Courteous, personable and professional staff.
JANICE SCustomer Reviews for U-Haul Moving & Storage at Hwy 14
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Explain the contract better
ISIAH MVery unprofessional
BRYIA WTire came apart on trailer. Was worn out but not changed out. Do not think they checked before we left as came apart 1 hour into trip to Texas. But the roadside assistance was great. The U Haul team online was fast and efficient.
MONSERRATO TVerify emails, don't spam people who didn't use your services
RAUL BLicense plate falling off, 3 tires way overinflated 1 severely under inflated. Loose bolts and hardware
DAVID KFast and easy
Jakayla BKeep up the good work
Angela BThe young man that we returned the trailer to outside, was very kind and listened to our complaints about how horrible the trailer was, and our experience when picking it up. The young man inside, was very dismissive and rude.
LESLIE MPor ahora no e tenido mañas experiencias son muy amables y atentos aunque no sepa el idioma sienpre buscan la manera de solucionar
MARIA CI was quoted a price to pick up the truck and to take the truck to the location that I will be loading my belongings and take it to my new house. I drove this truck to the location that I was instructed to drop the truck. I was charge extra money. I rented a second truck the same day and I paid more for the second truck. Nothing is consisted. I will make for sure I never rent another truck from UHaul. I am very disappointment.
HOLLY SCommunication skills especially when dealing with elderly people.
albert ePickup and drop off was a breeze. We rented the 26 ft super hauler and had room for our entire 2 bedroom apartment with two garages and our patio furniture and plants. Granted we were tight but it fit!
CHARLES LThe team at U-Haul on hwy14 in lake Charles LA is amazing. Ms rechelle took care of my request fast and accurately. And Mr Eric was an absolute joy to deal with out in the parking lot. Great at his job and had an a smile the whole time. Definitely will start using this location for my business needs because of the excellent customer service I received.
JAMES WThe men who checked in my rental were extremely polite and was there waiting on me when I drove up Wonderful experience with polite personnel!
THEODORE NEmployees were friendly and helpful.
David FJust continue to give excellent service. The owner is hands on and the Technician is a excellent knows everything about the questions I asked.
Arnold LWe're seeing babyy roaches in the house after the box arrived. The house we came from did not have roaches. However, we're not entirely sure they come from the U-Haul box considering we just moved in to our new house. But the landlord disclosed there is no evidence of roaches when we moved in.
Michael HPatient and courteous staff.
KATHLEEN CQuick n easy professional help!
Bruce WAlways helpful and friendly
MICHAEL HI have used this location several times. The staff is always professional and accommodating.
WADRA SCar was clean, everything was good, and the people were nice. The system is easy to use. The only problem was the brakes on the car , they were extremely poor, unlike anything I’ve seen before, and very dangerous. For my safety, next time I’ll make sure to get something with reliable brakes. If that issue is fixed, I would definitely rate it 5 stars.
TAL NThe charge for the mileage is crazy tbh
JAIRRED AJust didn't like for in town service you are charged 1.19 a mile and must put gas in the rental truck. That to me is double dipping. Either charge for the gas or the mileage, not both
MARCUS MBed of uhaul was filthy and full of dirt
YVONNE AI’ve used the U-Haul Location at 1011 Hwy 14 Lake Charles for pick up and drop off and they take care of the needs and are very helpful.
MACK MEmployee took the keys & moved the vehicle without saying a word. No one acknowledged us or thanked us for renting from UHaul.
Bryan ABreak down in communication need better trained personal. I made 3 trips from storage unit to the store. Totally ridiculous. Third trip finally got resolved. Was being charged for a 10 by 20 unit for a smaller unit. We gotta do better.
Jacqueline EI have been to this location multiple times and they are very friendly and efficient. They do seem understaffed but make the most of it without making the customers suffer.
DARRELL MStaff was very friendly with great customer service
JEREMY TExceptional service providers. Keep up the good work. Your manager goes beyond to ensure ones happiness for choosing uhaul
Robert CGreat customer service
ANGELA TVery neat,clean and professional services.
JAMES MImprove the app when entering license and d.o.b. expiration dates, keeps defaulting back to the current year.
CHRISTOPHER LGuy was excellent. He started on my rental while working on another to get me out of there faster. Wait time was minimal.
NEAL GI’ve used this place previously and was good then and still is.
MACK MI booked to rent a 15 foot truck for moving when it stated the 20 foot was unavailable online. When we arrived they stated they did not have a 15 foot available and the only truck available was a 10ft which was very inconvenient seeing had we were moving an entire house.
KRISTA SI was not provide the furniture pads I ordered, but I was told I would be refunded when I returned the truck.
Mary MCustomer Service was top-notch. Friendly and efficient. Would recommend.
CHRISTOPHER FEverything was amazing from the phone staff to the truck driver.
DAVID MI have done business with this location for years. They have always been helpful and friendly
Joseph ETrailer was not as clean as I had expected, there was dirt on the containers after i arrived at my location.
GEORGE BGot a hole in the roof I from something was told a bullet I lost two tvs and a sofa set due to water damage
Joshua T | Overall ExperienceMy storages had rat and cockroach 🪳 in it's and rain in the storage had to though away a suitcase of good clothes away because they had dead mice in it. Also took pictures of the dead mice and cockroach in that's building. I fell at that's location and the staff didn't thank I was worth there attention. I hope the man that's own that's site would look into how poor of the management care about his victim or people that trust them for service. I fell on 7/5/2024. I'm am 68 year old. Thanks for nothing at this site.
CASSANDRA R | Overall ExperienceExcellent service and love the people they made my moving and storage easy!
conley w | Overall ExperienceI never visited the facility because i rented a U-Box. The person who contacted me at the Lake Charles facility was condescending and expected me to make arrangements to pick up it up.
David B | Overall ExperienceI had 2 U-Boxes of construction tools & equipment shiped to the facility from an out of state location. I unloaded the boxes at the facility. The local folks were very accommodating.
CHARLES R | Overall Experience