Customer Reviews for U-Haul Moving & Storage at Greenbrier

Rating:

5.0

Great customer service

Rating:

5.0

I always feel welcome when I visit this location. They treat me respectfully and professionally. Always an easy transition.

Rating:

2.0

When I got there it was no one outside to help or tell me what to do. Then an associate told me he wouldn't help me take my car off the hitch and tried to charge me on the side to do it. I had to explain that I paid for assistance to load and unload it. He then proceeds to help but seem aggravated. He didn't even remove the chain from my axel and I almost damaged my car. Also I'm now seeing I was charged for handing him my keys but it was before 7pm and they were still open and my truck wasn't due until the next day. So how did I get a after hours fee? This wasn't a good experience!!!

Rating:

5.0

I got a deal for two days with 100 miles, then I did it, thanks.

Rating:

5.0

Nothing everything was fine with me.

Rating:

5.0

Very easy process

Rating:

3.0

Windshield cracked, vehicle dented, drop off wouldn’t let us log in

Rating:

5.0

N/A

Rating:

5.0

Professional, on time. Can’t say enough good things.

Rating:

5.0

Kayla took good care of us. Thanks

Rating:

1.0

Unsatisfied customer. I returned the van at night on the same day I rented it out. Dropped the key in the Dropbox. Received the receipt via email the next day showing I was charged for two days. When I called and spoke to the assistant manager and explained, he basically had a too bad attitude. He told me I needed to check in online when I returned the van. I told him I didn't know about an online check in. It was not mentioned to me. But he insisted he mentioned it and it's also on their policy. He was not willing to reimburse me for the 2nd day charge. Even though I returned the van hours before my 24 hour rental expired. He just kept repeating, "it's our policy", like a robot reading a script. BAD customer service. Needless to say, I canceled my future reservation and will be going to another U-Haul rental. Unfortunately, I still had to reserve a truck with U-Haul, but at a different location. Avoid the Greenbrier location if you can. They'll rip you off.

Rating:

5.0

From the time making my reservation to the day picking up my trailer I was greeted by an enthusiastic employee. Hooked my trailer up. Highly recommended

Rating:

5.0

Great customer service - easy in/out. Positive experience overall!

Rating:

5.0

thank you

Rating:

5.0

Short wait when renting and when returning. Very quickly connected and disconnected.

Rating:

1.0

Manager and assistant manager needs a class on how to treat customers. Manager doesn’t listen, just talk. Can’t except responsibility for defective product. I explained to her that the mechanic stated my wiring was faulty on my vehicle is why the lights stayed on. She said the mechanic is not the manager. This was said to me after I spent $170.00 to a diagnosed. But she said she knows nothing about hitch and wiring. I had an 8:00 appointment to get the wiring replaced didn’t get it done until 10:00 am . The only person that listened and help me was this kind gentleman name Jack. We put the inside molden back together. That was left unfinished by the first mechanic that had some little kid running inside the hitch section. I just it was his son. I don’t think I’ll ever go to that U-Haul for anything. I took Lashaun to make a phone call to get things moving and they still put me on hold . Never again. And I’m still out of $170.00 for false information.

Rating:

5.0

I had a trailer hitch installed and I waited there for it to be completed. The service was excellent and the staff was VERY friendly!

Rating:

3.0

My storage units ceiling was moldy and falling through. I have photos.

Rating:

5.0

The loader and unloader worked quickly with no hassles. Thanks.

Rating:

5.0

Great bunch of people

Rating:

4.0

Not a big fan of using cell phone for all my transactions........

Rating:

5.0

Huge shout out to Kayla Fraser!!! We had an issue with the lights not working on the truck we were using to pull the trailer we reserved. We came all to Virginia to haul my daughters things back to Florida. Kayla made a few phone calls and was able to rent us a 10 foot truck for the price of the trailer I had already paid for!! She took 10 tons of weight off our chests and made getting our daughters things happen!!! Thank you isn’t enough for the customer service she gave us that day!!! We appreciate you!!

Rating:

5.0

The truck was not a good driving truck. It was very bumpy. It seems it needs a tuneup.

Rating:

5.0

Team at this location is absolutely amazing in what they do.

Rating:

5.0

Drop off staff super helpful

Rating:

5.0

Nothing! The young man who helped me was fantastic. He checked me out, helped find and attach the trailer, and when I brought it back the next day, he met me outside to unhitch it. He then let me know I was good to go. It was an awesome experience, and I'll be back!

