Customer Reviews for U-Haul Moving & Storage at Hammond Sq

3451 reviews

1915 SW Railroad Ave   Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

(985) 345-3066

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(985) 345-3066

1915 SW Railroad Ave
Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I will never rent from Uhaul again! Thanks to Uhaul I had to unload my furniture from the trailer and return the trailer today. Currently I am looking for another trailer or truck to get reloaded and haul my furniture to Monroe.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN V. 
Rating:
5.0

Nothing, your staff were excellent.

ALBERT S. 
Rating:
4.0

Customer did not leave a comment.

L B. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL V. 
Rating:
5.0

Ensure proper information is provided. I was told to get 2 bags of the furniture covers but when I returned the uhaul to the location in hammond, they advised that I should've had a total of 4 bags to return.

Kati T. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Trailer had short in lights causing our Jeep to short out and blow a fuse. Then coupler was bent so it was very hard to take off the ball. Not acceptable

STEVEN R. 
Rating:
1.0

Customer did not leave a comment.

Emily P. 
Rating:
1.0

Customer service rep, double booked a truck so when I arrived to pick up my paid in full truck I watched it drive off. Hammond customer service is very poor. Went into the store to check on a rental and waited several minutes for someone to help me but no one was in the store. I went outside and asked someone if anyone was working in the store and 3 people were standing around shooting the bull and told me someone will be with me in a few minutes. Several minutes later someone finally came in but was not very nice.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS N. 
Rating:
1.0

Fraud account was open in my name and used my credit card that was not authorized

Robert R.  |  First Impressions 
Rating:
3.0

Had a pick up location in Baton Rouge and had to go all the way to Hammond to get a UHAUL. It was a terrible experience to go through.

Derrick P. 
Rating:
5.0

They offer the best service!

MARILYN R. 
Rating:
5.0

Customer did not leave a comment.

AUNDRA W. 
Rating:
5.0

Customer did not leave a comment.

Allison K. 
Rating:
1.0

Employees were very rude and unhelpful. They acted as they knew everything and nothing at all. They treated us as if were an inconvenience. Every employ we saw and spoke to treated us this way with the exception of one who was absolutely amazing. Overall, this location's employees either needs to be re-trained and get an attitude adjustment or they need to be replaced. I've gone to this location four times in the last month and every experience I've had with the exception of the one I mentioned earlier were horrible.

KRISTEN D. 
Rating:
5.0

Nothing the crew was very helpful and understanding at drop off location and said the pick of location should have even gave the truck out with the blades all messed on windshield and one tail light out.

JACQUELINE G. 
Rating:
5.0

Husband says he's more than impressed with UHAUL!

James G. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

DIXIE T. 
Rating:
4.0

The Hammond location is nice.

Bobby B. 
Rating:
5.0

y

DONALD S. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Have the equipment I reserved or at least tell me before the day of pickup that you are substituting different equipment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

APRIL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david V. 
Rating:
1.0

UHaul has called me constantly. They have left voicemails for a Louis. I have called them back 5-6 times and told them they had the wrong number, and I still would get calls constantly!! That is NOT my name listed as the customer. I can’t review something I did not get.

Kennadei L.  |  Overall Experience 
Rating:
5.0

Everything was fine pick up and drop off. Trailer worked as it should.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

MILES J. 
Rating:
5.0

Nothing comes to mind about that.

CARL P. 
Rating:
4.0

Customer did not leave a comment.

Larry L.  |  First Impressions 
Rating:
5.0

Keep doing what you do best.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE O. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL F. 
Rating:
1.0

Customer did not leave a comment.

GARLAND A. 
Rating:
5.0

Customer did not leave a comment.

Lloyd B. 
Rating:
5.0

Awesome customer service

JAMES R. 
Rating:
1.0

I rented the same Traylor for 24 .00 2 weeks before at Al's garage in summit, MS. This Hammond store charged me over 100.00 dollars I need some feed back on why and how can they rip people off so easily I felt held up .u haul should get a handle on these people in thier store's

JONATHAN M. 
Rating:
5.0

The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgusted

Miranda J.  |  First Impressions 
Rating:
5.0

Service was excellent. Employees took care of the hook up and got me out quickly!

Jeffery B. 
Rating:
5.0

If the customer rents a dolly to go with their truck, it would be beneficial for the customers if it were already in the truck.

Brandon B. 
Rating:
5.0

Customer did not leave a comment.

DARRELL L. 
Rating:
1.0

Our Uhaul truck that we rented was INFESTED with roaches. We even have pictures and videos for evidence and they acted like we somehow did it. Like all we did was open the back of the truck and see them all over. Our furniture and belongs were no where near the vehicle. And for the best paid. They still charged us full price for the rental!!!!!! NEVER USE HAMMOND UHAUL!!!!!!

