The front wheel nets and the bearings were not in good working order. The wheel nets were dry rotted. And the bearings needed to be oiled. Hard to get the car on the trailer. When I stopped to fill up my truck with gas, the wheel nuts were off of the front tires. I thought your equipment was supposed to be well maintained, when I pick it up it should be in tiptop condition. You failed, or the location where I picked up, failed to maintain the equipment.
MICHAEL B- Pennsylvania PA
- Monroeville
- 15146
Customer Reviews for U-Haul Moving & Storage at Holiday Park
1795 Golden Mile Hwy
Monroeville,
PA
15146
(Located on Old Frankstown Rd just off of Rte 286, Near Plum and Murrysville in Monroeville)
(Located on Old Frankstown Rd just off of Rte 286, Near Plum and Murrysville in Monroeville)
Services at this Location:
Contact Us
1795 Golden Mile HwyMonroeville, PA 15146
(Located on Old Frankstown Rd just off of Rte 286, Near Plum and Murrysville in Monroeville)
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 4.0
Pay attention to what I want to rent. And when I need to pick it up. But when i picked up the uhaul, it went very smoothly. Thank you.
MICHELE D- Rating:
- 4.0
Customer did not leave a comment.
richard w- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY D- Rating:
- 3.0
Customer did not leave a comment.
Zachary O- Rating:
- 4.0
Customer did not leave a comment.
David T- Rating:
- 5.0
Customer did not leave a comment.
SCOTT B- Rating:
- 5.0
Customer did not leave a comment.
Deborah C- Rating:
- 2.0
Check engine light was on And I had to get the truck from parking lot myself. First time that happened. Was a rushed service
MUZAFFER S- Rating:
- 1.0
They charge what they want. Not per your signed contract. . I would go elsewhere
PATRICIA J- Rating:
- 5.0
Customer did not leave a comment.
STEVEN M- Rating:
- 5.0
Customer did not leave a comment.
SARAH B- Rating:
- 5.0
Customer did not leave a comment.
EDWARD R- Rating:
- 4.0
L USED MY EZ PASS PLEASE LET US KNOW WE DO NOT HAVE TO THIS HOPE I DO NOT GWT BIILED TWICE
TARIQ A- Rating:
- 5.0
Tristen s was great , he even came outside when I pulled up picking up and returning.
AUSTIN K- Rating:
- 5.0
Mike was super knowledgeable and helpful.
WILLIAM D- Rating:
- 5.0
Staff was great.
FREDERICK S- Rating:
- 5.0
Customer did not leave a comment.
MARK V- Rating:
- 5.0
Customer did not leave a comment.
Anthony o- Rating:
- 5.0
Customer did not leave a comment.
DAMONTAYE W- Rating:
- 5.0
The return for my one way trip was interesting because there was quite the accumulation of similar trailers there, although the place I picked up from had only two, and I took one of them. Overall I am quite happy with the condition and performance of the trailer and the company and personnel in general.
CARLO C- Rating:
- 5.0
Customer did not leave a comment.
SHIRLEY K- Rating:
- 5.0
The trailer hitch installer was very helpful and knowable.
john m- Rating:
- 4.0
Customer did not leave a comment.
TIMOTHY P- Rating:
- 5.0
Customer did not leave a comment.
NOAH B- Rating:
- 5.0
All went well. Keep doing what you are doing.
TIMOTHY S- Rating:
- 5.0
Customer did not leave a comment.
THOMAS L- Rating:
- 5.0
Mike and Don worked expertly against the odds. I came in the store and learned that the company computer system was down. Mike talked with me and helped me feel welcomed while we waited. Don took my car and installed the hitch like the true professional he is. He made sure to check all of the connections and provided me with the information I need to properly use and care for my new hitch. I really needed the hitch to use for the upcoming weekend and couldn’t leave my car. Don installed the hitch faster than what I expected. Both Mike and Don truly made my day! The best part of my day!! U-Haul has two of the best professionals working for the company. I’m forever grateful.😁
Cassandra M- Rating:
- 4.0
Customer did not leave a comment.
