Customer Reviews for U-Haul Moving & Storage at Greenbrier

Rating:

5.0

Love this place

Rating:

5.0

Nothing to recommend!

Rating:

3.0

You (U-Haul) took my reservation for another location but didn’t ensure the location had a truck for me, found me another location (one of the lasts) that had the truck, but not the dolly that I also had on my order.

Rating:

5.0

Always friendly staff at this location and this location is always busy.

Rating:

4.0

The 2.5 years I had a unit there, I’ve never had any issues until the day of move out 11/14/2025. As I was leaving the premises the gate seemed narrow and I had to back out and because i was under the door gate it started coming down really fast which hit the top of my rack of my SUV and I tried to attempt to it again it seemed even faster so I backed up in time before gate door came down on hood of my SUV, this was a dangerous situation all around the facility manager needs to aware of this so no future damages or injuries will occur. I am going to get my roof of my rack looked at today to make sure there are no dents or damage. I hope they will fix this issue and maybe widen the gate because a trailer can barely get in and out of there. Make sure the Senor on the gate is fixed or give it longer time to move out of the area. Very dissatisfied for that experience.

Rating:

5.0

Trailer was staged and ready to pickup.

Rating:

5.0

Outstanding job! Bravo Zulu

Rating:

5.0

Always busy but attentive to customers.

Rating:

3.0

I had an issue when returning the trailer the young lady who was helping me was having a hard time getting the trailer off the hitch. She stated to me that this was her first time doing it alone and said let me go get help. I told her I could try to help her lift it and she said no, we have to do it which she came out with a young man with her. His first comment to me was oh your husband wouldn’t get out of the truck and help which one it was not my husband. It was somebody I’d hired to help me unload the trailer. It was not their job to get it off the truck and I was very upset that he would even say this, I know he was probably just joking, but I took it as being very inappropriate

Rating:

5.0

Don’t remember his name but the gentleman that helped expedite the process was extremely nice and very helpful… I have rented several UHaul trucks in the past and by far this was the BEST experience hands down! The rental took place at the Woodlake location in Chesapeake,VA.

Rating:

5.0

Lower the price per mile

Rating:

1.0

Truck broke down twice

Rating:

5.0

The customer relations were top-notch.

Rating:

5.0

Collin was very helpful and the tow dolly functioned as intended.

Rating:

5.0

No need for improvement .

Rating:

3.0

I have rented an uncovered trailer and I haven't had an issue until the last time I rented. I rented the same open trailer 1 week prior and week later I am told it's a different rate for which I questioned. I was told the last trailer was possible an upgrade, for which I wasn't advised of that. I needed the trailer so I went ahead and rented it at a different and higher rate. I am not happy and I question weather I will rent from U-Haul again. I would appreciate a response. Thank You

Rating:

5.0

The guy i dealt with was awesome

Rating:

5.0

Everyone was efficient and wonderful

Rating:

5.0

Nothing - customer service was great and the truck did the job with zero issues.

Rating:

5.0

Great

Rating:

3.0

Made a reservation a week ago went to lock up the truck and they did not have a truck ready so had to spend a hour on the phone with customer service trying to get a truck

Rating:

5.0

5 star 🌟 rating for excellent customer service skills, nobody moves America like UHAUL

Rating:

5.0

100% satisfied, 5 star rating for excellent customer service skills

Rating:

5.0

My whole experience was great from the truck to the customer service thank you I will be back again

Rating:

5.0

Nothing at all. However, I do want to shout out Kayla. She went above and beyond in helping me with my rental. She was very professional, polite, willing to help, and provided a great customer experience. You don’t find customers service like she provided when I picked up my rental. She was amazing!!

Rating:

3.0

Just always drive safely 😁 😁😁😁

Rating:

5.0

This is the 5th time I've used this location, and each time I've received impeccable service.

Rating:

5.0

NO improvement needed

Rating:

5.0

I have several years experience with driving a truck and trailer however sometimes the lot can be slightly congested making it tricky for some customers.

Rating:

1.0

Does not give clear and concise information or instructions. They don’t send email with correct information. They are not helpful.

Rating:

5.0

I purchased a lock at u haul that did not fit the truck. Double check that before you roll off the lot. It was a newer truck.

