Customer Reviews for U-Haul Moving & Storage at Greenbrier

8,552 reviews

664 Woodlake Dr   Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy)

(757) 424-7361

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 424-7361

664 Woodlake Dr
Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

You have already improved this is a great location to rent vehicles. This was my second time renting equipment from this location and the services and vehicles were spectacular. Thank you!!!

DIANED M. 
Rating:
5.0

Drop off to the Woodlake Drive facility in Chesapeake was easy. My only issue was that the app would not let me change drop off facilities to close out. I was moved to another facility, but originally requested Woodlake Drive in Greenbrier, Chesapeake, VA.

Andy J. 
Rating:
5.0

Nothing

Donald H. 
Rating:
4.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Great customer service and friendly staff. Thanks

John F. 
Rating:
5.0

The reservation process was really great online. It made everything go so much smoother at the counter for pick up of our 26 foot rental. I would suggest at least one extra person to help with rush times at checkout. Otherwise everyone was very courteous. Summur did both my check-out and check-in. She was very helpful. She even made it a point to hold a purse found in the cab of the truck that belongs to my teenage daughter. I will definitely think of and recommend Uhaul again. This is especially true for Uhaul Woodlake Dr. Chesapeake, Va.

Frank J. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

The Woodlake Drive U-Haul location in Chesapeake seems under-staffed. Krista was working very hard and looks like she could use some help. She was great to work with--thank you!

John B. 
Rating:
5.0

Customer did not leave a comment.

Qiaoyan L. 
Rating:
5.0

Great experience getting a 20ft van scheduled. Friendly and professional customer service.

JENNIFER W. 
Rating:
5.0

No problem with dropping off truck. Someone was outside to greet you and the process went very quickly and smoothly.

Ivy T. 
Rating:
5.0

Customer did not leave a comment.

Theodora M. 
Rating:
5.0

Customer did not leave a comment.

Rod W. 
Rating:
5.0

Thanks for everything.

juan L. 
Rating:
4.0

Customer did not leave a comment.

Melissa K. 
Rating:
5.0

Collin did a great job

Michael R. 
Rating:
4.0

Continue good customer service.

Joseph B. 
Rating:
5.0

Greatest customer service. I was amazed by my reps experience, professionalism, and kindness.

Richard M. 
Rating:
4.0

Tried to check in several times on line as suggested. Each time the website would not let me upload photos my driver's license. So had to wait in line for 15 minutes to pick up the rental truck. Otherwise the employees were extremely helpful and friendly. Truck was perfect for the job.

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

dorothy W. 
Rating:
5.0

Customer did not leave a comment.

Marinna C. 
Rating:
5.0

staff was friendly and helpful

THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Chakeeta R. 
Rating:
5.0

Customer did not leave a comment.

XAVIER RAPHAEL C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Great customer service

tarshia F. 
Rating:
5.0

Very quick service this trip.

Ken O. 
Rating:
4.0

Customer did not leave a comment.

Anderson C. 
Rating:
5.0

Customer did not leave a comment.

Grey F. 
Rating:
5.0

autumn, summer, and courtney and the other young man i didnt catch his name so ill call him bro have the best customer service i ever received at this location. i used this location for the past 10 years and this was the best group of employees ive came across. uhaul should give all of them raises and throw courtney a baby shower.

Shedrick M. 
Rating:
5.0

Customer did not leave a comment.

Dominick C. 
Rating:
5.0

You would be good

freddie E. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Everything was perfect the customer service representative at the location was wonderful knowledgeable and helpful the only complaint I would have is I was doing the online check in and it did not work correctly and when I returned the truck it did not work correctly as well and I kept receiving an error message Other than that I couldn't have asked for anything to go any smoother

MARY W. 
Rating:
5.0

I come here so often and it is always and easy drop off or pick up. As soon as you pull in someone is coming right out to assist; several people are trying to assist in making sure the customer is being cared for. Great place.

Annette T. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Bruce G. 
Rating:
5.0

Customer did not leave a comment.

