U-Haul Moving & Storage at Harry Hines Blvd

1013 reviews

11061 Harry Hines Blvd   Dallas, TX 75229
(N Of Walnut Hill)

(972) 247-1724

Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 12 pm - 5 pm

Contact Us

(972) 247-1724

11061 Harry Hines Blvd
Dallas, TX 75229

Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 12 pm - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. Meghan Draper runs a tight ship! Awesome customer service, which makes all the difference when you are exhausted from moving all day and trying to get the truck checked back in with minimal hassle. She cares about her customers. I'll go back to her location from now on in the future if we need to rent a truck.

ERIKA Q. 
Rating:
5.0

Customer service was great.

SHAHBAZ K. 
Rating:
5.0

The manager Meghan was so nice and helpful. Excellent service!!

Abigail Jean B. 
Rating:
5.0

Meghan went above and beyond my special circumstance to help me close this transaction. It's very rare to find a service professional with her impeccable customer service skills. She definitely deserves more than just this recognition. THANK YOU MEGHAN DRAPER!!!!!!

Thomas P. 
Rating:
1.0

I pay for a trip of Houston and I don't used the U Haul and they charge me extra 🤦‍♀️ . I don't do miles to the u Haul and charge me more money .

ananuris R. 
Rating:
5.0

Customer did not leave a comment.

EVELYN T.  |  First Impressions 
Rating:
5.0

Excellent service was provided. Feels like an individually owned small business rather than a large company. Will definitely come back and rent again

MICHAEL CLAY M. 
Rating:
5.0

Customer did not leave a comment.

BERNARDINO C. 
Rating:
5.0

Customer did not leave a comment.

Aaron David B. 
Rating:
2.0

The white lady at the front is HIGHLY RUDE & acts like she doesn't want to be there .. I almost hit her for being so damn rude .

DANYELLE W. 
Rating:
3.0

Location has no parking for customers

JENNY ELIZABETH H. 
Rating:
3.0

No customer parking available.

ALFREDO M. 
Rating:
5.0

Meghan was the best she was funny and very sweet. Also very helpful.

KENISIA LASHA H. 
Rating:
5.0

The lady at that location was very nice

Rajbir S. 
Rating:
5.0

None everything went smoothly. Meghan was very polite , professional and very helpful. Appreciate her amazing customer service skills.

Cindy Ann H. 
Rating:
1.0

No parking. Slow & rude. Unprofessional called me sweetie & honey. Very unprofessional.

VINCENT LAVELLE G. 
Rating:
5.0

Add additional parking for customers vehicles.

VERCA MAE M. 
Rating:
1.0

Person was rude and punishing. Seemed resentful about helping customers. Apparently called the police on another customer! The other office person was very nice but didn't get a chance to work with her much Wont use this location again if that person is still there. Unfortunate because this is a convenient location for me

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

GLINDA M. 
Rating:
5.0

Meghan is the best manager ever in Dallas area.

SU EUN K. 
Rating:
3.0

The location is a bit cramped and it was difficult to move the equipment in and out of the facility when there is a very large facility just down the road.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW DAVID M. 
Rating:
2.0

Have everyone wear masks and make sure management know when there's a change in reservations. Took almost a hour to get the rental.

WILLIAM D. 
Rating:
5.0

None

Patricia R. 
Rating:
3.0

Megan was friendly and accommodating

PEGGY C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marianne Alice R. 
Rating:
5.0

Customer did not leave a comment.

RAY G. 
Rating:
2.0

General manager sold me the wrong hitch and ball I had to go back and get a different drop hitch to keep the trailer from dragging.

BRIAN KEITH L. 
Rating:
3.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Customer did not leave a comment.

HEPING D. 
Rating:
5.0

Van was new, clean and ready as scheduled. Great service.

BRYAN ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

ABHILASH B. 
Rating:
5.0

Scheduling and drop off was great. The representative was friendly, helpful and knowledgeable. The person I worked when when picking up the truck did not seem like she knew everything and she seemed to have an attitude.