Rating:

5.0

All went well. Staff was very helpful and customer friendly

Rating:

5.0

Thank you

Rating:

5.0

Kayla the GM was so helpful and nice. Overall an outstanding experience. Thank you, Richard

Rating:

1.0

I was fraudulently accused of causing damage to the truck which is far from the truth. I have a great driving record and I handled the uhaul with care. My gut told me when I picked up the truck to not do it. The gas was not on full- I was charged for that. There was damage to driver side that the associate caught only because there was glass on ground beside truck. I asked him about the check in text he said systems were down and that’s probably why I didn’t get but to not worry about it- all was good. I SHOULD HAVE KNOWN better. But I purchased the insurance or so I thought so I figured all as good. Only to be faced with an accusation of damaging the truck which did not happen at all. The whole experience was just trashy and feels so wrong. Well my 150 was stolen from Uhaul and nothing I can do except let people know and use another company in the future.

Rating:

2.0

I arrived at 20 minutes to opening and I was trying to use the early pick-up app and it wasn't working. There were 2 guys cleaning trucks from the night before (Only 2 trucks. So i asked if one of them could help me out. I got we open at 7 and walked away. I figured the guy was just a outside employee that just kept up maintenance. So at 7 am they opened the doors and the guy i talked to was the one cleaning the truck. This really ticked me off, i was dropped off and it was drizzling outside on top of it all. Really uncalled for. 2nd, i brought the truck back at 6:50 pm and the sign clearly says stay in your vehicle and an attendant will come help. I could see inside and 2 guys were just sitting there and i saw they saw me. I sat for a few minutes thinking they are busy. I finally get up and go inside and they were totally disconnected from customer service. Mumbled do you want a printed or email receipt. They did say have a nice night. Ill go somewhere else next time.

Rating:

5.0

Young lady was very helpful and knowledgeable about equipment! Strong as well!!

Rating:

5.0

Professional employees vary courteous

Rating:

1.0

The guy that was checking in vehicles literally ignored me when I returned the truck this morning. When I asked him why he left me sitting for over thirty minutes he stated “I’m the hitch man and pointed at his hat.” I asked him why he parked the other four trucks in front of me and he asked “What do you want me to do?” I told him that I appreciated him helping check people in and he said “No you don’t. You came back here to bitch about it.” I went inside to request a receipt from Tashia and asked her if I could speak to her about the way the hitch man spoke to me and she responded “I really don’t have time right now.” She then rolled her eyes at me which she did multiple times with myself and other customers. I have an audible recording of my conversations with both employees and will be more than happy to play it for U-Haul management. I request someone from your management team contact me.. Terrible service and experience. Both employees should be reprimanded for speaking and acting the way they did this morning. Especially the hitch man that cursed at me.If I do not hear from someone within the next few days, I will be filing multiple complaints with various organizations and I will supply them with my evidence. Thank you. Donald Hinton

Rating:

5.0

Everything was great.

Rating:

5.0

The process was awesome from beginning that this location the U-Haul was prepared and waiting for me

Rating:

5.0

This location is perfect for me. They always have what I need and it's never any issues.

Rating:

5.0

The app wasn’t working when I was trying to do the pre-trip equipment check and take the pictures of the outside of the vehicle. I was trying to do mobile pickup. It took a lot of time to get things dealt with.

Rating:

1.0

Dont authorize or give permission to keep any vehicle then turn around and threaten them. If i didn't authorize you to charge my card and try to pull through 3 times, then why? I told 2 reps i was going to call and lay with a different card because I couldn't transfer the funds to pay what I owed $9.24 at the time of dropoff

Rating:

5.0

Very helpful staff. Highly recommend.

Rating:

5.0

These guys were top notch

Rating:

5.0

This U'Haul location is always professional and helpful. They're vehicles are well maintained and ready to go! I've worked with this location for 2 years now and have never had any problems.

Rating:

4.0

May sure that the equipment That was reserved is available . I request a Dolley and when I got there it was not available ,made my loading hard.i also assume that there would be a loading ramp

Rating:

5.0

Very prompt and friendly

Rating:

3.0

I rent a 5x8 trailer regularly from U-Haul for different jobs in several states, but this was the first time I used this location. The woman that helped me was so annoyed at me and condescending when I told her, her pricing was wrong and that she is overcharging me. She turned that monitor around to face me, like that would make a difference. I told her to start over and gave her the exact price to rent a 5x 8 for 24 hrs no insurance…….she said “that’s the price, I don’t know what to tell you”, then turned to her coworker who came over ….. he read the order she put in and it was completely wrong and double charged with add ons. He fixed it and I got the trailer. The level of self righteousness from that new girl is insane. I usually order this on the website so I could just stop in and go ASAP….. this time I had problems with the app not cooperating, so I had to have them put in the order.

