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SEKOU SCustomer Reviews for U-Haul Moving & Storage at Hulen
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
By far the BEST customer experience I have EVER had at ANY U-Haul retailer…. thank you so much!
Cristopher TThe first receptionist we met needed to improve her people skills. We are the customers, U-Haul is providing a service for us, not the other way around. The truck had multiple dents that where clearly marked. The passenger door was difficult to close. The front suspension system needed to be reworked. We loaded up the truck the afternoon prior to our move. The next morning, we attempted to start up the truck. We heard clicking. The next attempted to start up the truck had zero power from the battery, no dash lights, no engine start. We called the office that we rented the truck from. This receptionist had good people skills. We called the 800 number for emergency service. An hour later, someone came. He tried to help start the truck for over ten long minutes, but finally got it started. He advised us to run the truck for 35 minutes to recharge the battery. The rest of the move went smoothly. We returned the truck to the nice receptionist without having any trouble. Oh, one more thing. The truck was half fuel of fuel. Naturally, we want to return it with the same amount of fuel so as not to pay the huge U-Haul fuel price. I ended up putting in more fuel than necessary to cover myself. What a scheme that was! Topping off fuel on a full tank load is the way I have always rented my vehicles. Anyway, the move was completed despite the challenges we faced.
STEPHEN SThe lady at the front desk was very nice and informative
NICHOLAS FI’ve been using U-Haul storage facilities for over 10 years and have never experienced a rodent problem the way this specific location has. All of my furniture and personal items have been ruined with rat poop and pee . The manager was not apologetic or at the lease empathetic and very rudely interrupted me to let me know that “they would regularly treat the unit “ it seems they are very accustomed to rodents at this location and aren’t proactively getting rid of the rodents. Had I known that rats were so regular at this location I would have never put my belongings here .
Sharde T | Overall Experienceawesome service!!
YGOR SThe lady's were nice and clean
Erick Eso last minute. I needed a U-Haul and I didn't have an appointment. I stopped by the location and was taken care of quickly and professionally. Awesome experience.
DANDREA DFriendly service
ANDREW HFor the several years I had a storage unit the staff was always super nice and helpful if I had any issues come up. I have always had good interactions with everyone. If I ever need a storage unit again I will be back. Special thanks to Tracy and James for the lovely interactions I've had with them over the years!!
Kaylee P | Overall ExperienceAgent was a condescending control freak, who was using his position as a form of power control.. We are in not stupid and understand how to rent a vehicle. There was no parking for the customers. Only reason we used this place because it was the only location with a pick up truck.
STEVEN HMy Iocation was changed at the day of a few hours before pickup which I was not aware of untI I Ieft to pick the van up. AIso I was asked if the previous customer couId keep the van an extra hour and wouId I be okay with waiting another hour to pick up. I said yes but this was reaIIy inconvenient. It is not my issue if the other party didn't finish. I have my own probIem I have to deaI with and this made me have to finish my task in the dark that night. AIso I did what I needed to do did the onIine check in and yet when I went in to get the keys, I stiII had to wait for the manager to ask me the same questions I had just answered and take my Iicense. When I toId her I had aIready did the onIine check-in, she responded by sticking her hand out for the Iicense in condescending manner. I rented the van for 2 days and basicaIIy was questioned why I needed the van for 2 days if I was onIy going to drive 22 miIes which I found very odd. When I gave my answer I was given a very strange Iook and again feIt condescending. The whoIe point of onIine check-in I thought was to save time and not be harassed by manager. After waiting for the customer in front of me and the check-in process it took another 30 minutes before I was abIe to get the van. So what started as a 2pm rentaI ended up being 330pm before I was abIe to drive off. My time is money and that definitIy was not respected at this Iocation. I've rented many vans and this was the by far worst experience I've ever had.
Rodney BStaff was friendly and helpful suggesting which trucks would fit my need.
ALBERT AWhen I brought the truck back I was under the amount only by 2.00 but im not complaining and I did not receive a credit back and it should have automatically done that
PABLO VAlways friendly service and storage is safe and secure
Sean D | Overall ExperienceThe room developed a crack on the floor, ? Foundation problem. We didn’t see that till we emptied the room. Sand came up through the crack and the large coffee table we had stored back there got rotted on the bottom and had to go to the dump. Otherwise everything was fine!
DOROTHY H | Overall ExperienceInside of the windshield needed cleaning badly. A little dangerous because vision was affected
MARTHA BThe manager and the return tech were professional.