MARK VINCENT J. 
Rating:
4.0

No wait when I arrived, had plenty of supplies if needed. Employee was nice and respectful. Will use this location again if needed!!

TIFFANI G. 
Rating:
5.0

Everything was great and very professional

KENNETH MACK JR S. 
Rating:
2.0

general manager is not a good customer service person

STEPHEN R M. 
Rating:
4.0

When we got the truck to our house there was a combination lock on the door. I tried to call to get the combination but I was put on hold for ~15 mins so I hung up. I had to drive all the way back to the UHaul store to have them take the combination lock off

LESLIE B. 
Rating:
5.0

They didnt want to accept international driver licence, the actitude of the renter was super disappointing bad behavior

RAFAEL PORTILLO P. 
Rating:
5.0

The rep that assisted me was notably friendly, informative, and professional. Such a pleasure and he didn't prolong the transaction, as he had a sense of urgency and was to the point, which I appreciated as I had a sense of urgency myself lol. Maybe he just sensed it but either way, that was great customer service. Love that.

LAVETA H. 
Rating:
4.0

I think if a customer coming back before rental time charges should be revised and discounted to actual rental time. I mean you have the checkin time and return time why not reimburse the customer for bringing back your equipment in more than timely manner. Example I went over in expect miles and was charged but came back in 4 hrs instead of scheduled 8 hrs why not give a rebate for my speedy return? Location was fine Company policy sucks

LAURENCE ANDREAS S. 
Rating:
5.0

Customer did not leave a comment.

THIAGO P. 
Rating:
5.0

Returns that are done before the close of business, should be done in person and not on the app. I did not find that easy to do. The sales lady was so helpful in getting me checked back in and I appreciated that more.

SHIRLEY ROSE L. 
Rating:
5.0

Meghan and Christian were amazing. Highly recommended

Jesse C. 
Rating:
5.0

Customer did not leave a comment.

Chad R. 
Rating:
5.0

Nothing to improve. Fast, courteous and friendly. Great service.

CHARLES JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE F. 
Rating:
4.0

Add parking spaces for the customers

RAMON M. 
Rating:
5.0

This is a great facility. Staff are so helpful. Would highly recommend. Thanks for your assistance, professionalism and friendliness. Thank-you.

TRACEY C.  |  Overall Experience 
Rating:
5.0

I thought the allotted miles were about 87 or so. I was told they would give me an extra 30 for free just in case, since I needed to take the truck back to my apartment, to canton, and then to the drop off location. In the end I had to pay extra because the original miles were only 50 something (it's 70 miles to canton!!) and the “free 30 miles”. It ended up not being enough...

ABBY G. 
Rating:
1.0

The lady/manger needs a lot of training and courses to know how to deal with customers and to fix any issues instead of making my experience one of my worse!!

ASAD YASIN A A. 
Rating:
5.0

Customer did not leave a comment.

GUNNAR WALTER G.  |  Overall Experience 
Rating:
3.0

The manager at this location does not know how to deal with people. She called me at 8:23am screaming at me about a reservation she needs to fill with a truck that I rented. So she claims I cannot change the contract period. I must obey and return the rental ASAP or I go to jail. I'm going to make a complaint bc she crossed the line and doesn't stand for uhaul core values.

CORNEL S. 
Rating:
3.0

The manager of this location just left a new hire by himself which he/she went off to a meeting. When we arrived to drop off the UHaul, the new hire was unsure how to give us a refund for a utility dolly so we had to stick around for a while waiting for his manager to respond. The manager never responded so we left not receiving the refund and just having to trust that the new hire and manager would process the refund later. Felt bad for the new hire because it wasn't his fault that his manager just left him out to dry without knowing what to do in unique situations like ours.

Paul E. 
Rating:
4.0

The gas mileage seemed to be a bit off. That would be my only improvement.

Aundria C. 
Rating:
5.0

Customer did not leave a comment.

SIERRA MONET D. 
Rating:
5.0

Everything was great. Thanks Megan.

MARTIN V. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Bryan Q. 
Rating:
5.0

Customer did not leave a comment.

