Customer Reviews for U-Haul Moving & Storage at Hulen

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Hulen

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Stan H. | First Impressions |
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i left and came back. that should speak of how good this place is.

Carly N.
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Nothing. I had a great experience.

Edward B.
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Customer did not leave a comment.

Debbie A. | Overall Experience |
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Customer did not leave a comment.

LOUIS P. | Overall Experience |
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Tracy and James are Excellent to deal with!!!

Jesse V.
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Nothing ever thing turned out good

Stan H. | Overall Experience |
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if i ever need another mini-storage, i will choose the uhaul on hulen.

Rosie D.
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Customer Service was excellent that's everything and yes I would recommend this location again

James B.
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Customer did not leave a comment.

Edward A S. | First Impressions |
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Customer did not leave a comment.

Aaron S.
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The man working the day I picked up and dropped off was very helpful. I would highly recommend this uhaul location.

Roslyn W. | First Impressions |
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Customer did not leave a comment.

Randy A. | Overall Experience |
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Customer did not leave a comment.

Troylene J. | First Impressions |
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Customer did not leave a comment.

JONPIERRE M. | First Impressions |
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Customer did not leave a comment.

RITTA J. | Overall Experience |
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Customer did not leave a comment.

Jackie W.
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Customer did not leave a comment.

Beverly A. | Overall Experience |
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Customer did not leave a comment.

Angel E.
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Fast friendly and easy!

joelina C.
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Customer did not leave a comment.

Charlie B. | First Impressions |
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Ms. Tracy is extremely professional and helpful. I am new to the city and meeting folks like Tracy makes me feel welcome, she is very kind.

Lucy F. | First Impressions |
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Customer did not leave a comment.

Dwayne S. | First Impressions |
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Customer did not leave a comment.

Latasha G. | First Impressions |
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Customer did not leave a comment.

Gary D.
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A larger parking lot

ANNETTE p. | First Impressions |
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Customer did not leave a comment.

Arshad M.
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Customer did not leave a comment.

Erika M. | First Impressions |
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Customer did not leave a comment.

Cynthia A. | Overall Experience |
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I had to hire lock smith to destroy my key lock before I could Move out my stuff. My unit was next to AC water dripping and the entrance of the door was all watery. The key would not open. Due to rusty inside the lock.

Pamela A. | First Impressions |
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Customer did not leave a comment.

Kiarah A.
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Customer did not leave a comment.

Jarde R.
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Customer did not leave a comment.

FRED A. D.
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Quick and easy!

Benjamin S.
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Nothing. Experience was easy, contactless, and the manager was even nice to us even though we were a bit late on returning the truck.

Sheila E. | First Impressions |
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Customer did not leave a comment.

Mark B.
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Super friendly & helpful staff! Equipment in excellent clean condition!

Michael T.
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Customer did not leave a comment.

Gerald M. | Online Move In |
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Getting the unit rented online as a first month free for renting a truck was quick and easy. Instructions came on getting in, no problem, and lock with key was there as told. Moved stuff into unit and on the way out stopped in at the office to talk to the person on duty to thank him for the fine way it went and to let him know I would be making several more trips to the unit and to expect a wave when I come and go.

Agnes F.
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Customer did not leave a comment.

Jenna R.
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Customer did not leave a comment.

Craig Z.
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Van was in great condition and very clean. Pickup and drop off were quick and easy. Great customer service.

JACQUALINE G.
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Customer did not leave a comment.

Margaret K.
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Tracy and the security guard were so helpful!!!! They were both awesome!!!

KNEYSE M. | Overall Experience |
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Customer did not leave a comment.

Arrian O.
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Customer did not leave a comment.

Paul H.
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Customer did not leave a comment.

VERNON T. | Overall Experience |
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Customer did not leave a comment.

Michael R. | Overall Experience |
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Staff very friendly and helpful!

Dwight G.
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Cumbersome signing paperwork and digital. Digital should be all thats needed.

Patrica D. | Overall Experience |
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Customer did not leave a comment.

Laura B.
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Customer did not leave a comment.

David V.
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Customer did not leave a comment.

Ricky S. | First Impressions |
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Every thing great.

BRIAN S.
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Slow pick up

Beth M.
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Lately my experience with UHaul has been very disapointing. I went to pick up at a location and couldnt because the keys were inside the store, which was closed. Went to another Uhaul, which charged me again for my rental and did not want to honor what I had paid. Last time my money wasnt reimburst completely. Terrible, terible customer service.

Sheila R.
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Mr. Steve was helpful and professional. Great attitude and friendly. Thumbs up!

ROBERT P. | Overall Experience |
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Customer did not leave a comment.

Tracy H.
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for any an all U-Haul business , this is the location to COME too!! from the manager, Tracy to her crew member James, they are very knowledgeable of the business an polite. I got a storage also an the facility is well maintained, an clean I was very impressed an will be back

LaKitri G.
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Customer did not leave a comment.

Destiny D.
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Customer did not leave a comment.

Peggy C.
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Continue proving great service

David W.
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Customer did not leave a comment.

