Customer Reviews for U-Haul Moving & Storage at Hixson Pike

7,310 reviews

4001 Hixson Pike   Chattanooga, TN 37415
(@ Ashland Terrace)

(423) 870-2144

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(423) 870-2144

4001 Hixson Pike
Chattanooga, TN 37415
(@ Ashland Terrace)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer service is mediocre at best. Try to get people to use complete sentences and use words rather than gestures. Cut down on wait times. When I arrived I was the only person in the shop but waited forever while the only person behind the counter was on the phone with another customer. When I came to drop off the shop was quite full and there were two people behind the counter but I still waited a really long time only to be told “no you're good just leave it where you found it”. That wasn't the procedure I was told when I picked up my rental and it would have been more efficient if you just had a notice up saying “leave it where you found it”.

Hubert V. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Our compliments go to Heather at the Broad St. location in Chattanooga. She was most helpful in assisting us in changing our reservation. Also, we would like to thank Lemetri Turner at the Hixson Pike location for her most helpful and courteous attention to our rental. We will recommend U-Haul to all our friends!!!

STEPHEN K. 
Rating:
4.0

Lemetri was very helpful to pull and load my Uboxes even though my request to have the Uboxes ready got lost. Thanks

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

HERBERT K. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

MACARIO E B. 
Rating:
3.0

One antique piece was broken and the lock (combination) was broken upon arrival so it had to be cut off. Very difficult to get in touch with anyone at the arrival location and they weren't professional.

Polly C. 
Rating:
5.0

Very helpful and friendly staff. The grounds and inside storage facility are kept very clean. Even the public restroom was tidy and stocked!! The coded electronic doors give added security. I felt my belongings were safe. My experience with this Uhaul location was GREAT and I highly recommend for short or long term storage!

Raymond V.  |  Overall Experience 
Rating:
1.0

3 hours to install a hitch. While I was waiting. People up front are very helpful but 3 hours is really bad because it was up on the lift within 5 minutes of getting there so i was first in line. And you only get charged for one hour so the average time must be that or less.

Christopher F. 
Rating:
5.0

The young lady and two young gentlemen that worked this location were very courteous and respectful. They made the whole experience worth while. Thanks U-HAUL!!!

MICHAEL W. 
Rating:
2.0

I was charged for 5 gallons of gas @ $4.5/gal, even though I only drove a 10 foot truck 17 miles. The person that worked there hung the phone on me when I called to inquire about it. That's awesome customer service.

Patrick A. 
Rating:
4.0

Customer did not leave a comment.

RONALD C. 
Rating:
4.0

Customer did not leave a comment.

DILLAN A. 
Rating:
3.0

They didn't come out to greet me in the drop off area I had to find someone. Then the person told me to park and unhook the trailer myself. Terrible customer service.

Danny C. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Leslie N. 
Rating:
4.0

This was our worst rental ever from you guys. The blankets were gone from the back once we got to the location so i called to make them aware and they said the account would be noted. The truck shook once you hit 40 plus mph. It had 1 headlight out and the box leaked when raining. The truck also had a dog poop odor in the cab. The oil light also came on when i was on way back yo return. I was very disappointed with my experience this time.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

GERARD D. 
Rating:
5.0

Staff is friendly and courteous. Very helpful

GLEN R. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
1.0

Maybe do their job and get trucks ready for when people pick them up and make sure they are safe with proper amount of air in tires and etc. . . So dissatisfied. I drove across town specifically to use this location as I have in the past and was pleased in the past. I will not use this location ever again.

Lorynne M. 
Rating:
2.0

The person that handled my picking up of the equipment was absolutely horrible. He was rude unhelpful and didn't even bother to get the dolly made me go get the dolly from another room. When I turned the truck back in the young man that helped me was very helpful but overall I have to say that my experience was negative

Brian O. 
Rating:
4.0

I declined the $14 extra coverage on my online reservation and also declined it when I picked up the truck. When I got my final bill I was still charged the $14 extra coverage. Now I have to call the store tomorrow. Other than that issue everything was fine.

David H. 
Rating:
5.0

The young lady and young man that assisted me were kind and courteous. Thanks and see you soon as I'll continue to use your services.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Harold J. 
Rating:
3.0

Order #: 26902009 Receipt of total amt charged does not itemize charges. Would like a detailed receipt showing all charges.

Matthew T. 
Rating:
1.0

To whom it may concern, I have rented from U haul at least 9 or 10 times in 2021, and never had an issue, However, when I went to turn in this truck the attendant was very rude & unprofessional! There was a white guy & a black guy on duty, I am referring to the black guy, I had questions about the payment terms & he wouldn't answer my questions, he just said that is what you owe player, he obviously has gotten too comfortable with his little job!!!, definitely needs an attitude adjustment I will never go back to that location!

