Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
they put wrong location on drop off spot almost had to pay more money already had spent 1100 on uhaul the workers need to get it together. everybody was friendly but not knowing the computer system i guess
CANDIS B.
Rating:
4.0
The office and attached restroom had a heavy oder of Marijuana everytime I have visited. My last visit I requested to rent a utility dolly for a one way trip. I got the dolly and paid cash. My order was not processed in the system as paid and was canceled the following day.
justin s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES H.
Rating:
3.0
Don’t like second floor level. Too old for that and I have health problems.
Dina T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BYRON T.
Rating:
4.0
Good customer service upon return
PRESTON W.
Rating:
5.0
The Uhaul representative was very helpful and friendly. She represented herself and the company well.
AMANDA P.
Rating:
5.0
Customer did not leave a comment.
chandra b.
|
Overall Experience
Rating:
4.0
This has nothing to do with this location, but my overall experience with UHAUL. It was stressful and quite painful. I reserved a UHAUL truck almost a month before use. I was told that my reservation was cancelled THE MORNING I needed it (in fact I called UHAUL asking for help and then UHUAL said it was cancelled); I even called my UHAUL pick up place two-three days prior pickup to confirm everything (and they said it was all good).
I called three different local locations, was on UHUAL text chat and UHAUL over phone--after almost 2 hours I was able to get another UHUAL.
How can this be solved? Someone could have notified me at least a day or two before!
HAMILTON C.
Rating:
5.0
Customer did not leave a comment.
SHIRLEY B.
Rating:
3.0
/ vehicle smell / ride rough /
LINDA G.
Rating:
5.0
Customer did not leave a comment.
MARK M.
Rating:
3.0
Customer did not leave a comment.
Sage P.
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
javionne W.
Rating:
5.0
Customer did not leave a comment.
Valeri L.
Rating:
2.0
Customer did not leave a comment.
DAWN F.
Rating:
5.0
Tashara Boone provided EXCELLENT SERVICE and made me feel like a valued customer. The company should model their customer service for Tashara. She listened and was attentive to what I needed.
THANK YOU!!!
DEBRA R.
Rating:
5.0
only issue my access card did not work when i returned to move items in the storage.
Jennifer J.
|
First Impressions
Rating:
5.0
Tashara was very helpful, polite and professional.
Blu R.
|
First Impressions
Rating:
4.0
No comment at this time
CAROLYN Q.
Rating:
4.0
Initial reservation on Oniel Lane was not fulfilled. Employee very helpful in lining up vehicle on Greenwell Springs. Ladies at that locatdid excellent job.
JOEL H.
Rating:
5.0
Customer did not leave a comment.
Sara C.
Rating:
5.0
Customer did not leave a comment.
RAQUAN H.
Rating:
5.0
Customer did not leave a comment.
BRYAN C.
Rating:
5.0
Tasha is wonderful & extremely hard working. We came in from Houston a few days after hurricane Ida & she was getting everything handled, by herself, extremely fast and friendly!!! If I could I would give her 10 stars
Jessica G.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
NEKEA F.
Rating:
5.0
Customer did not leave a comment.
Robert W.
Rating:
5.0
Customer did not leave a comment.
Tylor J.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
STACY C.
Rating:
4.0
Customer did not leave a comment.
MeLinda S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRENECIA C.
|
Overall Experience
Rating:
5.0
U-HAUL
8415 Greenwell Springs Road
Baton Rouge, LA 70814
Ref: Tashara Boone
To Whom It May Concern:
It is with great pleasure that I write this letter of excellent customer service.
As we go through the daily grind of business, now and then we are favored by exceptional service on the part of some workers; i.e., who gives to her job “that something more†which the average worker never even thinks to give. Tashara Boone customer service was exceptional!!!!
She has the ability to work naturally with enthusiasm, to plan ahead, to make every accomplishment only the beginning of another step forward, and to encourage other to make the most of their opportunities. All of this was noted when I visited the location 8415 Greenwell Springs Rd Baton Rouge LA 70814. She was very helpful and also making suggestions for our next storage needs by suggesting the College Box.