HEDY C.
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took too long to cherck out. Gas gauge was incoorcet. They said it was full but it was not - I took a photo - I put gas in it and they still overcharged me. I am not happy with this location

JAMES W. | Overall Experience |
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Well managed

Shamaniek R. | First Impressions |
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Great prices

HEATHER G. | Overall Experience |
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👍

Laurin W.
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The customer service was wonderful! I wouldn't change a thing! I felt welcome and everything was ready for my move!

Hailey W.
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Customer did not leave a comment.

NICOLE M.
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The associate that helped us when picking up the appliance dolly was very rude

donald S.
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There is no parking area.

Nina C. | Overall Experience |
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no comments

Trena R.
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I rated above average because of the person working there and how quickly she got me checked out & on my way....not for the location itself. The physical location is in an area where safety was a concern. This is not something the person working there can control though. She was extremely nice & the van was fine. I wish uhaul could offer a more attractive price for the vans as I could have used it for more days but it was just so expensive I had to keep it to just one trip.

Dwayne M.
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Keep it they way it is, I had excellent service.

Scott R.
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Excellent run operation.

Robert K.
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Customer did not leave a comment.

Greg M.
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Big thanks!

terri H.
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Customer did not leave a comment.

Peggy B.
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Charge rental per rate on website. I was overcharged for rental cargo van. Web says $19.95 plus mileage. Est 100 @.39 = $39. So $19.95 + $39 + $1 EF = $59.75!! I was charged $79. Called store, he says $79. I paid $99, ins and tax $20. Told me he'd adjust mileage so I dont pay for unused. He didn't!! Feel ripped off

Latoya G. | Overall Experience |
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Joyce W. | Overall Experience |
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Wiuld lease again. Very friendly

Rebecca. D M.
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Tracy H. Is lovely and an asset to your company. She is very knowledgeable as well remarkably personable. I will definitely refer to this location in the future. Thanks U-Haul - RDM

David K.
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My original reservation which had already been confirmed was moved to a different location than the original because the truck wasn't available. Once I got to the new destination, they did not have the size truck I order. Because I had to get into a larger vehicle I had to redo my entire reservation. However, the system was acting up and he was unable to get me into the larger vehicle even after switching computers and making a phone call for help. There was a 10' truck on site but he said it was already reserved. My original appointment was for 7:30 a.m. and at 8:15 a.m. I began complaining because I had movers waiting at my house. He then put me in the 10' which was the original size I requested. Now someone else would go through the same thing because I took their reservation. The entire process was an unnecessary inconvenience. The gentleman whom worked that morning was very polite and professional but the entire morning left a bad taste in my mouth. I'll definitely use another location next time to prevent this type of frustration.

gayla M.
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$19.95 is a false advertising! I went less than 15 miles and brought the truck back with a full tank. My bill was $77. $10 was for cleaning???

Andrea H.
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Customer did not leave a comment.

Wail M.
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Lost a lot of time checking in and missed load drop-off time, equipment cleanliness was below average and had bad odor in the cabin....customer service needs improvement..

YVETTE J. | Overall Experience |
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Customer friendly!

Rita W. | Overall Experience |
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very friendly and helpful people.

ALBINO R. | Overall Experience |
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Kind and patient.

chinyere o. | Overall Experience |
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Great price at only $14.99/mo

Melvin A.
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Accompany the customer around the vehicle while being inspected. Explain the contract to the customer.

HARRY J.
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Hire more people like Tracy. She was an outstanding representative of your company. She met us with a friendly smile and guided us through the process quickly, completely and professionally. She definitely knows the business inside out.

ted C.
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Great service.

shoaib S.
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There was something wrong with gas, I paid $11.00 for 6 miles. It was so weird.

PETER C. | Overall Experience |
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I had a few items with water damage in the front of my unit, but the staff were friendly and helpful.

DONNA S.
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A one service

Antonio G. | Overall Experience |
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David M.
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Customer did not leave a comment.

Bernard G.
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Customer did not leave a comment.

Mary B.
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Customer did not leave a comment.

Cynthia C.
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Customer did not leave a comment.

Margarita S.
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Customer did not leave a comment.

Joshua M.
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Customer service rep was rude and slow.

Patrice D. | First Impressions |
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anytime I want good service, clean equipment, an a very nice clean an well maintained facility to store my belongings into storage, this is the place to come to ... Tracy an James hasn't let me down N

Patrice D.
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for any an all U-Haul business , this is the location to COME too!! from the manager, Tracy to her crew member James, they are very knowledgeable of the business an polite. I got a storage also an the facility is well maintained, an clean I was very impressed an will be back

Sara L.
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Customer did not leave a comment.

Lonnie D.
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Van was dirty on inside but needed it.

Michael S.
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Customer did not leave a comment.

Gary D. | Overall Experience |
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Thanks, Tracy for lending a very helping hand during my temporary need. I definitely will continue to use your facilities services for all my storage needs. Again, thanks for everything!

Gary D. | First Impressions |
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The 7225 S Hulen U-Haul storage facility always exceeds my expectations; therefore, I use them for ALL my storage and moving material needs. They are the best!

