Customer Reviews for U-Haul Moving & Storage at Greenbrier

7712 reviews

664 Woodlake Dr   Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy)

(757) 424-7361

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(757) 424-7361

664 Woodlake Dr
Chesapeake, VA 23320
(between Military Hwy & I-64 on Greenbrier Pkwy)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Makes your drop off effortless! Always very nice to everyone.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMONG C. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

MARKA E. 
Rating:
5.0

Courteous service. Easy drop off.

MICHAELRAMOS M. 
Rating:
5.0

Customer did not leave a comment.

RICHARDCHARLES F. 
Rating:
4.0

Customer did not leave a comment.

SJANAE G. 
Rating:
5.0

Customer did not leave a comment.

Adrienne C. 
Rating:
5.0

Customer did not leave a comment.

Kornisha C. 
Rating:
4.0

Customer did not leave a comment.

DAVID JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

susan P. 
Rating:
5.0

You all do not have to improve a thing. I've enjoyed coming there. You all was fast and very nice, also you all know your job!

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

MALLORY MARIE L. 
Rating:
5.0

Customer did not leave a comment.

IRIS B. 
Rating:
4.0

Thanks!

TERRI DENISE D. 
Rating:
5.0

Mirror to tell if the top of your truck clear otherwise PERFECT!!!!!

Michelle S. 
Rating:
5.0

Great Location. Excellent staff, courteous and helpful.

Philip W. 
Rating:
5.0

Customer did not leave a comment.

RANDY M. 
Rating:
5.0

Nothing at all Thànkyou

Marcella B. 
Rating:
5.0

There's nothing that needs to be improved to the best of my knowledge.. I feel as though the staff was very courteous on assistanting me with my u haul rental discussion and estimated distance of travel before being charged... Very good, Thank you Leander Deloatch jr

LEANDERJULIAN D. 
Rating:
5.0

Customer did not leave a comment.

DWYANE E. 
Rating:
5.0

Customer did not leave a comment.

Teshina D. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

paul d.  |  First Impressions 
Rating:
5.0

Nothing needs to be improved you all were great ... I know this has nothing to do with service but the bathroom was super clean. Thank you all

ASHLEYJASMINE J. 
Rating:
5.0

They went above and beyond to help me! No complaints here at all!

ROBINANN K. 
Rating:
5.0

The check-in/check-out process was super easy, I really liked the fact that they put stickers on the areas of the truck that were previously damaged. They actually clean and sanitize the trucks, mines even smelled good on the inside :)

SHALANDASHANEE F. 
Rating:
5.0

Customer did not leave a comment.

GINA A. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

The people were very pleasant and willing to help me out - very appreciated.

HORACE EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Al D. 
Rating:
5.0

Excellent!

Robert P. 
Rating:
5.0

No comment

JOYCE S. 
Rating:
5.0

Customer did not leave a comment.

STEPHENANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

Marcella B. 
Rating:
5.0

Customer did not leave a comment.

SHERWIN D. 
Rating:
5.0

The customer service was very professional, greeted with a smile in the hospitality was great.

LORIANNE EVETTE A. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
3.0

My original reservation was 1000 the day of rental, due to the line I was not able to even leave the store until 1030 and I arrived at 0940. The return time for the next day was 0900 and was told at time of quote that it would be 1000, this put us at a disadvantage so we had to return the night of the rental around midnight.

LISA MARIE B. 
Rating:
5.0

The GM went above and beyond to accommodate me. I showed up at the wrong location. The general manager was not chatty or overly talkative, but provided us with great customer service regardless of my mistake. We are a military family and have rarely encountered such a seamless and relaxed transaction at uhaul. GREAT JOB. We will be back.

Wendy B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY JON N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

The Manager & her daughter (sorry I forgot their names because my intention waa to remember) helped me upon arrival they were the most pleasant people that I had ever met. I was tired from driving and honestly not good at backing up the Auto Transport, but these two had my back! And before I knew I was unhooked and in my way!

