Customer did not leave a comment.Allison K.
Customer Reviews for U-Haul Moving & Storage at Hammond Sq
Hammond, LA 70403
(Directly across the street from Hammond Square Mall)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Employees were very rude and unhelpful. They acted as they knew everything and nothing at all. They treated us as if were an inconvenience. Every employ we saw and spoke to treated us this way with the exception of one who was absolutely amazing. Overall, this location's employees either needs to be re-trained and get an attitude adjustment or they need to be replaced. I've gone to this location four times in the last month and every experience I've had with the exception of the one I mentioned earlier were horrible.KRISTEN D.
Nothing the crew was very helpful and understanding at drop off location and said the pick of location should have even gave the truck out with the blades all messed on windshield and one tail light out.JACQUELINE G.
Husband says he's more than impressed with UHAUL!James G.
Customer did not leave a comment.Lisa J.
Customer did not leave a comment.DIXIE T.
The Hammond location is nice.Bobby B.
Customer did not leave a comment.BRIAN B.
Have the equipment I reserved or at least tell me before the day of pickup that you are substituting different equipment.Robert R.
Customer did not leave a comment.APRIL S. | First Impressions
Customer did not leave a comment.david V.
UHaul has called me constantly. They have left voicemails for a Louis. I have called them back 5-6 times and told them they had the wrong number, and I still would get calls constantly!! That is NOT my name listed as the customer. I can’t review something I did not get.Kennadei L. | Overall Experience
Everything was fine pick up and drop off. Trailer worked as it should.DAVID S.
Customer did not leave a comment.MILES J.
Nothing comes to mind about that.CARL P.
Customer did not leave a comment.Larry L. | First Impressions
Keep doing what you do best.Keith M.
Customer did not leave a comment.GEORGE O.
Customer did not leave a comment.CRYSTAL F.
Customer did not leave a comment.GARLAND A.
Customer did not leave a comment.Lloyd B.
Awesome customer serviceJAMES R.
I rented the same Traylor for 24 .00 2 weeks before at Al's garage in summit, MS. This Hammond store charged me over 100.00 dollars I need some feed back on why and how can they rip people off so easily I felt held up .u haul should get a handle on these people in thier store'sJONATHAN M.
The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgustedMiranda J. | First Impressions
Service was excellent. Employees took care of the hook up and got me out quickly!Jeffery B.
If the customer rents a dolly to go with their truck, it would be beneficial for the customers if it were already in the truck.Brandon B.
Customer did not leave a comment.DARRELL L.
Our Uhaul truck that we rented was INFESTED with roaches. We even have pictures and videos for evidence and they acted like we somehow did it. Like all we did was open the back of the truck and see them all over. Our furniture and belongs were no where near the vehicle. And for the best paid. They still charged us full price for the rental!!!!!! NEVER USE HAMMOND UHAUL!!!!!!LANCE T.
First I was told the vehicle came with a dolly and another person at the same location said no. Service was slow and the truck I rented had transmission and alignment issues.DAVID P.
Customer did not leave a comment.PAUL Y.
Further than I wanted for a pickup location. I would've loved to be told that the U-Haul I was receiving didn't go over 75 mph, even though I was moving out of state.jakeria S.
Customer did not leave a comment.JOHN A.
As always, great service, great equipment.SCOTT L.
Customer did not leave a comment.GEORGE O.
Nothing that I can think ofROBERT C.
Customer did not leave a comment.GRANT F.
Customer did not leave a comment.William M.
Customer did not leave a comment.Timothy J.
Process refunds faster I'm still waiting on mine and please explain why you charging moreStephen R.
I will never ever rent from Uhaul. Terrible customer service, rude employees with a huge streak of lazy. I plan on sharing my horror story on Facebook so more people will be informed prior to their decision.CHARLES P.
Do not rent out equipment with old deteriorated tires when the customer is clearly driving continuously 600 plus miles across country move. Tire Blowouts will occur like they did with my move. The tire issues is a very easy and cheap regular maintenance issues that can be resolved for future customers.Sean C.
I think I was overchargedbruer G.
Customer did not leave a comment.MARCUS B.
Customer service was great. But rates are extremely too high and not enough vehicles. I feel like i rented something i didn't need i needed a van but end of renting a 15' the van was reserved by someone who was late but i was there ready to pay. No Rolling dolly In the truck had to lift heavy furniture!!!! So be mindful of days you rent rates subject to changeKEDRIA A.
Customer did not leave a comment.Justin P.
Customer did not leave a comment.JUDITH G.
Check in staff was informative. The 10' truck was clean & the staff took the time to acclimate me to the vehicle. I did rent a dolly & two bundles of packing blankets, one package had a strong chemical odor.Wendy L.
