Customer Reviews for U-Haul Moving & Storage at Harry Hines Blvd

1104 reviews

11061 Harry Hines Blvd   Dallas, TX 75229
(N Of Walnut Hill)

(972) 247-1724

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(972) 247-1724

11061 Harry Hines Blvd
Dallas, TX 75229
(N Of Walnut Hill)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: 10 am - 3 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

STEVE MARTIN G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES ANDREW C. 
Rating:
5.0

The experience with Ms. Draper was excellent. She was informative and friendly. This was my best experience with U-Haul. Although not the best location (I was sent to this location as an alternative), Ms. Draper more than made up for it with excellent service and information.

BRYAN LEE C. 
Rating:
5.0

Excellent attention, thank you very much 🙂

IRIOLVI DEL VALL V. 
Rating:
5.0

Customer did not leave a comment.

HASNAIN HAKIM J. 
Rating:
5.0

Customer did not leave a comment.

OFELIA C C. 
Rating:
4.0

Customer did not leave a comment.

OSNIEL R.  |  Overall Experience 
Rating:
4.0

Meghan Draper runs a very tight ship, keeping constant eyes on the facility. I always felt my stuff was secure.

Jesse C.  |  Overall Experience 
Rating:
5.0

Uhaul truck very clean and drove great. The pick up and drop off was a breeze with no issues. Meghan the general manager was absolutely professional, attentive and answered all my questions quickly. I would highly recommend this location.

MARIANNA V. 
Rating:
4.0

I was pleased with experience.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Charles W H. 
Rating:
5.0

Customer did not leave a comment.

Terry N.  |  Overall Experience 
Rating:
5.0

This was by far my best experience with U-Haul. Meghan was very thorough and professional. Compared to my most recent experience (horrible) at 2630 W. Irving Blvd, this was 100 times a better experience and service. Expectations exceeded.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

Hugo O. 
Rating:
3.0

For military and retired military, U-Haul should consider a discount for these personnel.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Evan Darnell S. 
Rating:
3.0

Customer did not leave a comment.

Oliver Claude M. 
Rating:
5.0

Personnel = exscellent!!!!

Nenad S. 
Rating:
1.0

The lady there is an absolute bitch! I parked my truck and then walked over to where she was. She was leaning inside another truck wiping down the seat or something. I waiting about 6-8' away. She finished what she was doing and turned around and said, “fuck”. I smiled and said, “ oh, I startled you”. She paused maybe 20 seconds and said, very angrily, “ don't ever do that again”. I said what walk near someone and wait on them to finish. She said, “ your lucky I didn't punch you in the face”. I was standing far enough away that she would have had to have taken several steps to have punched to. I said “you're lucky you didn't punch me in the face because I would have beat the fuck out of you if you did”. She said I should have amounted I was there. I then threw the keys down and caused her a little more before leaving. I've been buying bundles of fish barrel boxes at this location for almost 20 years and will never go back. She's a rude bitch and has been rude to me on 2 other ovations. Both times when I was returning trucks. She made me move the truck a few feet from where I parked it once. The other time she didn't like where I parked it at all and told me to move it to the other side.

Darrel M. 
Rating:
5.0

Customer did not leave a comment.

RYAN BRADLEY C. 
Rating:
5.0

I'm very upset with the email it cost me $40 because the return date did not match the date on a contract and I was binded the contract to pay $40 since I returned the truck a day late seems a little like fraud so if you're going to send out a confirmation email make sure it helps the customer not harms them.

JERMAINE JACOBY B. 
Rating:
4.0

Parking spaces for renters

DOUGLAS C S. 
Rating:
5.0

Excellent customer service

ALFONSO G. 
Rating:
5.0

Excellent customer service

ALFONSO G. 
Rating:
2.0

She was unnecessarily mean. I would never use that location again.

FIRAT Y. 
Rating:
5.0

Customer did not leave a comment.

Hugo O. 
Rating:
2.0

Used my personal card because would not accept company card. Said owner had to be there, but have never has this happen in 6 years at other U-Haul locations. Asked if I could switch payment over to company card if I brought card holder (owner) with me when I returned the truck. Did and she still charged my card even after telling us she had taken care of it.

VICTOR L G. 
Rating:
1.0

I spend a lot of time for pick up and drop off while the manager controlling everything including tires, lamps.....

Fatih Y. 
Rating:
5.0

The manager was kind and friendly. I give her high praise for the excellent job she did throughout my experience.

Marie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODERICK DESHAUN M. 
Rating:
2.0

Customer did not leave a comment.

SHIVA PRASAD RED P. 
Rating:
3.0

Misplaced important form that I submitted nearly a year ago.

Anthony T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugo O. 
Rating:
1.0

Customer did not leave a comment.

JORDAN L B. 
Rating:
5.0

Ms. Draper was incredible and knowledgeable. Great representation of your company.

ROY LEE S. 
Rating:
5.0

Meghan, thank you for helping us! Very professional!

Croix M.  |  Online Move In 
Rating:
5.0

Seems like safety and disinfecting the trucks was paramount. She was running a tight ship! Like that.