Rating:

5.0

Staff was quick and efficient with processing my reservation and getting me on my way. Thank you.

Rating:

3.0

Very busy, not taking the care they should. Probably look for another provider in future.

Rating:

3.0

When I went to pick up my online reservation my truck wasn’t where it was supposed to be for pick up, in fact it was behind another truck so I had to wait while I was set up with a different truck & my purchased dolly was not inside the truck

Rating:

5.0

Add cruise control!!!

Rating:

5.0

Associates were very helpful and timely.

Rating:

2.0

The gas meter was not accurate with where it was supposed to be. I was charged for gas when the meter read something different. I took a picture before I left U-haul. I said something to the lady when I returned the equipment. She said that I had to tell her 15 minutes after renting, however I was never told that.

Rating:

5.0

Quick and easy return 😌

Rating:

5.0

The back of the truck had some trash in it when I opened the rear door. Not a big deal but I cleaned it out so I wouldn't get blamed. It was a great deal since I had few miles to go.

Rating:

5.0

NA

Rating:

2.0

The location is easy to get it. I was very disappointed that a vehicle that I picked up at 7:00 a.m. had a gas level just about E. The very first thing that I had to do was go put has in the truck. Additionally, the paperwork said that the truck had a quarter tank. I called the 800 number and sent a picture. They adjusted the paperwork appropriately. Also, the keys were not in the lock box. I had to wait to speak with someone to get the keys to the truck. Just not a great experience it was just a bad start to a long day.

Rating:

5.0

Great service!

Rating:

3.0

Be sure to explain that your workings do not check in vehicles that are brought in 10 minutes before 8. The guy told me if it was a 10 foot truck he would but I had the truck back at 7:54pm the office closed at 8pm. I rented a 26 foot truck. Did not like how I was treated at the end.

Rating:

4.0

There is no way to improve on my most recent experience with U-Haul. It was 100% the smoothest I've ever had.

Rating:

5.0

Owner was very helpful and even saved me money.

Rating:

5.0

Only issue, but not a true problem, The windshield, side windows and mirrors, VERY dirty, Did not fully notice till I was in the road, I still give the experience a five star. Truck and staff perfect

Rating:

5.0

Excellent work

Rating:

5.0

It was all smooth and perfect thanks

Rating:

5.0

The two ladies, one who checked me in and the one who checked me out were great. They were hardworking and professional.

Rating:

1.0

I'm very disappointed with my experience!!! I checked the truck out myself and once on the road I noticed a yellow light on dashboard that was alarming. it was the light that come on when there is an issue with my tires, (like low air pressure) while driving on highway 64-W the tire blew out and I almost loss control of the wheel. I was able to get to the side of the road and I called roadside assistance. My attendant asked me to step out on the busy, dangerous highway to take pictures of the defected tire although I expressed how nervous I was just sitting here because of the speeding traffic. I had to deny her requess several times. after that the tow truck driver called me to apologize because he stated he was given the wrong location. The mix up information caused me to wait on the dangerous highway for over an hour for a job that i was told wold take 30 min. once finding out about the wrong location being provided to the tow truck driver causing a major delay in getting me help I called back to voice my complaint with roadside assistance. I was told they would have a supervisor reach out to me. I still haven't heard one word from a supervisor and planned on calling back today. I decided to leave this feedback to see if anyone follows up with me or will I still need to reach out after making my matter known via this message. VERY DISAPPOINTED WTH MY UHAUL EXPERIENCE. I also was told that they would be apart of the entire experience to ensure everything went well and I was safely back on the road but that didn't happen either. after voicing my complaint and requesting a supervisor I never heard from anyone from UHAUL other than the fact that I returned the truck early on Sunday instead of Monday because the light was still on even after the tire was changed and I no longer felt safe in the truck I parked it on the lot and left the keys in the drop box.

Rating:

4.0

Everything went well

Rating:

5.0

The truck I rented was not completely on full, yet the checklist stated it was. It was only about $6.00 off. But it was ok.

Rating:

3.0

At checkin trucks were backed up into traffic, which was problematic. I came and parked in a space and did the checkin through the app which seemed to make the employee very upset when I dropped the keys off. If we shouldn’t do checkin via the app we should be told upfront or disable the option. Additionally, there was almost an accident with the trucks backed up so far into traffic.