Please let Ms. Boone know that she is truly an asset to your organization.
Respectfully,
Carla R. Anderson
CARLA A.
Rating:
3.0
Customer did not leave a comment.
TANYA M.
Rating:
3.0
Windshield wasn't clean. Bugs all on it
JEFFREY K.
Rating:
5.0
Everything was great!
Shalacey W.
|
Online Move In
Rating:
3.0
Overwhelmed May have been a one off my review shouldn't reflect on this Individual or location if you have other reviews you may add
DAVID A.
Rating:
4.0
Customer did not leave a comment.
REGINALD B.
Rating:
3.0
Customer did not leave a comment.
VERONICA J.
Rating:
2.0
The worker was very unhelpful and acted as if I should’ve knew what I was doing. She made me feel dumb for the few questions I had to ask. She also didn’t give me the access card I needed which I didn’t know of because she didn’t do her job.
Terrencia S.
|
Online Move In
Rating:
5.0
The entire staff was amazing especially Karibbean and Tashara. The storage room and truck was clean and well maintained. I usually don’t comment on reviews but the service I received from the staff was really awesome. It was a pleasure doing business at this location.
Charlotte B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike A.
Rating:
5.0
Customer did not leave a comment.
Fannie M.
|
First Impressions
Rating:
4.0
N/a
Michael S.
Rating:
5.0
MAybe explain a little better about having to be at the location to turn in the vehicle Afterhours and the process of taking pictures because I had to come back and do that so I would not be charged $20 process fee
LEROYAL W.
Rating:
5.0
Nothing y'all did everything absolutely perfect!
LAUREN B.
Rating:
5.0
Thanks
Jasmine H.
Rating:
4.0
Customer did not leave a comment.
Keonna D.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
MARQUEZ W.
Rating:
5.0
Customer did not leave a comment.
Patrick R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alvin B.
Rating:
5.0
The staff was very helpful
LOUIS S.
|
First Impressions
Rating:
5.0
I was very satisfied
MACHELLE B.
|
First Impressions
Rating:
3.0
When we originally rented the unit, the light inside the unit was out. We call this to the attention of the clerk renting us the unit. She said, she will have maintenance to repair the light. The light was never repaired, the light still was not working when we surrendered the unit. The second matter was the cockroaches in the unit. My husband sprayed the unit himself to stop the roaches from entering the unit. However, the rental rate was fair and the unit was useful for the time rented.
Tony J.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Sheila S.
Rating:
5.0
Customer did not leave a comment.
QUEBIN R.
Rating:
5.0
Customer did not leave a comment.
Lakedria S.
|
Overall Experience
Rating:
5.0
We'll be back !!
PHYLLIS O.
Rating:
3.0
Customer did not leave a comment.
julia h.
|
First Impressions
Rating:
1.0
The location did not open on time. They did not have the 10ft truck I rented and said it was for someone else at 10am. I ended up renting a 6x9 open trailer for 1 day. The woman was rude and late at opening and at pick up. At drop off the office was not open at 4pm. 2 other customers were waiting there as well.
LAURA B.
Rating:
4.0
I didn't have any complaints so sure I would recommend uhaul to a friend and others
DAVID S.
Rating:
3.0
See comments above
AMOS T.
Rating:
1.0
Staff was awful…as if I was bothering them. Everyone was there for personal issues not for uhaul customers. NO PROFESSIONAL ETIQUETTE!!!! Uhaul is good but staff gets an F.
Sorry and thanks
Cornelius E.
|
Overall Experience
Rating:
4.0
Add more staff
RONALD M.
Rating:
5.0
Both customer service reps I dealt with were friendly and engaging. Very nice experience.
THOMAS R.
Rating:
4.0
Customer did not leave a comment.
jessica b.
|
First Impressions
Rating:
4.0
I had beyond a difficult time getting help from the UHaul corporate # that everyone calls. It said I could edit my order but I could not. It took 4 calls to local UHauls and it would send me into VRU hell. This location actually answered their phone. I would give this location high marks but UHaul service and website very low marks
REE V.