Walter D. 
Rating:
5.0

The ladies that work here are amazing, truck was a bit shaky,

Bristel W. 
Rating:
5.0

Customer did not leave a comment.

kyle W. 
Rating:
5.0

Rented many times from this location for personal and work. Always had great service and equipment

JOHN C. 
Rating:
3.0

Do not make the costumer do the employees job. Like why do I need to take pictures of car and dash and parking spot. Not my job I do not work for u haul. It's like going to self check out at store.

mark C. 
Rating:
5.0

The staff was awesome and helpful. The truck held everything just fine. However, I felt lthat when I was driving, I had to constantly "fight" with the steering wheel. It was if I was driving in very high winds. At times, with both hands firmly on the steering wheel, I would hit the rumble straps on the interstate while driving in a straight line.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Courtney W. 
Rating:
5.0

I had a pleasure experience . The lady in the pink shirt ( I forgot her name , I'm so sorry) was so nice & funny . She was awesome !

Jershauna S. 
Rating:
5.0

Customer did not leave a comment.

vincent E. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

CHERYL F. 
Rating:
5.0

After hours return of rental truck. Could not pull up link for return information. I finally called the 800 number and spoke with Gordon who put in return information for me. Everyone at the Woodlake Dr location did a top knotch job. Hope I won't personally need equipment from you, but would highly recommend to my family and friends.

Jacqueline C. 
Rating:
5.0

Outstanding Customer Service. Pulled up and someone was right with me and offered a seat out of the heat. Great experience.

Annette T. 
Rating:
5.0

Customer did not leave a comment.

Davetta S. 
Rating:
5.0

Customer did not leave a comment.

Kataris T. 
Rating:
5.0

Customer did not leave a comment.

Walter D. 
Rating:
5.0

Customer did not leave a comment.

Darnell C. 
Rating:
5.0

All was great.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Elderd S. 
Rating:
5.0

Customer did not leave a comment.

Chquita M. 
Rating:
5.0

As it moves history with you all at this location I can only stay until no use your services, I have always received outstanding customer service with my regards to my needs.

THOMAS LEE B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Fred M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Service was awesome the person that helped me did an awesome job!

Steven W. 
Rating:
2.0

The trailer came with the wheel bearings loose and I had no time so I disassembled them and packed with greese and tightened them. Than I noticed that there was no license plate on the trailer and called and was told to bring it back but I had already done the bearings and told them I would not and have had it for 12 days with no plate. Also the rear door sometimes gets stuck on the roof when open and is a real pain to get closed. Other than that no issues. Return was fast and easy.

Michael A. 
Rating:
4.0

I pulled up in the drop off location where they/sign said to and I waited for a long time was nobody recognizing me so I had to walk into the establishment and asked to drop off the equipment

David U. 
Rating:
5.0

Thank you, Autumn for your personal touch.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Very friendly and helpful! Love this place!!

BRET L. 
Rating:
5.0

Customer did not leave a comment.

Demetrious H. 
Rating:
5.0

Customer did not leave a comment.

Qiaoyan L. 
Rating:
5.0

Customer did not leave a comment.

Arthur H. 
Rating:
5.0

Nothing

Cynthia P. 
Rating:
4.0

Customer did not leave a comment.

Kimberly C. 
Rating:
5.0

Summer was amazing! Excellent customer service. Happy to refer all my friends and family to this location.

Jason S. 
Rating:
1.0

My banking info was compromised after downloading and using the Uhaul app, this was the second incident, the first involved over payment now my card was compromised. I highly doubt it was just a mere coincidence, since the card use is always frozen and was only use at your location and app on 15 Apr 2021, my bank is looking into matter.

Foranzo G. 
Rating:
5.0

Thank you!

Roger A. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Ryan L. 
Rating:
5.0

Customer did not leave a comment.

Raynell C. 
Rating:
5.0

Customer did not leave a comment.

cynthia B. 
Rating:
5.0

Prompt and helpful.

Andrew C. 
Rating:
5.0

Keep doing the fantastic job that you're doing

Darryl D. 
Rating:
5.0

Big enough and staff right ready to help.

Linda B. 
Rating:
5.0

The customer service was excellent. Very good sales associate that helped me with extra purchases. I highly recommend this location. Their employees are 5 star.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

NYNOSHKAENID R. 
Rating:
5.0

The Best rental place by far. I love this office. The manager is the sweetest and kindest always! Her staff makes it a great place to rent from!!

Maurice H. 
Rating:
5.0

Did a fine job on helping me out. Delivered on promises made. Satisfied customer.