Rating:

3.0

Put ramps on. 10 ft trucks

Rating:

3.0

Maybe

Rating:

5.0

Outstanding job

Rating:

5.0

Great customer service! No improvements needed.

Rating:

4.0

Excellent service.

Rating:

5.0

Mobile check in still requires you to go inside the office to receive the key. Office cannot intercede once mobile check in has begun; otherwise, duplicate charge may be incurred.

Rating:

5.0

Thank you for your service

Rating:

1.0

Kayla went into my unit and robbed us blind and is still working there. There is proof on camera it was her. Yet no charges have been filed and she is still manager.

Rating:

5.0

Kayla took good care of us. Thanks

Rating:

3.0

My storage units ceiling was moldy and falling through. I have photos.

Rating:

3.0

Where I do use other Uhaul services often, such as having trailer hitches added to my vehicles, renting trucks amd trailers. I would recommend renting a storage unit from you all as the pricing for closet size storage was extremely high in my opinion compared to other storage companies. Which is the main reason I removed my items and took them to another company.. I do believe in what I'm paying for should match and to gauge that I shop round. In saying that anytime I've had to do other types of business with youa I've had a great customer experience as the staff is always helpful, polite, and experienced. Renting trucks, trailers, placing hitches and buying boxes Ithe prices you've offered Noone usually can beat its just the storage rentals are a bit pricey for me.

Rating:

5.0

General Manager Kayla Fraser and her staff run a tight ship. That being said, they were always available to help with answers to questions pertaining to storage units, packing essentials, truck/van rentals and assistance, if needed in finding local movers. As a result I was pleased with the storage unit I rented for the duration of the lease. Thank you, V. Anderson

Rating:

3.0

Gate codes won’t work even with me changing them 2nd. U can make up numbers to get access to the gate which is insane to me.

Rating:

5.0

Both inside and outside help very friendly and accommodating. All were very professional and very competent.

Rating:

5.0

Uboxes are the way to go, readily available and super convenient. Go U-Haul of greenbrier! :)

Rating:

5.0

Convenient . Manager Kayla was pretty awesome! This location very professional.

Rating:

5.0

I also had a trailer I towed from Maine. When I left I was not sure where I would be staying so I picked a random uhaul to drop it off at. I ended up picking this center to rent the storage locker because it was closest to where I ended up staying. The drop off uhaul for the trailer was about 20 minutes away but this ctr. was gracious enough to let me drop it off there saving me time and driving in this busy traffic. THANK YOU!!!

Rating:

4.0

I would like to thank Kayla for her outstanding customer care. She is articulate, knowledgeable and exemplifies excellent management and leadership. I would highly recommend Kayla for corporate management training of other property managers. Kayla is an outstanding asset and represents the Uhaul brand with aplomb and stellar excellence.

Rating:

5.0

It was a pleasure to store our household belongings for 8 months. U-Haul Storage at Greenbrier was exceptionally clean, dry, the area was clean of all debris, driving in and out of the unit area was simple, and the roads were amply wide. Our unit never had any insects, never had a moisture concern, and the staff was always courteous and kind. Thank you!

Rating:

5.0

Staff super accommodating . Fast checkout.

Rating:

4.0

I'm very pleased with the convenience and service.

Rating:

5.0

Kayla the manager is very polite easy going also one of the best people person I know..

Rating:

5.0

Very helpful when I had a problem. Thank you Kayla!!

Rating:

5.0

Great experience with the staff and manager! Definitely an improvement over our experience 3 years ago…everyone we dealt with was professional and actually did their jobs vs our experience 3 years ago where we waited 10 minutes to be acknowledged and then we ‘inconvenienced’ the clerk by actually being a paying customer…

Rating:

3.0

Don't understand how I owe so much. Please send me a proof of what I owe

Rating:

5.0

They really helped me out. Had already purchased a unit, but it was to small. I was able to get another unit with no problem.

