Customer Reviews for U-Haul Moving & Storage at Hixson Pike

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hixson Pike

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James H. on

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staff were very helpful and extremely nice

markel F. on

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Marvin T. on

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Chad B. on

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They were absolutely awesome at this location , great employees.

Thomas S. on

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Everything was great. On arrival, one man got the truck ready while another man handled the check in. I was in and out in ten minutes. I meant to tell the young man that helped me that the service engine light was on but I'm sure they will notice.

David R. on

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danny W. on

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not anything , that i know of

Cynthia D. on

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I will continue to do business with this U-Haul company on hixson pike in hixson tenn. thank you guys. I did after hours on iPhone for pick up and drop off. Very easy. Thanks again.

Eric J. on

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JIM S. on

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I discussed my needs and the representative gave me an estimate and parts. When I got there the tech charged me more. He said the person who took call did not understand. I was quoted $86.00 but it cost me $115.00. More than a few dollars.

Jodie N. on

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Great location!

Kemberly G. on

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What can you do to improve for the next customer? Hhhmmmm let's see...U CAN Hire new employees!!!.. the ones there are obviously overworked & underpaid bc they act miserable AND they treat us the customers (THE REASON THEY EVEN HAVE A JOB) like we're bothering them! Plus they also like gossiping about not only other employees & how those employees didn't do his or her job properly BUT also past customers & how those "customers" were complaining about whatever and everything in front of us recent customers. They are ALL obviously 2 busy moaning & groaning to remember how to do the jobs they're hired to do bc (#1) I was charged more than originally thought per my online reservation (obviously it was wrong and they were right!) (#2) My truck didn't have the equipment I rented on it (#3) The truck broke down..(according to roadside assistance) b/c my truck had neither oil nor transmission fluid in it...hence the reason it broke down!! Thats utterly ridiculous! DO NOT RENT FROM THIS LOCATION UNLESS U LIKE PROBLEMS WITH YOUR MOVE AND TO RUN LATE...

Jean K. on

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Sara N. on

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John P. on

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PRIMO M. on

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I originally came in to drop off my transport and needed help getting a low profile car off. The manager and other lady treated me like it was my issue and I need to go figure it out, which is fine, but they talked to me in a very condescending way. Luckily there was a very nice gentleman who took in the equipment and he had the right supplies to get me off the transport in 5 minutes. I am very greatful he saw me struggling and came to my aid. I asked for an extension on my truck and not the auto transport. I was charged for the extra days and insurance on the transport even though I returned it on the original due date. The lady at this location was having a bad day and complaining about being on the phone all day that her cell phone had ran out of batteries. She was rude and condescending to me when I was asking about the extra charge. She even printed me a receipt and highlighted the 0.00 that I owed in a very snarky manner. I was aware already I didn’t owe any more, but just wanted to inquire why I was charged for the extra days on the transport even though I didn’t need them. She blamed it on the original store and said she couldn’t help me and handed me my paper work. I left with no answers or help. Customer service should not be this ladies career considering the attitude and lack of trying or helping 2 different times.

Eric P. on

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It was hard to turn in truck no one would take it cause of the size of the truck inconveniences and was a waste of milage which I had to pay for.

Janay A. on

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They were great!

Sharon H. on

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I love this location. Courtney and her entire team are very responsive and go out of their way to ensure a great customer service. I've probably rented a dozen times or more, trailers primarily but also trucks and vans. Great location and people.

Steve M. on

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Wendell M. on

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The employees at this location were awesome.

Caleb N. on

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The location didn't check my equipment in when I returned it and I got an email a few weeks later claiming I had never returned it. I then had to spend 45 minutes ok the phone with 4 different people, including being hung up on once, to resolve it.

William R. on

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When I reserved the trailer on the UHaul website, I noted I would pick up the unit on HIxsopn Pike in Chattanooga. Little did I know there were two UHual sites on Hixson Pike. Plus, the larger of the two sites was not the first listed. As a result, when I went in to pick up the trailer I found out it was at the other site. Fortunately, the person at the Hixson Site I was at was able to transfer the reservation and the rest of the rental went without a problem. You should let the person know on the website if there are more than one UHual Sites on the same road.

Carlos C. on

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john H. on

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Edward S. on

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Easy to return on Labor Day even though the office was closed.

Jackie S. on

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Thomas C. on

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Very fast service

Kendrick E. on

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Nothing yall were greet very reasonable an understanding i will repermend to anyone who's moving

Jeffrey S. on

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Great experience again with this location and staff. Thank you

susan T. on

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Karen C. on

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Tonya M. on

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The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.

CHARLES R. on

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I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.

Kristen V. on

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Everyone at U-Haul was extremely helpful and took great care of us.

Robert P. on

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Was good. No complaints... ok, maybe more and better parking availability

terran r. on

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Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!

victor m. on

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I liked the use of text to confirm reservations. I didn’t like that the Uhaul franchise in Davie canceled our reservation because we didn’t go there at the exact time and didn’t give us all the orig

Herb h. on

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I like place I use it anytime I need a truck or storage

Sharon H. on

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Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult process

Brent B. on

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Staff was very helpful.

Margaret G. on

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Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.

michele s. on

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It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.

GREG A. on

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All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOU

James Timothy D. on

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The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.

Rick G. on

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The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.

Phil C. on

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Staff very helpful !!!

Mark L. on

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Very helpful!

susan b. on

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Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn’t care. That it was just “too bad”.

Rick G. on

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The people and service where great the storage unit was smaller then I reserved though

terry t. on

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Good service, sometimes overwhelmed with customers.

Lori P. on

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The staff was great!!

MILDRED R. on

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I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.

Linden M. on

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Travis Martin was extremely helpful and pleasant. Five stars!

Donald B. on

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Didn’t get the storage space, facility for storing my boat was unacceptable. No service, person didn’t know how to check in a new customer for boat storage. Manager not available, terrible service

David M. on

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Reggie has a great attitude and was very helpful.

susan b. on

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Very convenient and I feel my belongings are very safe and secure

Gary O. on

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Pam B. on

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This facility went out of their way to assist me with a U-Box container I had shipped from CA . They made sure it was accessible to me when I needed it. Mike was very pleasant and accommodating.