Customer Reviews for U-Haul Moving & Storage at Greenwell Springs Road

550 reviews

8415 Greenwell Springs Rd   Baton Rouge, LA 70814
(3/4 of a mile northeast of Airline Hwy)

(225) 424-5995

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(225) 424-5995

8415 Greenwell Springs Rd
Baton Rouge, LA 70814
(3/4 of a mile northeast of Airline Hwy)

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mandy B. 
Rating:
5.0

Customer did not leave a comment.

Nick T.  |  First Impressions 
Rating:
4.0

Great rates. Dependable Vehicle

RONALD R. 
Rating:
5.0

Doing a whole lot better , keep up the great work!

CYDNEY M. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
5.0

Customer did not leave a comment.

Gerald T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Oniekia m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Customer did not leave a comment.

wanda c.  |  Overall Experience 
Rating:
5.0

The staff was amazing especially the two white guys ! Very helpful and respectful!

TIRENE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Floyd B. 
Rating:
5.0

Customer did not leave a comment.

JILL B. 
Rating:
5.0

Ross is awesome!

MARY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Very nice man there! Very easy to deal with. I would recommend them if you needed to rent anything

JOEL H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW O. 
Rating:
5.0

Ross was very helpful, the van was clean and well kept.

BRANDON F. 
Rating:
5.0

Everything was great 👍 staff customer service was excellent, thank you all.

Ida S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EBONY G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

nothing

LEONA M. 
Rating:
4.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

N/A

LARRY B.  |  First Impressions 
Rating:
4.0

N/A

LARRY B. 
Rating:
5.0

All these high rating are for the Baton Rouge Greenwell Springs location. The location in Slidell LA was Is very unprofessional rude Nash and refuse to honor u-haul's agreement or their contract. But here where I'm at Very professional courtesy and willing and eager to help to make sure that I was satisfied as Au haul customer I will come back to Baton Rouge Green Springs well area. The Slidell LA location gets zerooooo++++++ zero stars.

DEWAYNE C.  |  First Impressions 
Rating:
5.0

It wb nice to have a key remote for the van. Besides that, it was a very good experience

VENICE G. 
Rating:
3.0

Customer did not leave a comment.

GALAL K. 
Rating:
5.0

Customer did not leave a comment.

ROLAND H. 
Rating:
5.0

Customer did not leave a comment.

CLARISSA C. 
Rating:
1.0

I left my galaxy 20 phone in van. Went back 30 minutes later, van there but no phone. Did the find my phone and it showed still at uhaul.

DENNIS L. 
Rating:
3.0

My dissatisfaction is not with the location, but with the overall scheduling and pricing. I never can get a rental at the location that would be closest to me. This location was 22 miles from me. Why can't your main campus have trucks delivered to the customer's closest Uhaul location? I was charged for 45 miles in which 15-20 would of used. On my way home, I saw two different locations with the 10 footer trucks in their parking lot. Now explain to me why in the hell I had to drive WAY OUT MY WAY to pickup the rental?

GINA S. 
Rating:
5.0

Customer did not leave a comment.

Samuel E. 
Rating:
1.0

they put wrong location on drop off spot almost had to pay more money already had spent 1100 on uhaul the workers need to get it together. everybody was friendly but not knowing the computer system i guess

CANDIS B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
3.0

Don’t like second floor level. Too old for that and I have health problems.

Dina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BYRON T. 
Rating:
4.0

Good customer service upon return

PRESTON W. 
Rating:
5.0

The Uhaul representative was very helpful and friendly. She represented herself and the company well.

AMANDA P. 
Rating:
4.0

This has nothing to do with this location, but my overall experience with UHAUL. It was stressful and quite painful. I reserved a UHAUL truck almost a month before use. I was told that my reservation was cancelled THE MORNING I needed it (in fact I called UHAUL asking for help and then UHUAL said it was cancelled); I even called my UHAUL pick up place two-three days prior pickup to confirm everything (and they said it was all good). I called three different local locations, was on UHUAL text chat and UHAUL over phone--after almost 2 hours I was able to get another UHUAL. How can this be solved? Someone could have notified me at least a day or two before!