RHONDA D- Rating:
- 5.0
Customer did not leave a comment.
Lewis C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
DARYL H- Rating:
- 5.0
Customer did not leave a comment.
JUSTIN R- Rating:
- 5.0
Customer did not leave a comment.
ERIC S- Rating:
- 5.0
Customer did not leave a comment.
DAVID A- Rating:
- 5.0
Mr Rutherford was very helpful, process was smooth and efficient. I was in and out for receiving and returning of vehicle. I was very satisfied with the service.
WALTER H- Rating:
- 5.0
Outstanding service!!
Carlos P- Rating:
- 5.0
Customer did not leave a comment.
CALVIN S- Rating:
- 5.0
Dealt with several people and they were all extremely nice and personally.
BRIAN G- Rating:
- 4.0
Customer did not leave a comment.
Lindsay s | First Impressions- Rating:
- 5.0
It was so good.
Minsoo H- Rating:
- 5.0
Fast Service. All paperwork was correct.
FRANK P- Rating:
- 3.0
Customer did not leave a comment.
MAURICIO C- Rating:
- 3.0
Door was frozen shut. Blankets paid for were not provided.
JOSEPH W- Rating:
- 5.0
Customer did not leave a comment.
John F- Rating:
- 5.0
Customer did not leave a comment.
Roland a- Rating:
- 4.0
I was surprised that the truck was still sitting in deep snow not cleaned off and ready to go. It was completely covered in several inches of snow and the bed was half full of snow.
KEVIN P- Rating:
- 5.0
Customer did not leave a comment.
BRANDON S- Rating:
- 5.0
👍🏽
LUCILLE H- Rating:
- 5.0
Customer did not leave a comment.
GABE K- Rating:
- 5.0
Michael did a great job and was very knowledgeable I do believe he deserves a hell of a race. He is quite the pivotal part of your rental and very knowledgeable about your company. He seems just like an overall great employee
Joshua T- Rating:
- 5.0
Customer did not leave a comment.
JOHN D- Rating:
- 5.0
Customer did not leave a comment.
Gregory B- Rating:
- 5.0
Customer did not leave a comment.
TIFFANY C- Rating:
- 4.0
The manager, Michael, was great! He just needs more help. When I got there no one was there, because he was working alone, but he was super nice & accommodating.
WILMA W- Rating:
- 5.0
The pick-up was easy, and they hitched it up for us, so helpful, so thank you
ROBERT M- Rating:
- 5.0
Customer did not leave a comment.
Steven B- Rating:
- 5.0
Truck was brand new. No USB plug in for maps or music but I’m old so I’ve been there and I know what to do. Younger people may have issues with it.
F H- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER I- Rating:
- 5.0
There were a few times that my unit was blocked by U-Haul trucks. I am just grateful you guys have later hours and where able to move them out of my way.
emily p | Overall Experience- Rating:
- 3.0
The truck was clean but did not run very well definitely needed maintenance . the representative was cool and helped us out
Stephanie N- Rating:
- 5.0
Customer did not leave a comment.
Douglas H- Rating:
- 4.0
I was given a truck that did not match the reservation/contract info. This created some confusion about mileage and fuel in the truck I did get. But the guys at the local office were responsive and said they would starting out the error so that I would not be charged extra for gas and miles.
JAMES E- Rating:
- 5.0
Customer did not leave a comment.
RICHARD S- Rating:
- 4.0
Have more than one employee working the counter.
Paul M- Rating:
- 5.0
Always a good experience!
GINA D- Rating:
- 5.0
Had an excellent experience. Zero Complaints!!
SHAWNTE W- Rating:
- 5.0
rented a car carrier for one day to haul a tractor. Can't beat the price. Information had to be put into the system with a second phone call from u-haul. Not a big deal. Only cost a few minutes.
RODNEY V- Rating:
- 4.0
Customer did not leave a comment.
