Customer Reviews for U-Haul Moving & Storage at Hixson Pike

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hixson Pike

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David A P.
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Nothing I could say to improve except make the trucks ride and drive like a Tesla? The truck was clean, it ran fine, and we had no problems so everything was good. The guy that took care of me at this location did a great job.

STEPHANIE W.
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Customer did not leave a comment.

GAIL S.
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I regularly rent trucks at this UHaul location. Every employee there helps me every time. Usually I rent online in advance of getting the truck and they get me in and out very quickly. All paperwork is accurate each time. They are a pleasure to do business with.

Ben T.
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Wear masks

NATASHA S.
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Customer did not leave a comment.

STEPHEN C.
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Customer did not leave a comment.

CHARLES M.
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Customer did not leave a comment.

LISA H. | First Impressions |
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We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

SCOTT W.
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Customer did not leave a comment.

MATTHEW K.
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I worked with the store manager and she was awsome answered any and all questions explained in detail. Very helpful, and just all around great made it so easy.

Lorie H.
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Customer did not leave a comment.

JOHN H.
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Very nice and helpful. Very professional with greeting and a appearance. Saved me money and time. Very highly recommended.

CURTIS H.
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The associates at this location are always professional and efficient.

ANDREA K.
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Customer did not leave a comment.

Fred G. | Overall Experience |
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Customer did not leave a comment.

Jason L.
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Excellent costumer service. Thanks again!

Joshua S.
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Customer did not leave a comment.

Geoffrey Y.
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Customer did not leave a comment.

Brenda O.
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I guess I would recommend but we're not helpful without asking questions. It was like pulling teeth.

LETITIA W.
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Customer did not leave a comment.

TAMYRA W.
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Customer did not leave a comment.

RITA C.
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Extremely professional warm and friendly service

Kelly J.
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The team at this location was very efficient and friendly.

CHARLES C.
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Customer did not leave a comment.

JENNIFER L.
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The employee was not wearing a mask, terrible customer service, very distracted and a total smart ass attitude for no reason. I was shocked.

GREGORY K.
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Customer did not leave a comment.

JAMES T.
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Honestly- it was the best experience I've ever had at a U-Haul place. The staff was very helpful and friendly.

John C.
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The manager was very efficient and informative, and the young guy working the lot was knowledgeable and helpful about how to use the equipment. A++ experience.

LINDA P.
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Customer did not leave a comment.

DEBORAH J.
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I'm not sure.

Crystal M.
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It would be a BIG help if the pick up instructions were listed by the lock-boxes. I was told that I could basically pick the truck up anytime before 11:30 p.m. I arrived at 10:15 p.m. and it would not allow me to do anything on the app until shortly after 10:30 p.m. I had to call the after hours help number that is listed on the lockbox (I believe her name was Ms. Taylor) She was very rude and expressed to me multiple times that she was home to which I replied, "I'm sure you are however, your name and number is listed for after hours help." Needless to say, she was not any help at all.

Shelby W.
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Customer did not leave a comment.

Hunter P. | Overall Experience |
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Customer did not leave a comment.

Cynthia C.
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The General Manager and her team was very professional we use this U-haul company for that reason every year

Terry C.
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The “ manager “ has zero customer service skills. She seemed annoyed that I was there. She wasn't appreciative of the business. She didn't say thank you, she barely made eye contact. I can somewhat understand a lower level , less experienced employee being this way. I actually took a video date stamped when i returned the equipment because I had zero confidence in her. I couldn't believe she was the GM, but sure enough her name was on the window. The standards for GM must be low. Imagine how she trains new team members! It was quick , easy, in and out, the equipment was great. I certainly didn't feel wanted or appreciated as a customer. I guess she was having a bad day - both times

SABAH G.
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A better Dropbox

Bryant R.
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Lemitri was absolutely fantastic to work with, and she was very knowledgeable and helpful.

Phil G.
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Customer did not leave a comment.

PATRICK M.
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Customer did not leave a comment.

MARVIN C.
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The young men who took care of me were very helpful and professional.

ANTHONY P.
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Customer did not leave a comment.

WILLIAM N.
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Customer did not leave a comment.

SARAH E.
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The guy working there was so courteous and helpful!

Wm Scott W.
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Customer did not leave a comment.

THOMAS W.
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Nothing. Had no problems. Very friendly.

robert L.
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Customer did not leave a comment.

tracy D.
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thanks

MARK L.
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Customer did not leave a comment.

KENNETH S.
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Customer did not leave a comment.

