Customer Reviews for U-Haul Moving & Storage at Hixson Pike

7,234 reviews

4001 Hixson Pike   Chattanooga, TN 37415
(@ Ashland Terrace)

(423) 870-2144

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(423) 870-2144

4001 Hixson Pike
Chattanooga, TN 37415
(@ Ashland Terrace)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Employees not very friendly and seemed to be inconvenienced by helping us

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Keesha M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacob Q. 
Rating:
3.0

Make sure the reserved equipment is accessible for the customer. I had to move a small cargo trailer to get to the auto transport trailer that I was assigned to me.

JAMIE M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

I ended up sweeping out the truck before turning it in because the floor was dirty when I picked it up. The wheels on the regular dolly were small and stiff, rendering it next to useless. I got charged for a full second day because I was about 45 minutes late. I am old, fully disabled, in constant pain and got stuck in traffic and they still charged me.

Jeanette M. 
Rating:
5.0

The manager, Lemetri, is great to work with - along with all the employees! I rent 3-4 trucks each month and have used this location for many years! Great customer service!!

GAIL S. 
Rating:
3.0

I put 5 gallons of gas in the truck for my rental of 29 miles total. I don't understand the $12+ fuel charge that I was charged.

JIMMY S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

JACK D. 
Rating:
5.0

Customer did not leave a comment.

Shemique B. 
Rating:
3.0

The UHaul app consistently has problems allowing photos to be uploaded upon return. I couldn't check in my trailer after hours because of this. Then, even after calling Uhaul and being in a chat with Uhaul (since the local phone number only rings through to the national Uhaul line), 2 days later my trailer still had not been checked in. I had to drive to the Uhaul facility and wait in line to get my trailer checked in, which took more than an hour of my day. You really need to figure out what is wrong with the app because many people have the same problem with it's photo taking ability.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

DAN W. 
Rating:
4.0

The staff were great; the only issue we had was that stuff was taken from our storage unit and we found out it was a problem and no longer 24 hours because of that. Not to big of a deal because the Chattanooga location is amazing and always helpful! The drop off for our truck was in Athens Ga and that was terrible. The curly headed girl behind the counter had no clue what was going on. She told us to park the truck under the green tent and give her the keys. I asked several time if that’s all that needed to be done she said yes. We dropped of the truck on Sunday at 4:45. A day early. I was called literally 5 times since Monday people asking where the truck was. I explained that we dropped it off Sunday and everything, my husband also had a conversation with someone as well. I will never use the U-Haul in Athens again. They have no clue what they are doing.

Kelli C.  |  Overall Experience 
Rating:
1.0

Wiring job is a freaking joke!!! My 6 year old little girl could have done a better job!!! Wires butt spliced together with no shrink tube. Wire ran along bottom of frame where it can get caught by road debris. Wire ran through the suspension instead of properly around! Weather plug not put back in place. To use the trailer lights you have to pull the wires out of the trunk and down to the hitch rather than being properly mounted to the trailer hitch! Driver side of hitch has 3 bolts passenger side only has 2 bolts! VERRY VERRY DISSATISFIED WITH WORKMANSHIP!!!!!!!!!

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
1.0

New help

JOHN O. 
Rating:
1.0

I was overcharged by $100. The reservation I made and the bill that I received were completely different from each other.

BOB P. 
Rating:
5.0

nothing . fast and experienced staff .

john O. 
Rating:
5.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Every staff member was so good to us and in time became like family . U haul is the best place to go to when you move and need storage or rent a truck to move . We Thankyou & marry Christmas and the New Year coming up .

Robert R.  |  Overall Experience 
Rating:
2.0

Information regarding my rental was very incorrect. If I would have known that I wouldn't have received money back for turning the truck and equipment in early I would have went with another company

Cheril W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
1.0

Have equipment that is not broken and offer assistance to customers instead of leaving the office early before all your customers have left your parking lot.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
3.0

Customer did not leave a comment.

Terry C. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

LAKEYDRA T. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE M. 
Rating:
5.0

Very professional and quick service

Clint L. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

stephen P. 
Rating:
5.0

I wished i had taken time to get the counter clerks name. He was Excellent from start to finish. He always seemed to be hustling to make everything to smoothly.

JIMMY L. 
Rating:
4.0

Customer did not leave a comment.