MARTIN JOSEPH E.  |  First Impressions 
Rating:
5.0

Your GM Meghan Draper is awesome..very friendly and helpful...was always a pleasure seeing her...

PATRICIA V.  |  Overall Experience 
Rating:
5.0

This is by far the best U-Haul location I've been to and the customer service was top notch. Thanks for the great experience

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

PAUL THEODORE G. 
Rating:
3.0

Customer did not leave a comment.

Colin L. 
Rating:
5.0

In/Out smoothly. Vehicle as great.

ANGEL J. 
Rating:
1.0

The customer service was horrific. I was interrogated by the uhaul representative as if I was a wanted criminal. Furthermore I was given a broom and told to sweep out the back of the truck. It only had minimal dust upon my return.

Pamela Shanetra H. 
Rating:
5.0

Customer did not leave a comment.

Hugo O. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN ERIC P. 
Rating:
5.0

Customer did not leave a comment.

Jeremy Allan C. 
Rating:
5.0

The manager was exceptional, business wise and on a personal level.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO G. 
Rating:
5.0

Meghan was very friendly and helpful.

COLLIN KEITH M. 
Rating:
3.0

First place I visited didn't exist, just unconvient. Person was very helpful, just annoyed at how much a hastle the u-haul experience was

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

DEON THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

RAJ A. 
Rating:
5.0

Megan was the best great information was given she made my experience the best thank you keep up the great work

LATONYA RASHELLE J. 
Rating:
5.0

Everything is good

SATYANARAYANA C. 
Rating:
5.0

Customer did not leave a comment.

Douglas R.  |  First Impressions 
Rating:
4.0

The Manager was the selling point on our reason to rent from this location.

JAMES RUSSELL JR D. 
Rating:
5.0

Staff was friendly, helpful, and informative.

Jon Rolf S. 
Rating:
1.0

The Manager needs a real attitude adjustment. She could not have been any less helpful. Her car was parked in the way, she had a horrible disposition, and was rude. The three movers could not believe how awful she was. I will never lease from this location again.

GARY E.  |  Overall Experience 
Rating:
5.0

Every thing was going good thank you

EMAD A A. 
Rating:
5.0

Meghan does an awesome job

James M. 
Rating:
5.0

Customer did not leave a comment.

Janea B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hugo O. 
Rating:
5.0

Customer did not leave a comment.

Chukwuemeka M. 
Rating:
1.0

Worst retail experience ever. Mrs.Draper turned me away from the uhaul establishment for life. I will be in contact with corporate.

KARYAN ANTHONY B. 
Rating:
5.0

Meghan was awesome , and most importantly very patient ! This is my go to location going forward

Denita Anmarche W. 
Rating:
5.0

Everything was excellent. The Mgr was professional and courteous.will recommend to friends and colleagues

KAREEM J. 
Rating:
5.0

Meghan Draper, is easily your best employee. She went above and beyond to make sure we were satisfied. She was amazing. Please make sure to give her much deserved recognition.

Anje Anise W.  |  First Impressions 
Rating:
5.0

Meghan was wonderful, very kind and patient. Customer service A+ !

ELIANA B. 
Rating:
5.0

Customer did not leave a comment.

Hugo O. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

CURTIS DEWAYNE J. 
Rating:
5.0

Customer did not leave a comment.

Jamil H. 
Rating:
5.0

Customer did not leave a comment.

Rekha N. 
Rating:
5.0

Customer did not leave a comment.

ROBEL A. 
Rating:
5.0

Thanks again Meghan for everything

MAURICIO G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Austin C. 
Rating:
5.0

This is a great Uhaul location. Meghan was very helpful. Highly recommend using her location.

Billy M. 
Rating:
5.0

All good

Dave B. 
Rating:
2.0

Don't use the after hours service unless you want a headache and an extra $20 charge. No one made me aware of this charge at all until after it was withdrawn from my bank account, which is very annoying that that information wasn't given to me when I booked the reservation. Plus, the bar code from the store wasn't scanning correctly and for the longest time we couldn't find the key to our truck (because it was not in the designated lock box for after hours pick-ups but in a completely different spot.) Very confusing and frustrating experience, so I'd just get one during business hours if you can.

Rebekah M. 
Rating:
5.0

My Experience with this location from the beginning is 5 stars. Meghan did make sure to please all the way your peace of mind. I do strongly recommend. Thanks Meghan

MAURICIO G.  |  First Impressions 
Rating:
4.0

n/a

Ezana A. 
Rating:
5.0

Meghan Draper provided the best customer service I've ever experienced in Dallas, hands down. Professional, kind and knows her stuff. After a long week of challenges related to my moving, Meghan and this UHaul location were the bright spot and added NO stress to my move.

CARTER C. 
Rating:
5.0

Customer did not leave a comment.

BERNARDINO C. 
Rating:
2.0

Took forever to get the truck I was originally suppose to get near my house but they sent me there so I was guaranteed 50 dollars back she said she saw it but they didn't tell her to give to me so that was a wait to verify and then I had to park down the street

JEVONNA MONIQUE P. 
Rating:
5.0

The store manager assisted me in every aspect of The rental process. It was refreshing to see someone so professional and committed to their job.