LANCE T. 
Rating:
2.0

First I was told the vehicle came with a dolly and another person at the same location said no. Service was slow and the truck I rented had transmission and alignment issues.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

PAUL Y. 
Rating:
3.0

Further than I wanted for a pickup location. I would've loved to be told that the U-Haul I was receiving didn't go over 75 mph, even though I was moving out of state.

jakeria S. 
Rating:
4.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

As always, great service, great equipment.

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE O. 
Rating:
4.0

Nothing that I can think of

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

GRANT F. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
5.0

Process refunds faster I'm still waiting on mine and please explain why you charging more

Stephen R. 
Rating:
1.0

I will never ever rent from Uhaul. Terrible customer service, rude employees with a huge streak of lazy. I plan on sharing my horror story on Facebook so more people will be informed prior to their decision.

CHARLES P. 
Rating:
3.0

Do not rent out equipment with old deteriorated tires when the customer is clearly driving continuously 600 plus miles across country move. Tire Blowouts will occur like they did with my move. The tire issues is a very easy and cheap regular maintenance issues that can be resolved for future customers.

Sean C. 
Rating:
3.0

I think I was overcharged

bruer G. 
Rating:
3.0

Customer did not leave a comment.

MARCUS B. 
Rating:
3.0

Customer service was great. But rates are extremely too high and not enough vehicles. I feel like i rented something i didn't need i needed a van but end of renting a 15' the van was reserved by someone who was late but i was there ready to pay. No Rolling dolly In the truck had to lift heavy furniture!!!! So be mindful of days you rent rates subject to change

KEDRIA A. 
Rating:
4.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

JUDITH G. 
Rating:
5.0

Check in staff was informative. The 10' truck was clean & the staff took the time to acclimate me to the vehicle. I did rent a dolly & two bundles of packing blankets, one package had a strong chemical odor.

Wendy L. 
Rating:
3.0

No blankets available to rent despite reservation. The mobile return wouldn't work after all settings had been adjusted. I had to call a friend to come and use their phone just to return my equipment.

KAEL W. 
Rating:
5.0

Helpful and friendly

Randy V. 
Rating:
5.0

Excellent customer service. The young guy there was eager to assist us. He brightened up our day considering we had a terrible start.

crystal F. 
Rating:
4.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
3.0

I was told I could drop off at a different location I was allowed 1500 miles for my trip I didn't go over them but was charged $172 after I spoke with corporate and they said they'd waive the fee or any fee if I went over 1500 mi

Jose H. 
Rating:
4.0

Just wanted to say that i was highly pissed that i was informed less than 24 hours before i was to pick up my rental that i would have to drive an hour and a half to hammond to pick up a truck. This made my moving experience terrible. It wasnt the people in hammond fault but wasnt happy

LESLIE B. 
Rating:
5.0

Everything was just right.

Gene M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
4.0

Truck worn out. Bad suspension. Mirrors don't adjust to usable position. AC not working. No leg room.

RANDELL M. 
Rating:
3.0

The associates there when I picked up in the morning (8:30) were rude and not very helpful. But the people there when I dropped off (3:30) were very helpful, friendly, and kind! They definitely made the experience better.

KASEY W. 
Rating:
5.0

N/A

EDGAR L. 
Rating:
1.0

Customer did not leave a comment.

Johnny F. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Afton D. 
Rating:
2.0

Pick up was awful but return was awesome. Employee I picked up from was horrible and one I dropped off with was excellent

Karen H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT R. 
Rating:
5.0

Customer did not leave a comment.

FRE'NESHA O. 
Rating:
5.0

I love the people At this location because they are ALWAYS PLEASANT..

DAVIN J. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Everyone was friendly and it was easy to pickup and return!

Al W. 
Rating:
5.0

The lady at the counter who helped us was very nice and answered all of our questions.

mack S. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
3.0

Had to unload my car carrier by myself had to crawl underneath to unhook two chains at 60 years old it was very difficult also because the ground was wet and got very wet and dirty

JOHNFRANCIS M. 
Rating:
4.0

Be sure to have availability of the requested equipment before saying that it will be available. I originally scheduled a 15 foot truck and decided to get a larger truck, I actually went to change my order, in person. I was assured that a 20 ft truck would be there on time. It was not and I was told I did not request it, unfortunately the person who I spoke with was not working. I took the 15 foot truck, I was unable to take everything I needed to. I can replace the things I had to leave, at a much higher price than I originally purchased them at. Lesson learned.

MARSHA F. 
Rating:
5.0

Customer did not leave a comment.

Akeem R. 
Rating:
5.0

Auto trailer did not fit nissan altima.

TRISTYN W. 
Rating:
5.0

Great staff

RANDALL R. 
Rating:
4.0

My hand-truck was broken when I picked it up and I got charged $60 for it being damaged. If I'd have known I was going to get charged for something already broken, I would have kept it.