Kinsey H. 
Rating:
5.0

The only thing was we wished we had known to do self check-in there but other than that, they were great! It could have been misunderstanding on our part but I would rather go to one we went to than any other U-Haul.

harry C. 
Rating:
5.0

UHAUL is phenomenal

rameisha C. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

ANISSAE W. 
Rating:
5.0

Customer did not leave a comment.

Kumar S. 
Rating:
3.0

Make sure the trucks work

Maurice P. 
Rating:
5.0

Customer did not leave a comment.

james B. 
Rating:
4.0

Customer did not leave a comment.

Cheryl L. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

Ralph P. 
Rating:
5.0

We love this Uhaul location, mostly because the staff is so professional & knowledgeable . The staff ( especially Krista, Summer, Autumn, & Christy are so VERY helpful & efficient, if they tell you something, you can believe them. When we have had issues with incorrect information from other Uhaul locations ( even out is state locations), we can call the Woodlake location in Chesapeake to get “ straight answers”! Those ladies are true gems!

Jonnie A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dominique P.  |  Overall Experience 
Rating:
5.0

Great experience! Employees very knowledgeable Thank you all!

Adrienne B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tommy C.  |  First Impressions 
Rating:
1.0

The staff there is off the chain and I'm talking about the store manager that steering Greenbrier the Caucasian one the one with all the tattoos Herring her friend they are very rude and very disrespectful I need you guys to take your time out to look over your cameras and you guys will see how they treat the the clients that's coming in your U-Haul services this is not the first time that I had a problem with your staff members over there at U-Haul they do not know that communicate and she was very rude to me when I went to close out my account I already spoke to a personnel about this a few days ago if you have any questions you can feel free to give me a call my number 502-907-9453 I will be able to feel you in with as many details as possible about my experience with you guys at U-Haul

ALLENDIA B.  |  Overall Experience 
Rating:
5.0

Very busy site, but the employees were fast, professional and courteous. Overall a great experience.

Pam K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORIONODEWITT C.  |  Overall Experience 
Rating:
5.0

Great staff

Versean T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ymeline L.  |  Overall Experience 
Rating:
5.0

Great service and very professional staff

Leonard L.  |  First Impressions 
Rating:
5.0

Always professional and never a problem.

Edward L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DeAndre' R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAQUEL DENISE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKY M.  |  Overall Experience 
Rating:
2.0

The mice and rats are terrible and have destroyed a lot of my things!

Andrea S.  |  First Impressions 
Rating:
2.0

The internet system for truck pickup was horrible. I was not in the system appropriately because after completing the online prompt they said I owed $16 so the computer would not send me a code. I was delayed and ascertaining the truck had to call the 1-800 number and had people standing around to help me move my father's belongings from one jurisdiction to another. I arrived for the storage they said the storage unit was not available and they had no record of my reservation horrible horribleu

Yvette R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl B.  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff.

DAVIDGREGORY G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Stephanie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA M.  |  First Impressions 
Rating:
5.0

The staff at greenbrier we're super helpful and engaging..keep them all!

Heather W.  |  Overall Experience 
Rating:
5.0

Tiptop!

Charles B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C.  |  Overall Experience 
Rating:
5.0

Immediate help when I walked into the building. Fast, friendly service and was done with reserving online and out the door and into my unit in a timely manner.

Eric V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M.  |  Overall Experience 
Rating:
5.0

The young lady was very polite and friendly!

Pamela S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MANUEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chauncey s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALFRED KEITH C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tamika c.  |  First Impressions 
Rating:
5.0

Tiptop

Charles B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sophronia K.  |  Overall Experience 
Rating:
4.0

We had made reservations on the phone when my husband went to the store they explained everything in detail and the price quote over the phone was different from our final payment because our first month storage payment was Free ...THANK YOU UHAUL

fred M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Everybody at the location was extremely helpful.

Jauschua S.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

makhinohn w.  |  Overall Experience 
Rating:
4.0

Very polite and helpful

THERESA B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frederick H.  |  Overall Experience 
Rating:
4.0

Courteous and professional staff.

Brian S.  |  Overall Experience 
Rating:
5.0

Convenient, clean

Stephanie R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHESAPEAKE R.  |  First Impressions 
Rating:
5.0

Clean, safe, secure and professional staff.