JOSUE G. 
Rating:
5.0

Megan did a great job!!

JOHNNY A. 
Rating:
5.0

The lady was doing her job

KHALIL Q. 
Rating:
5.0

They accomplished all I needed and I felt welcomed.

William R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Phong T. 
Rating:
5.0

Meghan Draper did a great job and was very helpful.

ROBERT GLEN JR R. 
Rating:
4.0

Obtaining the keys for the vehicle was a little tricky, but we managed to get it done. The vehicle was very clean and well maintained.

Charles P. 
Rating:
5.0

Nothing. Meghan Draper runs a tight ship! Awesome customer service, which makes all the difference when you are exhausted from moving all day and trying to get the truck checked back in with minimal hassle. She cares about her customers. I'll go back to her location from now on in the future if we need to rent a truck.

ERIKA Q. 
Rating:
5.0

Customer service was great.

SHAHBAZ K. 
Rating:
5.0

The manager Meghan was so nice and helpful. Excellent service!!

Abigail Jean B. 
Rating:
5.0

Meghan went above and beyond my special circumstance to help me close this transaction. It's very rare to find a service professional with her impeccable customer service skills. She definitely deserves more than just this recognition. THANK YOU MEGHAN DRAPER!!!!!!

Thomas P. 
Rating:
1.0

I pay for a trip of Houston and I don't used the U Haul and they charge me extra 🤦‍♀️ . I don't do miles to the u Haul and charge me more money .

ananuris R. 
Rating:
5.0

Customer did not leave a comment.

EVELYN T.  |  First Impressions 
Rating:
5.0

Excellent service was provided. Feels like an individually owned small business rather than a large company. Will definitely come back and rent again

MICHAEL CLAY M. 
Rating:
5.0

Customer did not leave a comment.

BERNARDINO C. 
Rating:
5.0

Customer did not leave a comment.

Aaron David B. 
Rating:
2.0

The white lady at the front is HIGHLY RUDE & acts like she doesn't want to be there .. I almost hit her for being so damn rude .

DANYELLE W. 
Rating:
3.0

Location has no parking for customers

JENNY ELIZABETH H. 
Rating:
3.0

No customer parking available.

ALFREDO M. 
Rating:
5.0

Meghan was the best she was funny and very sweet. Also very helpful.

KENISIA LASHA H. 
Rating:
5.0

The lady at that location was very nice

Rajbir S. 
Rating:
5.0

None everything went smoothly. Meghan was very polite , professional and very helpful. Appreciate her amazing customer service skills.

Cindy Ann H. 
Rating:
1.0

No parking. Slow & rude. Unprofessional called me sweetie & honey. Very unprofessional.

VINCENT LAVELLE G. 
Rating:
5.0

Add additional parking for customers vehicles.

VERCA MAE M. 
Rating:
1.0

Person was rude and punishing. Seemed resentful about helping customers. Apparently called the police on another customer! The other office person was very nice but didn't get a chance to work with her much Wont use this location again if that person is still there. Unfortunate because this is a convenient location for me

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

GLINDA M. 
Rating:
5.0

Meghan is the best manager ever in Dallas area.

SU EUN K. 
Rating:
3.0

The location is a bit cramped and it was difficult to move the equipment in and out of the facility when there is a very large facility just down the road.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW DAVID M. 
Rating:
2.0

Have everyone wear masks and make sure management know when there's a change in reservations. Took almost a hour to get the rental.

WILLIAM D. 
Rating:
5.0

None

Patricia R. 
Rating:
3.0

Megan was friendly and accommodating

PEGGY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianne Alice R. 
Rating:
5.0

This is a great facility. Staff are so helpful. Would highly recommend. Thanks for your assistance, professionalism and friendliness. Thank-you.

TRACEY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUNNAR WALTER G.  |  Overall Experience 
Rating:
5.0

Meghan was there to check me into my storage facility. She was very professional, very helpful, and wanted to make certain I had a good experience. Overall, the facility was very well maintained, albeit cramped.

Christopher W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Vanetta J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Preston W.  |  Overall Experience 
Rating:
3.0

Too few staff. Had to wait a while to get taken care of

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Very good customer service

Jeremias S.  |  First Impressions 
Rating:
5.0

Managers were very friendly and knowledgeable. Property was clean and secure.

john m.  |  First Impressions 
Rating:
5.0

Amber was very friendly, informative and efficient. She made cancelling my storage unit very easy and stress free!

MELISSA J.  |  Overall Experience 
Rating:
4.0

The employees are excellent! I have experienced excellent customer service at this location until I met the new general manager Megan.She was very rude, aggressive, and condescending.She's not helpful

sydney h.  |  Overall Experience 
Rating:
4.0

Had an issue with the previous renters not removing their lock. It was a mistake made by employee releasing unit before lock was removed but all is good now!

michael l.  |  First Impressions 
Rating:
5.0

Thanks manager Mary for all your help.Mz.Sutton

evester s.  |  Overall Experience 
Rating:
4.0

good job

Matthew S.  |  First Impressions 
Rating:
5.0

Great customer service

jennifer h.  |  First Impressions 
No reviews have been submitted for this location.

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