Rating:
5.0
My overall experience was great!
LISA R.
Rating:
5.0
Customer did not leave a comment.
Christopher G.
Rating:
5.0
Everything was smooth. no suggestions
PETER G.
Rating:
5.0
great location and owner, agents always!
Christopher G.
Rating:
5.0
Customer did not leave a comment.
Racheal B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DOMINIQUE A.
Rating:
4.0
Customer did not leave a comment.
JORDAN M.
Rating:
5.0
The grounds are clean. The store manager was well knowable about any question I had. The storage was clean and well kept. No complaints.
Ashlee D.
|
Overall Experience
Rating:
3.0
extremely hot in the unit , trash around the area .loved my sales person very nice I forgot her name
AKITA C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Narasimha V.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROBERT W.
Rating:
5.0
Customer did not leave a comment.
RONALD B.
Rating:
4.0
Customer did not leave a comment.
DAIDRIAN T.
Rating:
5.0
Customer did not leave a comment.
Alisha D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES F.
Rating:
5.0
Thank you for your service
Yolanda W.
|
Overall Experience
Rating:
3.0
Be kind to all customers including the elderly customers that need a lot of assistance. The agents were nice to me when picking up my rental but seemed very frustrated with the customers in front of me who were older. The agents vented their frustration about those customers when the customers walked outside. Definitely would not want that kind of service given to my parents.
CLAUDIA M.
Rating:
5.0
Customer did not leave a comment.
reginald J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashlee D.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHERYL M.
Rating:
5.0
Customer did not leave a comment.
TANASHA B.
Rating:
5.0
Nice clean and helpful people. Thanks for your service
aldreama j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAMELA L.
Rating:
4.0
Customer did not leave a comment.
dayasha B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
QUEBIN R.
Rating:
5.0
Customer did not leave a comment.
THOMAS B.
Rating:
3.0
My truck was reserved at another location but got moved to this one (not by me) but the boxes that I purchased still had to be picked up at a different location. There should be a way to transfer the entire order to the same location
BRANDON W.
Rating:
4.0
The external gate was not closed when I arrived, and when I returned much later that evening so the security is a little lax. This is why I give 4 rather than 5 stars. I was greeted kindly and helped with my storage space. The space itself was great for my needs, and it was clean.
Cody W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JADA J.
Rating:
4.0
This location was wonderful, but my issue lies with my first location not putting the keys in the truck and forcing me to scramble to find another location by calling several people just to be transferred. Also, one of the customer service reps decided it was best to help me by hanging up. Again, this is about U-haul and their customer service and not at all about this location or the front desk person there.
adam T.
Rating:
5.0
Customer did not leave a comment.
Wayne G.
Rating:
1.0
1) We reserved a 15 foot and were not informed until a few hours before the pick up that no equipment was available until the next day and that it would be a 10 foot 2) the pick up time the next day was supposed to be 11:30 AM for the 10 foot, it was not available until after 1PM 3)customer service wait times are unacceptable
VAN C.
Rating:
5.0
The young man was very nice and polite I will definitely recommend this service
HENRY R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerion L.
Rating:
5.0
Customer did not leave a comment.
Raven M.
Rating:
5.0
0. All was up to par So Far , so good. Thanks
CHARLES C.
Rating:
3.0
When I arrived the office door was locked. This was a storage facility and there was a sign on the door that said the manager was out on the property and would return in 15 minutes. The safety chains did not have the rubber pieces that keep them from coming disconnected. I had to take the rubber pieces off of another trailer sitting nearby. There is a huge U-Haul rental location less than 3 miles away (I actually went there first by mistake). Go to the larger U-Haul location and you will receive better/faster service and have a much more professional expierience.
Robert P.
Rating:
5.0
Super friendly and helpful! Great experience.
Christopher D.
Rating:
5.0
Customer did not leave a comment.