No blankets available to rent despite reservation. The mobile return wouldn't work after all settings had been adjusted. I had to call a friend to come and use their phone just to return my equipment.KAEL W.
Helpful and friendlyRandy V.
Excellent customer service. The young guy there was eager to assist us. He brightened up our day considering we had a terrible start.crystal F.
Customer did not leave a comment.DONALD W.
Customer did not leave a comment.JASON C.
I was told I could drop off at a different location I was allowed 1500 miles for my trip I didn't go over them but was charged $172 after I spoke with corporate and they said they'd waive the fee or any fee if I went over 1500 miJose H.
Just wanted to say that i was highly pissed that i was informed less than 24 hours before i was to pick up my rental that i would have to drive an hour and a half to hammond to pick up a truck. This made my moving experience terrible. It wasnt the people in hammond fault but wasnt happyLESLIE B.
Everything was just right.Gene M.
Customer did not leave a comment.Kenneth B.
Truck worn out. Bad suspension. Mirrors don't adjust to usable position. AC not working. No leg room.RANDELL M.
The associates there when I picked up in the morning (8:30) were rude and not very helpful. But the people there when I dropped off (3:30) were very helpful, friendly, and kind! They definitely made the experience better.KASEY W.
Customer did not leave a comment.Johnny F.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Afton D.
Pick up was awful but return was awesome. Employee I picked up from was horrible and one I dropped off with was excellentKaren H.
Customer did not leave a comment.SCOTT R.
Customer did not leave a comment.FRE'NESHA O.
I love the people At this location because they are ALWAYS PLEASANT..DAVIN J.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.JOHN H.
Everyone was friendly and it was easy to pickup and return!Al W.
The lady at the counter who helped us was very nice and answered all of our questions.mack S.
Customer did not leave a comment.John M. | First Impressions
Had to unload my car carrier by myself had to crawl underneath to unhook two chains at 60 years old it was very difficult also because the ground was wet and got very wet and dirtyJOHNFRANCIS M.
Be sure to have availability of the requested equipment before saying that it will be available. I originally scheduled a 15 foot truck and decided to get a larger truck, I actually went to change my order, in person. I was assured that a 20 ft truck would be there on time. It was not and I was told I did not request it, unfortunately the person who I spoke with was not working. I took the 15 foot truck, I was unable to take everything I needed to. I can replace the things I had to leave, at a much higher price than I originally purchased them at. Lesson learned.MARSHA F.
Customer did not leave a comment.Akeem R.
Auto trailer did not fit nissan altima.TRISTYN W.
Great staffRANDALL R.
My hand-truck was broken when I picked it up and I got charged $60 for it being damaged. If I'd have known I was going to get charged for something already broken, I would have kept it.Mark S.
Had leak in roof taken care of quickly If you need a great place to store your stuff this is it great staff and service Thank youRichard C. | Overall Experience
Staff were so helpful and nice. Also, very accommodating to me, and other customers. Thank you.Jo Ann K. | First Impressions
Quick and painless drop offBARTON M.
U-haul is the only truck rental / moving company at Hammond Square Mall location is the only location I have used since I moved back to Louisiana. Everyone has always been very nice and accommodating, to date I have not had a bad experience. Recommend them to anyone.LIBBY B.
Customer did not leave a comment.Thomas F.
outside signage should be on to help people find the drop-off at nightMike J.
The staff could be friendlier this is always an issue at this location.JENNIFER S.
Customer did not leave a comment.LARRY A.
Customer did not leave a comment.NICHOLAS R.
Check prices before you pic up , could have saved over $100 , by choosing to pic up early , and even pay the extra day fee.JOHN B.
Wonderful experience. Last minute call and last minute need was met with quick response snd professionalismGLENN M.
Very nice and helpful, the advisors were great !JOSEPH U.
Rear light did not work, I had to retire rear wires myself before loading trailer.ROBERT H.
Customer did not leave a comment.Anthony B.
Another great experienceDavid W.
Customer did not leave a comment.SHELVIS B.
People were rude and harsh when speaking to them over phone, If I have a choice next time I will go somewhere elseMAURICE W.
I only have one negative. I wasn't able to adjust the passenger side mirror on the truck I had. Other then that, the truck was good and everyone was great. I'll be back whenever I need this service. Thanks Hammond, Louisiana U-Haul.REBECCA H.
Customer did not leave a comment.LACRITA C.
Customer did not leave a comment.yolunda D. | Overall Experience
Customer did not leave a comment.Michael B.