Rating:

5.0

The millage is rigged on trucks

Rating:

5.0

Keep up the good job

Rating:

5.0

No lines to wait to pickup reservation of Trailer Staff assisted and super helful too

Rating:

3.0

Where I do use other Uhaul services often, such as having trailer hitches added to my vehicles, renting trucks amd trailers. I would recommend renting a storage unit from you all as the pricing for closet size storage was extremely high in my opinion compared to other storage companies. Which is the main reason I removed my items and took them to another company.. I do believe in what I'm paying for should match and to gauge that I shop round. In saying that anytime I've had to do other types of business with youa I've had a great customer experience as the staff is always helpful, polite, and experienced. Renting trucks, trailers, placing hitches and buying boxes Ithe prices you've offered Noone usually can beat its just the storage rentals are a bit pricey for me.

Rating:

5.0

This store and staff stands out above all others. Excellent service and very clean. A pleasure to give my business to them. Manager and team work well together, and have improved the overall experience tremendously. Thank you!

Rating:

1.0

The equipment was not available when I reserved it. After waiting for close to an hour we gave up and came back following day

Rating:

4.0

My only issue this time was that the trailer was very dirty; like it had been down a gravel/dirt road in the rain. Wasn’t a major problem, but could’ve been hosed off. Otherwise the service at rental checkout was great. It was busy and the young man behind the counter worked two computers at one time to get everyone taken care of, nice work man!

Rating:

5.0

N/a

Rating:

5.0

General Manager Kayla Fraser and her staff run a tight ship. That being said, they were always available to help with answers to questions pertaining to storage units, packing essentials, truck/van rentals and assistance, if needed in finding local movers. As a result I was pleased with the storage unit I rented for the duration of the lease. Thank you, V. Anderson

Rating:

5.0

N/A

Rating:

3.0

Gate codes won’t work even with me changing them 2nd. U can make up numbers to get access to the gate which is insane to me.

Rating:

5.0

Both inside and outside help very friendly and accommodating. All were very professional and very competent.

Rating:

5.0

Uboxes are the way to go, readily available and super convenient. Go U-Haul of greenbrier! :)

Rating:

5.0

Convenient . Manager Kayla was pretty awesome! This location very professional.

Rating:

5.0

I also had a trailer I towed from Maine. When I left I was not sure where I would be staying so I picked a random uhaul to drop it off at. I ended up picking this center to rent the storage locker because it was closest to where I ended up staying. The drop off uhaul for the trailer was about 20 minutes away but this ctr. was gracious enough to let me drop it off there saving me time and driving in this busy traffic. THANK YOU!!!

Rating:

4.0

I would like to thank Kayla for her outstanding customer care. She is articulate, knowledgeable and exemplifies excellent management and leadership. I would highly recommend Kayla for corporate management training of other property managers. Kayla is an outstanding asset and represents the Uhaul brand with aplomb and stellar excellence.

Rating:

5.0

It was a pleasure to store our household belongings for 8 months. U-Haul Storage at Greenbrier was exceptionally clean, dry, the area was clean of all debris, driving in and out of the unit area was simple, and the roads were amply wide. Our unit never had any insects, never had a moisture concern, and the staff was always courteous and kind. Thank you!

Rating:

5.0

Staff super accommodating . Fast checkout.

Rating:

4.0

I'm very pleased with the convenience and service.

Rating:

5.0

Kayla the manager is very polite easy going also one of the best people person I know..

Rating:

5.0

Very helpful when I had a problem. Thank you Kayla!!

Rating:

5.0

Great experience with the staff and manager! Definitely an improvement over our experience 3 years ago…everyone we dealt with was professional and actually did their jobs vs our experience 3 years ago where we waited 10 minutes to be acknowledged and then we ‘inconvenienced’ the clerk by actually being a paying customer…

Rating:

3.0

Don't understand how I owe so much. Please send me a proof of what I owe

Rating:

5.0

They really helped me out. Had already purchased a unit, but it was to small. I was able to get another unit with no problem.

Rating:

4.0

This U-Haul facility was great but the locations I used in South Carolina to rent the equipment to come up to Virginia were absolutely awful, sent me to three separate locations to get a truck I reserved days prior, so unorganized and slow it was an absolute nightmare. As well as the truck I was given had multiple issues with the ramp and I almost broke my foot when the ramp pulled out too far and did not have a safety precaution to prevent this. Would never recommend U-Haul again and wish I could go back in time and go with another company.

