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ALYSSA WCustomer Reviews for U-Haul Moving & Storage at Hixson Pike
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner is kind and helpful.
Wendes J | First ImpressionsThe managers here lied and pretended to take out my payment but did not so that they could put a lien on my storage. They sent me late fees statement in my email 3 days before my bill was even due. When I called to bring this to their attention, they pretended to fix the mistake and did not even take out my payment and left it unpaid after I gave them my credit card number. I called back to address the issue and the manager lied and said my storage went up to two different amounts within a minute he changed his prices. Finally he gave in and told me I could get my stuff and he would unlock it but it was still locked. I also think they changed my lock and put a different one on it. They overcharge, lie, manipulate and try their best to seize your property with fraud. This place is a den of thieves.
Christopher S | Overall ExperienceThey were so much help i only wished I could remember there name. Thank you.
CallaLee E | First ImpressionsThe local owner operators at this location were particularly helpful in connecting me to someone who helped me physically move things in and figure out getting my stuff out in time ahead of another month's charge amid storm threat. The only frustration I had was around the *corporate* side of the things and not having flexibility around a couple things that would have been much better had the owner/managers would have had more control over the systems.
Kristy G | Overall ExperienceThe man working at this Uhaul location was very nice and helpful!
Ian H | Online Move InThe GM David Thomas went above and beyond to help me out and understand the situation I was in with emptying out my unit. I appreciate how the situation was handled by him! At times, the associates could have been more helpful and have less attitude but overall the experience went well over the last 4 years I rented at the Hixson Pike location in Chattanooga, TN.
tina c | Overall ExperienceWould have rated except for two issues: only one person working hard to meet several customers, and why make storage units with 6foot ceilings! Too low for movers.
leslie B | First ImpressionsEveryone was always friendly when I needed help. Facility always clean and well lit inside and out.
James r | Overall ExperienceThere are so many things that confused me about this whole process. The storage space rented was extremely small and I had to wait to get my unit opened while I was on a short schedule with the moving truck. The lines were out the door each time I went and the staff was visible stressed but friendly.
Trisha S | First ImpressionsThe owner and the staff were very accommodating. With the going back and forth emptying our Uhaul truck into the storage unit, I was suffering from heat exhaustion. They let me sit by the fan in the office and few snacks as well . Afterwards I felt a lot better. I would recommend this location to everyone.
DIANA C | First ImpressionsThe Staff was very friendly and helpful! James 1:17
Jeremiah D | First ImpressionsKey pad did not work for the longest time and we could not get into our belongings unless there was someone in the office.
Lisa Z | Overall ExperienceI had a reservation for the Broad Street location in Chattanooga, Tennessee since February 2, 2024. The UHAul in Fayetteville NC 702-523-4706 confirm that they had a storage unit for me. When I get into town the Broad Street location in Chattanooga, Tennessee told me that they didn’t have anything for me, that they haven’t had any available storage for several months and told me that I needed to look for something else. They told me to call the Hixson location. The Broad Street location was very convenient for me because I was moving off of Broad Street and the Hixson location was way out of my way. The Hixson location was very nice and took care of me.
tishah h | First ImpressionsI had to pay a full months rent on two units even though I only used the units for a partial month. You are able to collect double rent if someone rents the units I rented, I believe you should reconsider and change your policy and allow partial month rent. The same thing happened with two units in a U-Haul facility in Knoxville, TN.
Robert S | Overall ExperienceStarting with David Thomas assisting me in getting a storage unit to the 10' van. Then with Anthony Scott Ledford making the reservation for the 10' and storage unit. Miranda Harrison checking the storage units with me. Then doing all the paperwork for the 10' van and storage unit. They went beyond what I expected, they bent over backwards to take care of me and my needs, all the way to tape and gloves. They were the very best examples of U-Haul employees I have ever seen. If all employees were like these three the world would be a better place.
