Customer Reviews for U-Haul Moving & Storage at Hixson Pike

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hixson Pike

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Gerald R.
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A few dents on a newer truck but seemed mechanically sound

Ryan M.
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Customer did not leave a comment.

Mark B.
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Matthew R.
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Paul L.
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If people don't use the miles they pay for, give them a refund for those.

Laura S.
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Customer did not leave a comment.

Bruce L.
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Samuel J.
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troy K.
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The staff was friendly and patient

William R.
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William H.
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John W.
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Excellent service and friendly associate

Jerry H.
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Customer did not leave a comment.

Jerry W.
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Chris is great to work with and the equipment is in good shape. This group is dependable!

Clyde G.
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Customer did not leave a comment.

Mary C.
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I wanted a regular truck! And got denied when one was available but didnt get denied for a more expensive one??? Whats wrong with that picture

Annette D.
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Customer did not leave a comment.

Philip S.
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When online completion is completed it is unnecessary to repeat same questions regarding equip, insurance etc..,

Stephen W.
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Customer did not leave a comment.

Robert F.
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Had a horrendous time trying to check out my truck via app. I tried for 30-minutes and then tried with 1-800 help for another 30-minutes. He couldn't get it to work either. Finally the store opened and I got my truck. This put me an hour behind schedule and the guy I lined up to help load the truck was delayed an hour today. Was royally pissed about this.

Jesse W.
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Quick and efficient

Richard B.
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Customer did not leave a comment.

Gary M.
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John K.
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timothy W.
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I believe I used more gas than I should have. Cause transmission didn’t shift like it should. Really my only complaint

Sarah B.
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Customer did not leave a comment.

Charles K.
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I dropped it off after hours. However a female service rep was leaving and she kindly walked me thru the steps on the website to follow.

Keuntez H.
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Customer did not leave a comment.

justin M.
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Jeffrey K.
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quick, easy to work with. thank you!

Amber M.
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Stacy H.
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april H.
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Bob M.
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Eric J.
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Diamanta S.
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I had a great experience at Uhaul and fast service i will definitely recommend for my friends and family if moving or needing a rental truck

Wendell B.
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All good

Olivia M.
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Customer did not leave a comment.

Mary L.
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Customer did not leave a comment.

STEPHEN J.
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Clerk asked if I needed a little more time to drop off the trailer, I said yes. He said nothing about an after hours charge. I was charged $20 because i dropped the trailer off after the office closed. That’s absolutely ridiculous and shameful. Never again.

Thomas F.
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They are always friendly and easy to deal with.

Anthony H.
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The U-Haul Representative that helped me was great! Very courteous and helpful.

DAVIS S. | Overall Experience |
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Our only complaint was the price kept going up and w had to find a less expensive storage place.

Bruce H.
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Customer did not leave a comment.

Bruce C.
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Customer did not leave a comment.

Steven L.
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Marjorie I.
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Valerie W.
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Hollie B.
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I was disappointed in the availability of the truck I wanted. I reserved at the Broad Street U-haul, and someone very nice called me and told me that there were no trucks at that location, but there would be one in Hixson. Hixson is a longer drive for us. When we showed up to pick up the truck, we were told that they didn't have the pick up truck and we had to get a van instead. I could have just gotten that from the Broad Street Uhaul and saved some time.

Erin O.
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Customer did not leave a comment.

Joslynne L.
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The black lady that was there when I rented the dolly and returned the car trailer was very rude and unprofessional. She never once smiled and even looked at me. Her overall attitude was uncalled for. The only way I will use this location again is if she is not there. The young black gentleman that was there when I returned the uhaul and dolly was the sweetest ever. He was very respectful and well mannered. There needs to be more workers like him.

Mary C.
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Customer did not leave a comment.

William B.
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Robert R.
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The truck interior was dirty, but honestly I don't really care. I was just happy to have a truck.

Rebecca B.
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Uhaul is always so helpful for whatever is needed. (I’ve somehow moved more than 1/yr the past 7 years and I’ve used uhaul every time!)

mark W.
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Customer did not leave a comment.

Peter S.
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We worked with Courtney when we picked up. She was fast friendly and willing to answer any questions. When we dropped off later in the day l, Travis helped us and he was the same way! This was by far the fastest and easiest UHaul we have ever worked with!

Candice D.
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i was very pleased with my service. The clerks were all very nice and helpful. Truck was ready and fueled and clean. Would use your services again.

Thomas N.
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Customer did not leave a comment.

Glenn B.
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Gerry C.
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Keith S.
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All good.

Eric C.
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Ryan K.
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Richard S.
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The only issue was a dented fender. I mentioned it but it wasn't noted anywhere and I was worried the drop off point would blame me for it but all was good.

Madelyn L.
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We had the employees at the branch hook our vehicle up to the dolly. We made it a few hundred miles before the straps fell off the tire and we found it like that while fueling up. In addition, we realized they didn’t chain our car on at all. Thankfully, a nice stranger hooked it all up properly when he saw us struggling to fix it all at the Gas Station. This is a mistake that could have cost us our car, but more importantly, could have killed someone if it had rolled off in traffic.

Mike L.
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For such a large location there is never anyone at the front desk to help customers. I have been here probally 8 or 10 times this year and only rented 4 or 5 because there was no one available or their attitude sucked. Today after I hunted down the only person that seemed to be working there she had an attitude about how everyone needed trailers when it was raining. Guess what I needed a trailer... I have used Uhaul for all my moves, many cross country and have never had such miserable experiences, except for maybe the Hunter road self storage location where they accept reservations and then the doors are locked during normal business hours. Whats the name ofbthat other company again?

heather n. | First Impressions |
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The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

Donna H.
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Customer did not leave a comment.