Rating:

5.0

I have always had public storage over the years and switched to uhaul. Best place ever to get storage. It was clean and it didn't smell old and moldy like some. And the best part is they don't constantly raise your rent! Will never get storage from anyone but uhaul!

Rating:

5.0

Easiest way to get a storage unit. First time doing it, and it was incredibly easy and seamless.

Rating:

5.0

Best place ever to rent a storage unit from

Rating:

4.0

The second lady was helpful but the first person I spoke with, a man was not. I left Detroit and U-Haul there put the wrong drop off location and the man was telling me to call or take the truck to the location listed on paperwork but i had an email from uhaul that said location I was at and spoke with phone Rep at U-Haul which reserved it. I moved from Detroit to Chesapeake, why would I want to drop off a truck in another part of Virginia??? I called the number he gave me and was on hold for awhile. The lady came and heard what was going on and called for me, got right through. If she had not helped me I would been figuring out how to drive to another part of Virginia I never heard of to drop off a truck. So I'm grateful for her help. I don't remember her name or if she was the manager but she wasn't dismissive like the first guy .

Rating:

5.0

Excellent customer service Autum was great

Rating:

5.0

U-Haul always comes through keep up the good work guys.

Rating:

5.0

Autumn and her team were very professional and polite, I didn't have to wait and was greeted with a smile as soon as I walked in. Thanks again!

Rating:

5.0

Staff was super friendly and went above and beyond for me, definitely coming back to this location next time moving needs arise.

Rating:

5.0

Autumn and the team always take excellent care of me when I come in... thanks for being so consistent.

Rating:

5.0

Only problem I experienced was a leak in one of my units.. it damaged my mattress, but the staff (Autumn) showed me what I need to do to resolve the issue.. She is AWESOME!

Rating:

5.0

I love renting with U-haul because the experience is always easy. Life is already hard, no need to add to it. Thanks U-haul!

Rating:

5.0

The staff was very friendly kind and helpful and the storage was very convenient to me.

Rating:

5.0

Thank you U-Haul for being number one in great service

Rating:

5.0

Top rated business and staff

Rating:

5.0

The people where super helpful!!!

Rating:

2.0

My items were completely filled with huge spiders and spiderweb’s. The roof was coming down which allowed dust to cover my items.

Rating:

5.0

All was Well and the Best! Very Trustworthy.

Rating:

5.0

Very good job!!! This young lady was so professional and help ful.Thank you so much,

Rating:

5.0

Everything was great the only thing was that due to bad weather because of the hurricane the power went out and equipment went down. I feel like you guys should have a back up generating on sight

Rating:

3.0

There were too many bugs in the storage unit that got into my items

Rating:

1.0

thick layer of dirt on all my belongings and lots of roaches!

Rating:

5.0

No complaints. Storage unit served it's purpose for us.

Rating:

5.0

Great service. The GM was excellent to deal with on an insurance claim. Great team at Greenbrier

Rating:

5.0

The manager went above and beyond expectations. My situation was a difficult one and they worked very well with me.

Rating:

5.0

The process of getting a storage was fast and easy, to be able to drive up to the storage and load it with a big Uhaul truck and still have enough space was awesome!!!!

Rating:

5.0

That crew of ladies there rock!!! EVERYTHING WAS AWESOME.

Rating:

5.0

Always has the storage or equipment I needed.

Rating:

5.0

Everyone at this location were so nice and friendly. All of the employees and staff were always available when I had any questions or concerns.

Rating:

5.0

The staff at Greenbier U Haul are the best the sre the nicest people around.

Rating:

5.0

Outstanding service and hospitality. Highly recommend to anyone that needs your services

Rating:

4.0

They are constantly busy. They will take your name and number.They will call you back, when something opens up. I also constantly looked on line. Summur at the Chesapeake location was very helpful too me. She’s The Who took my information and saw through too the end I got what I need as for storage place especially for time in moving my furniture out my house for getting for remodeling my home. Cecilia!

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Really liked that uhaul provided a lock for free.

