Customer Reviews for U-Haul Moving & Storage at Hammond Sq

3,519 reviews

1915 SW Railroad Ave   Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

(985) 345-3066

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(985) 345-3066

1915 SW Railroad Ave
Hammond, LA 70403
(Directly across the street from Hammond Square Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

This location was great! Very helpful employees! Although UHaul called me 30 mins before I was supposed to pick up my truck and dolly and told me the location had changed to about an hour away from where I lived. So I had to change my schedule to fit my new pick up time. The lady on the phone was also really rude. But when I arrived at the location the man who helped was super nice and helped me load up my car on the dolly.

Chase P. 
Rating:
3.0

Customer did not leave a comment.

ASHLEY W. 
Rating:
3.0

Ok i guess, no one was there

Rod B. 
Rating:
1.0

Customer did not leave a comment.

Alyssa W. 
Rating:
5.0

Customer did not leave a comment.

Willie O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Considering the post Ida challenges they were very courteous and efficient.

darryl B. 
Rating:
4.0

Customer did not leave a comment.

Delores S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
5.0

Nothing needs to change

David B. 
Rating:
4.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

MILTON S. 
Rating:
3.0

Those unfamiliar with the facility may have difficulty locating their rental vehicle (the automated system said it was by the canopy but it was actually located by the hitching bay). The dolly that we reserved was not in the vehicle so we located one on display by the door. The vehicle had a sensor issue which kept telling us that the left front tire was low on air (that information on a note inside the truck would have been helpful). The automated system would not process the premium insurance option so we only had the basic.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Alice M. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
1.0

Although I booked online for 24/7 pickup, the 7:00 am pickup was not available until the store opened at 9:00. I was confirmed for 7:00am both online and by by phone. Because of the delay getting truck, I lost my manpower and had to scramble to find other help. And because of that I had to rent the truck longer than I hoped! It was a disaster

Greg L. 
Rating:
1.0

Customer did not leave a comment.

VICTOR G. 
Rating:
4.0

Customer did not leave a comment.

NICOLE C. 
Rating:
2.0

I was charged $92.04 and two days later charges an additional $82.69. Very poor business dealings. When I called to try to get it fixed the female I spoke to was very abrasive and never did resolve my issue, only argued with me. I even called my bank to see if there was a credit hanging around and they advised there was NOT a credit in my account. Do better U-HAUL! Now I have to waste my time returning to the store to fix good. Rhonda Rayborn 985-351-9158

RICHARD R. 
Rating:
5.0

Awesome drop off proceed for after hours. Quick and simple.

Jasmine C. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

wally A. 
Rating:
5.0

The person at the original place WANDA WAS THE MOST RUDE PERSON I HAVE EVER EXPERIENCED EITH U HAUL MAKES ME WANT TO USE PENSKE IN THE FUTURE!

Mark M. 
Rating:
3.0

Customer did not leave a comment.

Stephanie P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Roy S. 
Rating:
5.0

Customer did not leave a comment.

Debbie L. 
Rating:
3.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Zytavian Wilson took excellent care of us! He was so personable and pleasant to work with!

DEBRA J. 
Rating:
5.0

Customer did not leave a comment.

DEVAREO M.  |  First Impressions 
Rating:
4.0

Service was quick and the counter service personnel assisted me with what size unit was available for my same day rental. Sadly, no fault of personnel, there were hardly any units available to rent. I had to make due with a small van which required more work when loading and unloading. Thank you for the good personnel you have at this location and I do hope Uhaul is paying a minimum wage of $15.00 per hour as they all deserve this minimum wage to survive and to keep their professionalism intact.

DARYL T. 
Rating:
2.0

When we started unpacking out boxes there were several roaches in the boxes.

Kaitlin D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Bryant C. 
Rating:
5.0

Customer did not leave a comment.

WILLIE M. 
Rating:
5.0

Rental transaction was fast and friendly at this location. As soon as I signed the paperwork and walked outside, the truck was pulling up for me. Literally, one of the best experiences I've had at Uhaul living in five different states.

WILLARD D. 
Rating:
5.0

The instructions were unclear and I wasn't sure where to park the uhaul truck.

Melanie L. 
Rating:
5.0

Customer did not leave a comment.

TIERRA G. 
Rating:
5.0

Customer did not leave a comment.

Afton D. 
Rating:
5.0

Customer did not leave a comment.

KYLE F. 
Rating:
5.0

The Staff was extremely helpful and had great attitudes, the store was fully stocked with everything we needed and more which made the trip a lot less stressful

CASSIE H. 
Rating:
5.0

Customer did not leave a comment.

