I’ve been using U-Haul storage facilities for over 10 years and have never experienced a rodent problem the way this specific location has. All of my furniture and personal items have been ruined with rat poop and pee . The manager was not apologetic or at the lease empathetic and very rudely interrupted me to let me know that “they would regularly treat the unit “ it seems they are very accustomed to rodents at this location and aren’t proactively getting rid of the rodents. Had I known that rats were so regular at this location I would have never put my belongings here .
Sharde T | Overall ExperienceSelf Storage Units in Fort Worth, TX, 76133
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Storage Depot Altamesa
3351 Altamesa Blvd, Fort Worth, TX 76133 View Available Units
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3 Way Storage
1200 Fm 1187 West, Crowley, TX 76036 View Available Units4.8 miles from this location
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- 4.0 Average Customer Rating
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For the several years I had a storage unit the staff was always super nice and helpful if I had any issues come up. I have always had good interactions with everyone. If I ever need a storage unit again I will be back. Special thanks to Tracy and James for the lovely interactions I've had with them over the years!!
Kaylee P | Overall ExperienceAlways friendly service and storage is safe and secure
Sean D | Overall ExperienceThe room developed a crack on the floor, ? Foundation problem. We didn’t see that till we emptied the room. Sand came up through the crack and the large coffee table we had stored back there got rotted on the bottom and had to go to the dump. Otherwise everything was fine!
DOROTHY H | Overall ExperienceUnsanitary units and unprofessional service when there's an issue.
Alexa F | Overall Experiencewater damage to items and rodent damage to furniture
Charise L | Overall ExperienceTraci and her team are very pleasant and helpful
Debrah G | Overall ExperienceI never any issues with anything. James is beyond helpful and professional. Never once had an incident or concern with safety or cleanliness. We moved into a larger space and the storage was no longer needed...that was the ONLY reason we moved out. If I ever need a storage again...I will definitely return to this facility.
Angela H | Overall ExperienceThank you!
DENECIA T | Overall ExperienceI thank you for the opportunity to let me express my gratitude for Tracy. She is a reason that I will highly recommend U haul to everyone. Tracy is the kind of Manager that represents U haul as a quality caring company because she is uhaul to all the customers. She is a kind caring person the only way I have of knowing u haul as a company is through her.I recommend Tracy as the customer Service Training Person for uhaul. She Is more than a manager. I told her one of the first times we did business that I could tell that She Love Her Company and her customers ! Please let her know how very much we appreciate her. Thank You Carol Walker.
Carol W | Overall ExperienceTracy Hugle, manager, was extremely helpful and understanding. I am serving as an estate administrator having to wait for responses from attorney and court. She was very cooperative and knows her business very well. I recommend her and the facility without reservation.
Wanda W | Overall ExperienceThank you guys. I was there for three years.
Sandra F | Overall ExperienceHelpful and friendly staff
Michelle H | First ImpressionsKEEP UP THE GOOD WORK!
Alicia P | First Impressions