HAMILTON C. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEY B. 
Rating:
3.0

/ vehicle smell / ride rough /

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
3.0

Customer did not leave a comment.

Sage P.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

javionne W. 
Rating:
5.0

Customer did not leave a comment.

Valeri L. 
Rating:
2.0

Customer did not leave a comment.

DAWN F. 
Rating:
5.0

Tashara Boone provided EXCELLENT SERVICE and made me feel like a valued customer. The company should model their customer service for Tashara. She listened and was attentive to what I needed. THANK YOU!!!

DEBRA R. 
Rating:
5.0

only issue my access card did not work when i returned to move items in the storage.

Jennifer J.  |  First Impressions 
Rating:
5.0

Tashara was very helpful, polite and professional.

Blu R.  |  First Impressions 
Rating:
4.0

No comment at this time

CAROLYN Q. 
Rating:
4.0

Initial reservation on Oniel Lane was not fulfilled. Employee very helpful in lining up vehicle on Greenwell Springs. Ladies at that locatdid excellent job.

JOEL H. 
Rating:
5.0

Customer did not leave a comment.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

RAQUAN H. 
Rating:
5.0

Customer did not leave a comment.

BRYAN C. 
Rating:
5.0

Tasha is wonderful & extremely hard working. We came in from Houston a few days after hurricane Ida & she was getting everything handled, by herself, extremely fast and friendly!!! If I could I would give her 10 stars

Jessica G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NEKEA F. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

STACY C. 
Rating:
5.0

U-HAUL 8415 Greenwell Springs Road Baton Rouge, LA 70814 Ref: Tashara Boone To Whom It May Concern: It is with great pleasure that I write this letter of excellent customer service. As we go through the daily grind of business, now and then we are favored by exceptional service on the part of some workers; i.e., who gives to her job “that something more” which the average worker never even thinks to give. Tashara Boone customer service was exceptional!!!! She has the ability to work naturally with enthusiasm, to plan ahead, to make every accomplishment only the beginning of another step forward, and to encourage other to make the most of their opportunities. All of this was noted when I visited the location 8415 Greenwell Springs Rd Baton Rouge LA 70814. She was very helpful and also making suggestions for our next storage needs by suggesting the College Box. Please let Ms. Boone know that she is truly an asset to your organization. Respectfully, Carla R. Anderson

CARLA A. 
Rating:
3.0

Customer did not leave a comment.

TANYA M. 
Rating:
3.0

Windshield wasn't clean. Bugs all on it

JEFFREY K. 
Rating:
3.0

Overwhelmed May have been a one off my review shouldn't reflect on this Individual or location if you have other reviews you may add

DAVID A. 
Rating:
4.0

Customer did not leave a comment.

REGINALD B. 
Rating:
3.0

Customer did not leave a comment.

VERONICA J. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
4.0

N/a

Michael S. 
Rating:
5.0

MAybe explain a little better about having to be at the location to turn in the vehicle Afterhours and the process of taking pictures because I had to come back and do that so I would not be charged $20 process fee

LEROYAL W. 
Rating:
5.0

Nothing y'all did everything absolutely perfect!

LAUREN B. 
Rating:
5.0

Thanks

Jasmine H. 
Rating:
1.0

Customer did not leave a comment.

MARQUEZ W. 
Rating:
5.0

Customer did not leave a comment.

Alvin B. 
Rating:
5.0

I was very satisfied

MACHELLE B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

Customer did not leave a comment.

QUEBIN R. 
Rating:
5.0

We'll be back !!

PHYLLIS O. 
Rating:
1.0

The location did not open on time. They did not have the 10ft truck I rented and said it was for someone else at 10am. I ended up renting a 6x9 open trailer for 1 day. The woman was rude and late at opening and at pick up. At drop off the office was not open at 4pm. 2 other customers were waiting there as well.

LAURA B. 
Rating:
4.0

I didn't have any complaints so sure I would recommend uhaul to a friend and others

DAVID S. 
Rating:
3.0

See comments above

AMOS T. 
Rating:
4.0

Add more staff

RONALD M. 
Rating:
5.0

Both customer service reps I dealt with were friendly and engaging. Very nice experience.