Kila H | First ImpressionsCustomer service personnel were friendly, helpful and assisted in making our unloading process as easy as could be
Diana R | First ImpressionsMy code would not work so I couldn't get in after hrs.
Stephanie C | First ImpressionsI've been traveling across the country and the staff has always been very helpful and friendly. The vehicles are in good shape and have been reliable.
Zachery S | First ImpressionsVery quick and efficient staff
TRACY S | First ImpressionsI will be filling a lawsuit against your company
WALLACE F | Overall ExperienceAll the staff was amazing!!!!!
Lisa Z | First ImpressionsRented 3 units for 15 days, charged a full month’s rent Seems excessive to me
harold a | Overall ExperienceEveryone at the Hixson Pike location was so helpful, efficient, and nice. Really appreciate them!
JESSICA G | First ImpressionsInitial reservation was someone cancelled but they worked to make it right
LISA S | Overall ExperienceEmployees very helpful and friendly
harold a | First ImpressionsIt has been a pleasure renting both trucks and storage space from UHaul since 1991.
LISA H | First ImpressionsPrice increases became too frequent. Cost was not in line with value of service.
LINDA K | Overall ExperienceIve been a customer at uhaul forever and this facility and employees were the best ive ever experienced. Thank u, guys!
Laura D | Overall ExperienceI will not be recommending this location because of one of the employees and the huge roach infestation.
Laura S | Overall ExperienceThey cancelled my reservation but no one knew who or why. They accommodated me and were very helpful in trying to resolve the issue
LISA S | First ImpressionsVery professional.
Stephen H | Overall ExperienceMr Scott has very helpful from the start of setting everything up to me getting in I would to thank him very much
Tonya M | Online Move InThere was a minor inconvenience but it was resolved.
Laura S | First ImpressionsI am so sorry I truly still have your dolly I will bring it back
Kimberly G | First ImpressionsApproximately a year ago, the employees at the time, verbally admitted to letting a prior employee who had fallen on hard times live in one of the storage units. The person living in storage burglarized multiple units (including mine) by climbing over the wall on the top floor. She stole every tool I owned, which took years to acquire. The employees denied any wrong doing when the police became involved.
Christopher R | Overall ExperienceVery good customer service.
JOHN L | First ImpressionsN.a. by
REBECCA R | Overall ExperienceThis is my 3rd unit at this facility. Great team. Nothing will always be perfect with moving projects, but this team always finds a fair and speedy resolution which I sincerely appreciate. We will be back again!
Sandie J | First ImpressionsThis was our second time renting storage from U-Haul. The service was excellent both times. The indoor, climate controlled storage is wonderful. Thank you and the staff for their service.
Brittany M | Overall ExperienceWebsite is confusing and not accurate with storage sizes and availability. Your employees made it good but if I only had the Website I would not use your company.
Jane H | First ImpressionsThey went above and beyond to accommodate me and the situation at hand. Would definitely recommend them
John L | First ImpressionsLonger hours
Deosha K | First ImpressionsI have rented several times lately from Uhaul and there is a common thread in every transaction. The staff complain openly about their jobs to customers. The training level of the staff is inconsistent. My most recent interaction in Chattanooga on Hixon Pike I met Anthony. I must say at this location he is the only one with sufficient knowledge to get you in and out but has absolutely no customer service skills. It appears that his dog died many years ago and he’s never gotten over it.
Travis S | Overall ExperienceVery Professional and helpful.
Walter B | Overall ExperienceI was told by uhaul customer service that I could have the storage 1 month free with my one way van rental. Hixson pike office in Chattanooga told me that wasn't true. This was upsetting since everyone I've spoke to with regards of uhaul has given different & wrong info. He did finally give me the 1st month free. When I returned the van to Ringgold rd in Chattanooga that person agreed with me and said he gave me the wrong info. Some people need better training.
vicki E | First ImpressionsThis storage unit was not available when I arrived with my furniture. I never moved in. Instead I had to go seek another place at the last minute. The management was inapt and not helpful.
