Customer Reviews for U-Haul Moving & Storage at Hulen

388 reviews

7225 S Hulen St   Fort Worth, TX 76133
(S Of Alta Mesa Blvd)

(817) 294-7972

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 294-7972

7225 S Hulen St
Fort Worth, TX 76133
(S Of Alta Mesa Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The truck was horrible. In order to keep it straight you had to have the steering wheel turned to the right. The radio volume would decrease and increase on its own. When starting the vehicle there was a loud squeal like sound, either the timing belt or something worse. No automatic door locks or window controls. This was a horrible vehicle. Take this old truck out of service.

JORAIL J. 
Rating:
5.0

Customer did not leave a comment.

Sheldon G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FATIMA K. 
Rating:
5.0

Nothing that I can think of! Service was prompt and professional. Couldn't have asked for more!

DEREK J. 
Rating:
5.0

Mr. Turner was very helpful and super polite! I will definitely use this location again in the future.

Candace N. 
Rating:
5.0

Customer did not leave a comment.

Jerimiah C.  |  First Impressions 
Rating:
1.0

Worst customer service I've ever had with u-haul. Attendant never even left the office to check truck with me. I got to my old address, loaded up and started it the check engine light immediately came on.i called office where I was rudely told, “ There is nothing I can do to help you. You need to call roadside assistance and wait on them.” I was on a tight moving schedule and didn't have time to wait. They had another of the same truck in there lot they tried to tell me was reserved but I past that lot all night on my way moving what I could and it never left! In fact when I returned the truck it was still there. There were workers going to their car as I got there and I wanted to make sure I was returning it right and was told, “ just get on the website” and they went about there business walking back and forth the whole time I was trying to work my way through the website. Forgot to mention, I called to try and extend my reservation in case I broke down and was told they had double booked. It was reserved out again before I was even due to return it! Needless to say I wasn't able to complete my move and ended up reserving another truck in Dallas ( where I needed to go ) for Wednesday and hiring moving help because I no longer had help for that day. Again very disappointed and will look into other means if I ever move again.

Therese M. 
Rating:
4.0

Everything about the facility was excellent (staff, availability, cleanliness, etc.), however the location and entry were a little rough getting a 26 foot truck and car hauler into. I was forced to download the car hauler offsite just to access the gate.

Kolby M.  |  First Impressions 
Rating:
5.0

Mr. James was super helpful, called me ahead of time to make sure he had everything I needed, and walked me through the entire process before I picked up the van. We will definitely rent from him again when we need a U-Haul.

Katherine P. 
Rating:
5.0

Since I am a long time and repeat customer I was treated in the most helpful and courteous way.

Roslyn W. 
Rating:
5.0

Customer did not leave a comment.

Theresa L. 
Rating:
5.0

Y'all did Amazing!!!

KELLY G. 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Great uhaul

Dominique T.  |  First Impressions 
Rating:
5.0

The owner was very friendly and helpful!

amy A. 
Rating:
5.0

The gentleman at the front desk was fantastic. He was very nice, helpful, considerate and concerning.

Alisha O. 
Rating:
4.0

Clearance was very much helpful to me. He was very understanding with me. 🤝🏼🤝🏼🤝🏼🤛🤛🤛🤙🏼

Terresha M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Fredonia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TERRY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trisha A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie B.  |  First Impressions 
Rating:
4.0

Overall Tracy and James were great the facility was good only problem I had was rain and termites in my unit

Adrian F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maribel S.  |  Overall Experience 
Rating:
4.0

None

BRENDA JOYCE G. 
Rating:
5.0

None

Julier S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAMIRA W. 
Rating:
5.0

Customer did not leave a comment.

Athur Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamala H.  |  Overall Experience 
Rating:
5.0

The gentleman was great and kind. He deserves a promotion

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Yulonda S.  |  Overall Experience 
Rating:
5.0

NA

Gene S. 
Rating:
5.0

The owner was there and was the nicest person ever. He was so helpful and professional.

MICHAEL ALEXANDE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elijah C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ELIJAH C. 
Rating:
3.0

Customer did not leave a comment.

Cindy M. 
Rating:
5.0

Customer did not leave a comment.

CATHY G. 
Rating:
1.0

The employee James was rude, harassing, verbally abusive to the other employee who was professional and showed great customer service. Despite James inappropriate behavior your other employee whom name I don't know represented Uhaul very well. I have worked in management a number of years but I have never since it with my own eyes the code of conduct broken in so many ways on a job by an employee. There needs to be a sit down with James immediately before he cause your company some serious HR issues.