ROBYN J- Rating:
- 5.0
Customer did not leave a comment.
JASON C- Rating:
- 4.0
The alarm is on a timer but it only gives you like 10 minutes and then you have to re enter your code. I think the timer should be set for a bit longer. I was only making a small trip this time and I had help but we couldn’t get the six bins to the back without the timer going off.
emily p | First Impressions- Rating:
- 5.0
Have nothing but good things to say , walked in needs a truck within a few hours . Had one and was on my way . Great customer service when picking up and dropping off.
AMANDA H- Rating:
- 5.0
Smooth easy transaction. Vehicle was likely the nicest U-Haul I ever rented.
MICHAEL R- Rating:
- 5.0
Greatjob
EDWARD K- Rating:
- 2.0
I was told I could not process the rental thru my Mastercard checking accout debit card. They required a major credit card. This is the first time I was not able to use my bank card for rental purposes.
JAMES F- Rating:
- 2.0
Truck was dirty inside. I rented their pickup for 2 days, it broke down on the second day.....it was still driveable, but in limp mode. I was told to not drive it and someone would come get it so I didn't and obviously didn't get to top the fuel off and was charged a fuel fee. I wasn't able to complete what I rented it for and still charged that fuel fee after being told not to drive it. I would've thought they would've understood why I didn't have it topped off back to whete it was when I got it. It was only 3 gallons and charged me 14.25 for that. I'd have thought they would've waved that fee since I followed their instructions.
GERALD W- Rating:
- 3.0
The steering was soupy and the parking brake got stuck. I couldn't finish the move.
PAULA E- Rating:
- 5.0
Customer did not leave a comment.
AARON J- Rating:
- 5.0
Great place, great employees, great service and always a great reliable vehicle
Christian O- Rating:
- 5.0
The gentleman working the counter was extremely knowledgeable and friendly as well.. made the experience a lot smoother.
TIMOTHY G- Rating:
- 5.0
Customer did not leave a comment.
MELVIN W- Rating:
- 1.0
Customer did not leave a comment.
Bonnie T- Rating:
- 5.0
Customer did not leave a comment.
HILLARY S- Rating:
- 5.0
Christian handled my reservation. Friendly and efficient. Clean vehicle. Highly recommend.
Vivian U- Rating:
- 5.0
Nothing. The staff at this location were amazing.
PATRICIA W- Rating:
- 4.0
Truck seats absolutely covered in dog hair, it was really kind of nasty. Truck was clean besides that. Everything else was great too, the manager was especially kind.
Thomas E- Rating:
- 5.0
Customer did not leave a comment.
VALERIE Y- Rating:
- 5.0
Customer did not leave a comment.
GERALD W- Rating:
- 5.0
Customer did not leave a comment.
David B- Rating:
- 2.0
The reservation system wasn't working properly and took an excessive amount of time to reserve my van. The sales associate was very polite but something was wrong with the check in process.
TIMOTHY Z- Rating:
- 5.0
The big problem was with the truck. The steering wheel was not correctly installed, and you could not read the speedometer when driving the vehicle. The people at U-Haul were Courteous on both sides.
Paul B- Rating:
- 5.0
Customer did not leave a comment.
Martin G- Rating:
- 5.0
Customer did not leave a comment.
Muzaffer S- Rating:
- 5.0
The manager at the Golden mile highway branch went way above my expectations to make my rental of a 26’ moving truck a great experience. Thank you
LAWRENCE S- Rating:
- 5.0
Staff was excellent
JOE A- Rating:
- 5.0
The most important thing you need to understand when you read this review is that the person you need to see is Mike he is the most knowledgeable, accommodating and reliable person you could ever ask for to help you in your time of need. He has consistently went above and beyond to assist in any kind of problem I had. Whether it was in-state or out-of-state, he literally got on the phone and taught another U-Haul store how to do their job in Florida. Mike is the kind of person you would want to work for or have work for you dependable and reliable.
