Customer Reviews for U-Haul Moving & Storage at Hammond Sq

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hammond Sq

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kenneth W. on

Rating:

Customer did not leave a comment.

Roger W. Z. on

Rating:

Friendly and kind from the start. Fast and helpful. Thanks for making the return so easy. Great!

Edmond S. on

Rating:

Customer did not leave a comment.

Joyce A S. on

Rating:

Customer did not leave a comment.

Dwain T. on

Rating:

Customer did not leave a comment.

aj L. on

Rating:

I was called and asked to change my appointment to 10 AM. I was there on time. I waited 45 minutes until my vehicle was taken. The job was contracted for 1.5 hours. Three hours later I finally got my car back. I expressed my concerns to the general manager. I was totally disappointed in the time element of this job. My expectations might be a little skewed since I watched this UHaul job on YouTube. There the man preformed the job in about 30 minutes. Still it was twice as long as the contracted time.

Adam W. on

Rating:

Customer did not leave a comment.

Crystal A. on

Rating:

Customer did not leave a comment.

Corbin C. on

Rating:

Customer did not leave a comment.

Cory M. on

Rating:

Fast great service!! I always use this particular store when I am moving. This was my 5th time using this uhaul store and they never disappoint!!

Karlyn H. on

Rating:

Customer did not leave a comment.

Charles C. on

Rating:

Customer did not leave a comment.

Travis S. on

Rating:

Customer did not leave a comment.

KELLY K. on

Rating:

Make sure that the lady that helps them is the same one who worked with me.

Charonita L. on

Rating:

She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweet

CETERA T. on

Rating:

Customer did not leave a comment.

Richard H. on

Rating:

Customer did not leave a comment.

Barbette W. on

Rating:

Denise was professional and accommodating!!

pierre D. on

Rating:

Set an appointment time to pick up my ubox and when I arrived they asked if I could come back in a couple of hours. When I arrived the second time to pick it up it took a little over an hour before I got to leave with the box. When we emptied the Ubox and told them we were done with they did not return it to inventory. I received calls in August, September and October telling me that I owed money for rental. I informed them each time that I had emptied the box and was no longer using it. Finally with the call in October I think they finally got the hint and removed it from my name. I was very disappointed with the service at this location.

racheal M. on

Rating:

Customer did not leave a comment.

Robert H. on

Rating:

Customer did not leave a comment.

Beau A. on

Rating:

Customer did not leave a comment.

Clayton B. on

Rating:

Customer did not leave a comment.

John A. on

Rating:

NOTHING - HAD A GREAT EXPERIENCE. THE LADY THAT CHECK ME IN WAS GREAT.

John M. on

Rating:

Customer did not leave a comment.

SCOTT L. on

Rating:

Awesome location! Great people, very helpful !

Joshua E. on

Rating:

Customer did not leave a comment.

roxanne S. on

Rating:

Customer did not leave a comment.

Jill M. on

Rating:

Customer did not leave a comment.

Angela E. on

Rating:

Mrs. Sue has a VERY nasty attitude she’s not professional at all.

Edward N. on

Rating:

Customer did not leave a comment.

PATRICK W. on

Rating:

Customer did not leave a comment.

Dana G. on

Rating:

Customer did not leave a comment.

Basil C. on

Rating:

Did great job helping me setup my reservation. Employee I spoke with initially went out and measured inside trailer for me and that was really helpful. When I went to pickup the trailer, the lights did not work, but another employee took the time to check my fuse and corrected the problem. Employee was also very helpful when I dropped the trailer back off. Will rent again from this location.

Ronald W. on

Rating:

Attitude of girl that shocked me out. On a 1-10 scale .... at least a 2

Rachel J. on

Rating:

Make sure vehicle is cleared of trash.

Sherie M. on

Rating:

Customer did not leave a comment.

Erin W. on

Rating:

Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.

Robin R. on

Rating:

The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.

Jeff R. on

Rating:

While the people and facility were great, the value was not. I found units just as good at a much better rate (which included 24 hr access). With the rate increase, I decided it was time to move.

Fox R. on

Rating:

KIND AND EFFICIENT

lamont j. on

Rating:

Thanks for the service

Bobby B. on

Rating:

everything an everyone was GREAT, thanks

RONNIE L. on

Rating:

2 months after I returned the rental they were still charging me. Every time I called I got 10 transfers and no call backs and a bunch of excuses.

Aleta S. on

Rating:

The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...

Gracie B. on

Rating:

Great service, I would definitely use them again if needed

Candice L. on

Rating:

Awesome experience!!

LANA M. on

Rating:

.

GERARD K. on

Rating:

I had storage for 18 months and had zero problems. Also, i just rented a trailer and the staff helped me get the trailer hooked up to my truck and answered all y questions. Great experience.

Karen N. on

Rating:

I had 2 U-Boxes delivered from Sioux Falls, SD. This place had some major problems with honoring my contract they shipped 7 days late. HAMMOND SQ was Great! Saved me $$ by working with me THANK YOU!

darruiest b. on

Rating:

Excellent

katrene h. on

Rating:

Staff always professional and helpful

KRISLYN K. on

Rating:

The lady that I talked to on the phone and set my reservation was really understanding and really sweet .

Natasha W. on

Rating:

The sales associates were awesome. They went out of their way to accommodate me! They had run out of the tail light attachments. They were innovative! As a result, I am in my new place!

Joseph V. on

Rating:

N/A

CHENELLE B. on

Rating:

We had to throw a lot of our belongings away d/t water leak and rats.The leak was supposed to be fixed but not sure.After getting some important stuff out we just left few things in storage. #420

Benton B. on

Rating:

Very satisfied

Jennifer G. on

Rating:

A nice facility. Friendly staff. I didn't like that they require you purchase a specific lock for your unit but other than that it was one great.

WALTER P. on

Rating:

POOR.scheduled movers after giving credit card, via phone. Went to see unit before the move and told no such unit available . After checking they found reservation and still said nothing available.

roosevelt a. on

Rating:

👌