NONE F. 
Rating:
5.0

The staff was very helpful.

Lawrence G. 
Rating:
3.0

The self checkout app did not work. I talked to 2 different customer reps. Also I was transferred to Live and was on hold for ever. Long enough to go home and return when the attire opened.

JOE P. 
Rating:
5.0

Efficient & friendly staff. Stress free reservation and pick up. Did not have the app for my iPhone so location didn't work ;however, I received a prompt email when they opened about the return. Thank you for making this rental easy!

BRENDA L. 
Rating:
1.0

Rented a storage room, only a single door to get furniture through. Big crate blocking part of the door. Was told “you can’t move that crate, but we did. In their defense, it seemed they had very little help. Just not to the level of service and friendliness that I am used to with U-haul.

FRED G.  |  First Impressions 
Rating:
5.0

Very professional staff. The truck I rented was clean and ran well. Check in when I returned the truck was fast and easy. No complaints here!

CHRISTIAN T. 
Rating:
2.0

Clerk was late to open and very rude I booked a van and even though there were 2 vans in the lot she would not let me have one The engine light was on and the tire light was on and there was mud all over the cab

KATIE G. 
Rating:
4.0

Customer did not leave a comment.

Spencer H.  |  Overall Experience 
Rating:
2.0

The employee that helped me was rude

TERESA M. 
Rating:
3.0

Customer service was abrupt and rude. The van was not up to date on service and felt unsafe to drive. The tires were severely misaligned and low on air. The oil needed to be changed on the van, and was alerting the driver as such on the dash. The van smelled so strongly of cigarettes that we had to drive a with the windows down. I've used uhaul several times and have never been so disappointed and felt so uncomfortable and unsafe.

EMILY R. 
Rating:
5.0

Great staff... they should all get raises from that last rate increase

Paul G.  |  Overall Experience 
Rating:
3.0

The truck was very dirty upon picking up. The wheels were absolutely covered in dirt and mud and the inside was a little dirty too. Would just hope for at least a little cleaner appearance upon picking up

Evan G. 
Rating:
1.0

We had to drive to 3 different locations before we were able to get our trailer. The location that we booked at did not have any trailers left and we had to call uhaul customer service two different times to finally get directed to a store that had one available. We drove around town for over an hour and a half on a scavenger hunt to where uhaul told us to go before we finally got a trailer. Absolutely ridiculous. 0/10 would recommend.

JESSE S. 
Rating:
4.0

We made reservations for a 26 ft truck many weeks in advance and we made reservations for an appliance dolly. Neither was available on the morning of pickup. Frankly unacceptable.

Zachary C. 
Rating:
1.0

I think I was scammed out of money

Savannah B. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
1.0

When i rented my storage unit, i was pleased that it had 24hr access. 2 weeks after i rented the unit i showed up to a big sign on the door saying this facility is no longer 24hr access. I said wow i didnt get any kinda notice or warning. And also, with the shortage of trucks on the weekend, i couldnt get a reservation until 5:15pm and i had to move a little the same day and the rest the next day. All of this occured because of the facility closing at 7th. When asked why the facility changed hours, they're only response was because people dont know how to act. Didnt really understand that but i dont feel i should've had to suffer because of someone's urge to break the law.

Daris E.  |  Overall Experience 
Rating:
4.0

People were not returning trucks on time and was not their fault. The lady at the desk was getting upset about the situation and had to go take a break. Other than that the truck was good.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

jeremy M. 
Rating:
1.0

The associates were deploringly rude and terrible at their jobs at pick up, phone call to verify drop off time would be kept and drop off! Both employees acted as though they did not like nor want to their job. They had disgusting attitudes as if we were inconveniencing their lives by being there. The female that called to verify drop off was extremely berating, pushy and for lack of better terms nosey as to the relation between myself and the other renter, our situation and if we were sure with our situation and where in our moving process we were in we would make it on time which was none of her business. We were actually 30 minutes early as opposed to her unappreciated concern. At drop off we got an ugly look and attitude as though we were stupid. We will never rent here again for our upcoming move even though it is extremely close to home and will let everyone we know about our horrible experience. We were going through a terrible time as it was and this was the last thing we needed!!! Gross location!

Blake C. 
Rating:
2.0

The people that work at this one are not very professional and don't seem to have a good process for checking vehicles in or out

GREGORY W. 
Rating:
5.0

The manager at Hixson is THE BEST!!!!