RAY JThe owner was kind and personable
Jon WWe appreciate being able to return the following morning. We weren't rushed trying to finish before closing. It was an easy process.
Damon SThe front desk attendant was very helpful and the pickup truck I rented was a new pickup. The checkout process was very speedy and will rent again from this UHaul location.
RONALD BUnsanitary units and unprofessional service when there's an issue.
Alexa F | Overall ExperienceThis location doesn’t need any improvement. The customer service was one of the best experiences I have had, and I commend the owner.
ANDREW Rwater damage to items and rodent damage to furniture
Charise L | Overall ExperienceTracie, and staff whoever it maybe, has always shown respect and professionalism to me. Keep it going! This type of service is rare today! Thank you!
Carl SVery helpful.
GWENDOLYN MWhen I arrived to pick up the truck my link for mobile pick up wouldn’t load. The front desk lady was not pleasant, condescending, and was passive-aggressive with her approach. We were the only two people present at 7am. I believe she was the manager. After the check in was complete, she insisted that I pick up a truck at a different location because she had a family picking up the truck that I already had reserved for 7am, at 11:30am. She wanted to ensure the truck would be returned on time (by 11am) because they had the same truck reserved for three days. She asked me this several times more before I left. Once I returned with the truck around 10am, she was much more pleasant and easier to work with. If she would have had this same approach at 7am my review would be higher. The employee who checked me in when I returned was fast and helpful. Based on this experience I gave my review an average rating. I will not return to this location for future business.
NICOLE MTraci and her team are very pleasant and helpful
Debrah G | Overall ExperienceI never any issues with anything. James is beyond helpful and professional. Never once had an incident or concern with safety or cleanliness. We moved into a larger space and the storage was no longer needed...that was the ONLY reason we moved out. If I ever need a storage again...I will definitely return to this facility.
Angela H | Overall ExperienceAlthough the rental reservation was ok, I felt that the General manager could have been better in her demeanor and not so rigged. I am a professional too but a kind smile goes a long way!
ANGELIA LI have rented U-Haul from other locations and so far this location is my favorite one. The person in charge of the store explained everything to me step by step. He works with excellence and efficiency. Please let him know he is doing a great job, and he was so helpful.
Cindy SEverything was wonderful
AUBREY BI was charged $120 for a few hours of rental for your smallest box truck. I spent less for a 24 hour rental prior at another location for a larger truck. This location is a rip off and is taking advantage of peoples money. The parking at hulen is horrible, there are only three parking spaces. Moral to the story: Rent for 24 hours and make sure to check the truck in with an agent.
Tasha AThank you!
DENECIA T | Overall ExperienceProcess was fast, fair and just what I needed. Tried to reserve online but the site pushed me out before I could add my credit card.
BRUCE CInternet issues on day of pick up. The time to pick up and leave was around 30 minutes. No IT available, so it was a bit of a wait.
JON UNo improvement suggestions. Everything was perfect! Thanks!
TRACY PI thank you for the opportunity to let me express my gratitude for Tracy. She is a reason that I will highly recommend U haul to everyone. Tracy is the kind of Manager that represents U haul as a quality caring company because she is uhaul to all the customers. She is a kind caring person the only way I have of knowing u haul as a company is through her.I recommend Tracy as the customer Service Training Person for uhaul. She Is more than a manager. I told her one of the first times we did business that I could tell that She Love Her Company and her customers ! Please let her know how very much we appreciate her. Thank You Carol Walker.
Carol W | Overall ExperienceNothing. You guys do a great job.
JEFFERY STracy Hugle, manager, was extremely helpful and understanding. I am serving as an estate administrator having to wait for responses from attorney and court. She was very cooperative and knows her business very well. I recommend her and the facility without reservation.
Wanda W | Overall ExperiencePleasant experience.
TANICCA HThank you guys. I was there for three years.
Sandra F | Overall Experience$150 for being late is outrageous!!
STEVEN PHelpful and friendly staff
Michelle H | First ImpressionsThe only thing that went wrong was the GPS taking us to a totally different location, but we called the location and they guided us perfectly 👍 Tracy was so sweet, professional, and polite. Thank you Tracy and U-Haul!
PEDRO CNothing. Store agent is courteous and knowledgeable. Vehicle was in excellent condition. I will be using this location for all future rentals.
LOREN HNothing! The process at the counter was extremely efficient!