RONNETTE F. 
Rating:
4.0

Customer did not leave a comment.

KATARA JANENE R. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

The uhaul store was clean, the service was excellent and the vehicle was clean as well.

Renee S. 
Rating:
3.0

The location is great. The concept of getting the vehicle online and not interacting didn't go so well. I ended up having to go inside to obtain the truck key. The person who assisted me couldn't be bothered to disconnect from his personal phone call while helping me. That was annoying. It was if people moved as if they didn't care today.

Christine G. 
Rating:
3.0

The rep that the Van was returned to never input my info to close out the vehicle. I had the truck for a little over 2 hours and was back at the Uhaul facility at 12:30p. The young man was sitting on his car playing and on his phone. Never took the time to close my ticket. I had to go back to the location at 6:55p to make sure that it was taken care of and my email confirmation was received. He was very unprofessional. I deal with this location all the time. Never dealt with this person before. Was not pleased that I had check to make sure my rental was closed out. :(

ROBINLYNELL S. 
Rating:
1.0

Customer did not leave a comment.

TAMARADENISE G. 
Rating:
5.0

Computers weren't working so they said they would take care of it for me!

Robert B. 
Rating:
1.0

The staff at this location had poor customer service. The young lady who checked me in gave me a sarcastic answer to a question I had. The gentleman who did the return did not great me when I entered. He completed the transaction without saying a word to me. Unpleasant, not warm nor welcoming & didn't seem to care. Very different from the level of service I have received in the past from other locations. The only one who was friendly and professional was chris the guy who helped inspect the vehicle.

Ceasar N. 
Rating:
5.0

Easy to rent and very professional.

Sherlen D. 
Rating:
5.0

If you fill the tank back up with gas why charge for mileage especially when you are around town, I can see if you go out of town it all good I needed the van and it worked out for me and my family. Thank you.

CYNTHIACELESTE M. 
Rating:
5.0

Great customer service. Thanks!!

Henry J. 
Rating:
3.0

Customer did not leave a comment.

ANDRE D. 
Rating:
5.0

give out free lollypops

James G. 
Rating:
1.0

Had to wait ten minutes for someone to come to the front desk to help. She was rude the whole time.

Ryan L. 
Rating:
4.0

convenient location, but crowded parking lot can be difficult.

Christopher R. 
Rating:
5.0

None

Nancy W. 
Rating:
5.0

Nothing you guys did great 👍

jesus O. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
4.0

The truck hadn't been cleaned inside the cab.

Amy A. 
Rating:
5.0

Customer did not leave a comment.

EVELYN L. 
Rating:
5.0

Great customer service. Using this location again next weekend.

JANET LYNNE M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D W. 
Rating:
5.0

Great customer service.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Kent H. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL PAUL W. 
Rating:
1.0

Customer service was poor. They didn't provide proper information or provide me with the 2 additional items that I was rang up for. Very much an over all lack of good leadership.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

Melissa H. 
Rating:
4.0

Customer did not leave a comment.

MICHAELC S. 
Rating:
5.0

n/a

Leah L. 
Rating:
5.0

Your service was outstanding, as it has been every time I've rented from you. I will only use the Greenbrier at Woodlake Dr location to do anything with U-Haul as they are always extremely nice and timely.

Craig R. 
Rating:
4.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

Thanks, everything went well .

CURTISS R. 
Rating:
4.0

Equipment was broken and not ready had to wait 3 hours for them to fix the lights

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Sue H. 
Rating:
1.0

I waited outside for 10 minutes because the sing said to do that. I decided after waiting that I might as well go inside to see what the hold up was. There were 5 staff members standing around talking and not being helpful. I walked up to a girl at a computer and said I was here to drop off. She said okay your are done. Took the keys and pretty much ignored me. Didn't ask to check the truck or anything so I took pics before I left just in case. Very sketchy.