DORA VASQUEZ H. 
Rating:
3.0

The online rental process was not smooth. I did all of pre-rental questions before arriving but still ran into a 20 minute delay after arriving and being asked to submit headshot and license. The complete verification process should be done online prior to arrival. It was extremely inconvenient to be standing outside in 95 degree weather trying to get verified after having spent time doing it online.

Deanna K. 
Rating:
5.0

Meghan was there to check me into my storage facility. She was very professional, very helpful, and wanted to make certain I had a good experience. Overall, the facility was very well maintained, albeit cramped.

Christopher W.  |  First Impressions 
Rating:
5.0

Meghan and her team did an excellent job of providing same day, efficient service. I booked an appointment 2 hours prior to arriving and the truck and utilities were available, brand new and clean. The transaction was easy and seamless. Thank you for providing excellent customer service!

SHAYLA NICOLE P. 
Rating:
5.0

Customer did not leave a comment.

WARREN W. 
Rating:
2.0

The truck was due to be dropped off at 1:00 pm. I arrived at 12:58. The door was locked. The CLOSED sign said someone would be back by 12:40. I was there until roughly 1:25 and no one showed up. I was not familiar with the key drop off and online verification. As a result, though I was there before 1:00 pm and no employee was available, I was charged a one day late fee. This is unacceptable.

Adam P. 
Rating:
3.0

This was my first time renting and the worker did not explain the payments/rental procedure well

John K. 
Rating:
1.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Dropped off truck after hours. Location was well lit and instructions were clear.

Jeffrey M. 
Rating:
5.0

Such a wonderful place to rent a u-haul from. Very accommodating and friendly service. I'd recommend to anyone looking to move or store items.

REARICK P. 
Rating:
3.0

Very small parking area for truck rental or general use of services.

Stacy D. 
Rating:
4.0

Location was fine. The way we went about it to pickup was not.

EDGAR P. 
Rating:
2.0

The lady at the counter was a royal B! Not friendly. Entire time treated me like I was about to steal their truck. Give me a break. Will never use U-Haul again.

HOWARD Y. 
Rating:
1.0

Over charged directly before closing. Was charged items I never used. And I cleaned the truck out and still got charged. I'll NEVER use Uhaul AGAIN ????

PORSCHA T. 
Rating:
5.0

Customer did not leave a comment.

TORRY LAMONT DES W. 
Rating:
4.0

Customer did not leave a comment.

BRYAN J. 
Rating:
5.0

Very friendly. Informative. Had answers to all my questions.

CATALINA HERRERA R. 
Rating:
5.0

Make the "Clean and Maintained" separate questions.

David C. 
Rating:
5.0

Meghan was extremely courteous and knowledgeable.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO A. 
Rating:
5.0

Meghan was super helpful. 10/10

SRI SATYA G. 
Rating:
5.0

Overall I was satisfied.

NATHANIEL E. 
Rating:
5.0

Meghan is always on top of it she is always a pleasure to deal w love her

JAIME H. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Customer did not leave a comment.

JOSEPHINE ESPINO G. 
Rating:
4.0

Have vehicle full of gas on pick up.

Gail R. 
Rating:
5.0

Everything went great and I didn't have any problems. The staff is the best at this location. If I call with any concerns they always say it's not a problem. Thanks!

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jensy A. 
Rating:
5.0

Customer did not leave a comment.

Corey K. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Excellent customer service from Meghan and her crew loved the truck it was clean and ran great

Jaime H. 
Rating:
5.0

Meghan was amazing. Everything went quick and professional. She made my moving experience perfect.

Jonathan O. 
Rating:
5.0

Customer did not leave a comment.

Martha B. 
Rating:
5.0

Customer did not leave a comment.

Donal P. 
Rating:
5.0

Give Meghan a raise and hire her an assistant She's AWESOME at HER store. But her hours there.(:

Jacquelynn B. 
Rating:
1.0

Don't rent vehicles with a empty gas tank. Don't rent vehicles with a lock on it..... since I can't load my belongings...... kinda defeats the purpose. These issues blew up my schedule.....

David B. 
Rating:
1.0

Customer did not leave a comment.

