Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.
The staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..
Great staff, always helpful and friendly
Unfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.
Must find a way to answer the phone!!
This is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.
Our only complaint was the price kept going up and w had to find a less expensive storage place.
The staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy
I was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of Courtney
Staff was very helpful
Paid for 24 hrs access I never had because the system doesn’t work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve it
Convenient, affordable and very clean
The manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.
I had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.
Everyone at U-Haul was extremely helpful and took great care of us.
Was good. No complaints... ok, maybe more and better parking availability
Everyone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!
I liked the use of text to confirm reservations. I didn’t like that the Uhaul franchise in Davie canceled our reservation because we didn’t go there at the exact time and didn’t give us all the orig
I like place I use it anytime I need a truck or storage
Courtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult process
Staff was very helpful.
Courtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.
It was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.
All the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOU
The staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.
The prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.
Staff very helpful !!!
Very helpful!
Was surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn’t care. That it was just “too bad”.
The people and service where great the storage unit was smaller then I reserved though
Good service, sometimes overwhelmed with customers.
The staff was great!!
I had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.
Travis Martin was extremely helpful and pleasant. Five stars!
Didn’t get the storage space, facility for storing my boat was unacceptable. No service, person didn’t know how to check in a new customer for boat storage. Manager not available, terrible service
Reggie has a great attitude and was very helpful.
Very convenient and I feel my belongings are very safe and secure
!
This facility went out of their way to assist me with a U-Box container I had shipped from CA . They made sure it was accessible to me when I needed it. Mike was very pleasant and accommodating.