Thomas M | Overall ExperienceManager and staff where excellent
david s | Overall ExperienceIt was always hard to park and get into the storage part. There were trucks blocking and the outdoor storage containers were put in all the parking areas and on the sidewalk right up to the storage entrance. It was horrible...
Angela N | Overall ExperienceThis location is extremely extremely busy! They always do the best they can. Please know they work hard here!!!
Sharon M | Overall ExperienceSam was great to work with!
David H | First ImpressionsThe customer service was excellent.
Omar M | First ImpressionsUnder staffed or staff clueless. Anytime request made, it took way too long for staff to help with what was requested…keeping door open when loading/unloading so didn’t have to keep entering code; closing out accounts; billing issues…all seemed too hard for staff to do. Rat turds upon clean out when not in my stuff…so those little black boxes obviously just for show. Unit was secure except top open if someone wanted to access unit. Just an unfriendly place that was an unpleasant experience unless just doing something in unit itself. Will NOT recommend to even my enemy!
CAROL F | Overall ExperienceStaff is incredible and goes above and beyond to ensure clients are taken care of.
Amanda G | Overall ExperienceMy experience was frustrating as I made a reservation a couple weeks prior to moving but then, on moving day, after driving 10.5 hours from D.C., when I called to confirm the reservation I was told there was no space available. I went to other U Haul locations around Chattanooga to try and find storage but all were full. I ended up going to this location to see if something could be worked out. Upon arrival, I spent 15 minutes waiting for someone to show up at the desk and when they did they had headphones on, spoke shortly to me, and gave an overall rude reception. I explained the situation and they repeated the same story I heard on the phone. I insisted that there must be some space because another U Haul location (Broad Street) had reported that this location (Hixon) was only at 90% capacity. The individual then had us walk through the entire first floor of the storage facility where there were, indeed, available storage units. I guess they had just been unwilling to get up and look themselves before. Despite the situation being "technically" resolved, I was very disappointed in the lack of customer care and professionalism that was demonstrated and unfortunately, my perception of U Haul has diminished after this experience.
Natalie B | First ImpressionsVery helpful and friendly staff. The grounds and inside storage facility are kept very clean. Even the public restroom was tidy and stocked!! The coded electronic doors give added security. I felt my belongings were safe. My experience with this Uhaul location was GREAT and I highly recommend for short or long term storage!
Raymond V | Overall ExperienceRented a storage room, only a single door to get furniture through. Big crate blocking part of the door. Was told “you can’t move that crate, but we did. In their defense, it seemed they had very little help. Just not to the level of service and friendliness that I am used to with U-haul.
Fred G | First ImpressionsGreat staff... they should all get raises from that last rate increase
Paul G | Overall ExperienceWhen i rented my storage unit, i was pleased that it had 24hr access. 2 weeks after i rented the unit i showed up to a big sign on the door saying this facility is no longer 24hr access. I said wow i didnt get any kinda notice or warning. And also, with the shortage of trucks on the weekend, i couldnt get a reservation until 5:15pm and i had to move a little the same day and the rest the next day. All of this occured because of the facility closing at 7th. When asked why the facility changed hours, they're only response was because people dont know how to act. Didnt really understand that but i dont feel i should've had to suffer because of someone's urge to break the law.
Daris E | Overall ExperienceThe staff were great; the only issue we had was that stuff was taken from our storage unit and we found out it was a problem and no longer 24 hours because of that. Not to big of a deal because the Chattanooga location is amazing and always helpful! The drop off for our truck was in Athens Ga and that was terrible. The curly headed girl behind the counter had no clue what was going on. She told us to park the truck under the green tent and give her the keys. I asked several time if that’s all that needed to be done she said yes. We dropped of the truck on Sunday at 4:45. A day early. I was called literally 5 times since Monday people asking where the truck was. I explained that we dropped it off Sunday and everything, my husband also had a conversation with someone as well. I will never use the U-Haul in Athens again. They have no clue what they are doing.