MARK S. 
Rating:
1.0

Employees and manager have low energy - don't give a hoot - attitude. They seem very unhappy on their jobs. I rented two trucks from this location - both fine, however the larger size of the second truck was NOT avaialble even though I reserved it. I had to make two trips with added mileage. Also upon return there was no one qualified to check me in and give me credit for all the unused blankets I had ordered. I had to return to the location with pictures I took to prove I had not opened the blanket bags. A refund was issued. I may use U-Haul again but NOT from this location.

WAYNE E. 
Rating:
5.0

This is a great UHAUL!! They always have a wide range of nice clean equipment and supplies. Great location/easy access. Friendly staff. "Benny" was especially helpful to me this time. THANK YOU.

ELLEN R. 
Rating:
5.0

I've used this U-Haul location many times and they always ensure an excellent, professional experience.

DONALD L. 
Rating:
3.0

Letting customer know of mechanical issues.

Johnny J. 
Rating:
2.0

The gentleman who was supposed to help me hook up the trailer was drunk/hungover and reeked of alcohol.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA S. 
Rating:
3.0

I went 7 miles in the truck, didn't put gas back in, and told them that when I got there- also told them I didn't mind being charged for the gallon of gas I used. BUT, I was charged for 5 gallons of gas at almost $5 per gallon!! I don't mind paying for the gas I used, but you're telling me that the truck only gets 1.4 miles per gallon???? I don't think so....

Annette C. 
Rating:
4.0

Customer did not leave a comment.

LAURA T. 
Rating:
5.0

Very satisfied, awesome group of employees!

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

TAMARA E. 
Rating:
5.0

Personnel at this location are excellent. Know there stuff no issues fast and very kind service. Can say enough. Thank you.

HARRY W. 
Rating:
4.0

The staff was very friendly and helpful. Took their time to show me everything I need to know about the car carrier trailer.

CATHERINE H. 
Rating:
1.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Couldn't have been easier ! Walked right in and out , simple

MARK M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

LLOYD M. 
Rating:
5.0

Customer did not leave a comment.

candias W. 
Rating:
5.0

Customer did not leave a comment.

Fred M. 
Rating:
5.0

Customer did not leave a comment.

dennislee W. 
Rating:
5.0

Customer did not leave a comment.

RIANE C. 
Rating:
4.0

When renting a trailer attach it to the customers vehicle rather than expecting them to do it.

Dan W. 
Rating:
5.0

Customer did not leave a comment.

greg T. 
Rating:
4.0

Customer did not leave a comment.

LYNETTE R.  |  Overall Experience 
Rating:
3.0

The lady that was in the store was not friendly and very rude. Almost like she was mad she had to be at work early and help customers. I won't return to this location because of her nasty attitude

Benjamin F. 
Rating:
3.0

Customer did not leave a comment.

LAWANNA T.  |  Overall Experience 
Rating:
3.0

The check in person was very nice and made drop off fast snd easy.

jill N. 
Rating:
5.0

The people there are great! Would use them again when needed and would definitely recommend them.

MARK H. 
Rating:
5.0

Good experience

Parlia M. 
Rating:
5.0

Customer did not leave a comment.

Travis T. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS T. 
Rating:
5.0

The experience was great. Richard was very helpful and friendly

GORDON A. 
Rating:
5.0

The manager does a great job.

David T. 
Rating:
5.0

Excellent customer service at my pickup and my drop off. Many thanks!

MICHAEL K. 
Rating:
5.0

Staff is friendly and trucks are always cleab

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
3.0

Nothing. Your crappy customer service has lost me as a customer.

STEVEN L. 
Rating:
4.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Truck steering very loose, transmission was thumping Excellent service all around, super fast and very efficient

MARK B. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Maybe 2 complimentary water bottles?

MEGAN A. 
Rating:
4.0

I had scheduled to use the 24/7 pickup for my rental as I needed to pick up after hours. When I arrived, I was greeted by an employee (after closing hours), who informed me that the 24/7 system was not working but that he had stayed late so that I could pickup the truck. Kudos to this employee for going above and beyond for customer service!

DAVID L. 
Rating:
5.0

Truck was very dirty and sticky inside but experience at pick up location was wonderful

SCOTT S. 
Rating:
5.0

Staff was helpful and knowledgeable. The truck workers great and was the perfect size for what we needed. Price was fair.

CORY K. 
Rating:
4.0

Pads were charged and not provided. I immediately called and was told would be removed from invoice. They weren't and now working to rectify.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Rosemarie G. 
Rating:
3.0

I was charged for another day even though the representative showed me instructions for returning if after 8:00PM. This also being the case that I showed up to pick up my vehicle at my scheduled time of 12:30 but had to come back twice, after about 2:30 had to rent another vehicle. I contacted customer service to correct the overbilling and they responded promptly they would correct & refund my card. After about (15) days, I am still waiting on them to do so.

brian C. 
Rating:
5.0

Customer did not leave a comment.