Lou A. 
Rating:
5.0

Pickup and drop off (15ft truck) were both quick and hassle free. No problems, easy rental.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

BEALLY M. 
Rating:
5.0

Customer did not leave a comment.

BRENT U. 
Rating:
5.0

Quick service, truck was clean and worked well.

ERIC F. 
Rating:
5.0

Some packages were left in the van from a previous customer

Erle O. 
Rating:
2.0

The truck cargo area was dirty (debris and broken pieces of toys / other stuff from prior renter) and water puddle in the corner Since they did not have a replacement truck i was told to find another location if I did not want that one. I asked for some blankets to cover up the puddle of water and was pointed to take few from the garage floor where old/used blankets were placed

Tomasz L. 
Rating:
1.0

There was heavy rain in the area. I was assigned a truck by the manager. This truck was sitting in 2 feet of water. I asked the manger and 2 other employees if they would back the truck out of the seep water. All 3 employees said no. I said you mean I'm going to have to swim to get in that truck? The emploees said yes. I have pictures to provide. I finally got in the truck. The truck's rear differential had a bad oil leak, that puddle on every stop.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Jack D. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The manager of Hixson was amazing!!! Great manager. Have her train all your other managers everywhere.

Lou A. 
Rating:
5.0

I was amazed at the staffing and helpfulness. Emphasize the importance of over ordering. Lol. I also found it a little difficult to work the online things but managed with the help of staff. A+++

LOU ANN N. 
Rating:
4.0

Customer did not leave a comment.

Nick S. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

The staff was very friendly and professional

ANDREW T. 
Rating:
5.0

Lemetri was a god send! I had a really bad move in situation - basically the apt was nowhere near in the condition it should have been. So one week I was picking up a van to move in and then rented a van again the next week to move back out! It was awful. I say all this to make the point the Lemetri was the only bright light of the situation! She was flexible and accommodating, there was a situation where another van was not returned when it should have been and resulted in a double booking - but she had a super creative solution ready to go that actually worked out BETTER for me in the long run. You can tell customer service is not dead with she and her staff. Won't go anywhere else for my moving needs!

CHELSEA S. 
Rating:
5.0

Customer did not leave a comment.

VERNON K. 
Rating:
4.0

None.....we dropped off after hours.

Sam E. 
Rating:
4.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

KIM C. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Truck was late for when I booked it, and wasn't cleaned out and smelled like weed and cigarettes.

kaitlyn A. 
Rating:
1.0

Employees not very friendly and seemed to be inconvenienced by helping us

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Keesha M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jacob Q. 
Rating:
3.0

Make sure the reserved equipment is accessible for the customer. I had to move a small cargo trailer to get to the auto transport trailer that I was assigned to me.

JAMIE M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

I ended up sweeping out the truck before turning it in because the floor was dirty when I picked it up. The wheels on the regular dolly were small and stiff, rendering it next to useless. I got charged for a full second day because I was about 45 minutes late. I am old, fully disabled, in constant pain and got stuck in traffic and they still charged me.

Jeanette M. 
Rating:
5.0

The manager, Lemetri, is great to work with - along with all the employees! I rent 3-4 trucks each month and have used this location for many years! Great customer service!!

GAIL S. 
Rating:
3.0

I put 5 gallons of gas in the truck for my rental of 29 miles total. I don't understand the $12+ fuel charge that I was charged.

JIMMY S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

JACK D. 
Rating:
5.0

Customer did not leave a comment.

Shemique B. 
Rating:
3.0

The UHaul app consistently has problems allowing photos to be uploaded upon return. I couldn't check in my trailer after hours because of this. Then, even after calling Uhaul and being in a chat with Uhaul (since the local phone number only rings through to the national Uhaul line), 2 days later my trailer still had not been checked in. I had to drive to the Uhaul facility and wait in line to get my trailer checked in, which took more than an hour of my day. You really need to figure out what is wrong with the app because many people have the same problem with it's photo taking ability.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

DAN W. 
Rating:
4.0

The staff were great; the only issue we had was that stuff was taken from our storage unit and we found out it was a problem and no longer 24 hours because of that. Not to big of a deal because the Chattanooga location is amazing and always helpful! The drop off for our truck was in Athens Ga and that was terrible. The curly headed girl behind the counter had no clue what was going on. She told us to park the truck under the green tent and give her the keys. I asked several time if that’s all that needed to be done she said yes. We dropped of the truck on Sunday at 4:45. A day early. I was called literally 5 times since Monday people asking where the truck was. I explained that we dropped it off Sunday and everything, my husband also had a conversation with someone as well. I will never use the U-Haul in Athens again. They have no clue what they are doing.