Kendall P. 
Rating:
5.0

I was very pleased with the service communication goes a long way keep up the good work excellent job

JEANNE JAMES L. 
Rating:
4.0

I have used this place on occasions over the last 26 years. They are convenient and efficient. Recommend to all.

Ronald B. 
Rating:
1.0

Customer did not leave a comment.

JOSHUAROBERT C. 
Rating:
5.0

The lady at the counter took care of me. Very friendly and professional ♥️. Great customer service

SHAMARASOPHIA G. 
Rating:
4.0

Clean location but not very inviting. Personnel was not inside & everyone outside seemed to be preoccupied- minimal direction & assistance on how to return & following steps.

Fatima G. 
Rating:
4.0

Had to seek personnel & ask for assistance. Location was clean but not very inviting.

Fatima G. 
Rating:
1.0

The disrespect is real! One of workers (young, caucasian male with tattoos and piercings) was speeding around the parking lot in a very dangerous manner. When I confronted him, he was cussing at me and was very disrespectful!

Wallace E. 
Rating:
4.0

It was a quick drop off.

Tony M. 
Rating:
4.0

Customer did not leave a comment.

SARAH S. 
Rating:
4.0

Customer did not leave a comment.

BRIAN PATRICK L. 
Rating:
3.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

Darrell J. 
Rating:
5.0

Customer did not leave a comment.

DARRELLFITZGERAL J. 
Rating:
4.0

The initial rental was created with me having insurance despite not requesting it which caused me time to correct when I returned the equipment. Otherwise a good experience

Michael L. 
Rating:
3.0

People working here couldn't be nicer. The truck, however, was old, creaky, and shuddered on the highway like it was ready to fall apart. If this Uhaul location had more modern trucks, they'd be an A+ place.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Charmayne B. 
Rating:
5.0

Very quick turnaround...great job guys!

RUTHALICE D. 
Rating:
5.0

I have never had a negative experience at this location.

Debra P. 
Rating:
4.0

During a great job!

April M. 
Rating:
5.0

Customer did not leave a comment.

Mattie G. 
Rating:
5.0

I thought the staff was great! Only constructive comment would be to expand the parking area. It can get congested with customer picking up and dropping equipment.

Arnold S. 
Rating:
5.0

outstanding

Doug G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

charlayne D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Phyllis B.  |  Overall Experience 
Rating:
5.0

Very Friendly and Knowledgeable

reginald j.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Melinda W.  |  Overall Experience 
Rating:
5.0

I am disabled and unable to stand for very long. The lady who waited on me was wonderful. She went above & beyond good customer service to assist me. I really appreciate everything she did to help me.

rosellen c.  |  First Impressions 
Rating:
1.0

I received the truck on E with no gas I had to fill up for almost $100 twice then when I returned it I get charged for not having a quarter tank. I believe that was so absurd. I payed just about $1000 for the truck and why did I have to fill it to a quarter when I picked it up empty? So stupid

William M.  |  First Impressions 
Rating:
3.0

Rating is about my storage units: Office and grounds were clean. Staff was helpful. I would HIGHLY recommend the storage units be inspected before renting. Some of my items got wet / mold due to the unit next storage (according to office mgr. heavy rain.) My unit also had loose insulation hanging down. I needed to inspect the units (3) before renting. I was in a pickle so I rented sight unseen and didn't have the manpower to move out at the time.KS

Kathleen S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  Overall Experience 
Rating:
5.0

Five Stars ***** Terrific service- Highly recommend this clean well managed facility and terrific service providers. Thanks so much!