Rating:

4.0

This U-Haul facility was great but the locations I used in South Carolina to rent the equipment to come up to Virginia were absolutely awful, sent me to three separate locations to get a truck I reserved days prior, so unorganized and slow it was an absolute nightmare. As well as the truck I was given had multiple issues with the ramp and I almost broke my foot when the ramp pulled out too far and did not have a safety precaution to prevent this. Would never recommend U-Haul again and wish I could go back in time and go with another company.

Rating:

5.0

I have always had public storage over the years and switched to uhaul. Best place ever to get storage. It was clean and it didn't smell old and moldy like some. And the best part is they don't constantly raise your rent! Will never get storage from anyone but uhaul!

Rating:

5.0

Easiest way to get a storage unit. First time doing it, and it was incredibly easy and seamless.

Rating:

5.0

Best place ever to rent a storage unit from

Rating:

4.0

The second lady was helpful but the first person I spoke with, a man was not. I left Detroit and U-Haul there put the wrong drop off location and the man was telling me to call or take the truck to the location listed on paperwork but i had an email from uhaul that said location I was at and spoke with phone Rep at U-Haul which reserved it. I moved from Detroit to Chesapeake, why would I want to drop off a truck in another part of Virginia??? I called the number he gave me and was on hold for awhile. The lady came and heard what was going on and called for me, got right through. If she had not helped me I would been figuring out how to drive to another part of Virginia I never heard of to drop off a truck. So I'm grateful for her help. I don't remember her name or if she was the manager but she wasn't dismissive like the first guy .

Rating:

5.0

Excellent customer service Autum was great

Rating:

5.0

U-Haul always comes through keep up the good work guys.

Rating:

5.0

Autumn and her team were very professional and polite, I didn't have to wait and was greeted with a smile as soon as I walked in. Thanks again!

Rating:

5.0

Staff was super friendly and went above and beyond for me, definitely coming back to this location next time moving needs arise.

Rating:

5.0

Autumn and the team always take excellent care of me when I come in... thanks for being so consistent.

Rating:

5.0

Only problem I experienced was a leak in one of my units.. it damaged my mattress, but the staff (Autumn) showed me what I need to do to resolve the issue.. She is AWESOME!

Rating:

5.0

I love renting with U-haul because the experience is always easy. Life is already hard, no need to add to it. Thanks U-haul!

Rating:

5.0

The staff was very friendly kind and helpful and the storage was very convenient to me.

Rating:

5.0

Thank you U-Haul for being number one in great service

Rating:

5.0

Top rated business and staff

Rating:

5.0

The people where super helpful!!!

Rating:

2.0

My items were completely filled with huge spiders and spiderweb’s. The roof was coming down which allowed dust to cover my items.

Rating:

5.0

All was Well and the Best! Very Trustworthy.

Rating:

5.0

Very good job!!! This young lady was so professional and help ful.Thank you so much,

Rating:

5.0

Everything was great the only thing was that due to bad weather because of the hurricane the power went out and equipment went down. I feel like you guys should have a back up generating on sight

Rating:

3.0

There were too many bugs in the storage unit that got into my items

Rating:

1.0

thick layer of dirt on all my belongings and lots of roaches!

Rating:

5.0

No complaints. Storage unit served it's purpose for us.

Rating:

5.0

Great service. The GM was excellent to deal with on an insurance claim. Great team at Greenbrier

Rating:

5.0

The manager went above and beyond expectations. My situation was a difficult one and they worked very well with me.

Rating:

5.0

The process of getting a storage was fast and easy, to be able to drive up to the storage and load it with a big Uhaul truck and still have enough space was awesome!!!!

Rating:

5.0

That crew of ladies there rock!!! EVERYTHING WAS AWESOME.

Rating:

5.0

Always has the storage or equipment I needed.

Rating:

5.0

Everyone at this location were so nice and friendly. All of the employees and staff were always available when I had any questions or concerns.

Rating:

5.0

The staff at Greenbier U Haul are the best the sre the nicest people around.

Rating:

5.0

Outstanding service and hospitality. Highly recommend to anyone that needs your services

Rating:

4.0

They are constantly busy. They will take your name and number.They will call you back, when something opens up. I also constantly looked on line. Summur at the Chesapeake location was very helpful too me. She’s The Who took my information and saw through too the end I got what I need as for storage place especially for time in moving my furniture out my house for getting for remodeling my home. Cecilia!

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

Really liked that uhaul provided a lock for free.