Ashley B.  |  Overall Experience 
Rating:
5.0

Everything was perfect.

Pamela P. 
Rating:
3.0

The General manager was NOT friendly WHATSOEVER. She spoke to me as if she had a chip on her shoulder. NOT once smiling. She needs an attitude adjustment. The truck was clean and it was brought up very quickly.

ANN MARIE S. 
Rating:
5.0

Customer did not leave a comment.

SIDNEY F. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR P. 
Rating:
5.0

The only problem I have is pricing. I couldn't believe the new increase/charge to rent now.

RHONDA H. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA J. 
Rating:
5.0

When I enter the environment was very warm and welcoming. The staff treated me very well. I would send my family and friends there way

TRACEY W.  |  Overall Experience 
Rating:
1.0

Pod didn't make it. I have wasted days of time trying to communicate and was ALWAYS put on hold. I would spend hours on hold only to be told they didn't know what to do and was put on hold again. Do you have any Qualified personnel?

Renata D. 
Rating:
4.0

Oil the hitch lock threads. They are RUSTY. Your person didn't tighten it down, and it caused problems, until I Sprayed the threads with WD-40 and finished securing your trailer to my vehicle.

John S. 
Rating:
5.0

Nothing. Everyone was so nice and the installation was very quick.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Aparna N. 
Rating:
5.0

Customer did not leave a comment.

WILLIE M. 
Rating:
5.0

The staff was helpful, polite and quick.

MONICA R. 
Rating:
3.0

Customer did not leave a comment.

Collin T. 
Rating:
4.0

The staff I dealt with was nice. Got me unhooked and outta there quickly!

Jonathan V. 
Rating:
5.0

Customer did not leave a comment.

Keeosha A. 
Rating:
5.0

Excellent service from the people who helped me.

Robert A. 
Rating:
1.0

The roof leaked all over my furniture and the headlights did not work and with moving after dark that was a major issue.

Jared T. 
Rating:
4.0

Customer had to drive 50 minutes to pick up UHaul when reservation said 7 miles from house. Unacceptable!

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

TRISTAN L. 
Rating:
5.0

Friendly service as well.

PETER F. 
Rating:
5.0

The associate on check in was knowledgeable and excellent customer service.

JAMES M. 
Rating:
5.0

Team is extremely nice and accommodating.

MONICA H. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
1.0

I will never rent from Uhaul again! Thanks to Uhaul I had to unload my furniture from the trailer and return the trailer today. Currently I am looking for another trailer or truck to get reloaded and haul my furniture to Monroe.

GEORGE C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Customer did not leave a comment.

MARTIN V. 
Rating:
5.0

Nothing, your staff were excellent.

ALBERT S. 
Rating:
4.0

Customer did not leave a comment.

L B. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL V. 
Rating:
5.0

Ensure proper information is provided. I was told to get 2 bags of the furniture covers but when I returned the uhaul to the location in hammond, they advised that I should've had a total of 4 bags to return.

Kati T. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Trailer had short in lights causing our Jeep to short out and blow a fuse. Then coupler was bent so it was very hard to take off the ball. Not acceptable

STEVEN R. 
Rating:
1.0

Actually look into my concerns instead of hanging up on me after I sat on hold for 15 minutes. Not hanging up when I call back. Ordering the part when you stated that you did. HORRIBLE customer service.

Emily P. 
Rating:
1.0

Customer service rep, double booked a truck so when I arrived to pick up my paid in full truck I watched it drive off. Hammond customer service is very poor. Went into the store to check on a rental and waited several minutes for someone to help me but no one was in the store. I went outside and asked someone if anyone was working in the store and 3 people were standing around shooting the bull and told me someone will be with me in a few minutes. Several minutes later someone finally came in but was not very nice.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS N. 
Rating:
1.0

Fraud account was open in my name and used my credit card that was not authorized

Robert R.  |  First Impressions 
Rating:
3.0

Had a pick up location in Baton Rouge and had to go all the way to Hammond to get a UHAUL. It was a terrible experience to go through.

Derrick P. 
Rating:
5.0

They offer the best service!

MARILYN R. 
Rating:
5.0

Customer did not leave a comment.

AUNDRA W. 
Rating:
5.0

Customer did not leave a comment.

Allison K. 
Rating:
1.0

Employees were very rude and unhelpful. They acted as they knew everything and nothing at all. They treated us as if were an inconvenience. Every employ we saw and spoke to treated us this way with the exception of one who was absolutely amazing. Overall, this location's employees either needs to be re-trained and get an attitude adjustment or they need to be replaced. I've gone to this location four times in the last month and every experience I've had with the exception of the one I mentioned earlier were horrible.

