles B. 
Rating:
5.0

I called unsure of what I needed to do to make a move happen, that same day! My father fell and wanted to move in with me and I didn't want to let another day and another possible injury pass. They helped me reserve a truck and connected me with uhaul moving to provide me with a moving company to help load and unload! It was great!

JERRY M F. 
Rating:
5.0

Thank you all! Gauby (hope I have her name spelled correctly) was wonderful! This location is so nice, well kept and helpful! HIGHLY recommend!

BARBARA S. 
Rating:
5.0

Gauby provided fantastic customer service. I believe the other employee was named Shelley Amber or Amber Shelley. Great job too.

FRANCES M. 
Rating:
5.0

convenient location; pleasant staff

SCOTT K. 
Rating:
5.0

Gaby was very helpful and friendly. The truck was ready when we arrived. It handled very well and was easy to drive (even backing up!) Thanks so much for making our move so simple.

mary B. 
Rating:
5.0

No improvements necessary, I went into this location bummed about all the work ahead and Gauby, the women helping us was so cheerful she turned my whole attitude around, I left excited and motivated!

JESSICA G. 
Rating:
5.0

As I have said before, your manager, Gauby, is wonderful and courteous. I am so glad she is there. My Mom passed back in May, then in September my place flooded. She has been a great encourager to me. I now have two units. Thanks much! Margo

MARGO T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Excellent service and communication….reasonably priced…. accommodating for extra time needed to move without extra fees….would highly recommend this location!!

CHRISTINE M. 
Rating:
5.0

There is really nothing. You have a very courteous and reliable, Manager, Gauby. I have had a unit there for several years. Thank you and God bless. Margo

MARGO T. 
Rating:
5.0

Nothing!

MARGO T. 
Rating:
4.0

Customer did not leave a comment.

bryan C. 
Rating:
4.0

This is a very nice experience. The officer is very friendly.

Man Y. 
Rating:
3.0

No one was there when I dropped off my truck. I had to wait for 5-10 minutes to get someone to return my truck. There should be some sign at the very least indicating that someone has stepped away from the desk.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Adam D. 
Rating:
5.0

The woman that helped us at this location was excellent. Friendly and helpful and thorough. I plan to go back there next time we need a truck.

Patricia M. 
Rating:
2.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Gauby Wilderson, General Manager, was very helpful and friendly. She provided excellent service. Would recommend this location to everyone who needs a moving van.

ANNMARIE L. 
Rating:
5.0

Free coffee at pickup! :-) Otherwise just keep doing what you are doing.

Marc C. 
Rating:
5.0

Customer did not leave a comment.

DAve R. 
Rating:
5.0

Mark all the areas with scratches. Make the customer more secure about these scratches on trucks.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
1.0

Charged me double, and then when I called back to get my money refunded, the "manager" (I called back later and she was not the real manager, she just said she was) yelled at me and hung up on me while I was in mid sentence.

N'DIA B. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Excellent customer service. She had everything I needed, even on short notice, and was very helpful, clear, and professional.

lukas J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Customer did not leave a comment.

Philip S. 
Rating:
4.0

I never was told anything about the extra fees tagged on if you use the blankets and dolly. I knew they were "locked" for a reason.

aida V. 
Rating:
3.0

Fast, helpful service. Thank you.

gabe P. 
Rating:
5.0

Customer did not leave a comment.

CAITLIN C. 
Rating:
5.0

Nothing -- your staff was professional and courteous, and everything was perfect!

Autumn S. 
Rating:
5.0

Wonderful customer service, friendly. Very clean too. This was an easy transaction for me and I will use them again if I need moving or storage.

Victoria K. 
Rating:
5.0

Just keep doing what you are doing! Thank you!

Wade J. 
Rating:
5.0

Customer did not leave a comment.

FRED K. 
Rating:
4.0

Customer did not leave a comment.

BRENDA A. 
Rating:
3.0

on the phone they should have told me that there were two uhaul locations next to each other. their directions were good but because i didn't know there was two different locations right next to eachother i still got confused and it was a waste of everyone's time

MOLLY B. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

We really needed this van. The people at this Location were very helpful. The van did all that we needed.

pamela S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
3.0

This place owes me. I asked about a deposit, told no. I asked if I could pay with a different form of payment at the end of the day, told yes. Both answers were wrong. Very upset and unhappy!!

KRISTIN W. 
Rating:
5.0

Gauby is so extremely helpful, courteous and knowledgeable. we actually moved our moving date forward one day because we wanted to wait to rent a truck from her location. I would recommend her, and am in fact recommending that my mother use her location for her next move. Highly enjoyable, always reliable.