Takelia C. 
Rating:
5.0

Staff was Awesome. Easy pick-up and drop off

Gregory B. 
Rating:
5.0

I want to say the location I went to Tracy our front lady she has amazing customer service. She knew her stuff very impressed

Betty P. 
Rating:
5.0

None

Julier S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheridan R.  |  First Impressions 
Rating:
5.0

The customer service was outstanding and the service given was very professional and prompt. Thank you.

CLAIBORNE B. 
Rating:
5.0

Awesome customer service

Maria O. 
Rating:
5.0

Customer did not leave a comment.

JERRY DEWAYNE L. 
Rating:
5.0

Exceptional service

EDWARD J. 
Rating:
5.0

Everything was good

Michael W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAE E. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

BETTY P. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

The person at the front desk, who turned out to be the owner was rude and bossy. She wouldn't even help me until I moved my car so another person could park in the parking lot. She seemed irritate with any follow up question I had and was not pleasant at all. I was very confused by our interaction. Sadly, I won't use this location again.

LISA A. 
Rating:
5.0

Customer did not leave a comment.

Trisha A.  |  First Impressions 
Rating:
4.0

Easy and fast process. Never rented a Uhaul before and I was pleasantly surprised.

Frances H. 
Rating:
1.0

Don't charge customers for a cleaning when the truck is returned clean

RENE C. 
Rating:
5.0

Customer did not leave a comment.

Quentilla C.  |  First Impressions 
Rating:
5.0

Nothing. James Turner was awesome! Very customer focused. Check out and check in was fast and efficient. He is definitely an asset to your organization.

Gregory T. 
Rating:
5.0

Great service…

Michael W. 
Rating:
5.0

Staff were very friendly and facility was very well maintained and cleaned

Angela R.  |  First Impressions 
Rating:
5.0

Was missing a utility dolly. Otherwise all was well.

Elizabeth N. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Tarsha T.  |  First Impressions 
Rating:
5.0

Excellent

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON E. 
Rating:
5.0

Great people great service.

John M. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
3.0

Customer did not leave a comment.

TODD MICHAEL KAL S. 
Rating:
5.0

Very thorough explanations from agent.

Christopher H. 
Rating:
5.0

Fix the radio volume control :-)

CLINT B. 
Rating:
5.0

I understood that if I checked in last night from the mobile link that you sent me I would not be charged the after hours $20 fee. I noticed that I was charged anyway. The in person check in was excellent.

Shirley H. 
Rating:
4.0

Customer did not leave a comment.

brenda S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Miesha W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SONIA S. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
2.0

The manager Tracey is very rude and disrespectful to her customers Short snappy Attitude I lease a unit there as well # 145 / I will be moving out soon She rude on he phone / and n person

EVERETTE L. 
Rating:
5.0

Ive been to many facilities and all staff are very friendly. It’s like its a requirement to work there.

ELVIS P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claes R. 
Rating:
5.0

The move was easy thanks to Uhaul.

Sandra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Claes R. 
Rating:
5.0

Customer did not leave a comment.

Sarah T. 
Rating:
5.0

Quick and easy. Great location.

Dawn P. 
Rating:
4.0

Customer did not leave a comment.

COREY W. 
Rating:
5.0

Mr. James is the nicest man I have ever met. He was very helpful with my storage u it and the van I rented. Truly very nice people.

WARREN F. 
Rating:
5.0

This location is a one stop shop!!...this is the place to go for all your Storage, truck rental (if available ), an Sales items needs. Mrs Tracy along w/ her crew members, ames , Cody an Clarence are there to help you!!

TRACY H. 
Rating:
3.0

One rep talk to me like I didn't know a thing when I stated I never recieved the link to do the online pick up. Very know it all and talked over me. Another seemed to scared about catching COVID and maintaining a strict distance (I've been Vacc'd) and did not wait to verify milage, or anything but got in the van and told me my receipt would be emailed. If customers are to much of a trouble or to frightening maybe they should close up the truck rental side and just deal with storage units. My usual location did not have a van or I would have dealt with them, I will never deal with today's location again.

RICHARD P. 
Rating:
3.0

Staff was great and they had what I needed. It's just a smaller location than the one I normally use.

SUSAN B. 
Rating:
5.0

Nothing everything was GREAT!!

YOLONDA J. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

AARON E. 
Rating:
5.0

This facility is an excellent place to use for rentals or storage.

PATRICIA D. 
Rating:
5.0

One STOP SHOP!! For all your Moving & Storage needs

Tracy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexander V. 
Rating:
5.0

Customer did not leave a comment.

Sharita M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

NANCY C. 
Rating:
5.0

Customer did not leave a comment.

Austin C.  |  Online Move In 
Rating:
5.0

Mrs Tracy an her crew members James & Cody are very professional an knowledgeable! If you need help with storage, truck rentals or sales items....this is the place to come to for good customer service :) :) :)

TRACY H. 
Rating:
5.0

Customer did not leave a comment.