ALEXANDER H.
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Customer did not leave a comment.

NADIA D.
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Nothing. Casey & Richard did an excellent job helping me. Very professional

SHELLY KAY A.
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Service was good. No complaints.

George P.
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The service is always top notch here. They do very well.

Paul E.
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Customer did not leave a comment.

ANDREW B.
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I reserved from a location near my home. U-Haul called and told me they wouldn't have a truck available two days prior to reservation date. I had to drive about 20 additional miles to pick up and return the truck. I attempted to "pick up" the truck online, but their site said I didn't have a reservation after they had texted me a link to the online pick up site. I waited in person at the store for 20+ minutes to pick up the truck that I had reserved weeks prior. While using the truck, I saw that the location 2 miles from my home did have a 15' foot moving truck, so all of the extra cost and running around was unnecessary.

Chelsea C.
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Customer did not leave a comment.

Ronnie A.
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Make sure yall are not false advertising!!!!😠😠😠😠

Christian C.
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From beginning to end, Ms. Turner the Manager was Amazing!! She answered every question I had and made me feel as if I was her most important priority. She is a GREAT representative for the U-HAUL brand!!

JOHN G.
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Customer did not leave a comment.

DAVID P.
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Customer did not leave a comment.

MICHAEL L.
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Everything great. From on line check in (although the repeated offers for extras might have been helpful for some (and no harm trying) almost got annoying since I only needed a truck), to quick check in and pick up, to my truck being clean, running, heater on (cool morning), and ready to go to easy drop off and on line charges posted quickly, excellent operation!! I will use you again!

Carlos F.
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Customer did not leave a comment.

Patricia R.
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The computer is very slow. Lines from and people wait when it is unnecessary.

SARAH G.
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Incredible customer service, will use this location if ever needed for a move again. Thank you guys!

RUSSELL M.
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I rented a car carrier here to pick up a new side by side we were buying but not before reserving a 6' x 12' trailer at another location. This trailer would have been plenty big enough to haul the 1600 lb. UTV home EXCEPT no where on your website does it tell you that the loading ramp opening is only 58" wide, not 6'. This little bit of info would have been very helpful when reserving the trailer to pick up our new UTV that is 63" wide. Just a thought you might want to add this info to your trailer dimension information so that you don't piss someone off after costing them over a hour of their time.

Randy F.
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Check out was fast. Staff was friendly.

Ronald A.
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Windshield was not clean almost recked because of smudges all over.was not happy at all

HUGH D.
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Customer did not leave a comment.

JASON E.
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Have more then a quarter of a tank of gas in the trucks when the customer picks up the truck.

Alfonso N.
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Great and fast service. Second time there and same service of excellence

David B.
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Friendly folks. Truck was ready when promised.

Robert C.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Christopher S.
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Customer did not leave a comment.

charles M.
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Customer did not leave a comment.

CLARK D.
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Customer did not leave a comment.

Jeffrey M.
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I booked my truck online and when i got there there was no truck. They found a 10' box truck but i wanted a pickup truck. I ended up paying the higher rate for the box truck cause i needed a truck that day. I was happy with the customer service at the location but annoyed that it ultimately cost me more money than i expected cause the online booking didn't actually coordinate with the local office.

MARVIN H.
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Customer did not leave a comment.

Paul R.
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Do smock your truck and cleen the windos....Check the fluids the truck had no windshiel wiper fluid.

Joseph B.
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Customer did not leave a comment.

JACOB H.
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All over experience was good. The truck however was in very poor condition. Brakes did not work well. Truck was well maintained. I asked if I could get another one and I was told that it was the only one they had for in-town use at the time.

Blake H.
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I was helped by Lemetri and crew and they did a wonderful job. Great group of workers at this branch.

Hong E.
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Great customer service and just keep up the good work. 👍

Kevin W.
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Customer did not leave a comment.

Charles H.
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Customer did not leave a comment.

Timothy B.
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Check out for credit card payment wasn't working.

John G.
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Customer did not leave a comment.

PENNIE B.
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Customer did not leave a comment.

KENNETH D.
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Customer did not leave a comment.

CARLOS K.
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It was good

DONALD M.
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Customer did not leave a comment.

ELLEN S.
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Vaccuum the Uhaul. It was brand new but had crumbs in it.

Danny B.
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Great staff. They made sure everything was exactly as planned. Plenty of equipment So I had several options. Nice place.