Rating:

5.0

I was actually looking at using a competitor, but after an AWEFUL customer service encounter with the competitor I decided to call U-HUAL. From the moment the call was answered to the time I completed my paperwork at the office the customer service has been explementary. Everything was explained to me in detail, no questions, no surprises, easy peasy. I even got a larger unit than I was looking at the competitors place at a cheaper price and better access hours bonus! U-HAUL wins my business and my recommendations, all because the competitor uses a call center and those folks do not know the policies/program, wouldn't/couldn't answer my questions and could care less about me as a customer.

Rating:

5.0

We love this Uhaul location, mostly because the staff is so professional & knowledgeable . The staff ( especially Krista, Summer, Autumn, & Christy are so VERY helpful & efficient, if they tell you something, you can believe them. When we have had issues with incorrect information from other Uhaul locations ( even out is state locations), we can call the Woodlake location in Chesapeake to get “ straight answers”! Those ladies are true gems!

Rating:

5.0

Great experience! Employees very knowledgeable Thank you all!

Rating:

1.0

The staff there is off the chain and I'm talking about the store manager that steering Greenbrier the Caucasian one the one with all the tattoos Herring her friend they are very rude and very disrespectful I need you guys to take your time out to look over your cameras and you guys will see how they treat the the clients that's coming in your U-Haul services this is not the first time that I had a problem with your staff members over there at U-Haul they do not know that communicate and she was very rude to me when I went to close out my account I already spoke to a personnel about this a few days ago if you have any questions you can feel free to give me a call my number 502-907-9453 I will be able to feel you in with as many details as possible about my experience with you guys at U-Haul

Rating:

5.0

Very busy site, but the employees were fast, professional and courteous. Overall a great experience.

Rating:

5.0

Great staff

Rating:

5.0

Great service and very professional staff

Rating:

5.0

Always professional and never a problem.

Rating:

2.0

The mice and rats are terrible and have destroyed a lot of my things!

Rating:

2.0

The internet system for truck pickup was horrible. I was not in the system appropriately because after completing the online prompt they said I owed $16 so the computer would not send me a code. I was delayed and ascertaining the truck had to call the 1-800 number and had people standing around to help me move my father's belongings from one jurisdiction to another. I arrived for the storage they said the storage unit was not available and they had no record of my reservation horrible horribleu

Rating:

5.0

Helpful and friendly staff.

Rating:

5.0

The staff at greenbrier we're super helpful and engaging..keep them all!

Rating:

5.0

Tiptop!

Rating:

5.0

Immediate help when I walked into the building. Fast, friendly service and was done with reserving online and out the door and into my unit in a timely manner.

Rating:

5.0

The young lady was very polite and friendly!

Rating:

5.0

Tiptop

Rating:

4.0

We had made reservations on the phone when my husband went to the store they explained everything in detail and the price quote over the phone was different from our final payment because our first month storage payment was Free ...THANK YOU UHAUL

Rating:

5.0

Everybody at the location was extremely helpful.

Rating:

4.0

Very polite and helpful

Rating:

4.0

Courteous and professional staff.

Rating:

5.0

Convenient, clean

Rating:

5.0

Clean, safe, secure and professional staff.

Rating:

5.0

Professional staff who answered my questions to ensure that my needs were met in a timely manner.

Rating:

5.0

Really good facility and great to have the trucks & office right there. Very good & helpful staff.

Rating:

2.0

I closed the unit after 11-12 years due to the poor customer service. I will not recommend any one di business with your company.

Rating:

5.0

The owner was very helpful and knowledgeable. She was eager to assist her workers even while helping other customers and without missing a beat with either transaction. I will definitely recommend this location to anyone in the Portsmouth area.

Rating:

4.0

Unit was damaged in the ceiling area before we put stuff in it

Rating:

3.0

It was the ceiling in my unit that needed repair. I had the unit for a yr. I would have given it above average.

Rating:

4.0

I wish they remembered the woman’s name that helped me over the phone. Might’ve been Christine? She was amazing! She was clear with instructions. Polite and patient with me.

Rating:

5.0

The staff was very helpful and Corbin was awesome.

Rating:

5.0

Krissy & Ronesha were some of most helpful ladies at this Uhaul location on multiple occasions no matter what the wind blew my way. Being from out of town, this was the first place I secured to store my things and I must say I’d never go to another location. They were friendly, amazingly resourceful and presented a customer friendly atmosphere that made me feel welcomed. I know Uhaul has good products & services, but Krissy & Ronesha are the reason I’d choose Uhaul overall. Many thanks to them ...