Gail CKeep doing what you are doing. Thank you U-Haul family.
LaWanda BTracy is always Friendly, courteous, and professional! This is my favorite pick up location because it always has the right rental truck to meet my needs!
Carl SKEEP UP THE GOOD WORK!
Alicia P | First ImpressionsThe location was great. The problem was that Uhaul changes my location twice. Each time further and further from my home causing what was a 22 to 24 mile round trip to pick up the van. This is opposed to the 8 mile round trip to and from the 1st location I booked the van and money that Uhaul collected from me on my final bill. And speaking to customer service after the second change in pick up location I got the pleasure of speaking to someone totally ambivalent in regards to the fact. I guess Uhaul no longer thinks that if your not dealing with the customer in person there isn't a need for even a pretense towards things like inconvenience to the customer. As long as the money is coming in.
Richard PThe owner is very good at his job. Follows policy and explains it thoroughly.
Dalton MVery polite and very helpful.
Kaitlin OI would not recommend any one I know to this location. The person that checked me out was not very welcoming at all. Her tone was disrespectful. I did not feel like I could ask questions. Not someone I would want at the front welcoming my customers. The gentleman that received the truck on my return was the total opposite. I’m not a person to go and write complaints I just don’t return but in this case I felt like it was warranted.
Deartrius MThe attendant seemed irritated that we didn’t complete our rental online. We are old and technology is not our friend. Also we were charged for an eighth of a tank of gas. The needle was the same when we brought it back as when we picked it up.
Brenda BI felt unsafe when I was on the property bc of people hanging out of there cars as though they were living there. The door on my unit was almost impossible to raise. They did offer to look at it a couple of times but with very short notice at their convenience not mine. The facility is very poorly maintained and looks it. I no longer felt safe visiting my unit plus I needed help to raise door.
Paula D | Overall ExperienceA very good experience. Thank you.
Oree W | Overall ExperienceAll good
Vincent R | First ImpressionsI have the best service I ever had would recommend this location to anyone of my friend.
Joel HStore manager was extremely rude and very unprofessional. This location was out of dollies she sent me to another without a reservation set for the inconvenience and they were sold out which wasn’t advised. She reserved someone right away without any knowledge if I would need additional time. She was very adamant that I guaranteed needed to be done or out of luck. I will never return to this store again nor refer anyone. This was a horrible experience I will use a different company for my next move.
Tonishea HI had a storage at the hulen location for over a year I was very satisfied with it except the price range I just could not afford to keep it anymore so I had to move my stuff out but Tracy the receptionist at the office is a very cooperative friendly enthusiastic person she will help you when she can and she will work with you I really enjoyed working with Tracy
Arindray B | Overall ExperienceVery little parking, but overall clean with a helpful staff.
David VThe location was just not parking friendly!
Gary Hparking is a challenge here. that's about the only fault i could apply and is simply something that customers should be aware of, not base their business on. staff was efficient and courteous without all the kiss-ass. truck i rented had only 1600 miles on it - super new.
Michael BThank you
Carl SPeople are good. Easy in and out. Rentals have always been great. Needs about 3-4 more parking spaces somehow. Very busy on a busy road and 3 parking spaces with one handicap just isn’t enough
MARK FGive them what they ask for
Carl SSomeone hit the side of the building that my belongings were in and made water into my storage unit. I was out of the country for 3 years and they realize it happened once to bright it to their attention.
Shawna C | Overall ExperienceVery nice staff
Roderick M | First ImpressionsThe location is Terrible. Tight limited parking on a busy street.
Glbert BTracy and Steven were super helpful and very nice. 10/10
Jordan EWe found a dead rat in our unit as we were moving out, but, to be fair, we also had our stuff stored there for over 5 years, so we expected that to be a risk and knew that some stuff would not be salvageable. The office staff are absolutely incredible people though, we just love Tracey and James to death! We'll miss them, we're just very thankful to have finally gotten into our own house!!
Richard Y | Overall ExperienceI had been with U-Haul since 1991 never had a problem on April 2 2024, I notice my unit was broken into. The manager now was not very helpful. I had to get a police report and I reported to Corporate. My treatment with her was not pleasant and I was already upset that I was violated after all these years .
LUCY H | Overall ExperienceThe handle to recline the driver seat was broken, making the long drive uncomfortable.
Estebania MAccept military discount
Erick VThe Manager/GM was very nice, helpful and knowledgeable. She was quick to provide me with an alternative solution.