Kathleen D.
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Can't think of anything.

Kerry P.
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The Attend gave great and excellent service

Michael R. | First Impressions |
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T

Rita G. | Overall Experience |
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Staff was always very friendly and helpful kept the facilities very well maintained and clean

jack C.
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Customer did not leave a comment.

JOYCE B.
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Customer did not leave a comment.

Rose W.
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Customer did not leave a comment.

shoaib S.
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The man at the desk has to retire asap; at 7:00 am he was sweating and stressed. He was fighting with the customers. I was about to rent the storage, but I had to changed my mind.

GLORIA S. | First Impressions |
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I went to the uhaul office expecting to take a long time. I took a short time and very informative. I plan to continue using your unit until l don't have to. Thank you for what you have done for me.

Peter P.
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Gentlemen that helped us was kind and professional.

tayla L.
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Felt at home easy process very quick got in and out. Great van clean and easy to maneuver.

Joelle C. | Overall Experience |
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It was a super gesture to receive my 1st month free by email in AZ before I moved to Texas. Moving in general was expensive & it ‘s the little things that count! Thank You UHaul! very helpful!!!

GARY D. | Overall Experience |
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7 pm closing time is too early. Would have preferred 9:00 or 10 pm, especially on weekends.

Nicole S.
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James has wonderful customer service! He was so pleasant to work with, and was super efficient in getting us checked in and out.

Shaunette S.
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Customer did not leave a comment.

Brittney C.
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Customer did not leave a comment.

Theresa C.
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I don't see anything. Was a good experience. Good rates, good directions to my destination.

Deven D.
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Tracy Hugle was pleasant and very helpful

Angela T.
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Improvement is always great for everyone. I think all was well. Thr friendly customer service is always a must for me. I received that and more. No hassle! Wonderful experience.

David H.
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Customer did not leave a comment.

Octavia M.
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Customer did not leave a comment.

Joycelyn K. | First Impressions |
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Very informative!

Catherine C.
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Customer did not leave a comment.

JOYCE B.
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Clean climate controlled storage units, helpful employees and convenient location.

Dwight R.
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Customer did not leave a comment.

Alisha C.
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Wonderful, nice very professional team of uhaul employees.

Nicole H. | First Impressions |
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My service was great

Julie C. | First Impressions |
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Good service but disappointed that our 8x10 had two doors which actually made unloading more difficult. This was not clear on booking.

patricia A.
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Customer did not leave a comment.

MIchael A.
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Y'all don't need to improve. This place is great and the young lady who checked me in was awesome!

Amandeep P.
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Customer did not leave a comment.

Clayton H.
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Customer did not leave a comment.

Debra F. | Overall Experience |
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If, I ever need storage, U haul, are any other service ,that you all offer, It would definetly be you all. Thank you for your awesome service

Tracy D.
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I would highly recommend this location for your moving business , whether its truck , storage or sales items....The General Manager( Tracy ) an her crew are excellent , an very professional people, I always feel good when I leave that location an I will continue to go there for myself or other family matters

James G. | Overall Experience |
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People were very friendly and the place was very nice. Thanks!!!

Ryan C.
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Employee was very helpful and friendly during the entire transaction. I would use this location again.

Pierce D.
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I would highly recommend this location for business , whether its truck , storage or sales items....The General Manager( Tracy ) an her crew are excellent , an very professional people,I always feel good when I leave that location

Charles S.
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One of the best customer service dealers that I have experienced within your organization. Pleasant experience!

Arash D.
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The clerk was really slow on the computer. After she entered my information into the system, the computer has some technical difficulties so they had to do it all over again on another computer. If I didn't absolutely need the truck that day on that time, I would have left after they told me they need me to go through the process again.

Kathryn b. | Overall Experience |
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My whole experience was great, especially due to Tracy Hugle. She was so helpful and understanding and made my experience at this location exceed my expectations. She and this location is wonderful!

Susan R. | Overall Experience |
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Well lit for off hours use. Never a problem. Thanks!

Staci Y.
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The manager Tracy Hugel was telling my personal business to others and they rented me a filthy vehicle. She was a RUDE Bitch!

Rosalinda V. | Overall Experience |
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I will be a returning customer!

NICOLE H. | Reservation |
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The young lady that set everything up for me was so sweet and explained everything and she was so pleasant

Martin M.
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Customer did not leave a comment.

Braden J.
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The employees working at this location were excellent and friendly. Very informative and I left with no questions. I would definitely recommend this location and staff to family and friends. Good work!

Mehmet G.
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Thank you.

CATHERINE R. | Overall Experience |
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Excellent staff and clean facility.

MARK F. | Overall Experience |
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The other person in the office besides the main guy was not to professional, he had an I don’t care attitude when I first signed up for the unit. He made me feel like I was a hassle

Carla C. | Overall Experience |
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This was the worst experience. I will never again use uhaul for anything. The staff is rude and unhelpful My unit broken in to. Trucks always parked in most inconvenient places

No reviews have been submitted for this location.

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