Debbie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES F.  |  First Impressions 
Rating:
2.0

After reserving our storage unit AND calling twice the day we were arriving once we arrived we were told there wasn't a unit available. We were told that since we didn't work directly with this facility they couldn't guarantee there would be anything available. I explained that while we didn't work directly with this facility the UHaul person that was helping us did in fact work directly with Corban at this facility when the reservation was made. After well over an hour they found a unit for us but there was no sense of urgency, there was very little communication as to what was happening. We had 3 carloads of people waiting to help us unload the truck as this was the first night of the holiday weekend and everyone had plans for the weekend but still there was no sense of urgency. In addition to that once we got the truck unloaded at pulled it out front it was 8:12 PM and the two remaining employees were getting ready to leave but because it was 12 minutes after closing they weren't interested in actually helping me get the truck checked in. They they told me if I couldn't figure it out they would check it in the next morning for a $20. fee! I did not get the vehicle checked in on line as the email I rec'd didn't have a link to do so so I took pictures of the truck, mileage and gas gauges and dropped the keys in the drop box. I was not charged the $20 fee thankfully but the entire experience once arriving at the Greenbrier facility was not good at all. Also, there was another customer there who had made a reservation and taken time off work to be at her appointment at the Greenbrier facility and she was told her reservation wasn't available either. Same story, she worked with a UHaul Rep that answered the phone for the Greenbrier facility after being on hold for 25 minutes and made her reservation for her. The employee's said that the system in place doesn't work because it doesn't accurately depict what is available it's just a guesstimate and that UHaul counts on people not showing up so they overbook. I feel like that's a terrible way to run a storage business when people are moving and counting on their reservations. I will tell you that our experience when returning our first truck and talking with Corban was extremely pleasant and informative and Corban was very attentive and helpful quite unlike the employee's when we arrived with a full 26' truck...

Karen D.  |  First Impressions 
Rating:
2.0

Below average score is due to getting free storage for 30 days, was there less than 30 days, checked out at front desk when moved out, then received bill for almost $200. Called, location said computer glitch and sorry, don't worry about bill, they told me they fixed it. Now I'm still getting bills.

Jeffrey B.  |  Overall Experience 
Rating:
2.0

Storage was garbage full of bugs and rat turds

Trei H.  |  Overall Experience 
Rating:
5.0

The young lady that checked us in also fixed an issue with the one way trailer rental.

WILLIAM K.  |  First Impressions 
Rating:
5.0

The process was smooth and seamless.

CATRINA R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lisa W.  |  First Impressions 
Rating:
2.0

Removed my items from my unit and had rat and mouse faces and urine all over everything as well as nests in furniture, I had to throw away 50% of the contents after moving it out .

Joel E.  |  Overall Experience 
Rating:
5.0

The U-haul staff was very helpful

Thomas G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keysha S.  |  First Impressions 
Rating:
5.0

Both cost were very helpful I would definitely use you again

jacy p.  |  First Impressions 
Rating:
5.0

I am a business owner and I personally think that business owners should have 24 hour access with proven documentation

Chef Josephs K.  |  First Impressions 
Rating:
4.0

Polite, respectable,friendly personality willing to accommodate me in every way. Would definitely recommend this site to a friend

Unnaray H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele B.  |  First Impressions 
Rating:
5.0

Very helpful

Shelton W.  |  Overall Experience 
Rating:
5.0

Great experience. On new years eve there seem to be a lack of staff and longer wait which is understandable. During this hectic time manager Corben was very professional, polite and patient. Great job

EVAN N.  |  First Impressions 
Rating:
1.0

There were RATS IN the storage units. RATS and RAT droppings/feces ALL over my clothing and throughout the items I stored. I HAD to move out IMMEDIATELY!! BY FAR the worst storage experience EVER!!!

Tracy S.  |  Overall Experience 
Rating:
4.0

Thank you

Delores Q.  |  First Impressions 
Rating:
5.0

The best outdoor storage unit ive used in the country.

Jonathan R.  |  Overall Experience 
Rating:
5.0

Every thing went well!