Vanetta J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin E. 
Rating:
5.0

Customer did not leave a comment.

Arneasha T. 
Rating:
4.0

Customer did not leave a comment.

Preston W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence A. 
Rating:
3.0

Too few staff. Had to wait a while to get taken care of

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Meghan's customer service was SUPERB. She made the process very simple and easy to understand.

Linus S. 
Rating:
5.0

Very good customer service

Jeremias S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Managers were very friendly and knowledgeable. Property was clean and secure.

john m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kiran G. 
Rating:
4.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Amber was very friendly, informative and efficient. She made cancelling my storage unit very easy and stress free!

MELISSA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nelson A. 
Rating:
4.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

I've rented from alot of different places and my one pet peeve is that the gas tank is no full when picking up the truck.IT SHOULD ALWAYS BE FULL! this way the customer never has to think how much gas do i need to put in

Marc K. 
Rating:
5.0

The question should be, “would you recommend U-Haul to a friend”, and the answer is no. I will not use U-Haul again. They need to hire more humans to be available at the locations for customer service/assistance. Customers must check out, do walk around w app photos, check-in vehicles, take multiple photos of the mileage, fuel level, exterior, interior, etc. Uhaul rental has NO significant LIVE customer service, therefor no difference w bandago.com, Turo.com, Hyer.com, goshare.com. etc. Uhaul has pushed all their service off on the client, and is no more than a self-serve rental co w weak tech support. I would pay more for customer service vs self service. Bye.

David R. 
Rating:
4.0

The employees are excellent! I have experienced excellent customer service at this location until I met the new general manager Megan.She was very rude, aggressive, and condescending.She's not helpful

sydney h.  |  Overall Experience 
Rating:
4.0

Had an issue with the previous renters not removing their lock. It was a mistake made by employee releasing unit before lock was removed but all is good now!

michael l.  |  First Impressions 
Rating:
5.0

Thanks manager Mary for all your help.Mz.Sutton

evester s.  |  Overall Experience 
Rating:
5.0

I like this place.whenever I need storage, I want to use it.

Dongkwon C.  |  Overall Experience 
Rating:
5.0

You did good job.

Dongkwon C.  |  First Impressions 
Rating:
4.0

good job

Matthew S.  |  First Impressions 
Rating:
5.0

Good service

Miguel M.  |  First Impressions 
Rating:
5.0

The entire staff was always so helpful and friendly. I'm going to miss them all (moved to another city). Hopefully the new group will be just as friendly and helpful as the wonderful group of guys.

LUZ L.  |  Overall Experience 
Rating:
5.0

Great customer service

jennifer h.  |  First Impressions 
Rating:
5.0

We love your Office manager was amazing and helping given good information. Now the location really is not good. But we know there’s been lots of break-ins and we’re a little worried about that.

Cheryl G.  |  First Impressions 
Rating:
2.0

The unit was not clean when I rented it. The door was broke and I was told it would be fixed but it was not. I called and left messages. I never got a call back. I canceled the unit.

Michael B.  |  Overall Experience 
Rating:
4.0

I would make the perimeter fence more secure. Maybe add wire. Other than that. It was good

Gary S.  |  Overall Experience 
Rating:
5.0

thanks

Monty T.  |  Overall Experience 
Rating:
5.0

Great staff and very friendly

PATRICIA C.  |  Overall Experience 
Rating:
1.0

apparently only one person is working I went to office 3 times it was locked. Another time the door was locked & paperwork was being done & I wait & knocked 3x, 15 minutes later he answered. No good

Verla S.  |  Overall Experience 
Rating:
3.0

While the over facility was secure and well kept many of the units had doors that were old and did not keep the elements out. Ours wasdamaged and would not close properly. We were concerned.

Alison M.  |  Overall Experience 
Rating:
2.0

Forced to use circular keyed lock. Misplaced key, told I had to use a locksmith to open. Not allowed to cut the lock myself. Staff far from friendly. Will not use any uhaul storage again.

wayne h.  |  Overall Experience 
No reviews have been submitted for this location.

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