Rating:

5.0

The first month rent free was a wonderful incentive. Betty Riggins

Rating:

5.0

Very professional

Rating:

5.0

outstanding

Rating:

5.0

Very Friendly and Knowledgeable

Rating:

5.0

I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.

Rating:

1.0

I received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid

Rating:

3.0

Rating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KS

Rating:

5.0

Five Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!

Rating:

2.0

After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...

Rating:

2.0

Below average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.

Rating:

2.0

Storage was garbage full of bugs and rat turds

Rating:

5.0

The young lady that checked us in also fixed an issue with the one way trailer rental.

Rating:

5.0

The process was smooth and seamless.

Rating:

2.0

Removed my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50% of the contents after moving it out .

Rating:

5.0

The U-haul staff was very helpful

Rating:

5.0

Both cost were very helpful I would definitely use you again

Rating:

5.0

I am a business owner and I personally think that business owners should have 24 hour access with proven documentation

Rating:

4.0

Polite, respectable,friendly personality willing to accommodate me in every way. Would definitely recommend this site to a friend

Rating:

5.0

Very helpful

Rating:

5.0

Great experience. On new years eve there seem to be a lack of staff and longer wait which is understandable. During this hectic time manager Corben was very professional, polite and patient. Great job

Rating:

1.0

There were RATS IN the storage units. RATS and RAT droppings/feces ALL over my clothing and throughout the items I stored. I HAD to move out IMMEDIATELY!! BY FAR the worst storage experience EVER!!!

Rating:

4.0

Thank you

Rating:

5.0

The best outdoor storage unit ive used in the country.

Rating:

5.0

Every thing went well!

Rating:

5.0

All worked together

Rating:

5.0

Even though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor u

Rating:

5.0

Nice place

Rating:

1.0

Leaking ceiling from holes . Rat infestation. Horrible bugs all in my things. I will never rent nor recccomend U-Haul storage again

Rating:

5.0

The General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!

Rating:

5.0

Everyone there was attentive and helped above and beyond the average. Will recommend this place to others moving here.

Rating:

1.0

Very long waits. Not friendly or welcoming to customers. Unprofessional conversations and complaining about work issues in front of customers.

Rating:

5.0

The staff is very patience and kind.

Rating:

2.0

The free one month is not free. We rented a truck and rented a large storage on May 19 to June 21st and charged us for two months. From June 20 to the 21 charge my credit card $159. Thats for 2 days.

Rating:

4.0

Everything was great .

Rating:

5.0

The service rendered to me was professional and efficient. Thank you!

Rating:

5.0

No issues what so ever. Attentive customer service and assistance.

Rating:

5.0

Everything is good

Rating:

5.0

The young lady at the counter was very helpful. I had to change my unit to a bigger one and she went out and checked it and switched it with no problem.

Rating:

5.0

Too expensive 84. For 5 x 10. Found storage for 50. for same size

Rating:

5.0

Thanks you they help me with so much .they were outstanding. I can't say enough about that them excellent to little for them .I will ever one about them and thanks so much for the help Ms FRANKLI

Rating:

4.0

Staff in both locations were extremely knowledgeable and helpful. Made the move that much easier

Rating:

5.0

Corbin and Yolanda were amazing! Extremely helpful. The products were exactly as described.

Rating:

5.0

The staff at Greenbrier is outstanding!

Rating:

5.0

Fast and friendly service!!!

Rating:

5.0

Great customer service and follow up.

Rating:

3.0

I had no issues

Rating:

5.0

Malique was great! Excellent customer service.

Rating:

5.0

Outstanding customer service

Rating:

5.0

Check in to get storage unit was easy and fast, clean and easy access. Return of truck was fast and hassle free. Great experience.

Rating:

4.0

All accommodations and customer contact was of a professional standard. Thank you

Rating:

1.0

Was lied to about prices ..it's rat turds everywhere and roaches...got overcharged when not due..was told different amount stories....when I moved out I was still being charged...when u cld to sayt

Rating:

5.0

The staff have always been helpful with my matters. They even made sure the storage was clean before I started using the unit. My experience with this location was beyond expectations.

Rating:

5.0

Everything worked out great.

Rating:

5.0

Great personal experience. Definitely no problems. Thanx for all your services. Bob Wedin