Customer Reviews for U-Haul Moving & Storage at Hulen

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hulen

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Robert K. on

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Customer did not leave a comment.

Greg M. on

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Big thanks!

terri H. on

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Peggy B. on

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Charge rental per rate on website. I was overcharged for rental cargo van. Web says $19.95 plus mileage. Est 100 @.39 = $39. So $19.95 + $39 + $1 EF = $59.75!! I was charged $79. Called store, he says $79. I paid $99, ins and tax $20. Told me he'd adjust mileage so I dont pay for unused. He didn't!! Feel ripped off

Latoya G. on

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Joyce W. on

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Wiuld lease again. Very friendly

Rebecca. D M. on

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Tracy H. Is lovely and an asset to your company. She is very knowledgeable as well remarkably personable. I will definitely refer to this location in the future. Thanks U-Haul - RDM

David K. on

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My original reservation which had already been confirmed was moved to a different location than the original because the truck wasn't available. Once I got to the new destination, they did not have the size truck I order. Because I had to get into a larger vehicle I had to redo my entire reservation. However, the system was acting up and he was unable to get me into the larger vehicle even after switching computers and making a phone call for help. There was a 10' truck on site but he said it was already reserved. My original appointment was for 7:30 a.m. and at 8:15 a.m. I began complaining because I had movers waiting at my house. He then put me in the 10' which was the original size I requested. Now someone else would go through the same thing because I took their reservation. The entire process was an unnecessary inconvenience. The gentleman whom worked that morning was very polite and professional but the entire morning left a bad taste in my mouth. I'll definitely use another location next time to prevent this type of frustration.

gayla M. on

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$19.95 is a false advertising! I went less than 15 miles and brought the truck back with a full tank. My bill was $77. $10 was for cleaning???

Andrea H. on

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Wail M. on

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Lost a lot of time checking in and missed load drop-off time, equipment cleanliness was below average and had bad odor in the cabin....customer service needs improvement..

YVETTE J. on

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Customer friendly!

Rita W. on

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very friendly and helpful people.

ALBINO R. on

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Kind and patient.

chinyere o. on

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Great price at only $14.99/mo

Melvin A. on

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Accompany the customer around the vehicle while being inspected. Explain the contract to the customer.

HARRY J. on

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Hire more people like Tracy. She was an outstanding representative of your company. She met us with a friendly smile and guided us through the process quickly, completely and professionally. She definitely knows the business inside out.

ted C. on

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Great service.

shoaib S. on

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There was something wrong with gas, I paid $11.00 for 6 miles. It was so weird.

PETER C. on

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I had a few items with water damage in the front of my unit, but the staff were friendly and helpful.

DONNA S. on

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A one service

Antonio G. on

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David M. on

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Bernard G. on

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Mary B. on

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Cynthia C. on

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Margarita S. on

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Joshua M. on

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Customer service rep was rude and slow.

Patrice D. on

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anytime I want good service, clean equipment, an a very nice clean an well maintained facility to store my belongings into storage, this is the place to come to ... Tracy an James hasn't let me down N

Patrice D. on

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for any an all U-Haul business , this is the location to COME too!! from the manager, Tracy to her crew member James, they are very knowledgeable of the business an polite. I got a storage also an the facility is well maintained, an clean I was very impressed an will be back

Sara L. on

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Lonnie D. on

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Van was dirty on inside but needed it.

Gary D. on

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Thanks, Tracy for lending a very helping hand during my temporary need. I definitely will continue to use your facilities services for all my storage needs. Again, thanks for everything!

Gary D. on

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The 7225 S Hulen U-Haul storage facility always exceeds my expectations; therefore, I use them for ALL my storage and moving material needs. They are the best!

Michael R. on

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Rita G. on

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Staff was always very friendly and helpful kept the facilities very well maintained and clean

GLORIA S. on

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I went to the uhaul office expecting to take a long time. I took a short time and very informative. I plan to continue using your unit until l don't have to. Thank you for what you have done for me.

Joelle C. on

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It was a super gesture to receive my 1st month free by email in AZ before I moved to Texas. Moving in general was expensive & it ‘s the little things that count! Thank You UHaul! very helpful!!!

GARY D. on

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7 pm closing time is too early. Would have preferred 9:00 or 10 pm, especially on weekends.

Joycelyn K. on

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Very informative!

Nicole H. on

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My service was great

Julie C. on

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Good service but disappointed that our 8x10 had two doors which actually made unloading more difficult. This was not clear on booking.

Debra F. on

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If, I ever need storage, U haul, are any other service ,that you all offer, It would definetly be you all. Thank you for your awesome service

James G. on

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People were very friendly and the place was very nice. Thanks!!!

Kathryn b. on

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My whole experience was great, especially due to Tracy Hugle. She was so helpful and understanding and made my experience at this location exceed my expectations. She and this location is wonderful!

Susan R. on

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Well lit for off hours use. Never a problem. Thanks!

Rosalinda V. on

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I will be a returning customer!

NICOLE H. on

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The young lady that set everything up for me was so sweet and explained everything and she was so pleasant

CATHERINE R. on

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Excellent staff and clean facility.

MARK F. on

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The other person in the office besides the main guy was not to professional, he had an I don’t care attitude when I first signed up for the unit. He made me feel like I was a hassle

Carla C. on

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This was the worst experience. I will never again use uhaul for anything. The staff is rude and unhelpful My unit broken in to. Trucks always parked in most inconvenient places