Kelli C | Overall ExperienceEvery staff member was so good to us and in time became like family . U haul is the best place to go to when you move and need storage or rent a truck to move . We Thankyou & marry Christmas and the New Year coming up .
Robert R | Overall ExperienceI rented an 8x8x8 on the second floor for $84.95/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of $104.95/month. I agreed and when accessing the location, the ceiling was barely 6’ high, not the 8’ advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124.95 and when she rang it up, it came up as 129.95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, “that’s what the computer is printing out, I can’t do anything about that. Overall a very negative experience.
Gary R | First ImpressionsAlways a very helpful team 👌
LAWANNA T | First ImpressionsNever got the storage unit. Very bad reservations no one knew what was going on Had me booked in two units and both very small to small
KEITH C | Overall ExperienceThe guy that checked my truck back in and helped me with the storage unit was great
Robert T | First ImpressionsStaff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturned
Paul G | First ImpressionsThe staff was rude and I’m being charge for a unit that I haven’t utilize for several months!!!!
DaNairria F | Overall ExperienceNever had the unit to begin with they gave my reservation to someone else . I will never reserve a unit with u haul .
Joan F | Overall ExperienceGreat storage experience compared to our terrible Uhaul truck rental experience at another location.
Kayla P | Overall ExperienceI don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.
Laura T | First ImpressionsI had 2 units from March, 2020 to January 2021 when I moved out of the large unit I kept the smaller unit until mid August 2021. Every employee whom I met during this time was always very helpful & courteous. The facility was always orderly & free of bugs. I rented a truck to bring my furniture from SC to Tennessee & was pleased with the truck. I highly recommend U-Haul to anyone who needs their services.
Patsy F | Overall ExperienceThis location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.
ANGELA M | First ImpressionsI don't feel that I should have had to pay a whole month on 7/30 when we moved our stuff out on 7/30
Danielle C | Overall ExperienceStaff very helpful !
GLORIVETTE G | Overall ExperienceNo communication, in they charge me money, because I called to tell them I needed extension and time and date
BONNIE S | First ImpressionsKey card would often not work but other than that, great experience with facility and team
Reggie P | Overall ExperienceWe were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs
JOHN H | First ImpressionsThe young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.
Theresa Y | First ImpressionsCouldnt have asked for better! Lametri and crew were extremely helpful!!!
Deborah R | Overall ExperienceThe lady at the checkin desk was more than fantastic. Very helpful and I would recommend her to anyone. Barry
Barry R | Overall ExperienceStaff very knowledge and helpful. A great place if you need storage.
Patricia C | First ImpressionsWe have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.
LISA H | First ImpressionsThe staff was very well trained, well informed and helpful. They helped me disconnect a car transporter from the truck in the rain..
John o | First ImpressionsGreat staff, always helpful and friendly
120 D | Overall ExperienceUnfriendly, not helpful, SMALL storage area. Dirty storage. I complained about this and was told they were goin to resolve the issue and call me within 72 hrs. That did not happen. I feel uhaul owes me 144.94. The unit I reserved was not 12x10x12 I was told to go somewhere else. So I did. I used uhaul mainly because they offered me one month free.
marcia k | Overall ExperienceMust find a way to answer the phone!!
LISA A | First ImpressionsThis is my first experience using U-Haul truck and storage rental and I have been very pleased with everyone with whom I have spoken. When we arrived at the storage unit the reservation that I had made in advance was not on their computer even tho I had printed the paper showing the reservation number and date. Thankfully, there were storage units available but if there were none available that would have been a huge problem because I had a Bellhops crew there to unload the truck and put everything in storage.
Patsy F | First ImpressionsOur only complaint was the price kept going up and w had to find a less expensive storage place.