I made reservations online. When I got to the location to pickup the truck I was told the one I had booked couldn't be used because I could not drop it back off to the same location because it was a one way truck. So I had to get the next truck up which cost more. Then the agent told me it was going to be cheaper because that one came with 30 miles. I ended up using about 60 miles. Her pitch was that I only paid for the miles I used with the one they were pushing me too where on the other I would have to pay the overage... I honestly do not see how that came out cheaper. They charged me for 60 miles where the other would have been 30 miles and the same cost per a mile. Then I was given the vehicle saying it had a full tank which it was only 3/4 full. I did not look at that when I initially pulled out as I was already aggravated with the first situation. A few hours later an agent called me wanting to know if I still needed my original reservation. After I told her no I brought up about the fuel discrepancy and she asked if I reported that in the text link that I was sent to report that. I did get the text but was not told what exactly was coming in the text. When I got it I was driving and didn't really pay any attention to it. Had I known that's what the text was doing I would have reported it. When I was bringing the unit back another teller was clearly explaining this to another customer...WILLIAM A.
Excellent customer service from representativeDeangelia L.
your staff at this location is simply awesome!!!!TYRONE W. | Overall Experience
We got switched to the Hammond location, where the rep was very friendly and helpful. We originally we scheduled to pick up the truck in Metairie, LA. the rep there was terrible and very unfriendly. She did not care at all that she did not have the truck we reserved and paid for online. I would never recommend the Metairie location and their service.RICHARD C.
Customer did not leave a comment.Daniel R. | First Impressions
Quit false advertisement of 19.95 per day plus milage. You jokers charged me 89.00 for a van I had for 29 hours. plus milege.Dorrel T.
How do you charge a person and extra $100 for nothing! Never a freaking again !!!!!! Y'all need to be shut downCOTY S.
Everything was good at U-HaulVINCENT D.
Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.Chrissy B. | First Impressions
The ceiling in the unit was coming down but no water leaks happened.darrin a. | Overall Experience
Customer did not leave a comment.Barbel G. | First Impressions
Customer did not leave a comment.Teri C. | First Impressions
The staff were very friendly, and were quick to help whenever I entered the store. Great service!DEMILE K. | Overall Experience
Customer did not leave a comment.krystle S. | Overall Experience
Customer did not leave a comment.darrin a. | First Impressions
The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.James C. | First Impressions
Customer did not leave a comment.chaszion d. | Overall Experience
Great customer service at this location and would refer to family and friends.Sonya M. | Overall Experience
I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. Thank you!dameon b. | Overall Experience
Thank youshirley m. | First Impressions
I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARSJANIE C. | First Impressions
Customer did not leave a comment.Daniel K. | Overall Experience
Customer did not leave a comment.Seldon B. | First Impressions
My agent was extremely helpful and professional. I can't remember her name, but I was very pleased with her customer service execution. 5 stars!vanessa m. | Overall Experience
I was impressed at the cleanliness of the units and the facility! I have recommended it to several people since my positive experience! Thank you!!Kellie F. | Overall Experience
Great Customer Service & VERY CleanSchilacy J. | First Impressions
Staff is very friendly and very helpful!!!Aleta S. | Overall Experience
The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!dan l. | First Impressions
Customer did not leave a comment.DONNA B. | Overall Experience
Customer did not leave a comment.adriana d. | Overall Experience
Y’all are so amazing thank you so much for helping me and being so sweet God bless you allJennifer K. | First Impressions
Ms. Afton was knowledgeable, helpful and kind. She made my experience a lot better.Kyle C. | First Impressions
Everytime I went in to my storage my card would not let me go out so I had to call and wait for someone to come and let me outDONNA B. | Overall Experience
I rented storage unit online. I did not select auto pay and I was charged an additional month storage fee. Tried to resolve problem, no help from staff. Be aware. No pro rate.Donald W. | Overall Experience
Overall great staff , if needed will returnRandy S. | Overall Experience
The staff was very helpful, and Afton Dugas was especially most helpful. I would highly recommend them to friends and colleagues.rana m. | Overall Experience
The storage unit was nice and clean but the staff can be extremely rude...Tyrone L. | Overall Experience
I was put out because my car was over the line wowPatrick G. | Overall Experience
Very friendly and helpful.rana m. | First Impressions
Employee were rudeStephanie B. | Overall Experience
Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.GEORGIA H. | First Impressions
She was nice friendly and made me feel at home and treated me very nice I can give her a 10 for excellent service and very sweetCharonita L. | First Impressions
Occasional a/c water leaks / bugs, but promptly dealt with. Disappointed that it took three days before my move out was confirmed. Overall an excellent experience, however.Erin W. | Overall Experience
The truck's roll door got stuck open because it would open too far. This delayed us a good bit trying to fix it. Tow dolly light not working right. Customer service excellent.Robin R. | First Impressions
KIND AND EFFICIENTFox R. | First Impressions
The lady who assisted me was very helpful both on the phone and in person. I will definitely recommend UHaul...Aleta S. | First Impressions
Awesome experience!!Candice L. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!