Rating:

5.0

I was actually looking at using a competitor, but after an AWEFUL customer service encounter with the competitor I decided to call U-HUAL. From the moment the call was answered to the time I completed my paperwork at the office the customer service has been explementary. Everything was explained to me in detail, no questions, no surprises, easy peasy. I even got a larger unit than I was looking at the competitors place at a cheaper price and better access hours bonus! U-HAUL wins my business and my recommendations, all because the competitor uses a call center and those folks do not know the policies/program, wouldn't/couldn't answer my questions and could care less about me as a customer.

Rating:

5.0

We love this Uhaul location, mostly because the staff is so professional & knowledgeable . The staff ( especially Krista, Summer, Autumn, & Christy are so VERY helpful & efficient, if they tell you something, you can believe them. When we have had issues with incorrect information from other Uhaul locations ( even out is state locations), we can call the Woodlake location in Chesapeake to get “ straight answers”! Those ladies are true gems!

Rating:

5.0

Great experience! Employees very knowledgeable Thank you all!

Rating:

1.0

The staff there is off the chain and I'm talking about the store manager that steering Greenbrier the Caucasian one the one with all the tattoos Herring her friend they are very rude and very disrespectful I need you guys to take your time out to look over your cameras and you guys will see how they treat the the clients that's coming in your U-Haul services this is not the first time that I had a problem with your staff members over there at U-Haul they do not know that communicate and she was very rude to me when I went to close out my account I already spoke to a personnel about this a few days ago if you have any questions you can feel free to give me a call my number 502-907-9453 I will be able to feel you in with as many details as possible about my experience with you guys at U-Haul

Rating:

5.0

Very busy site, but the employees were fast, professional and courteous. Overall a great experience.

Rating:

5.0

Great staff

Rating:

5.0

Great service and very professional staff

Rating:

5.0

Always professional and never a problem.

Rating:

2.0

The mice and rats are terrible and have destroyed a lot of my things!

Rating:

2.0

The internet system for truck pickup was horrible. I was not in the system appropriately because after completing the online prompt they said I owed $16 so the computer would not send me a code. I was delayed and ascertaining the truck had to call the 1-800 number and had people standing around to help me move my father's belongings from one jurisdiction to another. I arrived for the storage they said the storage unit was not available and they had no record of my reservation horrible horribleu

Rating:

5.0

Helpful and friendly staff.

Rating:

5.0

The staff at greenbrier we're super helpful and engaging..keep them all!

Rating:

5.0

Tiptop!

Rating:

5.0

Immediate help when I walked into the building. Fast, friendly service and was done with reserving online and out the door and into my unit in a timely manner.

Rating:

5.0

The young lady was very polite and friendly!

Rating:

5.0

Tiptop

Rating:

4.0

We had made reservations on the phone when my husband went to the store they explained everything in detail and the price quote over the phone was different from our final payment because our first month storage payment was Free ...THANK YOU UHAUL

Rating:

5.0

Everybody at the location was extremely helpful.

Rating:

4.0

Very polite and helpful

Rating:

4.0

Courteous and professional staff.

Rating:

5.0

Convenient, clean

Rating:

5.0

Clean, safe, secure and professional staff.

Rating:

5.0

Professional staff who answered my questions to ensure that my needs were met in a timely manner.

Rating:

5.0

Really good facility and great to have the trucks & office right there. Very good & helpful staff.

Rating:

2.0

I closed the unit after 11-12 years due to the poor customer service. I will not recommend any one di business with your company.

Rating:

5.0

The owner was very helpful and knowledgeable. She was eager to assist her workers even while helping other customers and without missing a beat with either transaction. I will definitely recommend this location to anyone in the Portsmouth area.

Rating:

4.0

Unit was damaged in the ceiling area before we put stuff in it

Rating:

3.0

It was the ceiling in my unit that needed repair. I had the unit for a yr. I would have given it above average.

Rating:

4.0

I wish they remembered the woman’s name that helped me over the phone. Might’ve been Christine? She was amazing! She was clear with instructions. Polite and patient with me.

Rating:

5.0

The staff was very helpful and Corbin was awesome.

Rating:

5.0

Krissy & Ronesha were some of most helpful ladies at this Uhaul location on multiple occasions no matter what the wind blew my way. Being from out of town, this was the first place I secured to store my things and I must say I’d never go to another location. They were friendly, amazingly resourceful and presented a customer friendly atmosphere that made me feel welcomed. I know Uhaul has good products & services, but Krissy & Ronesha are the reason I’d choose Uhaul overall. Many thanks to them ...