Kiesha K | Overall ExperienceEverything was great. The lady in the office I think her name is Tracy, she was great!!!
KIMI SGreat Customer Service and Support
Carl SI was very satisfied and have no suggestions for improve r t. My needs and elections were met.
Christi LThis was my 3rd time renting from u-haul. The experience at this site wasn’t as good as the others I rented from and I won’t rent from this location again. I was scheduled to pick up my rental at 2:30pm. I was late and they were good enough not to cancel the reservation…so I picked up the rental at 3:30. The place was small, and I had to be buzzed in during business hours. My biggest compliant is that I was charged extra for bringing my rental back late at 3:30… apparently they didn’t adjust my pickup time, and they still expected it back at 2:30. The estimated charge at pickup was $224 but I ended up paying $275 at drop off.
Michael DI rented one climate controlled and 2 regular storage units with insurance on each. Glad you had everything I needed!
Phyllis B | First ImpressionsThe temper controlled storage area was kept bug free and theft free. The only beef I had was there should be a light inside the storage and a bathroom near by.
ELIAS M | Overall ExperienceThese guys are the best. Keon called me the day before to confirm the details of the move and called the morning of to let me know they were on the way. Very professional, nice and moved me quickly.
Tiffany R | First ImpressionsThe staff was very professional, courteous, and helpful. The storage experience was not do good. The unit had been infested with rats and sustained some water damage that had nothing to do with the staff. The experience with the insurance company to recover for damages was a less than favorable. The insurance requested a picture of the actual water coming from the ceiling. If I could take the staff and move them to another facility I would rent use the storage again otherwise not a chance.
Keisha C | Overall ExperienceThank you to Mike Neff for going above and beyond. Also thank you to Tracy, the manager at my location.
Lisa G | First ImpressionsWe have used U-Haul a plethora of times due to having a furniture business but I have never had a bad experience until yesterday. Your representative at the location was unhelpful and rude. She acted as though I was an inconvenience for her. I used the mobile reservation but was having issues with it she said she could not help me but after 15 mins of waiting in the lobby she decided she would finally help.
Christopher YStaff was very helpful and storage unit was great
Lavette H | Overall ExperienceMs Tracy is so awesome. I appreciate everything .
Glennis H | Overall ExperienceVery welcoming
Saretha tThe customer service was great! The lady was very detailed and clear about the whole process. The service was fast, no long wait time.
John GI drove the cargo van 17 miles and it took $9 of gas to fill it up. It was not full when I got it unless the van gets 5 miles to the gal.
Louis HGreat Customer Service OVERALL!!
Carl SFantastic Employee’s I have used storage facilities a number of times in my life. By far this has been my best experience with a storage facility!
Cecil B | Overall ExperienceThe location was convenient to where my sister lived, so access was important. Items were stored in climate controlled space which was very well lit and also a relief when outdoor temperatures were scorching. Thr unit was rented for several years without anyonr visiting and when I opened it NOTHING was damaged or missing. Sadly, my sister died and the unit was no longer needed. Based in my experience, I would highly recommend the Hulen location.
Sharon A | Overall ExperienceThe office workers were very friendly and kind.
Francine S | Overall ExperienceEverything was explained to be easily understood.
Patricia O | First ImpressionsSales associate was excellent and professional.
DIETRA F | First ImpressionsGreat facility
Richard R | First ImpressionsThank you for working with me for an emergency unit and move in. You made a bad situation into a workable one.
Edaard A | Overall ExperienceWorker's are very friendly and nice
Glennis H | First ImpressionsI could not have asked for a better experience.
Keisha C | First ImpressionsI have always had good experiences with this location!
Teresa S | Overall ExperienceThe process to rent the space was explained very well and was super easy.
Simona C | First ImpressionsWords cannot express how well n sweet spirit both James n Tracey were I wouldn't trade them for nobody but that Ms Tracey for years always been awesome to me let me no b fire I go over even though I went over had pay late charge it was worth it she is awesome that's where I will come again n again n again I don't like I mean what I'm sayin she no her stuff she didn't stop till she help me please keep them two n there
Inez P | Overall ExperienceMrs. Huggle and staff stay on top to make sure the premises are clean and welcoming. Superb customer service and always willing to assist and help. There isn't a better staff of rental storage that could top Mrs. Huggle and staff.
Mario F | First ImpressionsVery disappointed that they did jot bring the truck up front. Handed keys and told truck is out back....
Teresa S | First Impressions