THOMAS R. 
Rating:
4.0

Customer did not leave a comment.

jessica b.  |  First Impressions 
Rating:
4.0

I had beyond a difficult time getting help from the UHaul corporate # that everyone calls. It said I could edit my order but I could not. It took 4 calls to local UHauls and it would send me into VRU hell. This location actually answered their phone. I would give this location high marks but UHaul service and website very low marks

REE V. 
Rating:
5.0

My overall experience was great!

LISA R. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Everything was smooth. no suggestions

PETER G. 
Rating:
5.0

great location and owner, agents always!

Christopher G. 
Rating:
5.0

Customer did not leave a comment.

Racheal B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOMINIQUE A. 
Rating:
4.0

Customer did not leave a comment.

JORDAN M. 
Rating:
3.0

extremely hot in the unit , trash around the area .loved my sales person very nice I forgot her name

AKITA C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
4.0

Customer did not leave a comment.

DAIDRIAN T. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
3.0

Be kind to all customers including the elderly customers that need a lot of assistance. The agents were nice to me when picking up my rental but seemed very frustrated with the customers in front of me who were older. The agents vented their frustration about those customers when the customers walked outside. Definitely would not want that kind of service given to my parents.

CLAUDIA M. 
Rating:
4.0

Customer did not leave a comment.

CHERYL M. 
Rating:
5.0

Customer did not leave a comment.

TANASHA B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA L. 
Rating:
5.0

Customer did not leave a comment.

QUEBIN R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
3.0

My truck was reserved at another location but got moved to this one (not by me) but the boxes that I purchased still had to be picked up at a different location. There should be a way to transfer the entire order to the same location

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

JADA J. 
Rating:
4.0

This location was wonderful, but my issue lies with my first location not putting the keys in the truck and forcing me to scramble to find another location by calling several people just to be transferred. Also, one of the customer service reps decided it was best to help me by hanging up. Again, this is about U-haul and their customer service and not at all about this location or the front desk person there.

adam T. 
Rating:
5.0

Customer did not leave a comment.

Wayne G. 
Rating:
1.0

1) We reserved a 15 foot and were not informed until a few hours before the pick up that no equipment was available until the next day and that it would be a 10 foot 2) the pick up time the next day was supposed to be 11:30 AM for the 10 foot, it was not available until after 1PM 3)customer service wait times are unacceptable

VAN C. 
Rating:
5.0

The young man was very nice and polite I will definitely recommend this service

HENRY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerion L. 
Rating:
5.0

Customer did not leave a comment.

Raven M. 
Rating:
5.0

0. All was up to par So Far , so good. Thanks

CHARLES C. 
Rating:
3.0

When I arrived the office door was locked. This was a storage facility and there was a sign on the door that said the manager was out on the property and would return in 15 minutes. The safety chains did not have the rubber pieces that keep them from coming disconnected. I had to take the rubber pieces off of another trailer sitting nearby. There is a huge U-Haul rental location less than 3 miles away (I actually went there first by mistake). Go to the larger U-Haul location and you will receive better/faster service and have a much more professional expierience.

Robert P. 
Rating:
5.0

Super friendly and helpful! Great experience.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

LEWIS J. 
Rating:
4.0

Customer did not leave a comment.

Patrick P. 
Rating:
3.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Ciera H. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

Anna C. 
Rating:
5.0

No comment regarding improvement! However the Manager on duty was excellent. She gave us 100% of her attention despite being the only staffer in the location and having several customers walk in to seek services, I always rent from this location Because she is always so professional !

JOYCE J. 
Rating:
5.0

Nice and knowledgeable staff

karryl d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ormonde M.  |  First Impressions 
Rating:
3.0

The facility is too busy for only one employee. I had to wait over 30 minutes to be helped because the single employee was running around trying to help everyone and she had no help.

Paula J.  |  First Impressions 
Rating:
5.0

Best experience overall.. I would recommend U-Haul to all my family and friends..

Joann D.  |  First Impressions 
Rating:
5.0

The representative had a good personality and was clear.

Carolyn P.  |  First Impressions 
Rating:
5.0

thanks

Melissa H.  |  First Impressions 
No reviews have been submitted for this location.

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