Justin S. 
Rating:
5.0

Very helpful and friendly!! Thanks.

DEBRA N. 
Rating:
1.0

Dont go to this location. Staff is rude, they dont care about anything except there money. Drugs were found in the cab. They accused us of putting it there.

BRIANNA Q. 
Rating:
4.0

I do not recall the name of the lady who helped me but she was absolutely amazing. Very helpful and great customer service. The location could make use of a sign to make it easier to find however

CHRISTOPHER G. 
Rating:
4.0

$1 per mile was a little pricey.

Melanie B. 
Rating:
5.0

Corine was fast & efficient!

GRACE C. 
Rating:
5.0

The environment was very pleasant and inviting and the employee was very helpful.

ARIANA G. 
Rating:
5.0

I was very pleased...best service ever

John V. 
Rating:
5.0

wonderful and very helpful service!

Todd N. 
Rating:
5.0

Corina was very friendly and helpful. I will be sure to go back to this location when needed.

HEATHER C. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
3.0

Customer did not leave a comment.

michael N. 
Rating:
1.0

The owner was a miserable and rude person. I'll never go back there and i'll make sure no one I know will either.

Ana D. 
Rating:
5.0

Customer did not leave a comment.

Duan C. 
Rating:
5.0

Great service!

ANDREW C. 
Rating:
4.0

Excellent, prompt and cordial service. Absolutely no complaints.

RAYMOND F. 
Rating:
4.0

None the representative was very nice fast and friendly.. Just what I expect from a top notch operation :)

john G. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

Customer did not leave a comment.

DHEERAJ G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

Customer did not leave a comment.

LUCAS P. 
Rating:
5.0

Customer did not leave a comment.

WESLEY J. 
Rating:
5.0

Give customer full tank of gas upon pickup.

Neil S. 
Rating:
5.0

Customer did not leave a comment.

Nirmal M. 
Rating:
5.0

It went well. Pick up an drop off was much smoother than imagined. Very friendly service.

Brian C. 
Rating:
4.0

Van was brand new and in excellent condition. Quick check in and check out.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

KRISTEN C. 
Rating:
4.0

frist time renting at u-haul, to make sure to tell the customer you have to retured the item where you rented it, and cant retured it to any other u-haul place. This info would have been very helpful, save time and driving time. But everything else was good

Diana S. 
Rating:
5.0

I will definitely rent from this location again. Great experience.

RICHARD B C. 
Rating:
5.0

Friendly staff. Had the equipment I needed. When I rented the truck, I was going to keep it a little after hours and the process to drop off the truck was simple and without hassle. Would definitely recommend.

Korey B. 
Rating:
3.0

Customer did not leave a comment.

STEVE W. 
Rating:
5.0

Gauby is awesome.Allways helpful. I had a desperate issue. Gauby saved my Butt. I was falling apart whe I called her for help. She handled my issues so quick, she fixed it before I had a chance to quit whinning about it. So happy to have her on my side

robert B. 
Rating:
4.0

Nothing to say, the ladies who I dealt with were very friendly and informative.

Ryan M. 
Rating:
2.0

Customer did not leave a comment.

DANIEL W. 
Rating:
4.0

Customer did not leave a comment.

ALLYSON M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY L. 
Rating:
5.0

Gauby was extremely nice - great customer service! She was able to answer all of our questions and explained everything thoroughly. She also threw in some extra miles for us on our one-way rental to make sure we made it all the way to our destination.

MEGHAN S. 
Rating:
4.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

great service, nice!!!

jiahan L. 
Rating:
3.0

Customer did not leave a comment.

Stephanie G. 
Rating:
1.0

The woman who rented us the truck was extremely rude.When I asked her how old the trucks were.She said if you don,t like what we have why don,t you just go somewhere else! I would have but we were pressed for time.She gave us a beat up old truck with 177,000 miles and told us to do an inspectio of it. I told her there were so many demts and dings on it I didn,t know where to put them all on the small piece of paper.then she showed me a chart of all the charges we,d be responsible for if there were any blemishes on the truck.WE treated her with mush more respect than she deserved!She should not be dealing with the public at all!!! On a side note the younger woman we returned the truck to was very pleasant.

TERRI K. 
Rating:
4.0

Customer did not leave a comment.

Karina G. 
Rating:
4.0

Customer did not leave a comment.

BILL R. 
Rating:
5.0

Very good customer service, very friendly and efficient

Mikala M. 
Rating:
5.0

Customer did not leave a comment.

marcus D. 
Rating:
5.0

Customer did not leave a comment.

Sean T. 
Rating:
4.0

Staff was very friendly and also very helpful!

Gregory C. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN H. 
No reviews have been submitted for this location.

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