CHARLES B- Rating:
- 5.0
Customer did not leave a comment.
Jack A- Rating:
- 5.0
All went smoothly thanks to mike
Paul A- Rating:
- 5.0
We count on U-Haul when we need to pick up a random piece of furniture for the house! It’s much cheaper than owning/maintaining a pick up truck full time! We’ve had many excellent experiences with the holiday park U-Haul! highly recommend!!
Stephanie D- Rating:
- 4.0
Customer did not leave a comment.
Leonard D- Rating:
- 5.0
Treated great. Fantastic guys
DAVID B- Rating:
- 5.0
Customer did not leave a comment.
LEONARD P- Rating:
- 3.0
Online check in wasn’t faster. Employee couldn’t find the keys to the truck. Was clearly short staffed
Connie L- Rating:
- 5.0
Customer did not leave a comment.
GEORGE E- Rating:
- 4.0
Mileage price is hi need a unlimited. Plan
CLARENCE A- Rating:
- 5.0
Customer did not leave a comment.
Jamie F | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Richard S | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DEBORAH S | First Impressions- Rating:
- 5.0
The Manager was fantastic, but his cashier later called the police on me while I was loading my unit. She had found a wet spot on the store carpet and claimed I had peed on it. An absolute LIE !!! Please review the tapes and fire her.
DAVID M | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Celia F | Overall Experience- Rating:
- 4.0
Convenient, helpful, and the process was simple. Thank you.
dorcas f | Overall Experience- Rating:
- 5.0
These guys are awesome and though this is my first time doing self storage its not my first time interacting with the team. Personable and professional. Thank you for your time and support.
ASHLEY D | First Impressions- Rating:
- 5.0
The van body unit was perfect! It was in great condition, well maintained and had a security system! It was very easy to access and had a vent to keep it cool. I would definitely use that again!!! Also - Customer service was outstanding at check in/check out!!
Maggie M | Overall Experience- Rating:
- 5.0
Great customer service as always thanks guys!
Martin C | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
michael c | First Impressions- Rating:
- 5.0
The crew here is awesome! Dave, Mike and team are fantastic! Easygoing, communicative, knowledge and flexible. A model location, I wish all Uhauls were this good.
Martin C | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL D | Overall Experience- Rating:
- 5.0
Dave and his staff did a good Job to accommodate all my issues and help me extremely with my move and storage needs.
Stephen W | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
scott K | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hannah A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Hannah A | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
chauna n | Overall Experience- Rating:
- 5.0
The manager was very helpful and great! In fact, the whole crew was awesome and had amazing customer service!!
dana r | Overall Experience- Rating:
- 5.0
The gentleman at the desk was very professional and extremely helpful. My dad passed away and he made sure I had everything I needed for storage. Recommend highly
Erin G | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Chadd M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Deborah B | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
mary m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Deborah B | First Impressions- Rating:
- 1.0
I showed up To my locker and all of my items were gone and I still haven’t heard from a manager as of yet where my things are completely dissatisfied with their service
Curtis M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
daithen m | Overall Experience- Rating:
- 3.0
The trailer leaked and all of the contents were wet. It ruined some of our collectable boxes. The staff and prices were good.
Danny P | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
mary m | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
daithen m | First Impressions- Rating:
- 5.0
I would let encourage people to use humidity controlling device to cut down on mold issues... other than that was great
Derrick B | Overall Experience- Rating:
- 2.0
I would recommend a indoor unit. Outdoor units are not up to par. Easy access to rodents and the average rainfall and condensation.
ROBERT J | Overall Experience- Rating:
- 5.0
Staff at the Holiday Park facility were very helpful. Tim in particular was very generous with his time. I would use this location again and fully recommend it to others.
Jennifer R | Overall Experience- Rating:
- 2.0
Had a single U Box shipped to this location. Contacted Customer service to schedule pick up. Box was not ready for transport upon my pickup. Unload into new truck Staff member was extremely helpful.
Paul G | Overall ExperienceAdditional Services at this Location
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