Vanessa F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

inetres s.  |  First Impressions 
Rating:
5.0

Professional staff who answered my questions to ensure that my needs were met in a timely manner.

Brian S.  |  First Impressions 
Rating:
5.0

Really good facility and great to have the trucks & office right there. Very good & helpful staff.

Michael B.  |  Overall Experience 
Rating:
2.0

I closed the unit after 11-12 years due to the poor customer service. I will not recommend any one di business with your company.

DEBORAH L.  |  Overall Experience 
Rating:
5.0

The owner was very helpful and knowledgeable. She was eager to assist her workers even while helping other customers and without missing a beat with either transaction. I will definitely recommend this location to anyone in the Portsmouth area.

Carmela G.  |  First Impressions 
Rating:
4.0

Unit was damaged in the ceiling area before we put stuff in it

Mark T.  |  First Impressions 
Rating:
3.0

It was the ceiling in my unit that needed repair. I had the unit for a yr. I would have given it above average.

Monica B.  |  Overall Experience 
Rating:
4.0

I wish they remembered the woman’s name that helped me over the phone. Might’ve been Christine? She was amazing! She was clear with instructions. Polite and patient with me.

Jasmin T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

LOIS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOLITA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and Corbin was awesome.

penny w.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William M.  |  Overall Experience 
Rating:
5.0

Krissy & Ronesha were some of most helpful ladies at this Uhaul location on multiple occasions no matter what the wind blew my way. Being from out of town, this was the first place I secured to store my things and I must say I’d never go to another location. They were friendly, amazingly resourceful and presented a customer friendly atmosphere that made me feel welcomed. I know Uhaul has good products & services, but Krissy & Ronesha are the reason I’d choose Uhaul overall. Many thanks to them ...

Chassidy Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lakeva C.  |  Overall Experience 
Rating:
5.0

The first month rent free was a wonderful incentive. Betty Riggins

Bettyann R.  |  First Impressions 
Rating:
5.0

Very professional

levell b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul d.  |  First Impressions 
Rating:
5.0

outstanding

Doug G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charlayne D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phyllis B.  |  Overall Experience 
Rating:
5.0

Very Friendly and Knowledgeable

reginald j.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Melinda W.  |  Overall Experience 
Rating:
5.0

I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.

rosellen c.  |  First Impressions 
Rating:
1.0

I received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid

William M.  |  First Impressions 
Rating:
3.0

Rating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KS

Kathleen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  Overall Experience 
Rating:
5.0

Five Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!

Debbie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES F.  |  First Impressions 
Rating:
2.0

After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...

Karen D.  |  First Impressions 
Rating:
2.0

Below average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.

Jeffrey B.  |  Overall Experience 
Rating:
2.0

Storage was garbage full of bugs and rat turds

Trei H.  |  Overall Experience 
Rating:
5.0

The young lady that checked us in also fixed an issue with the one way trailer rental.

WILLIAM K.  |  First Impressions 
Rating:
5.0

The process was smooth and seamless.

CATRINA R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa W.  |  First Impressions 
Rating:
2.0

Removed my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50% of the contents after moving it out .

Joel E.  |  Overall Experience 
Rating:
5.0

The U-haul staff was very helpful

Thomas G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keysha S.  |  First Impressions 
Rating:
5.0

Both cost were very helpful I would definitely use you again

jacy p.  |  First Impressions 
Rating:
5.0

I am a business owner and I personally think that business owners should have 24 hour access with proven documentation

Chef Josephs K.  |  First Impressions 
Rating:
4.0

Polite, respectable,friendly personality willing to accommodate me in every way. Would definitely recommend this site to a friend

Unnaray H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele B.  |  First Impressions 
Rating:
5.0

Very helpful

Shelton W.  |  Overall Experience 
Rating:
5.0

Great experience. On new years eve there seem to be a lack of staff and longer wait which is understandable. During this hectic time manager Corben was very professional, polite and patient. Great job

EVAN N.  |  First Impressions 
Rating:
1.0

There were RATS IN the storage units. RATS and RAT droppings/feces ALL over my clothing and throughout the items I stored. I HAD to move out IMMEDIATELY!! BY FAR the worst storage experience EVER!!!