Rating:

5.0

The first month rent free was a wonderful incentive. Betty Riggins

Rating:

5.0

Very professional

Rating:

5.0

outstanding

Rating:

5.0

Very Friendly and Knowledgeable

Rating:

5.0

I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.

Rating:

1.0

I received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid

Rating:

3.0

Rating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KS

Rating:

5.0

Five Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!

Rating:

2.0

After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...

Rating:

2.0

Below average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.

Rating:

2.0

Storage was garbage full of bugs and rat turds

Rating:

5.0

The young lady that checked us in also fixed an issue with the one way trailer rental.

Rating:

5.0

The process was smooth and seamless.

Rating:

2.0

Removed my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50% of the contents after moving it out .

Rating:

5.0

The U-haul staff was very helpful

Rating:

5.0

Both cost were very helpful I would definitely use you again

Rating:

5.0

I am a business owner and I personally think that business owners should have 24 hour access with proven documentation

Rating:

4.0

Polite, respectable,friendly personality willing to accommodate me in every way. Would definitely recommend this site to a friend

Rating:

5.0

Very helpful

Rating:

5.0

Great experience. On new years eve there seem to be a lack of staff and longer wait which is understandable. During this hectic time manager Corben was very professional, polite and patient. Great job

Rating:

1.0

There were RATS IN the storage units. RATS and RAT droppings/feces ALL over my clothing and throughout the items I stored. I HAD to move out IMMEDIATELY!! BY FAR the worst storage experience EVER!!!

Rating:

4.0

Thank you

Rating:

5.0

The best outdoor storage unit ive used in the country.

Rating:

5.0

Every thing went well!

Rating:

5.0

All worked together

Rating:

5.0

Even though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor u

Rating:

5.0

Nice place

Rating:

1.0

Leaking ceiling from holes . Rat infestation. Horrible bugs all in my things. I will never rent nor recccomend U-Haul storage again

Rating:

5.0

The General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!

Rating:

5.0

Everyone there was attentive and helped above and beyond the average. Will recommend this place to others moving here.

Rating:

1.0

Very long waits. Not friendly or welcoming to customers. Unprofessional conversations and complaining about work issues in front of customers.

Rating:

5.0

The staff is very patience and kind.

Rating:

2.0

The free one month is not free. We rented a truck and rented a large storage on May 19 to June 21st and charged us for two months. From June 20 to the 21 charge my credit card $159. Thats for 2 days.

Rating:

4.0

Everything was great .

Rating:

5.0

The service rendered to me was professional and efficient. Thank you!

Rating:

5.0

No issues what so ever. Attentive customer service and assistance.

Rating:

5.0

Everything is good

Rating:

5.0

The young lady at the counter was very helpful. I had to change my unit to a bigger one and she went out and checked it and switched it with no problem.

Rating:

5.0

Too expensive 84. For 5 x 10. Found storage for 50. for same size

Rating:

5.0

Thanks you they help me with so much .they were outstanding. I can't say enough about that them excellent to little for them .I will ever one about them and thanks so much for the help Ms FRANKLI

Rating:

4.0

Staff in both locations were extremely knowledgeable and helpful. Made the move that much easier

Rating:

5.0

Corbin and Yolanda were amazing! Extremely helpful. The products were exactly as described.

Rating:

5.0

The staff at Greenbrier is outstanding!

Rating:

5.0

Fast and friendly service!!!

Rating:

5.0

Great customer service and follow up.

Rating:

3.0

I had no issues

Rating:

5.0

Malique was great! Excellent customer service.

Rating:

5.0

Outstanding customer service

Rating:

5.0

Check in to get storage unit was easy and fast, clean and easy access. Return of truck was fast and hassle free. Great experience.

Rating:

4.0

All accommodations and customer contact was of a professional standard. Thank you

Rating:

1.0

Was lied to about prices ..it's rat turds everywhere and roaches...got overcharged when not due..was told different amount stories....when I moved out I was still being charged...when u cld to sayt

Rating:

5.0

The staff have always been helpful with my matters. They even made sure the storage was clean before I started using the unit. My experience with this location was beyond expectations.

Rating:

5.0

Everything worked out great.

Rating:

5.0

Great personal experience. Definitely no problems. Thanx for all your services. Bob Wedin