LEWIS J.
Rating:
4.0
Customer did not leave a comment.
Patrick P.
Rating:
3.0
Customer did not leave a comment.
Thomas L.
Rating:
5.0
Customer did not leave a comment.
Ciera H.
Rating:
5.0
Customer did not leave a comment.
Reginald J.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JOSEPH S.
Rating:
5.0
Customer did not leave a comment.
Anna C.
Rating:
5.0
No comment regarding improvement! However the Manager on duty was excellent. She gave us 100% of her attention despite being the only staffer in the location and having several customers walk in to seek services, I always rent from this location Because she is always so professional !
JOYCE J.
Rating:
5.0
Have no comments because I had no problems with this location.
ROCHEE J.
Rating:
4.0
Good customer service, entire interior should sanitized though it was sticky/ grimy.
Elyssa W.
Rating:
5.0
Customer did not leave a comment.
beverly W.
Rating:
1.0
Because they rude and when You make
Reservations they never have your equipment ready
SIVY W.
Rating:
5.0
Continue giving Excellent customer service.
NAKETTA Y.
Rating:
4.0
Customer did not leave a comment.
jermaine h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACALYN M.
Rating:
3.0
Customer did not leave a comment.
Jane A.
Rating:
3.0
Pick up truck bed look like it was used to move wild game. Hair was in every corner and there was a piece a meat. Maybe it was just returned and I came to soon.
STEVEN W.
Rating:
5.0
Customer did not leave a comment.
Lenazira B.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
HEATHER E.
Rating:
5.0
Customer did not leave a comment.
Daniel L.
Rating:
5.0
It was a very good experience the person at rented to truck was very professional
LARRY C.
Rating:
5.0
The lady who assisted with checking out the trailer was super professional, courteous, and helpful.
ANTHONY L.
Rating:
5.0
The lady who was there when I picked up the van was awesome. She was friendly and answered any questions that I had. A big thank you to her.
AMIT M.
Rating:
2.0
Customer did not leave a comment.
SHAMBRIELLE P.
Rating:
5.0
Customer did not leave a comment.
ANTOINETTE H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Denishia W.
Rating:
5.0
Everything was nice!
DWANDA G.
Rating:
5.0
Great experience. Thanks!
ALANNA M.
Rating:
5.0
By lowering the percent per mile Overall. I Love the professional atmosphere. Pleasant Attitude 🚙😊💗
DANA B.
Rating:
5.0
Great Customer service & very friendly
DARIUS M.
Rating:
1.0
I'm not renting from this store anymore.. poor communication and customer service. This location is one big joke. Some Manger lady... 🤡 Don't know how to talk to people. But I will not be coming back to that store.
crystal G.
Rating:
5.0
Ask what type of wiring system is currently installed. I had to go purchase an adapter and return.
CONNIE H.
Rating:
1.0
Very hostile person working. The place smelled of marijuana when I walked in. Nothing that I pre-ordered was available. There was no explanation of any kind about the truck or the car trailer. Horrible experience
Timothy W.
Rating:
3.0
Customer did not leave a comment.
Tonda F.
Rating:
1.0
The staff was not customer friendly! I would not recommend anyone to this location.
Austin G.
Rating:
5.0
Customer did not leave a comment.
angela c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
angela w.
|
First Impressions
Rating:
5.0
Nice and knowledgeable staff
karryl d.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ormonde M.
|
First Impressions
Rating:
3.0
The facility is too busy for only one employee. I had to wait over 30 minutes to be helped because the single employee was running around trying to help everyone and she had no help.
Paula J.
|
First Impressions
Rating:
5.0
Made this part of the moving process quick and easy!
Brian N.
|
First Impressions
Rating:
5.0
Excellent each employee it's very polite and a very knowledgeable of the business all tens and very helpful
ventrice c.
|
First Impressions
Rating:
5.0
Best experience overall.. I would recommend U-Haul to all my family and friends..
Joann D.
|
First Impressions
Rating:
5.0
The representative had a good personality and was clear.