Tracy S.  |  Overall Experience 
Rating:
4.0

Thank you

Delores Q.  |  First Impressions 
Rating:
5.0

The best outdoor storage unit ive used in the country.

Jonathan R.  |  Overall Experience 
Rating:
5.0

Every thing went well!

Michelle G.  |  Overall Experience 
Rating:
5.0

All worked together

Shelton W.  |  First Impressions 
Rating:
5.0

Even though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor u

Jonathan R.  |  First Impressions 
Rating:
5.0

Nice place

Terry C.  |  Overall Experience 
Rating:
1.0

Leaking ceiling from holes . Rat infestation. Horrible bugs all in my things. I will never rent nor recccomend U-Haul storage again

Tonya B.  |  Overall Experience 
Rating:
5.0

The General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!

Patricia S.  |  First Impressions 
Rating:
5.0

Everyone there was attentive and helped above and beyond the average. Will recommend this place to others moving here.

Marcus B.  |  First Impressions 
Rating:
1.0

Very long waits. Not friendly or welcoming to customers. Unprofessional conversations and complaining about work issues in front of customers.

Larnell M.  |  Overall Experience 
Rating:
5.0

The staff is very patience and kind.

pamela m.  |  Overall Experience 
Rating:
2.0

The free one month is not free. We rented a truck and rented a large storage on May 19 to June 21st and charged us for two months. From June 20 to the 21 charge my credit card $159. Thats for 2 days.

ryan w.  |  Overall Experience 
Rating:
4.0

Everything was great .

SABRINA E.  |  Overall Experience 
Rating:
5.0

The service rendered to me was professional and efficient. Thank you!

Erica H.  |  First Impressions 
Rating:
5.0

No issues what so ever. Attentive customer service and assistance.

Tracy S.  |  First Impressions 
Rating:
5.0

Everything is good

DMITRY S.  |  First Impressions 
Rating:
5.0

The young lady at the counter was very helpful. I had to change my unit to a bigger one and she went out and checked it and switched it with no problem.

Tikea P.  |  First Impressions 
Rating:
5.0

Too expensive 84. For 5 x 10. Found storage for 50. for same size

CHARMIAN P.  |  Overall Experience 
Rating:
5.0

Thanks you they help me with so much .they were outstanding. I can't say enough about that them excellent to little for them .I will ever one about them and thanks so much for the help Ms FRANKLI

Annette F.  |  First Impressions 
Rating:
4.0

Staff in both locations were extremely knowledgeable and helpful. Made the move that much easier

Shelley J.  |  Reservation 
Rating:
5.0

Corbin and Yolanda were amazing! Extremely helpful. The products were exactly as described.

Corey B.  |  Overall Experience 
Rating:
5.0

The staff at Greenbrier is outstanding!

Karen H.  |  Reservation 
Rating:
5.0

Fast and friendly service!!!

William F.  |  Overall Experience 
Rating:
5.0

Great customer service and follow up.

Candace B.  |  Overall Experience 
Rating:
3.0

I had no issues

Ayana B.  |  Overall Experience 
Rating:
5.0

Malique was great! Excellent customer service.

Ann l.  |  Reservation 
Rating:
5.0

Outstanding customer service

MARVEN H.  |  Overall Experience 
Rating:
5.0

Check in to get storage unit was easy and fast, clean and easy access. Return of truck was fast and hassle free. Great experience.

William F.  |  Reservation 
Rating:
4.0

All accommodations and customer contact was of a professional standard. Thank you

Johnny G.  |  Reservation 
Rating:
1.0

Was lied to about prices ..it's rat turds everywhere and roaches...got overcharged when not due..was told different amount stories....when I moved out I was still being charged...when u cld to sayt

Pamela P.  |  Overall Experience 
Rating:
5.0

The staff have always been helpful with my matters. They even made sure the storage was clean before I started using the unit. My experience with this location was beyond expectations.

Nicole R.  |  Overall Experience 
Rating:
5.0

Everything worked out great.

Alexis H.  |  Overall Experience 
Rating:
5.0

Great personal experience. Definitely no problems. Thanx for all your services. Bob Wedin

Robert W.  |  Overall Experience 
Rating:
1.0

The staff was the most unfriendly people I ever met

Oscar R.  |  Overall Experience 
No reviews have been submitted for this location.

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