Mark S. 
Rating:
5.0

Had leak in roof taken care of quickly If you need a great place to store your stuff this is it great staff and service Thank you

Richard C.  |  Overall Experience 
Rating:
5.0

Staff were so helpful and nice. Also, very accommodating to me, and other customers. Thank you.

Jo Ann K.  |  First Impressions 
Rating:
5.0

Quick and painless drop off

BARTON M. 
Rating:
5.0

U-haul is the only truck rental / moving company at Hammond Square Mall location is the only location I have used since I moved back to Louisiana. Everyone has always been very nice and accommodating, to date I have not had a bad experience. Recommend them to anyone.

LIBBY B. 
Rating:
1.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

outside signage should be on to help people find the drop-off at night

Mike J. 
Rating:
4.0

The staff could be friendlier this is always an issue at this location.

JENNIFER S. 
Rating:
5.0

Customer did not leave a comment.

LARRY A. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS R. 
Rating:
5.0

Check prices before you pic up , could have saved over $100 , by choosing to pic up early , and even pay the extra day fee.

JOHN B. 
Rating:
5.0

Wonderful experience. Last minute call and last minute need was met with quick response snd professionalism

GLENN M. 
Rating:
5.0

Very nice and helpful, the advisors were great !

JOSEPH U. 
Rating:
5.0

Customer did not leave a comment.

yolunda D.  |  Overall Experience 
Rating:
5.0

your staff at this location is simply awesome!!!!

TYRONE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
1.0

Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.

Chrissy B.  |  First Impressions 
Rating:
4.0

The ceiling in the unit was coming down but no water leaks happened.

darrin a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teri C.  |  First Impressions 
Rating:
5.0

The staff were very friendly, and were quick to help whenever I entered the store. Great service!

DEMILE K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

krystle S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

darrin a.  |  First Impressions 
Rating:
5.0

The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.

James C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

chaszion d.  |  Overall Experience 
Rating:
5.0

Great customer service at this location and would refer to family and friends.

Sonya M.  |  Overall Experience 
Rating:
5.0

I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. Thank you!

dameon b.  |  Overall Experience 
Rating:
5.0

Thank you

shirley m.  |  First Impressions 
Rating:
5.0

I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARS

JANIE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daniel K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seldon B.  |  First Impressions 
Rating:
5.0

My agent was extremely helpful and professional. I can't remember her name, but I was very pleased with her customer service execution. 5 stars!

vanessa m.  |  Overall Experience 
Rating:
5.0

I was impressed at the cleanliness of the units and the facility! I have recommended it to several people since my positive experience! Thank you!!

Kellie F.  |  Overall Experience 
Rating:
5.0

Great Customer Service & VERY Clean

Schilacy J.  |  First Impressions 
Rating:
5.0

Staff is very friendly and very helpful!!!

Aleta S.  |  Overall Experience 
Rating:
5.0

The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!

dan l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adriana d.  |  Overall Experience 
Rating:
5.0

Y’all are so amazing thank you so much for helping me and being so sweet God bless you all

Jennifer K.  |  First Impressions 
Rating:
5.0

Ms. Afton was knowledgeable, helpful and kind. She made my experience a lot better.

Kyle C.  |  First Impressions 
Rating:
2.0

Everytime I went in to my storage my card would not let me go out so I had to call and wait for someone to come and let me out

DONNA B.  |  Overall Experience 
Rating:
1.0

I rented storage unit online. I did not select auto pay and I was charged an additional month storage fee. Tried to resolve problem, no help from staff. Be aware. No pro rate.

Donald W.  |  Overall Experience 
Rating:
4.0

Overall great staff , if needed will return

Randy S.  |  Overall Experience 
Rating:
5.0

The staff was very helpful, and Afton Dugas was especially most helpful. I would highly recommend them to friends and colleagues.

rana m.  |  Overall Experience 
Rating:
2.0

The storage unit was nice and clean but the staff can be extremely rude...

Tyrone L.  |  Overall Experience 
Rating:
1.0

I was put out because my car was over the line wow

Patrick G.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

rana m.  |  First Impressions 
Rating:
3.0

Employee were rude

Stephanie B.  |  Overall Experience 
Rating:
5.0

Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.

GEORGIA H.  |  First Impressions 
Rating:
5.0

She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweet

Charonita L.  |  First Impressions 
Rating:
4.0

Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.

Erin W.  |  Overall Experience 
Rating:
2.0

The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.

Robin R.  |  First Impressions 
Rating:
5.0

KIND AND EFFICIENT

Fox R.  |  First Impressions 
Rating:
5.0

The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...

Aleta S.  |  First Impressions 
Rating:
5.0

Awesome experience!!

Candice L.  |  First Impressions 
No reviews have been submitted for this location.

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