Michelle G.  |  Overall Experience 
Rating:
5.0

All worked together

Shelton W.  |  First Impressions 
Rating:
5.0

Even though i came 30 mins before closing, i was seemlessly shown to my clean and ready to go unit. Additionally, i was provided a recommendation for locks due to recent problems from other outdoor u

Jonathan R.  |  First Impressions 
Rating:
5.0

Nice place

Terry C.  |  Overall Experience 
Rating:
1.0

Leaking ceiling from holes . Rat infestation. Horrible bugs all in my things. I will never rent nor recccomend U-Haul storage again

Tonya B.  |  Overall Experience 
Rating:
5.0

The General Manager,at Greenbrier located was the best he help me with what I need to and I Thank Him so much!

Patricia S.  |  First Impressions 
Rating:
5.0

Everyone there was attentive and helped above and beyond the average. Will recommend this place to others moving here.

Marcus B.  |  First Impressions 
Rating:
1.0

Very long waits. Not friendly or welcoming to customers. Unprofessional conversations and complaining about work issues in front of customers.

Larnell M.  |  Overall Experience 
Rating:
5.0

The staff is very patience and kind.

pamela m.  |  Overall Experience 
Rating:
2.0

The free one month is not free. We rented a truck and rented a large storage on May 19 to June 21st and charged us for two months. From June 20 to the 21 charge my credit card $159. Thats for 2 days.

ryan w.  |  Overall Experience 
Rating:
4.0

Everything was great .

SABRINA E.  |  Overall Experience 
Rating:
5.0

The service rendered to me was professional and efficient. Thank you!

Erica H.  |  First Impressions 
Rating:
5.0

No issues what so ever. Attentive customer service and assistance.

Tracy S.  |  First Impressions 
Rating:
5.0

Everything is good

DMITRY S.  |  First Impressions 
Rating:
5.0

The young lady at the counter was very helpful. I had to change my unit to a bigger one and she went out and checked it and switched it with no problem.

Tikea P.  |  First Impressions 
Rating:
5.0

Too expensive 84. For 5 x 10. Found storage for 50. for same size

CHARMIAN P.  |  Overall Experience 
Rating:
5.0

Thanks you they help me with so much .they were outstanding. I can't say enough about that them excellent to little for them .I will ever one about them and thanks so much for the help Ms FRANKLI

Annette F.  |  First Impressions 
Rating:
4.0

Staff in both locations were extremely knowledgeable and helpful. Made the move that much easier

Shelley J.  |  Reservation 
Rating:
5.0

Corbin and Yolanda were amazing! Extremely helpful. The products were exactly as described.

Corey B.  |  Overall Experience 
Rating:
5.0

The staff at Greenbrier is outstanding!

Karen H.  |  Reservation 
Rating:
5.0

Fast and friendly service!!!

William F.  |  Overall Experience 
Rating:
5.0

Great customer service and follow up.

Candace B.  |  Overall Experience 
Rating:
3.0

I had no issues

Ayana B.  |  Overall Experience 
Rating:
5.0

Malique was great! Excellent customer service.

Ann l.  |  Reservation 
Rating:
5.0

Outstanding customer service

MARVEN H.  |  Overall Experience 
Rating:
5.0

Check in to get storage unit was easy and fast, clean and easy access. Return of truck was fast and hassle free. Great experience.

William F.  |  Reservation 
Rating:
4.0

All accommodations and customer contact was of a professional standard. Thank you

Johnny G.  |  Reservation 
Rating:
1.0

Was lied to about prices ..it's rat turds everywhere and roaches...got overcharged when not due..was told different amount stories....when I moved out I was still being charged...when u cld to sayt

Pamela P.  |  Overall Experience 
Rating:
5.0

The staff have always been helpful with my matters. They even made sure the storage was clean before I started using the unit. My experience with this location was beyond expectations.

Nicole R.  |  Overall Experience 
Rating:
5.0

Everything worked out great.

Alexis H.  |  Overall Experience 
Rating:
5.0

Great personal experience. Definitely no problems. Thanx for all your services. Bob Wedin

Robert W.  |  Overall Experience 
Rating:
1.0

The staff was the most unfriendly people I ever met

Oscar R.  |  Overall Experience 
No reviews have been submitted for this location.

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