LETICE P. 
Rating:
5.0

Customer did not leave a comment.

TOMMIE C. 
Rating:
5.0

Very helpful and fast and hooks up for me

DEBORAH S. 
Rating:
3.0

Service was fast and friendly, that was a plus. But the truck was a different story. I rent the same size truck every year for an event and this is the second time it happened. I get my paper work, it says truck is on 1/4 tank. I hope in and is barely above E. Go in an explain the situation, they said to take pictures and I would get a fuel credit if I bring it back with 1/4. Also the maintenance light was on, but was told "that's normal.". So I hop in and go straight to the gas station. At 45mph the truck sounds like it is falling apart and shaking very bad. This truck needs to be retired and fuel should be checked before renting out.

KEVIN T. 
Rating:
1.0

The truck was returned at 10 am and it was reported that it was turned in at 1:15 pm and an extra charge was put on my credit card

Nancy B. 
Rating:
5.0

I initially had my reservation on Boy Scout road. They did nothing to prepare for me and did not allow for self pickup, etc at all. I had to cancel that reservation because no one was even there and go up the road to the corporate location. The young man who helped me on Hixon pike was friendly and efficient although he appeared to be the only one there, he was doing a really stellar job. He took care of my needs and got me on the way without any trouble and was positive and upbeat the whole time

ELIZABETH H. 
Rating:
5.0

always good service!

BENNETT F. 
Rating:
5.0

The guys outside were super friendly and helpful when returning the uhaul!

BRIDGET C. 
Rating:
5.0

Everything was perfect on both ends of my travel.

Eldon M. 
Rating:
4.0

There were only two people working. They did a great job, but could have used some help.

Ty L. 
Rating:
5.0

Customer did not leave a comment.

KWANBE B. 
Rating:
5.0

great service at this location

BENNETT F. 
Rating:
5.0

I had to come to this location because the place I originally booked with told me that I could not take the truck because it was local only. I had to scramble around to get to this location before closing. I had a confirmed reservation at the other location.

JOEL J. 
Rating:
1.0

I rented an 8x8x8 on the second floor for $84.95/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of $104.95/month. I agreed and when accessing the location, the ceiling was barely 6’ high, not the 8’ advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124.95 and when she rang it up, it came up as 129.95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, “that’s what the computer is printing out, I can’t do anything about that. Overall a very negative experience.

Gary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peyton W. 
Rating:
3.0

Customer did not leave a comment.

THOMAS P. 
Rating:
4.0

Very hard to pull into this location.

Michael P. 
Rating:
5.0

The people that work there are very friendly.

TONY A. 
Rating:
5.0

The young lady that checked me in was super and very helpful.

DAVIS A. 
Rating:
5.0

All good

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MICHELE P.  |  First Impressions 
Rating:
4.0

Always a very helpful team 👌

LAWANNA T.  |  First Impressions 
Rating:
1.0

Never got the storage unit. Very bad reservations no one knew what was going on Had me booked in two units and both very small to small

KEITH C.  |  Overall Experience 
Rating:
5.0

The guy that checked my truck back in and helped me with the storage unit was great

Robert T.  |  First Impressions 
Rating:
5.0

Staff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturned

Paul G.  |  First Impressions 
Rating:
1.0

The staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!

DaNairria F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalia O.  |  Overall Experience 
Rating:
1.0

Never had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .

Joan F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAHARRA D.  |  Overall Experience 
Rating:
5.0

Great storage experience compared to our terrible Uhaul truck rental experience at another location.

Kayla P.  |  Overall Experience 
Rating:
5.0

I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.

Laura T.  |  First Impressions 
Rating:
5.0

This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.

ANGELA M.  |  First Impressions 
Rating:
3.0

No communication, in they charge me money, because I called to tell them I needed extension and time and date

BONNIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rasheka S.  |  First Impressions 
Rating:
5.0

We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs

JOHN H.  |  First Impressions 
Rating:
5.0

The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.

Theresa Y.  |  First Impressions 
Rating:
5.0

Staff very knowledge and helpful. A great place if you need storage.

Patricia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myron E.  |  First Impressions 
Rating:
5.0

We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

LISA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARTHER C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PEGGY G.  |  First Impressions 
Rating:
5.0

The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

heather n.  |  First Impressions 
No reviews have been submitted for this location.

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