Tondala S. 
Rating:
4.0

Liked facility better when they had 24 hr access . Staff needs better comunication with repair reps so they can be aware of units that are avaliable for rent. Situation solved by employee going to unit and seeing it had been repaired and was available for rent as published online.

Susan D.  |  First Impressions 
Rating:
5.0

Nothing, the guy there was excellent! He explained everything very clearly and was really nice.

Kiyanna P. 
Rating:
5.0

Customer did not leave a comment.

Ahmed O. 
Rating:
3.0

Staff was helpful at starting the rental early, plus points here but not so helpful when returning at 18:50 for an office that closes at 19:00. Disappointing!

David P. 
Rating:
5.0

Thank you for great service.

Savvy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya H. 
Rating:
1.0

These people don't know what they are doing over there. I have used uhaul several times and never had problems. They don't even know what size of trucks they have there. They sent me to the one on Alta Mesa n then call me to go to the one on Hulen. James was rude when I was trying to explain the situation. They told us to drop off the Uhaul way on the North side. When we could of dropped it off on the Southside.

Marina H. 
Rating:
5.0

The gentleman was very helpful in providing a space that is smaller than the unit I've previously been renting and no longer need the additional space. He made sure to put me in the most convenient new unit that fits my current needs.

KARI P.  |  First Impressions 
Rating:
3.0

The agent that was working in the location was very rude when we returned the truck. Me and my husband were trying to handle some very important business when we parked the truck and still had 15 mins left on our reservation. She decided to start knocking on the truck and telling us to get out. I decided not to stoop to her level and just ignore her behavior but it was very unnecessary! Customer service could be better. No need to rush anyone and be rude about it. Message to representative; sister to sister that behavior was unnecessary and childish, do better please!

SHANON C. 
Rating:
5.0

Both representatives I dealt with (pickup and return) were courteous, helpful and conscious of my time. If you need a rental, I would highly recommend U-Haul @ Hulen!

Matthew T. 
Rating:
4.0

Glad my son helped me the process after hours

D Lynette N. 
Rating:
5.0

Tracy was wonderful and very nice! The van I rented was practically brand new and very clean. Check-in was a breeze if you did most of it online. It took only a few minutes to go over some paperwork and sign everything before I was out the door with the rental van. The only thing I can ask to improve upon is having more types of vehicles available to rent. Other than that, I am definitely renting from here again when I need something else.

Linda M. 
Rating:
5.0

Nothing. I had a great experience.

Carly N. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Nothing ever thing turned out good

Jesse V. 
Rating:
5.0

Customer Service was excellent that's everything and yes I would recommend this location again

Rosie D. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Edward A S.  |  First Impressions 
Rating:
5.0

The man working the day I picked up and dropped off was very helpful. I would highly recommend this uhaul location.

Aaron S. 
Rating:
4.0

Customer did not leave a comment.

Roslyn W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Troylene J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie W. 
Rating:
5.0

Fast friendly and easy!

Angel E. 
Rating:
4.0

Customer did not leave a comment.

joelina C. 
Rating:
5.0

Ms. Tracy is extremely professional and helpful. I am new to the city and meeting folks like Tracy makes me feel welcome, she is very kind.

Charlie B.  |  First Impressions 
Rating:
5.0

A larger parking lot

Gary D. 
Rating:
4.0

Customer did not leave a comment.

Arshad M. 
Rating:
5.0

Customer did not leave a comment.

Erika M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiarah A. 
Rating:
2.0

Customer did not leave a comment.

Jarde R. 
Rating:
5.0

Quick and easy!

FRED A. D. 
Rating:
5.0

Nothing. Experience was easy, contactless, and the manager was even nice to us even though we were a bit late on returning the truck.

Benjamin S. 
Rating:
5.0

Customer did not leave a comment.

Sheila E.  |  First Impressions 
Rating:
5.0

Super friendly & helpful staff! Equipment in excellent clean condition!

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Agnes F. 
Rating:
3.0

Customer did not leave a comment.

Jenna R. 
Rating:
5.0

Van was in great condition and very clean. Pickup and drop off were quick and easy. Great customer service.

Craig Z. 
Rating:
5.0

Customer did not leave a comment.

JACQUALINE G. 
Rating:
5.0

Tracy and the security guard were so helpful!!!! They were both awesome!!!

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Arrian O. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
4.0

Cumbersome signing paperwork and digital. Digital should be all thats needed.

Dwight G. 
Rating:
5.0

Every thing great.

Ricky S.  |  First Impressions 
Rating:
4.0

Great prices

Shamaniek R.  |  First Impressions 
No reviews have been submitted for this location.

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