DAVIS S | Overall ExperienceThe staff at the Hixson UHaul was very professional and helpful. Their facilities are very clean and tidy
heather n | First ImpressionsI was tired and feeling frustrated when i realized i would need to have extra storage. I was waited on by Courtney. She was calm, professional and friendly. Would recommend UHaul because of Courtney
Alice P | First ImpressionsStaff was very helpful
DEBORAH W | Overall ExperiencePaid for 24 hrs access I never had because the system doesn’t work . Had to pay for storage that I should have gotten for free with my one way rental. And the inefficiency of the manager to solve it
Luis V | Overall ExperienceConvenient, affordable and very clean
victor m | Overall ExperienceThe manager and employees was awesome they were very nice and helpful. The manager got my truck with the trailer unstuck for me I was so thankful and I will be back to do business.
Tonya M | First ImpressionsI had this unit for over 15 years and only closed it because of the $20 a month rent increase...honestly I could have done without it much earlier.
CHARLES R | Overall ExperienceEveryone at U-Haul was extremely helpful and took great care of us.
Kristen V | Overall ExperienceWas good. No complaints... ok, maybe more and better parking availability
Robert P | Overall ExperienceEveryone was super nice, very efficient, personable, and knowledgeable. I feel really comfortable knowing my items in storage are safe!
terran r | First ImpressionsI liked the use of text to confirm reservations. I didn’t like that the Uhaul franchise in Davie canceled our reservation because we didn’t go there at the exact time and didn’t give us all the orig
victor m | First ImpressionsI like place I use it anytime I need a truck or storage
Herb h | Overall ExperienceCourtney & her team go above & beyond. I have used their services probably 8-10 times in last year and have always had the greatest experience. I've since relocated but they made a difficult process
Sharon H | First ImpressionsStaff was very helpful.
Brent B | First ImpressionsCourtney was so helpful. We will definitely use you again. Our World of Hope missions organization is happy and will definitely tell others about you.
Margaret G | First ImpressionsIt was rushed when we arrived as they were closing in 50 minutes after our arrival. Once it was all done it seemed fine.
michele s | First ImpressionsAll the staff were extremely friendly and helpful. will use this location for all my moving and short term storage needs. THANK YOU
GREG A | First ImpressionsThe staff went over and above to meet, and exceed my families needs. I will always use U-Haul because they care.
Matt D | Overall ExperienceThe prices are way to high. All places I checked were lower and uhaul you have to walk up the stairs to store your things or take a first flower unit and constantly bump your head on rafters and door.
Rick G | Overall ExperienceStaff very helpful !!!
Phil C | Overall ExperienceVery helpful!
Mark L | Overall ExperienceWas surprised to have paid for entire January and moved out the 24th with no reimbursement. Staff acted like they didn’t care. That it was just “too bad”.
susan b | Overall ExperienceThe people and service where great the storage unit was smaller then I reserved though
Rick G | First ImpressionsGood service, sometimes overwhelmed with customers.
terry t | Overall ExperienceThe staff was great!!
Lori P | ReservationI had a wonderful experience with renting a van from the Broad Street U-Haul in Chattanooga, TN and returning the van to the N. Causeway U-Haul in Metairie, LA.
MILDRED R | Overall ExperienceTravis Martin was extremely helpful and pleasant. Five stars!
Linden M | Overall ExperienceDidn’t get the storage space, facility for storing my boat was unacceptable. No service, person didn’t know how to check in a new customer for boat storage. Manager not available, terrible service
Donald B | ReservationReggie has a great attitude and was very helpful.
David M | ReservationVery convenient and I feel my belongings are very safe and secure
susan b | Overall Experience!
Gary O | Overall ExperienceThis facility went out of their way to assist me with a U-Box container I had shipped from CA . They made sure it was accessible to me when I needed it. Mike was very pleasant and accommodating.
Pam B | Overall Experience