Kristi S.
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Christopher M.
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Poor attitude and unwilling to help. Acted like they were mad to be working

Colleen M.
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Customer did not leave a comment.

Ronald F.
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Robert S.
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Excellent service.

Alice P. | First Impressions |
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I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of Courtney

Kender B.
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Customer did not leave a comment.

Benjamin E.
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eric R.
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Will J.
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John C.
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DEBORAH W. | Overall Experience |
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Staff was very helpful

Rita C.
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EXCEPTIONAL CUSTOMER SERVICE MADE MOVING HASSLE FREE - THANK YOU

STEPHENIE O.
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Customer did not leave a comment.

Andrew S.
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I took the truck to the drop off location 1 day early and was met outside by a young man with a very brusque demeanor. He did not check mileage, fuel, or condition of vehicle in my presence. and barely glanced at my contract He only said I would get an email receipt and turned and walked away from me. The next morning I get a text from Uhaul saying my truck is overdue. I called Uhaul 800 number who informed me the truck had not been checked-in by the location. She said she would contact the drop-off location to verify and I would get a call from them in an hour or two. They never called me. Later that day I checked my email and found out the truck had finally been checked in by the drop-off location. I was not impressed with their service, their failure to check the vehicle in on the same day I turned it in, their failure to verify mileage, fuel, and condition in my presence, nor their lack of communication..

Malcolm H.
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Customer did not leave a comment.

Antony C.
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Customer did not leave a comment.

Vida S.
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Robin N.
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The van had a muddy flooring the back, and I was using it to pick up newly reupholstered furniture. Next time I'll be sure to check the back before renting.

Emmanuel J.
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Excellent professional services

Colin S.
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Fast and got me what I needed perfectly.

Scott P.
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Customer did not leave a comment.

Steven H.
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The steering wheel was not straight (when you attempt to drive straight)

Karen G.
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Staff very nice and personable. We were treated very nice. Would recommend this location to anyone. Demetria was very helpful and kind. Karen Gray

Wayne S.
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Manager was helpful even though she was quite busy at the time. We appreciated that.

Dallas B.
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No issues at all. Great service.

Joseph S.
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Customer did not leave a comment.

len B.
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Very pleased with service at both the Hixson, TN. & the Lake Wales, FL. reps.

Dewayne M.
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Young lady who runs this store is So great at her job.Helped me right there all paperwork very quickly.No problems wven tho she was tired she still helped us a great deal

Larry E.
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Customer did not leave a comment.

Mark B.
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Best place to rent enclosed trailers and trucks in the Chattanooga area. Especially enjoyed friendly staff!

Erica A.
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We rented the van today to move the last few things after renting the bigger truck last week. The equipment was great, but what really impressed me was the outstanding customer service on both visits. Moving can be overwhelming, especially when you feel out of your comfort zone like when renting moving vehicles. The employees at this location that helped us this Sunday and last Sunday are pros at their job. I highly recommend this store.

Kathy S.
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Customer did not leave a comment.

Anthony S.
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Nothing, I have used this location 3 times this year and all 3 times the staff was courteous, efficient and helpful. Great staff keep up the good work!

Alex C.
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Customer did not leave a comment.

Luis V. | Overall Experience |
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Paid for 24 hrs access I never had because the system doesn’t work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve it

victor m. | Overall Experience |
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Convenient, affordable and very clean

Tonya M. | First Impressions |
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The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.

CHARLES R. | Overall Experience |
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I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.

Kristen V. | Overall Experience |
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Everyone at U-Haul was extremely helpful and took great care of us.

Robert P. | Overall Experience |
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Was good. No complaints... ok, maybe more and better parking availability

terran r. | First Impressions |
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Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!

victor m. | First Impressions |
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I liked the use of text to confirm reservations. I didn’t like that the Uhaul franchise in Davie canceled our reservation because we didn’t go there at the exact time and didn’t give us all the orig

Herb h. | Overall Experience |
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I like place I use it anytime I need a truck or storage

Sharon H. | First Impressions |
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Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult process

Brent B. | First Impressions |
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Staff was very helpful.

Margaret G. | First Impressions |
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Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.

michele s. | First Impressions |
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It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.

GREG A. | First Impressions |
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All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOU

James Timothy D. | Overall Experience |
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The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.

Rick G. | Overall Experience |
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The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.

Phil C. | Overall Experience |
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Staff very helpful !!!

Mark L. | Overall Experience |
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Very helpful!

susan b. | Overall Experience |
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Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn’t care. That it was just “too bad”.

Rick G. | First Impressions |
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The people and service where great the storage unit was smaller then I reserved though

terry t. | Overall Experience |
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Good service, sometimes overwhelmed with customers.

Lori P. | Reservation |
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The staff was great!!

MILDRED R. | Overall Experience |
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I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.

Linden M. | Overall Experience |
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Travis Martin was extremely helpful and pleasant. Five stars!

Donald B. | Reservation |
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Didn’t get the storage space, facility for storing my boat was unacceptable. No service, person didn’t know how to check in a new customer for boat storage. Manager not available, terrible service

David M. | Reservation |
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Reggie has a great attitude and was very helpful.

susan b. | Overall Experience |
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Very convenient and I feel my belongings are very safe and secure

Gary O. | Overall Experience |
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!

Pam B. | Overall Experience |
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This facility went out of their way to assist me with a U-Box container I had shipped from CA . They made sure it was accessible to me when I needed it. Mike was very pleasant and accommodating.

No reviews have been submitted for this location.

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