KRISTEN D. 
Rating:
5.0

Nothing the crew was very helpful and understanding at drop off location and said the pick of location should have even gave the truck out with the blades all messed on windshield and one tail light out.

JACQUELINE G. 
Rating:
5.0

Husband says he's more than impressed with UHAUL!

James G. 
Rating:
5.0

Customer did not leave a comment.

Lisa J. 
Rating:
5.0

Customer did not leave a comment.

DIXIE T. 
Rating:
4.0

The Hammond location is nice.

Bobby B. 
Rating:
5.0

y

DONALD S. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Have the equipment I reserved or at least tell me before the day of pickup that you are substituting different equipment.

Robert R. 
Rating:
4.0

Customer did not leave a comment.

APRIL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david V. 
Rating:
1.0

UHaul has called me constantly. They have left voicemails for a Louis. I have called them back 5-6 times and told them they had the wrong number, and I still would get calls constantly!! That is NOT my name listed as the customer. I can’t review something I did not get.

Kennadei L.  |  Overall Experience 
Rating:
5.0

Everything was fine pick up and drop off. Trailer worked as it should.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

MILES J. 
Rating:
5.0

Nothing comes to mind about that.

CARL P. 
Rating:
4.0

Customer did not leave a comment.

Larry L.  |  First Impressions 
Rating:
5.0

Keep doing what you do best.

Keith M. 
Rating:
5.0

?

GEORGE O. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL F. 
Rating:
1.0

Customer did not leave a comment.

GARLAND A. 
Rating:
5.0

Customer did not leave a comment.

Lloyd B. 
Rating:
5.0

Awesome customer service

JAMES R. 
Rating:
1.0

I rented the same Traylor for 24 .00 2 weeks before at Al's garage in summit, MS. This Hammond store charged me over 100.00 dollars I need some feed back on why and how can they rip people off so easily I felt held up .u haul should get a handle on these people in thier store's

JONATHAN M. 
Rating:
5.0

The First Cashier checked me out she was friendly but the second one when I had to go back in she had attitude like she didn't want to be at work or she was disgusted

Miranda J.  |  First Impressions 
Rating:
5.0

Service was excellent. Employees took care of the hook up and got me out quickly!

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Had leak in roof taken care of quickly If you need a great place to store your stuff this is it great staff and service Thank you

Richard C.  |  Overall Experience 
Rating:
5.0

Staff were so helpful and nice. Also, very accommodating to me, and other customers. Thank you.

Jo Ann K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yolunda D.  |  Overall Experience 
Rating:
5.0

your staff at this location is simply awesome!!!!

TYRONE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel R.  |  First Impressions 
Rating:
1.0

Worst U-Haul experience ever. I'd ask for my money back if it didn't take up so much uselessness of my time just trying to communicate with such unprofessionalism. I'll never use uhaul again. I'd rather pay more for a better experience than to experience U-Haul again. And this is no exaggeration just about everyone I mention U-Hauls name to has nothing good to say about them as a company therefore indicating the poor customer service being given by this company to clients who spend their hard earned money to use their equipment and services.

Chrissy B.  |  First Impressions 
Rating:
4.0

The ceiling in the unit was coming down but no water leaks happened.

darrin a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teri C.  |  First Impressions 
Rating:
5.0

The staff were very friendly, and were quick to help whenever I entered the store. Great service!

DEMILE K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

krystle S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

darrin a.  |  First Impressions 
Rating:
5.0

The trailers handled Excellent excellent with a heavy load and under high wind conditions. I will use them again.

James C.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

chaszion d.  |  Overall Experience 
Rating:
5.0

Great customer service at this location and would refer to family and friends.

Sonya M.  |  Overall Experience 
Rating:
5.0

I had this storage unit for a couple of years. At no point was I ever concerned about the safety of my belongings. Thank you!

dameon b.  |  Overall Experience 
Rating:
5.0

Thank you

shirley m.  |  First Impressions 
Rating:
5.0

I recommend U-Haul for moving AND storage!! The staff is very professional, attentive and helpful. Each time I had a problem, U-Haul worked with me to find a workable solution!! 5 STARS

JANIE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Seldon B.  |  First Impressions 
Rating:
5.0

Great Customer Service & VERY Clean

Schilacy J.  |  First Impressions 
Rating:
5.0

The young lady who checked in my return and rented me the storage room was very nice, friendly, and helpful. Quick and easy service!

dan l.  |  First Impressions 
Rating:
5.0

Very friendly personnel. U haul computer server seems to be a problem because of upgrade, but the personnel ask for help and continued doing her job. Everyone chipped in to help.

GEORGIA H.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top