Kelli C.  |  Overall Experience 
Rating:
1.0

Wiring job is a freaking joke!!! My 6 year old little girl could have done a better job!!! Wires butt spliced together with no shrink tube. Wire ran along bottom of frame where it can get caught by road debris. Wire ran through the suspension instead of properly around! Weather plug not put back in place. To use the trailer lights you have to pull the wires out of the trunk and down to the hitch rather than being properly mounted to the trailer hitch! Driver side of hitch has 3 bolts passenger side only has 2 bolts! VERRY VERRY DISSATISFIED WITH WORKMANSHIP!!!!!!!!!

Mitchell B. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
1.0

New help

JOHN O. 
Rating:
1.0

I was overcharged by $100. The reservation I made and the bill that I received were completely different from each other.

BOB P. 
Rating:
5.0

nothing . fast and experienced staff .

john O. 
Rating:
5.0

Customer did not leave a comment.

VICTOR P. 
Rating:
5.0

Every staff member was so good to us and in time became like family . U haul is the best place to go to when you move and need storage or rent a truck to move . We Thankyou & marry Christmas and the New Year coming up .

Robert R.  |  Overall Experience 
Rating:
2.0

Information regarding my rental was very incorrect. If I would have known that I wouldn't have received money back for turning the truck and equipment in early I would have went with another company

Cheril W. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
1.0

Have equipment that is not broken and offer assistance to customers instead of leaving the office early before all your customers have left your parking lot.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
3.0

Customer did not leave a comment.

Terry C. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

LAKEYDRA T. 
Rating:
5.0

Customer did not leave a comment.

JEANETTE M. 
Rating:
5.0

Very professional and quick service

Clint L. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

LYNETTE R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LAWANNA T.  |  Overall Experience 
Rating:
1.0

I rented an 8x8x8 on the second floor for $84.95/mo. When I arrived I was informed there was no elevator, only stairs and I had heavy items. Nothing in the rental process indicated a lack of elevator service at the facility. The staff found a storage unit on the first floor that was 12 x 8 x 8 and I was quoted a price of $104.95/month. I agreed and when accessing the location, the ceiling was barely 6’ high, not the 8’ advertised. Ok, and when I checked out, I noticed a sign advertising that size locker at a rate of 124.95 and when she rang it up, it came up as 129.95/mo. When I asked the question about the difference in what she quoted, the sign, and the computer she yelled at me for asking the question and threatened to cancel my reservation. I explained that, as a customer, there were three conflicting amounts and all I did was ask a question. She then said, “that’s what the computer is printing out, I can’t do anything about that. Overall a very negative experience.

Gary R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHELE P.  |  First Impressions 
Rating:
4.0

Always a very helpful team 👌

LAWANNA T.  |  First Impressions 
Rating:
5.0

The guy that checked my truck back in and helped me with the storage unit was great

Robert T.  |  First Impressions 
Rating:
5.0

Staff came to my rescue after U haul over booked my original location and NO storage was avaliable ... we had to find another u haul location some 20 miles away that had storage available.. luckily Hixson Pike had one and we where able to get the trailer unloaded andvreturned

Paul G.  |  First Impressions 
Rating:
5.0

I don't remember the young guy's name, but he was accommodating, friendly, and very informative about his job.

Laura T.  |  First Impressions 
Rating:
5.0

This location is very accessible for me and I have used other storage facilities but they are never quite as "safe feeling " as this one. Thank You.

ANGELA M.  |  First Impressions 
Rating:
3.0

No communication, in they charge me money, because I called to tell them I needed extension and time and date

BONNIE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rasheka S.  |  First Impressions 
Rating:
5.0

We were having a VERY BAD DAY The staff at Hixson completely turned it around for us. We are endlessly thankful for their patience and kindness. We felt like part of a family from the moment we walked in. The location at Hixson will permanently be our first choice for all future storage and moving needs

JOHN H.  |  First Impressions 
Rating:
5.0

The young lady that helped me is always very professional and courteous. That goes a long way. Thank You for good employees.

Theresa Y.  |  First Impressions 
Rating:
5.0

Staff very knowledge and helpful. A great place if you need storage.

Patricia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Myron E.  |  First Impressions 
Rating:
5.0

We have been renting moving trucks from your facility since 1991. This is our first go round with actual storage, but we expect the experience to be superb.

LISA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARTHER C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PEGGY G.  |  First Impressions 
No reviews have been submitted for this location.

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