SUSAN T.
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My reservation for a Monday morning pickup, was made at a different address than I requested. I have used U-haul at this location many times. The staff at this U-haul location has , in the past been efficient and kind, this time I was not greeted with respect or professional behavior. I did rent a truck the size I had on reservation, it wasn't clean, and the price I was quoted was $81.00, this staff member challenged me and the price jumped to $101.00. I drove the truck 35 miles— I was very disappointed. The gentleman who checked me in was nice and professional.

Kevin W.
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Customer did not leave a comment.

ROBIN K.
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Customer did not leave a comment.

CHRISTOPHER B.
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Customer did not leave a comment.

John D.
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Customer did not leave a comment.

Conner H.
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I rented a dolly, but it was not on the truck. I would prefer to be notified if my equipment is already on the truck or if I need to pick it up.

REBECCA S.
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Customer did not leave a comment.

Kevin W.
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Excellent organization. Staff was outstanding. Ben was great!

cary D.
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Check in was a breeze. Knew me when I walked up to them. Digital info of course! Very helpful.

JEFFERY P.
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Everything went very smoothly and the customer service was great. Thanks.

Darrell B. | Overall Experience |
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Customer did not leave a comment.

John or Debra R. | First Impressions |
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The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..

120 Douglas streets S. | Overall Experience |
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Great staff, always helpful and friendly

marcia k. | Overall Experience |
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Unfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.

ARTHER C. | First Impressions |
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Customer did not leave a comment.

Tisha H. | First Impressions |
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Customer did not leave a comment.

LISA A. | First Impressions |
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Must find a way to answer the phone!!

Jan L. | First Impressions |
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Customer did not leave a comment.

PEGGY G. | First Impressions |
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Customer did not leave a comment.

chandler d. | First Impressions |
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Customer did not leave a comment.

julie m. | First Impressions |
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Customer did not leave a comment.

Patsy F. | First Impressions |
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This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.

DAVIS S. | Overall Experience |
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Our only complaint was the price kept going up and w had to find a less expensive storage place.

heather n. | First Impressions |
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The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy

Alice P. | First Impressions |
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I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of Courtney

DEBORAH W. | Overall Experience |
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Staff was very helpful

Luis V. | Overall Experience |
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Paid for 24 hrs access I never had because the system doesn’t work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve it

victor m. | Overall Experience |
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Convenient, affordable and very clean

Tonya M. | First Impressions |
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The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.

CHARLES R. | Overall Experience |
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I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.

Kristen V. | Overall Experience |
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Everyone at U-Haul was extremely helpful and took great care of us.

Robert P. | Overall Experience |
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Was good. No complaints... ok, maybe more and better parking availability

terran r. | First Impressions |
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Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!

victor m. | First Impressions |
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I liked the use of text to confirm reservations. I didn’t like that the Uhaul franchise in Davie canceled our reservation because we didn’t go there at the exact time and didn’t give us all the orig

Herb h. | Overall Experience |
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I like place I use it anytime I need a truck or storage

Sharon H. | First Impressions |
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Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult process

Brent B. | First Impressions |
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Staff was very helpful.

Margaret G. | First Impressions |
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Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.

michele s. | First Impressions |
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It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.

GREG A. | First Impressions |
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All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOU

James Timothy D. | Overall Experience |
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The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.

Rick G. | Overall Experience |
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The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.

Phil C. | Overall Experience |
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Staff very helpful !!!

Mark L. | Overall Experience |
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Very helpful!

susan b. | Overall Experience |
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Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn’t care. That it was just “too bad”.

Rick G. | First Impressions |
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The people and service where great the storage unit was smaller then I reserved though

terry t. | Overall Experience |
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Good service, sometimes overwhelmed with customers.

Lori P. | Reservation |
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The staff was great!!

MILDRED R. | Overall Experience |
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I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.

Linden M. | Overall Experience |
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Travis Martin was extremely helpful and pleasant. Five stars!

Donald B. | Reservation |
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Didn’t get the storage space, facility for storing my boat was unacceptable. No service, person didn’t know how to check in a new customer for boat storage. Manager not available, terrible service

David M. | Reservation |
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Reggie has a great attitude and was very helpful.

susan b. | Overall Experience |
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Very convenient and I feel my belongings are very safe and secure

Gary O. | Overall Experience |
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!

Pam B. | Overall Experience |
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This facility went out of their way to assist me with a U-Box container I had shipped from CA . They made sure it was accessible to me when I needed it. Mike was very pleasant and accommodating.

No reviews have been submitted for this location.

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